Instructor Led Understand Training in United Kingdom

Receptionist Training - The Professional Receptionist Seminar We'll help you understand the importance of the receptionist's role and explain how to project the best image for your company Following the seminar, you'll demonstrate increased work effectiveness and application of the key responsibilities involved in this job role. Held at our High Holborn training centre, visit www.holborntraining.co.uk for more information and dates.  more...

Social Networking With IBM Lotus Connections 25 Workshop IBM Lotus Connections is social software for businesses that empowers you to be more innovative and helps you execute more quickly by using dynamic networks of coworkers, partners and customers. In this workshop, you will learn how this software enables you to promote collaboration and innovation by connecting people with common work objectives or professional interests. It helps you  more...

Lotus Training Administering IBM Lotus Quickr 81 Services ...nsiders existing Lotus Domino administrators that need to understand the minor differences between Lotus Domino and Lotus Quickr administration. The training explores parts and features that make up IBM Lotus Quickr architecture. A Lotus Quickr place provides the basic structure for the user's environment, manages access to the data, and organizes the information on the server so it can  more...

Digital Modulation and Frequency Division Techniques ...hem to carry out their duties efficiently and with a good understanding of the techniques used. Depending on the student experience the course is either 2 or 3 days and covers; Basic Modulation definition, Amplitude, Phase and Frequency modulation, I and Q modulations, Quadrature Amplitude Modulation (QAM), Quadrature phase shift keying (QPSK), Orthogonal Frequency Division Multiplexing (OFDM)  more...

Introduction To MS Windows ... BENEFITS At the end of the course you should be able to understand all you need to know to start using your PC, whether you choose to use it for work or for surfing the internet / playing games at home. COURSE CONTENT: X Powering up/Booting X Starting your computer X The Windows Desktop X The Start Button V Start up menu V The Task Bar moving X Control Panel V Regional  more...

Introduction to Macromedia Dreamweaver ...you will be able to create a fully functional website and understand the terminology & process of web design. Students will create web sites that include: - frame-based pages - tables - graphics - links to other websites, PDF documents & email addresses - behaviours (inc mouseover effects & sounds) - many other essential web design techniques By the end of the course, students will have  more...

Advanced Macromedia Dreamweaver ...Understand course objectives - Understand course pre-requisites Dreamweaver MX environment - Advantages of dynamic web applications - Application server environments - Create and manage a dynamic site Dynamically generated content - Connect to database (ODBC connections in Windows 2000) - Describe basic SQL statements and build SQL queries - Add a recordset to a page - Insert data  more...

Macromedia Dreamweaver - Building Dynamic Sites with SQL ...Understand course objectives - Understand course pre-requisites Dreamweaver MX environment X Advantages of dynamic web applications X Application server environments X Create and manage a dynamic site Dynamically generated content - Connect to database (ODBC connections in Windows 2000) - Describe basic SQL statements and build SQL queries - Add a recordset to a page - Insert  more...

Introduction To Macromedia Fireworks ..., and create and assign rollover effects for the Web. -Understand the differences between bitmap and vector graphics - Use Fireworks to create and manipulate complex vector graphics and apply effects, textures, and patterns - Understand the GIF, JPEG, and PNG file formats to choose the right one for each kind of image - Import bitmap (raster) graphics and modify them in Bitmap Mode -  more...

Google Analytics Training Google Analytics provides a free web analytics solution enabling you to evaluate which online marketing initiatives are working best for your site, and how your users are interacting with it. This Google Analytics course enables delegates to make data-based site design decisions and design enhancements that will drive targeted traffic to the areas of your site where it will convert to sales.  more...

Adobe Acrobat Training This Adobe Acrobat training provides attendees the knowledge required to understand Acrobat Professional's tools for the creation, management, searching, distribution and archiving of PDFs. Go beyond the simple 'create PDF' functionality to make the most of your PDFs.  more...

Email Marketing Training Our email marketing training provides a comprehensive foundation for delivering permission based e-mail marketing campaigns that make an impact and get results. Delegates will learn methods for growing opt-in databases, targeting and personalising direct email marketing campaigns which drive ROI, and will understand the importance of e-mail marketing in the digital marketers toolkit.  more...

ISEB Business Analysis Essentials Training ... course, participants will be able to: Demonstrate an understanding of business strategy and strategic analysis techniques. Act as effective members of a team investigating an organisationa ™s business systems with a view to recommending business improvements. Apply techniques in order to analyse and model business systems. Understand how recommendations for business improvement  more...

Career Development Organisations clearly benefit from having individuals who deliberately plan their careers, and pursue opportunities to grow their current job. Career Development Training from H2 will provide participants with the frameworks and inspiration to work out what they want from their careers. It will enable them to discover how to get to where they want to go; to formulate their own goals and ambitions  more...

Managing your Manager ...e two-way relationship. This will only happen both people understand each other's roles and responsibilities, and have an ability to create a positive working dynamic. This course will enable delegates to consider their own responsibilities towards their manager, and to discover how they can play an effective part in ensuring a working relationship that is rewarding for themselves, their  more...

Emotional Intelligence at Work ... Empathy and Social Competence. It will help delegates to understand themselves and others better, and will give an insight into how to build productive and professional relationships at work. It is recommended for anyone who would like to learn how emotions affect performance at work, and how to use practical but effective strategies to manage emotions in difficult situations. "This course  more...

Business Improvement Review - Accreditation Programme ...ted diagnostic approach. Using the BIR you can quickly understand the key issues facing a client and help them get back on track. The BIR is a 360 organisational appraisal tool to identify appropriate business development needs. This one day course will introduce you to the tool, show you how to facilitate a business improvement review, understand the outputs and provide client  more...

