Online Understanding eLearning

UNDERSTANDING EVALUATING RFID TECHNOLOGY FOR YOUR BUSINESS UNDERSTANDING & EVALUATING RFID TECHNOLOGY FOR YOUR BUSINESS  more...

Exploratory Data Analysis in Six Sigma ...wn as x's) collected in the Measure stage to get a deeper understanding of their relationships. The goal of this analysis is to narrow down the many possible x's identified earlier during the Measure stage, to a few probable ones. This analysis is generally conducted through the use of two important toolsets: exploratory data analysis and hypothesis testing. Methods and tools used in these  more...

Talent Management Planning ...nages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with the overall goals of the organization. This course describes some of the challenges of managing  more...

Directing Others ...ally and collectively to accomplish organizational goals. Understanding the essential responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course provides information on the key proficiencies you require to effectively direct  more...

Managing a Diverse Team Managing a Diverse Team The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is,  more...

Motivating Employees Motivating Employees Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality  more...

Leading with Emotional Intelligence Leading with Emotional Intelligence Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture  more...

Leading Innovation Leading Innovation Creativity and innovation are critical components of just about every organization. But innovation doesn't pertain only to new inventions, products, or reworked designs. It also involves incremental improvements to the way things are done. Knowing how to build and support an innovative culture is an important skill for any leader to master. The impetus for innovation can  more...

A New Manager and the Company s Future ...sion of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it is vital that you always look for ways in which to "do things better." This may include enhancing the quality of the product you produce or the  more...

Principles of External Auditing Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...individual needs. In addition, the course looks at how an understanding of adult learning and organizational development can assist in staff development. Finally, the course covers some organizational development initiatives that are now seen as an integral part of HRD. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior  more...

Conducting Experiments and Analyzing Results in Six Sigma ... on the response variables, a Six Sigma team gains a deep understanding of these relationships. After determining what and how much needs to be changed to meet the desired improvement, teams generate solution ideas based on the best combination of input variables' settings to optimize the response, and then the ideas are tested, implemented, and validated. Later in the Control stage, efforts  more...

Probability for Six Sigma ... make inferences about a population from sample data, and understanding how to calculate the probability that an event will occur is crucial to making those inferences. In a Six Sigma context, it is often important to calculate the likelihood that a combination of events or that an ordered combination of events will occur. Understanding probabilities can provide Black Belts with the tools to  more...

Establishing Team Goals and Responsibilities Establishing Team Goals and Responsibilities All individuals have strengths that allow them to achieve goals consistently and successfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate  more...

Project Management Fundamentals ... increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the supervision and control  more...

Bloodborne Pathogen Awarenss ... Awarenss This course will provide you with a basic understanding of bloodborne pathogens, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has been updated to  more...

Interpersonal Communication Being Approachable ... building rapport. This course is designed to give you an understanding of how to build skills to become more approachable. You'll learn about the benefits of being approachable, as well as some techniques you can use to enhance your ability to reach out and invite others in. You'll also learn about putting people at ease when you're communicating and building rapport using skills such as  more...

Listening Essentials The Basics of Listening Listening Essentials: The Basics of Listening Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great  more...

Interpersonal Communication Listening Essentials Interpersonal Communication: Listening Essentials Sir Winston Churchill said 'Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.' Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective  more...

Using Emotional Intelligence on the Job ...ct your workplace for better or for worse. You'll gain an understanding of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways. The course will focus on using of empathy, particularly in confrontation  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management Improving Your Emotional Intelligence Skills: Self-Awareness & Self-Management Emotional intelligence is the ability to recognize and deal with emotions in a healthy and productive manner. Many people don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being  more...

Culture and its Effect on Communication ... become even more challenging. In today s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from different cultures by identifying the requirements of  more...

Business Grammar Common Usage Errors ...whose? And when should you choose less rather than fewer? Understanding the subtle variations in meanings of such words ones that are often misused or confused is important if you want to write clearly and professionally. This course describes how to use commonly confused words correctly, including word pairs that sound alike and those that have related meanings. It also covers verbs that are  more...

Independent Contractors Temporary Employees ...on issues. It is important that both parties have a clear understanding of the terms of their agreement with the appropriate distribution of risks and responsibilities. This course explains the differences between independent contractors and temporary employees, the benefits and drawbacks of both, and how to get the most out of your hiring practices. SkillSoft's Legal Compliance courses are  more...

Integrated Project Execution Monitoring and Control Integrated Project Execution, Monitoring, and Control PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Most projects experience problems and unforeseen events that pose a threat to successful completion. Thankfully there are many proven project management processes designed to direct, monitor, and control  more...

Managing Projects within Organizations ...pects of the context in which the project is carried out. Understanding this context is critical to good planning and good decision making as the project progresses toward achieving its objectives. This course provides an overview of the project management discipline as outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition published by the Project  more...

Project Management Overview ...to give project managers and project team members a solid understanding about the nature of projects, how they are structured, and how the structures affect the way they are managed. Specifically, it introduces the concepts of project life cycle, product life cycle, project phases, and project management process groups. It provides an in depth look at how the project management phases interact  more...

Planning Project Procurement ...ll behind schedule. In this course, learners will gain an understanding of what processes are involved in planning project procurement and how these processes interact with the overall project life cycle. Common tools and techniques for planning project procurement will be covered, including make-or-buy analysis. Learners will be introduced to the process of developing a procurement management  more...

Project Requirements and Defining Scope ...the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the Project Scope Management processes. This course covers all the activities related to planning scope management and developing a project scope statement. Specifically, learners will be introduced to the first two processes in the Project Scope Management  more...

Create Work Breakdown Structure ...the learner will explore these concepts and gain a better understanding of the project management processes related to creating and verifying a work breakdown structure. This course will cover the project inputs, tools and techniques, and outputs of the Create Work Breakdown Structure process, the third process in the Project Scope Management knowledge area. This course is aligned with A Guide  more...

Cisco CVOICE 8 0 SIP MGCP Signalling Protocols ...r interconnecting different VoIP systems and networks. An understanding of the features and functions of SIP components, and the relationships that the components establish with each other, is important in implementing a scalable, resilient, and secure SIP environment. This course describes how to configure SIP. It explores the features and functions of the SIP environment, including its  more...

NFPA 1600 Business Continuity Programs NFPA 1600: Business Continuity Programs Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse  more...

NFPA 1600 Disaster Emergency Management NFPA 1600: Disaster/Emergency Management Over the past decade, emergency management and business continuity planning have been recognized as necessary to continued operational success in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity  more...

Getting Results without Direct Authority Influencing Your Boss Getting Results without Direct Authority: Influencing Your Boss The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Understanding the Risks of Using Internet Media Electronic Communications ...Understanding the Risks of Using Internet Media & Electronic Communications Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell  more...

Understanding the Americans with Disabilities Act ADA ...Understanding the Americans with Disabilities Act (ADA) This course explains the concepts, requirements, and practical application of the Americans with Disabilities Act of 1990 (ADA). The ADA makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to  more...

Interpersonal Communication Targeting Your Message ...l different in the way we perceive the world and use this understanding as a guide to our communication with others.' In other words, understanding who you're talking to is as important as understanding what you're trying to communicate. Additionally, it is important to understand the role the medium, context, and other variables have on the communication process so you can optimize factors  more...

Business Analysis Requirements Elicitation ... what tools are available to address those needs. Without understanding stakeholder requirements, you may find a solution to the wrong problem. And without understanding the tools and technologies involved, you may aim for impossible goals. It's equally important to ensure you document and confirm requirements so you have a solid plan to address stakeholder needs. This course provides an  more...

