Online Troubleshooting eLearning - Training Resources
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CompTIA A+ 2009
... installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventative maintenance of basic personal computer hardware and operating systems. A+ certification ensures the right people have the right skills. While many of the essential skills are universal, there are additional skills required to support the needs of businesses. By offering
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Computer Repair Microcomputer Installation and Maintenance (A+ Certification Prep)
...nts and their functions, safety, installation procedures, troubleshooting techniques, and preventive maintenance. This comprehensive course provides an introduction to the fundamentals of installing and maintaining microcomputers. Topics include: identifying components and their functions, safety, installation procedures, troubleshooting techniques, and preventive maintenance. This course in
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A Workshop Approach to Mastering RoboHelp Office (Latest Release)


...problems, individuals will learn how to effectively apply troubleshooting techniques to real life predicaments that are encountered during online help development. This interactive method will enhance the individual?s knowledge of the RoboHelp authoring tool and will develop a true sense of the troubleshooting skills necessary for future reference. Individualized consulting is always readily
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A+ 2003 Complete Bundle (90 days of online training for PC Technicians)



This Online training provides a comprehensive study package designed to prepare a computer technician for CompTIA`s A+ 2003 Certification exam.
The A+ 2003 Complete Bundle package features: +Prerequisite study material. +A prerequisite test to help gauge your level of preparation. +More than 28 hours of interactive, multimedia training. +More than 1,000 pages of printable reference material to
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A Day 2 - Chapters 6-9



This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This second of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers an in-depth look at Windows 9x, including installation, configuration, and customization; troubleshooting and benchmarking a PC; using diagnostic software; working with
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From 123-CBT Computer Based Training
Optimizing Monitoring and Troubleshooting IIS 6 0
To identify how to optimize, monitor, and troubleshoot IIS 6.0
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Optimizing Monitoring and Troubleshooting IIS 6 0
Configuring and Troubleshooting Group Policy
To identify the tasks and strategies involved in configuring and troubleshooting group policy
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Configuring and Troubleshooting IIS 5 0 in Windows 2000
To describe how to configure and troubleshoot IIS 5.0 in Windows 2000
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Oracle 11i System Monitoring and Troubleshooting in OAM
To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM)
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SUSE Linux Hardware and Documentation
To configure hardware components, to use documentation in troubleshooting, and to recognize the importance of documenting installation procedures
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Troubleshooting and Closing the Project
The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the
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Troubleshooting Windows Vista Deployments
...ndows Vista provides diagnostics and tools to help reduce troubleshooting support costs and user interruptions. Windows Vista can detect and automatically correct most operating system and related hardware problems using these tools. If Vista cannot automatically correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates
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Configuring and Troubleshooting Windows Vista Security
Microsoft Windows Vista provides enhanced security features to help protect computers from malicious attacks, spyware, and other unwanted software that can be installed on your system when it is connected to the Internet. Vista also ensures that computers are kept up to date by automatically installing the latest security patches and updates. This course discusses how to secure Internet Explorer,
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Configuring and Troubleshooting User Access on Windows Vista
Microsoft Windows Vista offers enhanced authentication mechanisms to allow legitimate users to log on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is logged onto the computer, Vista authorization allows the user specific permissions to access resources on that specific computer or on the network. Vista also
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Managing and Troubleshooting Windows Vista Systems
...anced tools can be used to simplify system management and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting local group policies. Group Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and are automatically applied to prevent problems
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Troubleshooting Windows Vista Performance and Reliability
Microsoft Windows Vista includes the Windows Reliability and Performance Monitor, a tool that provides multiple data monitoring and collection utilities for evaluating a system's performance and reliability. It can also be used to monitor the performance and reliability of remote systems. The information that is gathered in Reliability and Performance Monitor can assist in troubleshooting
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Configuring and Troubleshooting Windows Vista Networking
Microsoft Windows Vista provides the Network and Sharing Center to configure and diagnose networking connectivity. This feature also allows you to configure access to the network through wireless connections, and remote access using VPNs and Remote Desktop. Windows Vista can also use group policies to configure network security to encrypt traffic over the network when network services are being
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Deploying and Troubleshooting Exchange 2000 Server
To describe how to use deployment techniques and how to troubleshoot problems with Exchange 2000 Server
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Monitoring and Security in Exchange Server 2007
To ensure that the Exchange Server 2007 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance of the Exchange environment as well as assist in troubleshooting. It is also very important to ensure that the Exchange servers and the e-mail messages themselves
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Managing and Troubleshooting Desktop Storage and Settings
To explain how to manage and troubleshoot desktop storage and settings
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Managing and Troubleshooting Devices Drivers Local Security and User Logon
To explain how to manage and troubleshoot devices, drivers, local security, and user logon
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Managing and Troubleshooting Network Protocols and Operating System Performance
To explain how to manage and troubleshoot network protocols and operating system performance
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Project Server 2003 Testing and Troubleshooting
To recognize how to test and troubleshoot Project Server 2003
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Troubleshooting and Disaster Recovery of SharePoint 2003
To describe troubleshooting and the implementation of a disaster recovery strategy for SharePoint Portal Server 2003
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Linux Troubleshooting
To describe how to troubleshoot local system and networking issues in Linux
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Cluster Maintenance and Troubleshooting in Microsoft Windows 2000
To explain how to perform maintenance on the cluster, troubleshoot cluster resources, and implement disaster recovery methods
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Directory Technologies Part 2 NDS eDirectory

...irectory. It also covers common eDirectory management and troubleshooting tasks. It also discusses the relationship between NDS eDirectory and the Full Service Directory model. Learn To Understand the concept of NDS eDirectory 8.5. Understand how to install NDS eDirectory 8.5 on NetWare 5.0, Windows 2000, and Linux operating systems. Identify the tasks involved in
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NDS 8 0 Advanced Tools Diagnostics Part 1

...ent and it introduces learners to the features of NDS and troubleshooting tactics. Learn To Identify the features of NDS 8 and upgrade to NDS 8. Identify the frequency of performing NDS health checks and the prerequisite steps to perform the NDS health checks. Perform the basic NDS health checks. Perform complete NDS health checks, automate the process of
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NDS 8 0 Advanced Tools Diagnostics Curriculum

...ent and it introduces learners to the features of NDS and troubleshooting tactics. It teaches server background processes, as well as how to perform partition and replica operations within the Novell NDS environment. It covers how to remove a server, how to amend the properties of a server, how to verify process completion and synchronize replicas, and how to resolve common NDS issues. This
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Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention

...ng activities, implementing the Oracle shared server, and troubleshooting. Learn To: o Match the component of database storage with its definition. o Avoid dynamic allocation of extents by using the ALTER TABLE command. o Avoid the dynamic allocation disadvantages by creating a locally managed tablespace. o Sequence the steps in the sort process. o Set the SORT_AREA_SIZE parameter
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Oracle9i Database Admin Recover Databases

...e recovery manager catalog along with failure points, and troubleshooting recovery problems. Learn To Identify the files to be restored for a database in the NOARCHIVELOG mode. Store the archived logs in a new location using the ALTER SYSTEM command. Perform a offline database recovery. Recover a database that failed due to the loss of a data file without
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BizTalk Server 2000 Part 4 Components Solutions Troubleshooting

Course Overview This is the fourth course in a five part series that presents the knowledge and skills necessary to create application integration components (AICs) for use with BizTalk Messaging Services. It also covers the deployment and management of an automated business process between trading partners using BizTalk Server 2000. In this respect, it presents a type of practical application
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BizTalk Server 2000 Curriculum

... BizTalk Server 2000: Part 4 - Components, Solutions, and Troubleshooting Course 74314 Microsoft BizTalk Server 2000: Part 5 - Security and Optimization Learn To See individual course descriptions for specific course objectives and scope. Audience The audience for this curriculum includes System Administrators, Database Administrators, Application Developers, System Analysts, and
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ISA Server 2000 Part 2 Enterprise Deployment Considerations

...cal and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security, configuring packet filtering and IP routing, and configuring application filters and server publishing. The course also covers VPN network configurations and H.323 Gatekeeper. The student will learn to
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ISA Server 2000 Part 2 Enterprise Deployment Considerations