Operational Risk A course designed to establish, understand and explore the approaches to operational risk management. Delegates will discover the business benefits of appropriate risk control and the identification of key risk indicators and linking indicators to risk and control assessment. This course will be of benefit to those that are new to the subject or who are increasingly being involved in risk  more...

Licensed NLP Practitioner training 7- Day Intensive ...e powerfully, flexibly and confidently to any audience * Understand and manage the link between your mind and body * Apply advanced language patterns to influence yourself and others easily * Elicit specific information from others to by-pass 'fluff' language * Understand personal motivation strategies and amplify them quickly in yourself and others * Develop the confidence to competently,  more...

Essential Employment Law ...rs and HR departments are up-to-date with legislation and understand how to apply it at work. This programme is for you if you are involved in the employment and management of staff. It is particularly useful for new managers, those embarking on a career in human resources or established professionals looking to refresh their knowledge. Essential Employment Law looks at the main areas of  more...

Coaching Skills Coaching isa a A process providing an individual with feedback, insight and guidance on achieving their full potential in their business, or personal life.a Coaching is an extremely powerful technique that can have life-changing results. This programme will help you understand the responsibility that the coach has for the coachee, as well as show you how to facilitate the development of  more...

Introduction to Human Resources ...Understanding the role of human resources within the organisation Human Resources play a key role within the organisation and are paramount to the success of any business. Legislation is constantly changing and it is vital to understand the requirements and application of best practice as well as dealing effectively with personnel issues on a day to day basis. This programme is for you if  more...

Microsoft Outlook 2003 Level 1 Aims This course is aimed at people who want to learn how to use Microsoft Outlook to read, create and send email messages, and to understand how to use the product as a simple personal information management tool. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC keyboard and mouse.  more...

Microsoft Outlook 2003 Level 2 Aims This course is aimed at people who want to learn how to advance their knowledge of Outlook as an information management tool and explore some of its built-in automation. Prerequisites Students who wish to attend this course should have attended the Outlook Level 1 course or possess good knowledge in the use of email and understand how to use the calendar, tasks, journal and notes  more...

Microsoft Outlook 2007 Level 1 Aims This course is aimed at people who want to learn how to use Microsoft Outlook to read, create and send email messages, and to understand how to use the product as a simple personal information management tool. Prerequisites Students who wish to attend this course need to be familiar with the use of a PC keyboard and mouse.  more...

Microsoft Outlook 2007 Level 2 Aims This course is aimed at people who want to learn how to advance their knowledge of Outlook as an information management tool and explore some of its built-in automation. Prerequisites Students who wish to attend this course should have attended the Outlook Level 1 course or possess good knowledge in the use of email and understand how to use the calendar, tasks, journal and notes  more...

Microsoft Project 20032007 Level 2 Aims This course is for you if you already have an understanding of project management concepts, you have responsibility for creating and modifying project plans, and you need a tool to manage those project plans. Prerequisites Some experience in working with Project and creating a basic project plan is required. In particular, you should be able to define a basic project plan, link tasks and  more...

Plain English A clearly written document can facilitate important business decisions by being easy to read and understand. Our programme focuses on giving you the confidence and skills to write business documents in a clear manner using Plain English and avoid using technical or industry jargon. This programme is for anyone who has to write formal business documents, customer service letters, standard  more...

Adobe Photoshop CS Level 1 Aims This course is aimed at people who want to understand image concepts, create montages of images and adjust existing images using Photoshop. Prerequisites Students who wish to attend this course should be familiar with the basic features of a computer, keyboard and mouse, and should know how to launch an application, create and save files, and copy files from CD's and other media.  more...

PRINCE2 Entry Level Foundation ... aimed at anyone involved in project work needing a basic understanding of PRINCE2 ® up to the standard of the PRINCE2 ® Foundation examination. Advice is available from our Project Specialists for those uncertain about attending this programme as their first interface with project management. This two-day non-residential programme covers the full syllabus of the PRINCE2 ®  more...

Giving and Receiving Effective Feedback Giving effective feedback is an essential tool for managers in maintaining standards and helping staff reach their full potential. Staff who understand what is expected of them are more motivated and perform more effectively. This programme is for you if you want to develop your own skills in order to improve organisational effectiveness, implement a continuous development of individuals and  more...

Resolving Conflict How to produce positive outcomes from difficult situations This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems. This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.  more...

Driving High Performance "A process that contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance." Armstrong and Baron Performance management should be strategic, in that it involves broader and longer-term organisational goals, whilst linking various aspects of the business, people management, individuals and teams. This involves identifying  more...

Finance for Non-Financial Managers ...n onerous element of the managerial role. However, if you understand the significance of finance to your organisation you will be a more confident decision maker and have an advantage over managers who dona ™t. This programme is for you if you have any form of budget responsibility or any other form of financial accountability. It provides an opportunity for you to discuss,  more...

New Manager Programme Building a foundation for excellence in management As someone new to management, you may have an idea of the kind of manager you would like to be. Perhaps you would like to model yourself on a manager you have had, who has mentored and inspired you. You too can become an influential manager, one who commands respect and co-operation, once you understand the dynamics involved in managing people.  more...

Introduction to Strategic Financial Management ...ing process This programme provides grounding in the understanding and use of financial information for strategic management of the organisation. It will help you to understand the financial significance of strategic decisions and to communicate effectively on financial matters with accountants and other specialists who have a strategic impact. This programme is for you if you are  more...

Speed Reading Read and assimilate at speed Despite the advent of the electronic office, the volume of material which we are expected to read continues to increase. Therefore, it is important that we learn how to process this material speedily and effectively. a Knowledge is Powera ™, but only if you understand how to identify and assimilate the meaningful and useful parts of information. This  more...

