Online Used eLearning

Access 2002 Basic ...aying Shortcut Keys The Options Dialog Box The Recently Used File List Removing Personal Information Setting Click Options The AutoForm Feature Naming A Form The Form Wizard Form Layouts Form Styles Entering A Form Title Deleting A Form Closing A Database About Importing Viewing Relationships Importing Existing Tables Selecting Objects To Import Import Options Creating A  more...

Excel 2002 Basic ...sson Objectives The New Workbook Task Pane The Recently Used File List Changing The Zoom Percentage Selecting Non Adjacent Cells Changing Font Color Accessing The Clip Art Task Pane Searching For Clip Art Search Options Viewing Results Inserting A Clip Deleting A Clip Modifying A Search The Microsoft Clip Organizer Using The Mouse To Resize A Clip Design Gallery Live Inserting  more...

Powerpoint 2002 Basic ... Clip Art Introduction Lesson Objectives The Recently Used File List Slide Masters Slide Master View Toolbar Editing Master Title Style Changing Bullet Style Applying A Picture Bullet Editing Master Slide Design Editing Master Slide Background Color Schemes Editing A Color Scheme Undoing Multiple Actions Closing Slide Master View Inserting A New Slide Applying A Text & Content  more...

Powerpoint 2002 Intermediate ...tion Lesson Objectives Opening PowerPoint The Recently Used File List About Slide Masters Viewing Designs In A Presentation Switching To Slide Master View Inserting A Title Master Inserting A Slide Master Background Options Applying A One Color Gradient Applying A Textured Fill About Patterns Applying A Picture Fill Formatting Master Slide Styles Formatting Placeholders Deleting  more...

Word 2002 Basic ...sentation Introduction Lesson Objectives The Recently Used File List Inserting The Date And Time Smart Tags Smart Tag Options Removing A Smart Tag Applying Custom Fonts And Font Sizes Choosing A Font Choosing A Font Style Applying Font Effects Choosing A Font Color Animating Text Using AutoCorrect Subscripting Text The AutoCorrect Options Button Controlling AutoCorrect Options  more...

Exploratory Data Analysis in Six Sigma ...y data analysis and hypothesis testing. Methods and tools used in these broad toolsets help to identify a few probable root causes impacting process performance and the Six Sigma project goal. This course introduces some key exploratory data analysis tools used in Six Sigma such as multi-vari studies, correlation, and regression models. The course takes you through the multi-vari analysis to  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ...s is real or due to random chance. A variety of tests are used to find statistical evidence to reject or "not to reject" a hypothesis. Once this is accomplished, the Six Sigma team is ready to move forward with identifying, testing, and implementing solutions to address the root causes of failure. This course covers the key hypothesis testing concepts and the tests used in Six Sigma. The  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ... The hypothesis test is one of the most important tools used in the Analyze stage of the Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to  more...

Design of Experiments and Validation of Solutions in Six Sigma Design of Experiments and Validation of Solutions in Six Sigma ASQ Six Sigma Green Belt (SSGB) "We are, I think, in the right road of improvement, for we are making experiments," said Benjamin Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do  more...

Statistical Process Control and Control Plans in Six Sigma ...istical process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use of various control charts, and that each process is prevented from reverting to its previous state. The goal of this stage is also to develop a control plan to document and hold the gains, and to assist in monitoring and implementing  more...

Administrative Professionals Common Administrative Support Tasks Administrative Professionals: Common Administrative Support Tasks When it comes to a typical day at the office for an administrative professional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a  more...

DESGN 2 0 Voice Networking DESGN 2.0: Voice Networking Cisco Cisco Certified Design Associate (CCDA ) DESGN Designing for Cisco Internetwork Solutions v2.0 To recognize the components and methods of traditional and IP voice networks, the QoS mechanisms used to improve IP network performance, and design voice support for an enterprise network  more...

Becoming a Manager Responsibilities and Fears ...s of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will  more...

Strategic Approaches to Risk Management HRCI SPHR ...grams. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Risk Management functional area of the HR Body of Knowledge  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ...ng concepts, terminologies, and some of the most commonly used hypothesis tests one- and two-sample tests for means. The course also discusses the importance of sample size and power in hypothesis testing, as well as exploring issues relating to point estimators and confidence intervals in hypothesis testing. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam  more...

Tests for Variances and Proportions ...amiliarize you with some of the advanced hypothesis tests used in Six Sigma. You are taken through the key steps in testing hypotheses for proportions, variances, and analysis of variance (ANOVA), and their underlying assumptions, with the help of examples and case studies. You will also learn how to use goodness-of-fit test statistics and contingency tables for validating hypotheses about  more...

Statistical Process Control SPC in Six Sigma ...and rational subgrouping. One of the most important tools used in SPC methodology is the control chart, and this course explores how to select the right control chart for the variables being measured, and how to interpret specific patterns they reveal. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam  more...

