Instructor Led Understand Training in United Arab Emirates - Training Resources

Strategic Logistics Planning and Management ...Understand the strong link between an organization a a s logistics strategy and its competitive advantage. Understand the challenges of managing logistics and supply chains. Develop a customer-focused orientation in managing logistics. Identify the performance drivers of supply chains and their impact on responsiveness and efficiency. Identify the major network designs and match the  more...

Certified Job Evaluation Professional - Human Resources Management Master the basic principles of job evaluation. Understand and evaluate jobs using the three basic methods of job evaluation. Evaluate jobs using two of the major job evaluation systems in use within the region. Gain an understanding of the importance of effective administration of job evaluation systems.  more...

Job Analysis and Job Description - Human Resources Management Understand the importance of job descriptions in the wider context of human resources. Carry out job analysis to obtain information for the preparation of job descriptions and other purposes. Write job descriptions to cover the wider requirements of human resources.  more...

Human Resources Policies and Procedures - Human Resources Management Understand the importance of planning in the human resources function. Understand the purpose/ usefulness of human resources policies and procedures. Understand how to develop human resources policies and procedures.  more...

Performance Management - Human Resources Management Explain performance management definitions, aims and developments. Learn how to use tangible and intangible measures of performance. Learn how to set business based objectives including SMART targets and measures. Understand the performance management cycle and how to manage it. Complete the performance management cycle including end of year reviews, using competencies and the various rewards  more...

Talent Management Training and Development ...understand the building blocks of talent management. Learn how to set up a talent management system. Understand the linkages that exist between organization excellence and effective people management. Learn how to identify, keep, develop and promote their best people. Learn how to coach, train and develop superkeepers. Understand how to integrate compensation with talent management so that  more...

Certified Customer Service Executive - Customer Service ...Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities  more...

Customer Service Mindset - Customer Service Analyze basic behavioral patterns of different customer personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Customer Relationship Management - Sales and Marketing Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact.  more...

Retail Selling Creating Memorable Shopping Encounters - Sales and Marketing Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service.  more...

Advanced Maintenance Management - Maintenance and Safety Apply the latest advanced concepts and techniques required for managing or supervising a maintenance unit. Understand preventive and predictive maintenance as well as TPM and RCM. Examine the organizational, human and operational considerations for effective and cost-efficient maintenance work in their companies. Distinguish and optimize the special characteristics of maintenance activities in  more...

Strategic Finance for Senior Management - Finance and Accounting ...understanding of the macro finance picture of company goals and objectives. Enhance their understanding of financial analysis and assess their ability to perform strategic financial analysis. Learn international finance in this globally structured financial economy. Become acquainted with Bond, Stock, and Foreign Exchange markets. Grasp knowledge of investment management as a tool to  more...

Financial Accounting and Reporting - Finance and Accounting ...Understand important financial accounting topics and how to report them on the financial statements. Properly account for assets, liabilities, revenues and expenses. Understand the annual report, management responsibilities for financial statements and auditors a a opinion. Fully understand the structure, presentation and disclosure of the financial statements. Interpret and report  more...

Corporate Governance Transparency and Accountability - Finance and Accounting Demystify the fundamental significance of corporate governance. Understand corporate governance structures and risk management policies. Learn the moral and policy considerations underpinning stakeholders, board of directors, auditors, senior management and directors. Put into operations new strategies to improve their corporate performance. Learn and apply corporate governance best practices.  more...

International Financial Reporting Standards IFRS and 2009 Updates - Finance and Accounting Adopt the language of accounting and finance. Develop a sound understanding of the International Financial Reporting Standards (IFRS) and their impact on financial reporting. Understand the basic principles of assets, liabilities and owners a a equity. Effectively interpret accounting transactions according to IFRS. Demystify the interpretation of financial statements and reports.  more...

Fundamentals of Mergers and Acquisitions - Finance and Accounting Build a common vocabulary of the field of Mergers and Acquisitions. Understand the strategies and guiding principles related to Mergers and Acquisitions. Appreciate and apply the concept of due diligence. Learn the important roles of M&A valuations and deal design. Gain knowledge of how to negotiate an M&A deal.  more...

Successful Skills for Office Managers - Administration and Secretarial Define and understand the role of the office manager/ senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the necessary skills to gain recognition and sell their ideas. Apply essential techniques for handling subordinates.  more...