Emotional Intelligence Emotional Intelligence - the key to outstanding performance Mastering Emotional Intelligence is the key to outstanding performance in technical, managerial, professional and leadership roles. Research on both sides of the Atlantic has found that a emotionally intelligenta workers have a positive impact on the bottom line, not just in terms of profitability, but also in terms of reduced levels  more...

Stress Busting Stress a No 1 reason behind spiralling levels of absenteeism We all experience stress in the challenges of work and the daily routine of our lives, but it needna ™t get to the point where it makes us ill. We can enhance our ability to handle stress and even turn it into a positive by developing an understanding of how it works and how we can work effectively with it. This programme is  more...

Achieving Excellence in Customer Care Positive route to success Anyone who communicates with internal and/ or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn  more...

Principles of Customer Care Positive route to success Communication with internal and external customers is crucial to the success of any business. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple and reliable techniques for dealing with difficult and challenging people.  more...

HTML - One Day Introduction Training Course ...mming languages, HTML is simple, logical and intuitive to understand and implement. Who is this course for? This hands-on course is designed for new users who wish to create simple web pages for their intranet or Internet web site. No previous experience of HTML or language coding is required. However, new users should be familiar with the operating system they use and have a solid  more...

HTML and CSS - Two Day Introduction Training Course ...mming languages, HTML is simple, logical and intuitive to understand and implement. CSS (Cascading Style Sheets) arrived in 1996. CSS is a significant breakthrough in web design allowing designers more control over the style and layout of their web pages than can be achieved using basic HTML. You can define a style for each HTML tag and apply it to individual web pages (embedded styles),  more...

Adobe InDesign CS4 Two Day Advanced This scheduled InDesign advanced training course provides the InDesign user the ability to hone their skills and move their knowledge of Adobe InDesign CS4 to an advanced level. Using the skills learned at introduction or intermediate level delegates will create complex documents and work with a variety of palettes and tools to further understand the capabilities of this high-end design  more...

Adobe Photoshop CS4 Masterclass ...he real-life capabilities of Adobe Photoshop CS4 and will understand the features for painting, retouching and enhancing images with selections and layers to produce professional quality images for print, web and mobile devices. More advanced skill areas will all be incorporated into the course to further you understanding of isolating image areas by creating and saving masks with specialised  more...

Adobe InDesign CS4 Four Day Masterclass ... and work with a variety of palettes and tools to further understand the capabilities of this high-end design application. Through this training course, you can join the growing ranks of creative professionals discovering new levels of creative freedom and productivity using Adobe InDesign software. Tightly integrated with the Adobe applications you use most, InDesign delivers faster  more...

Adobe Illustrator CS4 Two Day Introduction In this scheduled Illustrator course, you will learn skills that allow you to take advantage of Illustrator's powerful tools to create illustrations and type effects. Learn to design advertisements and printable documents. Work with colours, gradients, layers, fonts, and photos to create eye-catching illustrations and text effects. Upon successful completion of this course, delegates will be  more...

Licensed NLP Master Practitioner training 9- Day Intensive ...ful and flexible communication and influence. * Deeper understanding of thinking processes, including modeling and installing strategies for peak performance. * Greater understanding of human behaviour, allowing you to identify and achieve business and personal goals and further develop your inner resources. Designed for: Professionals and private individuals who want to further  more...

Microsoft Visio - Introduction One Day Training Course ...s to go from complicated text and tables that are hard to understand to Visio diagrams that communicate information at a glance. Use the wide variety of diagrams in Office Visio 2007 to understand, act on, and share information about organizational systems, resources, and processes throughout your enterprise. In this one day introduction to Microsoft Visio, you will focus on learning the basic  more...

Advanced courses in Microsoft Visio for specific workflows (bespoke) ...s to go from complicated text and tables that are hard to understand to Visio diagrams that communicate information at a glance. Use the wide variety of diagrams in Office Visio 2007 to understand, act on, and share information about organizational systems, resources, and processes throughout your enterprise. In this one day advanced course for Microsoft Visio, you will focus on learning the  more...

Introduction to Dentistry and Dental Terminology ...om based course and is designed to enable participants to understand common dental terminology and basic issues in dentistry in order to make them more efficient and effective in their day to day roles. The objectives of the course are to enable delegates to be able to: a describe how medical terms are formed and be able to state the meaning of specific terms relating to dentistry; a  more...

Beginners Public Speaking & Presentation Skills in Edinburgh - Develop Confidence in Presenting ...understand that it's quite natural for you to feel very nervous or even terrified when presenting for the first time. But they'll help you conquer your fears using simple, practical techniques which you'll learn on our one-day workshop. The same people who felt worried before the course simply can't believe that they have managed to control their nerves, stand up in front of an audience  more...

Beginners Public Speaking & Presentation Skills in Glasgow - Develop Confidence in Presenting ...understand that it's quite natural for you to feel very nervous or even terrified when presenting for the first time. But they'll help you conquer your fears using simple, practical techniques which you'll learn on our one-day workshop. The same people who felt worried before the course simply can't believe that they have managed to control their nerves, stand up in front of an audience  more...

Beginners Public Speaking & Presentation Skills in Manchester - Develop Confidence in Presenting ...understand that it's quite natural for you to feel very nervous or even terrified when presenting for the first time. But they'll help you conquer your fears using simple, practical techniques which you'll learn on our one-day workshop. The same people who felt worried before the course simply can't believe that they have managed to control their nerves, stand up in front of an audience  more...

