Online Unique eLearning Training
From Serebra Learning Corporation
Business In Sight Series: Account Ability


...ents. Originally developed by PriceWaterhouseCoopers this unique and award winning course has received the Xebec approach to meet new accounting standards with a new graphical look and feel. Set in the context of a detective thriller featuring private eye Philip Maclow, the drama helps students get to grips with a seven step approach to interpreting financial statements including concepts such
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Microsoft Windows 95 Advanced Topics
This multimedia self-paced learning course will explore advanced features of Windows 95. The unique Skill Builder instruction utilizes text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your understanding of key skills and guide you back to
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Microsoft Word for Windows 95 Fundamentals


This multimedia self-paced learning course will instruct you on working with the latest release of Word for Windows 95. Users will see how they can apply the skills taught to their own documents in their workplace. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and
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Microsoft Word for Windows 95 Advanced Topics


...r productivity with Microsoft Word for Windows 95. NETG's unique Skill Builder instructional approach uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills
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Microsoft Excel for Windows 95 Fundamentals


This multimedia self-paced learning course will show how Excel 95 can make everyday tasks simpler and less time consuming. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your understanding of key
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Microsoft Excel for Windows 95 Advanced Topics


This multimedia self-paced learning course will instruct you on working with the advanced skills of Excel 95 necessary to maximize your productivity. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify
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Microsoft PowerPoint for Windows 95 Fundamentals


This multimedia self-paced learning course will instruct you to perform key PowerPoint functions to create eye-catching presentations. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your
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Microsoft Access for Windows 95 Fundamentals