Building Rapport in Customer Relationships ...rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent. This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with  more...

Conflict Stress and Time Management ...the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing  more...

Tuberculosis Prevention and Control ...d Control This course will provide you with a basic understanding of tuberculosis, common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to tuberculosis in the workplace. The content in this course is designed to comply with the intent of the  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager Cisco CVOICE 8.0: Cisco Unified Communication Manager Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Cisco Unified Communications Manager Express provides call processing for Cisco Unified IP phones for small-office or branch-office environments. It enables the large portfolio of Cisco integrated services routers to deliver  more...

Conducting Coaching Sessions ...follow a structured approach that guides you from a broad understanding of what your coachee is trying to achieve to a clear action plan with detailed steps. This course describes how to carry out effective coaching sessions, including clarifying the coachee's situation and recognizing and determining the best options for your coachee to work with. Finally, the course provides actions for  more...

Regulatory Overview HAZWOPER ...he intent of the course is to provide the learner with an understanding of the sources of regulatory occupational safety and health work practices and standards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: specify why regulatory standards are established, identify the scope and purpose of the Occupational  more...

The Facilitator Role The Facilitator Role Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or  more...

Strategies for Transitioning to Technical Management Strategies for Transitioning to Technical Management As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers  more...

NFPA 70E Electrical Safety in the Workplace NFPA 70E Electrical Safety in the Workplace This course will provide the public sectors with an understanding of the basic criteria for a comprehensive program that addresses electrical safety-related work practices in accordance with the National Fire Protection Agency (NFPA)70E standard titled "Standard for Electrical Safety in the Workplace." Information presented will provide program  more...

Mold Awareness Mold Awareness Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are  more...

Material Safety Data Sheets ...ned to provide both workers and supervisors with a better understanding of how to interpret a Material Safety Data Sheet (MSDS), as well as address specific requirements associated with MSDS's in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize the physical states in which chemicals  more...

Liquified Petroleum Gas LPG Safety ...afety This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to comply with the intent of the  more...

Lead and Cadmium Lead and Cadmium Failure to understand the dangers of cadmium and lead, and the correct practices that should be followed when working with them, can leave you exposed to long-term health risks. Lead and cadmium have a number of industrial applications. This course provides an understanding of the basic health effects, routes of entry, methods of compliance and prevention, and regulatory  more...

Understanding Change ...Understanding Change 'To exist is to change, to change is to mature, to mature is to go on creating oneself endlessly.' This is a quote by Henri Bergson, a nineteenth century French philosopher. Since the nineteenth century, the pace of change in all aspects of our lives has become faster and faster and responding to change well is a necessity in today's competitive business environment.  more...

Building Positive Support for Change ...t support change and recognize its benefits without first understanding how it impacts their tasks, processes, or roles. Employees and people in general empowered with knowledge, understanding, and a clear vision of the future state will not only welcome change, but embrace it. In this course, you'll learn about the importance of building a motivating atmosphere that supports organizational  more...

Hand and Power Tool Safety ...ls are used in the workplace. This course will provide an understanding of the potential hazards associated with the use of hand tools and power tools as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed by the power source used: pneumatic, liquid fuel, hydraulic, or powder-actuated. The content in this course is designed to comply  more...

Making Decisions Ethically Making Decisions Ethically What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong, but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions.  more...

Understanding Organizational Ethics ...Understanding Organizational Ethics An organization's culture evolves from the values of its members. However, organizational culture and ethics are more than the sum of their parts. Organizations develop a self-sustaining and durable system of ethics that exerts a powerful influence on the actions, decisions, and behaviors of all employees. This course gives employees the ability to  more...

Enhancing Your Creativity Enhancing Your Creativity What makes a person creative? Do you consider yourself creative? Certain personal characteristics have been linked with creativity for example, a willingness to take risks, the ability to connect diverse ideas, and open-mindedness. And most important, perhaps, is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.'  more...

Analyzing Your Life Balance Analyzing Your Life Balance Do you fill your life with many activities and then find it's tricky getting a good balance between them? Getting the balance right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family,  more...

Strategic Planning and Risk Management Strategic Planning and Risk Management Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your  more...

Monitoring and Controlling Project Scope Monitoring and Controlling Project Scope PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned A project manager's key responsibility is to ensure that the project is carried out in a controlled manner, according to plan. However, a project can quickly spin out of control if changes to the product's scope are not  more...

Integrated Project Change Control and Close Integrated Project Change Control and Close PMI Certified Associate in Project Management Certified Associate in Project Management (CAPM) - PMBOK Guide - 4th Edition-Aligned Change is inevitable. Environmental, technological, legislative, and economical changes can have an immeasurable impact on individuals and organizations. In addition to these changes, a project environment could see  more...

Negotiating to Mutual Benefit Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep  more...

The Strategic Account Sales Approach The Strategic Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises  more...

Understanding Your Customer ...Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to  more...

Conducting Effective Sales Research Meetings ...s Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (SAS)  more...

The Territorial Account Sales Approach The Territorial Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises  more...

Understanding Your Target Customer s Business ...Understanding Your Target Customer's Business Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll  more...

Developing and Deploying Strategic Plans ...sion and vision statements. Other success factors include understanding market forces, internal strengths and weaknesses, stakeholders, relevant technology, and legal and regulatory factors. With these considerations, an organization's action plan can be developed and deployed, and its effectiveness evaluated. This course explores the concepts of strategic planning models, business  more...

Leadership ... built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: organizational structure and culture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This course explores the concepts of  more...

Managerial Skills and Abilities ...eir functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships. This course explores basic principles of management, management theories, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR, Finance,  more...

Basics of Six Sigma Projects and Teams ...ely lead project teams to deliver their expected results. Understanding team building processes, tools, and role structures helps Six Sigma team members produce desired results and resolve negative team dynamics. In order to achieve this, disciplined schedules, costs, and deliverables are required when managing such projects. The management of Six Sigma projects involves developing and adhering  more...

The Essentials of Budgeting for Non-financial Professionals ...in that organization. This course aims to provide a basic understanding of budgets and their importance in allocating resources and guiding the activities in an organization. It helps you identify the characteristics of an effective budget and the key phases of the budgetary planning process. The course then provides a few examples of different types of budgets and the approaches to budgeting.  more...

Communication Strategies for the Remote Employee ...orward in their careers. This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote environment. You will be introduced to key strategies that should be used for communications. The course demonstrates methods of maintaining presence in the office when  more...

The Voice of Leadership Self-Assessment Motivation ...ng when you can see your leadership development progress. Understanding how far you've come, and knowing what areas need improvement, increases your motivation to continue to grow as a leader. You can change your behaviors and increase your motivation by learning. This course covers techniques leaders can use to carry out a self-assessment, such as reflective journaling, using surveys and  more...

Identifying Managing Customer Expectations ...Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to  more...

Creating Sustaining a Customer-Focused Organization ...ate a customer-focused organization, you need an in-depth understanding of what types of customer-focused tools and solutions are available. And you must know the level of customer focus that you're seeking to achieve. As a manager, you also need to know how to select the most appropriate implementation strategy that aligns with your organization's capabilities and its objectives. This will  more...

Purchasing Finding Sources of Supply ... for the largest share of its total costs. Having a clear understanding of your product and service requirements and conveying those requirements to the right suppliers may result in huge savings for your organization. But finding the right suppliers takes effort. First you need to identify the best available suppliers based on reliable information and research. Then you need to prepare a  more...

