Instructor Led Understand Training in United Arab Emirates

Finance for Non-Finance Professionals - Finance and Accounting By the end of the program, participants will be able to: Know the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in owners equity. Interpret the financial health of a company or profit center. Master capital budgeting and cost-volume-profit analysis. Use financial information to manage the business or their departments.  more...

Strategic Logistics Planning and Management ...zation logistics strategy and its competitive advantage. Understand the challenges of managing logistics and supply chains. Develop a customer-focused orientation in managing logistics. Identify the performance drivers of supply chains and their impact on responsiveness and efficiency. Outline the major network designs and match the best design with an organization competitive strategy to  more...

Social Media Training Dubai Internet Marketing Training Meirc By the end of the social media training program, participants will be able to: Reach their buyers directly, establishing a personal link with current and prospective customers. Reach niche buyers with targeted and effective messages. Publish content people want to read and that search engines reward with high rankings. Understand how tools like blogs, podcasts, webcasts and social networking  more...

Leaders Power By the end of the program, participants will be able to: Distinguish between management and leadership. Identify their strengths and leadership styles through self-assessment. Examine various leadership theories with emphasis on situational leadership. Identify the major competencies underlying emotional intelligence. Understand the role of the leader as delegator and change agent.  more...

Executive Effectiveness By the end of the program, participants will be able to: Understand how our worldview and perceptions affect our decisions. Better deal with different generations in the workplace and ensure results through contribution. Explore the range of forces and ways of thinking that might possibly influence the future of management. Sharpen their leadership skills through innovative thinking.  more...

Leadership Middle Management By the end of the program, participants will be able to: Differentiate among the three levels of management and understand their responsibilities. Discuss the principal challenges managers face in today a a s increasingly competitive environment. Practice advanced managerial skills needed for senior positions. Resolve conflict based on a win-win approach. Introduce and manage change  more...

The Distance Manager Managing Offsite Employees and Virtual Teams - Leadership and Management By the end of the program, participants will be able to: Enhance cross cultural understanding and successfully manage in a virtual environment. Build trust with team members. Differentiate between virtual and remote teams and adapt their leadership skills. Understand new technologies to support virtual teams. Reinforce and upgrade their team leadership. Build common vision. Sharpen their remote  more...

Management Skills and Techniques - Engineers By the end of the program, participants will be able to: Understand the management functions of planning, organizing, directing and controlling in a team-building manner. Run an effective work schedule that will increase the productivity. Learn how to coordinate, delegate, and communicate with others to achieve the desired goals. Find out how to creatively manage problem solving and  more...

Evaluating and Managing Risks - Management ...y the end of the program, participants will be able to: Understand the key principles underpinning the effective management of risk. Identify the risks that are derived from people, processes, and systems and their impact on operational, environmental, financial and product elements. Know the process of Continuous Risk Management CRM and understand its 5 steps. Identify a range of  more...

Key Managerial Skills for New Managers and Supervisors - Management By the end of the program, participants will be able to: Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Learn how attitudes and personality types affect team performance. Understand key components of Emotional Intelligence (EI) Empower employees through delegation. Understand how to successfully deal  more...

Emotional Intelligence - Strategies for Success ...the end of the program, participants will be able to: Understand the nature and theories underlying Emotional Intelligence EI. Define the various EI competencies and identify areas for improvement as needed. Identify their personal strengths and blind spots revealed through the Myers-Briggs Type Indicator MBTI and EI self assessments. Determine the impact of different leadership  more...

Training Your Mind for Success with NLP - Interpersonal Skills By the end of the program, participants will be able to: Define and understand Neuro Linguistic Programming (NLP) and its relevance at work Identify their preferred thinking patterns and filters. Apply sensory specific language in their day-to-day interactions with others. Use modeling techniques to improve their skills. Use NLP in leading and coaching others. Understand the law of  more...

Interpersonal Communication Skills Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive feedback and criticism in a constructive manner.  more...

Finance Skills for Non-Finance Professionals By the end of the program, participants will be able to: Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in owners a a equity. Interpret the financial health of a company or profit center. Master capital budgeting and cost-volume-profit analysis. Use financial information to manage the business or  more...

Effective Project Management By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Understand and apply project management skills and leadership techniques required by the project manager(s) / coordinator(s) in order to achieve the project scope. Develop an awareness of own personal strengths and weaknesses while managing projects.  more...

Six Sigma Quality Applications for Business Growth and Productivity By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and continual improvement. Implement and deploy Six Sigma. Understand organization readiness.  more...

Principles of Accounting - Finance and Accounting By the end of the program, participants will be able to: Learn the importance of accounting in running businesses. Understand the accounting cycle. Perform hands-on analysis and recognition of accounting transactions. Account for assets, liabilities and equities. Effectively prepare balance sheets and income statements.  more...

Fundamentals of Purchasing - Material Management By the end of the program, participants will be able to: Understand the fundamentals and modern principles of the purchasing function. Learn all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a better way. Determine transportation and packaging requirements. Improve total lead-time to speed up the purchasing cycle.  more...

Efficient Finance and Accounting Operation and Management By the end of the program, participants will be able to: Understand the operations of the Finance and Accounting department. Learn internationally implemented best practices in the following areas: Accounts Payables, Billing, Budgeting, Cash Management and Treasury, Costing, Filling, Financial Statements, General Ledger, Inventory, Payroll, and Policies and Procedures. Apply their knowledge  more...

Customer Service Excellence By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers.  more...

Retail Management - Sales and Marketing By the end of the program, participants will be able to: Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.  more...

Technical Report Writing - Business Writing By the end of the program, participants will be able to: Write clear and reader friendly technical reports. Understand the structure of technical reports. Produce various types of technical reports. Prepare visuals that supplement and support technical reports. Present statistics and technical information in an understandable manner.  more...

Advanced Purchasing and Cost Saving Techniques - Dubai By the end of the program, participants will be able to: Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Learn the importance of value analysis to purchasing. Evaluate the performance of the department using proper KPIs. Improve the efficiency of the purchasing function.  more...

Cost Management Fundamentals and Techniques - Dubai By the end of the program, participants will be able to: Learn the importance of analyzing and managing costs. Understand Activity-Based Management ABM. Appreciate the importance of process costing and cost allocation. Develop important tools for planning and decision making. Evaluate and manage performance through strategic cost management.  more...

Customer Loyalty Strategies and Measurement - Dubai ...y the end of the program, participants will be able to: Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impact-full customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical  more...

Intermediate Accounting Managing Business Transactions - Finance and Accounting Understand the balance sheet and financial disclosures. Learn the importance of the income statement and statement of cash flow. Have a clear comprehension of asset measurement and recognition. Analyze and understand various investment classes. Perform liability and equity measurements and disclosures.  more...

Marketing for Better Results - Dubai By the end of the program, participants will be able to: Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing.  more...

Mastering Business and Financial Modeling - Abu Dhabi Dubai By the end of the program, participants will be able to: Use Microsoft Excel in business finance more effectively. Perform analysis and evaluation to assist in enhancing the decision making process. Understand and create pivot tables and pivot charts. Analyze business data in no time. Prepare business and flash reports to senior management.  more...

Certified Administration and Office Management Professional - Dubai Abu Dhabi ...f the program, participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out responsibilities in an  more...

Intermediate Accounting - Dubai By the end of the program, participants will be able to: Understand the balance sheet and financial disclosures. Learn the importance of the income statement and statement of cash flow. Have a clear comprehension of asset measurement and recognition. Analyze and understand various investment classes. Perform liability and equity measurements and disclosures.  more...

Advanced Compensation Management - Dubai Kuala Lumpur By the end of the program, participants will be able to: Understand the value of performance based reward systems as a business tool and a motivator of employees. Evaluate the uses and benefits of short and long term incentives. Match compensation systems and organization culture. Stay up to date with trends in compensation.  more...

Implementing and Managing a Customer Complaints System - Dubai By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Understand the flow of customer feedback in an organization. Learn to use customer feedback to enhance the organization a a s performance. Learn to develop an effective customer feedback system.  more...

Certified Accounts Assistant - Dubai Abu Dhabi By the end of the program, participants will be able to: Understand the cycle of accounting. Learn how accounting affects their day-to-day business. Learn the components of financial statements. Perform the accounting closing cycle. Get up to date with accounting terminology that will enable them to perform more effectively at work.  more...

