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Instructor Led Understand Training Classes in Canada

Understand Training Seminars and Classes
From Karen Denega Training & Coaching
Enhancing My Effectiveness Using MINDEX Thinking Styles instructor led traininggroup study and discussionworkshop / seminar ... Mindex Thinking Style Profile enables a person to better understand his or her primary patterns of thought. Based on a combination of accepted theories of brain research and practical experience, the Mindex profile has become a powerful tool for transformation. Created by Dr. Karl Albrecht, the tool has been taught around the world for over two decades. In this session participants learn  more...
Teamwork Training: Team Orientation and Shared Visioning Session group study and discussionworkshop / seminar ... recently clarified its overall vision, it helps the team understand their role, responsibilities, and priorities in terms of their contribution to it. - Also for teams that are in some sort of transition, perhaps with a changing mandate, new team-members, or loss of key team-members. - Ideal if members typically operate in silos and are not leveraging the potential for collaboration and  more...
From Last Minute Training
High Finance Without The High Financial Information For Non-Financial Professionals This workshop explores the basics of financial statements, incorporating examples from your organization. Participants who complete this workshop will: * Gain an overview of accounting principles to read financial reports. * Identify the components of balance sheets and income statements, while identifying where they fit in the accounting process. * Distinguish the concepts of  more...
Inventor Essentials (5 Days) ...scription: This course is designed to enable attendees to understand the basics of Mechanical Computer-aided Design (MCAD) using Autodesk Inventor. Attendees will learn how to navigate the gesture-based user interface, and receive overviews of the basic sketching, part modeling, and assembly modeling techniques. The course also includes a general review of the tools for creating mechanical  more...
The Basic Goal Goal Settig ...mplete this workshop will: Understand the need for effective goal setting and achievement. Evaluate existing paradigms to determine barriers to goal achievement. Implement the principles necessary to make objective decisions. Learn relaxation and focusing techniques.  more...
Construction and Building Envelope Inspection ...d testing field or want to become a special inspector, to understand the nature and the importance of this business. This course will help you to know and understand the types of inspection and testing involved in a construction project, which for the most part are mandatory to assure the quality of materials used as well as the workmanship. Further, this course will provide guidance and  more...
Heat Exchangers - Design Operation And Performance ...t that are used in a wide variety of industries. A better understanding of the basic principles of heat transfer and fluid flow and their application to the design and operation of shell and tube heat exchangers as well as compact and air cooled exchangers that you gain from this course will enable you to improve their effectiveness and extend their life. You will better understand how to use  more...
Microsoft Project 2007 Level 1 2 Days ...Understand the Project 2007 Screen * Enter Project Information * Use the Project Guide * Enter a Task and Task Durations * Create Recurring Tasks * Set Task Deadlines and Constraints * Assign a Task Calendar * Create a Resource List * Enter Costs Viewing Sorted Information * Viewing Grouped Tasks and Resources * Updating Tasks, Resources, and  more...
Quickbooks Accounting Training Participants will learn to create a new QuickBooks company, add/ edit information to company lists, open/ use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/ customize report and graphs, set  more...
Microsoft Access 2003 - Level 1 2 Days ...gram to perform their day-to-day responsibilities, and to understand the advantages that using a relational database program can bring to their business processes. The Level 1 course is for the individual whose job responsibilities include working with tables to create and maintain records, locate records, and produce reports based on the information in the database. It also provides the  more...
Computer Basics - Starting Out Computer Basics - Starting Out is designed as a hands-on introduction to the world of personal computing for the novice. This course helps participants become familiar with computer terminology, understand the benefits of using a computer, and establish a foundation of computer skills on which they can build in the future.  more...
Conflict Resolution Negotiating Win-Wins ...op provides all participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Participants will gain confidence in their ability to confront issues and reach positive solutions. Participants will learn proven techniques and strategies that reinforce teamwork, improve communication, and reduce stress and they will discover  more...
Microsoft Access 2007 Level 2 After you complete this course you will be able to do the following: * Understand When And How To Implement Full Or Partial Referential Integrity * Create Single And Multiple Field Indexes And Tables * Check The Integrity Of A Database * Use The Toolbox To Design Forms From Scratch * Use Calculated Fields * ...among many other things  more...