Using Business Etiquette to Build Professional Relationships ...agues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances of business etiquette, you demonstrate competence and establish creditability, both of which are essential for your reputation. This course demonstrates how to put business etiquette to work for  more...

Performance Appraisal Essentials Planning for Appraisals ... The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the job duties and responsibilities. To avoid this problem, a  more...

Operations Supply Chain Management Operations & Supply Chain Management The supply chain is a network of operations running across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain. As a part of their overall  more...

Marketing Essentials Planning and People Marketing Essentials: Planning and People The four Ps of the traditional marketing mix (Product, Price, Place, and Promotion) are important strategic cornerstones of any marketing activity. However, this traditional view of the Marketing Mix fails to address two very important aspects of marketing: planning and people. This course focuses its attention on the importance of linking marketing  more...

Operations Management and the Organization ...uccess. This course intends to help learners gain a basic understanding of the key concepts, functions, and goals of operations management in the services and manufacturing sectors. It introduces key functions that are part of operations in every organization and decisions associated with them. This course also walks you through some characteristics of operations strategies and different types  more...

SAP Enterprise Resource Planning ERP ...eneral Ledger, Accounts Receivable, and Accounts Payable. Understanding how to navigate SAP's menu structure to accomplish the entry of this data is central to one's ability to effectively use SAP ERP in an organization. This course introduces the SAP ERP menu system relating to the required screens for managing data. This course also introduces SAP's transaction code process and specifically  more...

Cisco IINS 1 0 Cryptography Encryption Digital Signatures ...ata when that data might be exposed to untrusted parties. Understanding the basic functions of cryptography and how encryption and hashing provide confidentiality and integrity help in the creation of a successful security policy. It is also important to have a good understanding of the issues involved in key management. Cryptographic hashes and digital signatures play a major role in modern  more...

A Practical App 2009 Maintaining Networks ...pTIA A 2009 220-702 CompTIA A Practical Application Understanding the methods that computers and network devices use to talk to one another is essential knowledge for IT technicians to have in order to configure and troubleshoot networked environments. This course examines TCP/IP, connectivity and networking issues, connection types, router and firewall configurations, and small office or  more...

CompTIA Server 2009 IT Environment ...tation, well designed policies, and efficient procedures. Understanding how to create good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at the server level is an excellent place to begin. This course covers the documentation, policies, and procedures that are the most necessary to  more...

First Time Manager Understanding a Manager s Role ...Understanding a Manager's Role Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different. This course  more...

Financial Accounting with SAP ...k with the Finance Module or any module, you must have an understanding of the concepts behind mySAP ERP and be familiar with the steps for executing tasks using SAP's interface. This course discusses these underlying concepts, and introduces the SAP R/3 GUI. It also identifies the data required to align your business processes with the Financial Accounting and Controlling modules in order to  more...

SAP BusinessObjects Crystal Reports ...d variety of business data presents immense potential for understanding and responding to customer requirements and business process optimization. In order to realize this potential, SAP provides the Crystal Reports reporting tool. Crystal Reports has supplanted the BusinessExplorer report designer as SAP's standard enterprise reporting tool. Crystal Reports provides the interface to allow  more...

Anger Management Essentials Understanding Anger ...Understanding Anger Anger is a normal and even healthy emotion, rooted in the instinct for self-preservation. It provides important information about our relationships with others and can help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the workplace may be much  more...

Conglict Stress Time Management ...the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...y might not be able to service their customers correctly. Understanding the mechanics of BGP and its interaction with interior gateway, and diagnosing and resolving router performance problems are therefore important skills for any network support engineer. This course reviews the data structures and processes that play a part in the exchange of routing information between different routing  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ...tructures are at the core of every campus network. A good understanding of the processes involved in Layer 2 switching and being able to diagnose and resolve Layer 2 switching problems in those environments is a fundamental skill that any network engineer should have. A primary tool in building highly available networks is the use of redundant devices and links. With these redundant links,  more...

Cisco Route 1 0 Implementing Path Control ...an optimally shape traffic patterns. As an administrator, understanding the collection of tools, or set of commands, that are used to manipulate the routing protocol forwarding table, and bypass the default packet forwarding, come in handy. This course explains why it is necessary to manipulate routing information in order to obtain better resiliency, performance, and availability. This course  more...

Cisco Route 1 0 Connecting the Enterprise to ISPs ...mplement enterprise-to-ISP connectivity. This includes an understanding of the types of session origination points those originating from the enterprise network or those originating from the Internet and the available routing options. It also provides the understanding to determine which routing option should be used in certain cases. Connectivity redundancy must also be considered. This course  more...

Cisco Route 1 0 EIGRP Authentication Advanced Feature Implementation ...nges. It is important as a Cisco administrator to have an understanding of how to configure EIGRP to prevent common routing problems that hinder network scalability. For example, implementing EIGRP stub routers to limit the EIGRP query range, making EIGRP more scalable with fewer complications. This course covers EIGRP Message Digest 5 (MD5) authentication and how to configure and verify it.  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise ... routed protocol support besides IP. As an administrator, understanding the EIGRP commands used to configure a router is essential, especially during initial configuration or routing protocol migration. EIGRP can also operate over various underlying network technologies Ethernet over Multiprotocol Label Switching (EoMPLS), MPLS virtual private network (MPLS VPN), and physical Frame Relay, as  more...

Cisco Route 1 0 Routing Services for Converged Networks ...ning routing services to support requirements requires an understanding of the Cisco Enterprise Architectures and how they align with the traditional three-layer hierarchical network model. Understanding of the network traffic moving throughout the architecture is also important. To create an implementation plan, you must have detailed network information, tools, resources, and a work plan. By  more...

Designing the Active Directory Infrastructure in MS Win Server 2008 ...ver 2008 Active Directory infrastructure must have a good understanding of the Active Directory Directory Services (AD DS) both the logical and physical components. This course covers the key logical AD DS design considerations, including the characteristics and number of forests and domains to implement, the choice of functional levels to configure, updating the Active Directory schema, and  more...

Diversity and You ... understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively deal with diverse situations in and out of the workplace is very important. Equally important is the ability to share these effective strategies openly, to leverage the diversity that exists within the  more...

Maintaining an Engaging Organization ...ivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course explains how to identify what does and does not motivate employees and introduces tools you can use to assess levels of motivation.  more...

Global Brand Management ... and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to best approach global brand development by outlining how to carry out essential international market research and internal analysis, and the key stages associated with launching a global brand. It also provides the main guiding  more...

First Steps for Turning Around a Performance Problem ...issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement corrective measures both at the situational level and the employee level, you can turn performance problems around and inspire workers to contribute  more...

Customer Driven Process Improvement Identifying Customer Needs ...ations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any customer-driven process improvement initiative is determining customer requirements. This course describes a process for  more...

Customer Driven Process Improvement From Customer Needs to Process Requirements ...ustomer Needs to Process Requirements Analyzing and understanding voice of the customer data is an important first step in managing customer-driven process improvement. This data reveals important information about customers' needs, perceptions, and attitudes. But what do you do with the insights you gain from it? Translating the voice of the customer into measurable process requirements  more...

Customer Driven Process Improvement Mapping Measuring Process Customer Driven Process Improvement: Mapping & Measuring Process Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process,  more...

Professional Selling in the Knowledge Economy Simulation ...he Knowledge Economy Simulation" is designed to test your understanding and application of the principles, strategies, and skills that - when integrated into your sales career - will help you reach your personal and professional goals. You are a salesperson for the Paper Docs Company, a leading supplier of all document imaging products and supplies including photocopiers, fax machines, and  more...

