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Understand How Training Seminars and Classes
From Online Training Directory
Boost Your Self-Confidence And Enjoy Selling Success
    Reinforce your self-motivation, understand how to improve your attitude and set goals. more...
From Serebra Learning Corporation
Customer Service : Why Care for Customers?
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course will help you more...Finance for the Non Financial : What is a Budget?
From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. It shows you what relevance budgets have to you and how they affect all more...Finance for the Non Financial : Budgeting for Different Business Conditions
From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. It will show you how different types of cost behave and how their behaviour more...Finance for the Non Financial : Allocating Indirect Costs
From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course simplifies the problem of managing a wide variety of indirect costs in a business by following the 3 simple steps of allocation, apportionment and absorption. It will help you to understand how indirect costs affect the income of more...Finance for the Non Financial : Using a Budget to Manage
...d the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can explore the power of budgets to help with decision making and planning as circumstances change from plan, and their value in keeping the business on track towards its goals. The course gives more...Identifying Budget Variancies
When you're dealing with colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship, more...Interpreting Budget Variancies
...d the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can examine how to systematically analyse budget variances and go about interpreting them, so that you can effectively monitor and control the business as circumstances change from plan. You can more...Managing People : What's behind Appraisal?
If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance. But if you think appraisal is about handing down judgements from above ...think again. This course will help you understand how the appraisal process works, and how to involve more...Managing People : Preparing for a Formal Appraisal
...to give their best performance. This course will help you understand how to prepare for appraisal. It will show you how to get team members in the right frame of mind for their appraisal, and to get the stage set for a productive exchange. It will give you practical tips and hints for doing your homework so that you're fully prepared for the appraisal meeting. Effective appraisal takes more...Managing People : Improving Working Relationships
When you're dealing with colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship, more...Managing Yourself : Are you a Leader?
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff have become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. more...Managing Yourself : Strengthening your Position as Leader
The last few decades have seen a revolution in the way businesses operate. It's no longer enough for today's manager to simply understand how to organise, plan and control resources. Companies now recognise that their people are their most precious asset. And as their staff has become more aware of their rights as individuals, managers have had to respond. Today's manager needs leadership skills. more...Investors in People
Employees of an organisation looking to become recognised or already recognised as an Investor in People Personnel and Training specialists/consultants needing to understand how the Standard operates Senior managers of organisations considering seeking Investors in People recognition The course puts Investors in People into context with the background information required to understand what more...Account Ability Series: Main Features
...nancial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by more...Account Ability Series: Growth
...nancial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by more...Account Ability Series: Profitability
...nancial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by more...Account Abiity Series: Liquidity
...nancial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by more...Account Ability Series: Investment
...nancial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by more...Account Abiltiy Series: Finance
...nancial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by more...Account Ability Series: Conclusion
...nancial statements. But is it what it seems? Managers who understand how to read a set of accounts and are able to interpret what the accounts say about an organisation's profitability, liquidity and growth can gain a valuable insight into the real performance of their competitors, customers and suppliers. Account Ability takes you through a structured 7 step approach developed by more...Relationship Management Building the Client Relationship
In Relationship Management - Building the Client Relationship, you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items more...Sales Forecasting Forecasting Your Own Accounts
In Sales Forecasting - Forecasting Your Own Accounts, you will learn how to apply the principles of forecasting to your own accounts. Specifically, you will learn how to use different types of forecasting, as well as how to avoid excessive detail in your forecasts. You will also learn how to reduce forecasting errors and how to predict the likelihood of winning a sale. Finally, you will learn how more...Sales Forecasting Applying Forecasting Methods
In Sales Forecasting - Applying Forecasting Methods, you will learn how to apply quantitative and qualitative forecasting methods to your accounts. You will learn the fundamentals of time series and regression forecasting methods. You will also learn how to use market research and expert judgement to create forecasts. Finally, you will learn how to integrate, implement, and evaluate forecasting more...Sales Negotiations Negotiation Strategies
