Online Troubleshooting eLearning Training

A Day 2 - Chapters 6-9 This course is designed to teach the computer technician the skills needed to pass the CompTIA A+ Certification tests. This second of a 4-part or day (i.e. "day" - a really full day - about 10 hours of training) course covers an in-depth look at Windows 9x, including installation, configuration, and customization; troubleshooting and benchmarking a PC; using diagnostic software; working with more...

Leadership and Team Development: Performance Troubleshooting ...Troubleshooting is all about identifying causes and solving performance problems at work. But to solve a problem, first you must be able to describe it. This course gives a systematic and highly effective approach to describing performance and analysing problems at work. It's called the Human Performance System, or HPS. The overall aim of the course is to ensure you can use the HPS to: - more...

Linux Red Hat Advanced System Administration Part 2: Advanced Installation and Basic Configuration The second course in the Linux Red Hat Advanced System Administration series builds up a deeper understanding of some installation and startup options. It covers some installation troubleshooting and initial configuration. It also covers how to set up users and manage software after a Red Hat Linux installation. more...

A+ Certification Part 6 - Troubleshooting and Preventive Maintenance This is the sixth course in a seven part series that presents students with both theoretical and practical instruction on procedures for installing, configuring, and upgrading Windows 9X and Windows 2000. The course will also cover system boot sequences and boot methods, along with procedures for adding and configuring device drivers, applications and software for specified devices. more...

Cisco Interconnecting Network Devices Part 1: Establishing Workgroups This course is the first in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support more...

Cisco Interconnecting Network Devices Part 2: Configuring Switches This course is the second in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support more...

Cisco Interconnecting Network Devices Part 3: Configuring Routers This course is the third in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support more...

Cisco Interconnecting Network Devices Part 4: Connecting to WANs This course is the last in a four-part series that is based on Cisco Systems' instructor-led training, Interconnecting Cisco Network Devices (ICND 1.0). In this series, the concepts, commands, and practice required to configure Cisco switches and routers in multiprotocol internetworks are covered. Installation, configuration, and troubleshooting information and practice that technical support more...

Cisco Internetwork Troubleshooting - Part 1 ... first course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will cover more...

Cisco Internetwork Troubleshooting - Part 2 ...second course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will cover more...

Cisco Internetwork Troubleshooting - Part 3 This is the third course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will more...

Cisco Internetwork Troubleshooting - Part 4 ...fourth course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will cover more...

Cisco Internetwork Troubleshooting - Part 5 This is the last course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will cover more...

Cisco Installing and Maintaining Routers Part 2: 2500, 3600, and 4000 Series The Installing and Maintaining Cisco Routers (2500, 3600 and 4000 series) course contains information that provides networking professionals with the knowledge and skills necessary to install, maintain, and troubleshoot Cisco routers in a network environment. more...

Cisco Installing and Maintaining Routers Part 3: 7000, 7200, and 7500 Series In Cisco 7000 Router Family System Messages and Commands section of the course, students are practice interpreting online module insertion and removal messages. Students also use commands to display system and card status or information. This section helps students develop skills in recognizing and interpreting common system messages. Students also using Cisco IOS software commands to load files more...

Cisco Installing and Maintaining Routers Part 4: 12000 GSR Series and XS5032 Modules Cisco Installing and Maintaining Routers Part 4 covers the 12000 GSR Series and SX 5032 Modules. more...

Supporting Microsoft Windows 95: Tuning and Troubleshooting This is the final course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...

Troubleshooting Microsoft Windows NT Server 4.0 in the Enterprise Environment This is the fifth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...

Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 4 This course is the final part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. more...

Networking Essentials 2nd Edition - Part 4 This is the final course in a four part series covering the foundation concepts of networking. This series imparts the knowledge and skills required for a foundation in current networking technology for local area networks, wide area networks and the Internet. more...

Microsoft Windows 2000 Directory Services Infrastructure Part 3: Physical Structure This course focuses on the physical structures involved in implementing and administering a Windows 2000 directory services infrastructure. It also covers how to backup and restore Active Directory. Managing Active Directory performance and troubleshooting Active Directory replication is also covered. more...

