Online Trust eLearning

BUILDING MAINTAINING TRUST BUILDING & MAINTAINING TRUST  more...

Administrative Professionals Interacting with Others ...th others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to get the feedback, information, and help you need to effectively perform in your role. This course addresses the skills administrative support professionals require to be able to interact effectively with others. Specifically, you  more...

Administrative Professionals Putting Your Best Foot Forward ...aster other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must also remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating through office politics. This course introduces some best practices for making a good impression as an administrative professional.  more...

Communicating Vision ...to communicate vision with a sense of integrity, building trust as an individual and as a leader. This course provides a general introduction to vision communication, including its nature and its purpose. You will be guided through numerous techniques and methods for a leader to successfully communicate vision, such as personalizing and multiplying a clear message, communicating enthusiasm in  more...

Becoming a Manager Leading and Communicating ...it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last job, but now you will need to resist the temptation to continue doing it. For some time to come, it may be true that you could do it quicker or better, but an important part of your new role is delegating tasks to others. You will not have  more...

Elements of a Cohesive Team ...tive, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open communication is present, ideas flow and people find solutions to problems. When there's  more...

Discover Outlook 2007 Level 1 Discover Outlook 2007: Level 1 Microsoft Discover Outlook 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Outlook 2007. Outlook 2007 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2007 also contains collaboration tools, so information can be shared more effectively.  more...

Workplace Conflict Strategies for Resolving Conflict Workplace Conflict: Strategies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Effective Relationships with Business Partners Effective Relationships with Business Partners You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition.  more...

Interpersonal Communication Communicating with Confidence ...tage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about  more...

Managing Technical Professionals Managing Technical Professionals Managing a team of technical professionals presents some unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course,  more...

Mentoring On-line Mentoring On-line Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot g s,  more...

Recovering from Business Crises Recovering from Business Crises The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,  more...

Completing Your Field Sales Approach Completing Your Field Sales Approach What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections  more...

ITIL reg Overview Certification and Benefits ...ation in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL V3 certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole,  more...

Doing Business on the Internet Doing Business on the Internet The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the  more...

Strategies for Communicating with Tact Diplomacy ... strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring what you  more...

Communication Strategies for the Remote Employee Communication Strategies for the Remote Employee With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move  more...

The Voice of Leadership Inspirational Leadership ...unity with a shared vision. People are inspired when they trust their leaders and can move toward common goals. Inspiring leaders create enthusiasm and bring relevant experience and sound judgment to their organizations. They paint a future for others that's grounded in reality and demonstrates ethical and courageous behavior in the tasks put before them. This course examines what people look  more...

Using Business Etiquette to Build Professional Relationships ... business etiquette will help establish rapport and build trust. When you show that you recognize the nuances of business etiquette, you demonstrate competence and establish creditability, both of which are essential for your reputation. This course demonstrates how to put business etiquette to work for you. You'll learn how to make a positive first impression by practicing the appropriate code  more...

CompTIA Security 2008 Cryptography CompTIA Security 2008: Cryptography CompTIA SY0-201 CompTIA Security 2008 Edition The central goal of cryptography is to hide information from others. Modern cryptographers use advanced algorithms and computational models to create layers of security and trusts in order to protect information. This course introduces encryption methods using both symmetric and asymmetric encryption  more...

Designing the Active Directory Infrastructure in MS Win Server 2008 ...Active Directory schema, and the options for establishing trust between multiple forests. It also outlines guidelines for designing the site topology composed of Active Directory site, site link, and site link bridge objects, as well as recommendations for the optimal placement of domain controllers and server roles in the enterprise infrastructure. This course covers the objectives for  more...

Delegation Essentials An Introduction to Delegation Delegation Essentials: An Introduction to Delegation Every manager dreams of having more time to finish the never-ending work that comes with the role. And while you can't use some magic trick to stretch out the hours in a day, you can delegate certain tasks. With appropriate and deliberate planning, this can free up precious time so you can focus on your essential to-do's while still  more...

Dealing With Conflict ...sful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. In the early stages of team development, leaders must set up structures and processes that support the development of these team characteristics. Effective leadership is particularly required during the Storming stage of team development when  more...

