Total Web-based Seminars - Training Resources

Align Vision, Mission, and Strategy to Reach Your Goals Leadership Strategies for Managers Yogi Berra said it best, 'Be very careful If you don't know where you're going you might not get there.' As a business leader, your organization needs to have a vision - and a plan to implement it - to reach your goals. If not, your team will be unfocused and underperform. Many think that creating a vision is too difficult and time consuming while others think  more...

FrameMaker-to-PDF Advanced Techniques (A) Built-in FM-to-PDF features (2 sessions, December 2+3) (B) Enhanced interactivity and automation (2 sessions, December 7+9) (C) Testing PDFs (1 session, December 10) For experienced users of FrameMaker and Acrobat who want to create/ maintain high-quality, interactive Acrobat PDF files. Parts A, B and C can be taken as a complete course or separately. Price: (A) = US$300;  more...

Leadership Strategies for Turbulent Times ...e in survival mode trying to stay in business and avoid a total collapse. The strategy that made your business successful won't be the strategy that gets it out of peril. The effects of the current economic downturn create staggering challenges and tremendous opportunities for the best-run companies in the months ahead. The status quo must be questioned there's no time to wait but where do you  more...

TCE Total Customer Experience Model Building e-Workshop for Financial Services ...Total Customer Experience) Model Building e-Workshop is designed to help Marketing, Sales and Service Executives build a TCE model to monitor, manage, and enhance the total customer experience across multiple channels and touch-points throughout the whole customer lifecycle. The content of this program is based on the U. S. patent-pending Branded CEM (Customer Experience Management) Method,  more...