Sustaining Improvements Gains from Six Sigma Projects Sustaining Improvements & Gains from Six Sigma Projects ASQ Six Sigma Black Belt (SSBB) As a Six Sigma project winds down, there are a number of activities that, if utilized, can determine whether the implemented process improvement will continue to meet intended results, thus contributing to the overall and ongoing success of the organization. This course will explore the importance of  more...

Using Voice of the Customer in Six Sigma .... The voice of the customer (VOC) is a Six Sigma strategy used to capture requirements and feedback from the customer and to meet their requirements. Voice of the customer is a critical input at every stage of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) process, particularly at the Define stage. At this stage, critical customer requirements are collected, measured, and  more...

Developing Project Charters and Tracking Six Sigma Projects ...B) A project charter is the most important document used to initiate and manage a Six Sigma project, and it is treated as an informal contract between an organization and the Six Sigma team. The project charter articulates the problem that the Six Sigma team is going to work on, and the project's scope, goals, and objectives in very clear, specific, and measurable terms. As part of the  more...

Conducting Experiments and Analyzing Results in Six Sigma Conducting Experiments and Analyzing Results in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams design and conduct experiments to investigate the relationships between input variables and response variables. By controlling and changing the input variables and observing the effects on the response variables, a Six Sigma team gains a deep understanding of these relationships. After  more...

Improvement Methods and Implementation Issues in Six Sigma ...lementation issues in Six Sigma. It examines Lean methods used to reduce waste, such as cycle-time reduction, the Japanese principles of kaizen and kaizen blitz, and the application of Goldratt's Theory of Constraints. Also, it looks at tools and techniques for implementing and evaluating the new process. Finally, the course examines risk analysis and mitigation through the use of SWOT  more...

Nonstatistical Analysis Methods in Six Sigma ...ate waste, and reduce cycle time. While many of the tools used in the Analyze phase are statistical and quantitative in nature, there are many useful nonstatistical methods. Nonstatistical methods help in the analysis by including qualitative considerations in identifying potential problems, their root causes, and their impacts. They help prioritize these causes and generate initial ideas for  more...

Forming Project Teams for Six Sigma ...bottom-line performance while reducing costs. The methods used to form and develop a Six Sigma team will have a dramatic effect on the team's overall performance. Black Belts need to proactively contribute to the effectiveness of Six Sigma teams to promote positive organizational change. This course explores the variety of team types, roles, and composition, revealing strategies for selecting  more...

Probability for Six Sigma ...lities and probability distributions, from the frequently used normal, Poisson, and binomial distributions, to the more specialized hypergeometric, Weibull, bivariate, exponential, and lognormal, as well as the distributions that test hypothesis and set confidence intervals: Chi-square, Student's t, and F distributions. When chosen appropriately to represent the data, these distributions will  more...

Process Capability for Six Sigma ...onsiderations, verifications, and associated calculations used to conduct process capability studies, from choosing parameters and verifying the stability and normality of a given process, to gathering and interpreting capability and performance data using common indices. It also explores the special treatment of non-normal data and attributes data in the context of a capability study. This  more...

Nonparametric Tests in Six Sigma Analysis ...ategory of hypothesis tests called nonparametric tests is used when some of these assumptions (such as normality of data) cannot be safely made. Nonparametric tests require fewer assumptions and are often used when the data is from an unknown or non-normal population. Nonparametric tests are not completely free from assumptions, however. For instance, they still require the data to be from an  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...variety of issues. This course will examine the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams, interrelationship digraphs, tree diagrams, prioritization matrices, matrix diagrams, process decision program charts, and activity network diagrams. The course describes these tools, identifies their benefits,  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ... It also explains cost of poor quality (COPQ) as a metric used to assess and indirectly present the potential gains to the company if the quality of products and processes is improved. In addition, the course explores how failure modes and effects analysis (FMEA) is used to identify improvement opportunities that have the highest priority for Six Sigma teams. This course is aligned to the ASQ  more...

Modeling and Analyzing Processes in Six Sigma ...rer. This course will examine the tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. From a process analysis point of view, the course examines the use of SIPOC analysis to identify process input and output variables, and explores how  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma ...all this is meaningless if the data you have gathered and used is not accurate or precise, which is where measurement systems analysis (MSA) comes into play. MSA is a task in the Measure stage of the Six Sigma DMAIC process and is used to identify the variability caused by the measurement system itself. This course will examine how to calculate normal, binomial, Poisson, chi-square,  more...

Six Sigma and Lean in the Organization Six Sigma and Lean in the Organization ASQ Six Sigma Green Belt (SSGB) Six Sigma is a highly disciplined, data-driven improvement program that helps companies focus on eliminating defects in any process and delivering near-perfect products and services. Six Sigma has been globally accepted as a profitable and winning business strategy. More and more companies are embracing Six Sigma in a  more...

Connectors Transport Rules and Message Compliance in Exchange Server 2007 ...m 70-236) The SMTP protocol is the primary protocol used to relay e-mail messages between servers on the Internet. Since most e-mail systems are connected to the Internet, it is important to understand how SMTP is configured in Exchange Server 2007. This course discusses the implementation of Send and Receive SMTP connectors on Hub Transport servers and Edge Transport servers. Also  more...

