Online Troubleshoot eLearning Training

A+ Certification Part 6 - Troubleshooting and Preventive Maintenance This is the sixth course in a seven part series that presents students with both theoretical and practical instruction on procedures for installing, configuring, and upgrading Windows 9X and Windows 2000. The course will also cover system boot sequences and boot methods, along with procedures for adding and configuring device drivers, applications and software for specified devices. more...

Cisco Internetwork Troubleshooting - Part 1 ... first course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will cover more...

Cisco Internetwork Troubleshooting - Part 2 ...second course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will cover more...

Cisco Internetwork Troubleshooting - Part 3 This is the third course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...

Cisco Internetwork Troubleshooting - Part 4 ...fourth course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will cover more...

Cisco Internetwork Troubleshooting - Part 5 This is the last course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will cover more...

Cisco Installing and Maintaining Routers Part 1: Common Maintenance Tasks The Installing and Maintaining Cisco Routers (2500, 3600 and 4000 series) course contains information that provides networking professionals with the knowledge and skills necessary to install, maintain, and troubleshoot Cisco routers in a network environment. more...

Cisco Installing and Maintaining Routers Part 2: 2500, 3600, and 4000 Series The Installing and Maintaining Cisco Routers (2500, 3600 and 4000 series) course contains information that provides networking professionals with the knowledge and skills necessary to install, maintain, and troubleshoot Cisco routers in a network environment. more...

Supporting Microsoft Windows 95: Installation and Configuration This is the first course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Managing Resources and Users This is the second course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Networking This is the third course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows 95: Tuning and Troubleshooting This is the final course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Supporting Microsoft Windows NT 4.0 Core Technologies - Part 1 This is the first course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, more...

Supporting Microsoft Windows NT 4.0 Core Technologies - Part 2 This is the second course in a four-part series intended for network support Professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, more...

Supporting Microsoft Windows NT 4.0 Core Technologies - Part 3 This is the third course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The curriculum imparts the skills necessary to install, configure, customize, optimize, network, more...

Troubleshooting Microsoft Windows NT Server 4.0 in the Enterprise Environment This is the fifth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...

Supporting Microsoft Windows NT 4.0 Cluster Server - Part 1 This course is the first part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0. more...

Supporting Microsoft Windows NT 4.0 Cluster Server - Part 2 This course is the second part of a two part series that will provide participants the knowledge to install, configure, integrate, optimize and troubleshoot clustering technologies for Microsoft Windows NT 4.0. more...

Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to more...

Microsoft Windows 2000 Network Infrastructure Administration Part 2: Remote Access ...lls necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the requirements for establishing a remote access connection; integrate DHCP with remote access; administer remote access connections, configure remote more...

Microsoft Windows 2000 Network Infrastructure Administration Part 3: IP Routing This is the third course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to install and configure Windows 2000 network protocols; more...

Microsoft Windows 2000 Network Infrastructure Administration Part 4: Security This is the fourth course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to encrypt a file; add and remove a recovery agent; more...

Microsoft Windows 2000 Network Infrastructure Administration Part 5: Enterprise Management ...lls necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the components of Network Address Translation (NAT) and the procedures for adding the NAT protocol; create and configure a Web site; create an FTP site; more...

Microsoft Windows 2000 Directory Services Infrastructure Part 1: Active Directory Installation This course focuses on providing the knowledge and skills necessary for experienced support professionals to install, configure and troubleshoot Active Directory. more...

Microsoft Windows 2000 Directory Services Infrastructure Part 4: Advanced Administration This course focuses on how to implement and troubleshoot group policy. How to manage and troubleshoot user environments using group policy, and how to manage and troubleshoot software deployment using group policy. more...

Microsoft SQL Server 7.0: System Administration - Part 1 This is the first course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...

Microsoft SQL Server 7.0: System Administration - Part 2 This is the second course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...

Microsoft SQL Server 7.0: System Administration - Part 3 This is the third course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...

Microsoft SQL Server 7.0: System Administration - Part 4 This is the fourth course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...

Microsoft SQL Server 7.0: System Administration - Part 5 This is the final course in a five part series that will provide students with the knowledge to install, configure, administer and troubleshoot Microsoft SQL Server 7.0. more...

Microsoft Exchange Server 5.5 Concepts and Administration - Part 1 This is the first course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...

