From Serebra Learning Corporation
Win2000 Professional Connect through Networks 
This course covers the various aspects of networking connections. You will be introduced to the different types of dial-up networking connections, and you will learn to install and configure a
Virtual Private Connection (
VPN) and a dial-up connection. You will also learn to share the
Internet connection over a network. In addition, this course introduces you to the installation and configuration
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Win2000 Netwk Sec Design Analyzing an Org Sec Reqts 
In this course you will learn to analyze an organization's business models, processes, organizational structures, and IT management structure. You will learn the various network roles and responsibilities and will analyze the impact of security design on an organization. After learning about the different types of network security risks, you will learn to plan secure boundaries through firewalls
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Project Management Professional Time Management II 


Project
Management:
Time Management II, is the fourth of eleven courses in this curriculum. After the completion of this course you will be able to determine the appropriate project activities to crash, determine the appropriate project activities to fast track and identify the implications of resource leveling. The Prime-Project Management Professional curriculum introduces advanced level project
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Facilitating On-site and Virtual Teams 
Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of
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The Strategic Account Sales Approach 
...track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (
SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then you'll learn how to
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The Territorial Account Sales Approach 
...track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then, you'll learn how to
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Sales Negotiations Negotiation Strategies 
...l negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when competitors are fighting for your business. You will also learn to use problem-solving techniques to reach mutually-satisfying agreements and how to develop creative options for mutual gain. The target audience for this course is the experienced
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Overcoming Internal Customer Service Problems 
...on breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering the situation when things go wrong. By examining the pitfalls that can occur, and
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Measuring Team Performance Measure for Success 
This course reviews how feedback based on specific performance goals can help teams track progress, enhance motivation, and improve performance. Professionals who want to collaborate more effectively within a group.
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Project Lifecycles and Stakeholders 
...stakeholders, the more easily one can keep the project on track and on budget. Organizations might "fast track" projects by overlapping phases, or "single track" projects by having set criteria to be met and deliverables to be handed off before moving forward. The choice of how to handle the project life cycle will depend on the type of project, particular industry, and specific deliverables.
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Managing the Execution and Control of IT Projects 
Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this
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Effective Mentoring 
...approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your protege. "
Effective Mentoring" will help you get started on the right foot by establishing clear
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Coaching Personalities and Teams Simulation 
You are a marketing manager for
Dulce Confections, a leading maker of chocolates and other fine candies. Due to changing consumer tastes and an increase in the average age of
Dulce's core customer, the company is anxious to change the dated packaging on its flagship candy bar, the Dulce bar. The challenge of the repackaging initiative is to appeal to a younger demographic while not alienating the
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Six Sigma--Lean Tools for Control 
... designed to reduce variation, yet each takes a different track. While
Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful activities, such as over-production, waiting, and material hand-offs.
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Scoping the Six Sigma Project 
... This is a risky endeavor. Yet
Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six
Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions, identifying projects that will truly impact customer service while also improving the
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Analyzing the Market 
This course will walk you through four crucial elements of analyzing your market. First, you'll learn to scan your environment, considering the economical, technological, social, and political impacts on your organization. Then you'll learn how market segmentation can assist you in developing products and marketing strategies. You'll be given a set of tools that can be utilized for developing and
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Financial Analysis for Successful Marketing 
Whether you have a "head" for numbers, or a "dread" of numbers, no strategic marketing plan will be successful without a thorough financial analysis. The final course in this series takes a user-friendly, interactive approach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy.
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HIPAA Evaluating the Impact of the Privacy Rule 
...cations. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the workplace. This course helps employers evaluate the impact of
HIPAA privacy requirements upon their organizations. It teaches them which practices they will need to change and whether they may qualify for certain exceptions. In
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Using ASP Components 
This course is the second course in a series of three in the
ASP curriculum. This course acquaints the students with the capabilities of
Active Server Pages. It also enables students to create ASP applications. Programmers wishing to learn about Active Server Pages.
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UNIX Programming Tools 
The
UNIX Programming Tools course is designed to introduce some of the development tools commonly available on the
UNIX operating system. These are powerful tools that can cut down on development time as well as simplify the tasks of maintaining a system. This course introduces the UNIX operating system, cc. It covers the main options available as well as the file naming conventions cc requires.
