Instructor Led Understanding And Listening Training in United States

Workplace Interpersonal Communication Strategies Workplace Interpersonal Communication Strategies. That certainly is a mouthful, but what exactly does it mean? Simply stated, this seminar is about helping you develop an array of communication skills to enable you to not only function more productively in your workplace, but to also strengthen those key working relationships with your colleagues, supervisors, and managers. Module 1 focuses on  more...

California Peer Support Training Week Pre conference classes Basic Peer Support ? Individual Crisis Intervention Training Instructor: To be announced Purpose: Individuals can expect to take away from this class an understanding of peer support concepts, the need for confidentiality and effective peer support team member selection; the importance of a critical incident stress management program and individual crisis intervention as  more...

Basic Peer Support Training This is a 16 hour, 2 day class Topics that will be presented are: Introduction to Peer Support Setting up your program Listening Skills Confidentiality Critical Incident Stress Management Role of the Mental Health Professional Grief, Bereavement, & Loss Depression Marriage & Family Issues Addictions Suicide Taking care of you Individuals can expect to take away from  more...

SALES SKILLS WORSKHOP What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you  more...

SALES PROCESS SEMINARS Sales Process Seminar What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales  more...

Interpersonal Communication Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening  more...

Awakening the Gifts Within - An Introduction to the Five Strategie of The Virtues Project "Awakening the Gifts Within" is a fun an interactive workshop that will introduce you to the Five Strategies of The Virtues Project through hand-on activities. You will receive information and practical application tools for the Five Strategies of The Virtues Project. This is a universal program model for parenting, character education and classroom discipline, corporate development, community  more...

How to Manage Up This course will go over how to communicate with your management, upper management and your peers. Tips on how to match behaviors and personalities, understanding values, listening and asking questions will be covered  more...

Leadership Presence Understanding and Communicating through Body Language Mar 1, 2012 We communicate much more than our words convey. Our first language is body language, and its impact is profound. Our body language sends, receives, and deciphers a myriad of nonverbal cues, signs and signals. Bringing our attention to this level of communication gives us immeasurable insight, and helps us decode the real meaning beneath spoken words to determine what is really going on with and  more...

How to Have Difficult Conversations Aug 14 2012 We live our lives as a series of conversations. Some conversations are controversial and confrontational while others are collaborative and creative. By understanding conversation styles, by practicing actual conversations, by raising awareness on what makes a conversation work, we can learn to move from the controversial to the collaborative, from the stymied to the creative conversation. In  more...

Listening and Questioning Skills Questioning and listening are key skills for on-the-job learning, supervision and appraisal. Questioning can have a number of functions such as testing knowledge, promoting understanding, consolidating learning, encouraging new insights, introducing new viewpoints, and stimulating reflective and critical thinking. Listening is a skill that is given little thought, yet it is an essential part of  more...

Communication Skills and Understanding Your Communication Style This powerful and popular course helps participants will learn about their own unique style of communicating while discovering how others may communicate differently. They will discover ways more effectively communicate with people who are different than themselves. Additionally we will explore techniques to improve communication skills. The course will begin with a self assessment and involve a  more...

Managing Conflict in the Workplace Managing Conflict in the Workplace By The Koenig Group tom@koeniggroup. net How to Handle Conflict and Confrontation Learn a positive approach that takes the stress, anxiety and frustration out of dealing with disagreements and conflict. If you dread confrontation, chances are you could be paying a heavy price, at the expense of your career success your personal happiness and  more...

Customer Service Customer Service Training By The Koenig Group tom@koeniggroup. net Customer service is the single most important factor in any business. Either face to face with a customer or over the telephone, good customer service is absolutely crucial to a company's success. Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this training program  more...

Negotiating Skills Negotiation Skills Workshop The Koenig Group tom@koeniggroup. net The Negotiation Skills Workshop from The Koenig Group helps you prepare and conduct real-world negotiations, from personal to professional, small to large, daily to extraordinary. Drawing on the latest research and best practices across a breadth of industries, the workshop goes far beyond simplistic formulas like "win-win" and  more...

Cross Cultural Communication Skills Cross Cultural Communication Skills Training By The Koenig Group Working, meeting, dealing, entertaining, negotiating and corresponding with colleagues or clients from different cultures can be a minefield. In the international and multi-cultural business community, there is ample opportunity for misunderstandings and poor communication. Both will have negative effects on people and  more...

Powerful Communication Skills for Health Care Professionals Powerful Communication Skills for Health Care Teams Course Overview Powerful Communication Skills for Health Care Teams uses the FLEX Care communication model, a practical and valuable tool created specifically for medical staff. FLEX Care was developed from researched data collected from both patients and health care professionals over a six-year period. It is based upon the well-known  more...

Listening to Influence Getting More Out of Conversations The ability to listen is critically important for your success. But few know how to really listen - to focus, receive, respond to, retain and retrieve vital information. Now get more benefit - and less frustration and disappointment - from business interactions. Learn to bar distraction, increase response and feedback, and remain fully "present." This hands-on workshop takes you beyond listening's  more...

Principles of Graphic Facilitation Principles of Graphic Facilitation combines the theory and practice of graphic facilitation with the fundamentals of graphic recording. The workshop includes small group activities designed to enhance participants existing facilitation skills with graphic facilitation while developing skills in public listening, recording ideas on large murals and using Graphic Guides (r) (wall-sized templates) to  more...

Handling Challenging Conversations Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go  more...