Instructor Led Understanding And Listening Training

Workplace Interpersonal Communication Strategies Workplace Interpersonal Communication Strategies. That certainly is a mouthful, but what exactly does it mean? Simply stated, this seminar is about helping you develop an array of communication skills to enable you to not only function more productively in your workplace, but to also strengthen those key working relationships with your colleagues, supervisors, and managers. Module 1 focuses on  more...

Dealing with Difficult People Developing your understanding of behavioural types is the first step in formulating a way of dealing confidently with difficult people and situations. Target Group This course is aimed at managers, senior staff or any personnel who wish to deal with difficult situations assertively. Objectives By the end of the course, delegates will be able to: Analyse their behaviour and that of  more...

California Peer Support Training Week Pre conference classes Basic Peer Support ? Individual Crisis Intervention Training Instructor: To be announced Purpose: Individuals can expect to take away from this class an understanding of peer support concepts, the need for confidentiality and effective peer support team member selection; the importance of a critical incident stress management program and individual crisis intervention as  more...

Basic Peer Support Training This is a 16 hour, 2 day class Topics that will be presented are: Introduction to Peer Support Setting up your program Listening Skills Confidentiality Critical Incident Stress Management Role of the Mental Health Professional Grief, Bereavement, & Loss Depression Marriage & Family Issues Addictions Suicide Taking care of you Individuals can expect to take away from  more...

SALES SKILLS WORSKHOP What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you  more...

SALES PROCESS SEMINARS Sales Process Seminar What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales  more...

Interpersonal Communication Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening  more...

A Credit & Collection Workshop/ How to Collect MONEY! DO YOU OR YOUR STAFF WANT OR NEED TO KNOW MORE ABOUT THE EFFECTIVE COLLECTION OF YOUR ACCOUNTS? Strong Negotiation Skills Excellent Telephone Techniques Pre and Post Call Action Effective Communication Skills Understanding the reasons why accounts become overdue and the psychology of debtors. These skills, and much more, will all be revealed during the following Seminar  more...

Awakening the Gifts Within - An Introduction to the Five Strategie of The Virtues Project "Awakening the Gifts Within" is a fun an interactive workshop that will introduce you to the Five Strategies of The Virtues Project through hand-on activities. You will receive information and practical application tools for the Five Strategies of The Virtues Project. This is a universal program model for parenting, character education and classroom discipline, corporate development, community  more...

English Language Training English Language Training 24 Hours | Executive Coaching Programs(1 on 1) Why attend this training course? Get the opportunity to receive personal English language coaching. Course design and delivery is tailored to the specific needs of the participant. The course results in vocabulary building, enhanced understanding of Western cultural habits in terms of communication, and more  more...

Team Building Skills Duration: 1 day Description and Learning Objectives Tactics for Working Better Together At this programs conclusion, participants should be able to: -Describe the teambuilding process (Forming, Storming, Norming, and Performing). -Explain the four basic behavioral styles and how to manage each. -Demonstrate effective listening skills. -Rephrase blunt wording for better communication.  more...

Communicating with Influence Duration: 3 days Description and Learning Objectives After attending this program participants will be able to: -Demonstrate the use of open and closed questions. -Identify your behavioral style and its unique challenges. -Describe a model of feedback, communication, and listening. -Set SMART goals. -List tactics for dealing with difficult people. -Organize information in a clear and  more...

Basic Communication Skills Duration: 1 day Description and Learning Objectives After attending this program participants will be able to: -Identify common communication problems that may be holding them back. -Develop skills in asking questions. -Identify what their non-verbal messages are telling others. -Develop skills in listening actively and empathetically. -Enhance their ability to handle difficult  more...

Assertiveness and Self-Confidence Duration: 2 days Description and Learning Objectives By the end of this workshop, you should be able to: -Define assertiveness and self-confidence, and list the four styles of communication -Describe the types of negative thinking, and how one can overcome negative thoughts -Explain the difference between listening and hearing, and understand the importance of body language and  more...

