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From Ahana Systems and Solutions (P) Ltd
MS SQL Database Administration
...* Install and configure Microsoft SQL Server 2005.
* Understand basic database design principles and how to implement them in SQL Server.
* Learn the fundamentals of writing Transact-SQL queries that retrieve or modify data.
* Understand the differences between view, stored procedures, triggers, and user-defined functions.
* Perform calculations with Visual Basic and Visual
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MS SQL Database Administration
...* Install and configure Microsoft SQL Server 2005.
* Understand basic database design principles and how to implement them in SQL Server.
* Learn the fundamentals of writing Transact-SQL queries that retrieve or modify data.
* Understand the differences between view, stored procedures, triggers, and user-defined functions.
* Perform calculations with Visual Basic and Visual
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From Jef Menguin
Customer Service Professional
... effectively serve your customers, you need to completely understand the market in which you do business, the products and services you offer, and the strengths and weaknesses of your competition. To best achieve a lifetime relationship with your clients, you want to be considered their trusted adviser.
Learning Objectives
1. Understand how customers get service value from your
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Effective Communication Getting Your Message Across



...efforts.
This program is designed to help participants understand the impact of their own communications and learn new skills and concepts aimed at improving the match between message sender and message receiver.
Note: We usually hold this workshop in Metro Manila, Philippines. However, feel free to contact us. You may reach us through +6329204323632. We have been to many provinces of
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Proactive Project Management



Although projects are temporary in nature, they do have a definite beginning and end. Since this feature makes them distinct from the normal ongoing work of a business, special management skills are required. With project teams becoming an increasingly important part of the modern organization, proactive management of each phase of a project is critical to success in the workplace.
Crisis
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Stress for Success Workshop



...UNDERSTAND AND MANAGE THE STRESS IN YOUR LIFE
Stress is a universal and naturally occurring phenomenon in humans. Recent epidemiological research indicates marked increases in stress-related diseases as a result of life styles saturated with excessive stress and chronic tension. Burnout, heart attacks, ulcers, decreased productivity, relational problems, depression, loneliness, and cynicism
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Five Star Teamwork



...fact that theya ve been assembled. Effective teams understand that teamwork is a behavioral issue. Team members recognize that their success is inextricably linked with one another, and they act accordingly. And so must you!
But there are effective teams and then there are a FIVE STARa teams a the best of the best. What separates them? The answer is
commitment.
More
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Train the Trainer



...w adults differ from children in the way they learn.
a Understand and identify different behavioral styles and adapt training as necessary.
a Use experiential learning in designing training programs.
a Demonstrate their understanding of new material through completion of case studies.
a Explain what a solid training program looks like.
a Be able to describe a needs analysis and
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From Lorman Education Services
IRS Form 1099 Reporting: What You Need to Know
... - and stay current and in the clear.
Benefits for You
- Understand what types of payments are reportable and who should receive Form 1099
- Understand compliance requirements including filing corrected returns, how to respond to backup withholding notices and when to perform backup withholding
- Understand worker classification issues
- Brief summary of issues associated with paying non US
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IRS Form 1099 Reporting: What You Need to Know
Understanding Geotechnical Reports and Designs
...understand geotechnical reports and designs with ease. /strong
Subsurface conditions can have a significant financial impact on all construction projects. Involving a qualified and experienced geotechnical engineer in the project development, design and construction is a proven way to reduce risks and deliver better designs and better performing projects. Learning to properly implement
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Property Tax
...ar and get up to speed on property tax issues and trends. Understand the intricacies of personal and real property assessment. Get a handle on complicated issues surrounding property tax incentives. Avoid problems down the road by protecting yourself and your company - find out exactly what the critical issues are and how to best handle them. You'll gain the practical insight you need to deal
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Strategies in Defending OVI Cases
...
Join us for this seminar and get valuable tips on how to understand both the technical and legal aspects of OVI defense. You'll learn about the errors police officers make in field sobriety and blood tests - and how to use these errors to your client's advantage. Sign up today to discover key strategies that every OVI defense lawyer needs to succeed.
Benefits for You
- Trial tactics that
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SEQRA
...ion measures
- Tips on procedural compliance with SEQRA
- Understand potential litigation risks
IACET Learning Objectives
- You will be able to discuss the purpose of SEQRA.
- You will be able to review analysis framework and techniques.
- You will be able to describe mitigation measures.
- You will be able to identify the health, safety and welfare aspects of SEQRA.
This seminar is designed
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Sales and Use Tax
... relevant to your company or clients.
Register today and understand the sales and use tax complexities that confound many business owners. You'll find out what's taxable, the best way to handle multistate issues and how to survive sales tax audits. Don't end up with the penalties and interest that are so dangerous for your budget in this volatile economy - sign up today!
Benefits for You
-
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Managing Construction Projects
...the various delivery systems - what works best for you?
- Understand the nuts and bolts of construction contracts
- Avoid common pitfalls by using project scheduling to your advantage
- Resolve disputes - before they end up in the courtroom
- Find out what you need to know about essential recordkeeping
IACET Learning Objectives
- You will be able to identify key contract concepts.
- You will
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Workers' Compensation Update
Benefits strong Concerned about how workers' compensation law is changing - and how your practices may be impacted? /strong
If workers' comp costs are a thorn in your side - and why wouldn't they be? - fear not! There is a way for you to immediately lower your costs and your frustration. And it's easy too! Join us for this seminar and get up-to-the-minute strategies and legal updates.
Minimize
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Prevailing Wage Law
...ge predicaments in your next project.
Benefits for You
- Understand the intricate rules governing prevailing wages and benefits
- Adhere to complex guidelines surrounding wage determination
- Discover how prevailing wages are enforced
- Avoid penalties and litigation for failing to comply
- Get a headache-free approach to fulfilling your apprenticeship obligations
This seminar is designed for
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Wetland Regulation
...eminar and get up to speed on what constitutes a wetland. Understand the intricacies of wetland and water regulation. Get a handle on complicated issues surrounding the New York State Freshwater Wetlands Act. Avoid problems down the road by protecting yourself and your company - find out exactly what the critical issues are and how to best handle them. You'll gain the practical insight you need
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Construction Lien Law and Other Payment Rights
...Understanding mechanics' liens, stop notices and payment bonds - Don't be caught off guard! /strong
Attend this seminar and learn strategies for tackling lien and bond issues in any project. Find out how to efficiently collect payment for your work or supplies - or protect your property from unwarranted liens. Or, if you're an attorney, learn how to properly advise your clients in the event
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Employment Standards Act
...n the difference between vacation pay and vacation time
- Understand the managerial exception definition pertaining to the standard workweek
- Do your part to save the company money by learning how to terminate without causing claims
- Keep yourself out of the courtroom - get bulletproof overtime calculation techniques
- Make sure your company's policies are compliant with leave laws
IACET
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What We Say to Jurors and What They Hear: How to Stop Stereotyping Jurors and Start Talking to Them
...helpful strategies on jury selection. You'll gain a clear understanding of what we know about juries today. Meet the challenges ahead and find out what you need to know about opening statements. These are just a few of the valuable tips we'll discuss at this must-attend seminar. You'll acquire the shrewd wisdom and good judgment necessary to succeed - no matter what challenges arise. Don't miss
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Return-to-Work Issues in Workers' Compensation
... injuries and absences from work. It's crucial for you to understand your obligations and employees' rights. Attend this seminar and learn the essentials of the statutory schemes relating to disabilities and absences from work. You'll learn practical strategies for handling various legal and rehabilitative issues involved with injured or absent employees. Register today to make sure you stay on
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Drug Testing in the Workplace and Rehabilitation of Workers
...- Get up to date on current law and privacy legislation
- Understand the impact of human rights legislation on drug testing
- Tips on how to avoid discrimination based on disability or disease
- Find out what you need to know about the current law on termination for drug use
This seminar is designed for human resource managers, operation managers, presidents, vice presidents, safety
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From IntSol India
JBoss Administration Program




