Instructor Led Understanding Training in Egypt - Training Resources

AT&T Diploma for Agents ...how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path toward our target, while providing the right spirit to face obstacles and failure in the way to achieve the  more...

Culture Diversity Program There are too many obvious cultural differences that exist between peoples, such as language, dress and traditions, there are also significant variations in the way societies organize themselves, in their shared conception of morality, and in the ways they interact with their environment. In this program we will cover various cultural issues and pitfalls to recognize values, beliefs and norms of  more...

Motivation Skills ...f this program, participants will have been able to: Understanding of motivation definition. Realizing the relation between motivation and performance enhancement. Understand how people can be motivated in many different ways. Understand the concept of motivation from a theoretical perspective as well as a practical perspective. Understanding motivations techniques.  more...

Customer Focused Selling Skills ...ocused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Determine the meaning and significance of customer-focused selling in your workplace. Develop relationship with customers based on  more...

Customer Relationship Management For any business, successful Customer Relationship Management navigation is becoming increasingly important in todaya s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with successful CRM  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...

Integration of OHSAS 18001 Occupational Health Safety Management System and Environment Management System 14001 Safety, health and environmental issues have significant implications for organizations. Designed to complement Enterprise and the environment, this course will benefit anyone delivering or supporting health, safety and environmental initiatives, developing an emergency plan or needing basic risk assessment skills. It will help you to develop a multi-disciplinary perspective, embracing science,  more...

Egyptian Social Insurance and Labor Laws - Arabic Egyptian Social Insurance Act No. 79 or the year 1975 This specialized training program aims at providing participants with the context of legislative concepts of the social security law, being the applied outset which ensures the integration between legal requirements and the flow of work within the establishments, in areas concerning the law and its applications Egyptian Labor Law No. 12  more...

Managing Time & Surviving Stress The objective of this time management seminar is to get people to know how to ultimately use their time, proper balance their business and personal life, and realize how to survive stress. In this seminar you will learn: * Working fewer hours with greater results. * Understanding how to contain and manage your stress. * Increasing your productivity. * Identifying priorities.  more...

Quality Assurance and Management ...understanding of the basic quality concepts. * The ability to use quality tools for data analysis. * Knowledge of alternative quality measures. * The ability to use quality measurement and control tools. * The ability to identify quality improvement opportunities. * Knowledge of quality assurance and management systems. * The ability to assess the process capability. *  more...

Understanding the Freight Business International freight forwarding business, logistics, inco terms, international trends in transportation business all are very important for services & industrial companies where they are always dealing with cargo ordering, storage, distributions, transportation, l/ cs, documentations ..etc, they are in need to know all about freight forwarding business as well as logistics and inco terms. This  more...

Pricing and Profit Management Gain a deep understanding of the marketing and financial implications of tactical pricing and long-term strategic pricing and learn how to use specific pricing mechanism to secure your margin.  more...

Performance Appraisal ...understanding of the performance appraisal process helped reduce a monumental task into something much more manageable. The term performance appraisal has been called by many names, including performance review, performance evaluation, personnel rating, merit rating, employee appraisal or employee evaluation. A performance appraisal has been defined as any personnel decision that affects the  more...

Leadership Development Team Building ...Understanding the real meaning of leadership. Recognizing the difference between leadership and management. Get to know how do leaders lead? Familiarize with the Employee performance management. Improve the leadership and self and others motivational skills. Familiarize participants with better method for managing people. Identify motivation difficulties and assist managers and  more...

Knowledge Management ...ion * Personal growth as an effective leader * Better understanding of how to lead others towards effective decision making * Deepen personal insights on how to cultivate creativity in the organization * Manage relationships with others with effective leadership style * Improved Intra/ Inter Departmental Communication * Lead with spirit of team in your enterprises *  more...

Introduction to Solid Waste Recycling Help the interested and involved parties in understanding the full dimensions of solid waste recycling, its cycle, its levels that have to be addressed every time we conduct a study on Solid Waste Recycling, its relationship with the other services and utilities in the community and sample of the current and future projects.  more...

Emotional Intelligence The a Emotional Intelligencea Seminar enables participants to have self awareness about their own emotions, how to control it & how to motivate it (Intrapersonal).Also understanding othersa perceptions through empathy & making effective relationships (Interpersonal). Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange  more...