Certified Administration and Office Management Professional - Administration and Secretarial ...understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out responsibilities in an effective manner. Develop a service attitude and mindset  more...

Certified Marketing Professional - Sales and Marketing Understand the marketing framework of a business organization. Focus on best practices, tools and models to implement an effective marketing and sales management system. Emphasize planning and executing advanced marketing strategies. Develop strategies, initiatives and programs to build and sustain a competitive market advantage.  more...

Internet and Web Marketing - Sales and Marketing Reach their buyers directly, establishing a personal link with current and prospective customers. Reach niche buyers with targeted and effective messages. Publish content people want to read and that search engines reward with high rankings. Understand how tools like blogs, podcasts, webcasts and social networking can be used to enhance their online presence. Do a step-by-step approach for  more...

Implementing and Documenting an ISO90012000 Quality System - Quality and Productivity Understand the quality concepts and importance of quality systems in organizations. Learn about the different standards and the eight principles of quality. Recognize how quality management systems can impact the profitability of an organization. Learn about ISO 9001: 2008 implementation methodologies. Learn to develop an effective ISO 9001: 2008 assessment plan.  more...

Re-engineering Your Organization A Road Map to Business Process Improvement - Quality and Productivity Understand the terminology and benefits of re-engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure successfully within the business.  more...

Materials Management Development Program - Materials Management ...Understand the various functions of materials and supply chain management and how they relate to each other. Plan and control stock successfully and cost effectively using proven techniques of inventory management including stock classification, forecasting and ordering. Manage the warehousing operations and maximize user service by providing fast and accurate issuing. Negotiate with  more...

Contract Administration Understanding and Implementing Contractual Obligations - Contracts and Projects Identify administration tools and roles of the contract administrator. Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts. Understand the importance of knowing contractual terms and conditions. Review techniques for solving problems as well as partnering with contractors. Discuss ways of using lessons learned.  more...

Resolving Contractual Claims - Contracts and Projects Identify and avoid causes for contractual claims and change orders. Recognize the different types of claims and how to prevent and/ or deal with each type. Understand the different approaches to claims handling including alternative dispute resolution (ADR) and litigation. Practice and discuss, through a project, all aspects of handling and resolving contractual claims and change orders.  more...

Managing Time and Cost of Projects - Contracts and Projects ...Understand project management framework, processes and tools in compliance with Project Management Institute (PMI) standards. Focus on time and cost management. Learn different methods of constructing project diagrams, schedules and plans. Learn tools and techniques necessary to perform an in-depth analysis on project schedules and plans. Identify different methods for cost estimation and  more...

Customer Service Excellence By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers.  more...

Retail Management - Sales and Marketing By the end of the program, participants will be able to: Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.  more...

Technical Report Writing - Business Writing By the end of the program, participants will be able to: Write clear and reader friendly technical reports. Understand the structure of technical reports. Produce various types of technical reports. Prepare visuals that supplement and support technical reports. Present statistics and technical information in an understandable manner.  more...

Advanced Purchasing and Cost Saving Techniques - Dubai By the end of the program, participants will be able to: Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Learn the importance of value analysis to purchasing. Evaluate the performance of the department using proper KPIs. Improve the efficiency of the purchasing function.  more...

Cost Management Fundamentals and Techniques - Dubai By the end of the program, participants will be able to: Learn the importance of analyzing and managing costs. Understand Activity-Based Management ABM. Appreciate the importance of process costing and cost allocation. Develop important tools for planning and decision making. Evaluate and manage performance through strategic cost management.  more...

Customer Loyalty Strategies and Measurement - Dubai ...y the end of the program, participants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impact-full customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical  more...

Intermediate Accounting Managing Business Transactions - Finance and Accounting Understand the balance sheet and financial disclosures. Learn the importance of the income statement and statement of cash flow. Have a clear comprehension of asset measurement and recognition. Analyze and understand various investment classes. Perform liability and equity measurements and disclosures.  more...

Marketing for Better Results - Dubai By the end of the program, participants will be able to: Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing.  more...

Mastering Business and Financial Modeling - Abu Dhabi Dubai By the end of the program, participants will be able to: Use Microsoft Excel in business finance more effectively. Perform analysis and evaluation to assist in enhancing the decision making process. Understand and create pivot tables and pivot charts. Analyze business data in no time. Prepare business and flash reports to senior management.  more...