Microsoft Exchange Server 5.5 Concepts and Administration - Part 2 This is the second course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...

Microsoft Exchange Server 5.5 Concepts and Administration - Part 3 This is the final course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...

Microsoft Exchange Server 5.5 Design and Implementation - Part 1 This is the first course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...

Microsoft Exchange Server 5.5 Design and Implementation - Part 2 This is the second course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...

Microsoft Exchange Server 5.5 Design and Implementation - Part 3 This is the third course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...

Microsoft Exchange Server 5.5 Design and Implementation - Part 4 This is the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...

Microsoft Exchange Server 5.5 Design and Implementation - Part 5 This is the fifth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...

Microsoft Exchange Server 5.5 Design and Implementation - Part 6 This is the final course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...

Win2000 Professional Connect through Networks This course covers the various aspects of networking connections. You will be introduced to the different types of dial-up networking connections, and you will learn to install and configure a Virtual Private Connection (VPN) and a dial-up connection. You will also learn to share the Internet connection over a network. In addition, this course introduces you to the installation and configuration more...

Win2000 Directory Server Installing Configuring Troubleshooting Active Directory ...se will help you learn about installing, configuring, and troubleshooting Active Directory. First, you will learn about the benefits and features of Active Directory, as well as the physical and logical layout. You will learn how to install Active Directory, use Active Directory administration tools, and manage single master operations. This course explains how to create site links and more...

Win2000 Active Directory Implementation Implementing Change Configuration Management ...PO settings, delegate administrative control of GPOs, and troubleshoot GPO settings. Next, you will learn about the different types of security policies and how to use security templates and the Security Configuration and Analysis Snap-in to implement security on a network. Finally, the course covers audit policies, how to set up audit policies, and the guidelines for auditing resources such as more...

Win2000 Active Directory Implementation Managing User Environments and Software Deployments In this course, you will learn how to use Administrative Template settings and the Software Installation extension of the Group Policy console to manage user accounts and computer settings and deploy software. First, the course introduces user environment management, Administrative Template settings, and group policy loopback. You will learn how to manage user environments using group policy more...

ISAKMP and IPSec To recognize how to configure and verify ISAKMP and IPSec The primary target includes network designers, network administrators, network engineers, and system engineers. more...

Administering UNIX Network Services To introduce the administration of UNIX network services IT professionals working in a UNIX environment for the first time more...

Managing System Security in Windows Server 2003 To outline the process and considerations for securing the software infrastructure and for using security templates Systems engineers, systems administrators, systems analysts, IT consultants, and support professionals tasked with implementing and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) or more...

Optimizing Monitoring and Troubleshooting IIS 6 0 To identify how to optimize, monitor, and troubleshoot IIS 6.0 Administrators who intend to employ Internet Information Services 6.0; IT professionals who wish to gain knowledge of IIS 6.0 more...

Managing Files Folders and Devices in Microsoft Windows XP To show how to manage, control, and troubleshoot files and folders, network devices, and drivers in Windows XP Professional Students preparing for the Microsoft Exam 70-270; Installing, configuring and administering Microsoft Windows XP Professional more...

Networking Protocols and Services in Microsoft Windows XP To explain how to configure networking utilities and IIS and how to manage the remote assistance and remote desktop utilities in Windows XP Professional Students preparing for the Microsoft Exam 70-270; Installing, configuring and administering Microsoft Windows XP Professional more...

Configuring a SUSE Linux Network To recognize the features of networks and to set up and manage a SUSE Linux network Linux system administrators with 6 months to 1 year's practical Linux experience more...

Win2000 Professional Installing and Upgrading ...e will give you skills necessary to install, upgrade, and troubleshoot Windows 2000 Professional. You will learn about the different types of Windows 2000 operating systems and about the features of Windows 2000 Professional. You will become acquainted with the requirements for installing Windows 2000 Professional, and you will have a chance to practice installing Windows 2000 Professional. more...

Win2000 Professional Managing Hardware Devices ...rious input-output devices and with the configuration and troubleshooting of I/O devices, such as scanners. You will be able to create free space on your hard drive, using the Disk Cleanup tool or by compressing data. File compression and the performance tools that you can use to optimize disk speed and disk performance are also the subject of this course. Finally, the course teaches you about more...