...cal and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security, configuring packet filtering and IP routing, and configuring application filters and server publishing. The course also covers VPN network configurations and H.323 Gatekeeper. The student will learn to
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ISA Server 2000 Part 1 Setup Access Policies

...cal and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to create access policies, enabling secure Internet access, configuring caching, and configuring cache policy
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ISA Server 2000 Part 1 Setup Access Policies

...cal and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to create access policies, enabling secure Internet access, configuring caching, and configuring cache policy
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ISA Server 2000 Curriculum

...rriculum presents instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The curriculum will focus on ISA features, installing ISA, and installing and configuring ISA server clients. Additionally, this curriculum will cover how to create access policies, enabling secure Internet access, configuring caching, and
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ISA Server 2000 Curriculum

...rriculum presents instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The curriculum will focus on ISA features, installing ISA, and installing and configuring ISA server clients. Additionally, this curriculum will cover how to create access policies, enabling secure Internet access, configuring caching, and
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SQL Server 2000 Database Admin Part 5 Maint SQL Server 2000

...ive part series that deals with managing, monitoring, and troubleshooting SQL Server 2000. Learn To Identify guidelines for configuring SQL Server Agent. Identify guidelines for using SQLAgentMail and SQL Mail. Configure a Microsoft Outlook Exchange profile for your administrative account. Identify the goals of SQL Server 2000 monitoring. Identify guidelines for performance tuning.
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Exchange 2000 Infrastructure Design--Part 4

...ive and curative Exchange 2000 maintenance and performing troubleshooting tasks. L earn To: Identify the guidelines for deploying single routing groups. Identify the guidelines for deploying multiple routing groups. Create a new routing group. Identify the features of Message Application Programming Interface (MAPI). Identify the features of Post Office Protocol v. 3 (POP3)
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Exchange 2000 Infrastructure Design--Part 2

...iguration for Exchange 2000 Server. Identify methods of troubleshooting DNS name resolution problems. Identify the features of collaboration components. Identify the key features of Chat Service. Identify the key features of the Instant Messaging service. Identify the guidelines for determining when to use public folders. Identify the key features of multiple public folder trees
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Exchange 2000 Server--Part 5 Growth

Course Overview This course presents the key subject areas that must be covered within this course, and is not intended to be an exhaustive list of required content. It covers areas such as Monitoring and Managing Exchange 2000 Services, and Indexing and Search Capabilities. L earn To: Verify server and connector status. Identify the features of server monitors. Identify the
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Exchange 2000 Server--Part 4 Connectivity

...vity. Activities covered include monitoring, managing and troubleshooting messaging connectivity, managing messaging queues, and monitoring link status. The course also covers configuring and monitoring client connectivity and diagnosing and resolving client connectivity problems. L earn To: Identify the features of routing groups. Identify the conditions under which multiple
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Exchange 2000 Server--Part 2 Configuring

...toring client connectivity. The course will also focus on troubleshooting client connectivity problems. L earn To: Identify the features of the Information Store (IS). Identify the features of multiple databases and storage groups. Identify the features of data recovery and transaction logging. Identify the browsers that are supported by Microsoft Outlook Web Access. Identify
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Cisco Internetwork Troubleshooting Part 2

...Troubleshooting. The courses are designed to prepare learners for the CCNP CIT exam 642-831. This course will cover commands and guidelines for problem isolation and resolution at the network, transport, and application layers of the OSI model.
Learn To:
Identify symptoms of problems occurring at the network layer.
Identify functions of network layer commands.
Identify functions
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Cisco Internetwork Troubleshooting Part 1

...Troubleshooting. The courses are designed to prepare learners for the CCNP CIT exam 642-831. This course will cover baseline configuration and documentation of networks and end-systems, support resources for troubleshooting, and troubleshooting approaches. It covers commands and guidelines required for problem isolation and resolution at the physical and data link layers of the OSI model.
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Cisco Internetwork Troubleshooting Curriculum

The Cisco Internetwork Troubleshooting Curriculum includes the following courses:
Cisco Internetwork Troubleshooting: Part 1
Cisco Internetwork Troubleshooting: Part 2
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt

...l Services Client menu. Unit 4: Network Connectivity: Troubleshooting Duration: 2 Hour(s) Match the event log in Event Viewer with the corresponding event status that the event log contains. Log specific data about network traffic by using Network Monitor. Identify the steps to troubleshoot a specified networking problem by using the ipconfig command-line utility. Identify the
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Windows 2000 Installation Config Admin --Part 3 Resource Optimization

...indows 2000 Server with a specific situation. Unit 2: Troubleshooting Windows 2000 Duration: 3 - 4 Hour(s) Manage programs on a Windows 2000 computer by using Task Manager. Identify the tab in DirectX Diagnostic that is used to perform a specific task. Identify the corrective action to be taken for a problem related to microprocessor utilization on Windows 2000. Identify all
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Windows 2000 Installation Config Admin --Part 3 Resource Optimization

...indows 2000 Server with a specific situation. Unit 2: Troubleshooting Windows 2000 Duration: 3 - 4 Hour(s) Manage programs on a Windows 2000 computer by using Task Manager. Identify the tab in DirectX Diagnostic that is used to perform a specific task. Identify the corrective action to be taken for a problem related to microprocessor utilization on Windows 2000. Identify all
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Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config

...lated to driver signing errors with the steps involved in troubleshooting the error. Create a hardware profile by using Control Panel. Modify a hardware profile by using Device Manager. Delete a hardware profile by using Control Panel. Set values for environment variables by using the System Properties dialog box: Add Modify Delete Configure a paging file by using the System Properties
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Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config

...lated to driver signing errors with the steps involved in troubleshooting the error. Create a hardware profile by using Control Panel. Modify a hardware profile by using Device Manager. Delete a hardware profile by using Control Panel. Set values for environment variables by using the System Properties dialog box: Add Modify Delete Configure a paging file by using the System Properties
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Interconnecting Cisco Networking Devices Part 3

...verifying Frame Relay operations.
Identify commands for troubleshooting Frame Relay.
Identify Frame Relay reachability issues and solutions.
Unit 3: ISDN and DDR (3 hours)
Identify features of ISDN.
Identify key aspects of ISDN call processing.
Identify features of ISDN functions and reference points.
Match ISDN switch types with the regions in which they are used.
Identify
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Interconnecting Cisco Networking Devices Part 2

...uting Information Protocol (RIP).
Identify commands for troubleshooting Routing Information Protocol (RIP) configuration.
Identify features of Enhanced Interior Gateway Routing Protocol (EIGRP).
Identify commands for configuring Enhanced Interior Gateway Routing Protocol (EIGRP).
Identify commands for troubleshooting Enhanced Interior Gateway Routing Protocol (EIGRP) configuration.
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OCDBA8i Curriculum

...tegies & Backups(ID#7486) Oracle 8i Backup and Recovery: Troubleshooting & Recovery(ID#7487) Oracle 8i Database Admin.: Manage an Instance(ID#7476) Oracle 8i Database Admin.: Create Databases(ID#7477) Oracle 8i Database Admin.: Manage Storage Structures(ID#7478) Oracle 8i Database Admin.: Manage Data Storage(ID#7479) Oracle 8i Database Admin.: Manage Security(ID#7480) Oracle 8i Network
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Oracle8i Network Administration Net8 Additional Config Troubleshooting

...y the checks and configurations that can be performed for troubleshooting network problems. Match options for the Trace Assistant utility with appropriate information from the log and trace files. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network Administrators, and Technical Support Professionals. Participants should have
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Oracle8i Network Administration Curriculum

The Oracle 8i Network Administration Curriculum includes the following courses: Oracle 8i Network Administration: Net8 Architecture & Strategy Oracle 8i Network Administration: Net8 Additional Config. & Troubleshooting To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle8i Backup and Recovery Troubleshooting Recovery

...puter-based training course Oracle8i Backup and Recovery: Troubleshooting and Recovery is the second course in a two part series that introduces participants to the critical task of planning and implementing database recovery strategies. This course will identify ways of handling different types of failures, diagnosing errors and detecting corruption. Additionally, users will be introduced to
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Oracle8i Backup and Recovery Curriculum

The Oracle 8i Backup and Recovery Curriculum includes the following courses: Oracle 8i Backup and Recovery: Strategies & Backups Oracle 8i Backup and Recovery: Troubleshooting & Recovery To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle8i Performance Tuning Architecture Strategy