Interdepartmental Communication - Kuala Lumpur Dubai By the end of the program, participants will be able to: Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for  more...

Evaluating and Rating Suppliers - Material Management ...Understand project management framework, processes and tools in compliance with Project Management Institute (PMI) standards. Focus on time and cost management. Learn different methods of constructing project diagrams, schedules and plans. Learn tools and techniques necessary to perform an in-depth analysis on project schedules and plans. Identify different methods for cost estimation and  more...

Certified Quality Management Professional - Quality and Productivity ...Understand the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Understand the most used quality philosophies and tools to establish priorities within their organizations. Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.). Obtain enough knowledge about team dynamics  more...

Compensation and Benefits - Human Resources Management Understand the basic principles and major elements of compensation. Understand the various processes in compensation: Job Analysis, Job Descriptions, Job Evaluation and Compensation Surveys. Determine and explain what makes up a sound and effective compensation and benefits program. Design a salary structure and related policies. Design and carry out a compensation survey.  more...

Managing Project Teams - Contracts and Projects ...Understand how organizational structures influence projects. Develop an understanding of the various relationships that must be simultaneously managed by a project manager. Demonstrate the construction of project logic models. Describe the resources that may be required for the successful completion of a project. Practice general management skills needed to get the best team and lead them  more...

Managing Projects Using Microsoft Project - Contracts and Projects Practice the basic project management foundational skills by following the project life cycle in compliance with Project Management Institute (PMI) standards. Understand and apply project management tools and techniques to deliver the projects on time and within budget. Use Microsoft Project ® as a planning, tracking, and reporting tool. Identify the capabilities of Microsoft Project  more...

Certified Sales Professional - Sales and Marketing By the end of the program, participants will be able to: Integrate consultative and value added selling into their professional practices. Understand the process and psychology of the sales cycle. Synchronize their selling cycle to the buying cycle of the customer. Manage the value of their customers.  more...

Preparation for Project Management Professional Certification - Project Management ...Understand how to manage a project in compliance with the Project Management Institute (PMI) standards. Understand the project management framework, processes and the nine project management knowledge areas in addition to project manager professional and social responsibilities Recognize Project Management Book of Knowledge PMBOK and PMP exam Certification. Understand and apply project  more...

Total Quality Management - Quality and Productivity Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Discuss other widely used improvement methodologies.  more...

The Strategic Marketing Plan - Sales and Marketing Define the concept and scope of strategic marketing. Understand the process of strategic planning. Apply the techniques used in preparing the strategic marketing plan. Develop the components of strategic marketing planning.  more...

Advanced Selling Strategies - Selling and Marketing Respond to customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections and closing the deal. Gain awareness of professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term relationship and partnership with their customers. Use the research-based  more...

Certified Compensation and Benefits Professional - Human Resources Management Define and clearly understand the importance of compensation to the overall aims of human resources management. Examine and comment on the benefits of job evaluation and choose an appropriate system. Understand regional compensation practice. List the principle steps in designing a compensation survey and answer the question, why is job matching critical to the success of any compensation  more...

Organization Development and Effective Workforce Management - Human Resources Understand the fundamentals of how businesses work and the importance of organization management. Develop organization structures to meet varying business needs. Understand the process of forecasting ongoing requirements, and the development of action plans. Understand the importance of succession planning to continued business success.  more...

Reading Interpreting and Analyzing Financial Statements - Finance and Accounting Understand the framework of financial statements analysis. Become skilled at the foundations of ratio and financial analysis. Carry out company and industry analysis. Implement the six-step process in financial statement analysis. Analyze real-life financial statements from companies traded on the GCC stock markets.  more...

Career Development and Succession Planning - Training and Development ...Understand the basics of career development and succession planning. Distinguish succession planning and management from replacement planning, talent management, and human capital management. Compare traditional and career planning-oriented HR focus. Explain employee and employer career development roles. Examine innovative corporate career development initiatives. Learn how to close the  more...

Certified Fixed Assets Professional - Finance and Accounting Learn up-to-date rules covering the managing and accounting for fixed assets. Gain knowledge of depreciation management techniques and how they affect their operations. Be able to correctly recognize and measure fixed assets. Report fixed assets accurately by adhering to internationally recognized conventions. Understand how to manage disposals, impairment, sales, and exchange of assets.  more...

Facilitation Skills Managing Group Dynamics - Communication Skills Identify and explain the process and value of facilitation. Examine the core concepts and competencies required to understand the dynamics of group process and facilitation. Recognize groups dynamics and balance between task and maintenance functions. Apply facilitation tools and techniques in a variety of situations. Ultimately improve their role as facilitators.  more...

Certified Job Evaluation Professional - Human Resources Management Master the basic principles of job evaluation. Understand and evaluate jobs using the three basic methods of job evaluation. Evaluate jobs using two of the major job evaluation systems in use within the region. Gain an understanding of the importance of effective administration of job evaluation systems.  more...

Job Analysis and Job Description - Human Resources Management Understand the importance of job descriptions in the wider context of human resources. Carry out job analysis to obtain information for the preparation of job descriptions and other purposes. Write job descriptions to cover the wider requirements of human resources.  more...

Human Resources Policies and Procedures - Human Resources Management Understand the importance of planning in the human resources function. Understand the purpose/ usefulness of human resources policies and procedures. Understand how to develop human resources policies and procedures.  more...

Organizational Surveys Concept to Completion - Human Resources Management By the end of the program, participants will be able to: Design and carry out different types of surveys. Understand the value of information and how to use it. Know where the information is and how to get it. Equip their organizations with the means to obtain and effectively use data to drive change. Understand corporate health, how to measure it and change it.  more...

Performance Management - Human Resources Management Explain performance management definitions, aims and developments. Learn how to use tangible and intangible measures of performance. Learn how to set business based objectives including SMART targets and measures. Understand the performance management cycle and how to manage it. Complete the performance management cycle including end of year reviews, using competencies and the various rewards  more...

Talent Management Training and Development ...understand the building blocks of talent management. Learn how to set up a talent management system. Understand the linkages that exist between organization excellence and effective people management. Learn how to identify, keep, develop and promote their best people. Learn how to coach, train and develop superkeepers. Understand how to integrate compensation with talent management so that  more...

Certified Customer Service Executive - Customer Service ...Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities  more...

Customer Service Mindset - Customer Service Analyze basic behavioral patterns of different customer personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Customer Relationship Management - Sales and Marketing Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact.  more...

Retail Selling Creating Memorable Shopping Encounters - Sales and Marketing Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service.  more...

Advanced Maintenance Management - Maintenance and Safety Apply the latest advanced concepts and techniques required for managing or supervising a maintenance unit. Understand preventive and predictive maintenance as well as TPM and RCM. Examine the organizational, human and operational considerations for effective and cost-efficient maintenance work in their companies. Distinguish and optimize the special characteristics of maintenance activities in  more...

Strategic Finance for Senior Management - Finance and Accounting ...understanding of the macro finance picture of company goals and objectives. Enhance their understanding of financial analysis and assess their ability to perform strategic financial analysis. Learn international finance in this globally structured financial economy. Become acquainted with Bond, Stock, and Foreign Exchange markets. Grasp knowledge of investment management as a tool to  more...

Managing Conflict Power through Influence - Interpersonal Skills and Self Development Define and understand sources of conflict. Resolve conflicts using different strategies. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others. Provide conflict management training for others. Turn arguments into discussions and create win-win resolutions.  more...

Financial Accounting and Reporting - Finance and Accounting ...Understand important financial accounting topics and how to report them on the financial statements. Properly account for assets, liabilities, revenues and expenses. Understand the annual report, management responsibilities for financial statements and auditors opinion. Fully understand the structure, presentation and disclosure of the financial statements. Interpret and report income and  more...

Corporate Governance Transparency and Accountability - Finance and Accounting Demystify the fundamental significance of corporate governance. Understand corporate governance structures and risk management policies. Learn the moral and policy considerations underpinning stakeholders, board of directors, auditors, senior management and directors. Put into operations new strategies to improve their corporate performance. Learn and apply corporate governance best practices.  more...

International Financial Reporting Standards IFRS and 2009 Updates - Finance and Accounting Adopt the language of accounting and finance. Develop a sound understanding of the International Financial Reporting Standards (IFRS) and their impact on financial reporting. Understand the basic principles of assets, liabilities and owners a a equity. Effectively interpret accounting transactions according to IFRS. Demystify the interpretation of financial statements and reports.  more...

