From Serebra Learning Corporation
Colt and Winchester Case Study 1: Start-up Businesses 


...s the expectations of investors. This course explores the typical financial strategy issues for businesses in the start-up phase. The course covers: The financial characteristics of a start-up business The appropriate financial strategy for a start-up business
Appropriate sources of finance, dividend policy and business control systems for a start-up business
Throughout the course the
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Colt and Winchester Case Study 2: Growth Businesses 


...s the expectations of investors. This course explores the typical financial strategy issues for businesses in the growth phase. The course covers: The financial characteristics and strategic emphasis of a business in the growth phase The appropriate financial strategy for a growth business
Appropriate sources of finance, dividend policy and business control systems for a growth business
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Colt and Winchester Case Study 7: Declining Businesses 


...s the expectations of investors. This course explores the typical financial strategy issues for businesses in the decline phase. The course covers: The financial characteristics of a business in the decline phase The strategic options open to a business in the decline phase The importance of its dividend policy
Throughout the course the student can apply their learning to a fictitious
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The OSI Model 
Upon completing this
WestNet e-Learning module, you will be able to explain why the
OSI model was created; name and understand the layers of the OSI reference model; and, describe what an open standard is and why it benefits both vendors and customers.
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Sales Buyer Behaviors 


The
Selling Process:
Buyers Behaviors, is the second of sixteen courses in this curriculum. After the completion of this course you will be able to identify the criteria that influence buying decisions and identify the seven typical buyer behaviors in a sales interaction. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize
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Call Center Structures The Call Center Profession 
This course describes the functions, structure and key players of a typical call center, and underscores the uniqueness of the profession. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
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ITIL Configuration and Release Management 
Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The
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Interacting with the Customer 
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome
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Managing Delivery 
Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what
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Managing Conflict Stress and Time 
Each customer wants her problem to be the most important problem to the
Customer Support Specialist (
CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage
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The Customer Support Specialist CSS 
...he environment in which he performs his duties, including typical roles of the
CSS in a support environment, basic tasks accomplished by the CSS, the support center and customer's role in a support environment, how the support center has evolved, and company and support center best practices. This course prepares individuals interested in the
Help Desk Institute (
HDI) Customer
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Making Group Decisions The Nature of Groups 
This course provides insightful perspectives into the unpredictability of group dynamics. Tips to recognize challenging behaviors and suggestions for successfully managing group responses are presented. Professionals who want to resolve workplace challenges more effectively.
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A Process for Business Writing The POWER Writing Process 
This course contextualizes all that follows. It outlines the typical concerns of business document readers and introduces the five stage process for creating reader-based documents. Professionals who want to enhance their written business communications by effectively addressing audience needs.
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Understanding Technical Professionals 
As a manager, have you felt that technical professionals are sometimes difficult to understand? Do you find that the usual management models are not as effective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new
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Union Work Environments HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certifications, including
PHR (
Professional in
Human Resources), cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating
Human Resource professionals' competencies. HRCI is an affiliate
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Leadership in Six Sigma 
Six
Sigma has become synonymous with quality in the business world, but there is no prescriptive process for planning and launching a
Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to
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Financial Analysis for Successful Marketing 
...ach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy. This includes assessing financial resources, the development of a financial schedule and an allocation plan, the calculation of important financial ratios, pricing and evaluating and testing the marketing plan after
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Team Dynamics 
Effective development of teams improves the organization's quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization's vision and mission. This course explores team building and team dynamics. It is aligned with the
Quality Management Division of
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Building Brand Equity 
Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand.
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Branding Your Internet Identity eMarketing Overview 
This course helps learners to understand the different approaches taken toward eMarketing and the various components of an eMarketing plan. A series of strategies are also provided to assist course participants when implementing a
Web presence as part of their marketing mix. Professionals who want to create and promote an online marketing strategy
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Branding Your Internet Identity Define Your Core Business 
This course teaches learners the typical components of a business overview - an important part of any eMarketing plan. It also demonstrates how important it is to review your company name. The all-important question - to what degree your organization should launch an