... system using OEM. Collect statistics using the dynamic troubleshooting and performance views. Diagnose statistics using the UTBSTAT/UTLESTAT output report. Identify appropriate OEM tuning tools. Use the available data access methods to tune the logical design of the database. List the primary steps for operating system tuning. Identify similarities between operating system and
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Windows NT 4 0 Cluster Server Wolfpack - Part 2

...sponsible for installing, configuring, customizing and/or troubleshooting Cluster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Internetworking TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438) and the first course in the series.
T otal Learning Time
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Windows NT 4 0 Cluster Server Wolfpack - Part 1

...sponsible for installing, configuring, customizing and/or troubleshooting Cluster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413) and Internetworking TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438).
T otal Learning Time
6 - 8 Hour(s)
Course
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CompTIA Server 2005 Curriculum

The CompTIA Server+ 2005 Curriculum includes the following courses:
CompTIA Server+ 2005: Server Fundamentals
CompTIA Server+ 2005: Storage Arrays & Installation Planning
CompTIA Server+ 2005: Hardware & Operating System Installation
CompTIA Server+ 2005: Upgrading Processors & Storage Devices
CompTIA Server+ 2005: Monitoring Server Performance
CompTIA Server+ 2005: Server Maintenance &
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Windows NT Server 4 0 Troubleshooting in the Enterprise

...enterprise environment.
L earn To:
Identify the troubleshooting methodology, functions of the Kernel Mode networking components and Distributed networking Components.
Identify the registry structure, subtrees and configuration information about a local machine.
Identify the functions of the processes in every boot phase and troubleshoot through system files.
Match the stop
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Wndows NT Server 4 0 Enterprise Curriculum

...s scenarios in a Windows NT 4.0 environment; identify the troubleshooting methodology, functions of the Kernel Mode networking components and Distributed Networking Components; identify the registry structure and subtrees and configuration information about the local machine; identify the functions of the processes in every boot phase and troubleshoot through system files; troubleshoot RAS
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Windows NT Server 4 0 Routing RAS - Part 4

... routing configurations.
Use the various utilities for troubleshooting RRAS.
C ontent Emphasis
Skills-Based
A udience
This course is intended for system administrators already familiar with routing protocols and routing services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course
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Windows NT 4 0 Cluster Server Wolfpack - Part 2

...sponsible for installing, configuring, customizing and/or troubleshooting Cluster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Internetworking TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438) and the first course in the series.
T otal Learning Time
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Windows NT 4 0 Cluster Server Wolfpack - Part 1

...sponsible for installing, configuring, customizing and/or troubleshooting Cluster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413) and Internetworking TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
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Windows NT 4 0 Core Technologies Support - Part 4

Course Overview This is the fourth course in the Supporting Windows NT Server 4.0 curriculum. This series covers all the objectives of Microsoft’s Certified Systems Engineer exam for Microsoft Windows NT Server 4.0 Core Technologies. The course materials have been developed with support from Microsoft and have been reviewed and approved by Microsoft for adherence to their certification
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Windows NT 4 0 Administration Fundamentals - Part 2

...resources, printers, servers, backups, configurations and troubleshooting. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Administration of Network Printers Duration: 2 - 3 Hour(s) Sequence the events in the Windows NT
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Windows NT 4 0 Administration Fundamentals - Part 2

...resources, printers, servers, backups, configurations and troubleshooting. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006) and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Creating and Administration of Network Printers Duration: 2 - 3 Hour(s) Sequence the events in the Windows NT
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Windows NT 4 0 Administration Fundamentals - Part 1

...resources, printers, servers, backups, configurations and troubleshooting. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Introduction to Microsoft Windows NT 4.0
Duration: 2 - 3 Hour(s)
Identify the features of Windows NT Server Directory Services
Log on to a domain.
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Windows NT 4 0 Administration Fundamentals - Part 1

...resources, printers, servers, backups, configurations and troubleshooting. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to Microsoft Windows NT 4.0 Duration: 2 - 3 Hour(s) Identify the features of Windows NT Server Directory Services Log on to a domain.
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Oracle8 Performance Tuning Strategies and Techniques

...system using OEM.
Collect statistics using the dynamic troubleshooting and performance views.
Diagnose statistics using the UTBSTAT/UTLESTAT output report.
Identify appropriate Oracle Enterprise Manager (OEM) tuning tools.
Use the available data access methods to tune the logical design of the database.
List the primary steps for operating system tuning.
Identify similarities
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Oracle8 Network Administration Net8 Configuration and Troubleshooting

...y the checks and configurations that can be performed for troubleshooting network problems. Match options for the Trace Assistant utility with appropriate information from the log and trace files. C ontent Emphasis Skills-Based A udience Network administrators, database administrators, technical support analysts, system administrators, application developers, and MIS managers.
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Oracle8 Network Administration Curriculum

The Oracle8 Network Administration Curriculum consists of the following courses:
Oracle8 Network Administration: Net8 Architecture and Configuration
Oracle8 Network Administration: Net8 Configuration and Troubleshooting
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle8 Backup and Recovery - Troubleshooting and Recovery

... 6 - 8 Hour(s)
Course Contents
Unit 1: Failures and Troubleshooting
Duration: 1 - 2 Hour(s)
Identify the ways of resolving statement failure.
Identify the causes of statement failure.
Identify the ways of resolving user process failures.
Identify the causes of user process failures.
Identify the ways of resolving user error failures.
Identify the causes of user errors
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Oracle8 Backup and Recovery Curriculum

The Oracle8 Backup and Recovery Curriculum consists of the following courses:
Oracle8 Backup and Recovery - Strategies and Backups
Oracle8 Backup and Recovery - Troubleshooting and Recovery
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Oracle8 Backup and Recovery - Strategies and Backups

Course Overview
This is the first course in a two-part series that will introduce participants to the critical task of planning and implementing database backup strategies. In this course, users will be introduced to backup concepts and the Oracle architecture. They will learn how to change the archive mode of a database and configure a database for archive processing. Additionally, users will
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Oracle8 Database Administration - Manage Data

...le by using Oracle Data Manager.
Identify the methods of troubleshooting the problems that may occur during a SQL*Loader data load.
Identify the uses of the export and import utilities.
Identify the objects that can be exported using different export modes.
Identify the features of the export paths.
Match the command line parameters for the export utility with their purposes.
Match the
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Oracle8 Certified Database Administrator Curriculum

...egies and Backups (ID#441) Oracle8 Backup and Recovery - Troubleshooting and Recovery (ID#446) Oracle8 Performance Tuning: Architecture & Strategy (ID#456) Oracle8 Performance Tuning: Managing Memory and Disk I/O (ID#460) Oracle8 Performance Tuning: Optimizing Sorts and Minimizing Contention (ID#465) Oracle8 Network Administration: Net8 Architecture and Strategy (ID#449) Oracle8 Network
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NetWare and Windows NT Integration - Part 3

...ituation in which it is used.
Match the help sources for troubleshooting Novell Client for Windows NT with the situations in which they should be accessed.
Match the given scenario with the method you will use to troubleshoot it.
Unit 3: Managing Users with Z.E.N. Works
Duration: 2 Hour(s)
Identify the benefits of using the Z.E.N. works tool.
Identify the features of a user policy
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NetWare 5 Advanced Administration - Part 5

...ll cover maintaining Novell Directory Services (NDS), NDS troubleshooting and repair, setting up remote access services, and other Novell services.
L earn To:
Maintain a consistent and stable Novell Directory Services (NDS) database.
Troubleshoot and repair a NDS database.
Set up remote access services provided by NetWare 5.
Identify the Novell networking services offered
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NetWare 5 Advanced Administration - Part 5

...ll cover maintaining Novell Directory Services (NDS), NDS troubleshooting and repair, setting up remote access services, and other Novell services.
L earn To:
Maintain a consistent and stable Novell Directory Services (NDS) database.
Troubleshoot and repair a NDS database.
Set up remote access services provided by NetWare 5.
Identify the Novell networking services offered in
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Exchange Server 5 5 Design Implementation - Part 5