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UNIX User and Data Management 
To demonstrate the core administrative functions of managing users, data, and software on
UNIX systems IT professionals working in a UNIX environment for the first time
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Win2000 Netwk Security Design Providing Secure Access in Remote Netwks 
This course covers demand-dial routing as a feature of
RRAS security and also explains the
LAN and
WAN routing protocols supported by RRAS. You will learn about RRAS security strategies and will learn to configure the RRAS callback options used to verify identities of clients and servers. You will learn about the components of a virtual private network and about the features of the
VPN tunneling
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Win2000 Netwk Security Design Providing Secure Access-Internet 
This course provides an overview of maintaining security for a private network configured for public access and explains the risks that a network is prone to while using the
Internet. You will learn how to protect a network using a firewall and will also learn about the guidelines for placement of
Web and
FTP servers, application servers,
RRAS servers, and
DNS servers while configuring a firewall.
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Win2000 Netwk Infra Design Designing a Network Strategy 
This course discusses the factors to be considered while designing a
TCP/IP network and explores strategies for managing a TCP/IP network, such as generating event notification and anticipating design changes. Further, the course explains the role of
DHCP on a network and describes an effective DHCP infrastructure design. The course also discusses the benefits of integrating DHCP with other
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Win2000 Netwk Infra Design Designing a WINS Dfs Strategy 
This course covers the role of
WINS in name resolution, with special reference to a legacy network, and describes the WINS client interaction and query forwarding. You will also learn about the use of WINS proxy for integrating WINS enabled client with non-WINS clients in a routed environment. The course also describes how to ensure the availability of WINS servers, secure data transfer, and
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Win2000 Netwk Infra Design Internet Connection Infra 
This course introduces the role of
Proxy Server in a routed environment and explains ways of preventing unauthorized
Internet access. It also explains the need for enhancing
Proxy server availability and optimizing Proxy server performance. Further, the course explains the steps involved in migrating a
Web server to
IIS 5.0, along with capacity planning for Web server and access to legacy
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Win2000 Netwk Infra Design Internet Connectivity Strat 
This course describes the need for, and the role of, connection sharing for a small network. It also describes the configuration of connection sharing to provide services of
DHCP,
DNS, and
WINS for a small private network, as well as the different functions performed by
NAT in a network. It further describes the different components of NAT routing protocol: translation components, the addressing
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Win2000 Professional Installing on Multiple Computers 


In this course, you will learn about
Windows 2000 Professional's powerful features that enable you to install the operating system on multiple computers simultaneously. You will become acquainted with the concept of answer files and distribution folders, as well as with the procedure for creating an answer file and distribution folder. You will also learn about the system requirements for
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Win2000 Professional Managing Hardware Devices 
In this course you will learn to install, operate, and manage
MCSE hardware devices. You will be introduced to the procedure for installing and configuring
Plug and
Play devices. You will learn to unplug hardware devices, sign device drivers digitally, and verify file signatures. You will find out how to monitor and configure
DVD and
CD-ROM devices and removable media, such as tape devices. You
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Win2000 Professional Administering Resources 
In this course, you will become acquainted with the various tasks involved in administering resources. The course will introduce you to the different file systems supported by
Windows 2000 Professional:
FAT,
FAT32, and
NTFS, show you a comparison of these file systems, and help you determine the most appropriate file system for a given situation. It will also explain the procedure for converting
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Win2000 Professional Optimizing System Performance 
In this course, you will learn to optimize system performance and to automate tasks and create offline files and folders. This course explores the use of
Task Scheduler, as well as changing schedules and customizing tasks. You will also learn about the benefits of offline files and the situations in which the offline files and
Briefcase are used. The course also explores creating and synchronizing
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Win2000 Professional Recovering Data and Systems 
This course covers system and data recovery. You will be introduced to the procedure of recovering encrypted files and folders. As a user, you will use various components and tools for recovering data. You will also become familiar with the procedure for creating backups, restoring data from backups, and repairing disks using