Win2000 Professional Enhanced Support for Hardware Devices ...imize the performance of hardware devices. Guidelines for troubleshooting problems related to different hardware devices are also covered in this course. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000 The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT more...

Win2000 Professional Administering Users and Groups In this course, you will become acquainted with the various tasks involved in administering users and groups. You will learn to create user accounts and groups, change their passwords, and change their group memberships, as well as to set up and modify group policies in Windows 2000 Professional. The course also covers using environment variables, user profiles, and IntelliMirror, all of which more...

Win2000 Professional Administering Resources ...resources over the network. Finally, the course describes troubleshooting solutions for problems related to file-system, file or folder inaccessibility, and printing. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT more...

Win2000 Professional Custom Desktop Environment ...roblems you might face, and guidelines and procedures for troubleshooting those problems. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows more...

Win2000 Professional Optimizing System Performance In this course, you will learn to optimize system performance and to automate tasks and create offline files and folders. This course explores the use of Task Scheduler, as well as changing schedules and customizing tasks. You will also learn about the benefits of offline files and the situations in which the offline files and Briefcase are used. The course also explores creating and synchronizing more...

Win2000 Professional Recovering Data and Systems ...iring disks using Emergency Repair Disk (ERD), as well as troubleshooting system errors with the help of the Recovery Console. Finally, the course deals with the concepts of Safe mode and various options included in it, as well as with Stop errors and configuring the system for responding to Stop errors.Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows more...

Win2000 Professional Implementing and Monitoring Security ...ow to set up restricted groups. Then you will learn about troubleshooting problems caused by security discrepancies and problems related to audit and security policies. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses more...

Win2000 Server Managing File and Print Resources ...ing Encrypting File System. In addition, you will look at troubleshooting Dfs and file accessibility problems. Finally, you will become familiar with installing, managing, auditing, and troubleshooting printers. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT more...

Win2000 Server Configuring Storage Use ...u to repair disk errors, fix bad sectors on the disk, and troubleshoot and repair partitions and volumes. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under more...

Win2000 Server Maintenance and Troubleshooting ...troubleshooting of the Microsoft Windows 2000 operating system. You will become familiar with the procedures of backing up and restoring data and with the various types of media to which you can back up data. Emergency Repair Disk (ERD) and Boot disks are also covered in this course. You will learn to maintain your system by creating and using the ERD and Boot disks and to STOP Errors; more...

Win2000 Server Configuring Network Services ...n to create a reservation, authorize the DHCP server, and troubleshoot problems related to the DHCP server. Configuring WINS and DNS servers and troubleshooting problems related to those servers are also covered in this course. You will learn about the lookup zones and zone types. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course addresses more...

Win2000 Server Sharing Resources Over the Internet ...ternet connection sharing. You will review guidelines for troubleshooting problems with Internet connection sharing. Next, you will become familiar with the components and concepts related to virtual private networks (VPN) and with the system requirements for setting up a VPN Server and VPN clients. In addition, you will learn to create a demand-dial interface, connect to the Internet, and more...

Win2000 Network Infrastructure Implementation Administering DNS ...ent computers, as well as how to monitor a DNS server and troubleshoot problems related to DNS servers and clients. The course also discusses the concept of zones that are used to store this information. You will learn how to add, remove, configure, and manage zones. Zone replication and zone transfer methods that are used to maintain the same information across servers are also the subject of more...

Win2000 Network Infrastructure Administering WINS ... WINS server on a Windows 2000 network, as well as how to troubleshoot name resolution problems. Further, the course covers the strategies followed to select replication partners and describes how to configure a WINS server as a push and pull partner for replication. It also deals with parameter objects required for monitoring a WINS server, as well as optimizing the performance of a WINS more...

Win2000 Network Infrastructure Configuring IP Routing Protocols ... configure RIP-for-IP network security, as well as how to troubleshoot RIP-for-IP network problems. Setting up and configuring an Open Shortest Path First (OSPF) network, its security, and troubleshooting are also discussed in this course. Finally, the course explains the role of demand-dial routing in a Windows 2000 network. Related Exam: Microsoft Exam: #070-216: Implementing and more...

