Online Transferring eLearning Training
From Serebra Learning Corporation
Phone Skills : Transferring Calls


In today's world the phone dominates business communications. You can buy, sell, research new markets, provide quality customer service and make impressions that last using the telephone. This course will help you use the phone naturally and well. It encourages consideration of both the caller and your colleague when you take messages in your workplace. It also gives valuable tips and hints on
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Transferring and Transforming Data in SQL Server 2000
To enable students to extract and transform data in SQL Server 2000 Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition
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Transferring Files Settings to Your Microsoft Windows Vista PC
...Transferring Files and Settings to Your New Microsoft Windows Vista PC course provides an overview of transferring files and settings to a new Windows Vista computer. In this course, the learner will understand the requirements for transferring files and settings. The course covers the Windows Easy Transfer wizard to transfer files and settings over a network or using a removable media.
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Transferring and Transforming Data in SQL Server 2000
To enable students to extract and transform data in SQL Server 2000 Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition
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Ethics and Professional Knowledge PMBOK aligned
What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to
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Organizational Learning Transferring Knowledge within an Organization
...Transferring Knowledge within an Organization, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Managers, supervisors, and executives who can influence the
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OS 390 UNIX System Services Advanced
This course provides an advance look at OS/390 Shell and Utilities, which provide commands for using OS/390 UNIX System Services. The course covers advanced shell scripts and commands, including shell command options, and combining commands and special characters. It also covers writing shell scripts, which includes running shell scripts, using variables, parameters, and using control structures
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Basic Personal Finance
This course introduces computer-based money management. Money management capabilities including transactions, transferring funds, banking online, and reporting are covered. Finally, the learner is guided through budgets, investments, and tax preparation capabilities.
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Building a Wired Network
This course will cover how to build a wired network. It provides an overview of computer networks and their operation. It will also explain the features, benefits and requirements of a wired network. The intended audience for this course are experienced computer users who have a basic understanding of computer networks.
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Transfer Digital Video
This course will provide users information on how to transfer digital video from their digital video camera, DVC connector, cell phone, or PDA to a computer. It will include an introduction to each of the digital hardware, and how the video is transferred. A computer user who has good computer experience, but has never used any video transferring devices.
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MusicMatch Jukebox 8 2
This course will introduce the Musicmatch software and its features and benefits. The course will describe the basic functionality of the software. It will also cover the steps of how to copy tracks from an audio CD, download music tracks from the Internet, and launch the online radio. The other processes that will be covered include burning a disc, transferring music to a portable device, and
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Telephone Skills: Effectively Managing Inbound and Outbound Calls
.... Guidelines for screening calls putting a caller on hold transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages developing secondary contacts and delivering negative messages are also covered. Finally the learner is guided through procedures to make persuasive calls
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MS SQL Server 2000: Database Administration Part 4: Managing Data


This course deals with transferring data, managing replication services, and maintaining high availability.
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MS SQL Server 2000: Database Administration Part 4: Managing Data
This course deals with transferring data managing replication services and maintaining high availability.
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Workflow Management Part 1: Process Mapping and Automation
This is the first course in a two part series that deals with transferring data managing replication services and maintaining high availability. This course will cover business process and workflow process mapping techniques and tools and workflow automation.
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Client Access/400 for Windows 3.1 (Library)


This Competency Exam tests your mastery of the objectives for the courses that make up the Client Access/400 for Windows 3.1 series: Introduction to Client Access/400 for Windows 3.1, Basic Terminal Emulation Using RUMBA/400, Advanced RUMBA/400 Terminal Emulation Functions, Transferring Files Between Your PC and the AS/400, Client Access/400 Printer Support. The exam is divided into seperate
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From 123-CBT Computer Based Training
SQL Server 2000 Design Implement Databases Part 5 Dist Data Locks

...Total Learning Time 7 hours 73484 Objectives Unit 1: Transferring Data 3 hours o Identify guidelines for importing and exporting data. o Match SQL Server 2000 tools used to import and export data with their functions. o Identify the features and functions of the Data Transformation Services (DTS) process. o Identify the features and functions of DTS tools. o Identify the functions
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SQL Server 2000 Database Admin Part 4 Managing Data

...transferring data, managing replication services, and maintaining high availability. Learn To Identify guidelines for importing and exporting data. Match SQL Server 2000 tools used to import and export data with their functions. Identify the features and functions of the Data Transformation Services (DTS) process. Identify the features of distributed data. Identify the different
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Oracle8i Network Administration Net8 Architecture Strategy