...d IMAP4 authentication methods, configuration options and troubleshooting methods.
Configure and verify POP3 and IMAP4 client functionality.
Identify the LDAP features, functionality and operation.
Identify the property pages used to configure LDAP and configure an Outlook Express client to access Exchange Server Directory Service using LDAP.
Identify the features of Outlook Web
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CompTIA Server 2005 Troubleshooting Disaster Recovery

...troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and restoration.
Learn To:
Identify the
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Oracle 11i10 System Admin Workflow Applications Manager

This course covers the mandatory and optional tasks that are performed to set up Oracle Workflow. It also introduces the learners to Oracle Applications Manager (OAM) and its benefits. In addition, it explores options to monitor system performance, critical activities, and business flows of an organization. Finally, it covers features that help in diagnosing and resolving system issues.
Learn
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Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure

...ive Directory. Managing Active Directory performance and troubleshooting Active Directory replication is also covered. L earn To: Identify the features of the Physical Topology. Identify the features of Sites and Replication Traffic. Identify the features of Maintenance Recovery. C ontent Emphasis Skills-Based A udience This course is intended for experienced
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Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin

...tware by using Group Policy. Identify the guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for application file name extensions. Identify the guidelines for upgrading deployed software. Identify the procedures for deploying software packages. Remove
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Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation

...users in RIS. Identify the ways in which maintenance and troubleshooting tools are configured in RIS. Identify the guidelines for activating RIS client support. Identify the guidelines for optimizing RIS server. Identify the options for securing and restricting RIS. Identify the options for implementing computer account naming and management. Identify solutions to problems that commonly
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Windows NT Server 4 0 Routing RAS - Part 4

... routing configurations.
Use the various utilities for troubleshooting RRAS.
C ontent Emphasis
Skills-Based
A udience
This course is intended for system administrators already familiar with routing protocols and routing services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course
more...
Building Cisco Remote Access Networks Part 1

...k administrators who are responsible for implementing and troubleshooting WAN and remote access solutions. They desire the knowledge and skills necessary to describe, configure, operate, and troubleshoot these solutions. The curriculum is designed also for network administrators intending to take the exam Building Cisco Remote Access Networks (BCRAN 642-821).
Deployment:
Self-Study
more...
Building Cisco Remote Access Networks - Part 2

...erview of cable and DSL technology, the configuration and troubleshooting of DSL, Virtual Private Networks, and the creation of IKE and IPSec security policies.
Learn To:
Identify features of broadband technology.
Identify features of Network Address Translation (NAT).
Identify commands for translating an address.
Identify features of cable technology.
Identify features of
more...
Building Cisco Remote Access Networks - Part 3

...k administrators who are responsible for implementing and troubleshooting WAN and remote access solutions. They desire the knowledge and skills necessary to describe, configure, operate, and troubleshoot these solutions. The curriculum is designed also for network administrators intending to take the exam Building Cisco Remote Access Networks (BCRAN 642-821).
Deployment:
Self-Study
more...
Building Cisco Remote Access Networks Part 4

...k administrators who are responsible for implementing and troubleshooting WAN and remote access solutions. They desire the knowledge and skills necessary to describe, configure, operate, and troubleshoot these solutions. The curriculum is designed also for network administrators intending to take the exam Building Cisco Remote Access Networks (BCRAN 642-821).
Deployment:
Self-Study
more...
TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4

Course Overview
This is the final course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0.
L earn To:
Install the DNS Server.
Configure and manage the DNS Server.
more...
SQL Server 7 0 System Administration - Part 5

...esponsible for installing, configuring, administering and troubleshooting Microsoft SQL Server 7.0. Participants should have completed the first four courses in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Replication Basics
Duration: 2 - 3 Hour(s)
Identify the benefits of distributed data.
Identify important considerations in data distribution.
more...
SQL Server 7 0 System Administration - Part 1

...esponsible for installing, configuring, administering and troubleshooting Microsoft SQL Server 7.0. Participants should have completed course series 71410 - 71413, Supporting Windows NT 4.0 Server Core Technologies or have equivalent knowledge.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: SQL Server Introduction
Duration: 2 - 3 Hour(s)
Identify the main
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SQL Server 7 0 System Administration - Part 2

...esponsible for installing, configuring, administering and troubleshooting Microsoft SQL Server 7.0. Participants should have completed the first course in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Managing Security
Duration: 2 - 3 Hour(s)
Identify the elements of Windows NT Authentication.
Identify the benefits of SQL Server Authentication.
more...
SQL Server 7 0 System Administration - Part 3

...esponsible for installing, configuring, administering and troubleshooting Microsoft SQL Server 7.0. Participants should have completed the first two courses in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Backup Concepts
Duration: 2 - 3 Hour(s)
Match the backup type with its features.
Identify the fixed roles with permission to perform backups.
more...
SQL Server 7 0 System Administration - Part 4

...esponsible for installing, configuring, administering and troubleshooting Microsoft SQL Server 7.0. Participants should have completed the first three courses in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Automating Administrative Tasks
Duration: 2 - 3 Hour(s)
Select the reasons for automating SQL Server maintenance tasks.
Identify SQL Server
more...
Complete A 2003 Curriculum

...r operating systems, and on procedures for diagnosing and troubleshooting common operating system problems. Finally, the curriculum presents students with both theoretical and practical instruction on basic network concepts and terminology, including the networking capabilities of Windows and network protocol configuration. This curriculum consists of seven Skill Builder courses: CompTIA
more...
NetWare Service and Support Upgrade - Part 1

...ify service and support tasks.
Identify the steps of a troubleshooting model.
Identify the guidelines for preventing Electrostatic Discharge (ESD).
Identify the LAN information to be logged when documenting a network.
Identify the requirements for accessing Novell Internet services.
Access information stored in the Micro House Technical Library (MHTL).
Troubleshoot a network
more...
NetWare Service and Support Upgrade - Part 2

...work. This course will cover installing, configuring, and troubleshooting various types of networks and network storage devices.
L earn To:
Install, configure and troubleshoot various types of networks.
Install and troubleshoot network storage devices.
C ontent Emphasis
Skills-Based
A udience
Students should be CNE candidates or technical support personnel
more...
NetWare Service and Support Upgrade - Part 3

...th a network. This course covers NetWare installation and troubleshooting a Novell Client.
L earn To:
Identify the six levels of the Redundant Array of Independent Disks (RAID).
Mirror disk partitions for maintaining NetWare security.
Install a NetWare 5 server.
Identify the architecture of Novell Client for two Windows platforms, Windows 95 and Windows NT Workstation.
Use
more...
NetWare Service and Support Upgrade - Part 4

...ers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing.
L earn To:
Set up NetWare Distributed Print Service (NDPS).
Identify the techniques and tips to troubleshoot NDPS printing problems.
Identify the techniques and tips to troubleshoot queue-based printing problems at the workstation, print queue, print server, remote printer workstation
more...
NetWare Service and Support Upgrade - Part 5

...ncounter while working with a network. This course covers troubleshooting servers and networks, and disaster recovery.
L earn To:
Troubleshoot server-related abends, lockups and performance problems.
Diagnose and troubleshoot common network problems.
Create a disaster recovery plan.
Use NetWare and third-party utilities for disaster recovery.
C ontent Emphasis
more...
CompTIA Server 2005 Server Maintenance Security

...nformation about securing the server room environment and troubleshooting. This course is divided into three units: Physical Housekeeping, Security, and Problem Determination and Troubleshooting. The Physical Housekeeping unit covers basics of maintaining server rooms. The Security unit covers securing the environment and recognizing environmental issues. The last unit covers the basic aspects
more...
Building Cisco Multilayer Switched Networks Part 1

...s and technicians who are responsible for implementing or troubleshooting a multilayer switched network (MSN) in an enterprise environment. CCNP and CCDP candidates CCIE routing/switching candidates.
Deployment:
Self-Study
Accreditation:
CEU credits: 0.80 CEUs
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: Enterprise Composite
more...
Building Cisco Multilayer Switched Networks Part 2

...s and technicians who are responsible for implementing or troubleshooting a multilayer switched network (MSN) in an enterprise environment. CCNP and CCDP candidates CCIE routing/switching candidates.
Deployment:
Self-Study
Accreditation:
CEU credits: 0.80 CEUs
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: STP (2 hours)
more...
Building Cisco Multilayer Switched Networks Part 3