Speak it Right a Those who speak do not know, those who know do not speaka ...A Confucian Proverb. Do you know that communication is not about what you said but what you heard? It is not direct but indirect and it does not necessarily result understanding. The key is whether you can communicate effectively. One of the benefits of living today is the technology and wealth of media we have to help us to  more...

Interpersonal & Organisational Communication Training Course The organizational and interpersonal communication course is for all levels of people within the workplace. As an in-house course, it enables frank and open communication and a forum for solving common communication issues at all levels. As a public course, it provides for discussion among attendees from different types of organization and thus enables sharing of both problems and solutions. Past  more...

How to Manage Up This course will go over how to communicate with your management, upper management and your peers. Tips on how to match behaviors and personalities, understanding values, listening and asking questions will be covered  more...

Leading for Success This program gives leaders enhanced skills in motivation, communication, getting along with others, leadership, coaching, hiring, managing performance, training, conflict resolution, understanding personalities and diversity. Program Content: Leading for Today a Workshop - Leader vs. Manager a The Seven Laws of Being a Leader a Errors Leaders Make a How Do You Avoid Them  more...

Communicate with Meaning This program focuses on the purposes of communication, desired results and on individual strengths and weaknesses. The different communication styles and techniques are explored and the steps required to ensure understanding are outlined. Program Content: Introduction a The Value of Effective Communication a Objectives The Importance of Communication a Communication as a Core  more...

Leadership Presence Understanding and Communicating through Body Language Mar 1, 2012 We communicate much more than our words convey. Our first language is body language, and its impact is profound. Our body language sends, receives, and deciphers a myriad of nonverbal cues, signs and signals. Bringing our attention to this level of communication gives us immeasurable insight, and helps us decode the real meaning beneath spoken words to determine what is really going on with and  more...

How to Have Difficult Conversations Aug 14 2012 We live our lives as a series of conversations. Some conversations are controversial and confrontational while others are collaborative and creative. By understanding conversation styles, by practicing actual conversations, by raising awareness on what makes a conversation work, we can learn to move from the controversial to the collaborative, from the stymied to the creative conversation. In  more...

NLP Practitioner training Comprehensive 16 day INLPTA Practitioner, scheduled conveniently in 4 blocks of Thursday to Sunday:- 1 - 4 September, 6 - 9 October, 3 - 6 November & 1 - 4 December 2011. Our modular Practitioner course is designed for individuals who want to understand what underpins the techniques of NLP and to make changes in their lives that are sustainable and that work for them. The course is ideal  more...

Introduction to sales and selling A two day off the shelve course to get your team up and running covering the basics. Concentration of this course is on gaining the most advantageous mindset, questioning, listening and understanding what selling is. Delivered by Ronald C Hughes  more...

Communication Skill The Simitri Communication Skills Workshop provides participants with the skills, techniques and confidence to communicate in different situations, at different levels of an organisation and to different styles of stakeholders within their workplace. During the workshop, we spend time understanding and practising the three key pillars of communication a listening, questioning and presenting.  more...

Managing High Performance Teams The Simitri Managing High Performance Teams Workshop provides managers, team leaders and supervisors with the skills to improve the performance and contributions of individual team members and the team as a whole. The course is focused on the a how toa aspect including developing a team framework, setting goals, empowering team members, providing feedback and dealing with conflict. The  more...

Assertiveness and self-confidence Training Provider : Trainyoucan CC www. trainyoucan. co. za info@trainyoucan. co. za a Tel. 086-7227-014 PROGRAMME DETAILS Name: Assertiveness and self-confidence Training Training venue: Durban Training Centre a Trainyoucan Accredited: Programme not SETA Accredited Cost: R850. 00 including catering and courseware who attend training at our Durban branch. R4800. 00 facilitator hire  more...