Deploying Windows Vista ... Microsoft Windows Vista is the leading operating system used on desktops throughout the world in enterprise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment infrastructure for enterprise environments and the different deployment methods that can be used to deploy Windows Vista,  more...

Managing and Troubleshooting Windows Vista Systems ...f Microsoft Windows Vista's new and enhanced tools can be used to simplify system management and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting local group policies. Group Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and are  more...

Troubleshooting Windows Vista Performance and Reliability Troubleshooting Windows Vista Performance and Reliability Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista includes the Windows Reliability and Performance Monitor, a tool that provides multiple data monitoring and collection utilities for evaluating a system's performance and reliability. It can also be used to monitor the  more...

C Programming Structured Programming C Programming: Structured Programming To provide the student with structured programming concepts used in C  more...

First Aid CPR ... restoring circulation. Note: this training should not be used as the primary basis for any CPR certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified CPR instructor. The content in this course is designed to comply with the intent of the applicable regulatory  more...

First Aid Basic ...Medical Services (EMS). Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified first aid instructor. The content in this course is designed to comply with the intent of the applicable  more...

First Aid Automated External Defibrillator ...iewed in this training. Note: This training should not be used as the primary basis for any AED certification. It is intended to provide the learner with basic classroom training only. This training should be accompanied with a performance-based component provided by a certified instructor. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Oracle 11i Organization Period and Calendar Definitions in Oracle Projects Oracle 11i: Organization, Period, and Calendar Definitions in Oracle Projects Oracle To recognize how Oracle Projects' multiple organization architecture, periods, and calendars are used for structuring and scheduling, and to implement them in an enterprise  more...

Oracle 11i Resource and Role Management Oracle 11i: Resource and Role Management Oracle To recognize the resources and roles in Oracle Projects, how they are used in project management, and to create and assign them  more...

Troubleshooting and Closing the Project Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during  more...

Developing the Team and its Culture Developing the Team and its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A  more...

Fall Protection or Working at Heights Fall Protection (or Working at Heights) This one-hour course is intended to provide employees who might be exposed to fall hazards the ability to recognize such hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize common workplace fall hazards, describe fall  more...

Ergonomics in the Workplace Ergonomics in the Workplace This course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an Ergonomics Program and provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to both office  more...

Decontamination HAZWOPER ...spiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents the movement of contaminants from the site to the community. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: list the major factors that affect permeation of contaminants, identify the steps in making a  more...

Cryogenic Safety ...used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of cryogenic materials they should  more...

Cold Stress Cold Stress This course will discuss the effects of cold on your body, outline the risk factors for cold-related ailments, and describe the associated treatments for each. This training will also describe several preventive measure techniques and safe work practices that you can use to protect yourself from cold-related stresses. The content in this course is designed to comply with the  more...

Chlorine Safety ...ife, along with oxygen, hydrogen, and carbon. Chlorine is used in many processes, including electronics, water purification, synthetics, and medicines. Around 12 million tons of chlorine are produced for such purposes in North America alone. The Occupational Safety and Health Administration (OSHA) recognizes chlorine as a hazardous material and imposes strict exposure limits in the workplace.  more...

Benzene Awareness ...ude oil, gasoline, and cigarette smoke. Benzene is widely used in the United States, ranking in the top 20 chemicals for production volume. It is primarily used as a solvent, as a starting material for the production of other chemicals, and as a gasoline additive. Breathing benzene can cause drowsiness, dizziness, and unconsciousness; long-term benzene exposure causes effects on the bone marrow  more...

Behavior Based Safety for Supervisors ...ty. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: define behavior and identify the scope and purpose of a behavior safety program, distinguish the roles  more...

Querying Navigating and Linking XML Data Querying, Navigating, and Linking XML Data To work with the XML standards used to query, navigate, and link XML data  more...

Oracle Database 10g Miscellaneous New Features Oracle Database 10g: Miscellaneous New Features Oracle To recognize how various new features are used in Oracle 10g  more...

Using Basic Control Charts in Six Sigma ...e. The process may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the discrepancy. Control charts can also be used in other stages of Six Sigma to examine how a process is performing over time and also to identify and analyze any special cause variations. Depending on the type of data, different types of  more...

Quality Assurance and Quality Control ..., learners will be introduced to the tools and techniques used in quality assurance, such as quality audits and performing a process analysis. They'll also learn quality control tools, such as cause and effect diagrams, statistical sampling, and inspection. This course will assist in preparing the learner for the PMBOK certification exam and provide a foundational knowledge base reflecting the  more...

IATA 5 Limitations and Shipment Review ... Materials Regulations (HMR). This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the requirements placed on a shipper by the  more...

IATA 3 Packaging ...ardous Materials Regulations. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize the general packing requirements and the  more...