Conducting Effective Meetings Making Meetings Work ...tives of this workshop are to have participants: * Understand the value of meetings as a management tool * Recognize the critical planning steps that make meeting time more effective * Know how to ensure the desired outcome is achieved * Be able to identify the steps to take to create an open and safe forum for discussion * Be able to establish a solid and  more...
Adobe Dreamweaver CS3 - Level 2 This course is designed for students who not only use Adobe Dreamweaver CS3 to design and develop webpages in a WYSIWYG environment, but also have the ability to understand and work with the architecture and coding of web pages. Students are those in small companies or departments within large companies who use web technologies for electronic communication. Some examples of target companies are  more...
Personality Patterns and Profiles Module 1 ...rt in their sales career. * Those who wish to better understand themselves and be able to leverage that knowledge in order to produce better results from their efforts. * Participants who wish to learn ideas and methods for being more effective at reading prospects and customers. * Anyone who understands the necessity to adjust their style, pace and delivery to better address the  more...
Critical Elements of Customer Service This workshop is for any employee who deals with external customers or who serves those who do. The a Service Edgea is what keeps customers coming back to do business with you. Many customer decisions are based on how well they were treated by your front-line personnel. Does the customer feel valued? Are your staff members able to respond to customer requests and needs quickly? Is your staff  more...
Word 2003 Intermediate Level 1 (1 Day) This course focuses on formatting documents in Word. Once you've learned the basics you're ready to understand how formatting works in Word. An absolutely essential component in Word is called 'Section Breaks'. During this class you will learn about Section Breaks and all formatting that uses Section Breaks. This course is classroom style instruction: Instructor-led, hands-on training.  more...
Access 2003 - Level 1 (1 day) ...gram to perform their day-to-day responsibilities, and to understand the advantages that using a relational database program can bring to their business processes. The Level 1 course is for the individual whose job responsibilities include working with tables to create and maintain records, locate records, and produce reports based on the information in the database. It also provides the  more...
Building Relationships With Success ... of developing a support network of connections: * Understand how building relationships can help you develop your business base. * Learn how to truly like your acquaintances not just pretend to. * Identify the key elements in strong working relationships, and how you might put more of these elements in your working relationships. * Recognize the key interpersonal skills  more...
Microsoft Office Visio Professional 2007 - Level 1 Diagrams and charts play a pivotal role in knowledge dissemination, making complex data easy to understand. Microsoft Office Visio Professional 2007 has a host of features that are instrumental in creating pictorial representations of information. In this course, you will learn the essentials of Visio.  more...
Microsoft Project 2003 Level 1 (2 Days) ...Understand the Project 2003 Screen * Enter Project Information * Use the Project Guide * Enter a Task and Task Durations * Create Recurring Tasks * Set Task Deadlines and Constraints * Assign a Task Calendar * Create a Resource List * Enter Costs Viewing Sorted Information * Viewing Grouped Tasks and Resources * Updating Tasks, Resources, and  more...
Microsoft Access XP 2003 Level 1 Objectives * Opening and Modifying Database Objects * Working with Multiple Windows * Adding, Editing, and Deleting Records * Tour of a Form, Query, or a Report * Planning and Creating a Database * Create a Table Using the Table Wizard * Create a Report Using the Report Wizard * Create a Form Using the Form Wizard * Database Object Management *  more...
MS Access 2003 VBA Macros ...ipants will be able to accomplish the following: * Understand key concepts that will be used to build custom solutions using Microsoft Access VBA Macros * Become familiar with basic macro techniques for recording, writing, running, and maintaining a macro * Understand how Visual Basic for Applications is incorporated, used, and modified in Microsoft Access * Learn how to  more...
Microsoft Access 2003 - Level 1 (2 Days) ...gram to perform their day-to-day responsibilities, and to understand the advantages that using a relational database program can bring to their business processes. The Level 1 course is for the individual whose job responsibilities include working with tables to create and maintain records, locate records, and produce reports based on the information in the database. It also provides the  more...
Access 2007 - Level 1 (1 Day) This course is designed for students who wish to learn the basic operations of the Microsoft Access database application to perform their day-to-day responsibilities, and to understand the advantages that using a relational database application can bring to their business processes. The Level 1 course is for the individual whose job responsibilities include designing and creating new databases,  more...