Forming Peer Relationships Alliances at Work ...s at Work Developing a healthy network of peers you trust plays a major role in your success at work. Cultivating these relationships is an important responsibility and it requires awareness, skills, and technique. Establishing a network of mutually supportive peers requires more than an appearance at a social event your organization sponsors. It's an ongoing exercise in demonstrating  more...

Building Trust ...Trust The importance of being able to count on your colleagues when it matters most cannot be overstated. Trusting relationships truly are the foundations for productive and enjoyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more  more...

Rebuilding Trust ...Trust Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and ultimately  more...

Negotiation Skills for Sales Professionals Reaching Agreement Negotiation Skills for Sales Professionals: Reaching Agreement One of the most difficult tasks in sales negotiations is overcoming barriers to agreement and closing the deal. Being able to understand and anticipate certain barriers is an essential skill for every sales professional. This course provides instruction on the following barriers to agreement: deadlock situations, a customer who  more...

ITIL reg 2011 Edition Overview Certification Benefits ...ation in a particular subject area builds credibility and trust in your work and performance. Obtaining ITIL certification positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would  more...

So You Wanna Be A Lyric Writer Learn from an expert how to compose lyrics and submit them for publication and performance. This course is primarily designed for the beginner with no musical training. The product of this course is comprised of two sets of lyrics for two original songs, and a query letter. Music is part of all of our lives. Studies tell us that people who listen to music, sing, play a musical instrument, or  more...

Manifesting 102: How to Get What You Want w/o Goofing it Up First ! ... is as this point, that the students commitment level and trust in themselves will become evident, but a necessary point as one sees the ego`s role in this endeavor. The student will have some new choices that appear, and then will choose from the gentle nudging of their spirit selves or the predictable behavior of the ego. Recognizing the difference between the two, allows for more ease in  more...

Managing Change Course description -- Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that  more...

Job Safety Analysis "Ju are zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis. Welcome to Job Safety Analysis "Ju are zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis.  more...

Leadership & Strategic Planning ...hance your leadership ability to create an environment of trust, credibility and integrity. It is recommended that study commence and be completed within 90 days or less. The course may be accessed up to 1 year as a handy desktop reference. Leadership & Strategic Planning When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations  more...

How to Motivate Employees ...ment, training and education and motivation, and building trust. This series is designed for those interested in improving their skills in coaching and motivating employees.It is recommended that study commence and be completed within 90 days or less. The course may be accessed up to 1 year as a handy desktop reference. How to Motivate Employees This course presents the concepts of providing  more...

The Communication of a Shared Vision "If you can dream it, you can do it." Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

Leadership Communication Skills In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will  more...

Connecting and Communicating Believe it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale  more...

The Dynamics of Interacting ...trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you wanted. Can you also recall the quality of  more...

Overcoming Internal Customer Service Problems Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In  more...

Sales Management Building a Championship Sales Team ...to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals and set performance standards, and how to conduct performance evaluations. Learn To Identify the guidelines for ensuring a successful culture and effective processes. Follow the guidelines for ensuring successful sales  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ...entify the guidelines for upgrading a Windows NT complete trust model. Identify the features of the existing domain structure that influence the upgrade plan. Identify the issues to be addressed when developing a recovery plan that may be needed after an upgrade. Identify the issues involved in designing the first tree in a forest and a site topology. Identify the guidelines for deciding  more...

NetWare and Windows NT Integration - Part 2 ...user profiles. Set up system policies. Identify trust relationships. Establish a trust relationship. Identify the various Windows NT domain models. Compare the various directory services including NTDS, NDS, and ADS. Identify the benefits of integrating Windows NT domains with NDS.// Integrate a Windows NT network with an NDS network. C ontent Emphasis  more...

Directory Technologies Part 3 Active Directory Integrating Technologies ... creating Active Directory objects. • Identify the trust relationship types and the procedures for creating trust relationships and sites. • Identify the tasks to manage replication and schema. • Identify how to troubleshoot Active Directory. • Identify the components of the FSD model supported by Active Directory. • Identify the synchronization and  more...

Windows 2000 Implementing Security Part 1 ...ve Directory. • Match types of trust relationships with their descriptions. • Identify administration functions of Group Policy. • Sort features of user-account authentication methods. • Identify methods used to secure resource access. • Sort characteristics of  more...

