Online Turn eLearning

Administrative Professionals Interacting with Others ...le, and respect between you and your colleagues, which in turn results in your ability to get the feedback, information, and help you need to effectively perform in your role. This course addresses the skills administrative support professionals require to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive colleague, including  more...

Managing a Diverse Team Managing a Diverse Team The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is,  more...

Creating a Business Execution Culture ...creating an execution culture. You'll learn about ways to turn your visions and ideas into actions. Do you have the right team in place to execute your ideas? You'll learn about assessing talent in both your existing team members and in potential new hires. Will the same team still be right one year from now? What happens if one of your team members isn't thriving in the new execution culture?  more...

Motivation and Communication in Six Sigma Teams ...eatly enhance their chances for project success, which in turn will benefit their organizations. Motivation is one essential component that can optimize a team's focus on accomplishing its assigned goals. By making the teamwork enriching and satisfying to members, leaders can motivate a Six Sigma team with dramatic effects on overall success. Modern motivational theory informs today's  more...

Elements of a Cohesive Team Elements of a Cohesive Team Three elements are always present in any effective, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open  more...

Defensive Driving Truck Safety Defensive Driving: Truck Safety When people think of defensive driving, they think of "watching out for the other guy" or defending themselves from other drivers so they won't become involved in an accident. That's definitely important, but defensive driving involves more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else  more...

Interpersonal Communication Communicating Assertively ...rs to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into a more straightforward and more effective communication style. You'll learn about the benefits of assertive behavior and how to distinguish it from passive, aggressive, or  more...

Getting Results without Direct Authority Reciprocity ...help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though, you need to know what others need and what resources you have to offer them that match those needs. Then the trade will be a valuable one. This course  more...

Facilitating Difficult Situations Facilitating Difficult Situations How do you deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting  more...

Critical Requirements and Benchmarking for Six Sigma ...influence on the implementation of Six Sigma projects. In turn, these projects impact the organizational stakeholders by throwing many opportunities and challenges before them. It is imperative that Six Sigma leaders determine the critical quality, cost, process, and delivery requirements from customers and the organization, and then align projects with these requirements. Benchmarking is used  more...

Applying Lean in Service Manufacturing Organizations ...m a Lean culture. Effective Lean enterprises successfully turn knowledge into action. Continuous improvement or kaizen is key to this ability. The timely and productive application of kaizen methods allows an organization to eliminate waste, create a healthy and Lean culture, and change the behaviors and attitudes that create waste. This course will provide tips and strategies for creating a  more...

E-mail Security in Linux ... Those wishing to provide POP3 and IMAP mail access often turn to a system such as Courier or Dovecot to provide these services. This course demonstrates how to configure these systems. In addition, because of its strong-networked and secure framework, Linux can be configured as an excellent network router for small to medium applications. This course demonstrates how to configure Linux as a  more...

Recognizing Diagnosing Problem Performance ...problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope, frequency, and magnitude. They can occur as single incidents or persistent  more...

First Steps for Turning Around a Performance Problem ...Turning Around a Performance Problem If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement corrective  more...

Using Progressive Discipline to Correct Problem Performance ...e You've taken positive steps to help your employee turn a performance problem around, but the problem still persists. What do you do next? At this point, you must proceed cautiously but firmly and use a progressive approach to discipline. In progressive discipline, employees are subjected to increasingly severe penalties over time if performance doesn't improve. This approach satisfies  more...

Customer Driven Process Improvement From Customer Needs to Process Requirements ...those initial insights and digging deeper so that you can turn customer needs into process goals. This course shows you how to do this. It describes what critical to quality (CTQ) customer requirements are and how to use CTQ analysis to express customer requirements as meaningful, measurable, and actionable process characteristics. It then outlines the steps for doing a quality function  more...

Initiating Projects with Project Server 2007 Initiating Projects with Project Server 2007 Microsoft Microsoft Certified Technology Specialist Project Server 2007, Enterprise Project Management (Exam 70-633) In today's business environment, rarely does a company have a single project manager overseeing a single project. Businesses are fast-paced, with multiple project managers in charge of a variety of projects, often across many  more...

SQL Server 2008 Database Management ...rver 2008 Transact-SQL provides DBCC statements, which in turn provide statements to maintain the database and database files. An administrator can also use maintenance plans to run a series of tasks on specific databases using a schedule or on demand. This course demonstrates how to confirm the integrity of a database, manage database files, and how to create maintenance plans using a wizard  more...

Building Trust ...s the confidence to express and resolve problems. This in turn allows you to focus and collaborate more effectively. At the same time, there are many pitfalls associated with distrusting relationships, including negative impacts on personal development, not to mention team and organizational success. This course provides invaluable insight into the impact of trust and distrust in the workplace.  more...

American Work Culture Values ...orkplace, you'll know better what to expect. And this, in turn, may help you develop positive approaches to the cultural differences you encounter. Adjusting to a new work environment and understanding the cultural and behavioral characteristics of your new colleagues are two key challenges for someone coming from abroad to work in the United States. This course describes the main values in  more...