Win2000 Directory Server Installing Configuring Troubleshooting Active Directory ...se will help you learn about installing, configuring, and troubleshooting Active Directory. First, you will learn about the benefits and features of Active Directory, as well as the physical and logical layout. You will learn how to install Active Directory, use Active Directory administration tools, and manage single master operations. This course explains how to create site links and more...

CompTIA Linux 2004 Security ...troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes Professionals who want to certify their technical knowledge in basic more...

Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the more...

Managing IPSec in Windows Server 2003 To outline the decisions, considerations, and procedures for implementing an IPSec solution Systems engineers, systems administrators, systems analysts, IT consultants, and support professionals tasked with implementing and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Systems more...

Optimizing Monitoring and Troubleshooting IIS 6 0 To identify how to optimize, monitor, and troubleshoot IIS 6.0 Administrators who intend to employ Internet Information Services 6.0; IT professionals who wish to gain knowledge of IIS 6.0 more...

Win2000 Professional Installing and Upgrading ...indows operating systems to Windows 2000 Professional and troubleshooting installation and upgrade failure problems. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT more...

Win2000 Professional Managing Hardware Devices ...rious input-output devices and with the configuration and troubleshooting of I/O devices, such as scanners. You will be able to create free space on your hard drive, using the Disk Cleanup tool or by compressing data. File compression and the performance tools that you can use to optimize disk speed and disk performance are also the subject of this course. Finally, the course teaches you about more...

Win2000 Professional Enhanced Support for Hardware Devices ...imize the performance of hardware devices. Guidelines for troubleshooting problems related to different hardware devices are also covered in this course. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000 The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT more...

Win2000 Professional Administering Resources ...resources over the network. Finally, the course describes troubleshooting solutions for problems related to file-system, file or folder inaccessibility, and printing. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT more...

Win2000 Professional Custom Desktop Environment ...roblems you might face, and guidelines and procedures for troubleshooting those problems. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows more...

Win2000 Professional Recovering Data and Systems ...iring disks using Emergency Repair Disk (ERD), as well as troubleshooting system errors with the help of the Recovery Console. Finally, the course deals with the concepts of Safe mode and various options included in it, as well as with Stop errors and configuring the system for responding to Stop errors.Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows more...

Win2000 Professional Implementing and Monitoring Security ...ow to set up restricted groups. Then you will learn about troubleshooting problems caused by security discrepancies and problems related to audit and security policies. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses more...

Win2000 Server Managing File and Print Resources ...ing Encrypting File System. In addition, you will look at troubleshooting Dfs and file accessibility problems. Finally, you will become familiar with installing, managing, auditing, and troubleshooting printers. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT more...

Win2000 Server Maintenance and Troubleshooting ...troubleshooting of the Microsoft Windows 2000 operating system. You will become familiar with the procedures of backing up and restoring data and with the various types of media to which you can back up data. Emergency Repair Disk (ERD) and Boot disks are also covered in this course. You will learn to maintain your system by creating and using the ERD and Boot disks and to STOP Errors; more...

Win2000 Server Configuring Network Services ... to the DHCP server. Configuring WINS and DNS servers and troubleshooting problems related to those servers are also covered in this course. You will learn about the lookup zones and zone types. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. more...

Win2000 Server Setting Up Remote Access Service ...ess connection. Next, this course provides guidelines for troubleshooting remote access service failure. Finally, it introduces you to the features and functioning of Internet Authentication Service (IAS). You will become familiar with the procedure for installing and configuring IAS.Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course more...

Win2000 Server Sharing Resources Over the Internet ...ternet connection sharing. You will review guidelines for troubleshooting problems with Internet connection sharing. Next, you will become familiar with the components and concepts related to virtual private networks (VPN) and with the system requirements for setting up a VPN Server and VPN clients. In addition, you will learn to create a demand-dial interface, connect to the Internet, and more...

Win2000 Server Implementing Interoperability ... access files in the Windows 2000 network. Guidelines for troubleshooting problems that you might encounter while establishing connectivity between Apple and Windows 2000 networks, as well as problems related to sharing files and printers between Apple Macintosh and Windows 2000 networks are also covered in this course. Related Exam: Microsoft Exam #070-215: Implementing and Administering Mi more...