...s and technicians who are responsible for implementing or troubleshooting a multilayer switched network (MSN) in an enterprise environment. CCNP and CCDP candidates CCIE routing/switching candidates.
Deployment:
Self-Study
Accreditation:
CEU credits: 0.80 CEUs
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: Multilayer Switched
more...
Building Cisco Multilayer Switched Networks Part 4

...s and technicians who are responsible for implementing or troubleshooting a multilayer switched network (MSN) in an enterprise environment. CCNP and CCDP candidates CCIE routing/switching candidates.
Deployment:
Self-Study
Accreditation:
CEU credits: 0.80 CEUs
Language Options:
US English
Total Learning Time:
8 hours
Objectives:
Unit 1: Network Optimization
more...
Building Scalable Cisco Internetworks Part 4

...efault routes to control path selections. Configuring and troubleshooting BGP can be complex. This course outlines the various options involved in properly configuring BGP for scalable internetworking. The different means of controlling routing update information is also covered in this course. Methods of controlling information between these routing protocols include using filters, changing
more...
Windows 2000 Dir Services Infrastructure--Part 3 Physical Structure

...tive Directory. Managing Active Directory performance and troubleshooting Active Directory replication is also covered. L earn To: Identify the features of the Physical Topology. Identify the features of Sites and Replication Traffic. Identify the features of Maintenance Recovery. C ontent Emphasis Skills-Based A udience This course is intended for experienced
more...
Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin

...tware by using Group Policy. Identify the guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for application file name extensions. Identify the guidelines for upgrading deployed software. Identify the procedures for deploying software packages. Remove
more...
Windows 2000 Dir Services Infrastructure--Part 5 Remote Installation

...users in RIS. Identify the ways in which maintenance and troubleshooting tools are configured in RIS. Identify the guidelines for activating RIS client support. Identify the guidelines for optimizing RIS server. Identify the options for securing and restricting RIS. Identify the options for implementing computer account naming and management. Identify solutions to problems that commonly
more...
MS Win XP Install Admin Part 1 Install Config

...back in Windows XP Professional. o Identify features of troubleshooting devices installed on a computer running Windows XP Professional by using Device Manager. o Identify features of troubleshooting devices installed on a computer running Windows XP Professional by using Device Manager. o Identify guidelines for the safe removal of devices from a computer running Windows XP Professional.
more...
MS Win XP Install Admin Part 2 Networks Desktops

... Learning Time 6 to 8 hours 72511 Objectives Unit 1: Troubleshooting the Boot Process 2 - 3 hours o Sequence the stages in the Windows XP Professional boot process. o Sequence the stages in the Windows XP Professional boot process. o Identify features of control sets in Windows XP Professional. o Identify features of control sets in Windows XP Professional. o Identify guidelines
more...
MS Win XP Install Admin Part 2 Networks Desktops

... Learning Time 6 to 8 hours 72511 Objectives Unit 1: Troubleshooting the Boot Process 2 - 3 hours o Sequence the stages in the Windows XP Professional boot process. o Sequence the stages in the Windows XP Professional boot process. o Identify features of control sets in Windows XP Professional. o Identify features of control sets in Windows XP Professional. o Identify guidelines
more...
MS Win XP Install Admin Part 3 TCP IP NOS Environments

... Transmission Control Protocol/Internet Protocol (TCP/IP) troubleshooting utilities. o Identify functions of common Windows XP Professional Transmission Control Protocol/Internet Protocol (TCP/IP) troubleshooting utilities. o Match ipconfig commands for viewing Transmission Control Protocol/Internet Protocol (TCP/IP) information with their functions. o Match ipconfig commands for viewing
more...
MS Win XP Install Admin Part 4 Remote Mobile Computing

...iguring fax support in Windows XP Professional. o Match troubleshooting solutions with common problems arising when managing fax support in Windows XP Professional. o Match troubleshooting solutions with common problems arising when managing fax support in Windows XP Professional. o Identify fax job management tasks performed in the Fax Console in Windows XP Professional. o Identify fax
more...
MS Win XP Install Admin Part 5 Disk File Mgt

...fessional. o Identify guidelines for administrating and troubleshooting file and folder access in Windows XP Professional. o Identify guidelines for administrating and troubleshooting file and folder access in Windows XP Professional. o Identify key features of auditing file systems and accounts in Windows XP Professional. o Identify key features of auditing file systems and accounts in
more...
Windows 2000 Network Mgt Part 1 Windows 2000 Network

...ory replication problems. It also teaches configuring and troubleshooting DHCP. Finally, this course covers troubleshooting startup problems, including Safe Mode, the Recovery Console, and parallel installations. Learn To: o Identify features of Active Directory. o Identify features of Client Support. o Identify attributes of the Active Directory Schema. o Identify features of
more...
Windows 2000 Network Mgt Part 3 Name Resolution

...name resolution for client computers, including WINS, and troubleshooting name resolution. Configuring and troubleshooting DNS, including DNS zones, dynamic updates, and DNS server maintenance are also covered. Learn To: o Identify characteristics of a Network Basic Input/Output System (NetBIOS) name. o Identify features of NetBIOS name resolution methods. o Identify features of a host
more...
Windows 2000 Network Mgt Part 4 Access Admin

...istrative Control. Topics covered include configuring and troubleshooting remote access and virtual private network (VPN) connections. configuring terminal services and implementing Network Address Translation (NAT) and Internet Connection Sharing are also covered. Finally, the course teaches User and Group objects in Active Directory, object permissions, and customizing an MMC Console. Learn
more...
Windows 2000 Network Mgt Part 5 Group Policy

...truction about software deployment by using Group Policy, troubleshooting Group Policy problems, server monitoring methods, detecting security breaches, and auditing are also covered. Finally, the course will cover Windows 2000 updates, service packs, hot fixes, and security hot fixes. Learn To: o Identify attributes of Group Policy. o Identify types of Group Policy settings. o Identify
more...
A 2003 Part 2 Install Troubleshooting

...inally, guidelines for problem isolation, diagnostics and troubleshooting are taught. Learn To To identify the components required for Plug and Play (PnP) technology to work. To sequence the steps to install an expansion board in a Micro Channel Architecture (MCA) system. To identify the features of the
more...
CompTIA Server 2005 Upgrading Processors Storage Devices

... that ensure a successful upgrade of CPUs.
Identify the troubleshooting techniques for processor-related problems.
Identify the different versions of Integrated Drive Electronics/Advanced Technology Attachment (IDE/ATA) hard disk drives.
Identify the key aspects of configuring Integrated Drive Electronics/Advanced Technology Attachment (IDE/ATA) hard disk drives.
Identify the key
more...
CompTIA Linux 2004 Installation

...troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. When all five courses are taken in the Linux+ series (16260, 16261, 16262, 16263, & 16264), this is
more...
Windows 2000 Implementing Security Part 5

...reless networks is covered. Participants also learn about troubleshooting and responding to security incidents. Learn To: To identify advantages of computer certificate auto-deployment. To identify features of centralization IPSec policy. To match methods for verifying IPSec
more...
Home Networking With Windows XP

...ome network, security considerations and firewall use and troubleshooting guidelines for the most common problem areas. After the course, the learner will understand the area of home networking and be in a position to setup and maintain one. Learn To Identify benefits of home networking. Identify types of home networking technologies.
more...
Windows 2000 Implementing Security Part 5

...reless networks is covered. Participants also learn about troubleshooting and responding to security incidents. Learn To: To identify advantages of computer certificate auto-deployment. To identify features of centralization IPSec policy. To match methods for verifying IPSec
more...
Implementing Wireless LANs Curriculum

This curriculum covers the general concepts of radio signal transmission and presents information on the characteristics of wireless LAN (WLAN) client adapters and access points (APs) that need to be considered before implementing a diverse WLAN environment. It also examines the important area of access point (AP) security and provides an understanding of how to assess the customer's needs for an
more...
Implementing Wireless LANs Part 1 Concepts Technologies

...e in all phases of design, installation, maintenance, and troubleshooting of wired networks. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Basic RF Concepts (1.5 - 2 hours) Identify features of
more...
Implementing Wireless LANs Part 2 Components Configuration

...e in all phases of design, installation, maintenance, and troubleshooting of wired networks. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: WLAN Client Adapters (1.5 - 2 hours) Identify operating systems
more...
Implementing Wireless LANs Part 3 Security

