From Serebra Learning Corporation
Microsoft Excel 2000 Basic 
...units that cover basic
Excel skills. Through step-by-step instruction within a realistic simulation of
Microsoft Excel 2000, students learn how to build, edit, and format worksheets, and how to work with charts, formulas, and functions. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and
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Microsoft Excel 97 Basic 
...units that cover basic
Excel skills. Through step-by-step instruction within a realistic simulation of
Microsoft Excel 97, students learn how to build, edit, format, and manage worksheet and charts. Performance-based
Pre- and post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the
CBT a great
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Microsoft Access 97 Basic 
...units that cover basic
Access skills. Through step-by-step instruction within a realistic simulation of
Microsoft Access 97, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. This course is designed to help individuals who want to achieve basic proficiency in MS Access 97. Individuals who want to become
MOUS certified should use
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Microsoft PowerPoint 97 Advanced 
...units in this course will introduce you to some advanced features of
PowerPoint as you enhance and customize charts, embed and link data, insert movies, sound, and hyperlinks, use slide show features such as animating charts and adding sound to customize a slide show, and work with special PowerPoint features such as exporting a presentation to
35mm slides, saving a presentation for use on the
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Excellence in Internal Customer Service 
...ist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone within the organization works to provide their "internal" customers with better service, then the end customers will receive a much higher quality service in the long run. Focusing on your internal customers not only helps your
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Customer Service Agent Skills Simulation 
...cts that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and
KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist in the company's central call center. This simulation is based on the
SkillSoft series "
Customer Service Agent Skills" and
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Consulting with the Internal Client Simulation 
...many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this simulation, you are a marketing manager at
Millennium Mobility, a global manufacturing company that makes peripherals for
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Managing in a Global Business Environment 
Companies now face intense competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic
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Managing Cross-Functions 
Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of
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Managing For High Performance 
Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing
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Managing Managers 
Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that
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Managing Upward Relationships 
Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and
Board of
Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall
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Win2000 Active Directory Design Introducing Windows 2000 Active Directory Services 
...uch as domains, trusts, trees, forests and organizational units. Next, you will learn about sites and services implemented by
Windows 2000, the different types of computer and user accounts, groups, schemas and schema objects, and different server roles. This course also covers how to name, identify, and access
Active Directory objects, as well as naming standards and conventions. Related
Exam:
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OS 390 TSO E REXX Programming 
...plications are presented. It also examines the structural units of
REXX, beginning with individual characters and progressing to complete programs, with a discussion of REXX program execution in different environments.The history of the REXX language, its nature and structure are explored in this course. Starting at the basic component of the REXX language, its character groups, students will
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Large Systems Overview I 