... you on working with Microsoft Access for Windows 95. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated.
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Microsoft Project for Windows 95 Fundamentals
...you on working with Microsoft Project for Windows 95. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated.
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Microsoft Windows NT 4.0 User Fundamentals
...on working with Microsoft Windows NT 4.0 Workstation. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated.
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Microsoft Word 97 Proficient User
... will instruct you on working with Microsoft Word 97. The unique Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery
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Microsoft Word 97 Expert User
...king with the advanced features of Microsoft Word 97. The unique Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery
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Microsoft Excel 97 Proficient User
...will instruct you on working with Microsoft Excel 97. The unique Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery
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Microsoft Excel 97 Expert User
...dvanced features and functions of Microsoft Excel 97. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated.
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Microsoft PowerPoint 97
...instruct you on working with Microsoft PowerPoint 97. The unique Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery
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Microsoft Access 97 - Part 1
...lls necessary for the Expert User certification exam. The unique Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated.
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Microsoft Access 97 - Part 2
...lls necessary for the Expert User certification exam. The unique Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated.
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Microsoft Outlook 97 - Part 1
...lls necessary for the Expert User certification exam. The unique Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated.
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Microsoft Outlook 97 - Part 2
...lls necessary for the Expert User certification exam. The unique Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated.
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Microsoft FrontPage 97 Fundamentals
... instruct you on working with Microsoft FrontPage 97. The unique Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery
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Microsoft FrontPage 97 Advanced
...t User certification exam for Microsoft FrontPage 97. The unique Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated.
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Relationship Management Preparing the Client Relationship
...alesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process. Finally, you will learn how to identify
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Applying Your Field Sales Approach
...unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers'
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Inside Sales Skills Simulation
...e-Bound Fitness, a franchise of fitness facilities with a unique corporate wellness offering. In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by utilizing the inside sales approach. This
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Call Center Structures The Call Center Profession
This course describes the functions, structure and key players of a typical call center, and underscores the uniqueness of the profession. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
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Diagnosing and Planning
...ave a knowledge of the organization. Each organization is unique: there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the peculiarities of each business is one of the biggest challenges you face. Take the time to plan what you deliver to clients. Time spent planning
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The Technical Professional as Internal Consultant
Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the
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Optimizing Email at Work
...pportunities. This course will tell you what makes e-mail unique and provide you with the skills to write, send, and receive business e-mail effectively. You will learn how to best use the features that are commonly included in e-mail programs in a way that improves your communicative ability and efficiency at work. Business professionals who want to brush up on e-mail techniques and skills,
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Gaining Allies Creating Change
If you scratch my back, I'll scratch yours. Is this an effective strategy for gaining allies to create change? How about, "If you do it my way, you'll feel better about yourself"? Finding and winning partners for the purpose of creating change is not easy in the intensely competitive and harried environment of the corporate world. It's especially difficult when you lack authority. The people whose
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Managing the Expert Managing the Unique Needs of Experts
Managing the Expert: Managing the Unique Needs of Experts explains expert attitudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts. The target audience for this series is managers, directors, and project leaders.
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Mentoring Strategies in the 21st Century
Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on
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Leading Silent Generation and Baby Boom Workers
...he two eldest generations of employees working today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent
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Leading Generations X and Next
...entifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development opportunities. The second lesson focuses closely on Generation X. This generation's work traits, personality traits, and potential workplace conflicts are examined. A separate "threaded" topic shows a Gen X employee's behavior in a
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Coach with Confidence Simulation
...d role on interdisciplinary R&D projects. Seizing on your unique ability to blend science, understanding of consumer desires, and overall people skills, the marketing director, Michael, asks you to be a member of a new, interdisciplinary team to design a new, luxury candy for the mass market. This team is compr This simulation is for anyone who has a role in improving the performance of his or
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Six Sigma DMAIC Defining the Problem
What's your problem? It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for
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Developing a New-product Strategy
Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a
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HIPAA Electronic Health Data Transactions
Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a
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Visual Basic 6 0 Using the Win 32 API Part I
...all platforms while still being able to take advantage of unique features and capabilities of any given platform. This course will show you how to gain access to the Windows API by declaring the external procedures within your Visual Basic application. After you declare a procedure, you can use it like any other language feature in the product. This course is written to Visual Basic 6.0.
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The HP-UX Operating System
This course covers the origin and history of the HP-UX operating system and its relationship with other UNIX family systems. It examines the HP-UX system components and addresses issues surrounding its use, administration, and development. The course highlights those aspects that make HP-UX an innovative operating system and provides some commmonly used UNIX skills and tricks. This course
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Installing Windows XP Professional
To demonstrate how to install or upgrade to Windows XP Professional Students preparing for the Microsoft Exam 70-270
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Win2000 Professional Installing and Upgrading
This course will give you skills necessary to install, upgrade, and troubleshoot Windows 2000 Professional. You will learn about the different types of Windows 2000 operating systems and about the features of Windows 2000 Professional. You will become acquainted with the requirements for installing Windows 2000 Professional, and you will have a chance to practice installing Windows 2000
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The Linux Operating System
This course covers the origin and history of the Linux operating system and its relation with other Unix family systems. It examines various ""distributions"" of Linux , its value as a reliable business solution, and its various components, and it addresses issues surrounding its use, administration, and development. The course highlights those aspects that make Linux an innovative operating
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Cisco BSCI 3 0 Configuring Simple Elements of OSPF
To enable you to describe OSPF network architectures, operations, information flows, single area and multiarea routing Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments
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Microsoft Windows XP Tablet PC Edition 2005
...unique handwriting and voice recognition technology allowing users to type, write, or dictate notes. It also offers interactivity features by accepting commands in the form of gestures drawn by users. This course will explain how a Tablet PC is different from a desktop or laptop. The unique features of a Tablet PC will be covered as well. Additionally, this course will include hardware and
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Creating and Designing a Project
...uilding block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for the overall design of projects, enabling them to engage in task assignment and management, resource
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Discover Your Tablet PC
...unique handwriting and voice recognition technology allowing users to type, write, or dictate notes. It also offers new interactivity features by accepting commands in the form of gestures drawn by users. This course will explain how a Tablet PC is different from a desktop or a laptop. The features of a Tablet PC, its benefits and uses will be covered. Additionally, this course will include
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Paint Shop Pro 9 - Enhancing Your Images
This course provides you with an overview of various tools available in Paint Shop Pro. You'll learn how to automate repetitive tasks and process multiple images. In addition, you'll learn how to apply effects to add unique and creative effects to your photos. Moreover, you'll learn about using the brush, paint, and art media tools to enhance your photos. Finally, you'll learn about erasing and
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Budgeting: Operating and Manufacturing Budgets
Budgeting: Operating and Manufacturing Budgets gives the student an overview of operating and manufacturing budgets variance analysis and forecasting. The program covers terms and practices unique to operating and manufacturing budgets as well as methods for creating operating and manufacturing budgets. Additionally the program covers several options for devising an action plan to solve a problem
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Value Chain Management: Elements of the Value Chain
In Elements of the Value Chain you will learn the key features of value chain management and the various organizational activities that add value to a companya s product or service. This course details the key components of successful products or services the importance and benefits of customer loyalty and customization. This course teaches how collaboration delivery production and outsourcing
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AIX System Administration (ver 3.25)


The focus of this course is to provide a new System Administrator with the tools to perform basic system administration tasks in an established AIX network environment and to troubleshoot problems unique to the AIX environment. These tasks include system startup and shutdown, maintaining the file system, managing users, and managing resources.
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AIX System Administration (ver 4)


