Instructor Led Up-selling Training Classes in United States

Providing Products to Customers Providing Products to Customers Overview Do your palms sweat thinking about selling ? When you think of sales, does your mind conjure up images of slick-talking, manipulative, sleazy, and pushy people? If so, you may be missing a huge opportunity to be of service to your customer! Customer focus is NOT simply a matter of providing outstanding service in response to a customer s stated more...

Recognizing Value Recognizing Value Overview What s important to you? Do you value the products and services that your company offers? Do you think that your attitude impacts what customers think of your company, its products, and its services? The answers are YES, YES, YES!!! This module helps you develop a perspective on value that will enable you to positively position your company s products and more...

You REALLY are The One at Your Company You REALLY Are the One at Your Company Overview Do you wish you had a crystal ball to help you deal with some of the challenges you may be facing in the first three months on the job? Here it is! Some of the things you ll encounter when you transition to your job may seem to make your job more difficult. However, many of these challenges are in fact important elements in running the more...

Transitioning to Sales Transitioning to Sales Overview You solved the customer s problem. Now what? Truly focused customer service professionals are able to transition problem solving calls effectively into sales opportunities. By listening for clues throughout the call and professionally and quickly solving the customer s problem, you have the opportunity to provide further help to the customer by more...

Developing a Campaign Strategy Developing a Campaign Strategy Overview Campaign: (1) a series of military operations with a particular objective in a war; (2) a series of organized, planned actions for a particular purpose. What s your campaign strategy? What are the organized, planned actions that you re going to follow in order for you to achieve your objective? This module guides you through campaign strategy more...

Listening and Questioning Listening & Questioning Overview The shortest sales course in the world: 1) ask questions, 2) listen. Listening and questioning are undoubtedly the two most important skills in the sales and customer service professions. HOW you ask questions and WHAT you ask about often determine whether you re going to be given the opportunity to listen so you want to make sure you do it correctly.  more...

Positioning the Sale Positioning the Sale Overview Why do some sales professionals sell more than others? Simple: they know what their customers need and they satisfy it; they position their product or service to meet the explicit needs of the customer. Less effective sales professionals drone on about the features and so-called benefits of their product or service. But the fact is, a feature is ONLY a more...

Managing Sales Objections Managing Sales Objections Overview Hate objections? Don t listen to anyone tell you differently — no one LIKES objections. But they ARE part of the sales process and they DO provide you with an opportunity to clarify and reposition. What you need is a technique that will enable you to manage sales objections when they do arise — and they WILL arise! This module will give you more...

Closing the Sale Closing the Sale Overview The bottom line is well, it s the bottom line! All the selling techniques, confidence, and knowledge are for nothing if you can t close the sale. Successful sales professionals close more — and more often — than ordinary reps. Learn the closing techniques that make successful sales professionals successful while simultaneously building the more...

Integrating the Skills Integrating the Skills Overview Want to tie it all together? This is the module that puts a ribbon on the package of skills you ve acquired throughout HPCS and ties them all together.  more...

Improving Personal Effectiveness Improving Personal Effectiveness Overview Do you wish you had a personal trainer to help guide you? To provide encouragement, perspective, and support? Selling is a tough job. If it wasn t tough, ANYONE could do it! This module helps you discover how you can improve your own personal effectiveness.  more...

Leadership Support Leadership Support Overview Training without reinforcement and follow up is likely to fail. Leadership Support is designed to equip managers and other leaders with the knowledge of the High Performance Customer Service content and skills so they can leverage the investment made by the company and participants. Leadership Support can be used for any or all of the HPCS modules.  more...

Consultative Selling ...bing for customer needs Overcoming objections and closing Up-selling and cross-selling Managing difficult situations for positive results Course Design The six modules are covered in two days. Learning activities are interactive, fast paced and focused on skill development to produce results. Each module includes either skill practise sessions or other direct application exercises. Course more...