Instructor Led Understanding And Listening Training in Canada
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From Global Innovative Campus
Resolving Conflict in the Construction Project Environment 18 CEUs
Daily Schedule:
8: 00am - Registration and coffee (1st day only)
8: 30am - Session begins
4: 30pm - Adjournment
Breakfast, two refreshment breaks and lunch are provided daily.
Description
The construction project environment is inherently adversarial. It is not uncommon for disputes and disagreements to escalate into serious conflict. This conflict can be phenomenally expensive, both
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From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
The Challenge
As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service
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From Excel Thru Learning
Leading for Success
This program gives leaders enhanced skills in motivation, communication, getting along with others, leadership, coaching, hiring, managing performance, training, conflict resolution, understanding personalities and diversity.
Program Content:
Leading for Today
a Workshop - Leader vs. Manager
a The Seven Laws of Being a Leader
a Errors Leaders Make a How Do You Avoid Them
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Communicate with Meaning
This program focuses on the purposes of communication, desired results and on individual strengths and weaknesses. The different communication styles and techniques are explored and the steps required to ensure understanding are outlined.
Program Content:
Introduction
a The Value of Effective Communication
a Objectives
The Importance of Communication
a Communication as a Core
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From Live to Learn
Communications
"75% of what we hear is misunderstood, distorted, forgotten, or ignored."
We all come to the table with a different set of experiences, circumstances, education and values & beliefs. No wonder Communications is the biggest challenge in most organizations!
Proficiency in communication skills is critical to success.
Communication is a 2-way street to understand and to be understood. This
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"75% of what we hear is misunderstood, distorted, forgotten, or ignored."
We all come to the table with a different set of experiences, circumstances, education and values & beliefs. No wonder Communications is the biggest challenge in most organizations!
Proficiency in communication skills is critical to success.
Communication is a 2-way street to understand and to be understood. This
more...