Beginners Public Speaking & Presentation Skills in Leeds - Develop Confidence in Presenting ...understand that it's quite natural for you to feel very nervous or even terrified when presenting for the first time. But they'll help you conquer your fears using simple, practical techniques which you'll learn on our one-day workshop. The same people who felt worried before the course simply can't believe that they have managed to control their nerves, stand up in front of an audience  more...

Beginners Public Speaking & Presentation Skills in Birmingham - Develop Confidence in Presenting ...understand that it's quite natural for you to feel very nervous or even terrified when presenting for the first time. But they'll help you conquer your fears using simple, practical techniques which you'll learn on our one-day workshop. The same people who felt worried before the course simply can't believe that they have managed to control their nerves, stand up in front of an audience  more...

Beginners Public Speaking & Presentation Skills in London - Develop Confidence in Presenting ...understand that it's quite natural for you to feel very nervous or even terrified when presenting for the first time. But they'll help you conquer your fears using simple, practical techniques which you'll learn on our one-day workshop. The same people who felt worried before the course simply can't believe that they have managed to control their nerves, stand up in front of an audience  more...

Social Networking With IBM Lotus Connections 25 Workshop IBM Lotus Connections is social software for businesses that empowers you to be more innovative and helps you execute more quickly by using dynamic networks of coworkers, partners and customers. In this workshop, you will learn how this software enables you to promote collaboration and innovation by connecting people with common work objectives or professional interests. It helps you  more...

Lotus Course Administering IBM Lotus Quickr 81 Services ...nsiders existing Lotus Domino administrators that need to understand the minor differences between Lotus Domino and Lotus Quickr administration. The training explores parts and features that make up IBM Lotus Quickr architecture. A Lotus Quickr place provides the basic structure for the user's environment, manages access to the data, and organizes the information on the server so it can  more...

Team Building - The Shared Meaning ...ng to be a tree; the aim of a theatre company is to fully understand and inhabit a shared imagined world. This act of collaborative creation firmly unites the company ensuring that every member understands the meaning of their role and its impact within bigger picture. Theatre companies are often the most united of teams; the techniques they use can be applied to any group of people working  more...

Communication Skills Training ... Connect with their ability to empathise * Understand how to have presence * Learn techniques for remaining calm and in control in difficult situations * Understand how to connect with an audience Participants will: * Have a clear understanding of themselves as communicators * Have begun to develop a receptive and playful  more...

Presentation Skills ... course will provide you with the presentation skills and understanding you need to become a relaxed and engaging presenter. More info: Delivered in Opposite Lega ™s non- threatening and playful style, participants will: Engage with the skills used by a successful presenter Begin to find and nurture those skills in themselves Discover their own a performance stylea ™ Learn  more...

NLP Practitioner Course Bath Somerset March 2010 ...ing this course. Learn the art of effective language and understand how to communicate efficiently with other people increasing personal and business negotiation. Understand your own limitations and see them in others with the added advantage of being able to remove them creating optimum performance in your career, personal and sport future. Read people more effectively and be able to see and  more...

NLP Sport Practitioner Training - ABNLP Accredited Validated Certification Course ...rformance can account for up to 60% of overall results so understanding and being able to change behavior and mind set is vital to anyonea ™s results. Neuro Linguistic Programming not only gives you the opportunity to understand why you have certain responses to various situations and events but also disassembles your a make upa . As you will know, this is absolutely critical in  more...

PRINCE2 Refresher eLearning and Practitioner Re-registration course ...usly studied the old, 2005 version of PRINCE2 and need to understand how PRINCE2 has changed. It is designed to help you renew your PRINCE2 Registered Practitioner status, which officially recognises that you have kept your PRINCE2 knowledge up-to-date. The eLearning thoroughly refreshes your knowledge of PRINCE2 in around 15-20 hours. The classroom-based Practitioner Re-registration  more...

Advanced Environmental Impact Assessment EIA ...all aim of this course is to develop the learnera ™s understanding of the principals of environmental impact assessment. On completion of the course the student should be able to: Understand and be familiar with EIA procedures; Select and use appropriate techniques in impact identification, prediction, evaluation, mitigation and monitoring; Critically assess the quality of  more...

Site Waste Management Plan Awareness Level 2 NCFE The Environmental Academy has a strong reputation for helping construction businesses manage their environmental performance and improve site e ciency. This led to DEFRA appointing consultants from the Academy to run a pilot study and develop training material to assist the construction industry in complying with the requirements of Site Waste Management Plans (SWMP). This one day course is  more...

Graduate Development - Developing Business Awareness ...ion: This programme has been designed to enable you to understand what the business values, and to provide you with the skills, behaviours techniques and tools that you require to make a huge and successful contribution to business in the oil and gas industry. The pace and complexity of change in the business world means that we all need to evaluate constantly how we interact with the  more...

ISEB Business Analysis Foundation course Benefits # Gain the ISEB Foundation Certificate in Business Analysis (subject to passing the exam) # Gain a thorough understanding of business analysis # Enhance your CV and boost your career prospects Who should attend? # Anybody wishing to progress to specialist ISEB courses in Business Analysis, IS Consultancy and Business Change # Individuals who need to understand and provide a link  more...

Effective Communication Skills ...ted aspects of using your preferred communication style Understand the role of memory and how it affects our ability to remember messages Communicate messages that are memorable Recognise the importance of timing when communicating messages and time those messages for maximum effect Recognise the roles of power and influence in communications Demonstrate how to maximize ownership and  more...

Ecommerce 2 Day Training Course ONE-TO-ONE Training Workshop, relevant to you and your business. UK shoppers spent a total of 38bn online in 2009 compared to 30bn in 2006. The ONS Omnibus Survey estimates that 18. 3 million households in the UK (70 per cent) had Internet access in 2009. It is estimated to reach a total of 37 million by 2014. On average, each UK consumer spent 1, 312 last year and online sales are growing.  more...