Quickbooks Accounting Training Participants will learn to create a new QuickBooks company, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer statements, work with asset and liability accounts, track fixed assets, do accounts payable, create/customize report and graphs, set up  more...
Word 2007 Intermediate Level 1 (1 Day) This course focuses on formatting documents in Word. Once you've learned the basics you're ready to understand how formatting works in Word. An absolutely essential component in Word is called 'Section Breaks'. During this class you will learn about Section Breaks and all formatting that uses Section Breaks. This course is classroom style instruction: Instructor-led, hands-on training.  more...
Decisiveness with Distinction Decision Making and Problem Solving ... Determine own level of clarity. Understand the need for effective goal setting and achievement. Implement the principles necessary to make objective, team consensus decisions. Identify own position on personal integrity and fairness. Maintain personal power during bargaining.  more...
MS Excel 2003 VBA Macros workshop / seminarcomputer lab ...Understand key concepts that will be used to build custom solutions using Microsoft Excel VBA Macros Become familiar with basic macro techniques for recording, writing, running, and maintaining a macro Understand how Visual Basic for Applications is incorporated, used, and modified in Microsoft Excel Learn how to design and layout a user form and controls to create a customized dialog box to  more...
Drinking Water Treatment - Principles and Practices 3 Days ... source to a desirable drinking state requires a thorough understanding of the principles and practices of drinking water characterization and the knowledge of both the commonly used conventional tehnologies and some of the newer more advanced treatment technologies. This course meets this need. Objectives - To impart an understanding of the types of contaminants present in raw  more...
Microsoft Access 2007 - Module 1 Basic 2 Days Objectives * Understand data base architecture and its components * Opening, closing data base and handling objects * Knowledge about table structure * Creating single queries * Creating single form and report  more...
Writing Testable Requirements 2 Days ...ments, or both. Half of the test effort is just trying to understand the requirements. The better that requirements are written, the higher the likelihood of the development and testing team being able to understand those requirements and focus on their software development tasks. Testable requirements improve the success of creating a set of tests that adequately cover those requirements.  more...
Microsoft Access - Module 1 Basic 2 Days Objectives * Understand data base architecture and its components * Opening, closing data base and handling objects * Knowledge about table structure * Creating single queries * Creating single form and report  more...
Crystal Reports - Basic Level Objectives * Understand report architecture and its components * Create, modify and using reports * Creating reports bases on one or multiples tables  more...
The Basic Goal: Goal Setting ...ho complete this workshop will: Understand the need for effective goal setting and achievement. Evaluate existing paradigms to determine barriers to goal achievement. Implement the principles necessary to make objective decisions. Learn relaxation and focusing techniques.  more...
SQL Advanced Location: Winnipeg Date: 2008-05-28 List Price: $159 Offered Price: $127.00 Seats Available: 2 Upon completion of this course, students will learn advanced queries and how to add, update, and delete data, tables, views, and indexes. Students enrolling in this course should understand the basics of querying a database with the SQL command language. They should be comfortable issuing SELECT  more...
How to be a More Effective Leader ...our team. We will also explore people's behavior, and how understanding other's behavior and having a common language can build a cohesive team. Understand resistance to change and the hidden reasons people behave the way they do. Whether you've been a manager or supervisor for years or are new to the roll, this program is packed with fresh ideas and time tested principles that will make your  more...
Microsoft Project 2003 Level 1 (2 Days) ...ce: $589 Offered Price: $471.00 Seats Available: 2 * Understand the Project 2003 Screen * Enter Project Information * Use the Project Guide * Enter a Task and Task Durations * Create Recurring Tasks * Set Task Deadlines and Constraints * Assign a Task Calendar * Create a Resource List * Enter Costs Viewing Sorted Information * Viewing Grouped Tasks and  more...
Adobe Dreamweaver CS3 - Level 2 ...es in a WYSIWYG environment, but also have the ability to understand and work with the architecture and coding of web pages. Students are those in small companies or departments within large companies who use web technologies for electronic communication. Some examples of target companies are advertising agencies, marketing agencies, and groups involved in intranet and extranet production. For  more...