Win2000 Server Automated Methods of Installation ...RIS, and you will become familiar with the guidelines for troubleshooting remote installation failures. The course also discusses the Sysprep tool; it explains the requirements and benefits of using it and teaches you to prepare the hard disk of a computer for creating a disk image using Sysprep tool. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. more...

Win2000 Network Infrastructure Administering DHCP .... It describes the procedure for installing, managing and troubleshooting DHCP Server, configuring DHCP client services, and for integrating DHCP Server services with other networking services, such as Active Directory, DNS, and RRAS. Further in this course, you will learn how to create and manage scopes, superscopes, multicast scopes, and new reservations. The course also covers unicast and more...

Win2000 Network Infrastructure Administering WINS This course discusses the components, features, and benefits of WINS. It describes the procedure for installing the WINS server service and explains how to add and start a WINS server on a Windows 2000 network, as well as how to troubleshoot name resolution problems. Further, the course covers the strategies followed to select replication partners and describes how to configure a WINS server as a more...

Win2000 Network Infrastructure Configuring Network Protocols ...mance logs and alerts to view TCP/IP related counters and troubleshooting problems encountered while using TCP/IP are also covered in this course. Finally, the course discusses Internet Protocol Security (IPSec), in particular the functions, benefits, and the procedures for adding and managing IPSec policies and rules. Related Exam: Microsoft Exam: #070-216: Implementing and Administering a more...

Win2000 Network Infrastructure Configuring IP Routing Protocols This course introduces you to the role of IP Routing Services in a Windows 2000 network and explains Windows 2000-based IP routing. You will learn how to implement static and dynamic IP routing. Next, this course explains how to configure IP routing protocols. You will learn how to set up a Routing Information Protocol (RIP)-for-IP network, how to configure RIP-for-IP network security, as well as more...

Win2000 Network Infrastructure Configuring Internet Connection Sharing Network ...onfiguring network applications and services for ICS, and troubleshooting problems related to ICS. Next, the course explains the concept of Network Address Translation (NAT), a protocol available as a part of Routing and Remote Access Service (RRAS) of the Windows 2000 operating system, its functions, and the procedures for installing, configuring, and troubleshooting NAT. Finally, the course more...

Win2000 Server Installing and Upgrading ...lier Windows operating systems to Windows 2000 Server and troubleshooting installation and upgrade failure problems. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become more...

Win2000 Server Managing Hardware Devices Drivers ...rious input-output devices and with the configuration and troubleshooting of I/O devices, such as scanners. You will be able to create free space on your hard drive, using the Disk Cleanup tool or by compressing data. File compression and the performance tools that you can use to optimize disk speed and disk performance are also the subject of this course. Finally, the course teaches you about more...

Exchange Server 2003 Core Component Management To demonstrate how to manage public folders and connectivity Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams more...

Exchange Server 2003 Computer Management To demonstrate how to manage, monitor, and troubleshoot Exchange 2003 servers Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams more...

Deploying and Troubleshooting Exchange 2000 Server To describe how to use deployment techniques and how to troubleshoot problems with Exchange 2000 Server Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the design and more...

Troubleshooting and Disaster Recovery of SharePoint 2003 To describe troubleshooting and the implementation of a disaster recovery strategy for SharePoint Portal Server 2003 Administrators who intend to deploy SharePoint Portal Server 2003 and SharePoint technologies; IT professionals who wish to gain knowledge of SharePoint products and technologies more...

Project Server 2003 Testing and Troubleshooting To recognize how to test and troubleshoot Project Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Project Server 2003; learners preparing for MCSE certification exams more...

Windows Server 2003 Planning a Security Infrastructure To outline the processes and considerations for the planning the public key infrastructure and securing network data Systems engineers, systems analysts, IT consultants, and support professionals tasked with planning and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) program more...

Configuring and Troubleshooting Group Policy To identify the tasks and strategies involved in configuring and troubleshooting group policy Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for MCSE certification exams more...