Listening and Questioning Skills Questioning and listening are key skills for on-the-job learning, supervision and appraisal. Questioning can have a number of functions such as testing knowledge, promoting understanding, consolidating learning, encouraging new insights, introducing new viewpoints, and stimulating reflective and critical thinking. Listening is a skill that is given little thought, yet it is an essential part of  more...

Communication Skills and Understanding Your Communication Style This powerful and popular course helps participants will learn about their own unique style of communicating while discovering how others may communicate differently. They will discover ways more effectively communicate with people who are different than themselves. Additionally we will explore techniques to improve communication skills. The course will begin with a self assessment and involve a  more...

CALL CENTER TRAINING With the growth of the BPO and ITES sector in India, there has been a steep rise in the demands for training at the foundation and managerial levels. In this competitive job market ita ™s very important to have Good communication and soft skills, Interview and Presentation skills. Come and join our courses especially designed for the job aspirants like you, learn everything that  more...

NLP Foundation diploma Course This Diploma in NLP is a three day course that will improve your communication with your friends and family, help you understand people better and improve your coaching confidence enormously. It will be the three days that makes the difference in your life. This Diploma course is British Association of NLP (BANLP) Certified which means your qualification really counts - it is the  more...

Communications "75% of what we hear is misunderstood, distorted, forgotten, or ignored." We all come to the table with a different set of experiences, circumstances, education and values & beliefs. No wonder Communications is the biggest challenge in most organizations! Proficiency in communication skills is critical to success. Communication is a 2-way street to understand and to be understood. This  more...

Team Up! The program is conducted with a lot of fun and excitement with a strong emphasis on learning too. Learning is anchored in the minds of the participants using Neuro Linguistic Programming (NLP) as the dominant presentation tool. Program Objectives: By the end of the program, participants will be able to: Gauge the level of team spirit and teamwork they would want improved amongst themselves.  more...

Take Charge! At the end of this program, participants will be able to: 1. Gauge how important you take your life, personal and at work or study, and how much potential you have. 2. Build a mindset of improving the Quality of your Life, both personal and at work or study. 3. Polish your view of the world by not taking things for granted. 4. Equip yourself with a toolset of building rapport, effective  more...

Business English Writing Skills in Islamabad on 16th Oct 2010 No business can afford employees who cannot communicate clearly, effectively and consistently in writing. Frustrations with unclear, poorly written business letters are quite evident with the management. The Business English Writing course is specifically designed to fulfill this need. It will help professionals in planning, drafting and editing business letters effectively. Course  more...

Managing Conflict in the Workplace Managing Conflict in the Workplace By The Koenig Group tom@koeniggroup. net How to Handle Conflict and Confrontation Learn a positive approach that takes the stress, anxiety and frustration out of dealing with disagreements and conflict. If you dread confrontation, chances are you could be paying a heavy price, at the expense of your career success your personal happiness and  more...

Communication Solutions Beginners or Advanced Course duration: 1 day - Highly interactive training: Communication is a basic skill that affects all aspects of business life. How we conduct ourselves "speaks" volumes as to our intent, state of mind, and attitude. Learning to recognize these cues will make us better communicators and leaders. Key points include: the communication process, required listening and body language skills,  more...

Customer Service Excellence Understanding the client Course duration: 1 day a Highly interactive This course is designed to improve the standards and expertise of client service operators by developing the core values, principles, approaches and techniques for world class service approach. The techniques and tools covered will establish a base-line to operate from by understanding the needs and core values of the customer both internally and  more...

Customer Service Customer Service Training By The Koenig Group tom@koeniggroup. net Customer service is the single most important factor in any business. Either face to face with a customer or over the telephone, good customer service is absolutely crucial to a company's success. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this training program  more...

Negotiating Skills Negotiation Skills Workshop The Koenig Group tom@koeniggroup. net The Negotiation Skills Workshop from The Koenig Group helps you prepare and conduct real-world negotiations, from personal to professional, small to large, daily to extraordinary. Drawing on the latest research and best practices across a breadth of industries, the workshop goes far beyond simplistic formulas like "win-win" and  more...