Fundamentals of Mergers and Acquisitions - Finance and Accounting Build a common vocabulary of the field of Mergers and Acquisitions. Understand the strategies and guiding principles related to Mergers and Acquisitions. Appreciate and apply the concept of due diligence. Learn the important roles of M&A valuations and deal design. Gain knowledge of how to negotiate an M&A deal.  more...

Successful Skills for Office Managers - Administration and Secretarial Define and understand the role of the office manager/ senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the necessary skills to gain recognition and sell their ideas. Apply essential techniques for handling subordinates.  more...

Certified Administration and Office Management Professional - Administration and Secretarial ...understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out responsibilities in an effective manner. Develop a service attitude and mindset  more...

Certified Marketing Professional - Sales and Marketing Understand the marketing framework of a business organization. Focus on best practices, tools and models to implement an effective marketing and sales management system. Emphasize planning and executing advanced marketing strategies. Develop strategies, initiatives and programs to build and sustain a competitive market advantage.  more...

The Power of Web Marketing and Social Media Reach their buyers directly, establishing a personal link with current and prospective customers. Access niche buyers with targeted and effective messages. Publish content that people want to read and search engines reward with high rankings. Migrate individual marketing activities to their online marketing. Monitor the web for buzz about their brand. Understand how tools like blogs, and  more...

Implementing and Documenting an ISO90012000 Quality System - Quality and Productivity Understand the quality concepts and importance of quality systems in organizations. Learn about the different standards and the eight principles of quality. Recognize how quality management systems can impact the profitability of an organization. Learn about ISO 9001: 2008 implementation methodologies. Learn to develop an effective ISO 9001: 2008 assessment plan.  more...

Re-engineering Your Organization A Road Map to Business Process Improvement - Quality and Productivity Understand the terminology and benefits of re-engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure successfully within the business.  more...

Materials Management Development Program - Materials Management ...Understand the various functions of materials and supply chain management and how they relate to each other. Plan and control stock successfully and cost effectively using proven techniques of inventory management including stock classification, forecasting and ordering. Manage the warehousing operations and maximize user service by providing fast and accurate issuing. Negotiate with  more...

Contract Administration Understanding and Implementing Contractual Obligations - Contracts and Projects Identify administration tools and roles of the contract administrator. Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts. Understand the importance of knowing contractual terms and conditions. Review techniques for solving problems as well as partnering with contractors. Discuss ways of using lessons learned.  more...

Resolving Contractual Claims - Contracts and Projects Identify and avoid causes for contractual claims and change orders. Recognize the different types of claims and how to prevent and/ or deal with each type. Understand the different approaches to claims handling including alternative dispute resolution (ADR) and litigation. Practice and discuss, through a project, all aspects of handling and resolving contractual claims and change orders.  more...

Managing Time and Cost of Projects - Contracts and Projects ...Understand project management framework, processes and tools in compliance with Project Management Institute (PMI) standards. Focus on time and cost management. Learn different methods of constructing project diagrams, schedules and plans. Learn tools and techniques necessary to perform an in-depth analysis on project schedules and plans. Identify different methods for cost estimation and  more...

Managing Project Teams - Project Management By the end of the program, participants will be able to: Understand how organizational structures influence projects. Develop an understanding of the various project relationships. Demonstrate the construction of project logic models. Practice general management and leadership skills. Get the right message at the right time through planning and careful tracking of stakeholder communications on the  more...

Managing Conflict Power through Influence - Training and Development Define and understand sources of conflict. Resolve conflicts using different strategies. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others. Provide conflict management training for others. Turn arguments into discussions and create win-win resolutions.  more...

Interpersonal Communication Skills - Communication Skills By the end of the program, participants will be able to: Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive  more...

Human Resources Management Explain the main functions in Human Resources and the role of each. Know the functions of recruitment and selection and explain the main steps in attracting and hiring qualified candidates. Understand the cycle of Training and Development and how T&D works from identification of training needs to evaluation of training. Outline the roles and responsibilities of Human Resources in designing and  more...

Managing Your IT Projects Successfully ...Understand how to manage IT projects using project management methodology. Master fundamental project management skills, concepts and techniques. Link project goals and objectives to stakeholders needs in a clear and compelling manner. Set realistic measurable objectives and estimate project costs and schedules using proven techniques. Develop work breakdown structures and establish an  more...

Customer Relationship Management CRM Strategic Roadmap By the end of the program, participants will be able to: Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact.  more...

Middle Management - Leadership and Management By the end of the program, participants will be able to: Differentiate among the three levels of management and understand their responsibilities. Discuss the principal challenges managers face in an increasingly competitive environment. Practice advanced managerial skills needed for senior positions. Resolve conflict based on a win-win approach. Introduce and manage change leading to continuous  more...

Career Development and Succession Planning ...Understand the basics of career development and succession planning. Distinguish succession planning and management from replacement planning, talent management, and human capital management. Compare traditional and career planning-oriented HR focus. Explain employee and employer career development roles. Examine innovative corporate career development initiatives. Close the developmental gap  more...

Successful Planning Scheduling and Control - Strategy and Planning By the end of the program, participants will be able to: Understand the critical managerial and supervisory functions of planning, scheduling and control. Utilize the planning cycle for effective results. Apply planning techniques to allocate budgets and resources, and to schedule projects. Use KPIs and targets to control results. Manage and control resistance to change.  more...

Fundamentals of Business Writing - Communication Skills By the end of the program, participants will be able to: Write effective memos, letters and e-mails. Apply specific information gained regarding the correct and most modern methods of written communication. Select the most effective use of language for the particular medium being used. Understand the basic structure of the English language.  more...

Fundamentals of Purchasing - Materials Management By the end of the program, participants will be able to: Understand the fundamentals and modern principles of the purchasing function. Acquire all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a better way. Determine transportation and packaging requirements. Shorten total lead-time to speed up the purchasing cycle.  more...

Cost Management Strategies for Business Decisions - Finance and Accounting By the end of the program, participants will be able to: Discover the importance of analyzing and managing costs. Understand Activity-Based Costing - ABC and Activity Based Management - ABM. Realize the importance of process costing and cost allocation. Develop important tools for planning and decision making. Evaluate and manage performance through strategic cost management.  more...

Efficient Finance and Accounting Operations 2010 Best Practices and Update By the end of the program, participants will be able to: Understand the operations of the Finance and Accounting department. Acquire internationally implemented best practices in the following areas: Accounts Payables, Billing, Budgeting, Cash Management and Treasury, Costing, Filing, Financial Statements, General Ledger, Inventory, Payroll, and Policies and Procedures. Apply their knowledge  more...

Advanced Supervisory Skills - Leadership and Management By the end of the program, participants will be able to: Understand supervisory roles and related competencies. Grasp the importance of setting goals and planning in order to obtain commitment of others. Organize their time and use delegation as a tool to empower others. Energize and inspire their team for a better performance. Use coaching techniques to manage performance of others. Identify  more...

Interdepartmental Communication - Communication Skills By the end of the program, participants will be able to: Identify the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for enhancing organizational  more...

Meirc Certificate in Islamic Business and Commercial Transactions ...mmercial transactions as they relate to Islamic finance. Understand the sources, principles, concepts, methodology, standards and application of Islamic transaction. Make the link between Islamic finance and the financial system, industry and environment. Discover the importance of contracts in relation to Islamic finance. Gain practical experience of the application of Islamic contracts to  more...

Accounts Payable From Accounting to Management - Finance and Accounting By the end of the program, participants will be able to: Understand the function of Accounts Payable and its role in organizations. Take a successful lead in the management of Accounts Payable. Get the latest update on best practices in managing Accounts Payable. Apply accounting principles related to Accounts Payable.  more...

Contract Administration Understanding and Implementing Contractual Obligations Identify administration tools and the roles of the contract administrator. Recognize the main contractual provisions and appreciate their effects on the implementation and management of future contracts. Understand the importance of knowing contractual terms and conditions. Review techniques for solving problems as well as partnering with contractors. Discuss ways of using lessons learned.  more...

Emotional Intelligence Strategies for Success - Interpersonal Skills and Self Development By the end of the program, participants will be able to: Understand the nature and theories underlying Emotional Intelligence (EI). Define the various EI competencies and identify areas for improvement as needed. Identify their personal strengths and blind spots revealed through self assessments. Determine the impact of different leadership styles and their associated competencies on  more...

