Instructor Led Trained Training in Egypt - Training Resources
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From Contacts Plus
AT&T Certificate for Call Center Team Leaders


...ce your overall value to the business. The result: better-trained professionals with improved abilities to solve problems and manage change.
We ll help you with training, designed to help improve the skills and professional capabilities of your Contact Center personnel. Our training offers comprehensive classes that can be presented on your site and customized to fit your needs. The
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From SETTEC
Quality Assurance and Management

...trained to gain:
* An understanding of the basic quality concepts.
* The ability to use quality tools for data analysis.
* Knowledge of alternative quality measures.
* The ability to use quality measurement and
control tools.
* The ability to identify quality
improvement opportunities.
* Knowledge of quality assurance and management systems.
* The ability to assess the
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