...ications on JBoss
Navigate JBoss' directory structure
Understand JBoss architecture, boot process, services, deployers, and configuration files
Effectively monitor and manage JBoss via JMX
Understand the structure and configuration of Java EE components and applications
Secure JBoss and applications running on it
Set up JBoss for SSL
Tune JBoss's performance
Explore different
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JBoss Administration Program
From Lorman Education Services
Employee Discharge and Documentation
Don't be caught unaware. Learn about the traps that await the unwary employer.
Eliminate expensive and time-consuming legal battles by making sure you have the latest developments and defense strategies at your fingertips. Documentation can be a hassle - but you may need it later to show you had legitimate reasons for disciplining or terminating an employee. What's more, courts and juries are
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Employee Discharge and Documentation
Understanding Individuals With Asperger's Syndrome or High Functioning Autism
...pectrum disorders in schools, teachers need more tools to understand these students' needs.
Attend this seminar and gain tips on implementing effective intervention techniques. You'll also find out how to avoid overlooking - or mislabeling - vision deficiencies that can lead to poor academic performance. Now's the time to create the inclusive learning environment your students deserve - enroll
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Tricks, Traps and Ploys Used in Construction Scheduling
...understand the risk and benefits of the construction schedule.
Efficiently plan and construct your next project - join us for this seminar and stay abreast of the latest issues surrounding construction scheduling. You'll gain an understanding of CPM as both a claims analysis tool and management tool.
Register today to gain the practical insight you need to deal with any challenges that come
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The Americans With Disabilities Act and the Impact of the 2008 Amendments
... more than ever - it's important for your organization to understand updated ADA requirements and develop strategies to document compliance and minimize your risk. Attend this seminar and get the guidance your company needs to avoid costly and time-consuming discrimination lawsuits.
Register now and get up to speed on recent developments under the ADA Amendments Act of 2008 - and how to
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Workplace Investigations
... issues surrounding workplace investigations in New York. Understand the intricacies of properly conducting, concluding and documenting an investigation. Get a handle on complicated issues surrounding interviewing.
Avoid problems down the road by protecting yourself and your company - find out exactly what the critical issues are and how to best handle them. You'll gain the practical insight
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Green or Sustainable Construction
Stay ahead of the curve - learn how to incorporate the latest green building practices into your next project.
Green technology and technical issues are changing so fast that it may seem impossible to keep up. That's where we can help! Attend this seminar and discover how green buildings can help you make more money because they're more attractive to buyers.
Hear an informative case study to
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Defending a Workers' Compensation Claim
Find out how to minimize workers' compensation costs - stay afloat in these challenging economic times.
If workers' compensation costs are a thorn in your side - and why wouldn't they be? - fear not! There is a way for you to immediately lower your costs and your frustration. And it's easy too! Join us for this seminar and get up-to-the-minute strategies and legal updates.
Minimize future
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Teacher Appraisals and Dismissals
... and get up to speed on statutory appraisal requirements. Understand the intricacies of dealing with sexual misconduct by teachers. Get a handle on complicated issues surrounding dress codes.
You'll also get an inside look at how to respond to confusing issues surrounding off-duty conduct. Take advantage of this opportunity to make sure you - and your teachers - stay current and stay out of
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Fully Funded vs. Self-Funded Health Benefits: Which Option Is Best for Your Organization?
...speed on the components of an effective benefit strategy. Understand the intricacies of HRAs, FSAs and HSAs. Get a handle on the risks and potential rewards of self-funding your health plans. Avoid problems down the road by protecting yourself and your company - find out exactly what the critical issues are and how to best handle them.
You'll gain the practical insight you need to deal with
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Managing Absenteeism
... to speed on managing employee absences in New Brunswick. Understand the intricacies of attendance management. Get a handle on complicated issues surrounding human rights. Avoid problems down the road by protecting yourself and your company - find out exactly what the critical issues are and how to best handle them.
You'll gain the practical insight you need to deal with any challenges that
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Construction Management/Design-Build
... speed on how construction projects are undertaken today. Understand the intricacies of two widely recognized methods - design-build and construction management. Get a handle on complicated issues surrounding these delivery methods and the respective risk allocations among the various parties. Don't wait - register today to make sure you stay on the cutting edge of your field.
Benefits for You
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Real Estate Law From A to Z
...up to speed on the legal concepts related to real estate. Understand the intricacies of real estate transactions. Get a handle on complicated issues surrounding assessments and property taxation. Avoid problems down the road by protecting yourself and your company - find out exactly what the critical issues are and how to best handle them. You'll gain the practical insight you need to deal with
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Plan Reading and Scheduling
...ction plans and progress schedules. Find out how to read, understand and interrelate all the parts of construction drawings - plans, sections, elevations, details and other information.
Learn how to read both bar chart and CPM progress schedules. Discover how these documents may lead to disputes or may be used to resolve disputes, either during the project or during litigation. Don't miss this
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Auto Claims and Trials: Winning, Defending and Understanding Coverage
...tice automobile litigation daily or simply wish to better understand auto litigation for your paralegal or insurance practice, this is one crash course you can't afford to miss.
Benefits for You
- Navigate the confusing policy language and law governing uninsured and underinsured motorist coverage
- Successfully prosecute and defend auto cases
- Learn to deal with tricky bad faith issues in
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Multistate Taxation: Income, Sales and Use, and Beyond
...Understand a multistate business' tax risks ... and get tips for managing them.
Mistakes made when collecting, paying or reporting tax can result in your business incurring serious liabilities - for taxes, interest and penalties. This seminar provides the perfect opportunity to get the most current information on all aspects of complicated multistate taxation. Learn from leading tax experts
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Basic Commercial Leases
... and get up to speed on key issues in lease negotiations. Understand the intricacies of the current state of the New York commercial market. Get a handle on complicated issues surrounding assignment and subletting. Avoid problems down the road by protecting yourself and your company - find out exactly what the critical issues are and how to best handle them. You'll gain the practical insight
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Top Techniques for Working With Children Who Have Sensory Dysfunction
Discover successful techniques when faced with sensory dysfunction challenges.
In a world where the incidence and prevalence of autism is rising, clinicians and medical practitioners find themselves often in the company of patients who present with sensory dysfunction deficits. Attend this enlightening seminar and stay abreast of the latest techniques for treating sensory disorders. Our seasoned
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Coastal Engineering and Land Use Issues
...r and get up to speed on the Coastal Zone Management Act. Understand the intricacies of regulations related to streams, wetlands and buffers. Get a handle on complicated issues surrounding the one-stop coordination express permitting program. Avoid problems down the road by protecting yourself and your company - find out exactly what the critical issues are and how to best handle them. You'll
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Strategies to Reduce Medicare Billing Errors
...pically one of the largest payers for most practices, and understanding the importance of managing and reducing or eliminating these denials is crucial to any medical practice. Denial management is one of the most often overlooked aspects of the Revenue Cycle which can be very costly for medical practices. Help your practice understand and reduce or eliminate Medicare denials by learning what
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Understanding California's Public Construction Bidding Process
...ctor considering bidding on public contracts, but want to understand the process better? Are you employed by a public agency that wants to take advantage of construction contracting options while minimizing the likelihood of protests? Are you an attorney who wants to help your client take advantage of public money available for construction projects?
If you answered yes to any of these
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Fundamentals of Acquisition Transactions
...nd get up to speed on current developments in agreements. Understand the intricacies of mergers and acquisitions. Get a handle on complicated issues surrounding qualified plans. Avoid problems down the road by protecting yourself and your company find out exactly what the critical issues are and how to best handle them.
You ll gain the practical insight you need to deal with any challenges
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Financial Statement Analysis: Understand and Interpret Financial Results for Better Management, Investment and Credit Decisions
Financial Statement Analysis - Spot the key performance indicators found and sometimes hidden in financial statements.
Financial statement analysis is one of the most complicated and time-consuming tasks you ll face, but it is a key means of determining the financial health of a company financial statements often contain a gold mine of information if you know what to look for. Join us for
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Understanding Land and Title Surveys
...Understanding Land and Title Surveys - End confusion on the survey maze.
Join us for this innovative seminar and get up to speed on different types of surveys and maps. Understand the intricacies of survey exception and survey reading. Get a handle on complicated issues surrounding positional accuracy and mapping standards. Avoid problems down the road by protecting yourself and your company
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All About Trusts
...
Attend this cutting-edge seminar and you ll gain a clear understanding of the different types of trusts. Meet the challenges ahead and find out what you need to know about estate planning issues, asset protection considerations, estate and gift tax considerations, and grantor trust rules.
These are just a few of the valuable tips we ll discuss at this must-attend seminar. You ll acquire the
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Risk Transfer Provisions: The Hidden Traps in Construction Agreements
5 Risk Transfer Issues in Contracting - Tucked away in today s construction agreements is a number of risk shifting provisions. All too often, one or more parties in a construction project do not appreciate the significance of these provisions. These provisions can effectively transfer millions of dollars of risk, and the party accepting that risk must properly understand the implications of these
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Boot Camp for QuickBooks by Lorman Education Services
Boot Camp for QuickBooks by Lorman Education Services - In 90 information-packed minutes, you ll learn what you need to know to perform the most common QuickBooks tasks: setting up the accounting system, writing checks, invoicing customers and receiving payments, and entering and paying bills. You ll explore the meaning of critical QuickBooks concepts like opening balance equity, undeposited
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Planning for Renovation Projects
... responsible for planning an existing building project to understand the process to avoid common pitfalls. The teleconference will also explain the method required for achieving LEED point for renovations. You will learn how to save thousands of dollars in development costs.
Learning Objectives
You will be able to explain the scope and objectives for commercial building renovation.
You
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Due Diligence in the Real Estate Process
... the property or the soil conditions. You will be able to understand what due diligence is and how to conduct a thorough due diligence process to avoid any surprises, reduce costs and expenses, and minimize investment risk for yourself or your client. You will also be able to identify the components of a due diligence process, including what they are, how to best handle them and in what order,
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Nuts, Bolts, Urban Myths and Sharks in the Water: Fundamentals of Federal Grants Law
Grant Management for Grant Recipients - Join Edward T. Waters, an attorney with nationally recognized expertise in federal grants law, to review the essential elements of federal grants and subgrants from a legal perspective. Learn about the fundamentals of grant administration followed by a discussion of urban myths that is, commonly misunderstood provisions of federal grants and sharks in
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What's New for LEED in 2009: The Overhaul of the U.S. Green Building Council LEED Program
...ia and rework the numerical rating system to be easier to understand. Key provisions receiving attention include energy efficiency, materials, water conservation and sustainable sites sections. Changes to green design intent, prerequisites and credits, as well as new information on how LEED 2009 documentation requirements differ from past versions are included. Not only are the 2009 upgrades
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The Manufacturing Deduction: What Is It and Who Qualifies?
...llustrating these requirements. Attendees will be able to understand the requirements for calculating the Section 199 deduction, including qualified production activities, domestic production gross receipts, the allocation of costs of goods sold and other costs, related party rules, pass-through entity rules and various other issues. This teleconference will describe recent developments
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The Basics of Finance Learn to Read and Understand Balance Sheets Income Statements and Cash Flow Statements
Finance is the universal language of business are you fluent?
Each company s success is measured by its bottom line a basic knowledge of finance terminology is essential in today s business world. In this information-packed seminar, you ll get an in-depth look at the three basic financial statements the balance sheet, the income statement and the cash flow statement. Find out how they tie
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Form 5500 What You Need to Know to File
How to avoid the pitfalls of Form 5500 what you don t know could hurt you.
This seminar is for those working in employee benefits who want to expand their knowledge about Form 5500 and related schedules. Form 5500 is a complex information return designed to meet the needs of three government agencies. Because of the numerous types of plans and sponsors, it is not always clear which plans are
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Profitable Strategies for Distressed Real Estate Investment Properties
...issues related to foreclosed and pre-foreclosed property. Understand the intricacies of purchasing real estate using your 401(k). Get a handle on complicated issues surrounding government-owned and bank-owned property. Avoid problems down the road by protecting yourself and your company find out exactly what the critical issues are and how to best handle them. You ll gain the practical insight
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Best Practices in Workers Compensation Pre-Existing Injuries Repeat Claimants Permanency Issues and Legal Terminations
...ative seminar and get up to speed on post-injury actions. Understand the intricacies of healing period issues. Get a handle on complicated issues surrounding medical legal cause in workers compensation. Avoid problems down the road by protecting yourself and your company find out exactly what the critical issues are and how to best handle them. You ll gain the practical insight you need to deal
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Buying and Selling a Business and Business Valuations
...novative seminar and get up to speed on structure issues. Understand the intricacies of purchase and sale agreements. Get a handle on complicated issues surrounding closing documents. Avoid problems down the road by protecting yourself and your company find out exactly what the critical issues are and how to best handle them.
You ll gain the practical insight you need to deal with any
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From iWare Logic
FREE CRM Workshop at Pune India
a Know CRMa is an intensive short duration workshop where we dona t just talk about CRM concepts but how they can be implemented usefully in your day to day operations. CRM consultants will share their knowledge and experience with you and help you understand the components of an effective CRM solution through guided demonstrations of Oracle CRM On Demand.
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From L'Obel IT-Palaestra
L'Obel Certified Erwin Training
L'Obel Certified Erwin Training
L'Obela s Erwin course will help you acquire advanced skills for becoming a skilled Data Warehouse Specialist.
Internship Options
L'Obel ITP is unique in its training and delivery methodology as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the
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L'Obel Certified SEO SEM Analyst Training in Bangalore