Internet presence - is also addressed. Professionals who want to create and promote an online marketing strategy.
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The Linux Operating System 
This course covers the origin and history of the
Linux operating system and its relation with other
Unix family systems. It examines various ""distributions"" of Linux , its value as a reliable business solution, and its various components, and it addresses issues surrounding its use, administration, and development. The course highlights those aspects that make Linux an innovative operating
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E-Commerce 7 0 
This
WestNet e-Learning module explores the extensive, invisible "back-end" systems that make online business possible: credit cards and electronic cash,
Web marketing strategies, search engines that bring customers to online storefronts, and integrated systems of specialized servers that handle complex transactions at a distance.
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e-Business Part 2 Building the Infrastructure 
The second course in the e-Business curriculum focuses on technical infrastructure needed to support an e-Business initiative. It focuses on the sub-application level, examining network and protocol options and requirements. It introduces some of the major players in the market and business drivers that could affect an organization's choices. The target audience is those individuals tasked with
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How to Build a Computer Network 
This
WestNet e-Learning module reviews the major concepts presented in this course and shows how they work together in several real-world situations. You will also learn how one local area network (
LAN) connects to another, with particular attention to
Internet connectivity.
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The Basics of Novell NetWare 
This
WestNet e-Learning module outlines server and client environments, compares
NetWare 5.1 services to previous versions of NetWare, looks at
NDS and its management tools, and presents an overview of NetWare protocol stacks.
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Analysis of LANs 
This
WestNet e-Learning module will explain the key concepts of network development and introduce the types of network analysis tools that you will use as you evaluate the performance of an existing
LAN.
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PBX and ACD Systems 
This
WestNet e-Learning module focuses on the private branch exchange (
PBX) telephone switching system. We will see how a combination of telephone switching and dedicated lines can create a wide area voice and data network that can treat most intraoffice calls as "local."
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Extending a Cisco Network to a WAN 
To describe the implementation and configuration of the different technologies used on
Cisco devices to enable wide area connections
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and services
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Cisco ISCW 1 0 Network Connectivity 
To recognize
Cisco architectural framework models and network requirements, and how remote connections are established
Network administrators; network engineers; network managers; systems managers; network designers who wish to validate their ability to install, configure and troubleshoot converged local and wide area networks with 100 to 500 nodes
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Cisco ONT 1 0 TCP and QoS Traffic Management and Mechanisms 
To recognize how
TCP and
QoS support traffic management and optimization, and how their mechanisms are implemented
Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support professionals, network administrators, network engineers, network managers, systems managers, or network designers
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CCNT Basic Telecommunications v6 0 Part 2 
This course focuses on transmission networks, switching, and signaling. The course begins with an overview of transmission networks, looking at current structures, cellular,
Internet, and the various transmission media. It then covers signaling, looking at the various signaling types and processes. The final area of concentration is switching, covering, for example, analog and digital, time- and
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CCNT Computer-Telephony Integration Essentials v6 0 
This course introduces
CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development. Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the
CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.
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CCNT Basic Telecommunications v6 0 Part 1 
The goal of this course is to present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets,
PBX, key and hybrid systems,
ISDN and broadband),
CPE, and services (dedicated and switched). The course then
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Material Safety Data Sheets 
This course is designed to provide both workers and supervisors with a better understanding of how to interpret a
Material Safety Data Sheet (
MSDS), as well as address specific requirements associated with MSDS's in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize the physical states in which chemicals are
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From 123-CBT Computer Based Training
ISA Server 2000 Part 2 Enterprise Deployment Considerations 

...est prerequisite knowledge of outbound access methods for typical client services and applications, such as
Web access, e-mail,
Telnet,
FTP, virtual private networking (
VPN), desktop management, and access control policies. This course prepares learners for
Microsoft exam number
70-227. Content Emphasis Informational Deployment Options Internet /
Intranet, Download, LAN, Workstation
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ISA Server 2000 Part 2 Enterprise Deployment Considerations 

...est prerequisite knowledge of outbound access methods for typical client services and applications, such as
Web access, e-mail,
Telnet,
FTP, virtual private networking (
VPN), desktop management, and access control policies. This course prepares learners for
Microsoft exam number
70-227. Content Emphasis Informational Deployment Options Internet /
Intranet, Download, LAN, Workstation
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ISA Server 2000 Part 1 Setup Access Policies 

...ave prerequisite knowledge of outbound access methods for typical client services and applications, such as
Web access, e-mail,
Telnet,
FTP, virtual private networking (
VPN), desktop management, and access control policies. This course is mapped to
MCSE certification and covers exam number
70-227. Content Emphasis Informational Deployment Options Internet /
Intranet, Download, LAN,
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ISA Server 2000 Part 1 Setup Access Policies 