Certified Administration and Office Management Professional - Dubai Abu Dhabi ...f the program, participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out responsibilities in an  more...

Intermediate Accounting - Dubai By the end of the program, participants will be able to: Understand the balance sheet and financial disclosures. Learn the importance of the income statement and statement of cash flow. Have a clear comprehension of asset measurement and recognition. Analyze and understand various investment classes. Perform liability and equity measurements and disclosures.  more...

Advanced Compensation Management - Dubai Kuala Lumpur By the end of the program, participants will be able to: Understand the value of performance based reward systems as a business tool and a motivator of employees. Evaluate the uses and benefits of short and long term incentives. Match compensation systems and organization culture. Stay up to date with trends in compensation.  more...

Implementing and Managing a Customer Complaints System - Dubai By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use customer feedback to enhance the organization a a s performance. Learn to develop an effective customer feedback system.  more...

Certified Accounts Assistant - Dubai Abu Dhabi By the end of the program, participants will be able to: Understand the cycle of accounting. Learn how accounting affects their day-to-day business. Learn the components of financial statements. Perform the accounting closing cycle. Get up to date with accounting terminology that will enable them to perform more effectively at work.  more...

Interdepartmental Communication - Kuala Lumpur Dubai By the end of the program, participants will be able to: Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for  more...

Certified Quality Management Professional - Quality and Productivity ...Understand the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Understand the most used quality philosophies and tools to establish priorities within their organizations. Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.). Obtain enough knowledge about team dynamics  more...

Compensation and Benefits - Human Resources Management Understand the basic principles and major elements of compensation. Understand the various processes in compensation: Job Analysis, Job Descriptions, Job Evaluation and Compensation Surveys. Determine and explain what makes up a sound and effective compensation and benefits program. Design a salary structure and related policies. Design and carry out a compensation survey.  more...

Managing Project Teams - Contracts and Projects ...Understand how organizational structures influence projects. Develop an understanding of the various relationships that must be simultaneously managed by a project manager. Demonstrate the construction of project logic models. Describe the resources that may be required for the successful completion of a project. Practice general management skills needed to get the best team and lead them  more...

Managing Projects Using Microsoft Project - Contracts and Projects Practice the basic project management foundational skills by following the project life cycle in compliance with Project Management Institute (PMI) standards. Understand and apply project management tools and techniques to deliver the projects on time and within budget. Use Microsoft Project as a planning, tracking, and reporting tool. Identify the capabilities of Microsoft Project in  more...

Certified Sales Professional - Sales and Marketing Integrate consultative and value added selling into their professional practices. Understand the process and psychology of the sales cycle. Synchronize their selling cycle to the buying cycle of the customer. Manage the value of their customers.  more...

Preparation for Project Management Professional Certification - Contracts and Projects ...Understand how to manage a project in compliance with the Project Management Institute (PMI) standards. Understand the project management framework, processes and the nine project management knowledge areas in addition to project manager professional and social responsibilities Recognize Project Management Book of Knowledge PMBOK and PMP exam Certification. Understand and apply project  more...

Total Quality Management - Quality and Productivity Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Discuss other widely used improvement methodologies.  more...

The Strategic Marketing Plan - Sales and Marketing Define the concept and scope of strategic marketing. Understand the process of strategic planning. Apply the techniques used in preparing the strategic marketing plan. Develop the components of strategic marketing planning.  more...

Advanced Selling Strategies - Selling and Marketing Respond to customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections and closing the deal. Gain awareness of professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term relationship and partnership with their customers. Use the research-based  more...

Certified Compensation and Benefits Professional - Human Resources Management Define and clearly understand the importance of compensation to the overall aims of human resources management. Examine and comment on the benefits of job evaluation and choose an appropriate system. Understand regional compensation practice. List the principle steps in designing a compensation survey and answer the question, why is job matching critical to the success of any compensation  more...

Organization Development and Effective Workforce Management - Human Resources Understand the fundamentals of how businesses work and the importance of organization management. Develop organization structures to meet varying business needs. Understand the process of forecasting ongoing requirements, and the development of action plans. Understand the importance of succession planning to continued business success.  more...