The focus of this course is to provide a new System Administrator with the tools to perform basic system administration tasks in an established AIX network environment and to troubleshoot problems unique to the AIX environment. These tasks include system startup and shutdown, maintaining the file system, managing users, and managing resources.
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From Online Training Directory
Creating an Effective Sales Team



...ant element of a sales forcea s success, and it has some unique challenges. In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results. There are suggestions and tools for creating a cohesive team, developing a high level of commitment to goals, and coaching sales professionals for improved performance. IMPORTANT NOTE: INTERNET EXPLORER
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Appreciating Personality Differences



Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style
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Legal Transcription Training


This unique and totally on-line program teaches you to do legal transcription and legal secretarial work.
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From The Training Bank
BTU College of Personal Performance
Through this unique and highly effective online training you learn how to unlock your personal potential for self-confidence, self-esteem and personal power. Become a leader, earn more money and get more out of life than ever before.
- Maximize Your Performance (The Psychology of Achievement)
- Time Management for Results (Double Your Productivity)
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BTU College of Entrepreneurship and Business Success
This unique online learning experience provides series of proven, practical methods and techniques to start, build, manage, grow or turnaround any business.
- Increase Your Profits! (A Street-Smart MBA)
- Start Your Own Business! (And Guarantee Its Success)
- Turbocharge Your Business! (Grow Rapidly and Profitably)
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Cantrain Online
...Unique Online System Offers Hundreds Of Exceptional Courses On A Wide Range Of Professional And Personal Development Topics.
Cantrainonline is a state-of-the-art, unique and highly effective web-based learning system. Containing hundreds of essential business skills courses and learning objects, this system is an excellent resource to meet your diverse learning needs.
CantrainOnline
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TTB Employee Development System
...unique online learning system provides over 23 hours of practical and easy to apply web-based training.
There are 24 self-study courses, one self-assessment, dozens of learning activities, exercises and job aids. The content covered in this package is a must have for anyone who wants to improve their overall job performance.
Learning categories include:
- Working With My Manager (4
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From Bartending Pros
Who Do You Think You Are
Create the life you want! You will love this thought-provoking, soul-searching course. Kellie Nicholsona s inspirational way of approaching life is an enlightening look at the human condition that will benefit everyone.
Are you a 2 or a 4? Dona t let life happen 2 you! Make it happen 4 you!
In this class you will take quizzes and be given assignments that will help you to discover your
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From 123-CBT Computer Based Training
HTML 4 Part 1 HTML Fundamentals

Course Overview This is the first course in a two part series that presents learners with the basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To Identify the concepts of HTML. Create different types of lists.
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SQL Server 2000 Design Implement Databases Part 4 Managing Indexes

...eating indexes. Identify the considerations for creating unique indexes. Identify the considerations for creating composite indexes. Identify the functions of the query optimizer. Identify the features of cost-based optimization. Sequence the steps for processing queries by using query optimizer. Audience The audience for this course includes database designers, database managers, and
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Oracle Designer 6i First Class Design Generation

This is the second title in a series of two, and covers the same material as the second half of the Instructor Led course Oracle Designer6i: First Class. This course takes students along a streamlined path through the Oracle Designer development environment. It follows on from the first title in the series Oracle Designer First Class 6i: Analysis and covers transforming the analysis model into
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Windows NT 4 0 User Fundamentals

...on working with Microsoft Windows NT 4.0 Workstation. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated.
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Oracle8 Database Administration - Manage Data

...tify the procedure followed by Oracle Server to implement unique and primary keys.
Identify the factors to be considered while performing DDL on the tables referenced by a foreign key.
Identify the factors to be considered while performing DML on the FK-PK related tables.
Identify the various types of triggers with the situations under which they are executed.
Disable triggers by using
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Visual InterDev 6 0 Active Server Pages and Data Access

... a method on a page object from another page object.
Set unique permissions for a Web application by using the Project Explorer window.
Set the access permissions on a virtual directory of a Web server by using Microsoft Management Console.
Set up the account used for anonymous access.
Prevent anonymous logon to a Web server.
Set the access permissions for the files stored on an NTFS
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Paint Shop Pro 9 Enhancing Your Images

...es. In addition, you'll learn how to apply effects to add unique and creative effects to your photos. Moreover, you'll learn about using the brush, paint, and art media tools to enhance your photos. Finally, you'll learn about erasing and cloning parts of photos.
Learn To:
Apply effects to photos.
Add picture frames to photos.
Combine two photos into a single photo.
Audience:
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Data Modeling - Create Basic Models