IATA 4 Documentation ...erous Goods and Air Waybill). This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the necessary components on the Shipper's  more...

IATA 2 Marking and Labeling ...ls affects everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recognize package specification markings and package use  more...

IATA 1 Hazard Class Identification Classification ...als affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will provide additional function-specific training. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define terms associated with air transportation of dangerous  more...

DOT 4 Loading and Storage DOT 4: Loading and Storage This one-hour training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous  more...

DOT 3 Shipping Papers ...als affect everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. Learner objectives are to: list the four components of the basic description of hazardous material, describe general information included on a shipping paper, identify methods to  more...

DOT 2 Packaging and Labeling ...ls impacts everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training. Additional function-specific training will be provided by your employer. Learner objectives are to: list packaging requirements and practices to ensure safe transport, identify appropriate labeling requirements for the safe transportation of hazardous  more...

Problem Solving Digging Deeper ...that has the maximum chance of success. Several tools are used for analysis and evaluation at each of these steps. Examples of tools that help find the root causes of the problem are the cause-and-effect diagram and five-why analysis. Cost-benefit and force-field analysis help in choosing the best solution. This course helps you recognize the value of honest, fact-based analysis and  more...

Decision Making Tools and Techniques ...ative courses of action. Nominal group technique (NGT) is used to brainstorm and prioritize options as a team. Return on Investment (ROI) measures distill the costs and benefits of each alternative into a monetary value, thus enabling you to easily compare your options on financial terms. Three other decision-making tools the devil's advocate technique, Plus/Minus/Interesting (PMI) analysis,  more...

Privacy Information Security ...formation Security Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business implications  more...

Code of Conduct Company Template Code of Conduct Company Template The purpose of this course is to familiarize your employees with your company's Code of Conduct and any other related policies that define your expectations for their conduct as an employee of your company. This course is designed to serve as a customizable template for that purpose. Topics can be removed or modified to suit your company's requirements.  more...

Conflict of Interest Simulation Conflict of Interest Simulation In this simulation experience, you will assume the role of an HR generalist assigned to a branch sales office for KTW Home Supplies, a major manufacturer of consumer home goods. As the simulation opens, you will be approached by a salesperson who wishes to speak to you confidentially regarding a possible conflict of interest that she has witnessed. The  more...

Preparing a Business Case Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding.  more...

Shaping the Direction of Customer Service in Your Organization Shaping the Direction of Customer Service in Your Organization There are several defining moments or moments of truth that can make or break every service transaction. To successfully navigate these moments of truth, it's important for service organizations and specifically customer service leaders to add value to a customer's experience by creating and implementing strong, clearly-defined  more...

Accident Investigation and Reporting Accident Investigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the  more...

Used Oil Management ...Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Introduction to Operational Support and Analysis ...ily activities and organizational infrastructure that are used to deliver services to the organization and the customer. The proper management of these activities and organizational infrastructure is the key to ensuring service operations functions and processes are delivered successfully. Service operations best practices also ensure adequate monitoring and controlling measures are in place  more...

Spill Prevention Control Countermeasure Plan Petroleum Products Spill Prevention Control & Countermeasure Plan (Petroleum Products) When petroleum products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This  more...

Request Fulfillment Process Interfaces and Challenges ...he course also explores the different metrics that can be used for properly assessing the performance of your organization's request fulfillment processes. Finally, challenges and risks are covered, along with critical success factors that, if implemented in your processes, can lead to successful request fulfillment in your organization. This course will assist the learner in preparing for the  more...

DOT 1 Hazardous Materials Table DOT 1: Hazardous Materials Table This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including definitions, an introduction to the nine Hazard Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet  more...

DOT Security for Shipment of Hazardous Materials DOT Security for Shipment of Hazardous Materials According to the US Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation's roads,  more...

Workplace Safety Orientation ... an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout; Confined Space Entry; Emergency Response; Respiratory Protection; Personal Protective Equipment; Hearing Conservation. The content in this course is designed to  more...

Welding Cutting and Brazing ...ner objectives are to: specify fire prevention techniques used during welding, cutting, and brazing, specify the proper handling, transportation, use, and storage of compressed gas cylinders, specify proper operating procedures to ensure a safe means of welding and cutting, identify potential health concerns associated with welding, cutting, and brazing, define the importance of using proper  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager ...deliver unified communications features that are commonly used by business users to meet the voice and video communications requirements of the small or medium-sized office. Cisco Unified Communications Manager Express allows the deployment of a cost-effective, highly-reliable communications system using a single device with Cisco IOS Software. This course introduces the key features and  more...

Safe Work Practices ...ose of safe work practices, identify the assessment tools used to identify workplace hazards, define job safety analysis (JSA), its methods, and steps, define job safety analysis control methods and specify the effectiveness and/or limitations to each method, recognize workplace inspection components and procedures, identify housekeeping practices for work areas, identify safe work practices  more...