This course explains and demystifies the world of large
IBM and compatible computer systems. It expands upon the more common acronyms, and explains the concepts to which they refer. Included are such areas as the logical configuration of a computer, input/output, and communication units. Anyone interested in data processing basics.
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OS 390 MQ Series 
This course teaches the fundamentals of using
IBM MQSeries messaging technology with specific emphasis towards its use on the OS/390 platform. It begins by describing challenge fundamental to applications running across networks consisting of diverse platforms, then proposes
MQSeries as the key middleware solution. The benefits of messaging and queuing are explored. Additional problematic
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Using PL SQL with an Oracle Server 
To write lexical units in their correct format in a PL/
SQL block, perform data conversion in PL/SQL, write PL/SQL anonymous blocks, and recognize the correct structure of a PL/SQL program block
Database administrators, application developers, and database operators
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Electrical Electronics Applied Digital Electronics 
The units in this course will cover RS flip-flops,
Clocked flip-flops, data counters, shift registers, adders, subtractors, multipliers,
Random Access Memory (
RAM),
Read Only Memory (
ROM), analog to digital conversion devices, logic arrays, and microprocessors. Individuals working with machinery, maintaining in machinery, or involved in maintenance.
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Electrical Electronics Introduction to Electricity 
The course content covers the concepts of electricity, current and electrical circuits. It also covers fundamentals of electric charge, potential energy, and units of measurement. The course is aimed at individuals working with machinery, maintaining machinery or involved in maintenance.
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Blueprint Reading Electrical Print Reading 
The units in this course will cover tracing circuits, difference between serial and parallel circuits, elementary diagrams, control logic tracing, power system wiring, equipment location and specifications, and installation of
PLC prints. Individuals working with machinery or involved in maintenance of machinery.
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Microsoft Word 97 Basic 
...units that cover basic
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 97, students learn how to design, create, edit, and enhance documents. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the
CBT a great reference tool
more...
Microsoft Word 97 Intermediate 
...units that cover basic
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 97, students learn how to work with styles and graphics, merge documents, share Word document information with other programs, and use Word to create a
Web site. Performance-based
Pre- and
Post-Assessments create a custom path for each learner covering only the topics not yet
more...
Microsoft Word 97 Advanced 
...units that cover advanced
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 97, students learn how to work with larger documents and collaborate with others working on the same document, arrange text and text objects, create and modify charts and forms, and customize the Word environment. Performance-based
Pre- and
Post-Assessments create a custom
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Microsoft Access 97 Intermediate 
...units that cover advanced
Access 97 skills. Through step-by-step instruction within a realistic simulation of
Microsoft Access, individuals learn how to create multiple task queries, develop form as and sub-forms, create complex reports, share access information with other office programs and create advanced queries. Performance-based
Pre- and
Post-Assessments create a custom course path for
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Microsoft Access 97 Advanced 
...units that cover advanced
Access 97 skills. Through step-by-step instruction within a realistic simulation of
Microsoft Access, individuals learn how to add complex objects to a form, manage database objects, create macros and modules and maintain a database. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A
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Microsoft Word 2000 Basic 
...units that cover basic
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 2000, students learn how to design, create, edit, and enhance documents. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary make the
CBT a great reference tool
more...
Microsoft Word 2000 Intermediate 
...units that cover intermediate
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 2000, students learn how to work with styles and graphics, merge documents, share Word document information with other programs, and use Word to create a
Web site. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the
more...
Microsoft Word 2000 Advanced 
...units that cover advanced
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 2000, students learn how to work with larger documents and collaborate with others working on the same document, arrange text and text objects, create and modify charts and forms, and customize the Word environment. Performance-based
Pre- and
Post-Assessments create a custom
more...
Microsoft Access 2000 Advanced 
This highly interactive
CBT contains five units that cover advanced
Access 2000 skills. Through step by step instruction with realistic simulation, students learn how to manage objects, create macros, graphical reports, understand modules, and maintain a database. People wishing to learn the advanced features of Access 2000.
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General Skills - General Troubleshooting Skills 
The units in this course will cover protection methods safe working conditions documents and drawings experience and technical support troubleshooting steps feedback systems and analysis practical troubleshooting and preventive actions.
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CIW Foundations - Internet Business Foundations - Part 2 
This course consists of
4-units. In the first unit the learners will learn about e-mail technology and managing personal information In the next two units the learners will be taught about concepts of
Internet services and tools and Internet security. Finally in the fourth unit the learners get an overview of project management principles.
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Microsoft Windows 98 for End-Users Brief 
Microsoft
Windows 98 is an operating system that controls how the computer carries out basic tasks such as displaying information on your computer screen and running programs. Window 98 helps you save and organize results of your work (such as a resume or a list of addresses) as files. Windows 98 also coordinates the flow of information among the programs printers storage devices and other
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Value Chain Management: Managing the Transition to a Value Chain 
Managing the
Transition to a
Value Chain focuses on the challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal
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Microsoft Windows 95 for End-Users Basic 
Microsoft
Windows 95 is an operating system that makes it easy to work productively on your computer. Windows 95 offers an on-screen environment of icons and windows that lets you maneuver quickly and easily among programs and files. The units in this course introduce you to the basic features of Windows 95 and familiarize you with the Windows 95 environment as you manage files, run programs, and
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Microsoft Windows 95 for End-Users Intermediate 
Microsoft
Windows 95 is an operating system that makes it easy to work productively on your computer. Windows 95 offers an on-screen environment of icons and windows that lets you maneuver quickly and easily among programs and files. The units in this course introduce you to the intermediate features of Windows 95 and familiarize you with the Windows 95 environment as you explore the
Internet and
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Microsoft Windows 95 for End-Users Advanced 
Microsoft
Windows 95 is an operating system that makes it easy to work productively on your computer. Windows 95 offers an on-screen environment of icons and windows that lets you maneuver quickly and easily among programs and files. The units in this course introduce you to the advanced features of Windows 95 and familiarize you with the Windows 95 environment as you share information between
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Microsoft Windows 98 for End-Users Basic 
Microsoft
Windows 98 is an operating system a computer program that controls the basic operation of your computer and the programs you run on it. Programs also known as applications are task-oriented software you use to accomplish specific tasks such as word processing managing files on your computer and performing calculations. The five units in this
Basic course introduce you to the fundamental
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Microsoft Windows 98 for End-Users Intermediate 
Microsoft
Windows 98 is an operating system a computer program that controls the basic operation of your computer and the programs you run on it. Programs also known as applications are task-oriented software you use to accomplish specific tasks such as word processing managing files on your computer and performing calculations. The five units in this
Intermediate course build on your knowledge
more...
Microsoft Windows 98 for End-Users Advanced 
Microsoft
Windows 98 is an operating system that makes it easy to work productively on your computer. Windows 98 offers an on-screen environment of icons and windows that lets you maneuver quickly and easily among programs and files. The units in this course introduce you to the advanced features of Windows 98 and familiarize you with the Windows 98 environment as you share information between
more...
Microsoft NT 4 Workstation for End-Users Basic 
Microsoft
Windows NT is an operating system, a computer program that controls the basic operation of your computer and the programs you run on it. Programs, also known as applications, are task-oriented software you use to accomplish specific tasks, such as word processing, managing files on your computer, and performing calculations. The five units in this
Basic course introduce you to the
more...
Microsoft NT 4 Workstation for End-Users Intermediate 
Microsoft
Windows NT is an operating system, a computer program that controls the basic operation of your computer and the programs you run on it. Programs, also known as applications, are task-oriented software you use to accomplish specific tasks, such as word processing, managing files on your computer, and performing calculations. The four units in this
Intermediate course build on your
more...
Microsoft NT 4 Workstation for End-Users Advanced 
Microsoft
Windows NT is an operating system, a computer program that controls the basic operation of your computer and the programs you run on it. Programs, also known as applications, are task-oriented software you use to accomplish specific tasks, such as word processing, managing files on your computer, and performing calculations. The four units in this
Advanced course extend your Windows NT
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From 123-CBT Computer Based Training
Oracle9i Database Admin Create a Database 