Ecommerce 1 Day Training Course ONE-TO-ONE Training Workshop, relevant to you and your business. UK shoppers spent a total of 38bn online in 2009 compared to 30bn in 2006. The ONS Omnibus Survey estimates that 18. 3 million households in the UK (70 per cent) had Internet access in 2009. It is estimated to reach a total of 37 million by 2014. On average, each UK consumer spent 1, 312 last year and online sales are growing.  more...

Appraising Performance ...andards of performance Learning Objectives You will: Understand the benefits of performance appraisal reviews to the organisations, managers and staff and the principles and process of performance reviews. Be familiar with the documentation and prepare for performance appraisal interviews to gain maximum benefit for both interviewer and individual. Have the skills and techniques to  more...

Discover the leader in you ... those who attend come away with the ability to: Understand and demonstrate the difference between managing and leading and. adopt different styles of leadership for different situations. Recognise that leadership is the art of creating capable followers Learn and create the states that make people in the Company want to follow the leader. Keep the balance between  more...

Consultancy Skills for Training and Development Professionals ...lient-centred tailored training solutions. If you want to understand the meaning and application of 'HR Mastery' in a personal and organisational context then this is the solution for you. Outcomes You will be able to: Choose and apply a consultancy style that builds rapport Gain entry with clients and begin the consultancy process Explain how organisational culture influences training  more...

Not Today Thank You! Essential Sales Skills ...tart selling Learn the SPIN Technique Seeking first to understand, then to be understood, building a scorecard of areas of customer importance Overcome and Use objections to develop the sales opportunity Critical Closes and the Yes set winning techniques guaranteed to get that yes and close the sale Agenda - Day One Who will I sell to? Identifying criteria for who you will and  more...

Real Optimism ...inking and subconscious sabotage Set motivational goals Understand the importance of beliefs and their impact on results Deal with N t Words (cant wont shouldn t couldn t mustn t Course Programme: Physiology and state changing your thought patterns Your Sand Analysis Eliciting successful strategies Strategy Swap Shop Memory and reality the power of pictures Recognising negative  more...

Positive influencing skills ... starting point for your development journey; helping you understand where you are now, so you can be sure you're heading in the right direction. You'll come away with a strong sense of self-awareness and a checklist of behaviours you can call on in different influencing situations. Contents: Positive influencing language - how to use it and how to say it Using body language and  more...

Business and Report Writing Skills ...urpose Brush up on punctuation and proof-reading skills Understand how to produce professional reports. Contents: Writing to communicate: - Identifying the barriers to understanding the written word Style and Language The principles of effective business writing Accuracy, brevity and clarity Presenting a positive image Readability and plain English used to effect Letter Writing  more...

Effective Minute Taking ...By the end of this course participants will be able to Understand the role and responsibilities of the minute-taker in meetings Organise an effective meeting Take effective and relevant notes at a meeting Write clear, accurate and concise minutes Practise their newly developed skills Contents: The role of the administrator Preparing for meetings - compiling a comprehensive  more...

Finance for non-finance Managers ... financial activities. This programme will help delegates understand and interpret key financial documents, describe and explain the importance of key financial ratios and understand different types of cost and how to manage them more effectively. Contents: An understanding of the difference between the business managers role versus the role of the accountant Understanding financial  more...

Inspirational Leadership Skills Course Objectives: This one-day interactive and highly participative programme aims to provide you with a perfect springboard to success highlighting leadership techniques that have evolved throughout the ages. This programme provides examples and ideas from globally respected Management Gurus and other iconic World figures that can be introduced into both small and large organisational  more...

Managing difficult situations on the telephone ... By the end of the session delegates will be able to: Understand the causes of difficult behaviour Learn how not to take things personally Understand different personalities types How to avoid getting into an argument Handle and defuse verbal aggression Develop ways to deal with difficult people Understand different types of behaviour Understand verbal and non verbal behaviour and  more...

Managing Effective Meetings Course Objectives: Managing Effective Meetings trains delegates in how to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in meetings, as well as practicing and developing techniques for fostering creative thinking and dealing with conflict, difficult people and issues during the  more...

Presentation Skills ...rent techniques. By the end of this course delegates will understand how to assess and choose the right presentation techniques and tools for the occasion; channel nervous energy positively; develop excellent oratory techniques and effectively use body language for emphasis and also know how to inspire the audience and instil confidence. Contents: a Planning and preparing your  more...

Effective Project Management ...ement role. The course concentrates on practical, easy to understand and control techniques that can be directly and immediately applied in your workplace. The fundamental principles of successful project management are covered in depth; managing people, time and money. The programme also incorporates a number of easy to apply, effective tools and techniques that, when applied in the  more...

Introduction to Project Management Principles ...ject Management. By the end of this course delegates will understand how to plan and schedule small and medium-sized projects. This short course includes practical exercises designed to demonstrate how you can identify which jobs are most important, and which deadlines are most important to meet. Delegates will also learn how to take remedial action to bring a project back on course. These  more...

ISO 90012008 - An Introduction to the Standard ...m, managers and those implementing ISO 9001: 2008 need to understand the implications for their business. This one-day course is designed to provide an understanding of the requirements and the impact and benefits a process based system can bring to your organization. Contents: Introduction to and overview of the ISO 9001 requirements The relevance of ISO 9001 to a business management  more...

IOSH - Directing Safely ...3: Health & Safety getting it wrong Raising awareness and understanding of accidents and their causes, consequences and costs. Module 4: Health & Safety getting it right Understanding the principles of effective health & safety management and requirements for compliance with legislation. Module 5: Planning for success Identifying the roles of risk assessment and risk control systems in  more...