Reading Interpreting and Analyzing Financial Statements - Finance and Accounting Understand the framework of financial statements analysis. Become skilled at the foundations of ratio and financial analysis. Carry out company and industry analysis. Implement the six-step process in financial statement analysis. Analyze real-life financial statements from companies traded on the GCC stock markets.  more...

Six Sigma Quality Applications for Business Growth and Productivity By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and continual improvement. Implement and deploy Six Sigma. Understand organization readiness.  more...

Career Development and Succession Planning - Training and Development ...Understand the basics of career development and succession planning. Distinguish succession planning and management from replacement planning, talent management, and human capital management. Compare traditional and career planning-oriented HR focus. Explain employee and employer career development roles. Examine innovative corporate career development initiatives. Learn how to close the  more...

Certified Fixed Assets Professional - Finance and Accounting Learn up-to-date rules covering the managing and accounting for fixed assets. Gain knowledge of depreciation management techniques and how they affect their operations. Be able to correctly recognize and measure fixed assets. Report fixed assets accurately by adhering to internationally recognized conventions. Understand how to manage disposals, impairment, sales, and exchange of assets.  more...

Facilitation Skills Managing Group Dynamics - Communication Skills Identify and explain the process and value of facilitation. Examine the core concepts and competencies required to understand the dynamics of group process and facilitation. Recognize groups dynamics and balance between task and maintenance functions. Apply facilitation tools and techniques in a variety of situations. Ultimately improve their role as facilitators.  more...

Executive Effectiveness By the end of the program, participants will be able to: Understand how our worldview and perceptions affect our decisions. Better deal with different generations in the workplace and ensure results through contribution. Explore the range of forces and ways of thinking that might possibly influence the future of management. Sharpen their leadership skills through innovative thinking.  more...

Training Your Mind for Success with NLP - Interpersonal Skills By the end of the program, participants will be able to: Define and understand Neuro Linguistic Programming (NLP) and its relevance at work Identify their preferred thinking patterns and filters. Apply sensory specific language in their day-to-day interactions with others. Use modeling techniques to improve their skills. Use NLP in leading and coaching others. Understand the law of  more...

Key Managerial Skills for New Managers and Supervisors - Management By the end of the program, participants will be able to: Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Learn how attitudes and personality types affect team performance. Understand key components of Emotional Intelligence (EI) Empower employees through delegation. Understand how to successfully deal  more...

Evaluating and Managing Risks - Management ...y the end of the program, participants will be able to: Understand the key principles underpinning the effective management of risk. Identify the risks that are derived from people, processes, and systems and their impact on operational, environmental, financial and product elements. Know the process of Continuous Risk Management CRM and understand its 5 steps. Identify a range of  more...

Management Skills and Techniques - Engineers By the end of the program, participants will be able to: Understand the management functions of planning, organizing, directing and controlling in a team-building manner. Run an effective work schedule that will increase the productivity. Learn how to coordinate, delegate, and communicate with others to achieve the desired goals. Find out how to creatively manage problem solving and  more...

Leadership Middle Management By the end of the program, participants will be able to: Differentiate among the three levels of management and understand their responsibilities. Discuss the principal challenges managers face in todaya s increasingly competitive environment. Practice advanced managerial skills needed for senior positions. Resolve conflict based on a win-win approach. Introduce and manage change leading  more...

Leaders Power By the end of the program, participants will be able to: Distinguish between management and leadership. Identify their strengths and leadership styles through self-assessment. Examine various leadership theories with emphasis on situational leadership. Identify the major competencies underlying emotional intelligence. Understand the role of the leader as delegator and change agent.  more...

Finance Skills for Non-Finance Professionals By the end of the program, participants will be able to: Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in ownersa equity. Interpret the financial health of a company or profit center. Master capital budgeting and cost-volume-profit analysis. Use financial information to manage the business or their  more...

Effective Project Management By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Understand and apply project management skills and leadership techniques required by the project manager(s) / coordinator(s) in order to achieve the project scope. Develop an awareness of own personal strengths and weaknesses while managing projects.  more...

Interpersonal Communication Skills By the end of the program, participants will be able to: Develop the necessary skills to become better communicators. Analyze the basic principles underlying interpersonal communication and human behavior. Understand the verbal and non-verbal components of the human communication process. Develop skills in listening actively and empathetically to others. Apply effective ways to deal with  more...