Microsoft Project 2003 Level 1 (2 Days) workshop / seminarcomputer lab ... Offered Price: $412.00 Seats Available: 2 Objectives Understand the Project 2003 Screen Enter Project Information Use the Project Guide Enter a Task and Task Durations Create Recurring Tasks Set Task Deadlines and Constraints Assign a Task Calendar Create a Resource List Enter Costs Viewing Sorted Information Viewing Grouped Tasks and Resources Updating Tasks, Resources, and  more...
Microsoft Access 2003 Level 1 (1 Day) workshop / seminarcomputer lab Location: Vancouver Date: 2008-02-04 List Price: $279 Offered Price: $195.00 Seats Available: 2 Objectives Opening and Modifying Database Objects Working with Multiple Windows Adding, Editing, and Deleting Records Tour of a Form, Query, or a Report Planning and Creating a Database Create a Table Using the Table Wizard Create a Report Using the Report Wizard Create a Form Using the Form  more...
The Cold-Call Fast Start Bootcamp workshop / seminar Location: Town of Richmond Hill Date: 2008-02-01 List Price: $7500 Offered Price: $4500.00 Seats Available: 2 Know where your sales are coming from every month Forecast sales based on your knowledge of the lead generation pipeline Systematically create surges in sales based on increasing your lead pipeline Identify where leads are getting stuck and devise strategies to un-stick your leads  more...
Making the Transition to Management - 2 Day Seminar workshop / seminar ...1256.00 Seats Available: 1 How You Will Benefit * Understand your new managerial responsibilities - make a quick, effective transition to your new role * Establish credibility and effective work styles * Build alliances with peer Managers * Master the basics of coaching, communication, motivation, delegation and performance management * Practice your listening and  more...
Word Intermediate Level 1-1 Day workshop / seminarcomputer lab Location: Town of Newmarket Date: 2007-04-13 List Price: $275 Offered Price: $190.00 Seats Available: 5 This course focuses on formatting documents in Word. Once you've learned the basics you're ready to understand how formatting works in Word. An absolutely essential component in Word is called 'Section Breaks'. During this class you will learn about Section Breaks and all formatting that  more...
Your Business Plan in 10 Easy Steps instructor led training August 12. Developing a new or revised Business Plan is easier than you think if you know what should go into it. Develop your vision, form your business model & understand what investors or lenders want to see.  more...
Maximize Revenues - Minimize Headaches - Sales Training Seminar instructor led trainingworkshop / seminar ...ize Revenue - Minimize Headaches, will help you to better understand the process of Sales and will help you to gain greater clarity on what you need to say and do differently in order to create more powerful sales skills & abilities People don t like to be sold. People like to buy. Whether you are brand new to sales or a seasoned sales warrior this interactive practical no-bull workshop  more...
Quickbooks Accounting Training Seminar workshop / seminar Starts: March 20, 2007 Time: 06:30 pm - 09:30 pm Days Held: Tue, Thu Hours: 25 Weeks: 4 Participants will learn to create a new Quickbooks company, modify preset chart of accounts, add/edit information to company lists, open/use registers for balance sheet accounts, reconcile chequing account, track credit card information, invoice customers, create sales orders, generate customer  more...
Word Intermediate Level 1-1 Day workshop / seminarcomputer lab April 9, 2007 9:00am-4:00pm This course focuses on formatting documents in Word. Once you've learned the basics you're ready to understand how formatting works in Word. An absolutely essential component in Word is called 'Section Breaks'. During this class you will learn about Section Breaks and all formatting that uses Section Breaks.  more...
From MotivatedMinds, Inc
Team Coaching Teams exist to produce results. The nature and measure of results vary from team to team, yet ultimately all teams are evaluated on their ability to produce results over time. Team coaching is a dynamic process that helps teams strengthen and sustain performance by equipping them with practical skills and tools to generate positive engagement and neutralize negativity. Ideal for leaders  more...
From Spiritual Wisdom Learning Centre
Advanced Subjects for Spiritualism Ordination instructor led trainingstudy at homegroup study and discussionself directedTutor available online, by telephone, in person. SCIENTIFIC ASPECTS OF MEDIUMSHIP Our aim is to introduce the student to the main aspects of the phenomena of mediumship in Spiritualism. The notes consist of brief descriptions of mediumship and the scientists who examined these phenomena. There can be no argument against the definition of science pertaining to the religion of Spiritualism. The knowledge gained of the natural laws of life that  more...