Ethical Selling Techniques ... the end of this course each delegate will be able to: Understand why people buy Use a systematic approach for contacting and selling to customers Set meaningful business and personal objectives for every sales call Make worthwhile appointments on the phone Design an agenda for meeting a potential customer for the first time Recognise and respond to buying signals Use simple, but  more...

Managing the Salesforce Course Objectives: Sound motivation and communication skills are essential to good sales management practice. Both these skills are interwoven throughout this highly interactive two day course which is an invaluable programme for Sales Managers relatively new to the managerial role. This course is intended for Sales Managers who have gained some experience within their role, but have received  more...

Outbound Telephone Sales ... the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure for overcoming objections Understand the importance of relationship selling on the phone Enhance  more...

Dealing with bullying and harassment in the workplace ...gramme participants will; Have a greater awareness and understanding of what constitutes bullying, its effects on the individual and the organisation, and the health and safety implications Increase their knowledge of the relevant legislation as it applies to bullying, and their management responsibilities within their organisations policy and code of practice Know how to handle bullying  more...

Managing unacceptable employee behaviour ...lt employees Identify different styles of leadership and understand when to apply them Identify the root causes of performance shortfall Explain how to measure poor performance objectively Establish a system for dealing with poor performance, misconduct and gross misconduct Describe when to take corrective or punitive action Describe the proper procedures for dealing with employees who  more...

Performance Review Appraisal Skills Course Objectives: Performance reviews are one of the most challenging responsibilities that successful managers and leaders face. Used effectively, the review and appraisal process can help the manager qualify and quantify the work their staff can achieve, identify the training and development they require and motivate them to reach the agreed targets. This course demonstrates some of the  more...

OpenESB-Java CAPS for developers and architects entry level This course is dedicated for technical people who want to learn OpenESB. The training details the technical concepts required for a good understanding of service integration design and development. It covers standard specifications like XML Schemas, WSDL and BPEL use by OpenESB. This 2 days course provides you with the basic knowledge to understand OpenESB principles and designs. For an immediate  more...

MongoDB for Developers ...l, and the drivers. Participantes will learn how to: Understand MongoDB from a administrators perspective, including its command shell, query API, and driver tools Deploy MongoDB in all its configurations - as a single server, with master/ slave replication, as a replica set, and as a sharded cluster Evaluate applications and choose hardware appropriately Monitor MongoDB instances and  more...

Essential Management Skills Develop the essential skills needed to become a successful manager - ideal for those preparing for, or new to, management. Two day programme where the content can be tailored to specific requirements If you are new to, moving into, or recently promoted to a management role you'll know that there are a range of skills and behaviours required for you to be an effective manager. Whether you are  more...

MongoDB for Administrators ... The audience of this course include people who want to: Understand MongoDB from a developer's perspective, including its command shell, query API, and driver tools. Deploy MongoDB in all its configurations - as a single server, with master/ slave replication, as a replica set, and as a sharded cluster. Evaluate applications and choose hardware appropriately. Monitor MongoDB instances and  more...

Business Analysis BABOK V20 IIBA Certification ... tasks, and techniques outlined in the BABOK ® V2. 0 Understand the core knowledge areas, activities, tasks, deliverables, and their relationships: Key Definitions: BABOK ® (Business Analysis Body of Knowledge) Standard for practice of business analysis and serving as a framework describing the tasks that must be performed. CCBA ® (Certified of Competency in Business  more...

Cloud Computing Overview This course has been created for people who want to understand how to benefit from cloud computing. It uses Amazon EC2 example, but can be tailored to other providers.  more...

Scientific Communication ...ercises, quizzes and tests to make sure that participants understand the concepts. During the training you will be taught how to present your results in a comprehensible and interesting way. By the end of the course you will be able to deliver a memorable speech and create a presentation that will be remembered. The course has been designed for people who want to learn how to present their  more...

Modeling of Biological Structures ...tical exercises, quizzes and tests to make sure attendees understand the concepts. During the training you will be taught how to use software dedicated for building 3D models. Furthermore, we will show how to improve and assess models. During the course we will present various software and different approaches used in novel structure modelling techniques. Our aim is to facilitate your  more...

Basics of Bioinformatics ... exercises, quizzes and tests to make sure that attendees understand the concepts. During the training we will take you along a guided tour that covers all the basic aspects of biological data analysis. This workshop is an ideal opportunity to get familiar with bioinformatics and its many faces! At the end, you should be able to tackle any basic bioinformatics problem: you will know where to  more...

Drug Design ...understand the basics of structural bioinformatics including protein-ligand docking and virtual screening, i. e.: Researchers whose main area or expertise is not a structural bioinformatics, but they want to broaden their knowledge in this field Computer programmers who are going to deal with structural data (crystal structures, PDB format files, modeling pipelines) or with docking/ virtual  more...

Practitioner in NLP for Education and Learning Working in Education today is a constant challenge. More and more children and young people display behavioural and learning difficulties. There is increasing pressure to improve results, raise achievement and move from success to excellence. NLP provides techniques, strategies and solutions to the problems of teaching and learning, motivating and engaging students. This training enables you to  more...

Statistics for Researchers ...understand principles of statistical design and analysis and their relevance to research in a range of scientific disciplines. It covers some probability and statistical methods, mainly through examples. Training contain around 30% of lectures, 70% of guided quizzes and labs. In case of closed course we can tailor the examples and materials to a specific branch (like psychology tests,  more...