...e in all phases of design, installation, maintenance, and troubleshooting of wired networks. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: WLAN WEP Security (3 - 4 hours) Identify characteristics of Wired
more...
Implementing Wireless LANs Part 4 Site Design Installation

...s guidelines for mounting access points and antennas. The troubleshooting section provides guidelines for dealing with client association and network connectivity problems. Learn To To identify network traffic patterns of different application types. To identify characteristics of end-user devices that are relevant to wireless LAN
more...
Project Teams Building a Project Team

... In this simulation, you will be leading a troubleshooting project team made up of Nancy Hurst, a Customer Service Manager, Nathan Iverson, a Marketing Analyst, and Monica Washington, a Product Development Engineer. The X42, an experimental microchip Icon recently developed for its robotics division, was prematurely approved for market release ninety days ago. Consequently,
more...
Site Server 3 0 Commerce Solutions - Part 1

... responsible for supporting, maintaining, optimizing, and troubleshooting electronic commerce sites using Site Server 3.0 Commerce Edition. This series will help students prepare for the Microsoft Certified Professional exam 70-057, Designing and Implementing Commerce Solutions with Microsoft Site Server 3.0, Commerce Edition. It is recommended that participants take NETg course series 72505 -
more...
Site Server 3 0 Commerce Solutions - Part 2

... responsible for supporting, maintaining, optimizing, and troubleshooting electronic commerce sites using Site Server 3.0 Commerce Edition. This series will help students prepare for the Microsoft Certified Professional exam 70-057, Designing and Implementing Commerce Solutions with Microsoft Site Server 3.0, Commerce Edition. It is recommended that participants take NETg course series 72505 -
more...
Windows 2000 Upgrading from Windows NT 4 0--Part 4

...igration did not adversely affect the system performance. Troubleshooting, therefore is the principal emphasis in this course. Learn To: o Identify and troubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network services, applications, and domain migration tool problems. Audience In addition to the
more...
Windows 2000 Upgrading from Windows NT 4 0--Part 4

...igration did not adversely affect the system performance. Troubleshooting, therefore is the principal emphasis in this course. Learn To: o Identify and troubleshoot problems associated with domain upgrade, user account, and domain access. o Identify and troubleshoot problems associated with network services, applications, and domain migration tool problems. Audience In addition to the
more...
CIW Server Administrator Part 1 Configuring

...e TCP/IP properties in Windows 2000. Match TCP/IP troubleshooting utilities with their features. Sequence the steps in the dynamic addressing process. Match Internet Protocol (IP) address configuration tools with their features. Configure a static IP address in Linux by using linuxconf. Identify features of the Domain Name System (DNS). Identify
more...
CIW Internetworking Professional Part 1 TCP IP Fundamentals

...ure and Internet addressing, and cover the techniques for troubleshooting TCP/IP networks. This course will also introduce students to the network environment, and the principles of VoIP and Multicast IP. Learn To Identify features of the Transmission Control Protocol/Internet Protocol (TCP/IP) that support network interoperability. Identify stages in the evolution of the
more...
CIW Internetworking Professional Part 2 IP Model

...er. The student will also learn how to use various TCP/IP troubleshooting tools. Learn To Identify features of ethernet. Locate a hardware address in Windows 2000. Identify the command used to locate a hardware address in Linux. Identify functions of network files. Identify the location of TCP/IP information in Linux and Windows 2000.
more...
A 2003 OS Technologies Part 3 Troubleshooting

...nd practical instruction on procedures for diagnosing and troubleshooting common operating system problems. Problems with the installation and startup processes, resources for troubleshooting, common problems will all be presented. This course will also cover managing the registry, system files, and memory. Learn To To match common boot failure error messages
more...
A 2003 OS Technologies Part 4 Network Fundamentals

...ternet connection. To identify troubleshooting functions of Ipconfig and Winipcfg. Audience This is an entry-level audience that want to pass the A+ Core Hardware (2003) Examination or that have a strong interest in operating system technologies. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service
more...
Network Certification Curriculum

...mplementing software changes. o Identify guidelines for troubleshooting network problems. o Select factors to be considered when identifying a network problem. Audience Prerequisites and assumed competencies: This certification is targeted towards two groups. The first group is Network Administrators with very little experience. The second group is technical professionals from a variety
more...
Network Part 1 Media Topologies

...ate level of experience in the installation, support, and troubleshooting of computer networks. A+ certification would be helpful, but not required prior to this course. This course is mapped to the CompTia Network+ certification program and prepares learners for exam N10-002. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits
more...
Network Part 2 Protocols Standards

...WAN technologies, remote access and finally covers TCP/IP troubleshooting utilities. Learn To: o Identify features of the Open Systems Interconnection (OSI) model. o Identify differences between the Transmission Control Protocol/Internet Protocol (TCP/IP) and the OSI model. o Identify features of media access control (MAC) addressing. o Identify features of Dynamic Host Configuration
more...
Network Part 3 Network Implementation

...erance and disaster recovery. Finally, it teaches network troubleshooting considerations. Learn To: o Identify capabilities of UNIX and Linux servers. o Identify capabilities of NetWare servers. o Identify capabilities of Windows 2000 and Windows NT servers. o Identify corporate standards that apply to elements of a network configuration. o Identify benefits of documenting network
more...
CompTIA Linux 2004 Management

...troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols.
Learn To:
Identify components of a Linux directory structure, features of filesystems in
more...
CompTIA Linux 2004 Security

...troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols.
Learn To:
Identify ways in which an Intrusion Detection System (IDS) works, ways to
more...
CompTIA Linux 2004 Security

...troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols.
Learn To:
Identify ways in which an Intrusion Detection System (IDS) works, ways to
more...
CompTIA Linux 2004 Hardware Documentation

...troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. When all five courses are taken in the Linux+ series (16260, 16261, 16262, 16263, & 16264), this is
more...
CCNT Local Area Networks v6 0 Part 1

...ve had prior experience in the installation, support, and troubleshooting of computer networks.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
4 - 6 hours
Objectives:
Unit 1: LAN Technologies (2 - 3 hours)
Identify features of LANs and WANs.
Identify uses of computer networks for individuals and organizations.
Sequence the stages
more...
CCNT Local Area Networks v6 0 Part 2

...ve had prior experience in the installation, support, and troubleshooting of computer networks.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
4 - 6 hours
Objectives:
Unit 1: Transmission (2 - 3 hours)
Identify features of analog signals.
Identify features of digital signals.
Identify features of baseband and broadband
more...
CCNT Local Area Networks v6 0 Part 3

...ve had prior experience in the installation, support, and troubleshooting of computer networks.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
6 - 8 hours
Objectives:
Unit 1: LANs in the Organization (3 - 4 hours)
Identify network trends.
Identify characteristics of software management.
Identify characteristics of network
more...
Windows Server 2003 Managing a Server Env Part 2

... Wizard. To identify steps for troubleshooting hardware. To identify methods of compressing files and folders. To identify effects of moving and copying compressed files. To identify features of encrypting files and folders. To identify features of IIS 6.0.
more...
Windows Server 2003 Managing a Server Env Part 2

... Wizard. To identify steps for troubleshooting hardware. To identify methods of compressing files and folders. To identify effects of moving and copying compressed files. To identify features of encrypting files and folders. To identify features of IIS 6.0.
more...
Windows Server 2003 Planning Network Infrastructure Part 1

... three areas - TCP/IP configuration, Routing planning and troubleshooting, and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify elements of the network design process. To
more...
Windows Server 2003 Planning Network Infrastructure Part 1

... three areas - TCP/IP configuration, Routing planning and troubleshooting, and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify elements of the network design process. To
more...
Windows Server 2003 Planning Network Infrastructure Part 2

...ehensive coverage is given to the areas of optimizing and troubleshooting DNS and WINS. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To sequence the stages in the DNS client name resolution process. To identify factors
more...
Windows Server 2003 Planning Network Infrastructure Part 2

...ehensive coverage is given to the areas of optimizing and troubleshooting DNS and WINS. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To sequence the stages in the DNS client name resolution process. To identify factors
more...
Windows Server 2003 Planning Network Infrastructure Part 3