The Income Statement The Income Statement Financial statements show the financial performance of an organization. They are comprised of the Income Statement, the Cash Flow Statement, and the Balance Sheet, and are used both internally and externally by a variety of users. The Income Statement can also be referred to as profit and loss statement or statement of operations, and is one of the most important  more...

Understanding Organizational Change ...Understanding Organizational Change Change can be disruptive. A change in your life, whether good or bad, can create a period of uncertainty, stress, and anxiety while you adjust. And change at work is no different. You may question what's going on and feel like you have no control over the situation. But eventually, ideally, you'll see that the change brings a positive result for your  more...

Troubleshooting Logon Resource Access Issues in Windows 7 ...name resolution. This course provides technicians with an understanding of the authentication and authorization process, and the various user account policies and settings that can restrict the logon event. It also covers troubleshooting printer access, working with problems with file and printer sharing, and the role of User Account Credentials in causing local or network resource access  more...

IT Strategy Essentials Business IT Strategy Alignment IT Strategy Essentials: Business & IT Strategy Alignment How well are IT and business strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure  more...

Dealing With Conflict ...lationships among team members. This course offers you an understanding about what causes conflicts on a team and the important role of healthy communication in handling conflicts. It presents many best practice approaches to resolving conflicts and illustrates the tenets of principled negotiation. By learning the principles and strategies presented in this course, you will have the skills to  more...

Understanding Organizational Power Politics ...Understanding Organizational Power & Politics Because people sometimes have a negative opinion of politics and politicians, you might to think that politics should be kept out of business organizations. However, organizations are sites where power and influence are exercised, so politics can't always be avoided. The real challenge is to leverage organizational politics in a positive way.  more...

Campus to Corporate Meeting New Expectations Campus to Corporate: Meeting New Expectations Campus life is now behind you, and you are taking the first steps along your career path. The better you can adjust to the new expectations, the smoother and easier these steps will be. This course gives you an understanding of corporate culture so you'll have a better grasp of the new expectations. It also outlines how to manage your time and  more...

Cross-Functional Team Fundamentals Cross-Functional Team Fundamentals Cross-functional teams are groups of employees from different functional areas of an organization - such as Research, Marketing, and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your  more...

Cisco CVOICE 8 0 Voice Port Implementation Codecs DSPs ... devices to a network infrastructure requires an in-depth understanding of the signaling and characteristics that are specific to each type of interface. Digital trunks are used to connect to the public switched telephone network (PSTN), to a PBX, or to the WAN, and are widely available worldwide. This course maps out analog and digital interfaces; examines analog voice ports, analog signaling,  more...

IFRS Introduction Conceptual Framework ...t this need. This course gives the learner a well-rounded understanding about IFRS and its purposes. It distinguishes between IFRS and generally accepted accounting principles (GAAP), and it explains the convergence between the two accounting systems. It also presents the conceptual framework for IFRS. This framework is used as a reference for standards development and in the convergence  more...

The Fundamentals of Globalization Analyzing the Global Environment ...forces they will have to navigate. Similarly, an accurate understanding of the competition faced in international contexts allows managers to identify and develop the key skills and resources that are a prerequisite to success in specific territories. This course deals with the global environmental factors influencing an organization's strategies and management. It explains how to analyze these  more...

Writing for Technical Professionals Preparation Planning Writing for Technical Professionals: Preparation & Planning Being technically knowledgeable is a good start for anyone wishing to write about a particular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to  more...

Cisco IINS 1 0 LAN SAN Voice Endpoint Security ...Network Security 1.0 It is important to have a good understanding of the additional aspects of network security, such as LAN, storage area network (SAN), voice, and endpoints. An understanding of how to place emphasis on Layer 2 and host security to provide a much more comprehensive coverage of the important issues involved in securing an enterprise is also crucial. This course explains  more...

Cisco IUWNE 1 0 Wireless Frame Basics Nonstandard Technologies ...n-802.11 wireless technologies and their impact on WLANs. Understanding the principles behind wireless frame exchange, whether 802.11x or nonstandard frames, is key to installing and troubleshooting wireless networks efficiently, and knowing the tools used to support these activities is just as important. This course provides the basics needed to understand which frames can be expected, what  more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting Cisco IUWNE 1.0: WLAN Maintenance & Troubleshooting Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 Troubleshooting wireless networks presents a unique set of challenges. Unlike wired LAN users, wireless clients are mobile and their relative position within a building is often the most likely culprit in  more...

Implementing SQL Server 2008 Reporting Services Solutions ...customize and enhance report functionality. This includes understanding the Report Definition Language used with reports, the types of report objects and items that can be added to reports, defining and manipulating data sources and datasets, and formatting the appearance of reports. The course also covers the use of parameters and filters in manipulating report data sets, as well as the  more...

Oracle Database 11g R2 Database Architecture Installation ...racle Database functions, it is important to gain a basic understanding of its major components. This course identifies the major architectural components of the Oracle Database 11g Release 2, explains memory structures, describes background processes, and explores the logical and physical storage structures. In addition, this course describes the role of a database administrator (DBA) and the  more...

Oracle Database 11g R2 Backup Recovery ...utdown stage to being fully open. Equally important is an understanding of what can cause a failure, and how to recover from an instance failure. This course explores how to identify the types of failure that can occur in an Oracle database and how to prepare a database for failure recovery by using checkpoints, log files, and the flash recovery area and ARCHIVELOG mode, as well as how to  more...

Operations Management Management of Quality ...nizational goals. This course helps learners gain a basic understanding of quality and its management in a service or manufacturing organization. The course introduces key quality performance objectives and their measures and identifies some quality management principles and how they help organizations achieve their quality-related goals. Finally, the course discusses quality management  more...

Managing Workforce Generations Introduction to Cross-generational Employees ... roles that different generations bring to the workforce. Understanding people from different generations prepares managers for the challenges of generational diversity and is a crucial first step in creating a positive work environment. This course describes the common characteristics of the four main generations in the workforce - the Traditionals, Baby Boomers, Generation X, and the  more...

Managing Workforce Generations Working with a Mulitgenerational Team ... Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this diversity and view differences as strengths, you will create a more  more...

Developing Strong Customer Relationships ...r relationships is essential for sustained sales success. Understanding your customers' needs and what they value is arguably the most important aspect of successfully developing and nurturing these relationships. Building customer relationships, however, is not a simple task it requires strong communication skills and an in-depth knowledge about how your customers operate, their strategic  more...

Basic Presentation Skills Creating a Presentation ...your presentation, you need to give your audience a clear understanding of what happens next. You also must make your ending compelling. After all, this is how the audience will remember you. This course describes how to make these key parts of a presentation - the introduction, support content, and conclusion - memorable and effective. It also explains the purposes for which different  more...

Introduction to Workplace Ethics Introduction to Workplace Ethics Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an  more...

Developing a Code of Ethical Conduct ...Code of Ethical Conduct Become a better employee by understanding that honoring shared values and beliefs will gain you a reputation for being responsible, fair, honest, and respectful. These are essential qualities for both personal and professional success. Following a personal code of ethics is a good way to apply ethical principles and to ensure your reputation and integrity in the  more...

Techniques for Communicating Effectively with Senior Executives ...or Communicating Effectively with Senior Executives Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out executive-level  more...

American Work Culture Values ...es you encounter. Adjusting to a new work environment and understanding the cultural and behavioral characteristics of your new colleagues are two key challenges for someone coming from abroad to work in the United States. This course describes the main values in American culture that influence behavior in the workplace. It explains the typical stages you go through when adjusting to a new  more...