Emotional Intelligence - Strategies for Success ...the end of the program, participants will be able to: Understand the nature and theories underlying Emotional Intelligence EI. Define the various EI competencies and identify areas for improvement as needed. Identify their personal strengths and blind spots revealed through the Myers-Briggs Type Indicator MBTI and EI self assessments. Determine the impact of different leadership  more...

Fundamentals of Purchasing ... buyers, and personnel from other departments who need to understand the buying function. This program is worth 25 NASBA CPE? s. Understand the fundamentals and modern principles of the purchasing function. Learn all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a better way. Determine transportation and packaging  more...

Neuro Linguistic Programming NLP Strategies for Excellence at Work and Life 'This program is designed for Managers, supervisors and professionals who wish to understand NLP, its use and how it relates to their work. This program is worth 25 NASBA CPE?s.Define and understand Neuro Linguistic Programming NLP and its relevance at work.Identify their preferred thinking patterns and filters.Apply sensory specific language in their day-to-day interactions with others.Use  more...

Neuro Linguistic Programming NLP Strategies for Excellence at Work and Life 'This program is designed for Managers, supervisors and professionals who wish to understand NLP, its use and how it relates to their work. This program is worth 25 NASBA CPE?s.Define and understand Neuro Linguistic Programming NLP and its relevance at work.Identify their preferred thinking patterns and filters.Apply sensory specific language in their day-to-day interactions with others.Use  more...

Inventory Planning and Stock Control ...s management purchasing, stores, distribution who need to understand the mechanics of inventory planning and stock control. This program is worth 25 NASBA CPE?s. Plan and control stock successfully and cost effectively using proven techniques of inventory management. Forecast demand and control lead time. Classify, count and reduce inventory. Reduce inventory investment and surplus.  more...

Advanced Purchasing and Cost Saving Techniques ' This program is designed for Senior buyers, purchasing supervisors, purchasing managers and other managers who need to understand purchasing management. This program is worth 25 NASBA CPE?s. Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Learn the importance of value analysis to purchasing. Evaluate the performance of the department using  more...

Materials Management Development Program ...ials management. This program is worth 50 NASBA CPE?s. Understand the various functions of materials and supply chain management and how they relate to each other. Plan and control stock successfully and cost effectively using proven techniques of inventory management including stock classification, forecasting and ordering. Manage the warehousing operations and maximize user service  more...

Inventory Planning and Stock Control ...s management purchasing, stores, distribution who need to understand the mechanics of inventory planning and stock control. This program is worth 25 NASBA CPE?s. Plan and control stock successfully and cost effectively using proven techniques of inventory management. Forecast demand and control lead time. Classify, count and reduce inventory. Reduce inventory investment and surplus.  more...

Fundamentals of Purchasing ... buyers, and personnel from other departments who need to understand the buying function. This program is worth 25 NASBA CPE?s. Understand the fundamentals and modern principles of the purchasing function. Learn all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a better way. Determine transportation and  more...

Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop  more...

Certified Quality Management Professional ...nal performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Understand the most used quality philosophies and tools to establish priorities within their organizations. Study international, national and local quality standards, models and awards ISO, TQM,  more...

Total Quality Management TQM Toolbox for Continual Improvement ' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...

ASQ Certified Manager of Quality Organizational Excellence Refresher ...ire to reinforce their skills, knowledge, and capacity to understand the Certified Manager of Quality / Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality / Organizational Excellence Examination. CEUs available: 1.9 Practice test testing skills. Review the Body of Knowledge for the ASQ Certified Manager of Quality / Organizational  more...

Six Sigma Fundamentals ...d for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and  more...

Finance for Non-Finance Professionals ...f from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE?s. Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in owners?equity. Interpret the financial health of a company or  more...

Mastering Business and Financial Modeling using Excel ... any function including finance who need to improve their understanding and use of Microsoft Excel as an important tool to produce more effective and efficient work. This program is worth 25 NASBA CPE?s. Note: This is a hands-on training program using Laptops/Computers. Use Microsoft Excel in business finance more effectively. Perform analysis and evaluation to assist in enhancing the  more...