... SEO Copywriting
- Speak to Your Audience
- Use Easy to Understand Language
- Build Your Copy Around Your Keywords
- Keyword Integration
- Assignment 4 (Tutor-Graded)
SEO Integration
- Putting it All Together
- Target Keyword Phrases
- Optimized TITLE Tag
- Optimized META Description Tag
- Optimized META Keywords Tag
- Optimizing an Un-optimized Page
- Integrating Optimized
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From Compliance Solutions
40-Hour HAZWOPER Open Enrollment Seminar

... which may or may
not be within their abilities, and to understand the conditions where assistance
is required.
Who Should Take This Course:
Personnel who are involved in the following disciplines are required to have the
40-hour initial HAZWOPER training (in order to comply with OSHA regulations, an
annual refresher must be completed to keep the certification valid): Removal or
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Disaster Site Worker-Open Enrollment Seminar

...loyee has the perquisite skills and knowledge required to understand the
materials presented in this advanced course. Students MUST either take the
course with Compliance Solutions or provide proof of successful completion
(faxing a copy of a current certification is satisfactory) before they can
attend this course.
Completion Requirements:
Students progress through their curse
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From Alliance Training and Solutions
Oracle R12 Financials Consultant Certification




... navigate within the R12 Oracle E-Business Suite and will understand how to enter data, retrieve information in the form of a query, and access online help. This course also provides an introduction into shared entities, key business flows, functions and integration points between products within the R12 Oracle E-Business Suite. The R12 Oracle E-Business Suite Essentials for Implementers course
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From Pitman Training Centre London
Receptionist Training - The Professional Receptionist Seminar

We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company
Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role.
Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.
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From Simons-White & Associates, Inc.
Lean Six Sigma Overview
...ed to present to managers, directors and professionals an understanding of the concepts of Lean Six Sigma and what they can achieve. During the session, participants will be exposed to the tools used in various phases of Lean Six Sigma and the companies that have achieved significant bottom-line results from the process.
Course Objectives:
By the end of the seminar participants will be
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From Lumenbrite Training
Framemaker 9 Unstructured Essential Skills II
Take your skills to the next level in this two day Framemaker training. You will learn to take advantage of long document support including book management, working with advanced numbering, markers and variables. Create sophisticated tables and rich formatting options that include footnotes, cross-references and more. Learn how to manipulate conditional documents and publish for different outputs.
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From Impact Factory
Line Management Skills Training
...ine Management Training Course is designed to help people understand and engage with what a line manager is supposed to do.
It focuses clearly on the key line management skills such as delegation, motivating and supporting team members.
We will also cover giving essential feedback to keep people on board, becoming more decisive, taking responsibility, managing conflict, learning how to
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Line Management Course
...ine Management Training Course is designed to help people understand and engage with what a line manager is supposed to do.
It focuses clearly on the key line management skills such as delegation, motivating and supporting team members.
We will also cover giving essential feedback to keep people on board, becoming more decisive, taking responsibility, managing conflict, learning how to
more...
Facilitation and Better Meetings Course




This One-day Public Facilitation and Better Meetings Training Course is suitable for anyone involved in running meetings, facilitating groups or running teams.
It seeks to help people understand how a group works and give them the skills and techniques to manage meetings (where you are chair) and facilitate meetings (where you are not).
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Facilitation and Better Meetings Skills Training




This One-day Public Facilitation and Better Meetings Training Course is suitable for anyone involved in running meetings, facilitating groups or running teams.
It seeks to help people understand how a group works and give them the skills and techniques to manage meetings (where you are chair) and facilitate meetings (where you are not).
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Change Management Course




This one-day Public Change Management Course is suitable for anyone facing change in the workplace, whether initiating it yourself, having it thrust upon you or managing other people through it.
There has been some financial turbulence to travel through over recent months. Some people in your organisation may have felt the effects heavily, some may have been firmly in their lifejackets, for
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Change Management Skills Training




This one-day Public Change Management Course is suitable for anyone facing change in the workplace, whether initiating it yourself, having it thrust upon you or managing other people through it.
There has been some financial turbulence to travel through over recent months. Some people in your organisation may have felt the effects heavily, some may have been firmly in their lifejackets, for
more...
Conflict Management Course




This one-day Public Conflict Management Course has a mixture of theory and practical exercises designed to create more effective outcomes.
There are few fantasies in life that are more potent than the "if only" ones. And there are few "if only" fantasies that are as strong as "If only he/ she weren't so bloody difficult then my life would be so much better."
This conflict management
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Conflict Management Skills Training




This one-day Public Conflict Management Course has a mixture of theory and practical exercises designed to create more effective outcomes.
There are few fantasies in life that are more potent than the "if only" ones. And there are few "if only" fantasies that are as strong as "If only he/ she weren't so bloody difficult then my life would be so much better."
This conflict management
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Building Business Relationships Course




This one-day Public Building Business Relationships course is all about how you connect and engage with your client.
Building Business Relationships is an intensive course that includes key elements of our Communication, Networking, Presentation and Body Language programmes.
You need to be a 'safe pair of hands' and at the same time have the skills to engender trust, understand your
more...
Building Business Relationships Skills Training




This one-day Public Building Business Relationships course is all about how you connect and engage with your client.
Building Business Relationships is an intensive course that includes key elements of our Communication, Networking, Presentation and Body Language programmes.
You need to be a 'safe pair of hands' and at the same time have the skills to engender trust, understand your
more...
Assertiveness Training Course




...understand issues around assertiveness.
It's not possible to turn a gentle soul into Anne Robinson - thank goodness! Instead we look at how to be less accommodating and set clearer boundaries for others.
The idea is to feel better about saying 'no' without having to change who you are.
This is a practical assertiveness training course, which will leave the participants feeling more
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Assertiveness Skills Training




...understand issues around assertiveness.
It's not possible to turn a gentle soul into Anne Robinson - thank goodness! Instead we look at how to be less accommodating and set clearer boundaries for others.
The idea is to feel better about saying 'no' without having to change who you are.
This is a practical assertiveness training course, which will leave the participants feeling more
more...
From A2Z Security Group
Training the Conflict Management Trainer









Conflict Management Trainer qualification. One of only 2 nationally recognised trainer qualifications for Conflict Management Trainers.
Successful delegates on this course will be awarded the BTEC Award in Conflict Management Training, one of the SIA approved qualifications. This course is also ideal for anyone who wishes to gain a formal qualification in Conflict Management Training.
The
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From Lumenbrite Training
Dreamweaver CS4 PHP Application Development

Adobe Dreamweaver CS4: PHP Application Development provides students with the knowledge and hands-on practice they need to build and manage dynamic websites using Dreamweaver and PHP. In this course, you'll learn how to connect to a database, search and display results, and build a page to update the database. If you've always dreamed of building a more advanced, data-powered site, but didn't know
more...
Captivate 4 Comprehensive


Create interactive E-learning simulations, demonstrations and assessments in this two-day comprehensive training. Learn to create complete presentations using objects such as text captions, hotspots, interactive elements, voice narrations and audio. You will also create simulations using Captivate's built-in screen-capturing capabilities for building rich interactive user experiences. Your
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Coldfusion 8 Essential Skills I


Learn the fundamentals working with ColdFusion 8 in this three-day intensive training to build powerful data-driven, dynamic websites. You will learn the intuitive ColdFusion coding methods including several essential CF tags, attributes and more. Your instructor will cover created CFQuerys using ColdFusion and SQL to connect to a database. Learn the fundamentals of working with Custom Tags, CFCs
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Dreamweaver CS4 Essential Skills I


Create compelling, feature-rich websites from start to finish using the industry standard tool in this comprehensive three-day training. Your instructor will work with you to teach the nomenclature, essential workflow and techniques to designing your webpages with Cascading Style Sheets (CSS). You will learn to bring in a variety of multimedia assets such as Word documents, photography, logos, and
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Framemaker 8 Unstructured Comprehensive


Learn Framemaker to author and publish long technical documents with enterprise-class tools with advanced features that make complicated layouts and page numbering simple. This course introduces Framemaker as a word processing application with muscle. Create flowing text documents using reusable master pages, paragraph, table and character styles. Export pristine PDF documents that are ready for
more...
RoboHelp 8 HTML


RoboHelp HTML provides the fastest and easiest way for technical communicators, help authoring professionals, and web developers to build, manage, and publish engaging content for help systems and standalone knowledge bases. Our course will introduce you to RoboHelp's development process for designing a Help system. Learn how to utilize the RoboHelp Office environment to create HTML-based Help
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Flash CS4 Comprehensive