Performance Management Setting and Measuring Objectives By the end of the program, participants will be able to: Explain performance management - definitions, aims and developments. Use tangible and intangible measures of performance. Set business based objectives - including SMART targets and measures. Understand the performance management cycle and how to manage it. Complete the performance management cycle including end of year reviews, using  more...

The Power of Leaders - Leadership and Management By the end of the program, participants will be able to: Distinguish between management and leadership. Identify their strengths and leadership styles through self-assessment. Examine various leadership theories with emphasis on situational leadership. Identify the major competencies underlying emotional intelligence. Understand the role of the leader as delegator and change agent.  more...

NLP Training Your Mind for Success with NLP By the end of the program, participants will be able to: Define and understand Neuro Linguistic Programming (NLP) and its relevance at work. Identify their preferred thinking patterns and filters. Apply sensory specific language in their day-to-day interactions with others. Use modeling techniques to improve their skills. Implement NLP in leading and coaching others. Understand the law of  more...

Certified Accountant - Finance and Accounting By the end of the program, participants will be able to: Become skilled in the rules of engagement of accounting principles. Enhance their accounting knowledge by learning how to account for income measurement and recognition. Understand accounting for long-term assets and intangibles. Account for current liabilities, contingencies and bonds. Account for stock transactions and dividends, and  more...

Lean Principles Removing Waste in Organizations ...Understand concepts and importance of lean organizations. Identify typical waste in organizations and the importance of such waste on organizations profits, competitive edge, and customer satisfaction. Recognize how lean concepts can directly address the elimination/ reduction of operating costs, cycle time, and non value-added activities. Know lean implementation methodologies. Develop an  more...

Customer Service Excellence How to Win and Keep Customers Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers.  more...

Strategic Thinking and Planning - Strategic Thinking and Planning By the end of the program, participants will be able to: Define the strategic planning and control process and its main components. Understand and apply strategic thinking. Develop organizational and departmental strategies. Use the strategy of the organization to determine Key Performance Indicators (KPIs). Utilize KPIs to draft an organizational balanced scorecard. Convert a strategic plan to an  more...

Meirc Certificate in Islamic Banking and Insurance - Finance and Accounting By the end of the program, participants will be able to: Gain knowledge of the development of Islamic banking and insurance. Understand the role of Islamic capital markets and financial regulations. Outline the rules of deposits and investment accounts in Islamic banking. Understand the importance of using Islamic treasury and trade products and services. Increase their awareness of Takaful  more...

Resolving Contractual Claims and Disputes - Contracts Management By the end of the program, participants will be able to: Identify and avoid causes for contractual claims and change orders. Recognize the different types of claims and how to prevent and/ or deal with each type. Understand the different approaches to claims handling including Alternative Dispute Resolution (ADR) and litigation. Practice and discuss, through a project, all aspects of handling and  more...

Implementing and Managing a Customer Complaints System - Customer Service By the end of the program, participants will be able to: Understand the concepts and importance of customer feedback. Know the flow of customer feedback in an organization. Design a customer feedback system to enhance organizational performance. Improve existing system and benchmark against world class standards. Assess and audit complaints systems.  more...

HR for Non-HR Managers - Human Resources Management ...participants will be able to: Allow participants to fully understand the all important role of intangibles in generating organizational success. Show how Non-HR Managers can add value to the people process and hence grow their HR capability. Give Non-HR-Managers a better understanding of the different HR functions. Demonstrate to the Non-HR manager how he/ she can play the role of the HR  more...

Total Quality Management TQM Tool Box for Continual Improvement - Quality and Productivity By the end of the program, participants will be able to: Realize the importance of quality models. Understand TQM philosophy. Use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Gain an understanding of other widely used improvement methodologies.  more...

Certified Administration and Office Management Professional - Administration and Secretarial ... of the program, participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an  more...

Marketing for Better Results - Sales and Marketing By the end of the program, participants will be able to: Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities. Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing  more...

Advanced Purchasing and Cost Saving Techniques - Materials Management By the end of the program, participants will be able to: Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Identify the importance of value analysis to purchasing. Evaluate the performance of the department using proper KPIs. Improve the efficiency of the purchasing function.  more...

Advanced Selling Strategies - Sales and Marketing By the end of the program, participants will be able to: Respond to customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections and closing the deal. Gain awareness of professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term relationship and  more...

Advanced Warehouse Management - Materials Management By the end of the program, participants will be able to: Identify causes of problems and opportunities for improving warehouse operations. Develop key performance indicators and benchmark warehouse performance. Outline a proper framework for selecting a warehouse management system. Acquire a good understanding of the financial aspects of warehousing and calculate warehouse costs. Understand some  more...

Recruitment Interviewing and Selection - Human Resources Management By the end of the program, participants will be able to: Define recruitment, list its main steps and learn the best methods/ sources for attracting qualified candidates. Understand the various techniques used for short listing and assessing candidates and the reliability and validity of each. Discover the main types of selection interviews and when and how to use each. Prepare and conduct a  more...

Senior Management Program A Mini MBA - Leadership and Management ...Understand the characteristics of the new workplace. Gain insights into the perspective of a senior manager and leader. Understand the foundations of business analysis. Apply the latest management concepts and techniques to their current managerial position, with particular emphasis on strategy formulation, economic analysis, marketing and sales, finance, human resources and organizational  more...

Successful Fleet and Transport Management - Materials Management ...Understand the characteristics of the new workplace. Gain insights into the perspective of a senior manager and leader. Understand the foundations of business analysis. Apply the latest management concepts and techniques to their current managerial position, with particular emphasis on strategy formulation, economic analysis, marketing and sales, finance, human resources and organizational  more...

IFRS Versus GAAP Concepts Comparisons and Reporting - Finance and Accounting ...Understand the major differences in the accounting and reporting of several areas between International Standards and Generally Accepted Accounting Principles. Properly account for assets, liabilities, equity, revenues and expenses under both the IFRS and GAAP. Get abreast of the convergence efforts of the global accounting standards. Apply the different accounting methods allowed under IFRS  more...

Key Managerial Skills for New Managers and Supervisors - Leadership and Management ...styles to successfully lead and motivate their employees. Understand how attitudes and personality types affect team performance. Understand key components of Emotional Intelligence (EI). Empower employees through delegation. Deal successfully with difficult people and resolve conflicts. Build and manage winning teams. Know the Dos and Do nots of managing meetings. Manage self, time, and stress  more...

Certified Accounts Assistant - Finance and Accounting By the end of the program, participants will be able to: Understand the cycle of accounting. Discover how accounting affects their day-to-day business. Outline the components of financial statements. Perform the accounting closing cycle. Get up to date with accounting terminology that will enable them to perform more effectively at work.  more...

Understanding and Managing a Business Continuity Model - Strategy and Planning By the end of the program, participants will be able to: Define Business Continuity Management (BCM). Relate to the benefits of BS 25999 to an organization. Understand the elements sequence of the Business Continuity (BC) lifecycle. Identify how BC planning can assist an organization in identifying and avoiding potential business disruptions. Implement and manage a business continuity management  more...

The Certified Strategist From Planning to Execution - Strategy and Planning By the end of the program, participants will be able to: Explore essential key managerial components for planning and executing a strategy. Identify and build company competencies, capabilities and resource strengths. Examine and evaluate company best practices to strive for continuous improvement. Understand how to tie rewards and incentives directly to the achievement of strategic goals. Explore  more...

Value-Based Selling Overcoming Price Objections - Sales and Marketing Become a value added salesperson. Understand the value-added selling process. Sell on all three dimensions of value - product, company, and personal commitment. Know the psychology of the buyers and how to respond to their doubts. Recognize opportunities to add value to the client business. Apply the power of using features and benefits and questioning in value-based selling.  more...

Maximizing Your Talent and Managing Performance - Leadership and Management By the end of the program, participants will be able to: Define the nature of great performance. Understand the role of intelligence and memory in high achievement. Rethink work and life principles. Realize the role of passion in performance. Perform greater with less stress through better focus. Know how to simply create better habits  more...