The Analysis and Use of Financial Statements A Hands-on Approach ' This program is designed for Professionals in the field of finance and accounting, department heads, senior management team, financial controllers, finance managers, financial analysts and financial accountants who perform business analysis and provide financial recommendations. This program is worth 25 NASBA CPE?s. Note: This is a hands-on training program using Laptops/Computers.  more...

Efficient Finance and Accounting Operations ...agers, supervisors, and finance professionals who need to understand, apply and implement practical tools to enable them to run the finance department more efficiently. This program is worth 25 NASBA CPE?s. Understand the operations of the Finance and Accounting department. Learn internationally implemented best practices in the following areas: Accounts Payables Billing  more...

Professional Skills for Finance and Accounting ' This program is designed for Financial managers, financial controllers, finance department heads, chief financial officers, accounting managers, senior finance officers, accountants, finance staff and analysts. Prerequisites: none. This program is worth 25 NASBA CPE?s. Gain knowledge of essential skills to enhance their ability to run the Finance Department. Manage finance functions in an  more...

Certified Financial Professional ' This program is designed for Financial professionals, senior accountants, finance managers, accounting managers, chief accountants, banking professionals and corporate controllers. Prerequisites: None. Level : update. This program is worth 25 NASBA CPE?s. Upgrade their level of corporate financial management. Learn how to leverage their knowledge in financial management to deliver positive  more...

Finance for Non-Finance Professionals ...f from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE?s. Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in owners?equity. Interpret the financial health of a company or  more...

Certified Administration and Office Management Professional ...yees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Successful Skills for Office Managers ' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the  more...

Certified Administration and Office Management Professional ...yees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Successful Skills for Office Managers ' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the  more...

Certified Administration and Office Management Professional ...yees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Implementing and Managing a Customer Complaints System This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s  more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...

Finance for Non-Finance Professionals ...f from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE s.Learn the functions of financial management.Understand the four key financial statements: balance sheet, income, cash flow and changes in owners equity.Interpret the financial health of a company or profit  more...

Mastering Business and Financial Modeling using Excel ... any function including finance who need to improve their understanding and use of Microsoft Excel as an important tool to produce more effective and efficient work. This program is worth 25 NASBA CPE s.Note: This is a hands-on training program using Laptops/Computers.Use Microsoft Excel in business finance more effectively.Perform analysis and evaluation to assist in enhancing the decision  more...

Efficient Finance and Accounting Operations ...agers, supervisors, and finance professionals who need to understand, apply and implement practical tools to enable them to run the finance department more efficiently. This program is worth 25 NASBA CPE s.Understand the operations of the Finance and Accounting department.Learn internationally implemented best practices in the following areas:Accounts PayablesBillingBudgetingCash Management and  more...

Investment Analysis and Portfolio Management ...ance, Treasury and Investment. Minimum Requirement: Basic understanding of financial management. This program is worth 25 NASBA CPE s.Note: This is a hands-on training program using Laptops/Computers.Understand the effect of risk and return on investment management.Get a feel for market mechanism and dealings.Understand stock and bond fundamentals and valuation.Learn the importance of  more...

Certified Accounts Assistant This program is designed for Accounting assistants, accounting trainees, junior accountants and administrative assistants working with accounts. This program is worth 25 NASBA CPE s.Understand the cycle of accounting.Learn how accounting affects their day-to-day business.Learn the components of financial statements.Perform the accounting closing cycle.Get up to date with accounting terminology  more...

Principles of Accounting An Introduction to Concepts Uses and Methods This program is designed for Professionals in the field of finance and accounting, managers seeking to enhance accounting knowledge. This program is worth 25 NASBA CPE s.Learn the importance of accounting in running businesses.Understand the accounting cycle.Perform hands-on analysis and recognition of accounting transactions.Account for assets, liabilities and equities.Effectively prepare balance  more...

Finance for Non-Finance Professionals ...f from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE s.Learn the functions of financial management.Understand the four key financial statements: balance sheet, income, cash flow and changes in owners equity.Interpret the financial health of a company or profit  more...

Financial Accounting and Reporting ...cial and accounting personnel. Minimum requirement: basic understanding of accounting or completion of Principles of Accounting. This program is worth 25 NASBA CPE s.Understand important financial accounting topics and how to report them on the financial statements.Properly account for assets, liabilities, revenues and expenses.Understand the annual report, management responsibilities for  more...