Introduction to Genetics ...ching) It can be helpful for people who simply want to understand how genetic works. It is more narrative course in terms of the story, starting from the very origin of life and explaining how our genetic code has evolved over time and how can we trace the ancestry of human evolution. Using the story of evolution, the trainer introduce you into scientific lingo and explain  more...

Time Management This interactive course provides delegates with practical strategies, tools and techniques to help manage their time pro-actively at work and at home. The programme helps delegates understand how they currently manage their time and then assists in the development of new habits to increase and maintain their efficiency throughout the day. The course incorporates accelerated learning techniques  more...

Employee Engagement Passionate Leadership Leading WITH passion and FOR passion Extensive, ground-breaking research has revealed a straight forward approach to creating positive, productive and passionate teams. This programme, based on the PassionWorks model and diagnostic, focuses on how to create and sustain passion at work. Leaders are able to understand the dynamics of passion at work and they learn how to  more...

Statistics for Managers This course has been created for decision makers whose primary goal is not to do the calculation and the analysis, but to understand them. The course uses a lot of pictures, diagrams, computer simulations, anecdotes and sense of humour to explain concepts and pitfalls of statistics.  more...

Building Better Relationships for Sales Negotiation Whether selling products or services to valued customers, or wanting to communicate more effectively with other departments, trust based relationships are the key to long term success. Smarter 'Selling' is the workshop to build sustainable business relationships and help develop individuals, teams and groups that: -Sell products and want to understand customers' personal needs, build rapport  more...

Modern Credit Derivatives ...et has changed substantially in the last two years and an understanding of these instruments is integral to making sense of today's financial markets. This three-day course provides a comprehensive view of how modern credit derivatives are used for risk management, to create profitable opportunities through trading and arbitrage, and to create liquidity. A thorough analysis of the credit  more...

Asset Allocation and the Business Cycle ...Understanding how economic fundamentals influence the returns from bonds and stocks in a changing global environment is essential in determining an optimal portfolio asset mix. This course looks at asset allocation in the context of both business cycle dynamics and structural changes in the world economy, including changing patterns of inflation/ deflation, shifts in productivity growth and the  more...

Implementing Fundamental Quantitative Techniques ...se Outline In a complicated financial world a detailed understanding of the application of quantitative techniques is essential. This course provides an in-depth coverage of practical quantitative methods important in today's financial markets. This course is charged and can be booked by the day. Select the days that meet your needs, or participate in the whole course for a thorough  more...

Managing Exotic Risk ...necessary for managers to gain a handle on complexity and understand the most common mistakes made by traders and financial engineers when they model and hedge exotic structures. This workshop will explore through practical real-life examples and PC-based exercises strategies and techniques for robustly managing these risks on a day to day basis. Presented by Simon Acomb. Who The Course is  more...

Managing Liquidity Risk in Financial Institutions ...r measuring funding liquidity and market liquidity risks. Understand the link with other a traditionala risk classes such as credit, market and operational risks. Topics include: liquidity coverage optimisation, liquidity risk mitigation, best practice in contingency liquidity planning and effective stress testing. The programme also covers the new regulatory framework for liquidity  more...

Essentials of Financial Data Analysis ...understanding of the key econometrics principles is essential to risk management. This programme introduces the main concepts in econometrics that are needed to understand and manipulate data sets and basic models to tackle practical problems faced daily by organisations operating in the capital markets. The course is highly relevant for anyone who wishes to increase their understanding of  more...

Correlation Trading and Risk Management ...understanding of the up-to-date practical realities of trading and risk managing correlation, especially equity and equity/ forex. The course will draw heavily from recent markets case studies, and the real practices used at large financial companies, highlighting the weaknesses and pitfalls where needed. During the Excel based workshops students will have access to proprietary  more...

Introduction to Advertising Training Course This one day course is designed for anyone who wants to manage and/ or produce their own advertising effectively or is new to a marketing function and needs to understand how advertising works  more...

Orchestrating services with BPEL Training Course This course will give you a broad overview of all the major BPEL initiatives in the current market. You wil have an insight into the possibilities of this exciting technology. By the end of the course you should be able to: - Understand the key concepts of the BPEL 1. 1 specification - Be able to Learn the syntax and semantics of BPEL - Understanding the relationship between  more...

Assertiveness Training Course A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. AUDIENCE Anyone who is looking to enhance their assertiveness skills AIM This course aims to raise confidence and increase the delegatea ™s ability to communicate confidently and assertively with colleagues and customers.  more...

Javascript And Ajax Training Course This course has been created for web site developers who want to understand and use Javascript and Ajax. Requirements HTML knowledge is required. Any programming language knowledge is beneficial but not required.  more...

Stock Exchange & Investment Training Course ...ock exchange and investment. It intends to make people understand the technicalities with simple examples. This course will explain how the stock exchange works in relation to the London Stock Exchange. It guides you through the history of LSE and other Stock Exchanges. The participant will get familiar with financial site of LSE, how the share prices are calculated and what  more...

Ubuntu Desktop Training Course This course has been prepared for people who want to know how to use Ubuntu Desktop for everyday work. This course explains how to manage your files, install and configure your devices, send emails, browse internet and use the full power of GNU/ Linux operating system. Requirements Participants should be familiar with a operation system (like Windows or other distribution of Linux) and  more...

Drupal 6 Themes Training Course This course deals with Drupal 6. The Drupal themes workshop enables the webdeveloper to create and modify Drupal Themes. Drupal Themes are very flexible, but only if you understand how the theme engines work. You will discover how to interactively change existing and create new themes from scratch interactively using Firefox plugin tools.  more...

Drupal 7 Themes Training Course This course deals with Drupal 7. The Drupal themes workshop enables the webdeveloper to create and modify Drupal Themes. Drupal Themes are very flexible, but only if you understand how the theme engines work. You will discover how to interactively change existing and create new themes from scratch interactively using Firefox plugin tools.  more...

