Instructor Led Understanding And Listening Training in United States - Training Resources

California Peer Support Training Week Pre conference classes Basic Peer Support ? Individual Crisis Intervention Training Instructor: To be announced Purpose: Individuals can expect to take away from this class an understanding of peer support concepts, the need for confidentiality and effective peer support team member selection; the importance of a critical incident stress management program and individual crisis intervention as  more...

SALES MANAGEMENT TRAINING What is the number one complaint that customers voice about sales people? Sales representatives simply dona t take the time to listen and determine real needs before proceeding. They "tell" and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you  more...

Basic Peer Support Training This is a 16 hour, 2 day class Topics that will be presented are: Introduction to Peer Support Setting up your program Listening Skills Confidentiality Critical Incident Stress Management Role of the Mental Health Professional Grief, Bereavement, & Loss Depression Marriage & Family Issues Addictions Suicide Taking care of you Individuals can expect to take away from  more...

SALES SKILLS WORSKHOP What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales technique and help you  more...

SALES PROCESS SEMINARS Sales Process Seminar What is the number one complaint that customers voice about sales people? Sales representatives simply don t take the time to listen and determine real needs before proceeding. They tell and attempt to sell prematurely. This intensive, hands-on, exercise driven program teaches skills that increase awareness and build listening skills. We benchmark your current sales  more...

Interpersonal Communication Interpersonal communication ability can have a major impact on both professional and personal effectiveness and success. Develop a better understanding of the processes and functions of communication and learn keys to increasing your communication competence. Topics covered will include interpersonal perception and response, verbal and nonverbal communication, and tips for improving listening  more...

Customer Care for IT Telephone Support Staff This 2-day course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality  more...

Powerful Communication Skills for Health Care Professionals Powerful Communication Skills for Health Care Teams Course Overview Powerful Communication Skills for Health Care Teams uses the FLEX Care communication model, a practical and valuable tool created specifically for medical staff. FLEX Care was developed from researched data collected from both patients and health care professionals over a six-year period. It is based upon the well-known  more...

Listening to Influence Getting More Out of Conversations The ability to listen is critically important for your success. But few know how to really listen - to focus, receive, respond to, retain and retrieve vital information. Now get more benefit - and less frustration and disappointment - from business interactions. Learn to bar distraction, increase response and feedback, and remain fully "present." This hands-on workshop takes you beyond listening's  more...

Principles of Graphic Facilitation Principles of Graphic Facilitation combines the theory and practice of graphic facilitation with the fundamentals of graphic recording. The workshop includes small group activities designed to enhance participants existing facilitation skills with graphic facilitation while developing skills in public listening, recording ideas on large murals and using Graphic Guides (r) (wall-sized templates) to  more...

Management Skills for New Managers On-Site Training Only Length: 3 days Number of Participants: Up to 20 Materials: Notebooks and handouts provided DAY ONE Management and Leadership Fundamentals -Identify the qualities of effective leaders -Learn the difference between leading and managing -Understand the function of management at preparation, development, personnel, leadership, and evaluation -Understand  more...

Handling Challenging Conversations Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go  more...