Windows 2000 Implementing Security Part 1 ...ve Directory. • Match types of trust relationships with their descriptions. • Identify administration functions of Group Policy. • Sort features of user-account authentication methods. • Identify methods used to secure resource access. • Sort characteristics of  more...

Communicating w Difficult People Communicating with Your Manager ... Apply guidelines to earn a difficult manager's trust. Recognize guidelines to communicate with a deceitful manager. Identify appropriate times to request help from another superior. Audience Employees who want to meet the challenge of communicating with a difficult manager. Deployment Options e-Learning  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills .... Learn To Select the guidelines for building trust. Listen actively by paraphrasing a speaker's message. Follow the steps for providing positive feedback when communicating cross-culturally. Identify the steps for overcoming conflict when actions and expectations do not match. Identify the difference between a translator and an interpreter. Follow the rules for  more...

Wireless LAN Security Part 1 Specifications Standards ... Identify characteristics of the Security-Privacy-Trust concept. Identify features of Extensible Authentication Protocol (EAP). Identify features of Institute of Electrical and Electronics Engineers (IEEE) 802.1x. Identify characteristics of 802.1x at work with Extensible Authentication Protocol (EAP) and Remote  more...

Leadership Development Delegation ...discouraged delegate. Build mutual trust with a delegate. Communicate effectively. Understand the barriers of communication. Simulation Overview: In this simulation, you will meet one of the Loan Department's Customer Service Agents. You will review his progress on a new assignment  more...

Leading the Way Learning to Lead ...mance and boost their productivity. The team has begun to trust and respect your leadership, but if the meeting isn't handled appropriately, that could change. Unit 3 : The Situation (1 - 1.5 hours) Identify the distinctions between managers and leaders. Identify the situational factors that affect the behavior of leaders and followers.  more...

Delegation Monitoring Evaluating Results ...eed to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the best results from delegates, delegators are taught the value of delegation planning, as well as communication and time management skills and overcoming obstacles to delegation. Learn To To identify  more...

Value Chain Management Managing the Transition to a Value Chain ...2 hours) Recognize challenges of trust and commitment in value chain management. Recognize challenges of communication in value chain management. Motivate employees. Recognize challenges presented when evaluating business relationships in value chain management. Recognize  more...

Total Quality Management Fundamentals ... Management (0.5 - 1 hour) Use a Trust Integrity Ethics checklist for laying a quality management foundation. Recognize the importance of communication in a quality management framework. Identify elements of a Total Quality Management organizational culture. Recognize elements of total quality  more...

Coaching Building Relationships ...tify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your employees. Learn To Communicate expectations and feedback to employees by applying proper procedures. Evaluate an employee's personality type by following proper  more...

Managing High Performers Defining Finding High Performers ...his course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To To identify attributes of high performers. To identify attributes of a high-performing organization. To identify guidelines for  more...

Team Management High Performance Teams ...ict among team members. Build trust in your team members. Build trust in your team members. Solve problems as a team. Make decisions that satisfy all team members. Audience This course is for managers and employees who are responsible for leading a team. Deployment Options  more...

Team Participation Team Communication ... communication environment Use the TRUST acronym when communicating. Simulation Overview: In this simulation, you will be meeting with Icon International's Regional Vice Presidents of Sales and the Customer Service Manager. You will be addressing a recent communication breakdown between the sales personnel and the customer  more...

Virtual Teams The Fundamentals ... Follow guidelines to enhance trust among virtual team members. Audience Individuals who want to learn how to function effectively as a virtual team member. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives  more...

Virtual Teams Communicating Effectively ...on in a virtual team. Use the TRUST acronym to make virtual team communication more effective. Identify the technological barriers that impede communication among virtual team members. Apply techniques to overcome a virtual team's cultural challenges. Select technologies that best  more...

Virtual Teams Participating in Virtual Meetings ...g virtual team members. Build trust with members of a virtual team. Apply techniques to overcome a virtual meeting's ineffectiveness. List the four stages of a virtual team's social dynamics. Apply six steps to enhance a virtual team's decision-making process.  more...

Virtual Team Mgmt Developing Virtual Teams ...n addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to replace informal training on a virtual team and how to select virtual team members. Learn To Match the five types of virtual teams with their correct descriptions. Identify the three needs of a virtual team member.  more...