Cross Cultural Communication Skills Cross Cultural Communication Skills Training By The Koenig Group Working, meeting, dealing, entertaining, negotiating and corresponding with colleagues or clients from different cultures can be a minefield. In the international and multi-cultural business community, there is ample opportunity for misunderstandings and poor communication. Both will have negative effects on people and  more...

Business English Business English Business English is offered at levels from complete Beginner through to Advanced. On application, students will be assessed and assigned to the appropriate level course. Sponsoring organisations will see improved staff performance, motivation, improved working practices and cost savings, local and regional networking, and access to other professionals via a common language.  more...

Brilliant customer service a Brilliant customer service!a ™ is a very practical one-day course, designed to raise your organisationa ™s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity. The programme is equally applicable to the public, private and voluntary sectors. It can be adapted to your specific needs (eg, more on telephone skills,  more...

Taking Minutes This one-day workshop will help you to ensure that the minutes or notes you take at meetings are clear, accurate and professional. It will provide you with essential skills for each stage of the process: understanding the meeting, working with the chair, preparing the agenda, developing listening techniques, recording the meeting, distilling key points, and structuring and writing up the  more...

Managing Conflict Aggression Violence The aim of this course is to give childcare (Particularly in the learning sector) staff a greater understanding of the reasons young people demonstrate specific negative behaviours including self injury, physical violence and the damaging of property. The course looks to improve staff skill/ knknowledge in helping young people manage those behaviours whilst at the same time ensuring staff  more...

Six Sigma Black Belt -DFSS Companies that excel at designing more effective ways of accomplishing basic business tasks are best poised to excel in todaya s competitive business environment. Design for Six Sigmaa s DMADOV (Define-Measure-Analyze-Design-Optimise-Verify) methodology is a powerful tool for improving innovation and design. This program helps Six Sigma practitioners apply DFSS concepts so that they can  more...

Train the Trainer Program Certified Trainer and Facilitator Being a trainer is fine but being a certified trainer carries a lot of weight in today's global training scenario. If you are someone new to the field of training this certification will assist and help you for a bright future. It will give you the knowledge, skills & attitude required to behave like an expert trainer who has got everything under control whilst appearing relaxed and approachable.  more...

Powerful Communication Skills for Health Care Professionals Powerful Communication Skills for Health Care Teams Course Overview Powerful Communication Skills for Health Care Teams uses the FLEX Care communication model, a practical and valuable tool created specifically for medical staff. FLEX Care was developed from researched data collected from both patients and health care professionals over a six-year period. It is based upon the well-known  more...

Interpersonal Communication Skills This program is designed to assist in building successful interpersonal relationships and building skills in face-to-face communications, both professionally and personally. The course addresses three major skill area: analyzing and understanding yourself and others; listening productively; and asserting your thoughts and feelings in a constructive manner. Participants learn modes of  more...

Exemplary Customer Service This course gives you the interpersonal skills necessary to gain the competitive advantage, enhance customer relationships, and ensure personal and organizational success! You learn the practices that resulting in mutual satisfaction for you and your customer. In this course you experience a variety of customer satisfaction scenarios. You ll take away skills and knowledge that helps you to  more...

Listening to Influence Getting More Out of Conversations The ability to listen is critically important for your success. But few know how to really listen - to focus, receive, respond to, retain and retrieve vital information. Now get more benefit - and less frustration and disappointment - from business interactions. Learn to bar distraction, increase response and feedback, and remain fully "present." This hands-on workshop takes you beyond listening's  more...

Principles of Graphic Facilitation Principles of Graphic Facilitation combines the theory and practice of graphic facilitation with the fundamentals of graphic recording. The workshop includes small group activities designed to enhance participants existing facilitation skills with graphic facilitation while developing skills in public listening, recording ideas on large murals and using Graphic Guides (r) (wall-sized templates) to  more...

Handling Challenging Conversations Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go  more...