...
Identify when a domain is unnecessary.
Identify what a unique identifier (UID) is used for.
Identify when to use attributes as UIDs.
Identify when to use relationships as UIDs.
Identify when a relationship and an attribute are used to form a UID.
Identify the UID for an entity using UIDs inherited from other entities.
Identify when an entity may have multiple UIDs, and the difference
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SQL Server 7 0 - Implementing a Database - Part 2

...he CREATE INDEX statement. Perform the steps to create a unique index. Perform the steps to create a composite index. Identify the methods used to view existing indexes. Perform the steps to drop indexes. Perform the steps to allocate a percentage of free space on leaf level index pages. Perform the steps to specify a percentage to fill non-leaf level pages. Identify the functions of the
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SQL and PL SQL DML and DDL

...ibit null values using the NOT NULL constraint. Define a unique constraint for a column to ensure that two rows do not contain the same value. Define a PRIMARY KEY constraint using the CREATE TABLE statement. Create a referential integrity constraint for a foreign key column. Define a check constraint to ensure that appropriate values are stored in the table. Create a table within the
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Managing the Expert Series

The Managing the Expert Series includes the following courses: Managing the Expert: Understanding Experts Managing the Expert: Developing a Successful Environment Managing the Expert: Managing the Unique Needs of Experts To review individual course descriptions, please return to the previous page and select the desired title(s).
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Budgeting Operating Manufacturing Budgets

..., and forecasting. The program covers terms and practices unique to operating and manufacturing budgets, as well as methods for creating operating and manufacturing budgets. Additionally, the program covers several options for devising an action plan to solve a problem identified during variance analysis. Learn To Classify costs as fixed or variable.
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Value Chain Management Elements of the Value Chain

... strategic hold through branding, supplier relationships, unique offerings, and ensuring customer satisfaction. Learn To Differentiate between the value chain and the supply chain. Identify key features of value chain management. Identify benefits of customer loyalty. Identify
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Managing the Expert Understanding Experts

...mpanies in this industry, including vendors, so she has a unique knowledge of vendors and pricing. In the simulation, you will need to set effective goals with Laura and help prevent burnout. Unit 3: Coaching the Expert (1 - 2 hours) Identify factors to evaluate when monitoring an expert's performance. Identify the rules for providing feedback
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Managing the Expert Managing the Unique Needs of Experts

...Unique Needs of Experts explains expert attitudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts. Learn To Follow the guidelines for treating experts with professionalism. Identify the process for managing an expert with a prima donna
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Brand Management Managing Brand Equity

Brand Management: Managing Brand Equity explains how to manage a brand name, measure brand equity, and manage a brand on a long-term basis. The program also details the steps for creating brand extensions, the techniques for measuring brand equity, and the options for reviving brand equity. Learn To Identify issues to consider when managing a brand name.
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Dir Database Int Using DirXML Part 4 XDS Docs XSLT Stylesheets

The is the final course in a four part series that introduces the learner to PeopleSoft and configuring PeopleSoft for integration with eDirectory. The course covers the following topics, XDS documents and XSLT stylesheets, modifying and testing a PBX driver, and the Windows NT domain driver. Learn To: o Identify the features of PeopleSoft. o Match the sets of tables in a PeopleSoft
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From Training Link Education S.E.A
Certificate in Air Cabin Crew Operations

...Aim:
The objectives of the course are to:
Describe the unique operating environment and requirements of staff engaged in cabin crew occupations
Practice the skills and characteristics required for cabin crew to be effective
Understand the verbal skills [and industry knowledge] required of cabin crew
Understanding of the written skills [and standards] required of cabin crew
Describe
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Certificate in Airline & Airport Passenger Service Agent Skills

...Aim:
The objectives of the course are to:
Describe the unique operating environment and requirements of staff engaged in passenger service occupations
Identify the skills and characteristics required for passenger service agents to be effective
Display an understanding of the verbal skills [and industry knowledge] required of passenger service agents
Understand the written skills [and
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From Service Strategies
Field Service Professional
Customer service is not a one-size-fits-all skill. Engineers who provide field service face specific challenges that require on the spot thinking and a high level of confidence and control, while building and maintaining customer rapport. This blended learning course will teach both experienced and new field service engineers unique customer service skills to ensure success in their high
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Support Professional - Online
The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today's support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.
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Support Representative - Online
...of contact with customers, service representatives have a unique and challenging opportunity to influence customer perception and loyalty. In today's competitive market, superior customer service is critical to continued success for any service organization.
In this course, participants learn and practice essential skills through real world exercises and group activities to ensure skill
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From RRC Training
NEBOSH National General Certificate e-Learning