...connection methods, policy, authentication, strategy, and troubleshooting -, and troubleshooting remote access. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify key features of IPSec. To identify IPSec rules
more...
Windows Server 2003 Planning Network Infrastructure Part 3

...connection methods, policy, authentication, strategy, and troubleshooting -, and troubleshooting remote access. The course contains scenario-based NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify key features of IPSec. To identify IPSec rules
more...
Implementing Managing MS Exchange Server 2003 Installing

This series provides students with the knowledge and skills needed to update and support a reliable, secure messaging infrastructure used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized organization.
Learn To:
Identify advantages of using Microsoft Exchange Server 2003.
Identify features of Microsoft Exchange
more...
Implementing Managing MS Exchange Server 2003 Maintaining

...nge Server 2003 member server.
Unit 3: Monitoring and Troubleshooting
Identify monitoring tasks that need to be performed daily.
Identify key features of the Event Viewer utility.
Identify key aspects of the Queue Viewer utility.
Identify guidelines for enabling a Microsoft Exchange Server 2003 organization to run smoothly.
Identify key aspects of the Performance console.
more...
From Serebra Learning Corporation
Win2000 Directory Server Installing Configuring Troubleshooting Active Directory
...se will help you learn about installing, configuring, and troubleshooting Active Directory. First, you will learn about the benefits and features of Active Directory, as well as the physical and logical layout. You will learn how to install Active Directory, use Active Directory administration tools, and manage single master operations. This course explains how to create site links and
more...
CompTIA Linux 2004 Security
...troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes Professionals who want to certify their technical knowledge in basic
more...
Troubleshooting and Closing the Project
The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the
more...
Managing IPSec in Windows Server 2003
To outline the decisions, considerations, and procedures for implementing an IPSec solution Systems engineers, systems administrators, systems analysts, IT consultants, and support professionals tasked with implementing and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Systems
more...
Optimizing Monitoring and Troubleshooting IIS 6 0
To identify how to optimize, monitor, and troubleshoot IIS 6.0 Administrators who intend to employ Internet Information Services 6.0; IT professionals who wish to gain knowledge of IIS 6.0
more...
Win2000 Professional Installing and Upgrading
...indows operating systems to Windows 2000 Professional and troubleshooting installation and upgrade failure problems. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT
more...
Win2000 Professional Managing Hardware Devices
...rious input-output devices and with the configuration and troubleshooting of I/O devices, such as scanners. You will be able to create free space on your hard drive, using the Disk Cleanup tool or by compressing data. File compression and the performance tools that you can use to optimize disk speed and disk performance are also the subject of this course. Finally, the course teaches you about
more...
Win2000 Professional Enhanced Support for Hardware Devices
...imize the performance of hardware devices. Guidelines for troubleshooting problems related to different hardware devices are also covered in this course. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000 The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT
more...
Win2000 Professional Administering Resources
...resources over the network. Finally, the course describes troubleshooting solutions for problems related to file-system, file or folder inaccessibility, and printing. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT
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Win2000 Professional Custom Desktop Environment
...roblems you might face, and guidelines and procedures for troubleshooting those problems. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows
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Win2000 Professional Recovering Data and Systems
...iring disks using Emergency Repair Disk (ERD), as well as troubleshooting system errors with the help of the Recovery Console. Finally, the course deals with the concepts of Safe mode and various options included in it, as well as with Stop errors and configuring the system for responding to Stop errors.Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows
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Win2000 Professional Implementing and Monitoring Security
...ow to set up restricted groups. Then you will learn about troubleshooting problems caused by security discrepancies and problems related to audit and security policies. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses
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Win2000 Server Managing File and Print Resources
...ing Encrypting File System. In addition, you will look at troubleshooting Dfs and file accessibility problems. Finally, you will become familiar with installing, managing, auditing, and troubleshooting printers. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT
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Win2000 Server Maintenance and Troubleshooting
...troubleshooting of the Microsoft Windows 2000 operating system. You will become familiar with the procedures of backing up and restoring data and with the various types of media to which you can back up data. Emergency Repair Disk (ERD) and Boot disks are also covered in this course. You will learn to maintain your system by creating and using the ERD and Boot disks and to STOP Errors;
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Win2000 Server Configuring Network Services
... to the DHCP server. Configuring WINS and DNS servers and troubleshooting problems related to those servers are also covered in this course. You will learn about the lookup zones and zone types. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants.
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Win2000 Server Setting Up Remote Access Service
...ess connection. Next, this course provides guidelines for troubleshooting remote access service failure. Finally, it introduces you to the features and functioning of Internet Authentication Service (IAS). You will become familiar with the procedure for installing and configuring IAS.Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course
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Win2000 Server Sharing Resources Over the Internet
...ternet connection sharing. You will review guidelines for troubleshooting problems with Internet connection sharing. Next, you will become familiar with the components and concepts related to virtual private networks (VPN) and with the system requirements for setting up a VPN Server and VPN clients. In addition, you will learn to create a demand-dial interface, connect to the Internet, and
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Win2000 Server Implementing Interoperability
... access files in the Windows 2000 network. Guidelines for troubleshooting problems that you might encounter while establishing connectivity between Apple and Windows 2000 networks, as well as problems related to sharing files and printers between Apple Macintosh and Windows 2000 networks are also covered in this course. Related Exam: Microsoft Exam #070-215: Implementing and Administering Mi
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Win2000 Server Automated Methods of Installation
...RIS, and you will become familiar with the guidelines for troubleshooting remote installation failures. The course also discusses the Sysprep tool; it explains the requirements and benefits of using it and teaches you to prepare the hard disk of a computer for creating a disk image using Sysprep tool. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000.
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Win2000 Network Infrastructure Administering DHCP
.... It describes the procedure for installing, managing and troubleshooting DHCP Server, configuring DHCP client services, and for integrating DHCP Server services with other networking services, such as Active Directory, DNS, and RRAS. Further in this course, you will learn how to create and manage scopes, superscopes, multicast scopes, and new reservations. The course also covers unicast and
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Win2000 Network Infrastructure Administering WINS
This course discusses the components, features, and benefits of WINS. It describes the procedure for installing the WINS server service and explains how to add and start a WINS server on a Windows 2000 network, as well as how to troubleshoot name resolution problems. Further, the course covers the strategies followed to select replication partners and describes how to configure a WINS server as a
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Win2000 Network Infrastructure Configuring Network Protocols
...mance logs and alerts to view TCP/IP related counters and troubleshooting problems encountered while using TCP/IP are also covered in this course. Finally, the course discusses Internet Protocol Security (IPSec), in particular the functions, benefits, and the procedures for adding and managing IPSec policies and rules. Related Exam: Microsoft Exam: #070-216: Implementing and Administering a
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Win2000 Network Infrastructure Configuring IP Routing Protocols
This course introduces you to the role of IP Routing Services in a Windows 2000 network and explains Windows 2000-based IP routing. You will learn how to implement static and dynamic IP routing. Next, this course explains how to configure IP routing protocols. You will learn how to set up a Routing Information Protocol (RIP)-for-IP network, how to configure RIP-for-IP network security, as well as
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Win2000 Network Infrastructure Configuring Internet Connection Sharing Network
...onfiguring network applications and services for ICS, and troubleshooting problems related to ICS. Next, the course explains the concept of Network Address Translation (NAT), a protocol available as a part of Routing and Remote Access Service (RRAS) of the Windows 2000 operating system, its functions, and the procedures for installing, configuring, and troubleshooting NAT. Finally, the course
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Win2000 Server Installing and Upgrading
...lier Windows operating systems to Windows 2000 Server and troubleshooting installation and upgrade failure problems. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become
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Win2000 Server Managing Hardware Devices Drivers
...rious input-output devices and with the configuration and troubleshooting of I/O devices, such as scanners. You will be able to create free space on your hard drive, using the Disk Cleanup tool or by compressing data. File compression and the performance tools that you can use to optimize disk speed and disk performance are also the subject of this course. Finally, the course teaches you about
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Exchange Server 2003 Core Component Management
To demonstrate how to manage public folders and connectivity Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams
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Exchange Server 2003 Computer Management
To demonstrate how to manage, monitor, and troubleshoot Exchange 2003 servers Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams
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Deploying and Troubleshooting Exchange 2000 Server
To describe how to use deployment techniques and how to troubleshoot problems with Exchange 2000 Server Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the design and
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Troubleshooting and Disaster Recovery of SharePoint 2003
To describe troubleshooting and the implementation of a disaster recovery strategy for SharePoint Portal Server 2003 Administrators who intend to deploy SharePoint Portal Server 2003 and SharePoint technologies; IT professionals who wish to gain knowledge of SharePoint products and technologies
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Project Server 2003 Testing and Troubleshooting
To recognize how to test and troubleshoot Project Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Project Server 2003; learners preparing for MCSE certification exams
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Windows Server 2003 Planning a Security Infrastructure
To outline the processes and considerations for the planning the public key infrastructure and securing network data Systems engineers, systems analysts, IT consultants, and support professionals tasked with planning and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) program
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Configuring and Troubleshooting Group Policy
To identify the tasks and strategies involved in configuring and troubleshooting group policy Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for MCSE certification exams
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WebSphere 5 0 Workload Management Scalability and Failover
To give an overview of how to implement scalability, and web server workload management and failover in a WebSphere environment Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient
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Maintenance and Performance Tuning in WebSphere 5 0
To give an overview of how to maintain and tune the WebSphere environment Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient operation of a WebSphere runtime environment, including
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Command-line Administration in WebSphere 5 0
To demonstrate how to use command-line administration and scripting to manage and configure the WebSphere environment Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient operation of a
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Troubleshooting in WebSphere 5 0
...troubleshooting in WebSphere Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient operation of a WebSphere runtime environment, including product installation, configuration, and
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Linux Networking Configuration
To describe techniques for configuring network clients and DNS services Students wishing to acquire the intermediate skills required as a Linux system administrator
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Linux Troubleshooting
To describe how to troubleshoot local system and networking issues in Linux Students wishing to acquire the intermediate skills required as a Linux system administrator
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Diagnosing and Troubleshooting
To demonstate procedures for isolating and troubleshooting computer problems Anyone wanting to become a hardware support technician
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Operating System Technologies Management and Troubleshooting
To explain the concepts and procedures required to manage a Windows operating system and locate and resolve common operating system problems Technical support personnel
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Working with Personal Computer Components
To install personal computer components, including hard drives, motherboards, power supplies, processors, adapter cards and memory, and to use techniques and tools to troubleshoot and prevent problems with computer components The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam
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Installing Configuring and Troubleshooting PC Components
To recognize how to install, configure and troubleshoot PC components The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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Security Safety and Communication
To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field
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Understanding and Maintaining Networks
To understand the principles of networking and basic diagnostic and troubleshooting techniques The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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Installing and Troubleshooting Printers and Scanners
To recognize how to install and troubleshoot printers and scanners The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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Adding Optimizing and Troubleshooting PC Components
To add, configure, optimize, and troubleshoot PC components Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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Maintaining Printers and Scanners
To identify how printers and scanners operate and how to install, configure, troubleshoot, and maintain printers and scanners The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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Adding and Fixing Printers and Scanners
To recognize how to install and troubleshoot printers and scanners Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)
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CompTIA Linux 2004 Configuration
...troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes Professionals who want to certify their technical knowledge in basic
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CompTIA Linux 2004 Documentation Hardware
...troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. When all five courses are taken in the Linux series (16260, 16261, 16262, 16263, & 16264), this is
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Operating Systems
To recognize the fundamentals of operating system technologies and the basic procedures involved in installing and upgrading operating systems. The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field
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Laptop Components Peripherals and Networks
To understand the basic concepts of, and how to troubleshoot problems with, laptops, peripherals and networks connections The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field
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Personal Computer Components
To understand the names and purposes of, and how to install, configure, remove, and troubleshoot personal computer components The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field
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Troubleshooting Wireless LAN Installations
In this module, we discuss the more common obstacles to successful implementation of a wireless LAN, and how to troubleshoot them. Wireless LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds.
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Troubleshooting a TCP IP Network
This WestNet e-Learning module covers a general approach for troubleshooting a Transmission Control Protocol/Internet Protocol (TCP/IP) network. We will also discuss the specific tools used to troubleshoot a network, including Address Resolution Protocol (ARP), Ipconfig, Nbtstat, Netstat, packet Internet groper (Ping), and Tracert.
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VoIP Network Engineering Management and Support
This module explores telecommunications and converged network design and engineering principles. We review the Erlang and Poisson traffic estimation formulas. We learn the steps necessary to plan, design, and engineer a converged network. We discover methods we can use to measure the converged network s voice quality, and how we can determine the effects the final network design has on overall
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Troubleshooting
This WestNet e-Learning module presents a general approach for troubleshooting a network, the most common software and hardware tools for network troubleshooting, and a series of real-world problems that show how an administrator can use various combinations of tools and a disciplined approach to identify and correct many common problems.
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SIP MGCP and Call Control Comparison
To recognize how to configure, monitor, and troubleshoot SIP and MGCP on a Cisco router, and determine the best call control model for a network IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432)
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CCNT Local Area Networks v6 Part 3
This course teaches Network Management and the tools and protocols associated with that. It also covers advanced network technologies including circuit switched services and packet switched services. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
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ACS for Windows Server
To configure Cisco Secure ACS for Windows Server The primary target includes network designers, network administrators, network engineers, and system engineers.
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Cisco BSCI 3 0 Tuning BGP Implementations
To enable you to recognize BGP neighbor states, attributes, best-path selection, and authentication and troubleshooting techniques. Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network
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CCNT Local Area Networks v6 Part 2
This course covers transmission techniques and media. LAN components and Internetworking components are also taught. This course also covers access connectivity devices. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
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CCNT Local Area Networks v6 Part 1
This course introduces LAN technologies and teaches LAN topologies. It also introduces LAN standards and covers the TCP/IP Protocol suite and IEEE standards. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks.
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Oracle Network Configuration in Oracle9i
To explain how to configure client/server Oracle Net Services and a Shared Server for an Oracle9i database Oracle database administrators and database operators
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Oracle 11i System Monitoring and Troubleshooting in OAM
To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM) Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite
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Oracle 11i System Monitoring and Troubleshooting in OAM
To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM) Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite
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Electrical Electronics Motors and Transformers
The course will cover: Basic principles of DC motors Types of DC motors Controlling DC motors Basic principles of AC motors Types of AC motors Controlling AC motors Basic theory of transformers Types of transformers Ratings of transformers Maintenance of motors and transformers Mechanical troubleshooting of motors and transformers Electrical troubleshooting of motors and transformers. This course
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Basic Troubleshooting
This introduction to troubleshooting covers some common problems and their solutions. It covers problems related to monitors, drives, printing, sound and video, and start up and shut down of the computer. Simple troubleshooting techniques are also discussed. A computer user who is interested in learning how to troubleshoot simple computer problems.
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Leadership and Team Development: Performance Troubleshooting


