Instructor Led Understanding And Listening Training - Training Resources

California Peer Support Training Week Pre conference classes Basic Peer Support ? Individual Crisis Intervention Training Instructor: To be announced Purpose: Individuals can expect to take away from this class an understanding of peer support concepts, the need for confidentiality and effective peer support team member selection; the importance of a critical incident stress management program and individual crisis intervention as  more...

SALES MANAGEMENT TRAINING What is the number one complaint that customers voice about sales people? Sales representatives simply dona t take the time to listen and determine real needs before proceeding. They "tell" and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you  more...

Basic Peer Support Training This is a 16 hour, 2 day class Topics that will be presented are: Introduction to Peer Support Setting up your program Listening Skills Confidentiality Critical Incident Stress Management Role of the Mental Health Professional Grief, Bereavement, & Loss Depression Marriage & Family Issues Addictions Suicide Taking care of you Individuals can expect to take away from  more...

SALES SKILLS WORSKHOP What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you  more...

SALES PROCESS SEMINARS Sales Process Seminar What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales  more...

Interpersonal Communication Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening  more...

A Credit & Collection Workshop/ How to Collect MONEY! DO YOU OR YOUR STAFF WANT OR NEED TO KNOW MORE ABOUT THE EFFECTIVE COLLECTION OF YOUR ACCOUNTS? Strong Negotiation Skills Excellent Telephone Techniques Pre and Post Call Action Effective Communication Skills Understanding the reasons why accounts become overdue and the psychology of debtors. These skills, and much more, will all be revealed during the following Seminar  more...

Interpersonal & Organisational Communication Training Course The organizational and interpersonal communication course is for all levels of people within the workplace. As an in-house course, it enables frank and open communication and a forum for solving common communication issues at all levels. As a public course, it provides for discussion among attendees from different types of organization and thus enables sharing of both problems and solutions. Past  more...

Interviewing Skills When I interview people, and they give me an immediate answer, they are often not thinking. So I'm silent. I wait. Because they think, they have to keep answering. And it is the second train of thought that is the better answer. Robin Leach Interviewing is all about questioning, listening & understanding. Deciding comes later. Interviewer has a Hobsona ™s choice: a wrong hire may  more...

NLP Foundation diploma Course This Diploma in NLP is a three day course that will improve your communication with your friends and family, help you understand people better and improve your coaching confidence enormously. It will be the three days that makes the difference in your life. This Diploma course is British Association of NLP (BANLP) Certified which means your qualification really counts - it is the  more...

Team Up! The program is conducted with a lot of fun and excitement with a strong emphasis on learning too. Learning is anchored in the minds of the participants using Neuro Linguistic Programming (NLP) as the dominant presentation tool. Program Objectives: By the end of the program, participants will be able to: Gauge the level of team spirit and teamwork they would want improved amongst themselves.  more...

Take Charge! At the end of this program, participants will be able to: 1. Gauge how important you take your life, personal and at work or study, and how much potential you have. 2. Build a mindset of improving the Quality of your Life, both personal and at work or study. 3. Polish your view of the world by not taking things for granted. 4. Equip yourself with a toolset of building rapport, effective  more...

Communicating and Influencing with Integrity This two day workshop covers : understanding how different people communicate because they have different filters, building rapport, excellence in listening, handling conflict, assertiveness.  more...

Customer Care for IT Telephone Support Staff This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality  more...

Managing Conflict Aggression Violence The aim of this course is to give childcare (Particularly in the learning sector) staff a greater understanding of the reasons young people demonstrate specific negative behaviours including self injury, physical violence and the damaging of property. The course looks to improve staff skill/ knknowledge in helping young people manage those behaviours whilst at the same time ensuring staff  more...

Six Sigma Black Belt -DFSS Companies that excel at designing more effective ways of accomplishing basic business tasks are best poised to excel in todaya s competitive business environment. Design for Six Sigmaa s DMADOV (Define-Measure-Analyze-Design-Optimise-Verify) methodology is a powerful tool for improving innovation and design. This program helps Six Sigma practitioners apply DFSS concepts so that they can  more...

Train the Trainer Program Certified Trainer and Facilitator Being a trainer is fine but being a certified trainer carries a lot of weight in today's global training scenario. If you are someone new to the field of training this certification will assist and help you for a bright future. It will give you the knowledge, skills & attitude required to behave like an expert trainer who has got everything under control whilst appearing relaxed and approachable.  more...

Powerful Communication Skills for Health Care Professionals Powerful Communication Skills for Health Care Teams Course Overview Powerful Communication Skills for Health Care Teams uses the FLEX Care communication model, a practical and valuable tool created specifically for medical staff. FLEX Care was developed from researched data collected from both patients and health care professionals over a six-year period. It is based upon the well-known  more...

Communications "75% of what we hear is misunderstood, distorted, forgotten, or ignored." We all come to the table with a different set of experiences, circumstances, education and values & beliefs. No wonder Communications is the biggest challenge in most organizations! Proficiency in communication skills is critical to success. Communication is a 2-way street to understand and to be understood. This  more...

Interpersonal Communication Skills This program is designed to assist in building successful interpersonal relationships and building skills in face-to-face communications, both professionally and personally. The course addresses three major skill area: analyzing and understanding yourself and others; listening productively; and asserting your thoughts and feelings in a constructive manner. Participants learn modes of  more...

Exemplary Customer Service This course gives you the interpersonal skills necessary to gain the competitive advantage, enhance customer relationships, and ensure personal and organizational success! You learn the practices that resulting in mutual satisfaction for you and your customer. In this course you experience a variety of customer satisfaction scenarios. You ll take away skills and knowledge that helps you to  more...

Listening to Influence Getting More Out of Conversations The ability to listen is critically important for your success. But few know how to really listen - to focus, receive, respond to, retain and retrieve vital information. Now get more benefit - and less frustration and disappointment - from business interactions. Learn to bar distraction, increase response and feedback, and remain fully "present." This hands-on workshop takes you beyond listening's  more...

Principles of Graphic Facilitation Principles of Graphic Facilitation combines the theory and practice of graphic facilitation with the fundamentals of graphic recording. The workshop includes small group activities designed to enhance participants existing facilitation skills with graphic facilitation while developing skills in public listening, recording ideas on large murals and using Graphic Guides (r) (wall-sized templates) to  more...

Management Skills for New Managers On-Site Training Only Length: 3 days Number of Participants: Up to 20 Materials: Notebooks and handouts provided DAY ONE Management and Leadership Fundamentals -Identify the qualities of effective leaders -Learn the difference between leading and managing -Understand the function of management at preparation, development, personnel, leadership, and evaluation -Understand  more...

Handling Challenging Conversations Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go  more...