Organization Development and Effective Workforce Management By the end of the program, participants will be able to: Acquire the fundamentals of how businesses work and the importance of organization management. Know the importance of having a corporate vision and communicating it. Develop organization structures to meet varying business needs. Understand the process of forecasting ongoing requirements, and the development of action plans. Realize the  more...

Strategic Thinking and Planning - Strategy and Planning By the end of the program, participants will be able to: Define the strategic planning and control process and its main components. Understand and apply strategic thinking. Develop organizational and departmental strategies. Use the strategy of the organization to determine Key Performance Indicators (KPIs). Utilize KPIs to draft an organizational balanced scorecard. Convert a strategic plan to an  more...

The Highly Productive and Effective Administrator - Administration and Secretarial ... of the program, participants will be able to: Define and understand the role of productivity and effectiveness in the success of the 21st century administrator. Develop self-leadership capabilities which will enable professional advancement. Enhance their thinking skills to facilitate turning problems into opportunities. Build excellent relationship with people at all levels. Organize and plan  more...

Certified Customer Service Professional - Customer Service ...Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Comprehend the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities and  more...

Evaluating and Managing Risks - Strategy and Planning ...Understand the key principles underpinning the effective management of risk. Identify the risks that are derived from people, processes and systems and their impact on operational, environmental, financial and product elements. Know the process of Continuous Risk Management-CRM and understand its 5 steps. Apply a range of techniques that can be used to support the management of risk process and  more...

Negotiation Strategies for Better Purchasing Value - Materials Management By the end of the program, participants will be able to: Develop effective negotiation strategies to meet the purchasing needs of the organization. Implement those strategies to maximize purchasing value. Discover the appropriate negotiation style for each situation. Handle and deal with complex negotiation situations. Understand supplier strong points and buyer strong points.  more...

Human Resources Management - Human Resources Management By the end of the program, participants will be able to: Explain the main functions in Human Resources and the role of each. Know the functions of recruitment and selection and explain the main steps in attracting and hiring qualified candidates. Understand the cycle of Training and Development and how T&D works from identification of training needs to evaluation of training. Outline the roles  more...

Managing Health and Safety in the Workplace - Maintenance and Safety By the end of the program, participants will be able to: Define the sources of harmful acts. Understand and accept that safety is a function whereby everyone is responsible. Establish that accidental injuries are caused by unsafe acts, behavior and conditions. Perform job safety analysis and give job safety instructions. Conduct an accident investigation and fill a meaningful accident report.  more...

Tendering Procedures and Bid Evaluation - Contracts Management By the end of the program, participants will be able to: Realize the contracting stages from setting the scope of work to awarding the contract. Evaluate, in-depth, the process of preparing tenders and selecting potential suppliers. Understand the issues involved in assessing tenders for quality as well as value for money including e-Auction. Apply several approaches to bid evaluation using  more...

Computer-Based Office Administration and Organization - Administration and Secretarial By the end of the program, participants will be able to: Understand and develop the competencies needed to run present and future offices. Enhance their business writing skills and organize their emails using MS Outlook 2007. Organize their office time using the MS Outlook 2007 calendar. Manage and coordinate their relationship with their managers using soft skills and computer-based methods.  more...

Customer Loyalty Strategies and Measurement - Sales and Marketing ...Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value Propositions that work. Understand  more...

Understanding and Implementing Six Sigma - Quality and Productivity By the end of the program, participants will be able to: Define and understand Six Sigma and why it is necessary to sustain business improvement. Apply the DMAIC problem solving method. Discover the role of Six Sigma in customer service and continual improvement. Help to Implement and deploy Six Sigma (Yellow belt level). Understand organization readiness to start a Six Sigma project.  more...

Technical Report Writing - Communication Skills By the end of the program, participants will be able to: Write clear and reader-friendly technical reports. Understand the structure of technical reports. Produce various types of technical reports. Prepare visuals that supplement and support technical reports. Present statistics and technical information in an understandable manner.  more...

The Effective Executive Trends and Strategies for the Future - Leadership and Management By the end of the program, participants will be able to: Understand how our worldview and perceptions affect our decisions. Better deal with different generations in the workplace and ensure results through contribution. Explore the range of forces and ways of thinking that might influence the future of management. Sharpen their leadership skills through innovative thinking and executive training.  more...

Facility Management - Maintenance and Safety By the end of the program, participants will be able to: Understand the foundations of facility management. Optimize people, process, assets and the work environment to support delivery of the organization business objectives. Know the managerial, technical, and financial considerations of facility management. Discover the importance of proper maintenance management and project management of  more...

Efficient Finance and Accounting Operations 2010 Best Practices and Update - Finance and Accounting By the end of the program, participants will be able to: Understand the operations of the Finance and Accounting department. Acquire internationally implemented best practices in the following areas: Accounts Payables, Billing, Budgeting, Cash Management and Treasury, Costing, Filing, Financial Statements, General Ledger, Inventory, Payroll, and Policies and Procedures. Apply their knowledge  more...

Meirc Certificate in Islamic Business and Commercial Transactions - Finance and Accounting By the end of the program, participants will be able to: Use business and commercial transactions as they relate to Islamic finance. Understand the sources, principles, concepts, methodology, standards and application of Islamic transaction. Make the link between Islamic finance and the financial system, industry and environment. Discover the importance of contracts in relation to Islamic finance.  more...

Implementing and Documenting an ISO 9001 2008 Quality System - Quality and Productivity By the end of the program, participants will be able to: Understand the quality concepts and importance of quality systems in organizations. Know the different standards and the eight principles of quality. Recognize how quality management systems can impact the profitability of an organization. Apply ISO 9001: 2008 methodologies. Develop an effective ISO 9001: 2008 assessment plan.  more...

Managing Time and Cost of Projects - Project Management ...Understand project management framework, processes and tools in compliance with Project Management Institute (PMI) standards. Focus on time and cost management. Discover different methods of constructing project diagrams, schedules and plans. Apply tools and techniques necessary to perform an in-depth analysis on project schedules and plans. Identify different methods for cost estimation and  more...

Talent Management Identifying Developing and Promoting Your Best People - Training and Development By the end of the program, participants will be able to: Identify the building blocks of talent management. Set up a talent management system. Understand the linkages between organization excellence and effective people management. Identify, keep, develop and promote the best people. Coach, train and develop superkeepers. Understand how to integrate compensation with talent management so that they  more...

Management Skills and Techniques for Engineers - Leadership and Management By the end of the program, participants will be able to: Understand the management functions of planning, organizing, directing and controlling in a team environment. Run an effective work schedule that will increase productivity of work groups. Coordinate and communicate with others to achieve the desired goals. Find out how to creatively manage problem-solving and decision-making processes.  more...

International Financial Reporting Standards IFRS and 2010 Updates - Finance and Accounting By the end of the program, participants will be able to: Adopt the language of accounting and finance. Develop a sound understanding of the International Financial Reporting Standards (IFRS) and their impact on financial reporting. Understand the basic principles of assets, liabilities and owners equity. Effectively interpret accounting transactions according to IFRS. Demystify the interpretation  more...

Certified Corporate Financial Manager - Finance and Accounting By the end of the program, participants will be able to: Advance their knowledge of corporate financial management. Leverage their understanding in financial management to deliver positive bottom line results. Understand Investment banking and the public sale of equity securities. Develop dynamic strategic financial planning models. Gain knowledge of mergers, acquisitions, takeovers, and corporate  more...

Efficient Finance and Accounting Operations 2010 Best Practices and Update - By the end of the program, participants will be able to: Understand the operations of the Finance and Accounting department. Acquire internationally implemented best practices in the following areas: Accounts Payables, Billing, Budgeting, Cash Management and Treasury, Costing, Filing, Financial Statements, General Ledger, Inventory, Payroll, and Policies and Procedures. Apply their knowledge  more...

Performance Management Setting and Measuring Objectives - Human Resources Management By the end of the program, participants will be able to: Explain performance management - definitions, aims and developments. Use tangible and intangible measures of performance. Set business based objectives - including SMART targets and measures. Understand the performance management cycle and how to manage it. Complete the performance management cycle including end of year reviews, using  more...

Principles of Accounting An Introduction to Concepts Uses and Methods - Finance and Accounting By the end of the program, participants will be able to: Know the importance of accounting in running businesses. Understand the accounting cycle. Perform hands-on analysis and recognition of accounting transactions. Account for assets, liabilities and equities. Effectively prepare balance sheets and income statements.  more...