Emergency Repair Disk (
ERD), as well as troubleshooting system errors
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Win2000 Server Managing File and Print Resources 
In this course, you will learn about managing
Windows 2000 file and printer resources. First, this course introduces you to the procedure of sharing and managing files and folders over the network. You will learn to create and replicate a
Distributed File System share. Then, you will become familiar with the concept of securing data on a network, and you will learn to monitor access to files and
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Win2000 Server Configuring Storage Use 
This course covers issues related to data storage in
Windows 2000 operating system. First, you will become familiar with two types of disks in Windows 2000: basic disks and dynamic disks. You will learn to set up a basic disk and a dynamic disk for storing data. Then, you will learn to configure and monitor a new feature of Windows 2000, disk quotas, for a single user or for multiple users. The
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Win2000 Server Monitoring and Optimizing 
... bottlenecks in a system, and creating logs and alerts to track system performance are all covered in this course. The course describes processor-related counters and explains the procedures for monitoring processor performance and detecting processor bottlenecks and for prioritizing processes to resolve bottlenecks. Finally, you will become familiar with the procedures for monitoring disk and
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Win2000 Server Configuring Network Services 
This course introduces you to the procedures for installing and configuring networking services,
DHCP, and name-resolution services,
DNS and
WINS, on a
Windows 2000 Server. You will learn to create a reservation, authorize the DHCP server, and troubleshoot problems related to the DHCP server. Configuring WINS and DNS servers and troubleshooting problems related to those servers are also covered in
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Win2000 Server Setting Up Remote Access Service 
This course explains the procedure for setting up a routing and remote access server (
RRAS), which enables users at remote locations to connect to an organization's network. The procedures for configuring the dial-in properties of a user account to allow remote access and for creating a remote access policy are also discussed in this course. In addition, you will learn to configure a remote access
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Win2000 Server Sharing Resources Over the Internet 
This course discusses setting up workstations running
Windows 2000 Professional. First, it introduces methods for creating and configuring network connections and describes the system requirements for setting up and configuring
Internet connection sharing. You will review guidelines for troubleshooting problems with Internet connection sharing. Next, you will become familiar with the components
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Win2000 Server Implementing Interoperability 
On a
Windows 2000 network, you can implement interoperability to enable users to share files and printers in a heterogeneous network environment. This course explains how to integrate
Novell NetWare and
Apple networks with a Windows 2000 network. The course discusses implementing interoperability with Novell NetWare and with Apple networks and familiarizes you with the protocols required to
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Win2000 Active Directory Design Advanced Active Directory Concepts 
This course gives you the knowledge and skills necessary to design an
Active Directory implementation plan, by covering methods of extending the schema, Active Directory data recovery and maintenance, and setup and upgrade strategies. First, you will learn about expanding and modifying the schema, prerequisites, implications of these changes, and methods for altering schema components. The course
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Win2000 Netwk Infra Design Prep for W2K Netwk Serv Infra 
This course discusses planning a business model, as well as centralized and decentralized administration. It covers structural, process, and end-user requirements of an organization. You will also learn about vendor, partner, and customer relationships and the features in
Windows 2000 that help in meeting these requirements. Further, the course deals with IT management structure, including desktop
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Win2000 Server Installing and Upgrading 
This course will give you skills necessary to install, upgrade, and troubleshoot
Windows 2000 Server. You will learn about the different types of
Windows 2000 operating systems and about the features of Windows 2000 Server. You will become acquainted with the requirements for installing Windows 2000 Server, and you will have a chance to practice installing Windows 2000 Server. Finally, you will
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Win2000 Server Managing Hardware Devices Drivers 
In this course you will learn to install, operate, and manage
MCSE hardware devices. You will be introduced to the procedure for installing and configuring
Plug and
Play devices. You will learn to unplug hardware devices, sign device drivers digitally, and verify file signatures. You will find out how to monitor and configure
DVD and
CD-ROM devices and removable media, such as tape devices. You
more...