Site Control HAZWOPER Site Control (HAZWOPER) This training describes measures designed to minimize your exposure to hazardous substances, and prevent the migration of contamination to "clean" areas of the site. OSHA requires that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this  more...

Regulatory Information Regulatory Information Essentially all workplaces have safety and health standards that have been imposed by federal and state authorities. The intent of these workplace standards and requirements is to protect the health and welfare of individual employees. This one-hour course will explain how safety requirements for workplaces are established and how they are enforced. The training will  more...

Radiation Safety ...ociated with ionizing radiation, and measures that can be used to protect you from radiation exposure. There is a significant health risk to workers if radiation sources are not properly controlled. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify ionizing radiation types, recognize sources of  more...

PPE Personal Protective Equipment PPE: Personal Protective Equipment This course covers types, selection, maintenance, and care of personal protective equipment in the workplace. The types of personal protective equipment (PPE) covered in the course include: hard hat, respiratory protection, hearing protection, and body protection. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Powered Industrial Truck Safety ... with or around a power-propelled truck (a.k.a. forklift) used to carry, push, pull, lift, stack, or tier materials. It will better familiarize the worker with the potential health and safety concerns associated with powered industrial trucks. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to:  more...

Material Safety Data Sheets Material Safety Data Sheets This course is designed to provide both workers and supervisors with a better understanding of how to interpret a Material Safety Data Sheet (MSDS), as well as address specific requirements associated with MSDS's in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to:  more...

Lockout Tagout Lockout/Tagout This course provides information about control of hazardous energy and work under the protection of a lockout/tagout permit. The intent of the course is to provide information on lockout/tagout practices and the significance of lockout/tagout devices. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

Pandemic Flu Awareness Pandemic Flu Awareness In October 2005, the Centers for Disease Control (CDC) estimated that if pandemic flu was to hit the US, approximately 200,000 to 2 million people could possibly die. This was based on models from past pandemics the Spanish Flu (1918), the Asian Flu (1957), and the Hong Kong Flu (1968). The government further estimates that up to 40 of the workforce could be absent  more...

Scaffolding and Ladder Safety ...d with ladders, stairways, and the type of scaffold being used at the work site and to understand the procedures to control or minimize those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the types of portable ladders and their use, capacities, and safety considerations, describe the  more...

Hot Work Permits ... permit process, roles and responsibilities, and controls used to minimize the risk of fire. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify key elements of a hot work permit program, describe the primary roles and responsibilities of key personnel involved in a compliant hot work permit program, and  more...

Cisco CVOICE 8 0 Call Routing Dial Plans ... A dial plan consists of various components, which can be used in various combinations. This course describes the components of a dial plan and how they are used on Cisco IOS gateways. There are times when you might need to manipulate the digits of the telephone numbers that come into and go out of your voice gateway. You may need to remove site codes for intersite calls or add area codes and  more...

Used Oil Management ...Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Spill Prevention Control and Countermeasure Plan Petroleum Products Spill Prevention Control and Countermeasure Plan (Petroleum Products) When petroleum products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This  more...

Hazard Communication HAZWOPER Hazard Communication (HAZWOPER) This training discusses programs and procedures dealing with chemical hazards as stated in OSHA Regulation, 29 CFR 1910.1200, the Hazard Communication Standard. This training is geared toward employees who are actively involved in cleanup activities. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Hazard Communication An Employees Right to Know Hazard Communication: An Employees Right to Know This course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify the routes of chemical  more...

Hazardous Materials Handling and Storage Hazardous Materials Handling and Storage This course covers information about drum handling, compressed gas cylinders, flammable materials, slings, safe lifting techniques, and safe handling procedures. The intent of the information is to familiarize the learner with safe work practices necessary to prevent injury while handling materials and equipment in the workplace. The content in this  more...

Hand and Power Tool Safety ... Power Tool Safety A variety of hand-held tools are used in the workplace. This course will provide an understanding of the potential hazards associated with the use of hand tools and power tools as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed by the power source used: pneumatic, liquid fuel, hydraulic, or  more...

First Aid Medical Emergencies ...between life and death. Note: This training should not be used as the primary basis for any first aid certification. It is intended to provide the learner with knowledge-based training only. This training should be accompanied with a performance-based component provided by a certified first aid instructor. The content in this course is designed to comply with the intent of the applicable  more...

Verifying and Building on Ideas Verifying and Building on Ideas Generating creative ideas can be a very exciting and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of  more...

Leveraging the Performance Appraisal Leveraging the Performance Appraisal The performance appraisal process just may be the most valuable tool you have to advance your career. Unfortunately, employees often don't recognize the opportunities they have to benefit from their performance appraisals. Instead, they regard the whole process as something to dread and avoid. They frequently misunderstand the feedback they're given and  more...

Maintaining Your Life Balance Maintaining Your Life Balance You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life  more...

Initiating Outbound Sales Calls Initiating Outbound Sales Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the  more...