In Negotiation Strategies, you will learn about common negotiating strategies, factors that should be considered when choosing a strategy, and how to create the proper atmosphere for negotiations. You will also learn about elements that can derail negotiations as well as guidelines to help keep them on track. In addition, you will learn how to deal with demanding clients and how to adapt when more...ITIL Configuration and Release Management
...tivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The delivery and support of IT services are divided into core processes within the IT infrastructure library (ITIL). This course covers two service support processes: configuration management and more...Customer Satisfaction Analysis and Implementation
...'ll be able to use survey results more effectively if you understand how key analytical tools are applied. In this course, you'll examine how to transform data into information that can be acted on. You'll learn the tools of basic statistical analysis as well as those that show relationships and allow you to plan improvements. Equally important, you'll find out how to move from understanding more...Effective Communication Skills
...y communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to more...Project Integration Executing and Completing a Project
Project managers regularly face tough decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle more...Organizational Communication Communicating in the Workplace
...mmunicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate effectively using technology. more...Remote Manager Practices - Motivating Employees
In this course, you will learn the importance of setting effective goals for telecommuting employees. Additionally, you will learn how to use motivational techniques to keep telecommuting employees engaged, interested, and productive. The target audience for this course is new and experienced managers that are managing a telecommuting employee for the first time. more...Balanced Scorecard Implementing
In Balanced Scorecard: Implementing the Balanced Scorecard, you will learn the importance of using a balanced scorecard as a tool to measure corporate performance relative to your company's strategies. You will also identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy more...Coaching for Business
...may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and behavior. This course ensures that those responsible for coaching will know what their roles are, and thus be better placed to unlock the potential of individuals and teams, to maximize performance and effectiveness, and more...Probability and Statistics
...erential, and process-oriented statistical thinking; must understand how to stratify data; and must appreciate the uses of the Central Limit Theorem and inferential statistics to interpret available data. This course serves as a summary for each of these areas, and provides a refresher on basic statistical methods and the uses of probability. Six Sigma is a registered Trademark of Motorola more...Graphic Design Primer
This WestNet e-Learning module explores the basics of graphic design, including color theory, readability, page layout, and composition as they relate to Web design. more...Using SOAP
To understand how to create SOAP documents that support web services Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies more...Using WSDL
To understand how to implement the WSDL specification Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies more...Web Services Security
To understand how to use the various specifications developed for web services security Application and web developers wishing to attain competency in developing web services using the main web service technologies SOAP, WSDL, and UDDI; systems analysts and systems architects needing a thorough knowledge of service-oriented architecture concepts and web service technologies more...Visual Basic 6 0 Database Access Part II
This course provides a detailed look at the ActiveX Data Object (ADO)that acts as the bridge between your application and a database. Designed for intermediate to advanced Visual Basic application programmers Database administrators, Database analysts, and Database developers who are working toward the Microsoft Certified Database Administrator (MCDBA) credential. more...Maintaining Operating Systems
To understand how to manage and optimize operating systems The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...Managing Operating Systems
To understand how to manage, optimize, and prevent future problems with operating systems Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...Transport Layer Protocols
In this WestNet e-Learning module, we will explore Transport Layer protocols. These protocols are responsible for getting messages across a network using the services of the Network Layer. more...WAN Data Link Layer Protocols
This WestNet e-Learning module covers the protocols used to move information across point-to-point networks. These protocols are associated with the Data Link Layer of the Open Systems Interconnection (OSI) model. more...Building a Data Warehouse
The Building a Data Warehousing WBT is the second course in the Data Warehousing curriculum. It provides students with an overview of the core technologies, concepts, architecture, and various features of data warehouses, models, and data extraction tools. People who have a fairly good knowledge of the concepts of database systems, relational database management systems, and their architecture. more...Implementing Networks
