Online Transportation Sector eLearning
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From 123-CBT Computer Based Training
CCNT Computer-Telephony Integration Essentials v6 0
This course introduces CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development.
Learn To:
Identify features of the standard configuration of a Computer-Telephony Integration (CTI) system.
Identify characteristics of call routing.
Identify features of interactive voice processing.
Identify uses of Computer-Telephony Integration
more...
CCNT Computer-Telephony Integration Essentials v6 0
This course introduces CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development.
Learn To:
Identify features of the standard configuration of a Computer-Telephony Integration (CTI) system.
Identify characteristics of call routing.
Identify features of interactive voice processing.
Identify uses of Computer-Telephony Integration
more...