Completing Inbound Sales Calls ...ocess for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also learn the steps for making the transition in both one-call and multiple-call closes. You will learn how to determine the best strategies for inbound sales presentations and explore the characteristics of an effective inbound sales  more...

Sales Math 101 Developing a Sales Plan for Success Sales Math 101: Developing a Sales Plan for Success Bernard Berenson, the prominent American art critic, said, "I would, I could stand on a busy corner, hat in hand, and beg people to throw me all their wasted hours." Would you like to recapture your wasted hours? Unfortunately that is impossible, but you can make the most of the hours in your day with the help of this course. Sales Math  more...

Problem Management Process Interfaces Challenges ...e Service Life Cycle and the specific information systems used in Problem Management. Finally the course details how metrics can be used to evaluate the efficiency of Problem Management processes and the critical success factors necessary for ensuring successful operations in Problem Management. This course will assist the learner in preparing for the ITIL V3 Operational Support and Analysis  more...

Introduction to Access Management Introduction to Access Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam You probably wouldn't leave the keys to your car, house, or office lying around for anyone to grab and use as they please. The same attention you give to protecting your physical valuables should be considered when protecting the confidentiality,  more...

Advanced Tools in Photoshop CS3 .... This course explores the digital versions of techniques used in traditional photography darkrooms such as smudging, dodging and burning, and applying filters. It also demonstrates how Photoshop users can isolate or extract areas of an image by applying masks, selecting pixels within particular color ranges, or defining paths. In addition, the course describes Photoshop features such as the  more...

Photoshop CS3 Basics ...p CS3 is one of the most popular digital imaging toolsets used by professional graphic and web designers, and photographers. This course explores the streamlined Photoshop CS3 interface, including Photoshop s integration with Adobe Bridge, and manipulation tools used to crop and resize images. It also explains color models and demonstrates color adjustment techniques, covering concepts such as  more...

Service Desk Metrics and Outsourcing ... different types of user satisfaction surveys that can be used to assess customer and user perceptions of Service Desk operations. Finally, the specific considerations that must be addressed when the choice is made to outsource the Service Desk, including common tools and processes, SLA targets, good communications, and ownership of data are covered. This course will assist the learner in  more...

Java Programming with J2SE 5 Generics and Annotations Java Programming with J2SE 5: Generics and Annotations Sun To explain what metadata is and how it can be used to provide annotation source to third-party tools and to outline J2SE 1.5 tool changes  more...

Managerial Skills and Abilities Managerial Skills and Abilities ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Quality management is an important factor in the success of today's organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality  more...

Communication Skills and Project Management Communication Skills and Project Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of  more...

Quality Systems Models and Theories Quality Systems, Models, and Theories ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan  more...

Problem-Solving and Process Management Tools Problem-Solving and Process Management Tools ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Albert Einstein is reputed to have said, "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." To solve quality and process-related problems, managers should continuously enhance  more...

Measurement Assessment and Metrics ...nce. This course explores data analysis techniques used to detect trends of projects and processes. It describes key concepts in statistical analysis and explains how data-gathering affects the people in an organization and vice versa. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part  more...

Critical Requirements and Benchmarking for Six Sigma ...n align projects with these requirements. Benchmarking is used in Six Sigma projects to set measurement goals for the critical requirements against world-class and competitive reference points. Benchmarking may also be used at later stages in the projects to evaluate existing operations, compare them with best-in-class organizations, and incorporate best practices to maximize the success of  more...

Special Design Tools in Design for Six Sigma ...odel, portfolio architecting, and set-based design can be used to achieve breakthroughs in design problems that seem unsolvable. Tactical special design tools such as the Theory of Inventive Problem Solving (TRIZ), systematic design, critical parameter management, and Pugh analysis can provide a clear and concise way of identifying the root cause of poor designs. The tools then increase the  more...

Correlation and Regression Analysis in Six Sigma ...o describe the relationship as a linear equation and then used for predictions and estimations. However, it is essential to analyze the uncertainty in the estimate, to test that the relationship between variables is statistically significant, and that the model is valid. This course discusses two important tools correlation and regression analysis for measuring and modeling relationships  more...

Multivariate Analysis and Attribute Data Analysis in Six Sigma ...eting this type of data. This course deals with the tools used in Six Sigma for multivariate analysis and attribute data analysis. It discusses multivariate tools such as principal components, factor analysis, discriminant analysis, and multiple analysis of variance (MANOVA). It also deals with attribute data analysis using tools such as logistic regression, logit analysis, and probit analysis.  more...

Using Lean for Perfection and Quality ... waste. This course will introduce many of the Lean tools used by organizations to strive for perfection and improve quality. You will be able to assess how 5S can be applied for organizing and standardizing a workplace. You will also learn the strategies for using Hoshin Kanri and the activities involved in the Jidoka process. Finally, you will be introduced to the key success factors for  more...

Working with UNIX Files and Directories Working with UNIX Files and Directories UNIX To demonstrate common UNIX commands and programs used to perform basic tasks involving files and directories  more...