Preparing for an Internal Interview ... one thing you have over external candidates: an internal understanding of how your organization operates. Making the most of this knowledge can be a major asset to you. Whether it's being able to participate in conversations about your company and industry or demonstrating that you understand the organizational culture, being on the inside means you have a great advantage, which you don't want  more...

Identity Presence Privacy Identity, Presence & Privacy As we move towards more applications being delivered via the cloud, and businesses using a cloud computing models, we also need to consider the implications for the management of identity. This course ensures you are familiar with identity and access management (IAM) and the common industry protocols used to extend identity to the cloud. It covers the concept of  more...

Basic Business Math Using Whole Numbers Decimals ...ic Business Math: Using Whole Numbers & Decimals An understanding of basic mathematical principles is important for any businessperson. Math skills enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, and calculate commission earnings. The ability to analyze and comprehend numbers is a vital skill for personal, as well as  more...

Basic Business Math Percentages Ratios ...understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are financial. The ability to calculate work with  more...

Business Law Basic Concepts Business Law Basic Concepts How does the law impact you in your day-to-day operations? Have you ever thought about the issue of legal accountability and how it will determine the decisions you have to make as a manager? Because you're a manager, you're in a position of leadership. In many cases, this means you bear the responsibility of protecting your employees, your organization, and  more...

Business Law Ethics Business Law Ethics Dealing with the balance of ethics and the law is a day-to-day challenge for many managers. While you might be inclined to act in ways that are legal in the technical sense, there is value also in recognizing the intent behind a law. Meeting the spirit of the law often comes down to acting in a way that is both legal and ethical. While law and ethics share a close  more...

Cummunicating During Difficult Times ...d the organization, and impress on them the importance of understanding, accepting, and carrying out these decisions. Creating a comprehensive and empathetic communication plan that identifies the exact nature of the decisions and the actions needed to implement them will help leaders get the necessary support from employees. This course explains the responsibilities of various leadership roles  more...

LBD: Understanding and Managing Behavior Examines why individuals behave the way they do and how behavior may be taught, changed, or modified. Historical foundations of the study of behavior and behavior managements, cultural influences, and ethical and legal concerns are also addressed.  more...

Safety Director Program (OSHA Emphasis) This course is aimed at new or inexperienced company safety directors. The course will help those safety directors master the essentials. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period. It is always a best practice to take your time and make sure that you understand each lesson in full detail. The  more...

Manifesting 103: How to Get What You Want w/o Goofing it Up First ! Achieving Life & Livelihood Potential w/Momentum Manifesting 103 the third and final installment of the Manifesting Series by Susan James, introduces to the student the Mechanics of Desire and from where it begins. Also addressed is the question, if we desire it, how can we manifest it ? The ego plays an important role in this evolving stage of manifesting. It is here that the defining line  more...

Basic Internet Specialist Certificate ...should take this program? Those students who need a basic understanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional materials and other support: Download of a textbook will be required. The link to order the e-book is here: http://courses.creatingwords.com/ebook.htm. This is supplemental material that  more...

Learn HTML All By Yourself- Advanced Learn the more advanced features of HTML. This course continues where our introductory course leaves off. Our introductory course covered all the basic tags and covered topics such as creatings lists, creating links and placing images on your web pages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image  more...

Getting More From Books: Intro to Literary Analysis This course makes reading more fun and more meaningful by teaching basic literary analysis. It`s easy to skim through a novel -- but getting involved in the book can teach you more about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn  more...

Market Leadership in an E-Commerce Age ...s of e-commerce. The students will be able to apply their understanding to organizational and life situations. Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives. The course is expected to raise that awareness through self-assessments and begin to look at the mechanisms and processes of this information  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...ou finish this ten week course, you will have a very firm understanding of HTML and what HTML is all about. This is the course to take if you have little or no previous experience in HTML. Dewey from Florida writes, "This is just super, great, good, are there any other words out there to describe your lessons? When I started going through your lessons, I felt I had hit the jackpot. I find your  more...

J2EE Part I ( JSP/servlet ) ...applications using server-side Java. Prerequisite: Strong understanding of the Java Programming Language and basic HTML, familiarity with networking concepts, basic database concepts and Object-Oriented methodologies. Software/Hardware requirements : PC with 486 or better processor. Internet connection through modem with reasonable speed/modem. Access to an web server that can run JSP/servlet  more...

Writers at Work: A Review for Professionals - Part I ...covers the most basic aspects of good writing on the job: understanding good paragraph structure, understanding parts of sentences and speech, ensuring sentence completeness and conquering common problems with subjects, verbs, and pronouns. Readings and exercises will help reinforce their understanding of the concepts.The instructor will be available for tutoring. Required Book: The Classic  more...

Writers at Work: A Review for Professionals - Part II: Punctuation ...iew covers punctuation, providing students with practical understanding of punctuation without forcing them to memorize countless rules. Weekly units teach the use of commas, semicolons,apostrophes, colons, quotation marks and parentheses. Exercises and tutoring help students ensure that they understand the concepts and can recognize and revise punctuation errors in their own writing. Required  more...

So You Want to be a Technical Writer! ...duce you to technical writing as a career. You`ll gain an understanding of what technical writers do, where they work, the skills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to answer your questions about the profession. In addition, you`ll complete a series of short  more...

The Beginning Teacher What Does it Mean Helps to develop an understanding of teaching as a profession, and to assist one in the evaluation his/her motivation and ability to become part of this profession.  more...

The Beginning Teacher Understanding Instruction Reviews curriculum, instruction, and standards for teachers.  more...

Theorists and Instruction Other theories of learning are explored to give a diverse perspective of educational theories and gain a better understanding of how people learn.  more...

School Assessments Testing This course examines functional assessment and test instruments. Understanding tests and pre-school assessments are also reviewed.  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding ...u will quickly and easily learn this complex discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural Coding System (CPT). You will learn the three of levels of the CPT coding system and how  more...

Effective Business Presentations Using Flash This comprehensive, interactive, instructor-led 10 lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if  more...

Legal Research and Writing ...basic legal correspondence. The Student should acquire an understanding of the skills and duties of a paralegal in an active law office setting, and basic skills of a beginning law student. Course Textbook link:LEARNING ACTIVITIES: This course is comprised of self study, occasional email discussions with the professor, written assignments, submissions, and exams. Students are encouraged to  more...

Preparing for the Praxis II Subject Assessments This course is designed to prepare you for The Praxis II Subject Assessments by concentrating on three keys to success: understanding the exams, preparing for the exams, and developing a Praxis State of Mind. Students learn to read test questions critically, prepare targeted study plans, and get tips that will improve their chances of passing.  more...

Learn How to Repair Computers: Get Certified in 7 weeks Discontinued. This course has been replaced by Course Number 3509.If you do not see this course listed contact customer service at EST. Have you ever wished you knew enough about computers to repair them? Are you tired of hearing about other people making $50 to $200 an hour as a computer technician, perhaps with their own business? Would you like to have a piece of the pie to? Well now, you  more...

Cisco CCNA Complete Set ...designed to teach the student the necessary materials and understanding of Cisco Routers and to prepare the student to take the Cicso Certified Network Associates exam to gain the IT certification of CCNA. This course covers Cisco training preparatory to taking the CCNA exams. Subjects covered are Cisco CCNA Internetworking Fundamentals, the OSI Reference Model, the Application and Upper  more...

Access 2000 Expert ...dents already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will gain a more complete understanding of how  more...