Advanced Compensation Management - Human Resources Management By the end of the program, participants will be able to: Know the linkage between compensation and business success. Match compensation systems to organization culture. Understand the importance of performance based rewards to the Total Rewards concept. Discover the future of compensation in the region. Discuss the growing trends towards a work/ life balance.  more...

The Leadership Excellence Program - Leadership and Management ...ms of leadership, power and conflict. Demonstrate a clear understanding of the nature of change and conflict and apply a number of models and strategies for managing and leading change and conflict. Define the major Emotional Intelligence (EI) competencies underlying effective leadership. Examine the implications of the Meirc research about the ingredients of managerial success in the Arab  more...

Process Management Mapping and Improvement - Quality and Productivity By the end of the program, participants will be able to: Understand process definitions and importance of processes in their organizations. Examine elements of a business process. Do process assessments for core, support and linkage processes. Analyze, simplify and improve processes. Create process maps and measure performance.  more...

Effective Promotion and Advertisement Strategies - Sales and Marketing By the end of the program, participants will be able to: Analyze the power of promotion and advertisement in boosting sales. Design a promotion plan aimed at the trade and the consumer. Apply the criteria of effective advertisement campaigns. Understand the principles of merchandising in outlets.  more...

Professional Skills For Finance and Accounting - Finance and Accounting By the end of the program, participants will be able to: * Gain knowledge of essential skills to enhance their ability to run the Finance Department. * Manage finance functions in an organized and professional manner. * Understand the reporting requirements for the Finance Department. * Become skilled at important personal organization, staffing and time management. *  more...

Re-Engineering Your Organization A Road Map to Business Process Improvement - Quality and Productivity By the end of the program, participants will be able to: Understand the terminology and benefits of re-engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure  more...

Strategic Thinking and Planning Define the strategic planning and control process and its main components. Understand and apply strategic thinking. Develop organizational and departmental strategies. Use the strategy of the organization to determine Key Performance Indicators (KPIs). Utilize KPIs to draft an organizational balanced scorecard. Convert a strategic plan to an operating plan.  more...

Professional Skills for Finance and Accounting Gain knowledge of essential skills to enhance their ability to run the Finance Department. Manage finance functions in an organized and professional manner. Understand the reporting requirements for the Finance Department. Become skilled at important personal organization, staffing and time management. Apply finance policies and procedures to add-value and communicate effectively with  more...

Advanced Supervisory Skills Understand supervisory roles and related competencies. Grasp the importance of setting goals and planning in order to obtain commitment of others. Organize their time and use delegation as a tool to empower others. Energize and inspire their team for a better performance. Use coaching techniques to manage performance of others. Identify training needs in order to develop others.  more...

Efficient Finance and Accounting Operations 2011 Best Practices and Update Understand the operations of the finance and accounting department. Acquire internationally implemented best practices in the following areas: accounts payables, billing, budgeting, cash management and treasury, costing, filing, financial statements, general ledger, inventory, payroll, and policies and procedures. Apply their knowledge through hands-on workshops and group presentations.  more...

The Highly Productive and Effective Administrator ...understand the role of productivity and effectiveness in the success of the 21st century administrator. Develop self-leadership capabilities which will enable professional advancement. Enhance their thinking skills to facilitate turning problems into opportunities. Build excellent relationships with people at all levels. Organize and plan for the best performance and utilization of their  more...

Managing Health and Safety in the Workplace Define the sources of harmful acts. Understand and accept that safety is a function whereby everyone is responsible. Establish that accidental injuries are caused by unsafe acts, behavior and conditions. Perform job safety analysis and give job safety instructions. Conduct an accident investigation and fill a meaningful accident report. Handle and react to various work accidents and  more...

Middle Management Differentiate among the three levels of management and understand their responsibilities. Discuss the principal challenges managers face in an increasingly competitive environment. Practice advanced managerial skills needed for senior positions. Resolve conflict based on a win-win approach. Introduce and manage change leading to continuous improvement.  more...

The Effective Executive Trends and Strategies for the Future Understand how our worldview and perceptions affect our decisions. Better deal with different generations in the workplace and ensure results through contribution. Explore the range of forces and ways of thinking that might influence the future of management. Sharpen their leadership skills through innovative thinking and executive training.  more...

Managing Conflict Power through Influence Define and understand sources of conflict. Resolve conflicts using different strategies. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others. Provide conflict management training for others. Turn arguments into discussions and create win-win resolutions.  more...

Job Analysis and Job Description Techniques Demonstrate the importance of job descriptions in the wider context of Human Resources. Carry out job analysis to obtain information for the preparation of job descriptions and other purposes. Write job descriptions to cover the wider requirements of Human Resources. Understand competencies in terms of what they are and how they are used. Write competency based job descriptions.  more...

Marketing for Better Results Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities. Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing.  more...

Certified Accountant Become skilled in the rules of engagement of accounting principles. Enhance their accounting knowledge by learning how to account for income measurement and recognition. Understand accounting for long-term assets and intangibles. Account for current liabilities, contingencies and bonds. Account for stock transactions and dividends, and long-term liabilities. Understand investment accounting and  more...

Successful Skills for Office Managers Define and understand the role of the office manager/ senior administrator. Acquire time management skills required for better office productivity. Achieve higher productivity from subordinates. Develop the necessary skills to gain recognition and sell their ideas. Apply essential techniques for handling subordinates.  more...

Advanced Maintenance Management Apply the latest concepts and techniques required for managing or supervising a maintenance unit. Understand preventive and predictive maintenance as well as TPM and RCM. Examine the organizational, human and operational considerations for effective and cost-efficient maintenance work in their companies. Distinguish and optimize the special characteristics of maintenance activities in the Arab  more...

The Power of Leaders Distinguish between management and leadership. Identify their strengths and leadership styles through self-assessment. Examine various leadership theories with emphasis on situational leadership. Identify the major competencies underlying emotional intelligence. Understand the role of the leader as delegator and change agent.  more...

The Certified Strategist From Planning to Execution Explore essential key managerial components for planning and executing a strategy. Identify and build company competencies, capabilities and resource strengths. Examine and evaluate company best practices to strive for continuous improvement. Understand how to tie rewards and incentives directly to the achievement of strategic goals. Explore corporate cultures that promote good strategy execution.  more...

Emotional Intelligence Strategies for Success Understand the nature and theories underlying Emotional Intelligence (EI). Define the various EI competencies and identify areas for improvement as needed. Identify their personal strengths and blind spots revealed through self assessments. Determine the impact of different leadership styles and their associated competencies on organizational climate.  more...

Interdepartmental Communication Identify the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for enhancing organizational communication.  more...

Performance Management Explain performance management - definitions, aims and developments. Develop tangible and intangible measures of performance Establish business based objectives including SMART targets and measures. Understand the performance management cycle and how to manage it. Complete the performance management cycle including end of year reviews, using competencies and the various rewards programs.  more...

Recruitment Interviewing and Selection Define recruitment, list its main steps and learn the best methods/ sources for attracting qualified candidates. Understand the various techniques used for short listing and assessing candidates and the reliability and validity of each. Discover the main types of selection interviews and when and how to use each. Prepare and conduct a probing interview for any vacancy/ level in the organization.  more...

Customer Service Mindset Analyze basic behavioral patterns of different customer personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Certified Administration and Office Management Professional ...understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an effective manner. Develop a service attitude and  more...

Understanding and Implementing Six Sigma Define and understand Six Sigma and why it is necessary to sustain business improvement. Apply the DMAIC problem solving method. Discover the role of Six Sigma in customer service and continual improvement. Help to Implement and deploy Six Sigma (Yellow belt level). Understand organization readiness to start a Six Sigma project.  more...

Certified Quality Management Professional ...Understand the impact of leadership to support quality management systems. Know the most used quality philosophies and tools to establish priorities within their organizations. Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.). Obtain enough knowledge about team dynamics to lead and participate within their continual improvement  more...

Facility Management Understand the foundations of facility management. Optimize people, process, assets and the work environment to support delivery of the organization business objectives. Know the managerial, technical, and financial considerations of facility management. Discover the importance of proper maintenance management and project management of facility management.  more...

Successful Planning Organizing and Control Understand the critical managerial and supervisory functions of planning, scheduling and control. Utilize the planning cycle for effective results. Apply planning techniques to allocate budgets and resources, and to schedule projects. Use KPIs and targets to control results. Manage and control resistance to change.  more...