...edures and packages, the benefits of using stored program units, and the functions of
Oracle-supplied packages. Retrieve information about stored objects, identify the common situations when dependent objects may have an
INVALID status, and the functions of the control file with the types of information stored. Retrieve control file information, multiplex a control file, and
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Oracle PL SQL Procedures Functions Packages 

61114 Course
Overview This course is the second in a series of three titles. It introduces the learner to the basics of PL/
SQL subprograms. This course covers the building and invoking of procedures and functions. Additionally, this course introduces the basics of creating and using packages. L earn To:
Identify the types and components of a subprogram. Create a subprogram. Create
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Oracle8i Database Admin Create Databases 

...ies of packages. Identify the benefits of stored program units. Match the
Oracle-supplied packages with their functions. Retrieve information about invalid objects in a specified database by querying the required data dictionary view. Retrieve information about a stored program unit specification by using the
Oracle SQL*Plus
Worksheet. Identify the common situations when dependent objects
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Oracle Reports R6 Control Reports 

...roperty palette. Create report-level and library program units by using the
Object Navigator. Unit 4: Report Builder Built-In Package Duration: 1 Hour(s) Match the contents of the
Report Builder built-in package with their purpose. Display a message by using a Report Builder packaged procedure. Restrict the number of records retrieved for a query by using a Report Builder packaged
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SAP R 3 v4 0 Investment Management - Overview 

Course Overview
This course deals with investment programs (structure, planning and budget), internal orders, investment procedures (characteristics, master data, postings, accounts receivable, depreciation, settlement), and the information system (research, planned values and budget values).
L earn To:
Create and editing program definitions.
Create and editing program positions.
more...
Exchange Server 5 5 Concepts and Administration - Part 1 

... and operating systems.
Match the various administrative units in an
Exchange Server hierarchy with their features.
Identify the
Windows NT security features that have been integrated with Exchange Server.
Match the core components of Exchange Server messaging infrastructure with their functions.
Match the additional components of Exchange Server messaging infrastructure with their
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NetWare 5 Administration - Part 1 

...icense information of a
NetWare 5 server.
Assign license units to users in a NetWare network by using
NetWare Administrator.
Install additional licenses for users in the
NDS tree by using NetWare administrator.
Identify the types of network security provided by NetWare 5.
Complete a flowchart of the login process in a NetWare 5 network.
Access the appropriate option for a given user
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Macromedia Flash MX 2004 Fundamentals of ActionScript 

...arners to the basics of
ActionScript. The course has four units. Understanding ActionScript introduces learners to the new features of ActionScript 2.0 and provides them with a broad-level framework. Working with ActionScript covers the main aspects of ActionScript namely, handling events, using the ActionScript syntax, and working with data. Working with
Functions and
Statements provides an
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Oracle Database 10g PL SQL Fundamentals Part 1 

...arner will also learn how to write and use PL/
SQL program units, such as stored functions, stored procedures, and packages along with some standard
Oracle supplied packages and exception handling techniques in PL/SQL.
Learn To:
Identify features of PL/SQL.
Identify benefits of PL/SQL.
Identify features of PL/SQL blocks.
Audience:
The target course audience is
Data more...
Process and Function Modeling 

...unit when used in a process model.
Identify organization units on a process diagram, based on the business requirements.
Identify the purpose of a process flow between two processes.
Classify process flows.
Identify process flows between process steps, based on the business requirements.
Match the way in which flow logic influences the activation of the destination process step with a
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SQL Server 7 0 System Administration - Part 3 

...ciate restore options with their functions.
Identify the units that must be restored to reinstate the system database.
Identify cases in which the user databases must be attached to the master database.
Perform the steps necessary for restoring a database from a full backup set.
Perform the steps necessary to restore a database from a differential backup.
Perform the steps necessary to
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