From Serebra Learning Corporation
Win2000 Netwk Sec Design Analyzing an Org Sec Reqts 
In this course you will learn to analyze an organization's business models, processes, organizational structures, and IT management structure. You will learn the various network roles and responsibilities and will analyze the impact of security design on an organization. After learning about the different types of network security risks, you will learn to plan secure boundaries through firewalls
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Negotiating to Mutual Benefit 
The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer
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Relationship Management Building the Client Relationship 
... client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items to help you build trust with a client, which will enable you to become a coach and ultimately an advisor to your customer. Finally,
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Relationship Management Preparing the Client Relationship 
... client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the
Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process.
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Completing Your Field Sales Approach 
...close sales while achieving a sense of accomplishment and trust between you and your customer? Completing
Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to improve the flow of a sales call, handle objections and close a
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Overcoming Internal Customer Service Problems 
...oactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering the situation when things go wrong. By examining the pitfalls that can occur, and following a set of useful techniques and guidelines, you can salvage internal customer relationships, and increase your chances of sustaining customer service
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The Technical Professional as Internal Consultant 
Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the
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Project Teams Building a Project Team 
Project
Teams:
Building a
Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Project managers, manager, and supervisors who are interested in learning more about how to build project
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Working Collaboratively Build Rapport Gain Trust 
...Trust, is the ninth of fourteen courses in this curriculum. After the completion of this course you will be able to identify principles for creating and maintaining rapport, list the steps in listening authentically and identify three distinct question types. The
Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by
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Telephone Skills for Business Professionals Simulation 
You're the special events coordinator at
Eagle Hotel &
Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all
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Effective Telephone Techniques 
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology
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Getting Results from the Boss 
What does the word "boss" mean to you? Does it stand for
Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing
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The Mentoring Manager 
Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance. Managers,
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e-Mentoring 
Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and proteges, developing trust, using
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Lead and Communicate Effectively as a New Manager 
...it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very good at your last job, but now you will need to resist the temptation to continue doing it. For some time to come, it may be true that you could do it quicker or better, but an important part of your new role is delegating tasks to others. You will not have time to
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Managing Upward Relationships 
Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and
Board of
Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall
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Successful Coaching Relationships 
...ach and a willing coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of styles to suit both the situation and the personality of the coachee. This course shows learners what fosters a productive coaching relationship and what prevents such relationships. The course analyzes the role of the
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Communicating a Shared Vision 
If you can dream it, you can do it. Walt
Disney's words ring as true today as they did many years ago when they were first displayed above the
Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and
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Behavior Putting Your Best Foot Forward 
Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new
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Marketing Management 
So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through
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Communication Skills and Project Management 
An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also
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Doing Business on the Internet 
The use of the
Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues
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Active Directory Sites Replication and Trusts 
To distinguish between
Active Directory sites, replication, and trusts, and identify how they are implemented and administered
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for
MCSE certification exams
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Coaching: Building Relationships 
In
Coaching:
Building Relationships you will learn how to establish a coaching relationship with your employees evaluate employees' personality types and detect morale-building motivators. In addition you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the
CARE process for establishing trusting relationships with your
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From 123-CBT Computer Based Training
Windows NT Server 4 0 Network Analysis and Optimization - Part 2 

...n controller is updated.
Sequence the steps in which the trusting domain controller adds a trusted domain to establish a trust relationship.
Sequence the steps used by the trusting domain controller to import trusted accounts.
Identify the ways in which the group accounts can be used to optimize the trust relationship traffic between the domains.
Analyze and optimize the traffic generated
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Windows 2000 Planning Implementing Active Directories - Part 4 

...entify the guidelines for upgrading a
Windows NT complete trust model. Identify the features of the existing domain structure that influence the upgrade plan. Identify the issues to be addressed when developing a recovery plan that may be needed after an upgrade. Identify the issues involved in designing the first tree in a forest and a site topology. Identify the guidelines for deciding
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Windows 2000 Planning Implementing Active Directories - Part 4 

...entify the guidelines for upgrading a
Windows NT complete trust model. Identify the features of the existing domain structure that influence the upgrade plan. Identify the issues to be addressed when developing a recovery plan that may be needed after an upgrade. Identify the issues involved in designing the first tree in a forest and a site topology. Identify the guidelines for deciding
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NetWare and Windows NT Integration - Part 2 

... of user profiles.
Set up system policies.
Identify trust relationships.
Establish a trust relationship.
Identify the various
Windows NT domain models.
Compare the various directory services including
NTDS,
NDS, and
ADS.
Identify the benefits of integrating Windows NT domains with NDS.//
Integrate a Windows NT network with an NDS network.
C ontent Emphasis
Skills-Based
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Sales Management Building a Championship Sales Team 

...to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals and set performance standards, and how to conduct performance evaluations. Learn To Identify the guidelines for ensuring a successful culture and effective processes. Follow the guidelines for ensuring successful sales
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Cross Cultural Business Comm Devel Cross Cultural Comm Skills 

.... Learn To
Select the guidelines for building trust. Listen actively by paraphrasing a speaker's message. Follow the steps for providing positive feedback when communicating cross-culturally. Identify the steps for overcoming conflict when actions and expectations do not match. Identify the difference between a translator and an interpreter. Follow the rules for
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Leading the Way Learning to Lead 

...mance and boost their productivity. The team has begun to trust and respect your leadership, but if the meeting isn't handled appropriately, that could change. Unit 3 :
The Situation (1 - 1.5 hours) Identify the distinctions between managers and leaders. Identify the situational factors that affect the behavior of leaders and followers.
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Delegation Monitoring Evaluating Results 