Access 2000 Level 2 ...s intermediate course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access; how to maintain databases by backup, as well as how to compact and repair them; and how to employ techniques designed to make data entry faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

Access 2000 Level 3 ... this advanced course, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, and how to use Access as a development tool. Various maintenance and security features are covered in the course, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate  more...

Access 2000 MOUS ...se an Access database. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. This comprehensive course teaches students both the basic and the more advanced elements that compose an Access database. Students will learn how to create their own databases in  more...

Access 2002 ...ents already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access. The course also shows how to work with individual fields to ensure that overall database structure is consistent and correct. A variety of techniques will be taught in order to make data entry faster, easier, and less error-prone. As the course  more...

Access 2002 MOUS ...becomes more advanced, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access and how to manage multi-user databases. This course introduces students to the new features in Microsoft Access 2002 that set it apart from Access 2000, including speech recognition and the new Task Pane, as well as basic elements that compose an  more...

Excel 2000 ... of instruction include using AutoCorrect and AutoFormat; understanding, using, and customizing templates; and working with data maps. Students will also learn how to apply the advanced features of Microsoft Excel 2000 to work with records and ranges, sort records, outline and filter lists, and import and export data. In addition, students will be taught how to use PivotTables, PivotCharts,  more...

Excel 2000 Level 1 ...features of Microsoft Excel 2000. Selected topics include understanding formulas and functions, working with columns and rows, using absolute references, and printing worksheets. This course familiarizes students with the basic features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Beginning with opening a  more...

Excel 2000 Level 2 This course introduces students to such Microsoft Excel 2000 features as working with lists, databases, templates, and functions; formatting and linking worksheets; and using 3-D references and Microsoft Map. Students will also learn how to use Excel to save and work with files as Web pages. This course introduces students to such Microsoft Excel 2000 features as working with lists, databases,  more...

Excel 2000 MOUS ... of instruction include using AutoCorrect and AutoFormat; understanding, using, and customizing templates; and working with data maps. Students will learn to apply the advanced features of Excel 2000 to work with records and ranges; sort, outline, and filter lists; and import and export data. PivotTables, PivotCharts, and data analysis tools and how to merge and link workbooks will also be  more...

Excel 2000 Proficient This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting worksheet appearance, and manipulating charts. Students will also learn how to save and work with files as Web pages. This course familiarizes students with many features of Microsoft Excel 2000, including entering text and formulas, moving data, formatting  more...

Getting Started With Microsoft Windows XP This course introduces students to the basic features in Microsoft Windows XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course will also walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces  more...

Getting Started With Windows Millennium ...avers, and Desktop themes. The students will also gain an understanding of Windows` file system, including how to use Windows Explorer. In addition, this course covers how to use Windows Help program which now has an updated, Web-like appearance. Students will work with accessories like the calculator, games, and the Maintenance Wizard, and they will also learn how to use both the WordPad and  more...

How To Master Time Management ...ations will be included. The scope of the course includes understanding time management theory/philosophy, keeping a time log/diary, handling stress, developing a system of organization, identifying priorities, setting and achieving goals, creative problem solving, scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time management techniques to help  more...

Lotus Notes 5.0 Level 2 ...atabase material. This course enhances a student's basic understanding of Lotus Notes 5.0 by introducing them to the advanced features of Lotus Notes 5.0. Students will work with many Lotus Notes features used in customizing e-mail messages and accessing database material. Some other topics that will be discussed include contact and calendar features, and Personalization features. The  more...

Microsoft Access 2002 Expert ...ents already possess. Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. In addition, students will be introduced to advanced features that allow Access to be used as a development tool. The course also teaches strategies for protecting data by enacting  more...

Microsoft Access 2002 Level 2 ...understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic database design skills that students  more...

Microsoft Access 2002 Level 3 ... introduced to advanced features and gain a more complete understanding of how to effectively create and use the primary database objects in Access. Various maintenance features are also covered, teaching students ways to better manage multi-user databases. This advanced course strives to broaden and develop the intermediate database design skills that students already possess. Students will  more...

Microsoft Outlook 2002 Level 1 ...ontacts; using the Calendar to schedule appointments; and understanding and using tasks. This introductory course teaches students the basic features found in Microsoft Outlook 2002. Some skills students will learn include sending, receiving, and managing e-mail messages; creating contacts, using the Calendar to schedule appointments, and understanding and using tasks. Students will also  more...

Microsoft Windows XP Level 1 This course introduces students to the basic features in Microsoft Windows XP by including lessons on customizing the Desktop and using Windows Explorer. The course will walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces students to the basic features in Microsoft Windows XP. This course will teach the  more...

Navigating And Exploring The Internet This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the Internet, learning about and searching the Web, and sending e-mail. This introductory course teaches students the fundamental skills they need to know in order to use the Internet. Skills students will learn include connecting to the  more...

Navigating And Exploring The Internet 2002 ...r to use the Internet. Skills students will learn include understanding and sending e-mail, learning about the Web, and using browsers such as Internet Explorer and Netscape Navigator to view Web pages. This introductory course teaches students the fundamental skills they need to know to use the Internet. Skills students will learn include connecting to the Internet, understanding and sending  more...

Office 2000 Advanced ...Microsoft Access 2000, students will gain a more complete understanding of how to effectively create and use the primary database objects including tables, queries, forms, reports, and data access pages. The course also teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database. Mastery of Microsoft PowerPoint 2000 will  more...

Outlook 2000 Level 1 ...essages; using the Calendar to schedule appointments; and understanding and using tasks. This introductory course teaches students the basic features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-mail messages; using the Calendar to schedule appointments; and understanding and using tasks. Students will also learn shortcuts to the  more...

Outlook 2000 Proficient ...eiving, and managing e-mail messages; using the Calendar; understanding and using tasks; exploring contacts and the Journal; and integrating Outlook and Office. This comprehensive course teaches students both the basic and more advanced features found in Microsoft Outlook 2000. Some skills students will learn include sending, receiving, and managing e-mail messages; using the Calendar to  more...

Palm OS 4 0 Tips And Tricks This course offers tips to help students take full advantage of the many features the Palm Organizer offers them, and they will gain a better understanding of how they can use the Palm to organize their schedules.  more...

Quicken 2002 Level 1 ...understanding of the essential features of Quicken Deluxe 2002, familiarizing students with the concept of financial management and the use of financial software. This course establishes a basic understanding of the essential features of Quicken Deluxe 2002, familiarizing students with the concept of financial management and the use of financial software, and it introduces new features such as  more...

Time Management Using Microsoft Outlook 2002 ...2002 to plan their time. The scope of the course includes understanding time management theory/philosophy, handling stress, developing a system of organization, identifying priorities, creative problem solving, and timing teamwork. The course is designed to show students how to use the tools of Microsoft Outlook 2002, such as the Journal, tasks, notes, reminders, Calendar, and Rules Wizard, to  more...

Windows 2000 Level 1 This course introduces students to the basic features in Microsoft Windows 2000 by walking them through the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. This course introduces students to the basic features in Microsoft Windows 2000. Students will learn end-user necessary skills like using the mouse, working on  more...

Windows 98 Level 1 This introductory course will teach students how to use the basic features of Microsoft Windows 98. The course includes lessons on customizing the Desktop using Web content, screen savers, and Desktop themes. Students will also gain un understanding of the file system, including how to use Windows Explorer.  more...

Understanding Child Development Course description -- This course will lead you step-by-step through the development of a strategic plan, beginning with a powerful mission statement, analysis of your organization ™s strengths and weaknesses, and assessment of your competitive position. It includes tips on how to communicate the plan throughout the organization, convert it into action by developing supporting tactical  more...