Basic Course in Spiritualism instructor led trainingstudy at homegroup study and discussionself directedInteraction with a tutor online, by telephone or in person ...hat are designed to make you think about and express your understanding of the material and any other additional, related reading you may be doing as you complete this course. For each question, the student is expected to complete an essay of at least 500 words, which must include secondary source citations that demonstrate where you have gotten the ideas, presented in your essay. The  more...
From Thinking for Results
Why Don't They Get It? Understanding and Influencing Others instructor led traininggroup study and discussionbookworkshop / seminar What are these people thinking? Are they thinking at all? In order to influence how someone acts, you must understand how they think - chances are, it's not like you do. Lively, interactive, and fun, Randy takes a look at how to create common ground.  more...
From Accent Pro
Accent Reduction / English Pronunciation Training instructor led trainingon-line e-learning cbt (computer based)group study and discussionbookOne-on-one, in-person training in Montreal or Vancouver, Canada Serious candidates determined to minimize their accent and dramatically improve pronunciation skill while speaking English learn through intensive and highly tailored classes. Such compact programs include: Visuals on exactly how to pronounce North American or Canadian English sounds. Customized diagrams for you to take home of the face - mouth, teeth, tongue, throat, lips, and so on are  more...
From Berteig Consulting Inc.
Adult Learning for Agile Work Process Facilitators instructor led traininggroup study and discussionworkshop / seminar ...to individualistic. This seminar will help coaches better understand their role as change agents in this transformative process. In order to understand how to foster collaborative work and learning, a coach must have a basic understanding of adult learning principles such as fostering participation, self-directed learning, critical self reflection, transformative learning and an understanding  more...
From Live to Learn
Team Building instructor led traininggroup study and discussionworkshop / seminartrain the trainerblended learning ... This highly interactive workshop will help participants understand the dynamics of team development and learn how to capitalize on individual contributions to group process, which is the bottom line in creating high performance teams. Participants learn how to build a team, maintain team cohesiveness and how to motivate team members to create enthusiasm. We also offer the Team Dimensions  more...
Discovering Diversity instructor led trainingon-line e-learning cbt (computer based)group study and discussionself directedworkshop / seminartrain the trainerblended learning ...l know they must do a better job of helping all workers understand, accept and capitalize on differences. They know the cultural backgrounds and experiences of diverse employees and customers can deeply enrich the organization, making it more innovative and globally competitive. The Discovering Diversity Profile is completely confidential and provides an effective tool to help employees  more...
Communications instructor led traininggroup study and discussionworkshop / seminartrain the trainer ...ritical to success. Communication is a 2-way street to understand and to be understood. This program discusses how to overcome communication barriers such as selective attention, selective interpretation and selective retention. Employees benefit by understanding the various components of communications through participation in an informative, interactive workshop. Should you require a  more...
Adventures in Attitude instructor led traininggroup study and discussionworkshop / seminartrain the trainer ...lves and others. This program is designed to help people understand that how they perceive and respond to events around them is their choice. This awareness is the first step in changing negative attitudes to positive ones. It is the key to establishing personal responsibility and accountability in the midst of change, and it helps turn passive resistance into high-energy performance. Join  more...
From Affinity Consulting and Training Group
Maximizing Your Strengths as a Manager instructor led traininggroup study and discussionDVDworkshop / seminarDiSC Classic Profile online or paper Description: Managers have an influence over other people. Their strengths can be a terrific benefit for the people who work for them. And of course, their limitations can trickle down to create frustration, confusion, or even paralysis for those they lead. Because they have this effect on others, managers have a responsibility to know themselves. Through DiSC , this workshop gives managers a  more...
Getting The Most From Your Key Contributors instructor led traininggroup study and discussionDVDworkshop / seminarDiSC Classic Profile ...ore managers can help them out of their rut, they need to understand the situation and why the person is having difficulty. Sometimes they don t have the skills or know-how. This program helps managers use DiSC to read the situational needs of their key contributors and adjust their management style accordingly. They ll learn some fundamental strategies for reading the willingness and ability  more...