...eed to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the best results from delegates, delegators are taught the value of delegation planning, as well as communication and time management skills and overcoming obstacles to delegation. Learn To To identify
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Coaching Building Relationships 

...tify factors that can hinder an employee's willingness to trust. You will also learn the steps of the
CARE process for establishing trusting relationships with your employees. Learn To Communicate expectations and feedback to employees by applying proper procedures. Evaluate an employee's personality type by following proper
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Managing High Performers Defining Finding High Performers 

...his course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To To identify attributes of high performers. To identify attributes of a high-performing organization. To identify guidelines for
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Team Management High Performance Teams 

...ict among team members. Build trust in your team members. Build trust in your team members. Solve problems as a team. Make decisions that satisfy all team members. Audience This course is for managers and employees who are responsible for leading a team. Deployment
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Virtual Teams Communicating Effectively 

...on in a virtual team. Use the
TRUST acronym to make virtual team communication more effective. Identify the technological barriers that impede communication among virtual team members. Apply techniques to overcome a virtual team's cultural challenges. Select technologies that best
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Virtual Teams Participating in Virtual Meetings 

...g virtual team members. Build trust with members of a virtual team. Apply techniques to overcome a virtual meeting's ineffectiveness. List the four stages of a virtual team's social dynamics. Apply six steps to enhance a virtual team's decision-making process.
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Virtual Team Mgmt Developing Virtual Teams 

...n addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to replace informal training on a virtual team and how to select virtual team members. Learn To Match the five types of virtual teams with their correct descriptions. Identify the three needs of a virtual team member.
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E-Business Part 7 Satisfying the Customer 

... a
Identify the elements required to build customers' trust. a Identify the guidelines for selecting a domain name. a Identify the features of marketing online. a Identify the considerations for attracting customers. a Identify the features of a banner ad strategy. a Identify the features of customer relationship management (
CRM). a Identify
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Executive Level Leadership Change The Executive Leader 

...vercome that resistance. In addition, this program covers trust-building methods, power-sharing techniques, and how to keep employees informed during the change process. This program also covers pitfalls to avoid during the change process. Learn To Identify the three phases of the change process. Given a scenario, choose how to
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From JED New Media inc.
Basics of Network Security 
The alarming escalation in security breaches constitutes a real threat for corporations. It becomes critical, then, to implement sound security measures to dramatically reduce potential losses. Find out how you, as a manager, can minimize the risks posed by internal and external threats to your business network.
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Bullying in the Workplace 
Learn to recognize the symptoms of classic bullying behavior in the workplace. Become proactive: learn to transform strategic information into a successful action plan. Gain tips on how to develop a plan to effectively spot and stop bullying patterns.
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Doing Business in Japan 
Are you anxious to prevent major social blunders as you develop a
Japanese business partnership? Western ways may prove to be a handicap in this milieu. Now is the perfect time to absorb accurate and essential information on Japanese business culture and practices.
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Fundraising Basics 
Maximize the success of your fundraising campaign by implementing a proven management framework from planning, to launch, to wrap-up. Discover a host of tips and suggestions on improving your fundraising activities, compiling a tailored donor list and training your team.
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Schoolyard Bullying 
This
JEDlet provides a one-stop resource for parents and teachers dealing with bullying situations at school. You will explore what behaviors are unacceptable and learn what background triggers contribute to this destructive conduct. You receive practical advice on handling both bullies and victims and putting an end to bullying situations.
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Selling Your Company to the Press 
It suggests different strategies to help you prepare for the interview and proposes some tips and tactics for skillfully answering pre-interview and interview questions. Glean some tips on how to present your organization and your message in a positive manner.
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Success Through Storytelling 
Rediscover the tradition of storytelling. See how leveraging this ancient craft can benefit your business in the contemporary workplace. Techniques and tips used for centuries by master story builders are still relevant in our time. Find out how you can implement these fundamental elements as successful business tools.
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Successful Team Dynamics 
Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This
JEDlet also offers helpful tips on dealing with teams from creation to termination.
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Team Building Trait Secrets I 
This is the first in a collection of five
JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets II 
This is the second in a collection of five
JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets III 
This is the third in a collection of five
JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets IV 
This is the fourth in a collection of five
JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets V 
This is the last of a collection of five
JEDlets that show you how to use trait secrets to build and maintain strong and effective teams. Learn to form teams by combining traits outlined in the previous JEDlets. Find out how to mix and match teammates to maximize the productivity and the dynamism of teams.
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When You Have to Let Someone Go 
Do you know how to plan a termination meeting? From choosing the best time and place, to selecting who should attend, examine guidelines of conducting the meeting in a professional and efficient manner while reinforcing a positive corporate image.
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Guidelines for Reference Checking 
To make informed and advantageous hiring decisions, reference checking is crucial. Discover effective techniques for contacting references, formulating powerful questions and obtaining relevant information on potential new hires.
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Interpersonal Strategies for the Workplace 
Looking to improve interpersonal relationships in your work environment? Explore three interpersonal strategies that you, as a manager, can use to improve relationships with your employees. Find out how applying these simple strategies can benefit you, your employees, and your company.
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Managing Success with Teleworkers 
Traditional managerial tactics, such as micromanaging, produce poor results when applied to a teleworking environment. Understanding what motivates employees and companies to adopt telework programs will make you a better manager. Learn to employ managerial techniques for supervising teleworkers and ensuring adequate workflow and quality.
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Mystery Shopping 
Increasing sales and heightening customer satisfaction is a common business objective. Learn why companies hire mystery shopping services, what criteria to look for in a mystery shopping firm, the process involved, and how to maximize the benefits of this method of market research.
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