...stem administrators and network professionals who want to understand how to install, maintain, and troubleshoot networks. The course covers the planning process for a network installation, and the installation of a network operating system. The course also describes how to maintain and support network. You can maintain network applications and data by performing regular backups and virus more...SAP R 3 3 0 Fundamentals
Now you can learn the functionality and capabilities of the SAP R/3 3.0 System, designed for the open system environment, as well as understand the advantages for business and the user. This course will help you differentiate between each integrated application module of the SAP R/3 3.0 system. Through the use of examples of system functions, you will get the user's perspective of the more...Web Servers
In this WestNet e-Learning module, you will examine the process used in building a Web server solution capable of performing the tasks for which it is designed. more...Building Web Pages
This WestNet e-Learning module covers the creation of basic World Wide Web (Web) pages or Hypertext Markup Language (HTML) documents. more...Ripping and Burning Digital Music
This course introduces the basic concepts of digital music including digital media file formats, how to rip from a CD and different recording media types. The course also covers how to burn an audio or MP3 CD and how to produce CD jewel case inserts and labels. Individuals that want to understand how to work with music CDs. Their level of knowledge will range from minimal to average. more...Strategic Sales - Building the Executive Relationship
In Strategic Selling: Building the Executive Relationship you will learn how to adapt to the four primary behavioral styles you may encounter in executive sales and you will learn how to build your credibility when selling at the executive level. Additionally you will identify the types of questions you should ask when diagnosing a prospect?s need and you will discover how to create a custom more...Excellence in Service - Building Lasting Customer Relationships
In Excellence in Service: Building Lasting Customer Relationships you will learn how to build ongoing customer relationships by identifying and delivering a solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness promoting customer knowledge and developing customer loyalty. You will learn how to build on customer loyalty by more...C# Programming for MS .NET - Part 5: Operators, Properties, and Attributes
This is the final course in a five part series that covers operators, properties, and attributes. The learner will understand how to implement operators, delegates, and events, and how to use properties to enable field-like access and indexes to enable array-like access. The course also teaches how to create custom user-defined attributes. more...Introduction to ASP.NET Part 2: ADO.NET, Partitioning, and Tracing
The is the second course in a three part series that provides the learner with instruction on using ADO.NET to access data, on separating code from content, and on using the ASP.NET trace feature. The course will cover using ADO.NET to access data from various data sources and allows the learner to practice displaying and customizing data display. The course then describes the different methods of more...C# Programming for MS .NET - Part 5: Operators, Properties, and Attributes
This is the final course in a five part series that covers operators properties and attributes. The learner will understand how to implement operators delegates and events and how to use properties to enable field-like access and indexes to enable array-like access. The course also teaches how to create custom user-defined attributes. more...Introduction to ASP.NET Part 2: ADO.NET, Partitioning, and Tracing
The is the second course in a three part series that provides the learner with instruction on using ADO.NET to access data on separating code from content and on using the ASP.NET trace feature. The course will cover using ADO.NET to access data from various data sources and allows the learner to practice displaying and customizing data display. The course then describes the different methods of more...Team Participation: Teamwork Fundamentals
In Team Participation: Teamwork Fundamentals you will learn to be an effective team member. This course will teach you how to communicate effectively with team members and adapt to their various personality styles. You will also learn the various stages of team building and understand how to overcome common problems that teams encounter. more...Ethernet Part 3: Fast Ethernet, Gigabit and 10-Gigabit Ethernet
This is the final course in a three part series that introduces Fast Ethernet Fast Etherchannel Gigabit and 10 Gig Ethernet. This course will cover the characteristics of Fast Ethernet the fundamental concepts required to understand how Fast Ethernet achieve 100 megabits per second and compares it to how Ethernet operates at signal level. Students will also learn about Gigabit and 10 Gigabit more...Java Nuts and Bolts
This course is the second in a series of five which prepares students for the Sun Certified Java Programmers certification exam. This course introduces students to the fundamentals of the Java programming language. Students will understand how to create use and modify variables and literals of various types. Students will also learn how to control program execution using Java's flow control more...Object-Oriented Java
This course is the third in a series of five which prepares students for the Sun Certified Java Programmers certification exam. This course introduces students to the principles and constructs of object-oriented programming. Students will learn how to write well-organized easy-to-maintain programs in Java. Students will know how to create control and reuse classes as well as understand how more...
