From Serebra Learning Corporation
Framing the Problem 
...ous assumptions, both conscious and unconscious, that are typically made about problems. After identifying these assumptions, you'll be able to tell the productive ones from the nonproductive. You'll also explore specific strategies for getting to the heart of any problem and learn dynamic techniques for framing that problem so that success is greatly enhanced. In the end, your ability to frame
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Computer Telephony Integration 
This
WestNet e-Learning module provides a broad overview of the way
CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.
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JES2 Job Controls ll 
This course discusses output specifications and output processing and explains how to specify a
Universal Character Set image and a
Forms control
Buffer image. It describes how to force a page break, control line spacing and load characters sets. The course discusses the burster-trimmer-stacker, all-points-addressable printers, and the parameters for advanced function printing. It also identifies
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Facilitating On-site and Virtual Teams 
... teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of maturing teams and provide strategies uniquely
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Planning Your Field Sales Approach 
...ions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account profiles, emphasizing the information needed for effective field sales pre-call planning. Finally, the course offers tips for managing time, territory, and paperwork in ways that will enhance performance and the
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Advanced Project Management Project Management Maturity 
...ject
Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity level. You will also learn how to assess a department or organization s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Project managers who are responsible for managing all
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Strategies for Facilitating Critical Thinking 
...typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria
Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of
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Preparing a Business Case 
...the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case, your chances of persuading decision makers within your organization to implement your new project idea, instead of a competing project, stand little chance. This course prepares learners interested in the
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Coaching for Business 
Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and
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Key Stages in Coaching 
Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods. This course is for anyone in an organization who has a role in improving the performance of co-workers, keeping
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Coaching Skills 
At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a
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Accrual Accounting Procedures 
...ions at the end of an accounting period. The transactions typically involve expenses, revenue, and depreciation. Accrual accounting procedures will ensure that your financial information about the business's performance is accurate. After all, accurate financial information is the basis for making crucial decisions in any successful business. Individuals who require knowledge of the basics of
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Accounting for Merchandising Businesses 
...sing businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for merchandising businesses. Applying these accounting procedures will help keep a business in control
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Communicating and Implementing Requirements 
A business analyst expresses the output of a requirements analysis and documentation phase by presenting, communicating, and gaining approval of the requirements from project stakeholders. Once this solution design is agreed upon, the business analyst assists with detailed design work, testing and quality assurance activities, and supporting solution implementation.This course will explore methods
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Electronic Commerce Security Issues 
This course describes the technologies of ecommerce, including electronic commerce security issues and electronic payment systems. Also presented are business strategies for electronic commerce, including branding and technology-enabled relationship management. The course ends with a discussion of topics that are important to e-commerce but are neither business nor technology issues. These topics
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VoIP Network Integration with Legacy Services 
This module focuses on how we interface legacy
PSTN services with an H.323 network. First, we trace the steps involved in setting up and tearing down an H.323 call. Next, we explore how we can translate
Signaling System 7 (
SS7) interswitch signaling into packetized network traffic, carrying such advanced call features as call forwarding, calling and called party identification information, and
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From 123-CBT Computer Based Training
Windows Server 2003 Managing a Server Env Part 1 

...edential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An
MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+
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Project Management Project Management Framework 

... to the project life cycle.
Identify five project areas typically defined by the project life cycle.
Identify how the relationship between stakeholders and risk changes over a project life cycle.
Identify the relationship between cost and staffing changes over a project life cycle.
Identify how a project life cycle differs from a product life cycle.
Unit 4:
Organizational Influences more...
Advanced Project Mgmt Portfolio Management 

... should include. Identify criteria typically used to select and prioritize R&D projects. Select the factors that can help executives prioritize R&D projects. Match the decision-making models with their descriptions. Identify two areas executives should consider when balancing an R&D portfolio.
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Advanced Project Mgmt Project Management Maturity 

...ject
Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity level. You will also learn how to assess a department or organization a a s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Learn To
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Project 2002 Curriculum 

...s, end users, application developers and system analysts. Typically students will be responsible for scheduling and managing taks and resources and want to use
Microsoft Project 2002 to create efficient and cost-effective projects for their organizations. Students should have basic computer skills and should know the basics of project management techniques. Deployment
Options e-Learning
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Windows Server 2003 Managing a Server Env Part 1 

...edential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An
MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+
more...
Windows Server 2003 Managing a Server Env Part 2 

...edential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An
MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+
more...
Windows Server 2003 Managing a Server Env Part 2 

...edential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An
MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+
more...
Windows Server 2003 Managing a Server Env Part 3 

...edential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An
MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+
more...
Windows Server 2003 Managing a Server Env Part 3 

...edential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An
MCSA candidate should have 6 to 12 months of experience administering client and network operating systems in medium to large environments. Before taking this course, students must have: A+ certification, or equivalent knowledge and skills; Network+
more...
Windows Server 2003 Skills Update for MCSAs Part 1 

...The audience consists of IT professionals who work in the typically complex computing environment of medium to large companies. The related upgrade exam is available only to candidates who are currently certified as
MCSAs or as
MCSEs on
Windows 2000. Prerequisites include either an
MCSA on Windows 2000 or an
MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates
more...
Windows Server 2003 Skills Update for MCSAs Part 1 

...The audience consists of IT professionals who work in the typically complex computing environment of medium to large companies. The related upgrade exam is available only to candidates who are currently certified as
MCSAs or as
MCSEs on
Windows 2000. Prerequisites include either an
MCSA on Windows 2000 or an
MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates
more...
Windows Server 2003 Skills Update for MCSAs Part 2 

...The audience consists of IT professionals who work in the typically complex computing environment of medium to large companies. The related upgrade exam is available only to candidates who are currently certified as
MCSAs or as
MCSEs on
Windows 2000. Prerequisites include either an
MCSA on Windows 2000 or an
MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates
more...
Windows Server 2003 Skills Update for MCSAs Part 2 

...The audience consists of IT professionals who work in the typically complex computing environment of medium to large companies. The related upgrade exam is available only to candidates who are currently certified as
MCSAs or as
MCSEs on
Windows 2000. Prerequisites include either an
MCSA on Windows 2000 or an
MCSE on Windows 2000 certification, or equivalent knowledge and skills. Candidates
more...