Mastering Business and Financial Modeling using Excel ... any function including finance who need to improve their understanding and use of Microsoft Excel as an important tool to produce more effective and efficient work. This program is worth 25 NASBA CPE s.Note: This is a hands-on training program using Laptops/Computers.Use Microsoft Excel in business finance more effectively.Perform analysis and evaluation to assist in enhancing the decision  more...

Chartered Financial Analyst CFA Level 1 Intensive Review This program is designed for Portfolio and treasury professionals, bankers, finance controllers, treasurers, chief financial officers and professionals interested in sitting for the CFA I exam. Prerequisites: background in finance. Level: update. This program is worth 25 NASBA CPE s.Prepare for the CFA I exam through this intensive training workshop.Enrich their knowledge of investment and skills  more...

Certified Fixed Assets Professional This program is designed for Fixed assets professional, including; supervisors, account managers, purchasing and facility supervisors and coordinators, financial controllers, new employees handling fixed assets, internal auditors, maintenance assistants and managers, and operations managers. Prerequisites: None. This program is worth 25 NASBA CPE s.Learn up-to-date rules covering the managing and  more...

Cost Management Strategies for Business Decisions This program is designed for Financial managers/directors, accountants, financial assistants, budget accountants, analysts, budget and planning managers and coordinators, operations managers, facilities managers and any professional interested in cost control. Prerequisites: none. This program is worth 25 NASBA CPE s.Learn the importance of analyzing and managing costs.Understand Activity-Based  more...

Efficient Finance and Accounting Operations ...agers, supervisors, and finance professionals who need to understand, apply and implement practical tools to enable them to run the finance department more efficiently. This program is worth 25 NASBA CPE s.Understand the operations of the Finance and Accounting department.Learn internationally implemented best practices in the following areas:Accounts PayablesBillingBudgetingCash Management and  more...

Corporate Governance Transparency and Accountability This program is designed for Directors, senior management, chief financial officers, chief operating officers, finance managers, board members, general managers, department heads, internal auditors and risk managers. Prerequisites: None. This program is worth 25 NASBA CPE s.Demystify the fundamental significance of corporate governance.Understand corporate governance structures and risk management  more...

International Financial Reporting Standards IFRS 2008 Update This program is designed for Professionals in the fields of finance and accounting, professionals seeking to enhance international accounting knowledge, companies implementing IFRS as the standard of reporting.Adopt the language of accounting and finance. Develop a sound understanding of the International Financial Reporting Standards IFRS and their impact on financial reporting. Understand the  more...

Organization and Manpower Management ...rofessionals who wish to obtain an in-depth knowledge and understanding of the concepts and techniques involved in organization, manpower management and succession planning. This program is worth 25 NASBA CPE s.Understand the fundamentals of how businesses work and the importance of organization management.Develop organization structures to meet varying business needs.Understand the process of  more...

Managing Conflict Power through Influence This program is designed for Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE s.Define and understand the sources of conflict.Learn the different strategies used in resolving conflict.Identify their own personal conflict resolution style.Understand  more...

Emotional Intelligence Strategies for Success This program is designed for Individuals who need to improve their effectiveness at both the personal and interpersonal levels. This program is worth 25 NASBA CPE s.Understand the nature and theories underlying Emotional Intelligence EI.Define the various EI competencies and identify areas for improvement as needed.Identify their personal strengths and blind spots revealed through the Myers-Briggs  more...

Emotional Intelligence Strategies for Success This program is designed for Individuals who need to improve their effectiveness at both the personal and interpersonal levels. This program is worth 25 NASBA CPE s.Understand the nature and theories underlying Emotional Intelligence EI.Define the various EI competencies and identify areas for improvement as needed.Identify their personal strengths and blind spots revealed through the Myers-Briggs  more...

Managing Conflict Power through Influence This program is designed for Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE s.Define and understand the sources of conflict.Learn the different strategies used in resolving conflict.Identify their own personal conflict resolution style.Understand  more...

Managing Conflict Power through Influence This program is designed for Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE s.Define and understand the sources of conflict.Learn the different strategies used in resolving conflict.Identify their own personal conflict resolution style.Understand  more...

Emotional Intelligence Strategies for Success This program is designed for Individuals who need to improve their effectiveness at both the personal and interpersonal levels. This program is worth 25 NASBA CPE s.Understand the nature and theories underlying Emotional Intelligence EI.Define the various EI competencies and identify areas for improvement as needed.Identify their personal strengths and blind spots revealed through the Myers-Briggs  more...