From 123-CBT Computer Based Training
Directory Technologies Part 2 NDS eDirectory
 ...9; Understand the concept of NDS eDirectory 8.5. • Understand how to install NDS eDirectory 8.5 on NetWare 5.0, Windows 2000, and Linux operating systems. • Identify the tasks involved in configuring and managing NDS eDirectory 8.5. • Identify the ways to troubleshoot NDS eDirectory and the way in which eDirectory supports the features of the FSD model. Audience The more...C Programming for the Microsoft NET Platform Part 5
...s operators, properties, and attributes. The learner will understand how to implement operators, delegates, and events, and how to use properties to enable field-like access and indexes to enable array-like access. The course also teaches how to create custom user-defined attributes. Learn To • Identify characteristics of operators. • Identify functions of predefined C# more...C Programming for the Microsoft NET Platform Part 5
...s operators, properties, and attributes. The learner will understand how to implement operators, delegates, and events, and how to use properties to enable field-like access and indexes to enable array-like access. The course also teaches how to create custom user-defined attributes. Learn To • Identify characteristics of operators. • Identify functions of predefined C# more...ASP NET Part 2 ADO NET Partitioning Tracing
...nt methods of separating code from content. Learners will understand how to create code-behind classes, add user controls to ASP.NET pages, and use components in ASP.NET applications. Additionally, the course covers the two tracing techniques in ASP.NET: page-level tracing and application-level tracing, how to enable and disable tracing and to add custom trace messages to ASP.NET pages and more...ASP NET Part 2 ADO NET Partitioning Tracing
...nt methods of separating code from content. Learners will understand how to create code-behind classes, add user controls to ASP.NET pages, and use components in ASP.NET applications. Additionally, the course covers the two tracing techniques in ASP.NET: page-level tracing and application-level tracing, how to enable and disable tracing and to add custom trace messages to ASP.NET pages and more...TCP IP Internetworking on Windows NT 4 0 Curriculum
...unning Windows NT 4.0 to function as a dynamic IP router; understand how a dynamic host configuration protocol (DHCP) client obtains IP addresses from a DHCP server; install and configure a DHCP relay agent; backup and restore a DHCP database; describe the types of services provided by NetBIOS over TCP/IP; explain how the HOSTS file resolves a host name to an IP address on local and remote more...Advanced Six Sigma The Improve Control Phases of DMAIC
...e need for the iterative nature of DMAIC for a process.
Understand how improvement affects the people involved in a process.
Apply Six Sigma to maintain a newly improved process.
Use control plans to sustain the improvements made to a process.
Evaluate success of the improvement effort.
Audience:
This course is intended for individuals pursuing a Six Sigma Green Belt or Six Sigma more...Advanced Six Sigma The Measure Analysis Phases of DMAIC
...nd the role of data in the implementation of Six Sigma.
Understand how different types of data can be used differently in Six Sigma projects.
Understand how metric systems help in collecting appropriate data.
Develop a data collection plan.
Understand the parameters for evaluating the data collection plan.
Discuss the features of different data analysis tools.
Identify the more...Data Modeling - Create Basic Models
...d definitions of attributes, Identifiers, and domains.
Understand how attributes, Identifiers and domains will be used during later development.