Configuring Communication Services - Linux ...ding a connection to the Linux server and configuring and troubleshooting the various network services under Linux. The course also explains the use of the Internet mail and various Internet/Intranet and protocol services provided by Linux. The course covers the concept of various communication programs and discusses the methods of configuring a modem and other tasks, such as connecting to more...

WebSphere 5 0 Workload Management Scalability and Failover To give an overview of how to implement scalability, and web server workload management and failover in a WebSphere environment Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient more...

Maintenance and Performance Tuning in WebSphere 5 0 To give an overview of how to maintain and tune the WebSphere environment Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient operation of a WebSphere runtime environment, including more...

Command-line Administration in WebSphere 5 0 To demonstrate how to use command-line administration and scripting to manage and configure the WebSphere environment Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient operation of a more...

Troubleshooting in WebSphere 5 0 ...troubleshooting in WebSphere Those wishing to qualify as an IBM Certified System Administrator for WebSphere Application Server 5.0; this Certified System Administrator is expected to perform the installation, configuration, and day-to-day tasks associated with ensuring the smooth and efficient operation of a WebSphere runtime environment, including product installation, configuration, and more...

Linux Networking Configuration To describe techniques for configuring network clients and DNS services Students wishing to acquire the intermediate skills required as a Linux system administrator more...

Linux Troubleshooting To describe how to troubleshoot local system and networking issues in Linux Students wishing to acquire the intermediate skills required as a Linux system administrator more...

Diagnosing and Troubleshooting To demonstate procedures for isolating and troubleshooting computer problems Anyone wanting to become a hardware support technician more...

Operating System Technologies Management and Troubleshooting To explain the concepts and procedures required to manage a Windows operating system and locate and resolve common operating system problems Technical support personnel more...

Working with Personal Computer Components To install personal computer components, including hard drives, motherboards, power supplies, processors, adapter cards and memory, and to use techniques and tools to troubleshoot and prevent problems with computer components The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam more...

Installing Configuring and Troubleshooting PC Components To recognize how to install, configure and troubleshoot PC components The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Security Safety and Communication To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field more...

Understanding and Maintaining Networks To understand the principles of networking and basic diagnostic and troubleshooting techniques The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Installing and Troubleshooting Printers and Scanners To recognize how to install and troubleshoot printers and scanners The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Adding Optimizing and Troubleshooting PC Components To add, configure, optimize, and troubleshoot PC components Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Maintaining Printers and Scanners To identify how printers and scanners operate and how to install, configure, troubleshoot, and maintain printers and scanners The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Adding and Fixing Printers and Scanners To recognize how to install and troubleshoot printers and scanners Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

CompTIA Linux 2004 Configuration ...troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes Professionals who want to certify their technical knowledge in basic more...

CompTIA Linux 2004 Documentation Hardware ...troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. When all five courses are taken in the Linux series (16260, 16261, 16262, 16263, & 16264), this is more...

Operating Systems To recognize the fundamentals of operating system technologies and the basic procedures involved in installing and upgrading operating systems. The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field more...

Laptop Components Peripherals and Networks To understand the basic concepts of, and how to troubleshoot problems with, laptops, peripherals and networks connections The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field more...

Personal Computer Components To understand the names and purposes of, and how to install, configure, remove, and troubleshoot personal computer components The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field more...

Troubleshooting Wireless LAN Installations In this module, we discuss the more common obstacles to successful implementation of a wireless LAN, and how to troubleshoot them. Wireless LANs have their own set of challenges, mainly dealing with the behavior of RF signals. There are different methods of discovering when these challenges exist and each of the challenges discussed has its remedies and workarounds. more...

Troubleshooting a TCP IP Network This WestNet e-Learning module covers a general approach for troubleshooting a Transmission Control Protocol/Internet Protocol (TCP/IP) network. We will also discuss the specific tools used to troubleshoot a network, including Address Resolution Protocol (ARP), Ipconfig, Nbtstat, Netstat, packet Internet groper (Ping), and Tracert. more...