Senior Management Program A Mini MBA ...Understand the characteristics of the new work place. Gain insights into the perspective of a senior manager and leader. Understand the foundations of business analysis. Apply the latest management concepts and techniques to their current managerial position, with particular emphasis on strategy formulation, economic analysis, marketing and sales, finance, human resources and  more...

Technical Report Writing Write clear and reader-friendly technical reports. Understand the structure of technical reports. Produce various types of technical reports. Prepare visuals that supplement and support technical reports. Present statistics and technical information in an understandable manner. Note: It is essential that participants have a good command of the English Language.  more...

Computer-Based Office Administration and Organization ...Understand and develop the competencies needed to run present and future offices. Enhance their business writing skills and organize their emails using MS Outlook 2007. Organize their office time using the MS Outlook 2007 calendar. Manage and coordinate their relationship with their managers using soft skills and computer-based methods. Develop and apply document-management strategies.  more...

Total Quality Management TQM Tool Box for Continual Improvement Realize the importance of quality models. Understand TQM philosophy. Use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations. Gain an understanding of other widely used improvement methodologies.  more...

Lean Principles Removing Efficiency Waste in Organizations ...Understand concepts and importance of lean organizations. Identify typical waste in organizations and the importance of such waste on organizations profits, competitive edge, and customer satisfaction. Recognize how lean concepts can directly address the elimination/ reduction of operating costs, cycle time, and non value-added activities. Know lean implementation methodologies. Develop an  more...

Negotiation Strategies for Better Purchasing Value Develop effective negotiation strategies to meet the purchasing needs of the organization. Implement those strategies to maximize purchasing value. Discover the appropriate negotiation style for each situation. Handle and deal with complex negotiation situations. Understand supplier strong points and buyer strong points.  more...

New Product Launch Using Marketing Communication Proven Strategies and Techniques Examine all aspects of the New Product Development (NPD) process, its importance, and factors influencing stages involved in successful NPD. Identify a variety of launch success factors that will improve launch process planning and execution. Suggest ways for companies to avoid launch ruts by adopting techniques that appeal to todaya ™s consumers. Understand the importance of using media  more...

Internet and Web Marketing Reach their buyers directly, establishing a personal link with current and prospective customers. Access niche buyers with targeted and effective messages. Publish content that people want to read and search engines reward with high rankings. Understand how tools like blogs, podcasts, webcasts and social networking can be used to enhance their online presence. Do a step-by-step approach for  more...

Mastering Sales and Marketing Management Financials Planning and Modeling Technology ...Understand the central link between Finance and Sales. Describe and demonstrate the procedures of formulating sales forecasting, budgeting and control. Optimize allocation of sales resources for maximum productivity. Assess the costs and benefits of marketing management decisions. Communicate operational and financial strategies and results. Plan, design, and construct sales forecasting  more...

Customer Loyalty Strategies and Measurement Improve customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value Propositions that work. Understand  more...

Training Your Mind for Success with NLP Define and understand Neuro Linguistic Programming (NLP) and its relevance at work. Identify their preferred thinking patterns and filters. Apply sensory specific language in their day-to-day interactions with others. Use modeling techniques to improve their skills. Implement NLP in leading and coaching others. Understand the law of attraction and how to attract more of what they want.  more...

Facilitation Skills Managing Group Dynamics Identify and explain the process and value of facilitation. Examine the core concepts and competencies required to understand the dynamics of group process and facilitation. Recognize groups dynamics and balance between task and maintenance functions. Apply facilitation tools and techniques in a variety of situations. Ultimately improve their role as facilitators.  more...

Creative Retail Selling and Visual Merchandising Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service.  more...

Effective Promotion and Advertisement Strategies Analyze the power of promotion and advertisement in boosting sales. Design a promotion plan aimed at the trade and the consumer. Apply the criteria of effective advertisement campaigns. Understand the principles of merchandising in outlets.  more...

Understanding and Managing a Business Continuity Model Define Business Continuity Management (BCM). Relate to the benefits of BS 25999 to an organization. Understand the elements sequence of the Business Continuity (BC) lifecycle. Identify how BC planning can assist an organization in identifying and avoiding potential business disruptions. Implement and manage a business continuity management system.  more...

Enterprise Risk Management ...Understand the key principles underpinning the effective management of risk. Identify the risks that are derived from people, processes and systems and their impact on operational, environmental, financial and product elements. Know the process of Continuous Risk Management-CRM and understand its 5 steps. Apply a range of techniques that can be used to support the management of risk process  more...

Certified Compensation and Benefits Professional ...understand the importance of compensation to the overall aims of Human Resources management. Design a comprehensive compensation system. Examine and comment on the benefits of job evaluation and choose an appropriate system. Assess and provide advice on regional compensation practice. List the principal steps in a compensation survey and answer the question, why is job matching critical to  more...

Fundamentals of Business Writing Write effective memos, letters and e-mails. Apply specific information gained regarding the correct and most modern methods of written communication. Select the most effective use of language for the particular medium being used. Understand the basic structure of the English language.  more...

Certified Customer Service Professional ...Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Define the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities and  more...

Advanced Public Relations Strategies Understand the functions of public relations in a changing environment Practice the key communication skills and techniques essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

Strategic Finance for Managers ...s their ability to perform strategic financial analysis. Understand international finance in this globally structured financial economy. Become acquainted with Bond, Stock, and Foreign Exchange markets. Grasp knowledge of investment management as a tool to maximize shareholder wealth. Realize the importance of mergers and acquisitions in creating value for the firm. Discover the new trends  more...

The Strategic Marketing Plan Define the concept and scope of strategic marketing. Apply the concept of market segmentation. Understand the principles of Blue Ocean Strategies. Develop the components of the strategic marketing plan.  more...

HR for Non-HR Managers ...Understand the main functions and strategic role of HR Management in modern organizations Explore and understand the role of intangibles in building organizational value. Explain why HR Management is every managera ™s basic responsibility. Learn how line managers can add value to their organizations by mastering the role of Employee Champion and talent manager within their respective  more...

Management Skills and Techniques for Engineers Understand the management functions of planning, organizing, directing and controlling in a team environment. Run an effective work schedule that will increase productivity of work groups. Coordinate and communicate with others to achieve the desired goals. Find out how to creatively manage problem-solving and decision-making processes.  more...

The Leadership Excellence Program ...s of leadership, power and conflict. Demonstrate a clear understanding of the nature of change and conflict and apply a number of models and strategies for managing and leading change and conflict. Define the major Emotional Intelligence (EI) competencies underlying effective leadership. Examine the implications of the Meirc research about the ingredients of managerial success in the Arab  more...

Retail Management Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.  more...

Process Management Mapping and Improvement Understand process definitions and importance of processes in their organizations. Examine elements of a business process. Do process assessments for core, support and linkage processes. Analyze, simplify and improve processes. Create process maps and measure performance.  more...

Certified Marketing Professional Understand the marketing framework of a business organization. Focus on best practices, tools and models to implement an effective marketing and sales management system. Emphasize planning and executing advanced marketing strategies. Develop strategies, initiatives and programs to build and sustain a competitive market advantage.  more...

Warehouse Costing Benchmarking and Activity Profiling Identify causes of problems and opportunities for improving warehouse operations. Develop key performance indicators and benchmark warehouse performance. Outline a proper framework for selecting a warehouse management system. Acquire a good understanding of the financial aspects of warehousing and calculate warehouse costs. Understand some advanced concepts in warehousing; such as, cross  more...

Interpersonal Communication Skills - Fast Track Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Give and receive feedback and criticism in a constructive manner.  more...

Implementing and Managing a Customer Complaints System Understand the concepts and importance of customer feedback. Know the flow of customer feedback in an organization. Design a customer feedback system to enhance organizational performance. Improve existing system and benchmark against world class standards. Assess and audit complaints systems.  more...

Managing Conflict Power through Influence - Fast Track Define and understand the sources of conflict. Resolve conflicts using different strategies. Identify their own personal conflict resolution style. Apply influence and explore their relationships with others.  more...

Re-engineering Your Organization A Road Map to Business Process Improvement Understand the terminology and benefits of re-engineering. Distinguish between analysis from a functional view and a process view. Build an understanding of the approach and techniques to apply when processes need to be re-engineered. Maximize customer satisfaction by matching process design to customer needs. Redesign workflow and structure successfully within the business.  more...