Introduction to Functions ..., and management of how those assets and architecture are used, maintained, supported, and delivered are essential to a complete and efficient IT organization. This course covers the Technical Management function, including its role, objectives, and activities. The course also covers the role and objectives of the IT Operations Management function, and the documentation created and used in this  more...

Basics of Six Sigma Projects and Teams ...rse will examine the fundamental project management tools used in a successful Six Sigma project. The course introduces the essential elements of a project charter, explains how project scope and metrics are developed, and gives an insight into the tools used to plan and implement improvement in a Six Sigma initiative. It also looks at team building, team roles, and team dynamics, and examines  more...

Overview of Project Mgmt PRINCE2 2009-aligned ...dard for process-based project management. It is a widely used method for project management that has expanded beyond its origins in the UK public sector. This course provides an introduction to the themes, processes and principles of PRINCE2 and is designed to assist learners as part of their preparation for the PRINCE2 Foundation exam. This course will begin by providing an overview of the  more...

Basic Acct Principles and Framework ...lementary information, and produce meaningful information used for decision making and control purposes. This course aims at familiarizing all learners with basic accounting principles and concepts that set the ground for more advanced learning in this area. You'll be introduced to key accounting terms and concepts such as key characteristics of accounting, the accounting equation, double entry  more...

Customer-Focused Management ...used Management ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the  more...

Java Programming with Java SE 6 0 Generics and Annotations Java Programming with Java SE 6.0: Generics and Annotations Sun To explain what metadata is and how it can be used to provide annotation source to third-party tools and to outline generics in Java.  more...

Cisco CVOICE 8 0 QoS Mechanisms ...n the DiffServ model and explains the mechanisms that are used to implement DiffServ. The Modular quality of service (QoS) command-line interface (CLI), or MQC, provides a modular approach to the configuration of QoS mechanisms. MQC allows network administrators to introduce new QoS mechanisms and reuse available classification options. This course outlines how to implement QoS policies using  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ... is sent or received on an interface. Traffic policing is used on interfaces at the network edge to limit traffic into or out of the network. Traffic shaping controls outgoing traffic on an interface to match the transmission rate to the speed of the remote end, and ensures that the traffic conforms to administrative quality of service (QoS) policies. Class-based weighted fair queuing (CBWFQ)  more...

Dreamweaver CS4 Site Maintenance Advanced Concepts ...er CS4 offers a number of tools and options, which can be used to hand code entire sites, or customize specific page sections. This course explores these coding features, and provides basic coverage of XML and XSLT. Collaborative site design and Dreamweaver extensions are also covered. The course also delves into how to make parts of your web pages editable to users on the web. Following the  more...

Adobe Air for Flash Developers ...be Adobe AIR is an application deployment extension used to make applications traditionally destined for the web available as browserless applications. This course explores the basics of AIR deployment for Flash CS4 developers including such topics as creating AIR files, creating AIR application and installer files, customizing AIR application publish settings within Flash CS4, and  more...

Animation in Flash CS4 Animation in Flash CS4 Adobe Adobe Flash CS4 Professional is a powerful application for creating and editing dynamic vector-based animations. Its versatile workspace and toolset enable developers to quickly create animations that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It explores how to create multiple types of animation including  more...

Actionscript Multimedia in Flash CS4 ... Flash CS4 Adobe ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge This course provides an  more...

Drawing Working with Images in Flash CS4 ...sh CS4 Professional provides a range of tools that can be used to create impressive graphics and illustrations for your movies. Drawing in the Flash environment produces vector graphics - artwork made from straight or curved lines with clean edges that allow you to scale drawings without lowering the quality of the overall illustration. You can also import and manipulate bitmap images including  more...

Using Flash CS4 Libraries Text Components ...ractive applications. Adobe Flash CS4 Professional can be used to create static text content such as page titles or form labels, as well as text that is loaded into a Flash movie dynamically. This course provides an introduction to creating text in Flash CS4 Professional. It outlines the considerations for using fonts and demonstrates how to create the different types of text fields. It also  more...

Adobe Fireworks CS4 ...Adobe Fireworks CS4 is a robust graphics editor primarily used for prototyping web sites and creating and optimizing images for the Web. This course explores the Fireworks interface and the robust toolset offered within the application, including selection, bitmap, and vector tools. The course also explains concepts used in prototyping web sites, such as wireframing. Other graphic manipulation  more...

Financial Statements for Non-fiinancial Professionals ...e company's bottom line. These financial reports are also used by professionals in all areas for evaluating proposals, suppliers, competitors, markets, and the general condition of the industry they operate in. This course aims to familiarize you with these three financial statements and how they reflect an organization's overall activities and performance. This course takes you through the  more...

Analyzing Financial Statements for Non-financial Professionals ...inancial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial statement or between one element of one financial statement and another element of a different financial statement. This type of analysis can also be used to compare your company s performance to a number or key indicators, including your competitors, industry  more...