Key Aspects of the American Work Environment ...er in the same way as I would in my own country? Who do I turn to for support? This course addresses these questions by describing key aspects of the American workplace that you may be unfamiliar with. It covers how to deal effectively with the diversity you'll likely encounter in an American setting, what the expectations are for being a boss or subordinate in an American workplace, and how  more...

Planning Projects with Project Server 2007 Planning Projects with Project Server 2007 Microsoft Microsoft Certified Technology Specialist Project Server 2007, Enterprise Project Management (Exam 70-633) Successful projects are the result of successful project plans. By combining the use of Microsoft's Office Project Professional with use of Office Project Server, a project manager has the tools to manage and oversee all aspects of  more...

Managing Resource Capacity in Project Server 2007 Managing Resource Capacity in Project Server 2007 Microsoft Microsoft Certified Technology Specialist Project Server 2007, Enterprise Project Management (Exam 70-633) Resource capacity management is the ability to plan the right combinations of resources, skills, availability, and costs to get the task done. To do this without overlooking a task or under or over-utilizing a resource is a  more...

Executing Projects with Project Server 2007 Executing Projects with Project Server 2007 Microsoft Microsoft Certified Technology Specialist Project Server 2007, Enterprise Project Management (Exam 70-633) Successfully executing a project is like mastering an art form of making things happen as planned. Microsoft Office Project Server 2007 can help project managers do that. This course explains how the execution of the project plan  more...

Monitoring Controlling Closing Projects with Project Server 2007 Monitoring, Controlling & Closing Projects with Project Server 2007 Microsoft Microsoft Certified Technology Specialist Project Server 2007, Enterprise Project Management (Exam 70-633) As a project gets underway, project managers need to monitor task progress and resource usage to address unexpected events. Performance metrics should be in place to provide snapshots of a project's progress,  more...

Managing Negative People Course description -- Some people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity  more...

PC Fundamentals With Microsoft Windows XP ...pherals. Students will also receive instruction on how to turn on a computer and log on to Microsoft Windows XP. In addition, students will learn what Microsoft Windows XP is, how to use the mouse to access various essential screen elements, how to manipulate windows, what menus and toolbars are, and how to customize a Desktop with the use of backgrounds and screen savers. This course will also  more...

How to Setup & Secure Your Home Computer ...ter that is safe and secure. It is no longer the norm to turn on your computer and use it for games and what not. Now, with the ever present danger of viruses and hackers, making sure the computer is secure is vital. Securing your computer is not hard if you know what steps to take and follow them properly. This course will show you what steps need to be made and how to handle each issue that  more...

The Art of Professional Telephone Communication ...Turn your telephone calls into a selling advantage Business and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You  more...

Career Assessment Profile ...arify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance between my work life and my personal life? The dimensions measured by the Profile were developed and refined by Dr. John  more...

Entrepreneur Assessment Profile ...ow you think about yourself as an entrepreneur, which, in turn, may be useful to you as you consider such key questions as: Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? Should I run a company or work alone as a self-employed freelancer? What kind of business should I own? The dimensions measured by the Profile were developed and  more...

Leadership Assessment Profile ...arify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance between my work life and my personal life? The dimensions measured by the Profile were developed and refined by Dr. John  more...

Turn Your Life Experience Into College Credit Did you know that your knowledge and life experience may be sufficient to earn you legitimate college credit from an Accredited U.S. College or University? Learn from a Life Experience and Adult Education Expert. This course will teach you how to earn College Credit for what know through a series of 6 dynamic lessons. 90 day access to course content. Work at your own pace. Earn College Credit For  more...

Java 2 -- Building Graphical User Interfaces ...ent. You will also learn to create a checkbox control to turn an option on or off. Additionally, you will learn to create a set of radio buttons by using the checkboxGroup classes that enable you to select one and only one check box in a group. This unit also covers defining a Choice class, which is used to create a pop-up list. Also, this unit will cover the List class that provides a  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for  more...

Design a Winning Business Based on Your Idea--Self-Directed ...turns dreamers into winners. To turn a concept into a golden success, you need a plan for financing, market research, marketing, operations and more. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for  more...

Outlook 2007 Level 2 ...ionery. They will also learn how to create, activate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages; request delivery receipts; and create e-mail polls. Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default  more...

The EcoBroker Certificate Program ...ormation and access to technical experts in the field. In turn, the buyers and sellers of real estate, as well as members of the general public, enjoy a variety of energy and dollar saving benefits as a result of the reduced maintenance and utility costs associated with more energy-efficient properties. The EcoBroker emphasis on recognizing and taking advantage of the energy-efficient features  more...

Promoting Your Brand to Consumers ...and name and then start noticing that brand name at every turn? You hear a contest promotion on the radio, get a coupon in a magazine, see a commercial on the television, or notice a celebrity endorsement on a billboard. It's as if, suddenly, someone flipped a switch and that brand name appeared out of thin air. What do you call that phenomenon? Integrated marketing communication: the act of  more...