Designing Drupal Applications in UML Training Course This course has been created for software architects, project managers, developer and other people involved in Drupal application development. This course helps to understand Drupal design, simplify modules design and reduce number of dependencies. This helps to create scalable, maintainable application.  more...

Scrum for Managers and Executives Training Course This course is also know as SCRUM awareness training. Who should attend? This course has been created for managers, executives and other decision makers who want to know how to calculate the benefits of implementing the methodology or want to understand what their team is doing. It is also suitable for customers of software development wishing to have a stake holding in the development  more...

BIIAB Award in Responsible Alcohol Retailing The BIIAB Award in Responsible Alcohol Retailing (ARAR) covers the knowledge required by front-line employees working in the licensed retail sector who are authorised by the Personal Licence Holder or Designated Premises Supervisor to sell alcohol. The qualification acts as the starting point for further and more advanced qualifications as employees progress and become more valuable to the  more...

National Certificate for Personal Licence Holders NCPLH The National Certificate for Personal Licence Holders (NCPLH) is the prescribed qualification for anyone wishing to apply for a Personal Licence to sell and authorise the sale of alcohol in England and Wales. The NCPLH is a nationally recognised level 2 qualification, designed to provide the knowledge and information required by anyone wishing to apply to their local authority for a personal  more...

Business Development ...As a result of attending delegates will be able to deeply understand their customers and motivate commitment. This accelerated learning programme combines the skills and behavioural traits needed in todays increaasingly competitive business to business sales. * Market information and how to use it in sales planning * Appointment making and target setting * Initial impressions,  more...

MongoDB for Developers ...rt on MongoDB, this two-day course prepares you to better understand the MongoDB command shell, query API and driver tools. Through a variety of hands on labs and exercises, you will learn how to troubleshoot common issues and failures. Spanning the MongoDB gamut, covering CRUD, schema design, performance tuning, map-reduce, replication, and sharding, this workshop gives you the essential  more...

Martine Devos Coaching Kanban for Teams Martine Devos is a persuasive and highly passionate communicator, public speaker and published author focused on Agile methods. Leveraging years of research and experience, Martine trains and coaches teams in Agile principles and practices, including Agile Project Management, Scrum, Kanban and Lean Software Engineering. Kanban is an emerging process framework for software development with a  more...

Simon Browns Software Architecture for Developers Workshop ...a series of hands-on exercises. LEARN HOW TO: * Understand what software architecture is all about. * Understand what it means to be a software architect and the responsibilities associated with the role. * Understand the trade-offs that are made when making architectural decisions. * Experience what it feels like to be an architect on a bespoke software development  more...

Presenting Yourself With Impact This two day workshop enables participants to understand what makes great presenters great; the language to use, how to build rapport with a large audience and the core beliefs of excellent presenters. All participants get to try out the techniques throughout the 2 days and to get personalised feedback. All participants get a ten minute presentation videoed and have a dvd of their presentation to  more...

Greg Young's CQRS, Domain Events, Event Sourcing and how to apply DDD Greg Young's 3 day CQRS, Domain Events, Event Sourcing and how to apply DDD course will teach you all about system building and architectures with Domain Driven Design. The largest problem many run into with Domain Driven Design is in getting the abstract concepts implemented in a concrete way. Many of the stereotypical architectures people use actually make it impossible to apply DDD. Greg's  more...

Advanced Distributed Systems Design with SOA - 5 days - UK ...ome the watchword of complex systems development, yet few understand its multiple dimensions. In the module wea ™ll be covering the three different dimensions of coupling as well as patterns for dealing with them. * Platform Coupling a XML/ SOAP * Temporal Coupling a Synchronous/ Asynchronous * Spatial Coupling a Endpoints/ Topics Module 3: Asynchronous Messaging  more...

Rick Evans' Clustered Caching with Oracle Coherence - 2 days- UK ... and various caching techniques, and you will gain a good understanding of the capabilities of Oracle Coherence. Upon completion of the course, you will know when and how each of the different caching options and features should be used, you will be able to take full advantage of all of the available functionality within Coherence, and you will know how to use it to achieve exceptional data  more...

Myers-Briggs Workshop Using the Myers-Briggs Type Indicator (MBTI) allows individuals in a team to firstly better understand themselves and secondly understand others in the team. This leads to higher productivity of the team through increased levels of cooperation and acceptance. Research into effective teams has shown that self understanding and emotional intelligence are key for success.  more...

Developing Mobile Applications with Android - 3 days - UK ...ctices for Android development. LEARN HOW TO: * Understand the workings of the fundamental Android architecture, platform framework and emulator. * Know how to setup the development environment and run an application. * Know how to use the main components of Android APIs, the building blocks of the Android platform. * Know how to externalize and manage resources. *  more...

Core TAPESTRY Web Application Development with TAPESTRY - 3 days - UK ... gently leads you into the way of Tapestry, and helps you understand exactly what it is that Tapestry does and even how it operates internally. Howard strongly believes that, when it comes to technology, people learn through their fingertips. To that aim, he teaches Tapestry as an interactive workshop consisting of six labs. Each lab teaches a different aspect of Tapestry; a particular  more...

Core RoR Web Development With Ruby on Rails - 4 days - UK ...se Ruby on Rails along the way. LEARN HOW TO: * Understand Ruby fundamentals * Install Ruby and Rails * Develop a full working web application with Ruby on Rails * Use new features in Ruby on Rails 2. 3 * Grasp and master the fundamentals Models, Views and Controllers * Apply Behaviour Driven Development and Test Driven Development with Cucumber * Getting  more...