...ave prerequisite knowledge of outbound access methods for typical client services and applications, such as
Web access, e-mail,
Telnet,
FTP, virtual private networking (
VPN), desktop management, and access control policies. This course is mapped to
MCSE certification and covers exam number
70-227. Content Emphasis Informational Deployment Options Internet /
Intranet, Download, LAN,
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ISA Server 2000 Curriculum 

...ave prerequisite knowledge of outbound access methods for typical client services and applications, such as
Web access, e-mail,
Telnet,
FTP, virtual private networking (
VPN), desktop management, and access control policies. This curriculum is mapped to
MCSE certification and covers exam number
70-227. Content Emphasis Informational Deployment Options Internet /
Intranet, Download,
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ISA Server 2000 Curriculum 

...ave prerequisite knowledge of outbound access methods for typical client services and applications, such as
Web access, e-mail,
Telnet,
FTP, virtual private networking (
VPN), desktop management, and access control policies. This curriculum is mapped to
MCSE certification and covers exam number
70-227. Content Emphasis Informational Deployment Options Internet /
Intranet, Download,
more...
E-Commerce Implementation Issues 

...fy the functions of online storefront systems.
Identify typical storefront features of a medium-scale e-commerce implementation.
Identify typical store management considerations for a medium-scale e-commerce implementation.
Identify advanced storefront features of a large-scale e-commerce implementation.
Identify typical storefront management considerations for a large-scale e-commerce
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Introduction to E-Commerce 

... online customer interactions.
Identify the stages in a typical online transaction.
Identify the role of e-commerce content development.
Identify usability and compatibility considerations for
Web site design.
Identify e-commerce technical support needs.
Identify the tools required to integrate multimedia technologies with e-commerce applications.
Identify e-commerce technical
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From 123-CBT Computer Based Training
Managing Business Risk Risk Assessment Control 

...isks. Learn To Identify typical information sources used in an environmental scan. Identify the methods for measuring risk. Identify the components of risk evaluation. Identify the categories of physical asset exposures. Audience The target audience for this program is
Team more...
Building Cisco Remote Access Networks Part 1 

...Protocol (
CHAP).
Identify the steps that occur during a typical
Point-to-Point Protocol (
PPP) callback exchange.
Identify commands used to configure a Point-to-Point Protocol (PPP) callback server.
Identify the steps to enable Point-to-Point Protocol (PPP) on a callback client.
Identify commands used to enable data compression on a
Cisco router.
Identify commands used to enable a
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SQL Server 7 0 System Administration - Part 1 

...on requirements for installing
SQL Server 7.0.
Perform a typical SQL Server 7.0 installation using the using the
SQL Server Setup program.
Review the steps to complete an unattended installation of SQL Server 7.0.
Identify the components that are installed by the SQL Server Setup program.
Match the SQL Server licensing mode and installation path function with its description.
Identify the
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Complete A 2003 Curriculum 

This A+ curriculum introduces basic hardware components and teaches about
SCSCI devices and how to configure
Bus Architecture. It delves into the concepts of memory modules, mainboards, and bus architecture and presents students with both theoretical and practical instruction on the fundamentals of major
Operating Systems. The curriculum presents instruction on system interfaces and the underlying
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NetWare Service and Support Upgrade - Part 2 

...rking of a
Token ring network.
Match the components of a typical
Token Ring Network with their features.
Identify the limitations of Token ring cabling.
Identify the sequence of steps involved in installing a token ring connection.
Identify the steps taken to correct problems in a Token Ring Network.
Select the characteristics of an
Ethernet network.
Identify the activities involved in
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Red Hat Linux Part 1 User Fundamentals 

...kground knowledge about
Linux and a solid introduction to typical user tasks using the
CLI,
KDE, and
Gnome. These tasks include navigating
GUI desktops, managing files and directories, and launching applications. The learner will also discover how to get help and print files in Linux. L earn To:
Identify the main features of the Linux operating system. Identify the features of the
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Moving from Technical Professional to Mgr Series Getting Started 

...y key functional areas of an IT organization. Identify typical IT department goals. Identify the cornerstones of successful IT management. Identify types of planning carried out by managers. Identify functions involved in organizing and staffing the IT department. Identify key personal skills for an IT manager. Identify ways an IT manager maintains team direction. Identify
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