VoIP Network Engineering Management and Support This module explores telecommunications and converged network design and engineering principles. We review the Erlang and Poisson traffic estimation formulas. We learn the steps necessary to plan, design, and engineer a converged network. We discover methods we can use to measure the converged network s voice quality, and how we can determine the effects the final network design has on overall more...

OSI Network Layers The OSI Network Layers WBT is the second course of the Network curriculum, which prepares students for the Comptia's Network Certification exam. This course is meant for system administrators and network professionals who want to understand the OSI layers, such as the physical, data link, network, and transport layers in detail. The course describes the problems that can occur in the physical more...

TCP IP Protocol The TCP/IP Protocol WBT is the third course of this curriculum. This curriculum prepares the students for the CompTia's Network Certification exam. The course is meant for system administrators and network professionals who want to understand and apply TCP/IP concepts, such as IP subnetting, DHCP, DNS, WINS, and host files. The course describes the main protocols that constitute the TCP/IP more...

Implementing Networks The Implementing Networks WBT is the fifth course of this curriculum. This curriculum prepares the students for the CompTia's Network Certification exam. The course is meant for system administrators and network professionals who want to understand how to install, maintain, and troubleshoot networks. The course covers the planning process for a network installation, and the installation of a more...

Troubleshooting This WestNet e-Learning module presents a general approach for troubleshooting a network, the most common software and hardware tools for network troubleshooting, and a series of real-world problems that show how an administrator can use various combinations of tools and a disciplined approach to identify and correct many common problems. more...

SIP MGCP and Call Control Comparison To recognize how to configure, monitor, and troubleshoot SIP and MGCP on a Cisco router, and determine the best call control model for a network IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432) more...

CCNT Local Area Networks v6 Part 3 This course teaches Network Management and the tools and protocols associated with that. It also covers advanced network technologies including circuit switched services and packet switched services. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. more...

ACS for Windows Server To configure Cisco Secure ACS for Windows Server The primary target includes network designers, network administrators, network engineers, and system engineers. more...

Cisco BSCI 3 0 Tuning BGP Implementations To enable you to recognize BGP neighbor states, attributes, best-path selection, and authentication and troubleshooting techniques. Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network more...

CCNT Local Area Networks v6 Part 2 This course covers transmission techniques and media. LAN components and Internetworking components are also taught. This course also covers access connectivity devices. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. more...

CCNT Local Area Networks v6 Part 1 This course introduces LAN technologies and teaches LAN topologies. It also introduces LAN standards and covers the TCP/IP Protocol suite and IEEE standards. A high level of computer skill is not required but learners will probably have had prior experience in the installation, support, and troubleshooting of computer networks. more...

Oracle Network Configuration in Oracle9i To explain how to configure client/server Oracle Net Services and a Shared Server for an Oracle9i database Oracle database administrators and database operators more...

Oracle 11i System Monitoring and Troubleshooting in OAM To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM) Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite more...

Oracle 11i System Monitoring and Troubleshooting in OAM To monitor and manage some of the system components of Oracle E-Business Suite, run some troubleshooting wizards, and use the Support Cart feature in Oracle Applications Manager (OAM) Technical consultants; functional implementers; system analysts and any individual who is responsible for implementing and managing the 11i E-Business Suite more...

Electrical Electronics Motors and Transformers The course will cover: Basic principles of DC motors Types of DC motors Controlling DC motors Basic principles of AC motors Types of AC motors Controlling AC motors Basic theory of transformers Types of transformers Ratings of transformers Maintenance of motors and transformers Mechanical troubleshooting of motors and transformers Electrical troubleshooting of motors and transformers. This course more...

Home Networking with Windows XP Home networking is becoming increasingly important with the proliferation of PC home ownership, advancements in telecommunications technology and increase in teleworking and home business. Windows XP facilitates easy setup of a small network. This course introduces the concept of home networking, the technologies involved and the various possible topologies. It then covers planning and setup of a more...

Basic Troubleshooting This introduction to troubleshooting covers some common problems and their solutions. It covers problems related to monitors, drives, printing, sound and video, and start up and shut down of the computer. Simple troubleshooting techniques are also discussed. A computer user who is interested in learning how to troubleshoot simple computer problems. more...

