Trainer Web-based Seminars - Training Resources

FREE DEMO FOR SAP HR ...ut the quality of our training and the performance of our trainer. ABOUT SAP HR: The SAP HR module enables companies to effectively manage information about the people in their organization. It is integrated with other SAP modules and external systems. From the Organization Management perspective, companies can model a business hierarchy, the relationships of employees to various  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Advanced Customer Service Planning for Services Firms Align Your Firm s Service Delivery With The Desires of Your Clients According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

Differentiation Strategies for Financial Advisors Create Compelling Stories To Stand Out From Your Competitors and Win More Clients The competition for new clients is fierce in the financial advisor industry. You're up against the big guys who offer a comprehensive suite of financial services as well as financial advisors deeply entrenched in the region for ages. Although competition is tough, there is a secret strategy for becoming the victor  more...

Create a Client Experience to Grow Your Financial Advisor Practice Strategies for Developing a Consistent, Memorable Impression Over 80% of surveyed clients said they were dissatisfied with their financial advisor. That's pretty scary if that includes your client base. You certainly can blame the economy for some of your client s frustration but are you responsible too? How you define the client experience affects, not only retention, but also the new clients  more...

Project Management Leadership ...anagement success. Gary Gack, expert project management trainer, teaches the easy-to-implement process for managing a successful project. He helps you structure your project so that it is clear, on-task, and supported by the team and his methodology is applicable for projects in any department in the workplace. As the project manager, you will feel empowered by Gary as he mentors you through  more...

Advanced Negotiation Techniques: Hear more yes and a lot less no at the bargaining table ...Nyden, a Seattle business attorney and negotiation skills trainer, coached two entrepreneurs to make a successful, albeit aggressive, counteroffer in the sale of their multimillion dollar business to a Fortune 1000 company. The techniques they used netted them 11 million dollars more than they would have made had they not made a conscious effort to structure the counteroffer! Are you  more...

Build Wealth Through Your Mortgage ...Trainer Harlan Goerger (Gr-Gr) brings almost three decades of experience to modern sales. Author of The Selling Gap and over 100 articles on sales & sales management, Harlan provides the proven ideas that change thinking, skills and results for your team. By applying innovative ideas provided by Harlan, many of his clients have seen growth numbers into the 400% level! Through the  more...

Motivating the Underachieving Employee ...r of Assertive Communication Today and conflict mediation trainer, brings twenty years of management experience to the table, offering tools for managers to motivate their underperforming employees. She teaches you the keys to addressing subpar performance so that the employee is motivated to reach the levels that the company requires. Firing underachieving employees costs time and money  more...

Coaching for Success ...usiastic commitment and performance! Sales Expert and Trainer Harlan Goerger (Gr-Gr) brings almost three decades of experience to modern sales. Author of The Selling Gap and over 100 articles on sales & sales management, Harlan provides the proven ideas that change thinking, skills and results for your team. By applying innovative ideas provided by Harlan, many of his clients have seen  more...

Critical Thinking for Business Leaders ...ults today by attending! Enroll now! Sales Expert and Trainer Harlan Goerger (Gr-Gr) brings almost three decades of experience to modern sales. Author of The Selling Gap and over 100 articles on sales & sales management, Harlan provides the proven ideas that change thinking, skills and results for your team. By applying innovative ideas provided by Harlan, many of his clients have seen  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Become An Effective Solution Sales Person ...k 'Account Development and Penetration' Sales Expert and Trainer Harlan Goerger (Gr-Gr) brings almost three decades of experience to modern sales. Author of The Selling Gap and over 100 articles on sales & sales management, Harlan provides the proven ideas that change thinking, skills and results for your team. By applying innovative ideas provided by Harlan, many of his clients have seen  more...

Five Magic Questions ...bility to apply their new knowledge. Sales Expert and Trainer Harlan Goerger (Gr-Gr) brings almost three decades of experience to modern sales. Author of The Selling Gap and over 100 articles on sales & sales management, Harlan provides the proven ideas that change thinking, skills and results for your team. By applying innovative ideas provided by Harlan, many of his clients have seen  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Migrating from a Product Sales Person to a Solution Sales Person ...k 'Account Development and Penetration' Sales Expert and Trainer Harlan Goerger (Gr-Gr) brings almost three decades of experience to modern sales. Author of The Selling Gap and over 100 articles on sales & sales management, Harlan provides the proven ideas that change thinking, skills and results for your team. By applying innovative ideas provided by Harlan, many of his clients have seen  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

Powerful Follow-up Techniques That Drive Prospects to Buy ...e to close sales. David Kirkeby, sales expert, coach, and trainer, and founder of Kirkeby Resources, has helped thousands of salespeople implement a 'follow-up strategy' that separates them from their competitors, shortens their sales cycle, and increases their closing ratio as well as their profit margins. In this webinar, you will discover: A specific frequency for contacting prospects that  more...