Understanding the Special Needs Child This course covers the fundamentals of Special Education to help teachers and parents identify and address special needs in children.  more...

Understanding the Learning Process Course description -- You might have the feeling that your employees are scared of you because of your position. As an executive who is concerned about your organization, it is up to you to gather feedback from your working level employees and to build trusting relationships throughout the organization. This course offers suggestions and techniques for building up the communication highway between  more...

Managing Change Course description -- Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that  more...

Managing Your 401 k Course description -- More and more companies are providing a 401k as a benefit. Human resource managers frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding  more...

Providing Effective Feedback ...ing environment, convey your improvement ideas, check for understanding, and help others learn from their mistakes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Many people have good intentions to provide helpful feedback, but don?t know the simple rules and techniques for doing it. This course includes tools to develop  more...

Understanding and Using Contracts Course description -- In almost every business transaction a contract is made. This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems. IMPORTANT  more...

Microsoft FrontPage 2002 Level 2 This advanced course strives to broaden and develop the basic Web design skills that students already possess. Students will gain a more complete understanding of how to effectively create Webs, as well as discover some new capabilities introduced. This advanced course strives to broaden and develop the basic Web design skills that students already possess. Students will gain a more complete  more...

Appreciating Personality Differences Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita ™s each persona ™s unique style that creates a more complete workplace! Thata ™s why ita ™s important to identify both your own personality style and the differing styles of others. Understanding  more...

Excellent English: A Writing Review - Part I: Sentence Structure ...the review covers the most basic aspects of good writing: understanding parts of sentences and speech; ensuring sentence completeness; and conquering common problems with verbs, pronouns and modifiers. Students will read, study, complete exercises and take mastery quizzes that will ensure their understanding of the concepts and revision techniques. Required Book: The Classic Guide to Better  more...

Excellent English: A Writing Review - Part II: Punctuation ...iew covers punctuation, providing students with practical understanding of punctuation without forcing them to memorize countless rules. Weekly units teach the use of commas, semicolons, colons, hyphens, dashes, and parentheses. Exercises, tutoring and mastery quizzes help students understand the concepts and recognize and revise punctuation errors in their own writing. Required Book: The  more...

Brilliant Business Writing and Communication ... grammar, clarity, precision, style, and more, while also understanding the relationship between writing, spoken communications, and overall business relations. Practical lessons draw from real-world business situations that professionals face every day, and a special section on e-mail communication addresses the challenges of using this new medium. The course is written in a lively,  more...

Electronic Commerce - Security Issues ...understanding of security issues surroungind Electronic Commerce (E-Commerce) including security threats, implementing security, and payment systems. This course gives the student a good understanding of issues realted to doing business over the Internet and how to protect a E-Commerce website. The course is self-paced and taught by a audio of an announcer reading the leading topic and  more...

Information Technology Infrastructure Library (ITIL) ...little as 2 hours but more time is suggested for in depth understanding. Information Technology Infrastructure Library (ITIL) Lite This eLearning course has been designed to offer a high level introduction to the concepts, terms, benefits, and relationships within the core IT Service Management processes and functions, according to the Information Technology Infrastructure Library (ITIL) best  more...

Lean Manufacturing Personal Training Library ...oblem-Solving, and Mistake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well. The Lean Manufacturing course provides a comprehensive introduction to lean manufacturing concepts, terminology, techniques, and practices. In the first unit students will learn how to identify (and eliminate) waste  more...

Manufacturing Statistics Personal Training Library ...PC Workout is a basic yet comprehensive course that makes understanding and applying statistical process control concepts easy. Basic statistics used to analyze patterns of variations, the use of control charts, and measures of measures of process capability are covered in the course. (3 Units; 3 Assessments; Approximately 6 hours of training.) The Advanced SPC course will help you develop a  more...

Six Sigma Green Belt Personal Training Library ...PC Workout is a basic yet comprehensive course that makes understanding and applying statistical process control concepts easy. Basic statistics used to analyze patterns of variations, the use of control charts, and measures of measures of process capability are covered in the course. (3 Units; 3 Assessments; Approximately 6 hours of training.) Mistake-Proof It! training includes a  more...

Six Sigma Black Belt Personal Training Library ...Advanced SPC course will help you develop a comprehensive understanding of advanced statistical process control techniques. Training topics include selecting and setting up SPC control charts, determining the best control charts formats to use for a given process, what different patterns of instability tell you about a process, a step-by-step tutorial for conducting process capability studies  more...

Providing Excellent Customer Service in a Multicultural Environment This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve multicultural customers. Providing excellent customer service in a multicultural environment Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and  more...

Stack Sampling Methods 1-5 ...es as an introduction to the methods and provides a basic understanding of the concepts, equipment, procedures and calculations used in the methods. Helpful hints and suggestions are also incorporated into the material. US-EPA Methods 1-5 are sampling methods developed for sampling of particulate emissions from stationary sources such as power plants and other industrial facilities. These  more...

SQL Server 2000 - XML-Enabled Applications Using SQL 2000 This course is designed to teach students the basics of SQL and XML in building and combining applications where database functions are required This course will give students a good understanding of how to use SQL 2000 in building and integrating applications that use or require a database and are enabled with XML. Course includes a primer for SQL and XML calls for SQL. Course also covers using  more...

Faculty Introduction to Online Teaching ...wo-week, self-paced online course designed to give you an understanding of developing and teaching online courses. ? This course is designed for faculty, although certainly the premises are the same for K-12 educators, as well.? Those wishing to earn a State Board Continuing Education Unit (SB-CEU) might prefer to enroll in the Intro to Online Teaching for K-12 course, which has already been  more...

Introduction to K-12 Online Teaching ... Intro to K-12 Online Teaching is designed to give you an understanding of developing and teaching an online course. It is a basic level course and will prepare you to begin to develop an online course or course supplement. This course has been approved for?one SB-CEU upon completion?with a 70 percent or better passing score. It is also a prerequisite to the Intensive Course Development  more...

Introduction to Teaching Online ...ay online course. This course is designed to give you an understanding of online course delivery. It is a basic level course and will prepare you to begin to develop an online course or course supplement. The information we are sharing will hopefully help you engage students and organize classroom material in an online course shell so that navigation is intuitive and learning is not hindered  more...

Writing Standards-Based Assessments ...ay online course. This course is designed to give you an understanding of writing test items that are aligned to your standards. This course will enable you to develop assessments that are based on your standards, and are therefore in line with your state assessment program. The information we share will focus on understanding the cognitive level of the standards in order to develop items  more...

AutoCAD 2006 2D ... to work with dimensions, regions, boundaries, as well as understanding isometrics and viewports. The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course. Welcome to the AutoCAD 2006 2D Training Series The AutoCAD 2006 2D course will teach you how to control the many features of AutoCAD 2D, including commands, plotting, crosshatching, and  more...

AutoCAD 2006 3D ... to work with dimensions, regions, boundaries, as well as understanding isometrics and viewports.Course Instructor: Kristen Kurland. Kristen Kurland holds a joint faculty position at Carnegie Mellon University's Heinz School of Public Policy and Management and School of Architecture. She teaches Computer Aided Design (CAD), Building Information Modeling (BIM), Computer Aided Facilities  more...

Access 2007 Level 2 ...dents already possess. Students will gain a more complete understanding of how to create and use the primary database objects in Microsoft Office Access 2007, including tables, queries, forms, and reports. Access 2007 Level 2 Strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding of how to create and use  more...