C ontent Emphasis
Skills-Based
A udience
Business managers, business analysts, technical analysts, database designers, database administrators, and anyone responsible for the analysis and specification of data during the application more...SQL and PL SQL PL SQL Basics
... predefined, nonpredefined, and user-defined exceptions Understand how exceptions are propagated. C ontent Emphasis Skills-Based A udience Application Developers, Database Administrators, System Analysts and Technical Support Professionals. Prior to taking this course students should have knowledge equivalent to the computer based training (CBT) courses entitled: Oracle SQL and more...Strategic Sales Building the Executive Relationship
...a custom solution based on those needs. Finally, you will understand how you can keep an executive prospect involved throughout the sales cycle. Learn To: Understand and approach each of the four behavioral styles. Identify reasons for building your credibility, diagnosing the need, and creating custom solution. Identify reasons for keeping the executive involved and gaining equal more...Balanced Scorecard Implementing
...o identify the four perspectives of a balanced scorecard, understand how to apply the steps to build a balanced scorecard for your organization, and learn how to construct a strategy map to support your balanced scorecard. Learn To: Identify strategic measurements and relate them to the balanced scorecard model. Identify the steps to building a Balanced Scorecard. Identify how more...Career Development Excelling in Your Career
...h scenarios and ask you a series of questions to help you understand how to facilitate productivity and be professional. Unit 2: Marketing Yourself (0.5 - 1 hour) Recognize steps for establishing a professional image. Follow steps for establishing a professional image. Recognize steps for marketing your career. more...Organizational Skills Managing Information
...round Information (0.5 - 1 hour) Understand how managing information benefits organizations. Recognize the sources of information overload. Know how managing information prevents information overload. Identify important goals when managing information. Simulation Overview: more...Stress Management Fundamentals for Managers
In Stress Management: Fundamentals for Managers, you will learn to recognize the importance of managing your own stress and addressing stress-inducing factors in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing more...Stress Management Fundamentals for Employees
...d different sources of stress and responses to stress.
Understand how changes in lifestyle and attitude can reduce stress.
Audience:
The target audience for this course is individuals who want to improve their understanding of the causes and impact of stress, and learn ways to manage stress effectively. There are no prerequisites required for this course.
Deployment:
Self-Study more...Interpersonal Communication Listening Skills
...ognize why listening is important. Understand how listening is beneficial. Increase productivity by listening. Avoid common misconceptions about listening. Understand the difference between hearing and listening. Simulation Overview: Each of the simulations more...Interpersonal Communication Effective Communication
...ication Process (0.5 - 1 hour) Understand how the receiver influences the phrasing of a message. Identify the various kinds of receivers. Distinguish between the different kinds of communication channels. Choose an effective channel based on network structures. Respond more...Communicating w Difficult People Handling Difficult Co-Workers
...the decision making. In this simulation, you must seek to understand how her personality contributes to the workplace problems you experience with her, and respond appropriately to those conflicts. Unit 2: Coping with a Difficult Co-worker (0.5 - 1 hour) Apply the appropriate coping technique for each personality type. Identify options to more...Organizational Communication Communicating in the Workplace
...mmunicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate effectively using technology. Learn more...Excellence in Service Fundamentals for Employees
...stomers and maintain a positive attitude while serving. Understand how to serve external customers by fulfilling their basic needs, recognizing how they evaluate service, building rapport with them, and avoiding customer service pitfalls. Create a positive environment through excellent internal customer service. Audience: This course is for employees and managers who want to learn the more...Excellence in Service Building Lasting Customer Relationships
... solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness, promoting customer knowledge, and developing customer loyalty. You will learn how to build on customer loyalty by focusing on both the rational assessment, as well as emotional attachment, to your product or service. Learn To: Understand value by defining its more...Interviewing Skills Preparing for an Interview
... Create success factors and define the job and culture.
Understand how to plan interviews.
Audience:
The target audience for this course is primarily managers who want to learn how to prepare effectively for interviews. The audience can include business owners, executives, recruiters, team leaders, human resource staff, team leaders, new and experienced managers, and any individual more...Interviewing Skills Laws Governing the Interview Process
...ws concerning people with disabilities and immigration.
Understand how to conduct legal interviews.