Create engaging interactive Flash(swf) content for the web in this comprehensive two-day training. This training focuses on learning the interface, working with the timeline to create animations and the essential workflow when creating content for the web. Create a complete Flash website with navigation, motion graphics, video and loaded content through simple interactive code. Build web banners
more...
InDesign CS4 Essential Skills I


Desktop publishing demystified. Create professional layouts to create everything from a business card to a book in this two-day comprehensive training. Your instructor will work with you to properly create flowing text, and incorporate graphic frames to import images and backgrounds. You will be introduced to several color and typography concepts for use in your workflow. Work with master pages,
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InDesign CS4 Essential Skills II
Take your design skills to the next level in this two-day training. Learn how to maximize your efficiency with quick keys, importing and exporting complicated files, and working with styles including the nesting of styles. Work with tables, table styles and graphics within tables. Utilize transparency and Photoshop Blending Modes. Incorporate Illustrator files and work with type and photo effects
more...
Dreamweaver CS4 Essential Skills II
Take your web building skills to the next level with Dreamweaver CS4 Essential Skills II. Build engaging websites that incorporate CSS to style different page elements such as forms and tables. Design different types of CSS layouts from scratch and learn techniques for dealing with browser compatibility issues. Create CSS image galleries without using tables and style XML data to build an RSS feed
more...
From Simons-White & Associates, Inc.
Beyond Customer Satisfaction To Customer Value




Course Description:
This workshop is designed to create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace.
Course Objectives:
Upon completion of this program, you will be able
to:
Outline the Value of Customer Service & Satisfaction
Draft a personal Vision
more...
From A2Z Security Group
Business Continuity Planning




...practice business continuity plans. Delivered in easy to understand language by experienced practitioners, the course will take delegates through the processes of:
Risk Assessment
Legal aspects of Business Continuity Planning
Impact Analysis
Composition of business continuity teams
Identification of key personnel
Data gathering
Updating data
Preparing the business continuity plan
more...
From Learning Technologies, Inc.
Myers Briggs Type Indicator



At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality
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DiSC - Personality Assessment



At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality
more...
Managing Across Generations



...today s workforce. These sessions focus on how to better understand the different generations and how to communicate more effectively across age groups. We also explore different ways to motivate people differently (See Details Below).
Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting
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From Mullan Training
Introduction To MS Windows



...
BENEFITS
At the end of the course you should be able to understand all you need to know to start using your PC, whether you choose to use it for work or for surfing the internet / playing games at home.
COURSE CONTENT:
X Powering up/Booting
X Starting your computer
X The Windows Desktop
X The Start Button V Start up menu V The Task Bar moving
X Control Panel V Regional
more...
Introduction to Macromedia Dreamweaver
...you will be able to create a fully functional website and understand the terminology & process of web design.
Students will create web sites that include:
- frame-based pages
- tables
- graphics
- links to other websites, PDF documents & email addresses
- behaviours (inc mouseover effects & sounds)
- many other essential web design techniques
By the end of the course, students will have
more...
Advanced Macromedia Dreamweaver



...Understand course objectives
- Understand course pre-requisites
Dreamweaver MX environment
- Advantages of dynamic web applications
- Application server environments
- Create and manage a dynamic site
Dynamically generated content
- Connect to database (ODBC connections in Windows 2000)
- Describe basic SQL statements and build SQL queries
- Add a recordset to a page
- Insert data
more...
Macromedia Dreamweaver - Building Dynamic Sites with SQL



...Understand course objectives
- Understand course pre-requisites
Dreamweaver MX environment
X Advantages of dynamic web applications
X Application server environments
X Create and manage a dynamic site
Dynamically generated content
- Connect to database (ODBC connections in Windows 2000)
- Describe basic SQL statements and build SQL queries
- Add a recordset to a page
- Insert
more...
Introduction To Macromedia Fireworks



..., and create and assign rollover effects for the Web.
-Understand the differences between bitmap and vector graphics
- Use Fireworks to create and manipulate complex vector graphics and apply effects, textures, and patterns
- Understand the GIF, JPEG, and PNG file formats to choose the right one for each kind of image
- Import bitmap (raster) graphics and modify them in Bitmap Mode
-
more...
From Lightwork Seminars, Intl
NLP Master Practitioner Training



"I believe that I learned more in this program than I did in my entire three years of graduate school. I now have the confidence and tools to start my own practice. I also have the ability to make my dreams come true."
Rebecca Norris, Therapist
* Get the credentials to boost your practice or professional career
* Increase your effectiveness by weaving hypnotic suggestions into your practice
more...
ThetaHealing Basic



...el at ease as you learn and experience the work. You will understand that everyone has intuitive abilities that can be used to bring about rapid physical and emotional healing. You will be able to help yourself, your friends and family, and your clients using this phenomenally simple process.
In this Basic program, lecture and experiential exercises are blended to create three full &
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From Gaddon Consultants
Digital Modulation and Frequency Division Techniques
...hem to carry out their duties efficiently and with a good understanding of the techniques used.
Depending on the student experience the course is either 2 or 3 days and covers; Basic Modulation definition, Amplitude, Phase and Frequency modulation, I and Q modulations, Quadrature Amplitude Modulation (QAM), Quadrature phase shift keying (QPSK), Orthogonal Frequency Division Multiplexing (OFDM)
more...
From Method Park America Inc
The Biggest Requirements Engineering Mistakes
Everybody is able to do Requirements Engineering? Is that really true? In the course of our many consulting and engineering projects we have learned, that the Requirements Engineering theory is easy to understand.
But in your everyday work there are many pitfalls to avoid. In this Webinar you will learn about the biggest mistakes that you can do in Requirements Engineering. This knowledge will
more...
From SpringPeople Technologies Private Limited
SPR-002 Enterprise Integration with Spring





...prise Integration Patterns
* How to cut through hype and understand 'buzzword' topics including SOA, ESB, and REST from first principles
* How to design for concurrency using the latest from Spring and java. util. concurrent
* How to optimize performance across integration boundaries
* How and when to use remoting technologies such as RMI and Spring's HttpInvoker
* How to choose
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From Method Park America Inc
iNTACS Certified Provisional SPICE Assessor Automotive SPICE
...le based on ISO/ IEC 15504 and Automotive SPICE.
* Understand the detailed goals, contents and structure of ISO 15504
* Be able to prepare and conduct a SPICE Assessment
* Be able to evaluate assessment results and determine maturity levels
* Know which important tools and types of support are necessary to
understand data management
* Understand the important
more...
From Vyomlabs Pvt. Ltd.
CobiT Foundations Version 41

Foundation Certificate in COBIT (COBIT Foundation).
The Foundation certificate in COBIT guarantees an understanding of the basic terms, concepts, and components of the COBIT framework. Candidates passing the exam demonstrate that they understand and master COBIT at the foundation level.
Candidates learn about the COBIT framework and its supporting materials, such as management guidelines and
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From Compliance LLC
Certified Solvency ii Professional CSiiP Preparing for the Solvency ii Directive of the EU - Prep Course 3 days
...signed to provide with the knowledge and skills needed to understand and support compliance with the Solvency ii Directive of the European Union, and to promote best practices and international standards that align with business and regulatory requirements.
The course provides with the skills needed to pass the Certified Solvency ii Professional (CSiiP) exam.
Target Audience:
This
more...
Certified Solvency ii Equivalence Professional - Preparing for Equivalence with the Solvency ii Directive of the EU
...signed to provide with the knowledge and skills needed to understand the Solvency ii and the Reinsurance directives of the EU, and their extraterritorial application to non-EU countries.
The course provides with the skills needed to pass the Certified Solvency ii Equivalence Professional (CSiiEP) exam.
Target Audience:
This course is intended for managers, professionals and consultants
more...
Certified Risk and Compliance Professional CRCP - Prep Course 5 days
...signed to provide with the knowledge and skills needed to understand and support regulatory compliance and enterprise wide risk management, and to promote best practices and international standards that align with business and regulatory requirements. The course provides with the skills needed to pass the Certified Risk and Compliance Professional (CRCP) exam.
Target Audience:
This
more...
From 6P International, LLC
Bloodborne Pathogens Awareness
The Bloodborne Pathogens awareness program includes information that will help students understand what bloodborne pathogens are and how risks of exposure can be reduced for themselves and others. The program assists in satisfying the training requirements of the U. S. Department of Labor, OSHA Bloodborne Pathogens Standard.
more...
From Contacts Plus
Culture Diversity Program

There are too many obvious cultural differences that exist between peoples, such as language, dress and traditions, there are also significant variations in the way societies organize themselves, in their shared conception of morality, and in the ways they interact with their environment. In this program we will cover various cultural issues and pitfalls to recognize values, beliefs and norms of
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Problem solving and decision making

...f this program, participants will have been able to:
Understand Effective Problem Solving definition.
Learn Effective problem solving process
Recognize Effective Problem Solving Strategy
Identify Creative Decision making definition
Learn Effective Steps in Decision-Making Process
Understand Group Roles and Responsibilities in Making Decisions
Learn ways to
more...
Outsourcing Management

This program was designed to highlight the importance of outsourcing models, advantages of the outsourcing and how to benefit from it.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand what is outsourcing mean
Understand the models of outsourcing
Chose the right partner to be the outsourcing
Target
more...
Quality calibration and call monitoring

Call Centre supervisors are constantly looking to improve employee performance. In Quality calibration and Call Monitoring, you will learn how to acquire and analyze performance through use of standardized measurements and side-by-side monitoring. You will also learn how to establish quality standards, implement and administer a quality evaluation system, and link the Quality calibration and Call
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Team building

Putting together a solid corporate team is one of the most rewarding experiences in business. We will shape effective and influential relationship among the group to meet standards of this era. In this course, we will create the right spirit to work in the same direction towards the company objectives to land on team synergy. We will guide you to the right track to foster an enthusiastic and
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Time Management

Time management is a set of skills, tools, and systems that work together to help you get more value out of your time with the aim of improving the quality of your life, we all know that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work
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Workforce management

As contact centers become more complex, the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or
more...
Motivation Skills