Achieving Solar - An Introductory Guide ... Guide In this online six-module course, you will gain an understanding of the fundamentals of U.S. energy consumption and a detailed primer on today`s solar energy applications. The difference between solar thermal systems and solar photovoltaic (PV) applications and technologies will be clarified. Climate, geographic, siting, and zoning considerations will be discussed. Finally, you will  more...

Adobe Dreamweaver CS4: Essentials ...lessons include the details you will need to have a solid understanding how to create CSS styles and CSS layouts using Div tags and styles, optimizing content, and using Dreamweaver's Interactive features in publishing your content to the web. This an upgrade worthy of Dreamweaver's 10th anniversary. The student will have access to this course for 1 year. This self-directed course can be  more...

Adobe PhotoShop CS ...understanding of the concepts of Adobe ™s PhotoShop CS by learning basic color correction, touch-up, image manipulation, and document management techniques. Adobe PhotoShop CS From professional graphic design to in-house image management, Photoshop is today?s tool of choice. Learn basic color correction, touch-up, image manipulation, and document management techniques. Then move on to  more...

Adobe Photoshop CS3: Essentials ...zle. By the end of this course you will be proficient at: understanding the toolbars and interface, navigating documents, the fundamentals of color correction, layering, doctoring images, filters and special effects. You will not be a Photoshop expert but you will have the foundations to manipulate images and the comfort of understanding the tools and interface of Photoshop CS3. The student  more...

AS9100 Aerospace Standard General Employee Training ...to have AS9100 Registration. This course provides a basic understanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. Aerospace Standard General Employee Training AS9100 includes the requirements of ISO 9001:2000 along with the addition of 80  more...

Bartending the Easy Way-Online ...o. Bartending the Easy Way will leave you with a thorough understanding of how the bar business works, the ethics of serving cocktails and a common sense approach to bartending. Additionally, you will be taught in detail how to practice making cocktails. Other topics included are glassware, tools, recipes, pouring the perfect shot, bar terms, wine and champagne service, martinis, laws, job  more...

Bartending to the Max-Online ...ent. Bartending to the Max will leave you with a thorough understanding of how the bar business works and will teach you a common sense approach to bartending in the real world and lessons that will benefit you throughout life. Bartending requires many skills, including an excellent memory, proficiency at multi-tasking, tremendous patience and talents beyond the making of cocktails. Because  more...

Build Your Own BIZ - Customer Service Strategies This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special  more...

Comprehensive Leadership Training ... from most perspectives so as to give the trainees a deep understanding of the roles that they are playing or may be expected to play. At the end of the course the participants will be knowledgeable enough to confidently face the task of leading people in their teams and organizations.The text book prescribed for the course is: ?Leadership, Theory and Practice? Third Edition by Peter G.  more...

Crystal Reports XI ...understanding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts. Crystal Reports XI Receive a fundamental understanding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts. Follow Jason Manibog as he teaches you many advanced  more...

Electronic Commerce - Introduction ...understanding of the basics of Electronic Commerce (E-Commerce) This course gives the student a good understanding of the history of Electronic Commerce, How the Internet and the Web provide the infrastructure for E-Commerce, Tools and Software used to design, implement, and manage E-Commerce and E-Commerce web sites. This course is an "E-Learning" course. The course is self-paced and taught  more...

Electronic Commerce - Strategies ...understanding of the basics of Electronic Commerce (E-Commerce)Stratetis, including marketing, promotion, and sales strategies. This course gives the student a good understanding of Marketing/Sales/Promition Strategies, Purchasing and Support Activities, ethical, legal and tax issues related to Electronic Commerce. This course is an "E-Learning" course. The course is self-paced and taught by  more...

Electronic Commerce 3 Course Bundle ...ourse. This bundle of 3 courses gives the student a good understanding of the history of Electronic Commerce, How the Internet and the Web provide the infrastructure for E-Commerce, Tools and Software used to build and manage E-Commerce, Marketing/Sales/Promition Strategies, Purchasing and Support Activities, ethical, legal and tax issues, as well as security issues realted to doing business  more...

ESL for Business - E-mail Communication ...omes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business - E-mail Communications. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or  more...

ESL for Business - Letters and Memos ...omes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business- Letters and Memos. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only  more...

ESL for Business - Special Documents ...omes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business- Special Documents. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only  more...

Expert Certificate Course in Medical Billing ...the HCFA-1500 form quickly and accurately. It also covers understanding source documents and the insurance "claim cycle", claim submission, the TRICARE and CHAMPVA programs, workers` comp programs, receiving payments and problem solving, as well as learning how to work with others from staff and patients to insurance company representatives. Consistent cash flow is critical in a healthy  more...

Home Energy Fundamentals ...re energy efficient will be covered, and you will gain an understanding of the basic types of renewable energy available.Student has access for 60 days but may complete the course sooner. Home Energy Fundamentals In this five-module online course, you will get an understanding of the fundamentals of energy before going on to receive a detailed primer on how your home uses energy and how to  more...

ISO 13485 Medical Devices General Employee Training ...or size of the organization. This course provides a basic understanding of ISO 13485: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a quality management system for an organization  more...

ISO 9001:2000 General Employee Training ... overall business execution. This course provides a basic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 9001:2000 General Employee Training) ISO 9000 has become an international reference for quality management  more...

Library Privacy & Confidentiality: Law and Policy Library Privacy & Confidentiality: Law and Policy is designed to help staff gain a better understanding of the USA Patriot Act and other laws as they apply to library user privacy and other issues. Library Privacy & Confidentiality: Law and Policy ?Library Privacy & Confidentiality: Law and Policy? is designed to help staff gain a better understanding of the USA Patriot Act and other laws as  more...

Life Cycle Assessment for Designers Learn designers and builders how life cycle assessment can be used in the selection of products and materials. Life Cycle Assessment for Designers In this online course you will gain an understanding of how Life Cycle Assessment (LCA) supports the role of the Interior Designer and other green builders in achieving sustainable interiors, and the importance of LCA in materials selection. You will  more...

Professional Bar Management ... and managers will find the course is a complete guide to understanding the mechanics of each particular job and the skills to lead a loyal and productive team. You will also learn ways to build customer relations and to promote sales for maximum profits. It is recommended that students also take the course "Bartending the Easy Way" for better understanding of the mechanics of bartending, the  more...

Professional Bar Management Mastery Level Certification ...ill teach you the basics that will put you on the road to understanding the unique factors of the bar business. Kellie has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her bartenders are well-known for their superior performance and she has trained many managers and bar owners, some even with years of  more...

Teams Management - Managing Team Conflict ...course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand  more...

Understanding Globalization: Preparing for the 21st Century Interactive course covers economic, political, and cultural dimensions of Globalization. Globalization is the process of integrating national economies, political structures, and cultures into a single, world-wide, interdependent system. In this course we will explore the basics of Globalization: what it is and how to understand it as an economic, political and a cultural phenomenon. This  more...

Windows Vista ...n savers, and Desktop themes. Students will also gain an understanding of the file system in Windows, including how to use folder windows to copy and move files, create folders, and work with shortcuts. The course will also look at the media tools available with Windows Vista, as well as the applications available to help keep your family and computer safe while surfing the Internet. Finally,  more...

Writing for Business Professionals ...understanding of the writing environment and in particular the business writing environment. This course will teach you what to cover in your writing and how to outline to produce a better document. The course will also cover how to get the readers attention as well as how to build professionalism into your business writing skills. User is given 1 year unlimited access to this course. Writing  more...