Audience:
The target audience for this course is primarily managers who want to learn how to prepare effectively for interviews. The audience can include business owners, executives, recruiters, team leaders, human resource staff, team leaders, new and experienced managers, and any more...Leadership Development Leading the Way
... Avoid common leadership pitfalls. Understand how your attitude and values affect your leadership abilities. Simulation Overview: In this simulation, you are meeting with the heads of the Operations, Marketing, and Production Departments to discuss the company's mission statement and vision. Unit 3: Communicating with more...Employee Performance Managing Difficult People
... Identify a difficult person. Understand how a difficult person's behavior affects an organization. Differentiate between resolving conflict and managing a difficult person. Recognize your options when faced with a difficult person. Simulation Overview: Each of the simulations more...Employee Performance Resolving Conflict
...inds of conflict that can develop. Understand how conflict can benefit an organization. Differentiate between conflict resolution and conflict management. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic more...Conducting Meetings Managing a Meeting
...nating Groupthink (0.5 - 1 hour) Understand how groupthink affects meetings. Recognize the characteristics of a group suffering from groupthink. Take action to avoid groupthink. Simulation Overview: You are resuming a meeting with a team of managers to continue discussing how to more...Conducting Meetings Effective Meeting Communication
... Asking Questions (0.5 - 1 hour) Understand how listening and questioning work together during a meeting. Recognize common barriers to communication. Improve your listening skills. Know the purposes effective questions serve. Ask appropriate questions during a meeting. more...Project Management Project Time Management
...lop and control a project's schedule.
Learn To:
Understand how to use Project Time Management and activity definition and sequencing.
Understand how to use activity resource estimating and activity duration estimating.
Understand schedule development.
Understand schedule control.
Audience:
The target audience for this course is individuals interested in the profession of more...Project Management Project Risk Management
...and the components of risk planning and identification.
Understand how to analyze project risk.
Understand how to respond to, monitor, and control project risk.
Audience:
The target audience for this course is individuals interested in the profession of project management. This includes, but not limited to project managers, program managers, project team members, members of a project more...Project Management Project Procurement Management
...itions process plays in Project Procurement Management.
Understand how the plan contracting process develops documents for other Project Procurement Management processes.
Understand the importance requesting responses and selecting sellers processes play during Project Procurement Management.
Understand the purpose of key contract management activities and how the contract administration more...Team Conflict Resolving Team Conflict
...he correct process. Audience Team members who want to understand how to resolve conflicts within the team. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Identifying Team Conflict (0.5 - 1 hour) more...Team Participation Teamwork Fundamentals
...u will also learn the various stages of team building and understand how to overcome common problems that teams encounter. Learn To Differentiate between traditional and self-directed work teams. Address problems that occur within a team. Identify your responsibilities as a team member. more...Team Participation Resolving Conflict in Teams
...ocess for resolving conflict. Understand how power influences team conflict. Apply six guidelines for handling opposition to their ideas. Recognize-and respond appropriately-to their own and others' reaction to conflict. Audience Managers and employees who want to learn how to resolve conflict in teams. more...SAP R 3 3 0 Fundamentals
...s the boundaries between departments within a company.
Understand how the integrated R/3 3.0 modules work together and support the individual departments in an organization.
Describe the menu structure of the graphical user interface (GUI) and how it is used with the aid of a mouse, keys and function keys.
Understand how a complete business management task is processed.
Evaluate more...Advanced Six Sigma Preparing for Black Belt Projects
...
Learn To:
Understand the role of the Black Belt.
Understand how to plan and execute Black Belt projects.
Understand how to present and close Black Belt projects.
Audience:
The target audience for this course is individuals being asked to consider becoming a Black Belt, and those interested in learning more about what is involved in the role of a Black Belt in an organization. more...
From Launsby Consulting
Design of Experiments elearning course
...e technician, engineer, scientist or manager who wants to understand how to conduct simple (but powerful) designed experiments without unnecessary statistical rigor.
Finding time for a three to five day seminar is becoming increasingly difficult. Travel problems associated with seminar attendance have increased dramatically. On-Line learning provides a cost-effective means to obtain the design more...
From ProTrain Online
MCTS .NET Framework
 ...ertification also have thorough knowledge of the product, understand how to use the tools and Transact-SQL language, and know how to explore the user interface. Additionally, MCTS Certification holders will typically pursue careers as database administrators, database developers, or business intelligence developers. They may also be developers and systems administrators who do not work with SQL more...