Managing Conflict & Resistance instructor led traininggroup study and discussionDVDworkshop / seminarDiSC Classic Profile ...his course provides managers with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Through DiSC , managers learn their style of handling conflict and understand how that style might differ from their employees' methods. They also take time to recognize how quickly employees' fears can disengage them from a team or project.  more...
Adventures in Attitudes - A Guided Program for Achieving Personal and Professional Growth instructor led traininggroup study and discussionworkshop / seminar ...sion, this is a strategic program designed to help people understand that how they perceive and respond to events is their choice. This awareness is the first step in changing negative attitudes to positive ones, and in changing disengagement to engagement. Over four million people worldwide have taken this program, and many describe it as life altering. People of different cultures,  more...
From Creascience
Simple and Multiple Linear Regression Techniques instructor led traininggroup study and discussioncomputer lab This one-day workshop offers an overview of simple and multiple linear regression techniques, starting with the interpretation of results, strengths and weaknesses and also discusses their practical realization. Upon completion of this course, participants will be able to: Explain the context of use of simple and multiple linear regression Understand what the underlying assumptions of  more...
Logistic Regression instructor led traininggroup study and discussioncomputer lab Logistic regression is a statistical tool used to assess the effect of several explanatory variables on a categorical response variable, that is a variable that can only take on a limited set of values. This situation is encountered often in several fields of applications. Here are a few examples of questions that can be adressed using logistic regression: Finance : What is the impact of the  more...
Regression on Principal Components and PLS Regression instructor led traininggroup study and discussioncomputer lab This one-day workshop covers two advanced modeling methods used to handle common problems encountered in relating a variable to a set of explanatory variables, the interpretation of results, strengths and weaknesses and practical realization. Upon completion of this course, participants will be able to: Know the context of use for regression on principal components and partial least squares  more...
Nonlinear Regression instructor led traininggroup study and discussioncomputer lab This half-day workshop offers an overview of nonlinear regression. This special type of regression technique is commonly used to model growth curves and to establish relationships between dose and responses. We discuss the strengths and weaknesses of the techniques, their practical implementation and the interpretation of results produced from the use of these techniques. Upon completion of  more...
From A Better Perspective
Advanced Shadow Coaching Proficiencies Training instructor led trainingon-line e-learning cbt (computer based)group study and discussionperiodic bridge calls ... skills to create tangible change by choice. Come to understand -- and leverage what clients are now wanting from coaches and coaching. Learn how to package what you already know -- or could learn -- into a client coaching program Build your professional network with both like-minded and market-specific colleagues. Learn how to customize -- and deliver -- proficiency-based  more...
From Awareness Strategies Inc.
How to Create Success & Wealth instructor led training This seminar will give you the basics of how to become more successful (wealthier, happier, healthier) and have more time to do the things you love. You will understand why you are in your current situation and therefore be able to change it. If you would like to make your yearly income your monthly income you need to come to this introductory seminar and see that this material, the accelerated  more...
You Were Born Rich instructor led trainingstudy at homebook Born Rich gives you the COMPLETE AND PROVEN SYSTEM for using the potential you have locked inside of you to achieve financial, emotional, physical, and spiritual prosperity. Bob Proctor s SIGNATURE product, if you are just being introduced to us or are a long time student, this is a must in your personal library. The package includes You Were Born Rich Book, 12 Audio CD s, 10 DVD s, and a 72 page  more...
From Creascience
Efficient Design & Analysis of Shelf-Life & Stability Studies instructor led training ...understand what the key issues are in the efficient set up of shelf-life and stability studies. Discover powerful statistical tools used to predict best before dates accurately. Aims This training session covers the key elements in the design of shelf-life studies as well as the most efficient ways to analyze data. Prerequisites This one-day session introduces the important ideas in  more...
From Think Without Boundaries Consulting
Finding Your Inner Joy instructor led traininggroup study and discussionas part of a wellness expo or event This small group workshop (15 maximum) works well for a half day workshop or a weekend retreat. I believe that each person has a special gift, and included with that gift are dreams from long ago that have been put away for years. This workshop will help you unearth those gifts, dust them off and use them in wonderful ways! Participants will: *learn how to access the inner dreams that have been  more...
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This page was last updated on sb5- 09/19/08 at 15:52:27