Project Teams Building a Project Team ... Identify the five language characteristics listed in the TRUST acronym. Encourage better communication within your team. Audience Project managers, manager, and supervisors who are interested in learning more about how to build project teams. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ...entify the guidelines for upgrading a Windows NT complete trust model. Identify the features of the existing domain structure that influence the upgrade plan. Identify the issues to be addressed when developing a recovery plan that may be needed after an upgrade. Identify the issues involved in designing the first tree in a forest and a site topology. Identify the guidelines for deciding  more...

Wndows NT Server 4 0 Enterprise Curriculum ...ervices using Windows NT Server 4.0; establish and manage trust relationships; select the most suitable Directory Services structure for a given business situation; identify the issues involved in planning an effective Directory Services structure for an organization running Windows NT Server 4.0; identify the features of Windows NT server resources, Performance Monitor, and the techniques for  more...

Windows NT Server 4 0 Implementing Directory Services ...es using Windows NT Server 4.0. Establish and manage trust relationships between domains. Select the most suitable Directory Services structure for a given business situation. Identify the issues involved in planning an effective Directory Services structure for an organization running Windows NT Server 4.0. C ontent Emphasis Skills-Based A udience This series  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 2 ... controller is updated. Sequence the steps in which the trusting domain controller adds a trusted domain to establish a trust relationship. Sequence the steps used by the trusting domain controller to import trusted accounts. Identify the ways in which the group accounts can be used to optimize the trust relationship traffic between the domains. Analyze and optimize the traffic  more...

Windows NT Server 4 0 Installation Configuration - Part 2 Course Overview This is the final course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...structure strategy for a specified scenario. o Establish trust between domains by using the Active Directory Domains and Trusts console. o Create an Organizational Unit by using the Active Directory Users and Computers console. o Create a site by using the AD Sites and Services console. o Implement a group policy by using the Active Directory Users and Computers console. o Create a group  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...structure strategy for a specified scenario. o Establish trust between domains by using the Active Directory Domains and Trusts console. o Create an Organizational Unit by using the Active Directory Users and Computers console. o Create a site by using the AD Sites and Services console. o Implement a group policy by using the Active Directory Users and Computers console. o Create a group  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...oblem. o Identify the possible causes and solutions of a trust relationship problem. o Identify the steps to diagnose and solve an unauthorized access problem. o Troubleshoot a domain access problem. Unit 2: Network, Application, and Tool Problems 3 - 4 hours o Identify the steps to resolve a specific name resolution problem. o Identify the steps to resolve a specific DHCP client  more...

CIW Security Professional Intrusion Detection Threat Analysis ...tation. Identify steps to conduct security scan using eTrust. View host network activity in eTrust. Identify the steps to generate intrusion detection activity report in eTrust. Unit 2: Log Analysis (2 hours) Identify key aspects of creating baselines for log analysis. Identify types of event logs used in Microsoft Windows 2000. Enable auditing in Microsoft Windows  more...

Security Part 4 Cryptography Operational Security ...for certificate revocation. Match trust models with their features. Identify standards for Public Key Infrastructure (PKI). Sort features of centralized and decentralized key management. Identify guidelines for key storage. Identify features of key escrow.  more...

E-Business Part 7 Satisfying the Customer ... a Identify the elements required to build customers' trust. a Identify the guidelines for selecting a domain name. a Identify the features of marketing online. a Identify the considerations for attracting customers. a Identify the features of a banner ad strategy. a Identify the features of customer relationship management (CRM). a Identify  more...

Executive Level Leadership Change The Executive Leader ...vercome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. Learn To Identify the three phases of the change process. Given a scenario, choose how to  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Managing High Performers - Defining and Finding High Performers Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers..  more...

Executive Level Leadership - Change and the Executive Leader Executive Level Leadership: Change and the Executive Leader addresses the change process, ways to identify resistance to change, and how to overcome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process.  more...

Virtual Team Management - Developing Virtual Teams In Virtual Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to  more...

Relationship Management - Preparing the Client Relationship ... client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process.  more...

Relationship Management - Building the Client Relationship ... client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items to help you build trust with a client, which will enable you to become a coach and ultimately an advisor to your customer. Finally,  more...

Effective Telephone Techniques This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...