Preparing and Deploying a Domain Upgrade in Windows NET 
To discuss how to prepare and deploy a domain for an upgrade in
Windows .NET Support professionals working with
Windows NT Server 4.0 who are responsible for developing, designing, and deploying a directory services migration; those who are on the Microsoft Certified Systems Engineer (
MCSE) track who want to acquire the skills necessary to select, develop, and deploy a directory services migration
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Fundamentals of Network Security 
To cater to the growing demands of information exchange, most organizations have implemented computer networks. As a network administrator, you need to determine and analyze the risks to the data residing on your network. Additionally, you need to implement various processes to track the security holes on your network. Based on your assessment of the risks and security holes, you can prepare a
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Gathering Requirements 
This module outlines a formal five-phase approach to network design. . It can be used by an outside consultant or an internal
Information Services (IS) group. This network design process, as presented here, is very methodical. This level of detail helps ensure that the designer gathers all necessary information, considers all options, and keeps all key players well informed. Experienced network
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Getting Started with Project 2002 
To discuss the basics of project management and to introduce
Project 2002 as a project management tool
Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for
MOUS certification; anyone wishing to gain a basic understanding of Project 2002; end users seeking competence in Project 2002
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Up and Running with Project 2002 
To discuss how to manipulate project tasks and resources in
Project 2002 to produce a detailed project plan
Business managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for
MOUS certification; anyone wishing to gain a basic understanding of Project 2002; end users seeking competence in Project 2002
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Creating and Designing a Project 
In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft
Office Project 2007 is a comprehensive tool for project managers responsible for the overall design of projects, enabling them to
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Tracking and Reporting Progress 
...track and report on the progress of your project
Business managers, project managers, planners, and team members who want to track and manage project tasks, costs, and resources; candidates for
Microsoft User Specialist certification; anyone wishing to gain a basic understanding of Microsoft Office Project Professional 2003; end users seeking competence in Microsoft Office Project Professional
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Microsoft Word 97 Advanced 
This highly interactive
CBT contains six units that cover advanced
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 97, students learn how to work with larger documents and collaborate with others working on the same document, arrange text and text objects, create and modify charts and forms, and customize the Word environment. Performance-based
Pre- more...
Microsoft Outlook 98 Advanced 


The
Microsoft Outlook 98 Advanced course introduces you to additional features of
Outlook, which are not covered in the
Basic course, and which will help to enhance and broaden your information management skills. As you work through each unit in the course, you will learn how to work with a directory of contacts; create tasks on an electronic to-do list; track activities, times, and ideas in an
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Microsoft Project 98 Intermediate 
Microsoft
Project 98 is the leading project management software tool. This course explains several advanced features of Project 98 to help you manage projects. After completing this course, you will be able to use Project 98 to assist in managing multiple projects, customizing the
Project environment, using Project in a workgroup, and using Project with other applications. This course is designed
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Advanced Features of MS Project 2000 
This is the second course in the
Project 2000 curriculum. It acquaints the students with the advanced capabilities of Project 2000. It enables students to plan, create and assign tasks and resources. It also enables students to manage and generate project reports, and access risks. Additionally, it enables students to use
Project Central 2000 for communicating information and managing the
Project more...
Microsoft Word 2000 Advanced 
This highly interactive
CBT contains six units that cover advanced
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 2000, students learn how to work with larger documents and collaborate with others working on the same document, arrange text and text objects, create and modify charts and forms, and customize the Word environment. Performance-based
Pre- more...
Using Adobe Reader 8 
Adobe
Reader 8 is free software that allows you to view and work with
Portable Document Format (
PDF) files. This course explores the core features and functionality of
Adobe Reader 8, including an overview of the work area, using forms, searching and reviewing PDF files, customizing the interface, and using the application's accessibility features. The advanced features of Adobe Reader 8 are
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MS Office 2000: Outlook for Experts I 


The course teaches the student to customize the
Outlook interface and set user-preferences. The student will look at scheduling meetings, learn to create, assign and track tasks. This course will organize contacts and communicate with contacts.
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Microsoft Project 2000 Fundamentals 
As the first in a two-part series this course will provide learners with a foundation for using
Project 2000. Learners will be given a thorough overview of the features of
Project. Learners also will be taught how to create communicate and track a Project plan.
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Competitive Intelligence: Researching Online 
Competitive
Intelligence:
Researching Online offers the student an overview about the
Internet online technology and collecting information online. The program covers in detail guidelines for using the Internet differences between free and commercial online sources and ways to track new information automatically. It also covers the steps for developing a search strategy commands for using search
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