Instructor Led Tuesday 13th Training Classes

Free Session: In-the-Brain of Hani Suleiman - on Enterprise Java Testing - Nov 13th 2007 - London - UK In-the-Brain of Hani Suleiman on Enterprise Java Testing This Skills Matter In-the-Brain Session on Enterprise Java testing will cover a pragmatic approach towards enterprise testing. Enterprise software is usually very difficult to test, and many of us are faced with the harsh realities of a demanding business that either does not value testing or does not prioritise it. In this  more...

Managing Service Quality - the key to improving the customer experienc Products have never been better. Service has never been worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd. But what an opportunity . As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable  more...

Process Management - Why Make it Difficult? The real difficulty lies not in developing new ideas, but in escaping from the old ones. (John Maynard Keynes) Nobody argues these days when someone suggests that it s important to define and manage our business processes. So why do so many organisations struggle to get to grips with process management effectively? This workshop will unveil some of the organisational inhibitors that most of us  more...