...e real advantages of modern technology. RRC s e-Zone is a unique
e-learning system which gives you access to a real tutor and fellow students in a virtual classroom. This two-way
online relationship with your tutor is why RRC leads the way in online learning.The NEBOSH National General Certificate provides a sound introduction to the basics of occupational health and safety. It looks at the
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From JED New Media inc.
Adult Learner Archetypes
Adult learners possess a variety of unique character traits. To optimize the learning experience, a trainer needs to identify each learner archetype, understand its character traits and leverage them to help you achieve your training objectives. Outlined here is a classification of adult learner archetypes using animal analogies.
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Attracting Attention to Your Web Site
Placing your business on the Web is a costly enterprise. You need to capitalize on your investment by attracting significant traffic to your site. You can achieve this by implementing a number of marketing strategies that are tailored to this medium. Outlined here are five different methods you can implement immediately.
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Successful ISO Certification
ISO certification is a challenge to attain because the path to achievement for each individual organization is unique. This JEDlet offers constructive pointers on how to streamline your successful certification process.
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Team Building Trait Secrets I
This is the first in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets II
This is the second in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets III
This is the third in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets IV
This is the fourth in a collection of five JEDlets outlining how to use trait secrets to build and maintain strong and effective teams. Learn to identify the unique behavior of your teammates and appreciate the impact of their traits on team dynamics.
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Team Building Trait Secrets V
This is the last of a collection of five JEDlets that show you how to use trait secrets to build and maintain strong and effective teams. Learn to form teams by combining traits outlined in the previous JEDlets. Find out how to mix and match teammates to maximize the productivity and the dynamism of teams.
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From Knowledge Management Institute Switzerland
Certified Knowledge Manager Training (Switzerland)






...K) available
* Learn to actually "perform KM" through our unique, "learn by doing" approach
* Benefit from Senior Faculty s dynamic teaching and extensive KM experience
* Discuss Application of KM Principles to Case Studies & Business Issues
* KM and Leadership, Culture, Organisational Development & Change Management
* KM Structure, KM Tools, IT Support & Measurement, Collaborative
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From Sessions Online School of Design
intro to web design


...unique blend of technical skills, creativity, visual communication, information science, and entrepreneurship.
In this introductory class, you'll learn how the Web evolved, cover the technical fundamentals, and learn the design principles that characterize the leading sites. Through exposure to best (and worst) practices on the Web, you'll learn how to intelligently critique a Website design,
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From Elevating Your Business
Small Business Success Takes A Plan


If you're working very hard, and your profits aren't showing it, this no-cost class is for you. Discover the secrets that successful business owners use, and you can use too. They are the "6 Keys to a Strong Solid Small Business Foundation".
Learn the 6 critical elements that you can add to your business right away:
* The two most important parts of every business plan and how to use them
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From The Virtual Training Company
Ableton Live 5
Ableton Live is a powerful "sequencing instrument" designed for each stage of the musical process, from creation to production to performance. In the creative stage, Live is intuitive and responsive, encouraging the flow of musical ideas. During production, Live provides all of the professional tools required to complete and perfect projects. On stage, Live delivers unique expressive control and
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discreet 3ds max 6
VTC presents: Discreet 3ds max 6 software - the latest version of Discreet's award-winning modeling, animation, and rendering solution used by the world's top 3D professional artists and designers to create eye-catching visual effects, cutting-edge games, and unique design visualizations. VTC Author Michael Hurwicz guides you through visualization, construction and animation of your own 3D
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discreet 3ds max 7
...eate eye-catching visual effects, cutting-edge games, and unique design visualizations. VTC Author Michael Hurwicz guides you through visualization, construction and animation of your own 3D projects and characters, utilizing 3ds max 7's improved character creation and animation features. His expertise and easy to follow teaching style will have you creating worlds of your own in no time. To
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From Summ it up
Make your customers happy and increase sales
Workshop shows how to use customer service as an Unique Selling Point for small businesses to help them be different from their competition and to help them have a conmpetative advantage over bigger competition.
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From ReInvent Software Solutions
The CAT Lounge
A unique coaching and mentoring program on problem-solving skills, especially aimed at the CAT aspirants, but useful for anybody intending to boost their problem-solving skills. Visit the site http://www.thecatlounge.com for a free preview.
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From Canadian Centre for Professional Development
Industry Immersion Program


Industry Immersion Programs are unique custom designed programs that offer participants training, certification, work experience through a