...f this program, participants will have been able to:
Understanding of motivation definition.
Realizing the relation between motivation and performance enhancement.
Understand how people can be motivated in many different ways.
Understand the concept of motivation from a theoretical perspective as well as a practical perspective.
Understanding motivations techniques.
more...
Coaching For Success

...this programme, participants will have been able to:
Understand Definition and Benefits of Counseling and Coaching.
Recognize Why Managers Avoid Coaching or Counseling.
Realize Characteristics of Effective Coaches and Counselors.
Identify When to Counsel or Coach.
Master How to Give and Receive Feedback.
Recognize Why Managers Avoid Coaching or Counseling.
more...
Discipline Management

In our culture, discipline can is a major problem facing corporate. In this course you will get your hand on the causes and solutions to beneficial discipline management.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand the purpose and reasons for implementing the companya s disciplinary procedure.
Know the
more...
Performance Management

Performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand the aims
more...
Crisis Management

Effective crisis management is accomplished through prompt response, early and continuous communication and effective execution. In this course, youa ll respond to crisis in a deferent and efficient way.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand the elements and Steps to crisis management.
Identify Crisis
more...
Master Outbound Skills

Effectively Managing Outbound Calls teaches the skills to prepare for outbound calls and how to deal with them. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive
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Negotiation Skills

The most successful managers and executive are known for having exceptional capabilities in achieving the desired outcomes. How do they do that? Through one common skill: Superior negotiation.
Negotiation represents the highest art of communication and requires the most challenging skills and competencies to always achieve win-win outcomes.
This program examines tools and techniques managers
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Complaints handling

The way that your frontline staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it
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Customer Loyalty and Retention Program
During this detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to
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Customer Relationship Management
For any business, successful Customer Relationship Management navigation is becoming increasingly important in todaya s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with successful CRM
more...
Foundation of Customer Service Program
Customer service is a requirement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service,
more...
AT&T Certification for Supervisors
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
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AT&T College of Call Center Excellence For Agents


The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve
more...
Communication Skills Program
...f this program, participants will have been able to:
- Understand the communication definition and the importance of communication Skills.
- Identify the communication process.
- Realize communication barriers.
- Explore new communication techniques and procedures.
- Knowing communication tactics.
- Improve aspects of communication.
- Understand the weapons of communication.
- Build a
more...
Inbound Skills Program
...cognize Fundamental inbound customer service skills.
Understand difference between Call flow and Call customization.
Master Listening skills.
Empowering listening level & techniques.
Understand the basic speaking components.
Identify the power of voice.
Recognize the importance of creating good impression.
Understand elements of Greeting and closing.
more...
From Compliance LLC
Compliance Training and Presentations for the Board of Directors
...ut the new liabilities of the CEOs and the CFOs. Today we understand that many organizations have underestimated the vital role of he board of directors. The board has the obligation to understand, to evaluate, to exercise oversight, to review and approve corporate actions. More than ever, organizations need directors who are aware of the risks and prepared to take on the duties and functions
more...
Solvency ii Training and Presentations
...signed to provide with the knowledge and skills needed to understand and support compliance with both, the Solvency ii and the Reinsurance directives
Target Audience:
This course is intended for managers and professionals from:
* Compliance
* Legal
* Risk Management
* Internal Audit
* Errors and omissions avoidance
* Clients
* Advisers
* Underwriters
more...
The European Union s Sarbanes-Oxley Act (E-SOX)
...signed to provide with the knowledge and skills needed to understand and support compliance with the above important directives of the European Union s Financial Services Action Plan.
Target Audience:
This course is intended for audit committees and boards of directors, senior managers and executives, internal and external auditors and management consultants.
The course is highly
more...
Markets in Financial Instruments Directive (MiFID): Due Diligence for Directors and Executive Management
...nagement with the knowledge and skills needed not only to understand MiFID, but also to use MiFID as a competitive advantage
Target Audience:
This course is intended for potential, new and sitting directors and executive management. It is highly recommended for management consultants.
Duration:
4 Hours. It can be tailored to your needs.
Course Description
A. Overview
From the Investment
more...
Markets in Financial Instruments Directive (MiFID) Training and Presentations
...signed to provide with the knowledge and skills needed to understand and support MiFID compliance
Target Audience:
This course is intended for managers and professionals from:
* Compliance
* Operations
* Risk
* IT
* Legal
* Internal Audit
* Internal Controls
* Trading
* Portfolio Management
* Hedge Funds and Alternative Investments
* IT,
more...
Basel ii: Due Diligence for Directors and Executive Management


...ut the new liabilities of the CEOs and the CFOs. Today we understand that many organizations have underestimated the vital role of directors, who have to know what is changing and which are the best practices, in order to be able to review and approve corporate actions. More than ever, financial organizations need directors who are aware of the risks and prepared to take on the duties and
more...
Basel ii: The new challenges for the Banking Supervisors


Objectives:
This course has been designed to help professionals working for regulatory bodies and supervisory agencies understand their new challenges and responsibilities after Basel ii
Target Audience:
This course is intended for regulatory bodies and supervisory agencies. It is highly recommended for the board of directors and executive management of banks and financial organizations, in order
more...
Basel ii and Capital Requirements Directive Training: The new Basel Accord (Basel ii) and the implementation in the European Uni


...signed to provide with the knowledge and skills needed to understand and support Basel II compliance in EU.
Target Audience:
This course can be customized to meet the needs of:
C Level Executives and Boards of Directors
IT and Information Security Directors, Managers and Professionals
Chief Risk and Compliance Officers
IT and Security Process Owners
Network, System and Security
more...
The New Basel Capital Accord (Basel II): Implementation and Compliance Training


...signed to provide with the knowledge and skills needed to understand and support Basel II compliance.
Target Audience:
This course is intended for IT and risk managers and professionals from Banks, Financial Institutions, Multinational Corporations, Supervisory Agencies.
This course is recommended for all managers and professionals who need to understand and speak the specialized language of
more...
Sarbanes Oxley and Basel II Compliance Training


... been designed to with the knowledge and skills needed to understand and support Sarbanes Oxley and Basel II compliance.
Target Audience:
This course is recommended for all managers and professionals who need to understand and speak the specialized languages of Sarbanes Oxley and Basel compliance, which must become the common language throughout their organization.
This course is highly
more...
From H2 Training & Consultancy Ltd
Career Development


Organisations clearly benefit from having individuals who deliberately plan their careers, and pursue opportunities to grow their current job. Career Development Training from H2 will provide participants with the frameworks and inspiration to work out what they want from their careers. It will enable them to discover how to get to where they want to go; to formulate their own goals and ambitions
more...
Managing your Manager


...e two-way relationship. This will only happen both people understand each other's roles and responsibilities, and have an ability to create a positive working dynamic.
This course will enable delegates to consider their own responsibilities towards their manager, and to discover how they can play an effective part in ensuring a working relationship that is rewarding for themselves, their
more...
Emotional Intelligence at Work


... Empathy and Social Competence. It will help delegates to understand themselves and others better, and will give an insight into how to build productive and professional relationships at work.
It is recommended for anyone who would like to learn how emotions affect performance at work, and how to use practical but effective strategies to manage emotions in difficult situations.
"This course
more...
From YRisk Consulting & Lending Academy
The Art of Underwriting Mortgage Loans

...ay underwriting workshop with the art fully equips you to understand and effectively assess and evaluate mortgage loans in mortgage banking and lending environment. It will add considerable value to your ability in quality decision-making.
At the end of the workshop, you will have a strong understanding of underwriting mortgage loans in banking and lending and can apply the knowledge to
more...
Managing Credit Risk

Managing Credit Risk: Tools and Applications for Effective Risk Control is an intensive 3 Day Workshop that focuses on how to apply your analytical skills to credit risk analysis, pricing and transference.
This Workshop focuses on the management of credit risk.
Training materials discussed are with the practitioner in mind, and therefore has a bias towards practical application. The
more...
Analyzing Corporate Credit



"Analyzing Corporate Credit" is a 2 Day Workshop to Credit Professionals to learn about each aspect of corporate credit analysis, including an assessment of the sources of information and performance, financial stability, and cash flow analysis from an accounting and analytical perspective.
Analysing Corporate Credit will help you:
> understand the concepts behind lending to companies and
more...
From JZ Partners
Fundamentals of Derivatives Valuation and Pricing
...Understand the basic concepts of derivatives valuation and learn how to value some of the common financial derivatives.
This intensive 1 day course is led by highly experienced industry practitioners. Our trainers are professional risk managers and consultants who are actively involved in risk management and finance. They can not only explain the latest thinking in changes and direction, but
more...
From SETTEC
Evasive Driving