...Advanced Security Option. Sequence the steps involved in transferring data when using the security services of the Advanced Security Option. Distinguish between the features of the two types of Open Gateways. Sequence the steps used by a Net8 client to connect to a server. Identify the methods used to disconnect from a server. Identify the locations of the various configuration files.
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Oracle8 Network Administration Net8 Architecture Configuration

... Networking Option (ANO). Sequence the steps involved in transferring data when using Security Services of ANO. Distinguish between the features of Procedural and Transparent Open Gateways. Sequence the steps in which a Net8 client establishes a server connection. Identify the methods used to disconnect from a server. Identify the location of different configuration files. Identify the
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SAP R 3 v4 x MM Inventory Management

Course Overview
SAP's Inventory Management system allows you to manage stocks on a quantity and value basis in order to plan, enter, check goods movements and carry out physical inventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module.
L earn To:
Basic Principles.
Inventory Management.
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Outlook 2000 Expert User

Course Overview
This course prepares IT Professionals to explore the communication options, share work with colleagues, work offline or remotely and integrate Outlook 2000 Components.
L earn To:
Explore Communications Options.
Share Information.
Work Offline and Remotely.
Integrate Outlook 2000 Components.
C ontent Emphasis
Skills-Based
A udience
This course is
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Oracle Database Administration Workshop I Part 2

...tabase management such as database integrity constraints, transferring data, and defining tables and schemas has been discussed at length. Attention has been paid to DML and also to PL/SQL code, which is Oracle's proprietary fourth generation programming language that enables Oracle applications to interact over different operating systems and hardware platforms.
Learn To:
Identify
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Networking Technologies Series TCP IP Protocols

...lishing a TCP connection.
Sequence the steps involved in transferring data by using a TCP connection.
Sequence the steps involved in closing a TCP connection.
Identify the features and protocol mechanisms of the User Datagram Protocol (UDP).
Identify the advantages and disadvantages of the UDP.
Unit 3: Gateway and Routing Protocols
Duration: 2 Hour(s)
Identify the methods of
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SAP R 3 Working with v3 0

...mentation.
Search for information, using match codes and transferring results to an input field.
The effective use of different selection criteria for discrete searches.
Unit 3: Special Features
Duration: 2 - 3 Hour(s)
Effective use of input and entry services in R/3, including the setting of user parameters and functions such as Keep Data and Set Data.
Printing of lists and
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SAP R 3 v4 0 MM Warehouse Management

...nual WM procedures.
Creating transfer requirements.
Transferring stock.
C ontent Emphasis
Skills-Based
A udience
This course has been primarily designed for employees working within the fields of warehouse management, such as warehouse managers, warehouse employees, project participants coordinating warehouse processes, employees working in functions which interface with
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SAP R 3 v4 0 Profitability Analysis - Basics

...Creating an Order.
Valuating Incoming Orders.
Billing.
Transferring and Valuating Billing Data.
Further Actual Postings.
Data for Profitability Analysis.
Unit 4: Information System
Duration: 1 Hour(s)
Basic Reports.
Creating a Basic Report.
Executing a Basic Report.
Details of Basic Reports.
Form Reports.
Defining a Form Report.
Specifying Report Characteristics.
Flexible
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PowerPoint 2000 Expert User

...the outline of a presentation to a Word file. Unit 5: Transferring and Broadcasting on the Web Duration: 1 Hour(s) Save a slide as a template. Save a slide as a picture in the GIF file format. Embed the fonts in a presentation. Pack a presentation for use on another computer. Send a presentation to an e-mail address from within PowerPoint. Set the Web options for a presentation.
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SQL Server 7 0 System Administration - Part 4

...e tasks.
Identify and use the SQL Server 7.0 tools for transferring and transforming data.
Identify and use the tools for monitoring and maintaining SQL Server 7.0.
C ontent Emphasis
Skills-Based
A udience
This course is designed for IT professionals responsible for installing, configuring, administering and troubleshooting Microsoft SQL Server 7.0. Participants should have
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Basic Personal Finance

...nt. Money management capabilities including transactions, transferring funds, banking online, and reporting are covered. Finally, the learner is guided through budgets, investments, and tax preparation capabilities. Learn To To match types of money management software with their features. To match accounts in personal finance
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Organizational Learning Series