Win2000 Server Installing and Upgrading ...e will give you skills necessary to install, upgrade, and troubleshoot Windows 2000 Server. You will learn about the different types of Windows 2000 operating systems and about the features of Windows 2000 Server. You will become acquainted with the requirements for installing Windows 2000 Server, and you will have a chance to practice installing Windows 2000 Server. Finally, you will learn more...

Win2000 Server Managing Hardware Devices Drivers ...rious input-output devices and with the configuration and troubleshooting of I/O devices, such as scanners. You will be able to create free space on your hard drive, using the Disk Cleanup tool or by compressing data. File compression and the performance tools that you can use to optimize disk speed and disk performance are also the subject of this course. Finally, the course teaches you about more...

Microsoft SMS 2003 Maintaining SMS Systems To explain how to maintain SMS systems Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003 more...

Exchange Server 2003 Core Component Management To demonstrate how to manage public folders and connectivity Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams more...

Exchange Server 2003 Computer Management To demonstrate how to manage, monitor, and troubleshoot Exchange 2003 servers Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams more...

Deploying and Troubleshooting Exchange 2000 Server To describe how to use deployment techniques and how to troubleshoot problems with Exchange 2000 Server Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the design and more...

Installation of ISA Server 2000 To demonstrate how to install ISA Server on a computer running Microsoft Windows 2000 Server and configure web proxy, firewall, and SecureNAT clients IT Professionals including web administrators, network administrators, and security administrators but not network architects more...

Data Management in Commerce Server 2000 To discuss data management in Commerce Server 2000 IT professionals who wish to use Commerce Server 2000 to implement and design e-commerce solutions; students preparing for Microsoft certification in the Designing and Implementing Solutions with Microsoft Commerce Server 2000 exam more...

Project Server 2003 Testing and Troubleshooting To recognize how to test and troubleshoot Project Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Project Server 2003; learners preparing for MCSE certification exams more...

Planning and implementing an Active Directory infrastructure To identify the role and features of Windows Server 2003 Active Directory and the factors and requirements for planning and implementing an Active Directory infrastructure Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners more...

Active Directory Sites Replication and Trusts To distinguish between Active Directory sites, replication, and trusts, and identify how they are implemented and administered Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for MCSE certification exams more...

Configuring and Troubleshooting Group Policy To identify the tasks and strategies involved in configuring and troubleshooting group policy Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for MCSE certification exams more...

Implementing and Supporting Active Directory Infrastructure To identify the requirements for implementing and supporting the Active Directory infrastructure Prospective systems engineers; technical support engineers, and technical consultants seeking competency in Windows Server 2003; systems and network analysts seeking competency in Windows Server 2003 more...

Administering BizTalk Server 2000 To administer and manage BizTalk Server 2000 IT professionals and administrators seeking to gain competency in the use of Microsoft BizTalk Server 2000; candidates for Microsoft exam 70-230: Designing and Implementing Solutions with Microsoft BizTalk Server 2000, Enterprise Edition more...

Configuring Communication Services - Linux ...ding a connection to the Linux server and configuring and troubleshooting the various network services under Linux. The course also explains the use of the Internet mail and various Internet/Intranet and protocol services provided by Linux. The course covers the concept of various communication programs and discusses the methods of configuring a modem and other tasks, such as connecting to more...

Networking Fundamentals for Linux Administrators To identify networking fundamentals in Linux Students wishing to acquire the basic skills required as a Linux system administrator more...

Linux Troubleshooting To describe how to troubleshoot local system and networking issues in Linux Students wishing to acquire the intermediate skills required as a Linux system administrator more...

Diagnosing and Troubleshooting To demonstate procedures for isolating and troubleshooting computer problems Anyone wanting to become a hardware support technician more...

Implementing IT Security To understand basic security principles and security software and how to troubleshoot security issues Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Printers Maintenance and Safety Issues To present an overview of printers and discuss computer maintenance and safety issues Anyone wanting to become a hardware support technician more...

Operating System Technologies and the Networking Environment To describe the concepts and procedures required to access an existing physical network using a Windows operating system Technical support personnel more...

Operating System Technologies Management and Troubleshooting To explain the concepts and procedures required to manage a Windows operating system and locate and resolve common operating system problems Technical support personnel more...

Working with Personal Computer Components To install personal computer components, including hard drives, motherboards, power supplies, processors, adapter cards and memory, and to use techniques and tools to troubleshoot and prevent problems with computer components The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam more...