...nd lives of VIPs lifted by these cars. So, drivers should understand the importance of their role in facing any threats for these VIPs.
The need of evasive driving is getting more needed for all entities to secure their employees and vehicles, as the dangerous accidents could lead to a huge loss for the companies' lives and money, in addition to the high cost of insurance. The reputation of
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From World Class Productivity Inc
Business Analysis for the Project Manager
...larger projects, it is important that the project manager understand the value that a professional Business Analyst will bring to the project. It is also important that the Project Manager and Business Analyst roles are clearly defined in such cases.
Taught through a series of discussions, examples, and real world hands-on exercises drawn from IT projects, participants of this two-day
more...
From XChange Training UK
HTML - One Day Introduction Training Course
...mming languages, HTML is simple, logical and intuitive to understand and implement.
Who is this course for?
This hands-on course is designed for new users who wish to create simple web pages for their intranet or Internet web site. No previous experience of HTML or language coding is required. However, new users should be familiar with the operating system they use and have a solid
more...
HTML and CSS - Two Day Introduction Training Course
...mming languages, HTML is simple, logical and intuitive to understand and implement.
CSS (Cascading Style Sheets) arrived in 1996. CSS is a significant breakthrough in web design allowing designers more control over the style and layout of their web pages than can be achieved using basic HTML. You can define a style for each HTML tag and apply it to individual web pages (embedded styles),
more...
Adobe Photoshop CS4 Masterclass
...he real-life capabilities of Adobe Photoshop CS4 and will understand the features for painting, retouching and enhancing images with selections and layers to produce professional quality images for print, web and mobile devices. More advanced skill areas will all be incorporated into the course to further you understanding of isolating image areas by creating and saving masks with specialised
more...
Adobe InDesign CS4 Four Day Masterclass
... and work with a variety of palettes and tools to further understand the capabilities of this high-end design application.
Through this training course, you can join the growing ranks of creative professionals discovering new levels of creative freedom and productivity using Adobe InDesign software. Tightly integrated with the Adobe applications you use most, InDesign delivers faster
more...
Adobe InDesign CS4 Two Day Advanced
This scheduled InDesign advanced training course provides the InDesign user the ability to hone their skills and move their knowledge of Adobe InDesign CS4 to an advanced level. Using the skills learned at introduction or intermediate level delegates will create complex documents and work with a variety of palettes and tools to further understand the capabilities of this high-end design
more...
Adobe Illustrator CS4 Two Day Introduction
In this scheduled Illustrator course, you will learn skills that allow you to take advantage of Illustrator's powerful tools to create illustrations and type effects. Learn to design advertisements and printable documents. Work with colours, gradients, layers, fonts, and photos to create eye-catching illustrations and text effects.
Upon successful completion of this course, delegates will be
more...
From JZ Partners
Basel II From Fundamentals to Latest Thinking
...Understand the Basel II regulations and discover the implications of the financial crisis on the future direction of the rules on capital adequacy. Follow the shifting attention of the regulators towards Pillar 2 stress testing and liquidity risk.
This intensive 2 day course is led by highly experienced industry practitioners. Our trainers are professional risk managers and consultants who
more...
Developing an effective ICAAP framework
... testing techniques.
# Gain a comprehensive, practical understanding of the ICAAP
# Understand how the ICAAP fits in with risk and capital management, and the Basel II regulations
# Understand how to best use the more advanced techniques of economic capital and stress testing, and current approaches being introduced
# Appreciate the business benefits of producing an ICAAP, beyond
more...
Introduction to Credit Scoring
...dated, and monitored. It is designed to help participants understand the value of scoring as part of the credit process and introduce the main techniques that can be used.
Who should attend
* Heads of Risk Management, Credit Risk or Credit Management
* Credit managers and analysts
* Professionals in the areas of collections, fraud analysis, payment processing, leasing who
more...
Basel II and Operational Risk

...Understand the Basel II regulations, follow the shifting attention of regulators towards managing operational risk and discover the latest thinking in complying with Basel II stress testing requirements.
WHO SHOULD ATTEND?
a Board of Directors
a Head of Risk Management, Credit Risk, Operational Risk or Market Risk
a Head of Compliance
a Project Managers
a Risk management
more...
From JCS Computer
Quickbooks Enterprise Setup Training Class - Brentwood Missouri 314-644-4100






...e information to help make business decisions. Without an understanding of the accounting that takes place, the chances of finding mistakes or selecting the correct report to base decisions is risky. This book provides direction on which forms should be used, when, and why. Plus we toss in a bit of accounting lingo so that you will have an easier time interpreting reports, conveying questions,
more...
Quickbooks Enterprise Setup Training Class Southfield Michigan 248-540-4552






...e information to help make business decisions. Without an understanding of the accounting that takes place, the chances of finding mistakes or selecting the correct report to base decisions is risky. This book provides direction on which forms should be used, when, and why. Plus we toss in a bit of accounting lingo so that you will have an easier time interpreting reports, conveying questions,
more...
Quickbooks Enterprise Setup Training Class Kansas City Kansas 800-475-1047






...e information to help make business decisions. Without an understanding of the accounting that takes place, the chances of finding mistakes or selecting the correct report to base decisions is risky. This book provides direction on which forms should be used, when, and why. Plus we toss in a bit of accounting lingo so that you will have an easier time interpreting reports, conveying questions,
more...
Quickbooks Enterprise Setup Training Class Holiday Florida 800-475-1047






...e information to help make business decisions. Without an understanding of the accounting that takes place, the chances of finding mistakes or selecting the correct report to base decisions is risky. This book provides direction on which forms should be used, when, and why. Plus we toss in a bit of accounting lingo so that you will have an easier time interpreting reports, conveying questions,
more...
Quickbooks Enterprise Setup Training Class Arlington Heights Illinois 847-364-0835 wwwjcscomputernet






...e information to help make business decisions. Without an understanding of the accounting that takes place, the chances of finding mistakes or selecting the correct report to base decisions is risky. This book provides direction on which forms should be used, when, and why. Plus we toss in a bit of accounting lingo so that you will have an easier time interpreting reports, conveying questions,
more...
Quickbooks Setup Training Class Kansas City Kansas 800-475-1047






...e information to help make business decisions. Without an understanding of the accounting that takes place, the chances of finding mistakes or selecting the correct report to base decisions is risky. This book provides direction on which forms should be used, when, and why. Plus we toss in a bit of accounting lingo so that you will have an easier time interpreting reports, conveying questions,
more...
Quickbooks Setup Training Class Southfield, Michigan 248-540-4552






...e information to help make business decisions. Without an understanding of the accounting that takes place, the chances of finding mistakes or selecting the correct report to base decisions is risky. This book provides direction on which forms should be used, when, and why. Plus we toss in a bit of accounting lingo so that you will have an easier time interpreting reports, conveying questions,
more...
Quickbooks Setup Training Class Holiday Florida 800-475-1047





...e information to help make business decisions. Without an understanding of the accounting that takes place, the chances of finding mistakes or selecting the correct report to base decisions is risky. This book provides direction on which forms should be used, when, and why. Plus we toss in a bit of accounting lingo so that you will have an easier time interpreting reports, conveying questions,
more...
Quickbooks Setup Training Class Arlington Heights Illinois 847-364-0835






...e information to help make business decisions. Without an understanding of the accounting that takes place, the chances of finding mistakes or selecting the correct report to base decisions is risky. This book provides direction on which forms should be used, when, and why. Plus we toss in a bit of accounting lingo so that you will have an easier time interpreting reports, conveying questions,
more...
Quickbooks Setup Training Class - Brentwood Missouri 314-644-4100





...e information to help make business decisions. Without an understanding of the accounting that takes place, the chances of finding mistakes or selecting the correct report to base decisions is risky. This book provides direction on which forms should be used, when, and why. Plus we toss in a bit of accounting lingo so that you will have an easier time interpreting reports, conveying questions,
more...
From SETTEC
Train the Trainer

The objective of the a Train the Trainera seminar is to get people to know how to ultimately use their skills and proper deliver their training on individual and corporate levels. In this seminar you will learn:
* The learning process and learning styles
* Plan and prepare for training programmes
* Understand how to effectively deliver training programmes
* Be better able to
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Introduction to Lean Production and Six Sigma

...pants to the concepts of lean production and six-sigma to understand both concepts and appreciate what they can do for them. The course will also reveal the link between the two concepts and introduce a plan for their implementation. The course is equivalent to white belt six-sigma training with the added discussion of the basics of lean production and the role of six-sigma in achieving it. By
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Knowledge Management

...ion
* Personal growth as an effective leader
* Better understanding of how to lead others towards
effective decision making
* Deepen personal insights on how to cultivate creativity
in the organization
* Manage relationships with others with effective
leadership style
* Improved Intra/ Inter Departmental Communication
* Lead with spirit of team in your enterprises
*
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Risk Management and Control

Risk management and control is the processing of identifying, analyzing and quantifying risks, responding to them with a Risk Strategy, and then perhaps most important of all; controlling them.
On completion of the course the participants will be able to understand clearly the basic steps such as:
* To be aware of the principles risk assessment & control.
* To identify sources of risk
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Organizational Development Change Management

* The objective of the Organization Development Seminar is to get people introduced to the concept of organization development & organizational change, and its importance in the fast growing market and information revolution. That in addition to role of effective leadership in the organization health and welfare of its clients & employees.
The Organization Development Seminar will help you to:
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From JZ Partners
Sarbanes-Oxley Meeting the Regulatory Challenge

...Understand what Sarbanes-Oxley means for you and your organisation.
Highlights:
a Detailed understanding of the complex Sarbanes-Oxley regulations, laid out in a clear and straightforward manner
a Equip yourself to lead or contribute to Sarbanes-Oxley strategic, financial or technical compliance projects
a Through numerous case studies and examples learn best practice for
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From The Training AdvantEdge
Getting Boomers, Gen Xers, and Gen Yers to Work Together




There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap.
This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of
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From JZ Partners
Certified Risk and Compliance Professional
...you and your team with the knowledge and skills needed to understand and support regulatory compliance and enterprise wide risk management, and to promote best practices and international standards that align with business and regulatory requirements.
This course will allow you to develop your own personal competitive advantage in the market for talent, giving you specialised knowledge in an
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From JCS Computer
Timeslips Billing Cycle
...are the result of many interrelated decisions, you should understand the process as well as the various tools in producing and managing your client bills:
This Training Course is designed to bring you through the process of:
Slip Entry
Slip Options:
Billing Statuses - determine if a slip or part of a slip will be included and charged on a bill.
Slip Adjustments- allows you to
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Customizing ACT Software
800/ 475-1047 Available in Missour, Michigan, Illinois
Would you like to be more successful using your ACT! software?
Locations:
Arlington Heights, IL
Southfield, MI
Brentwood, MO
Welcome to Advanced Features for ACT! Training Class. This class covers features found in both Premium and Standard versions of ACT! software. Taught by a Sage Certified ACT Premier Trainer and hands on so
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From RapidBI Ltd
Business Improvement Review - Accreditation Programme