Certified Sales Professional Integrate consultative and value added selling into their professional practices. Understand the process and psychology of the sales cycle. Synchronize their selling cycle to the buying cycle of the customer. Manage the value of their customers.  more...

Fundamentals of Purchasing ... buyers, and personnel from other departments who need to understand the buying function. This program is worth 25 NASBA CPE? s. Understand the fundamentals and modern principles of the purchasing function. Learn all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a better way. Determine transportation and packaging  more...

Neuro Linguistic Programming NLP Strategies for Excellence at Work and Life 'This program is designed for Managers, supervisors and professionals who wish to understand NLP, its use and how it relates to their work. This program is worth 25 NASBA CPE?s.Define and understand Neuro Linguistic Programming NLP and its relevance at work.Identify their preferred thinking patterns and filters.Apply sensory specific language in their day-to-day interactions with others.Use  more...

Neuro Linguistic Programming NLP Strategies for Excellence at Work and Life 'This program is designed for Managers, supervisors and professionals who wish to understand NLP, its use and how it relates to their work. This program is worth 25 NASBA CPE?s.Define and understand Neuro Linguistic Programming NLP and its relevance at work.Identify their preferred thinking patterns and filters.Apply sensory specific language in their day-to-day interactions with others.Use  more...

Inventory Planning and Stock Control ...s management purchasing, stores, distribution who need to understand the mechanics of inventory planning and stock control. This program is worth 25 NASBA CPE?s. Plan and control stock successfully and cost effectively using proven techniques of inventory management. Forecast demand and control lead time. Classify, count and reduce inventory. Reduce inventory investment and surplus.  more...

Advanced Purchasing and Cost Saving Techniques ' This program is designed for Senior buyers, purchasing supervisors, purchasing managers and other managers who need to understand purchasing management. This program is worth 25 NASBA CPE?s. Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Learn the importance of value analysis to purchasing. Evaluate the performance of the department using  more...

Materials Management Development Program ...ials management. This program is worth 50 NASBA CPE?s. Understand the various functions of materials and supply chain management and how they relate to each other. Plan and control stock successfully and cost effectively using proven techniques of inventory management including stock classification, forecasting and ordering. Manage the warehousing operations and maximize user service  more...

Inventory Planning and Stock Control ...s management purchasing, stores, distribution who need to understand the mechanics of inventory planning and stock control. This program is worth 25 NASBA CPE?s. Plan and control stock successfully and cost effectively using proven techniques of inventory management. Forecast demand and control lead time. Classify, count and reduce inventory. Reduce inventory investment and surplus.  more...

Fundamentals of Purchasing ... buyers, and personnel from other departments who need to understand the buying function. This program is worth 25 NASBA CPE?s. Understand the fundamentals and modern principles of the purchasing function. Learn all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a better way. Determine transportation and  more...

Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop  more...

Certified Quality Management Professional ...nal performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Understand the most used quality philosophies and tools to establish priorities within their organizations. Study international, national and local quality standards, models and awards ISO, TQM,  more...

Total Quality Management TQM Toolbox for Continual Improvement ' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...

ASQ Certified Manager of Quality Organizational Excellence Refresher ...ire to reinforce their skills, knowledge, and capacity to understand the Certified Manager of Quality / Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality / Organizational Excellence Examination. CEUs available: 1.9 Practice test testing skills. Review the Body of Knowledge for the ASQ Certified Manager of Quality / Organizational  more...

Six Sigma Fundamentals ...d for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in customer service and  more...

Finance for Non-Finance Professionals ...f from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE?s. Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in owners?equity. Interpret the financial health of a company or  more...

Mastering Business and Financial Modeling using Excel ... any function including finance who need to improve their understanding and use of Microsoft Excel as an important tool to produce more effective and efficient work. This program is worth 25 NASBA CPE?s. Note: This is a hands-on training program using Laptops/Computers. Use Microsoft Excel in business finance more effectively. Perform analysis and evaluation to assist in enhancing the  more...

The Analysis and Use of Financial Statements A Hands-on Approach ' This program is designed for Professionals in the field of finance and accounting, department heads, senior management team, financial controllers, finance managers, financial analysts and financial accountants who perform business analysis and provide financial recommendations. This program is worth 25 NASBA CPE?s. Note: This is a hands-on training program using Laptops/Computers.  more...

Efficient Finance and Accounting Operations ...agers, supervisors, and finance professionals who need to understand, apply and implement practical tools to enable them to run the finance department more efficiently. This program is worth 25 NASBA CPE?s. Understand the operations of the Finance and Accounting department. Learn internationally implemented best practices in the following areas: Accounts Payables Billing  more...

Professional Skills for Finance and Accounting ' This program is designed for Financial managers, financial controllers, finance department heads, chief financial officers, accounting managers, senior finance officers, accountants, finance staff and analysts. Prerequisites: none. This program is worth 25 NASBA CPE?s. Gain knowledge of essential skills to enhance their ability to run the Finance Department. Manage finance functions in an  more...

Certified Financial Professional ' This program is designed for Financial professionals, senior accountants, finance managers, accounting managers, chief accountants, banking professionals and corporate controllers. Prerequisites: None. Level : update. This program is worth 25 NASBA CPE?s. Upgrade their level of corporate financial management. Learn how to leverage their knowledge in financial management to deliver positive  more...

Finance for Non-Finance Professionals ...f from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE?s. Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in owners?equity. Interpret the financial health of a company or  more...

Certified Administration and Office Management Professional ...yees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Successful Skills for Office Managers ' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the  more...

Certified Administration and Office Management Professional ...yees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Successful Skills for Office Managers ' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the  more...

Certified Administration and Office Management Professional ...yees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Implementing and Managing a Customer Complaints System This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s  more...

The Customer Service Mindset This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...

Finance for Non-Finance Professionals ...f from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE s.Learn the functions of financial management.Understand the four key financial statements: balance sheet, income, cash flow and changes in owners equity.Interpret the financial health of a company or profit  more...

Mastering Business and Financial Modeling using Excel ... any function including finance who need to improve their understanding and use of Microsoft Excel as an important tool to produce more effective and efficient work. This program is worth 25 NASBA CPE s.Note: This is a hands-on training program using Laptops/Computers.Use Microsoft Excel in business finance more effectively.Perform analysis and evaluation to assist in enhancing the decision  more...

Efficient Finance and Accounting Operations ...agers, supervisors, and finance professionals who need to understand, apply and implement practical tools to enable them to run the finance department more efficiently. This program is worth 25 NASBA CPE s.Understand the operations of the Finance and Accounting department.Learn internationally implemented best practices in the following areas:Accounts PayablesBillingBudgetingCash Management and  more...

Investment Analysis and Portfolio Management ...ance, Treasury and Investment. Minimum Requirement: Basic understanding of financial management. This program is worth 25 NASBA CPE s.Note: This is a hands-on training program using Laptops/Computers.Understand the effect of risk and return on investment management.Get a feel for market mechanism and dealings.Understand stock and bond fundamentals and valuation.Learn the importance of  more...

Certified Accounts Assistant This program is designed for Accounting assistants, accounting trainees, junior accountants and administrative assistants working with accounts. This program is worth 25 NASBA CPE s.Understand the cycle of accounting.Learn how accounting affects their day-to-day business.Learn the components of financial statements.Perform the accounting closing cycle.Get up to date with accounting terminology  more...

Principles of Accounting An Introduction to Concepts Uses and Methods This program is designed for Professionals in the field of finance and accounting, managers seeking to enhance accounting knowledge. This program is worth 25 NASBA CPE s.Learn the importance of accounting in running businesses.Understand the accounting cycle.Perform hands-on analysis and recognition of accounting transactions.Account for assets, liabilities and equities.Effectively prepare balance  more...

Finance for Non-Finance Professionals ...f from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE s.Learn the functions of financial management.Understand the four key financial statements: balance sheet, income, cash flow and changes in owners equity.Interpret the financial health of a company or profit  more...

Financial Accounting and Reporting ...cial and accounting personnel. Minimum requirement: basic understanding of accounting or completion of Principles of Accounting. This program is worth 25 NASBA CPE s.Understand important financial accounting topics and how to report them on the financial statements.Properly account for assets, liabilities, revenues and expenses.Understand the annual report, management responsibilities for  more...