General Skills - General Troubleshooting Skills The units in this course will cover protection methods safe working conditions documents and drawings experience and technical support troubleshooting steps feedback systems and analysis practical troubleshooting and preventive actions.  more...

MS Win Servr 2003 Planning Network Infra. Pt 3 This is the third course in a four-course curriculum that prepares the learner for Exam 70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - IPSec Network access - connection methods policy authentication strategy and troubleshooting - and troubleshooting remote access. The course contains scenario-based NLOs that allow the more...

Building Scalable Cisco Internetworks Part 4 ...efault routes to control path selections. Configuring and troubleshooting BGP can be complex. This course outlines the various options involved in properly configuring BGP for scalable internetworking. The different means of controlling routing update information is also covered in this course. Methods of controlling information between these routing protocols include using filters changing the more...

Managing Microsoft Systems Management Server 2003 Part 2 This course provides information about discovering resources and managing the site systems such as SLPs CAPs and management points. The course also discusses the installation methods for Advanced Clients and Legacy Clients. Finally it provides troubleshooting information for installation of SMS Clients.  more...

Troubleshooting This module explains the basic methods of testing Web sites and servers and introduces the most common software and hardware tools used to troubleshoot network problems.  more...

CompTIA Linux+ 2004 - Installation ...troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses demonstrate knowledge of user administration understand file permissions/software configurations and manage local storage devices and network protocols. When all five courses are taken in the Linux+ series (16260 16261 16262 16263 & 16264) this is an more...

CompTIA Linux+ 2004 - Management This series covers basic installation operation and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses demonstrate knowledge of user administration understand file permissions/software configurations and manage local storage devices and network protocols.  more...

Support Users and Troubleshoot Microsoft Windows XP Part 3 This course will provide learners the practical skills needed to support users and help them troubleshoot the Windows XP environment both Home and Professional. This course covers methods for troubleshooting issues related to files folders drivers and hardware such as storage display and I/O devices. This course also covers Advanced Configuration and Power Interface (ACPI) and Advanced Power more...

MS Windows Server 2003 Planning Network Infra. Pt 1 This is the first course in a four-course curriculum that prepares the learner for Exam 70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - TCP/IP configuration Routing planning and troubleshooting and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the more...

MS Windows Server 2003 Planning Network Infra. Pt 2 This is the second course in a four-course curriculum that prepares the learner for Exam 70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. This course focuses on the area of DNS - including servers namespaces zones and DNS/WINS integration. Comprehensive coverage is given to the areas of optimizing and troubleshooting DNS and WINS. The course contains more...

Building Cisco Remote Access Networks Part 2 This is the second in a four-part curriculum that prepares the learner to take the Building Cisco Remote Access Networks (BCRAN) v2.0 exam. The course offers an overview of cable and DSL technology the configuration and troubleshooting of DSL Virtual Private Networks and the creation of IKE and IPSec security policies.  more...

Cisco Internetwork Troubleshooting Part 1 This is the first of two courses on Cisco Internetwork Troubleshooting. The courses are designed to prepare learners for the CCNP CIT exam 642-831. This course will cover baseline configuration and documentation of networks and end-systems support resources for troubleshooting and troubleshooting approaches. It covers commands and guidelines required for problem isolation and resolution at the more...

Cisco Internetwork Troubleshooting Part 2 This is the second of two courses on Cisco Internetwork Troubleshooting. The courses are designed to prepare learners for the CCNP CIT exam 642-831. This course will cover commands and guidelines for problem isolation and resolution at the network transport and application layers of the OSI model.  more...

Linux+ Part 5: Hardware and Troubleshooting This course teaches learners about hardware and troubleshooting. The Hardware section teaches about adding hardware, managing printers, swap space, laptop hardware, and hardware problems. The Troubleshooting section teaches about identifying and categorizing problems, boot issues, filesystem and software problems, and network problems. more...

CompTIA A+ 2003 Hardware Part 2 - Installation and Troubleshooting This course teaches about SCSCI devices and how to configure Bus Architecture. Participants learn about internal and peripheral device installation and upgrade. Finally guidelines for problem isolation diagnostics and troubleshooting are taught.  more...