...rated diagnostic approach.
Using the BIR you can quickly understand the key issues facing a client and help them get back on track.
The BIR is a 360 organisational appraisal tool to identify appropriate business development needs.
This one day course will introduce you to the tool, show you how to facilitate a business improvement review, understand the outputs and provide client feedback.
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From XChange Training UK
Microsoft Visio - Introduction One Day Training Course
...s to go from complicated text and tables that are hard to understand to Visio diagrams that communicate information at a glance. Use the wide variety of diagrams in Office Visio 2007 to understand, act on, and share information about organizational systems, resources, and processes throughout your enterprise.
In this one day introduction to Microsoft Visio, you will focus on learning the basic
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Advanced courses in Microsoft Visio for specific workflows (bespoke)
...s to go from complicated text and tables that are hard to understand to Visio diagrams that communicate information at a glance. Use the wide variety of diagrams in Office Visio 2007 to understand, act on, and share information about organizational systems, resources, and processes throughout your enterprise.
In this one day advanced course for Microsoft Visio, you will focus on learning the
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From Discovery Detective Academy
Liquor Law Compliance Basic Mangement Certification
...e said " best liquor class I've taken", ..." I finally understand"
"After 15 yeqars in the business, I did not think I could learn anything new."
Arizona's favorite liquor class
certification classes are taught in 1 day
more regularly scheduled open enrollment classes industry wide
law is broken down to layperson terms so it is easily understood for application in the
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From Meirc Training and Consulting
Strategic Logistics Planning and Management
...Understand the strong link between an organization a a s logistics strategy and its competitive advantage.
Understand the challenges of managing logistics and supply chains.
Develop a customer-focused orientation in managing logistics.
Identify the performance drivers of supply chains and their impact on responsiveness and efficiency.
Identify the major network designs and match the
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Certified Job Evaluation Professional - Human Resources Management




Master the basic principles of job evaluation.
Understand and evaluate jobs using the three basic methods of job evaluation.
Evaluate jobs using two of the major job evaluation systems in use within the region.
Gain an understanding of the importance of effective administration of job evaluation systems.
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Job Analysis and Job Description - Human Resources Management




Understand the importance of job descriptions in the wider context of human resources.
Carry out job analysis to obtain information for the preparation of job descriptions and other purposes.
Write job descriptions to cover the wider requirements of human resources.
more...
Human Resources Policies and Procedures - Human Resources Management




Understand the importance of planning in the human resources function.
Understand the purpose/ usefulness of human resources policies and procedures.
Understand how to develop human resources policies and procedures.
more...
Performance Management - Human Resources Management




Explain performance management definitions, aims and developments.
Learn how to use tangible and intangible measures of performance.
Learn how to set business based objectives including SMART targets and measures.
Understand the performance management cycle and how to manage it.
Complete the performance management cycle including end of year reviews, using competencies and the various rewards
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Talent Management Training and Development




...understand the building blocks of talent management.
Learn how to set up a talent management system.
Understand the linkages that exist between organization excellence and effective people management.
Learn how to identify, keep, develop and promote their best people.
Learn how to coach, train and develop superkeepers.
Understand how to integrate compensation with talent management so that
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Certified Customer Service Executive - Customer Service




...Understand the importance of a customer service culture in a competitive environment.
Practice the techniques of managing customer expectations and delighting customers.
Understand the process of managing a customer complaint system.
Agree and practice strategies for service recovery aimed at regaining customer loyalty.
Analyze basic behavioral patterns of different customer personalities
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Customer Service Mindset - Customer Service




Analyze basic behavioral patterns of different customer personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
Customer Relationship Management - Sales and Marketing



Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers.
Determine the uses and objectives of a CRM system.
Recognize best practices in implementing a CRM strategy.
Use CRM for improving marketing, sales, customer service, and customer contact.
more...
Retail Selling Creating Memorable Shopping Encounters - Sales and Marketing




Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty.
Understand customer behavior in a retail environment.
Use practical selling skills to guide their customers through a defined customer decision process.
Ensure a positive shopping experience.
Generate outstanding customer service.
more...
Advanced Maintenance Management - Maintenance and Safety




Apply the latest advanced concepts and techniques required for managing or supervising a maintenance unit.
Understand preventive and predictive maintenance as well as TPM and RCM.
Examine the organizational, human and operational considerations for effective and cost-efficient maintenance work in their companies.
Distinguish and optimize the special characteristics of maintenance activities in
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Strategic Finance for Senior Management - Finance and Accounting
...understanding of the macro finance picture of company goals and objectives.
Enhance their understanding of financial analysis and assess their ability to perform strategic financial analysis.
Learn international finance in this globally structured financial economy.
Become acquainted with Bond, Stock, and Foreign Exchange markets.
Grasp knowledge of investment management as a tool to
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Financial Accounting and Reporting - Finance and Accounting




...Understand important financial accounting topics and how to report them on the financial statements.
Properly account for assets, liabilities, revenues and expenses.
Understand the annual report, management responsibilities for financial statements and auditors a a opinion.
Fully understand the structure, presentation and disclosure of the financial statements.
Interpret and report
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Corporate Governance Transparency and Accountability - Finance and Accounting




Demystify the fundamental significance of corporate governance.
Understand corporate governance structures and risk management policies.
Learn the moral and policy considerations underpinning stakeholders, board of directors, auditors, senior management and directors.
Put into operations new strategies to improve their corporate performance.
Learn and apply corporate governance best practices.
more...
International Financial Reporting Standards IFRS and 2009 Updates - Finance and Accounting




Adopt the language of accounting and finance.
Develop a sound understanding of the International Financial Reporting Standards (IFRS) and their impact on financial reporting.
Understand the basic principles of assets, liabilities and owners a a equity.
Effectively interpret accounting transactions according to IFRS.
Demystify the interpretation of financial statements and reports.
more...
Fundamentals of Mergers and Acquisitions - Finance and Accounting




Build a common vocabulary of the field of Mergers and Acquisitions.
Understand the strategies and guiding principles related to Mergers and Acquisitions.
Appreciate and apply the concept of due diligence.
Learn the important roles of M&A valuations and deal design.
Gain knowledge of how to negotiate an M&A deal.
more...
Successful Skills for Office Managers - Administration and Secretarial




Define and understand the role of the office manager/ senior administrator.
Acquire time management skills required for better office productivity.
Acquire higher productivity from subordinates.
Develop the necessary skills to gain recognition and sell their ideas.
Apply essential techniques for handling subordinates.
more...
Certified Administration and Office Management Professional - Administration and Secretarial




...understand the role of the office manager / administrator.
Acquire time management skills required for better office productivity.
Handle telephone calls properly and professionally.
List the main causes of stress and the techniques needed to control them.
Learn communication strategies needed for carrying out responsibilities in an effective manner.
Develop a service attitude and mindset
more...
Certified Marketing Professional - Sales and Marketing




Understand the marketing framework of a business organization.
Focus on best practices, tools and models to implement an effective marketing and sales management system.
Emphasize planning and executing advanced marketing strategies.
Develop strategies, initiatives and programs to build and sustain a competitive market advantage.
more...
Internet and Web Marketing - Sales and Marketing




Reach their buyers directly, establishing a personal link with current and prospective customers. Reach niche buyers with targeted and effective messages.
Publish content people want to read and that search engines reward with high rankings.
Understand how tools like blogs, podcasts, webcasts and social networking can be used to enhance their online presence.
Do a step-by-step approach for
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Implementing and Documenting an ISO90012000 Quality System - Quality and Productivity




Understand the quality concepts and importance of quality systems in organizations.
Learn about the different standards and the eight principles of quality.
Recognize how quality management systems can impact the profitability of an organization.
Learn about ISO 9001: 2008 implementation methodologies.
Learn to develop an effective ISO 9001: 2008 assessment plan.
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Re-engineering Your Organization A Road Map to Business Process Improvement - Quality and Productivity




Understand the terminology and benefits of re-engineering.
Distinguish between analysis from a functional view and a process view.
Build an understanding of the approach and techniques to apply when processes need to be re-engineered.
Maximize customer satisfaction by matching process design to customer needs.
Redesign workflow and structure successfully within the business.
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Materials Management Development Program - Materials Management




...Understand the various functions of materials and supply chain management and how they relate to each other.
Plan and control stock successfully and cost effectively using proven techniques of inventory management including stock classification, forecasting and ordering.
Manage the warehousing operations and maximize user service by providing fast and accurate issuing.
Negotiate with
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Contract Administration Understanding and Implementing Contractual Obligations - Contracts and Projects




Identify administration tools and roles of the contract administrator.
Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts.
Understand the importance of knowing contractual terms and conditions.
Review techniques for solving problems as well as partnering with contractors.
Discuss ways of using lessons learned.
more...
Resolving Contractual Claims - Contracts and Projects




Identify and avoid causes for contractual claims and change orders.
Recognize the different types of claims and how to prevent and/ or deal with each type.
Understand the different approaches to claims handling including alternative dispute resolution (ADR) and litigation.
Practice and discuss, through a project, all aspects of handling and resolving contractual claims and change orders.
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Managing Time and Cost of Projects - Contracts and Projects




...Understand project management framework, processes and tools in compliance with Project Management Institute (PMI) standards.
Focus on time and cost management.
Learn different methods of constructing project diagrams, schedules and plans.
Learn tools and techniques necessary to perform an in-depth analysis on project schedules and plans.
Identify different methods for cost estimation and
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Customer Service Excellence




By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting customers.
Agree on a strategy to recover from major setbacks and regain the loyalty of customers.
more...
Retail Management - Sales and Marketing




By the end of the program, participants will be able to:
Oversee store operations, supervise employees and manage inventory.
Understand customer behavior in a retail environment.
Develop successful sales plans to grow store profitability.
Ensure a positive shopping experience.
Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.
more...
Technical Report Writing - Business Writing




By the end of the program, participants will be able to:
Write clear and reader friendly technical reports.
Understand the structure of technical reports.
Produce various types of technical reports.
Prepare visuals that supplement and support technical reports.
Present statistics and technical information in an understandable manner.
more...
Advanced Purchasing and Cost Saving Techniques - Dubai




By the end of the program, participants will be able to:
Understand the strategic role of the purchasing department.
Perform accurate supplier evaluation.
Learn the importance of value analysis to purchasing.
Evaluate the performance of the department using proper KPIs.
Improve the efficiency of the purchasing function.
more...
Cost Management Fundamentals and Techniques - Dubai




By the end of the program, participants will be able to:
Learn the importance of analyzing and managing costs.
Understand Activity-Based Management ABM.
Appreciate the importance of process costing and cost allocation.
Develop important tools for planning and decision making.
Evaluate and manage performance through strategic cost management.
more...
Customer Loyalty Strategies and Measurement - Dubai