Managing Laptops and Portable Devices To identify laptop-specific connections, power, and electrical devices, how to remove laptop hardware, and how to diagnose and repair laptop problems The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Installing Configuring and Troubleshooting PC Components To recognize how to install, configure and troubleshoot PC components The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Security Safety and Communication To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field more...

Working with Laptops and Portable Devices To understand the features of laptops and portable devices, including major components, communication methods, and peripherals The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Understanding and Maintaining Networks To understand the principles of networking and basic diagnostic and troubleshooting techniques The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Managing IT Security To understand basic security principles and security software and how to troubleshoot security issues The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Installing and Troubleshooting Printers and Scanners To recognize how to install and troubleshoot printers and scanners The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Adding Optimizing and Troubleshooting PC Components To add, configure, optimize, and troubleshoot PC components Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Understanding and Supporting Networks To understand network protocols and connectivity technologies and to establish and troubleshoot a network connection Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Maintaining Printers and Scanners To identify how printers and scanners operate and how to install, configure, troubleshoot, and maintain printers and scanners The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Adding and Fixing Printers and Scanners To recognize how to install and troubleshoot printers and scanners Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Managing Operating Systems To understand how to manage, optimize, and prevent future problems with operating systems Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Operating Systems To recognize the fundamentals of operating system technologies and the basic procedures involved in installing and upgrading operating systems. The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field more...

Laptop Components Peripherals and Networks To understand the basic concepts of, and how to troubleshoot problems with, laptops, peripherals and networks connections The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field more...

Personal Computer Components To understand the names and purposes of, and how to install, configure, remove, and troubleshoot personal computer components The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field more...

The 802 11 Network Architecture This module covers some of the key concepts found in the 802.11 network architecture. You will read about the process by which clients connect to an access point, the terms used for organizing wireless LANs, and how power management is accomplished in wireless LAN client devices. Without a solid understanding of the principals covered in this module, it would be quite difficult to design, more...

Troubleshooting Wireless LAN Installations In this module, we discuss the more common obstacles to successful implementation of a wireless LAN, and how to troubleshoot them. Wireless LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds. more...

Troubleshooting a TCP IP Network This WestNet e-Learning module covers a general approach for troubleshooting a Transmission Control Protocol/Internet Protocol (TCP/IP) network. We will also discuss the specific tools used to troubleshoot a network, including Address Resolution Protocol (ARP), Ipconfig, Nbtstat, Netstat, packet Internet groper (Ping), and Tracert. more...

OSI Network Layers The OSI Network Layers WBT is the second course of the Network curriculum, which prepares students for the Comptia's Network Certification exam. This course is meant for system administrators and network professionals who want to understand the OSI layers, such as the physical, data link, network, and transport layers in detail. The course describes the problems that can occur in the physical more...

TCP IP Protocol ...stat, ipconfig/winipcfg, ftp, ping to test, validate, and troubleshoot IP connectivity. It also describes TCP/IP configuration concepts including the definition of IP proxy and its uses. Additionally, the students will get an overview of the normal configuration parameters for a workstation, including IP address, DNS, default gateway, IP proxy configuration, WINS, and DHCP. System more...

Implementing Networks ...nals who want to understand how to install, maintain, and troubleshoot networks. The course covers the planning process for a network installation, and the installation of a network operating system. The course also describes how to maintain and support network. You can maintain network applications and data by performing regular backups and virus protection, and upgrading applications. The more...

Configuring Cisco Catalyst Switch Operations To discuss and implement specific bridging and VLAN Catalyst switch configurations, which provide for scalability, security, and enhanced management of the local area switched network Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who more...

Managing IP Traffic on Cisco Networks To describe and configure efficient network traffic restrictions and security using properly implemented access list management and address translation Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and more...

Completing ISDN Calls on Cisco Networks To detail the operation and configuration of ISDN and DDR Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and services more...

Monitoring and Managing IP Telephony Using Internal Server Tools To demonstrate how to manage and monitor an IP telephony solution using internal server tools IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...

Monitoring IP Telephony To recognize the tools of the IP telephony environment and how to maintain it, and monitor and troubleshoot the Cisco CallManager system IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...

Configuring Voice Interfaces To configure router voice ports, identify how to monitor and troubleshoot voice ports, recognize factors affecting analog voice quality, and configure voice interface settings for optimal voice quality IT professionals respo