Implementing a Succession Plan Simulation ..., analyze markets, and write reports with extremely short turn-around times. More often than not, these studies are pre-marketed, so late deliveries or aborted projects can be quite costly. URG has experienced dramatic growth over the past three years. Through aggressive hiring, production staff has been increased by 50 . However, due to the high demands of the job, the average retention rate  more...

Lean Techniques ... queue processes that inconvenience the customer at every turn. In this course, you'll learn how lean techniques can help organizations maximize value and minimize waste. In Lesson 1, you'll examine lean production techniques that can be successful for many manufacturing organizations. In Lesson 2, you'll explore organizational techniques critical to the lean enterprise and you'll discover what  more...

Listening to Comprehend ...ches listening skills, it is important to have your audio turned on for certain sections. In some instances, the text that is spoken will display in the caption text box. In these case, the important feature is not what is said, but how it is said. In these sections, it would be most effective for you to turn off the captions to get the full effect of the audio. In other instances, audio is  more...

Crafting Deals "A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or  more...

The Inbound Call Center Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ... that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action. Learn To: Understand the role of data in the implementation of Six Sigma. Understand how different types of data can be used differently in Six Sigma projects. Understand how metric systems help in collecting appropriate data. Develop a data collection plan.  more...

Oracle SQL Tuning Diagnostics and Tuning Schema ... Sequence the steps to be performed for using SQLTrace. Turn on autotrace option in the specified format. Match the various performance analysis tools available tools available for identifying expensive statements with their functions. Unit 3: Tuning the Schema Duration: 2 Hour(s) Identify the levels of B*-tree index structure. Identify the features of a B*-tree index  more...

Defining Microsoft NET Solution Architectures Part 3 ...hase of the solution design process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the course. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of the  more...

Defining Microsoft NET Solution Architectures Part 4 ... and .NET Framework security strategies. It then looks in turn at the Stabilization and the Deployment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the course. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To  more...

Defining Microsoft NET Solution Architectures Part 3 ...hase of the solution design process. Coverage is given in turn to Physical Design goals and models, Physical data modelling, the Presentation Layer, and Design Goals behind the Physical Design. A case study on the Physical Design phase completes the course. Elements of the .NET Framework are addressed at all critical points. Learn To To identify features of the  more...

Defining Microsoft NET Solution Architectures parat 4 ... and .NET Framework security strategies. It then looks in turn at the Stabilization and the Deployment stages of the project. It closes with coverage of Standards and Processes. Three case studies address the three main areas of the course. Elements of the .NET Framework are addressed at all critical points. The course, and curriculum, closes with an Exam Practice NLO. Learn To  more...

Communicating w Difficult People Handling Difficult Co-Workers ...t. Apply proper techniques to turn destructive conflict into constructive conflict. Utilize proper methods to avoid advanced conflict. Apply the resolution process to solve co-worker conflict. Recognize the characteristics that make mediation successful. Audience Managers,  more...

Workplace Aggression Recognizing Aggressive Behavior ... Recognize aggressive behavior that could turn violent. Explain the relationship between aggression experienced at home and at the workplace. Apply the MAD acronym to recognize stages of workplace aggression. Differentiate among the nine common profiles of aggressive employees. Audience  more...

Delegation Understanding Delegation ...nagers who want to improve their delegation skills and in turn increase their own visibility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Delegation Fundamentals (0.5 -  more...

Delegation The Delegation Process ...nagers who want to improve their delegation skills and in turn increase their own visibility as well as the team a a s visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Analyzing and Appointing (0.5 -  more...

Delegation Monitoring Evaluating Results ...agers that want to improve their delegation skills and in turn icrease his/her own visibility as well as the teams visibility within the company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Reviewing Delegates (0.5 - 1 hour)  more...

Total Quality Management Principles ... at Icon International. You've called a meeting to try to turn around the results of a recent poll by a leading financial media organization, which found it was bottom of the customer satisfaction table. In response to this, you've set up a focus group to ensure that Icon is in the top 10 for next year's poll. You hope that a small focused team will help to solve the issue of customer  more...

Team Conflict Resolving Team Conflict ...owing the correct guidelines. Turn destructive conflict into constructive conflict in a team setting. Apply conflict-resolution skills when addressing a team conflict. Resolve team conflict by following the correct process. Audience Team members who want to understand how to resolve conflicts within the  more...

Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services ...Servers infrastructure, explaining each of the servers in turn - BizTalk Server 2000, Application Center 2000, Commerce Server 2000, Host Integration Server, SQL Server 2000, Exchange Server 2000, ISA Server 2000, Mobile Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with security and standards,  more...

Microsoft NET Tech Overview Part 2 NET Server Infrastructure Services ...Servers infrastructure, explaining each of the servers in turn - BizTalk Server 2000, Application Center 2000, Commerce Server 2000, Host Integration Server, SQL Server 2000, Exchange Server 2000, ISA Server 2000, Mobile Information 2001 Server. It then covers each of the chief products of the .NET initiative and each of the chief services. The course concludes with security and standards,  more...

Relationship Management - Building the Client Relationship In "Relationship Management - Building the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items  more...