From Sessions Online School of Design
print production
...gn projects.
To manage a print job effectively, you must understand how printers work, how to communicate with them, and how to identify the best design solution for your budget.
Tired of learning the hard way? In this 6-lesson course, you can learn the technical fundamentals of producing professional-looking print publications. Through detailed lessons and hands-on exercises, you'll learn more...
From Resources Unlimited
Discovering Diversity Virtual Train-the-Trainer
 The Discovering Diversity Virtual Train-the-Trainer empowers trainers and consultants to learn to administer the Discovering Diversity Profile and then utilize it to meet their personal and organizational objectives.
The Discovering Diversity Profile Train-the-Trainer combines independent study, personalized individual telephone coaching, & a variety of training materials. The Virtual more...
From Teach Me IT
Building a Data Warehouse
...data integrity
Map subject areas to the warehouse model
Understand how to model the operational data store
Identify different kinds of temporal data and construct temporal queries
Develop temporal transformations from subject areas to the warehouse model
Define the dimensional model and its components
Define the flow of products through a value chain
Convert the dimensional model to the more...Fundamental JavaBeans Programming
The Fundamental JavaBeans Programming WBT is the first course in the JavaBeans curriculum. It introduces the students to fundamentals of JavaBeans programming. The course enables students to write simple JavaBeans programs. The students will also be able to describe events and persistence, design and implement beans, use builder tools, and so on. After completing this course, the student will be more...Advanced JavaBeans Programming
The Advanced JavaBeans Programming WBT is the second course in the JavaBeans curriculum. It enables the students to design and develop complex component based software using JavaBeans. The students will be able to build multicast beans, build beans as ActiveX control, and customize beans. After completing this course, the student will be able to:
Understand Remote Method Invocation (RMI)
Use more...Implementing Networks
...stem administrators and network professionals who want to understand how to install, maintain, and troubleshoot networks. The course covers the planning process for a network installation, and the installation of a network operating system. The course also describes how to maintain and support the network. You can maintain network applications and data by performing regular backups and virus more...
From Skillspride Online Training
Customer Care for IT Telephone Support Staff
Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer's frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their more...Microsoft Windows 98 User Introduction
MS Windows 98 provides users with a powerful graphical desktop and entry level networking environment. Working through a " interface, Windows 98 allows you to transfer information to others locally or world wide; to manage files and data; to manage printing; to share data and devices; and to run applications. On completion of the course readers will understand the terminology of Windows 98; be more...Microsoft Windows 95 User Introduction
MS Windows 95 provides users with a powerful graphical desktop and entry level networking environment. It allows you to transfer information to others; to manage files and data; to manage printing; to share data and devices; and to run applications. On completion of the course readers will understand the terminology of Windows 95; be able to use a mouse, menus and scroll bars, make selections and more...Microsoft Windows NT 4 User Introduction
MS Windows NT 4.0 provides users with a powerful graphical desktop environment and entry level networking. It allows them to transfer information to others; to manage files and data; to manage printing; to share data and devices; and to run applications. On completion of the course readers will understand the terminology of Windows NT 4.0; be able to use a mouse, menus and scroll bars, make more...Microsoft Windows NT 3 to NT 4 Conversion
This course introduces readers to Windows NT 4.0. By the end of the course readers will able to; understand the new features in Windows NT4.0; understand the architectural changes; review the changes in the installation process; understand the new user interface and understand how NT4.0 interacts with the Internet more...I-Net+ Module 5 - TCP/IP Utilities
On completion of this module, readers will be able to: understand how the ARP protocol can be managed and understand what other utilities can be used to troubleshoot or fine-tune an IP-based network. more...I-Net+ Module 7 - The World Wide Web Service
On completion of this module, readers will be able to: understand how the World Wide Web service works, understand how web clients and servers function, identify web server performance issues, configure web browsers/clients and understand how search engines work and are used. more... | ||||||||||
