Online Typical Roles eLearning Training
From Serebra Learning Corporation
Personal Effectiveness - Teamworking: Undertsanding Team Roles


...light. This course will help you gain an insight into the typical roles that you and other team members adopt. You'll look at the factors that affect these roles including the influence of task and feelings approaches. You'll learn how to refine yourself as a team player and stretch yourself into new roles. This course also offers guidelines and questioning strategies for when recruiting which
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The Customer Support Specialist CSS
...he environment in which he performs his duties, including typical roles of the CSS in a support environment, basic tasks accomplished by the CSS, the support center and customer's role in a support environment, how the support center has evolved, and company and support center best practices. This course prepares individuals interested in the Help Desk Institute (HDI) Customer Support
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Making Group Decisions The Nature of Groups
This course provides insightful perspectives into the unpredictability of group dynamics. Tips to recognize challenging behaviors and suggestions for successfully managing group responses are presented. Professionals who want to resolve workplace challenges more effectively.
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