The Organizational Learning Series includes the following courses: Organizational Learning: Developing a Knowledge Management System Organizational Learning: Transferring Knowledge within an Organization Organizational Learning: Deploying a Knowledge Management System To review individual course descriptions, please return to the previous page and select the desired title(s).
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SAP R 3 PP Production Planning SOP

...tions Planning. - Flexible Sales & Operations Planning. - Transferring planning data to MP. o Planning at the demand management level: - Effects of Sales & Operations Planning data on MP. - Example of demand management. o Planning at the material requirements planning level: - The planning run. - Displaying planning results. Unit 3: Functions and details of SOP 1 - 1.5 hours o Functional
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mySAP com Workplace Overview

...s o Roles: Role Definition Single Roles Composite Roles Transferring Roles to the Workplace Server o MiniApps: What are MiniApps? Creating MiniApps Linking MiniApps and SAP Components Adding MiniApps to Roles o Customizing Settings: Customizing: Overview Customizing on the Workplace Server Classification Transferring Customizing Settings Testing LaunchPad Entries o System Integration:
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MS Win XP Install Admin Part 1 Install Config

...ngs Transfer (FAST) Wizard. o Identify requirements for transferring a single user's state to a new computer by using Windows XP Professional command-line tools. o Identify requirements for transferring a single user's state to a new computer by using Windows XP Professional command-line tools. Unit 2: Automation of Installation 2 - 3 hours o Identify advantages of automating Windows
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Windows Server 2003 Planning Active Directory Part 3

...s. To identify key aspects for transferring operations master roles. To sequence the steps in the Active Directory data modification process. To match the Active Directory database and log files with their descriptions. To sequence the steps to move the Active Directory database and log
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Workflow Mgmt Part 1 Process Mapping Automation

... is the first course in a two part series that deals with transferring data, managing replication services, and maintaining high availability. This course will cover business process and workflow, process mapping techniques and tools, and workflow automation. Learn To: o Identify the characteristics of a business process. o Identify advantages of business process thinking. o Match
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GoLive 6 Advanced

... with GoLive. Identify options for transferring files. Identify the steps to create an animation Insert an audio file. Insert a QuickTime Movie. Identify features of the GoLive FTP Browser. Identify features of Smart Objects.
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Excellence in Service Communicating With Customers Virtually

...for placing a customer on hold. Identify guidelines for transferring a customer's telephone call. Identify guidelines for using voice mail. Identify guidelines for leaving voice mail messages. Unit 3: Practicing E-mail Etiquette (1 hour) Identify ways to compose easy-to-read e-mails. Identify subtle changes you can make when communicating with Drivers in an e-mail. Identify
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PowerPoint 2003 Proficient User

This course builds on the knowledge acquired in the first course of this two-part series, Microsoft PowerPoint 2003 Fundamentals. In this course, the learner is guided through the steps for enhancing slide elements. How to add design templates and how to customize Slide Master are covered. Participants learn about hyperlinks, importing objects, and working with charts and graphs. This course
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Organizational Learning Transferring Knowledge within an Org

...Transferring Knowledge within an Organization, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Learn To Identify technology used
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Organizational Learning Deploying a Knowledge Mgmt System

...s book-publishing division, Antugua, is in the process of transferring their award-winning Global Book Encyclopedia into a CD ROM format. The ultimate goal of this process is to create a Web site with a search engine including all of Global Book Encyclopedia a a s entries. Before Icon launches a knowledge management system, a pilot project must be conducted to test the effectiveness of a
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Telephone Skills Effectively Mng Inbound Outbound Calls

...Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive
more...
Excel 2003 Expert Part 1

This course, along with the Excel 2003 Expert: Part 2 course, maps to the Microsoft Office Expert certification objectives for the Excel 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Excel skills. Learn To To format a worksheet. To manipulate
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QuickBooks Pro 2005 Basic Accounting

...t register.
Learn about printing a check.
Learn about transferring funds.
Learn about editing a transaction.
Learn about voiding and deleting transactions.
Learn about reconciling checking accounts.
Learn about creating a purchase order.
Learn about entering items in the inventory.
Learn about entering a bill using the Enter Bills window.
Learn about entering a bill using the
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Windows Server 2003 Planning Active Directory Part 3

...s. To identify key aspects for transferring operations master roles. To sequence the steps in the Active Directory data modification process. To match the Active Directory database and log files with their descriptions. To sequence the steps to move the Active Directory database and log
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