Neuro Linguistic Programming: Strategies for Excellence at Work and Life Objectives: By the end of the program, participants will be able to: Define and understand Neuro Linguistic Programming NLP and its relevance at work. Identify their preferred thinking patterns and filters. Apply sensory specific language in their day-to-day interactions with others. Use modeling techniques to improve their skills. Use NLP in leading and coaching others.  more...

Managing Conflict: Power through Influence Objectives: By the end of the training program, participants will be able to: Define and understand the sources of conflict. Learn the different strategies used in resolving conflict. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others.  more...

The Customer Service Mindset Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

The Strategic Marketing Plan Objectives: By the end of the program, participants will be able to: Define the concept and scope of strategic marketing. Understand the process of strategic planning. Apply the techniques used in preparing the strategic marketing plan. Develop the components of strategic marketing planning.  more...

Benchmarking for Optimum Organizational Performance ...y the end of the program, participants will be able to: Understand the overall environment within which the benchmarking process is undertaken in order to achieve better organizational performance and productivity. Discuss the different approaches to benchmarking in order to determine which approach / combination is most suitable to your organization. Discuss the benchmarking methodologies  more...

Intermediate Accounting: Managing Business Transactions Objectives: By the end of the program, participants will be able to: Understand the balance sheet and financial disclosures. Learn the importance of the income statement and statement of cash flow. Have a clear comprehension of asset measurement and recognition. Analyze and understand various investment classes. Perform liability and equity measurements and disclosures.  more...

Customer Service Excellence: How to win & keep customers Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.  more...

Essential Skills for Professional Financial Managers Objectives: By the end of the program, participants will be able to: Gain knowledge of essential skills to enhance our ability to run the Finance Department. Manage finance functions in an organized and professional manner. Understand the reporting requirements for the Finance Department. Become skilled at important personal organization, staffing and time management skills. Apply finance  more...

Maintenance Management for Buildings & Facilities Objectives: By the end of the program, participants will be able to: Understand how to manage effectively building and facilities maintenance. Structure a cost saving project and determine the required changes. Set up a work order system, PM procedures and task lists. Estimate custodial work, conduct craft training and increase the motivation of maintenance staff.  more...

Certified Fixed Assets Professional Objectives: By the end of the program, participants will be able to: Learn up-to-date rules covering the managing and accounting for fixed assets. Gain knowledge of depreciation management techniques and how they affect your operations. Be able to correctly recognize and measure fixed assets. Report fixed assets accurately by adhering to internationally recognized conventions. Understand how to  more...

Job Analysis & Job Description Objectives: By the end of the program, participants will be able to: Understand the importance of job descriptions in the wider context of Human Resources. Carry out job analysis to obtain information for the preparation of job descriptions and other purposes. Write job descriptions.  more...

Managing Conflict: Power through Influence Training Objectives: By the end of the career training program, participants will be able to: Define and understand the sources of conflict. Learn the different strategies used in resolving conflict. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others.  more...

Handling & Resolving Contractual Claims Objectives: By the end of the program, participants will be able to: Identify and avoid causes for contractual claims. Recognize the different types of claims and how to prevent and/or deal with each type. Understand the different approaches to claims handling including alternative dispute resolution. Practice and discuss, through a project, all aspects of handling and resolving contractual  more...

The Efficient Buyer Objectives: By the end of the program, participants will be able to: Learn all the required skills to be an efficient buyer. Understand the basic and modern principles of the buying function. Improve the efficiency of buying goods and services. Select suppliers in a better way. Determine transportation and packaging requirements. Improve total lead-time to speed up the purchasing cycle.  more...

Technical Report Writing Objectives: By the end of the program, participants will be able to: Write clear and reader friendly technical reports. Understand the structure of technical reports. Produce various types of technical reports. Prepare visuals that supplement and support technical reports. Present technical information in an understandable manner.  more...

Career Development & Succession Planning Objectives: By the end of the program, participants will be able to: List the major advantages and common benefits to career development. Understand how career development systems are aligned with other HR functions. Define the roles of all stakeholders in promoting a development culture. Design Individual Development Programs (IDPs) and implement systematic career development systems.  more...