...y the end of the program, participants will be able to:
Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way.
Include a profitability dimension to any customer loyalty strategy.
Plan, manage and analyze impact-full customer satisfaction surveys.
Define customer segments, profiles and models for maximum strategic as well as tactical
more...
Intermediate Accounting Managing Business Transactions - Finance and Accounting




Understand the balance sheet and financial disclosures.
Learn the importance of the income statement and statement of cash flow.
Have a clear comprehension of asset measurement and recognition.
Analyze and understand various investment classes.
Perform liability and equity measurements and disclosures.
more...
Marketing for Better Results - Dubai




By the end of the program, participants will be able to:
Define the nature and concept of marketing in a competitive environment.
Understand the process of planning for marketing activities.
Apply the techniques used in assessing market opportunities
Gather information necessary for implementing successful marketing strategies.
Understand the implications of the 4Ps in marketing.
more...
Mastering Business and Financial Modeling - Abu Dhabi Dubai




By the end of the program, participants will be able to:
Use Microsoft Excel in business finance more effectively.
Perform analysis and evaluation to assist in enhancing the decision making process.
Understand and create pivot tables and pivot charts.
Analyze business data in no time.
Prepare business and flash reports to senior management.
more...
Certified Administration and Office Management Professional - Dubai Abu Dhabi




...f the program, participants will be able to:
Define and understand the role of the office manager / administrator.
Acquire time management skills required for better office productivity.
Handle telephone calls properly and professionally.
List the main causes of stress and the techniques needed to control them.
Learn communication strategies needed for carrying out responsibilities in an
more...
Intermediate Accounting - Dubai




By the end of the program, participants will be able to:
Understand the balance sheet and financial disclosures.
Learn the importance of the income statement and statement of cash flow.
Have a clear comprehension of asset measurement and recognition.
Analyze and understand various investment classes.
Perform liability and equity measurements and disclosures.
more...
Advanced Compensation Management - Dubai Kuala Lumpur



By the end of the program, participants will be able to:
Understand the value of performance based reward systems as a business tool and a motivator of employees.
Evaluate the uses and benefits of short and long term incentives.
Match compensation systems and organization culture.
Stay up to date with trends in compensation.
more...
Implementing and Managing a Customer Complaints System - Dubai




By the end of the program, participants will be able to:
Understand the concepts and importance of customer feedback.
Understand the flow of customer feedback in an organization.
Learn to use customer feedback to enhance the organization a a s performance.
Learn to develop an effective customer feedback system.
more...
Certified Accounts Assistant - Dubai Abu Dhabi




By the end of the program, participants will be able to:
Understand the cycle of accounting.
Learn how accounting affects their day-to-day business.
Learn the components of financial statements.
Perform the accounting closing cycle.
Get up to date with accounting terminology that will enable them to perform more effectively at work.
more...
Interdepartmental Communication - Kuala Lumpur Dubai




By the end of the program, participants will be able to:
Identify and understand the framework of interdepartmental communication.
Understand the importance and practice of excellent internal customer service.
Take a proactive approach in simplifying the work processes and flow between work units.
Remove interdepartmental communication barriers and resolve conflict.
Develop a plan for
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Certified Quality Management Professional - Quality and Productivity



...Understand the importance of quality in organizations.
Understand the impact of leadership to support quality management systems.
Understand the most used quality philosophies and tools to establish priorities within their organizations.
Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.).
Obtain enough knowledge about team dynamics
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Compensation and Benefits - Human Resources Management



Understand the basic principles and major elements of compensation.
Understand the various processes in compensation: Job Analysis, Job Descriptions, Job Evaluation and Compensation Surveys.
Determine and explain what makes up a sound and effective compensation and benefits program.
Design a salary structure and related policies.
Design and carry out a compensation survey.
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Managing Project Teams - Contracts and Projects




...Understand how organizational structures influence projects.
Develop an understanding of the various relationships that must be simultaneously managed by a project manager.
Demonstrate the construction of project logic models.
Describe the resources that may be required for the successful completion of a project.
Practice general management skills needed to get the best team and lead them
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Managing Projects Using Microsoft Project - Contracts and Projects



Practice the basic project management foundational skills by following the project life cycle in compliance with Project Management Institute (PMI) standards.
Understand and apply project management tools and techniques to deliver the projects on time and within budget.
Use Microsoft Project as a planning, tracking, and reporting tool.
Identify the capabilities of Microsoft Project in
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Certified Sales Professional - Sales and Marketing




Integrate consultative and value added selling into their professional practices.
Understand the process and psychology of the sales cycle.
Synchronize their selling cycle to the buying cycle of the customer.
Manage the value of their customers.
more...
Preparation for Project Management Professional Certification - Contracts and Projects




...Understand how to manage a project in compliance with the Project Management Institute (PMI) standards.
Understand the project management framework, processes and the nine project management knowledge areas in addition to project manager professional and social responsibilities
Recognize Project Management Book of Knowledge PMBOK and PMP exam Certification.
Understand and apply project
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Total Quality Management - Quality and Productivity




Understand the importance of quality models.
Understand TQM philosophy.
Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.
Discuss other widely used improvement methodologies.
more...
The Strategic Marketing Plan - Sales and Marketing




Define the concept and scope of strategic marketing.
Understand the process of strategic planning.
Apply the techniques used in preparing the strategic marketing plan.
Develop the components of strategic marketing planning.
more...
Advanced Selling Strategies - Selling and Marketing



Respond to customer needs in order to adapt their selling approach to those needs.
Provide advanced selling knowledge and skills for dealing with customer objections and closing the deal.
Gain awareness of professional behavior during all phases of the sales call.
Obtain an understanding on how to develop a long-term relationship and partnership with their customers.
Use the research-based
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Certified Compensation and Benefits Professional - Human Resources Management




Define and clearly understand the importance of compensation to the overall aims of human resources management.
Examine and comment on the benefits of job evaluation and choose an appropriate system.
Understand regional compensation practice.
List the principle steps in designing a compensation survey and answer the question, why is job matching critical to the success of any compensation
more...
Organization Development and Effective Workforce Management - Human Resources




Understand the fundamentals of how businesses work and the importance of organization management.
Develop organization structures to meet varying business needs.
Understand the process of forecasting ongoing requirements, and the development of action plans.
Understand the importance of succession planning to continued business success.
more...
Reading Interpreting and Analyzing Financial Statements - Finance and Accounting




Understand the framework of financial statements analysis.
Become skilled at the foundations of ratio and financial analysis.
Carry out company and industry analysis.
Implement the six-step process in financial statement analysis.
Analyze real-life financial statements from companies traded on the GCC stock markets.
more...
Six Sigma Quality Applications for Business Growth and Productivity



By the end of the program, participants will be able to:
Define and understand Six Sigma and why it is necessary to sustain business improvement.
Understand and apply the DMAIC problem solving method.
Understand the role of Six Sigma in customer service and continual improvement.
Implement and deploy Six Sigma.
Understand organization readiness.
more...
Career Development and Succession Planning - Training and Development




...Understand the basics of career development and succession planning.
Distinguish succession planning and management from replacement planning, talent management, and human capital management.
Compare traditional and career planning-oriented HR focus.
Explain employee and employer career development roles.
Examine innovative corporate career development initiatives.
Learn how to close the
more...
Certified Fixed Assets Professional - Finance and Accounting



Learn up-to-date rules covering the managing and accounting for fixed assets.
Gain knowledge of depreciation management techniques and how they affect their operations.
Be able to correctly recognize and measure fixed assets.
Report fixed assets accurately by adhering to internationally recognized conventions.
Understand how to manage disposals, impairment, sales, and exchange of assets.
more...
Facilitation Skills Managing Group Dynamics - Communication Skills




Identify and explain the process and value of facilitation.
Examine the core concepts and competencies required to understand the dynamics of group process and facilitation.
Recognize groups dynamics and balance between task and maintenance functions.
Apply facilitation tools and techniques in a variety of situations.
Ultimately improve their role as facilitators.
more...
Executive Effectiveness



By the end of the program, participants will be able to:
Understand how our worldview and perceptions affect our decisions.
Better deal with different generations in the workplace and ensure results through contribution.
Explore the range of forces and ways of thinking that might possibly influence the future of management.
Sharpen their leadership skills through innovative thinking.
more...
Training Your Mind for Success with NLP - Interpersonal Skills


By the end of the program, participants will be able to:
Define and understand Neuro Linguistic Programming (NLP) and its relevance at work
Identify their preferred thinking patterns and filters.
Apply sensory specific language in their day-to-day interactions with others.
Use modeling techniques to improve their skills.
Use NLP in leading and coaching others.
Understand the law of
more...
Key Managerial Skills for New Managers and Supervisors - Management




By the end of the program, participants will be able to:
Discover their role as new managers or supervisors.
Apply different leadership styles to successfully lead and motivate their employees.
Learn how attitudes and personality types affect team performance.
Understand key components of Emotional Intelligence (EI)
Empower employees through delegation.
Understand how to successfully deal
more...
Evaluating and Managing Risks - Management




...y the end of the program, participants will be able to:
Understand the key principles underpinning the effective management of risk.
Identify the risks that are derived from people, processes, and systems and their impact on operational, environmental, financial and product elements.
Know the process of Continuous Risk Management CRM and understand its 5 steps.
Identify a range of
more...
Management Skills and Techniques - Engineers




By the end of the program, participants will be able to:
Understand the management functions of planning, organizing, directing and controlling in a team-building manner.
Run an effective work schedule that will increase the productivity.
Learn how to coordinate, delegate, and communicate with others to achieve the desired goals.
Find out how to creatively manage problem solving and
more...
Leadership Middle Management



By the end of the program, participants will be able to:
Differentiate among the three levels of management and understand their responsibilities.
Discuss the principal challenges managers face in todaya s increasingly competitive environment.
Practice advanced managerial skills needed for senior positions.
Resolve conflict based on a win-win approach.
Introduce and manage change leading
more...