...Troubleshooting is all about identifying causes and solving performance problems at work. But to solve a problem, first you must be able to describe it. This course gives a systematic and highly effective approach to describing performance and analysing problems at work. It's called the Human Performance System, or HPS. The overall aim of the course is to ensure you can use the HPS to: -
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Linux Red Hat Advanced System Administration Part 2: Advanced Installation and Basic Configuration
The second course in the Linux Red Hat Advanced System Administration series builds up a deeper understanding of some installation and startup options. It covers some installation troubleshooting and initial configuration. It also covers how to set up users and manage software after a Red Hat Linux installation.
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A+ Certification Part 6 - Troubleshooting and Preventive Maintenance


This is the sixth course in a seven part series that presents students with both theoretical and practical instruction on procedures for installing, configuring, and upgrading Windows 9X and Windows 2000. The course will also cover system boot sequences and boot methods, along with procedures for adding and configuring device drivers, applications and software for specified devices.
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Cisco Interconnecting Network Devices Part 1: Establishing Workgroups


This course is the first in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support
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Cisco Interconnecting Network Devices Part 2: Configuring Switches


This course is the second in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support
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Cisco Interconnecting Network Devices Part 3: Configuring Routers


This course is the third in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support
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Cisco Interconnecting Network Devices Part 4: Connecting to WANs


This course is the last in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support
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Cisco Internetwork Troubleshooting - Part 1


... first course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will cover
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Cisco Internetwork Troubleshooting - Part 2


...second course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will cover
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