Communication Strategies for the Remote Employee Communication Strategies for the Remote Employee With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move  more...

Selecting Suppliers Administering Contracts Selecting Suppliers & Administering Contracts One of the most important steps in the purchasing process is to select the supplier that best meets your organization's purchase needs. To help with this part of the process, organizations develop supplier evaluation criteria and use tools designed to conduct a comprehensive and objective evaluation of suppliers. Once the supplier is chosen, the  more...

CISSP Domain Security Architecture Design ...r administrators have a variety of mechanisms that can be used to secure modern enterprise environments. Several access control standards and models have been created by the international community to secure both personnel access and information recovery within an enterprise environment. This course examines hardware and software systems, memory storage types, security models, and security  more...

CISSP Domain Telecommunications Network Security ...e transport mechanisms, structures, and security measures used to ensure availability, confidentiality, integrity, and authentication over both public and private networks. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security Certification Consortium (ISC2) for its Certified Information Systems Security Professional  more...

CISSP Domain Physical Environmental Security CISSP Domain: Physical & Environmental Security (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Physical security is the foundation for all networking security mechanisms. Unless a network is physically secure from threats, all other types of security can be negated. This course focuses on the need  more...

CISSP Domain Operations Security ...tioning correctly. This course delves into the mechanisms used to track security threats, resource protection, and securing the enterprise environment. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security Certification Consortium (ISC2) for its Certified Information Systems Security Professional (CISSP) certification.  more...

CISSP Domain Legal Regulations Investigations Compliance CISSP Domain: Legal Regulations, Investigations & Compliance (ISC)2 CISSP - Certified Information Systems Security Professional Certified Information Systems Security Professional (CISSP) 2nd Edition Computer crime is a major area of concern for everyone from the standard end user to the enterprise environment. Government agencies and corporate groups have come together to create rules and  more...

CISSP Domain Business Continuity Disaster Recovery Planning ... operations. This course discusses the processes that are used to create a business continuity and disaster recovery plan and strategies for critical resource recovery. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security Certification Consortium (ISC2) for its Certified Information Systems Security Professional (CISSP)  more...

CISSP Domain Cryptography ...fessional (CISSP) 2nd Edition Cryptography has been used for thousands of years to secure messages, identities, vital information, and communications mechanisms. This course covers the invention of cryptography, the use of algorithms and ciphers, and the secure mechanisms used for message authentication and certificate authority. This course guides you through the Common Body of Knowledge  more...

CISSP Domain Information Security Governance Rish Mgmt ...is course examines the frameworks and planning structures used to make sure that information assets are protected within an organization. This course also examines the governance, organizational structures and cultures, and the awareness training that should be imparted to employees at all levels. This course guides you through the Common Body of Knowledge (CBK) recommended by the International  more...

Oracle Database 11g R2 Database Architecture Recovery Operations ...e database. This is accomplished using backups, which are used to protect against problems such as media failure, user errors, and application errors. This course reviews the major architectural components of the Oracle Database 11g architecture, such as memory structures, background processes, and the logical and physical storage structures. This course also discusses how to prepare an Oracle  more...

Oracle Database 11g R2 The RMAN Catalog Creataing Backups ...a about Oracle databases, and allows stored scripts to be used to run sequences of RMAN commands stored in the catalog. When administering an Oracle Database, it is important to be familiar with what a backup is, how the process of creating a backup is completed, and the various types of backups available. This knowledge allows you to make an informed decision on the best way to maintain the  more...

Oracle Database 11g R2 Database Diagnostics Flashsback Technologies ...he use of the Automatic Diagnostic Repository can also be used, which holds diagnostic information about critical error events. Flashback technology can be used when a logical corruption occurs in the Oracle database and you need to recover data quickly and easily. With the use of a Flashback Table, you can recover a set of tables to a specific point in time without having to perform  more...

Oracle Database 11g R2 Performing Restore Recovery Tasks ...oration process involves moving a backup into place to be used by the database when a file is damaged. The recovery process involves applying redo to bring the file forward in time to before the failure or up to the failure point. This course discusses the type of failures that can occur and how to recover from them. It also discusses how to perform user-managed backup and recoveries. This  more...

Value Stream Mapping in Lean Business Value Stream Mapping in Lean Business Processes are a part of every business. It is important to graphically depict these processes so areas of waste can be identified and eliminated, creating a more efficient, profitable, and lean organization. This course will enable the learner to create and interpret both current and future-state value stream maps and to recognize how a value stream map  more...

Marketing Essentials Introduction to Marketing ...anies develop strong relationships with consumers - it is used to identify the right consumers, anticipate their wants and needs and ultimately create value for them and for your organization. Realizing the essential function that marketing plays in any company will help you better understand the relationship that companies need to build with their customers, how they do it, and the impact  more...

Deploying Windows 7 Using Zero-Touch Installation ...dition is Microsoft Deployment Toolkit 2010, which can be used in conjunction with System Center Configuration Manager 2007 to perform Zero-Touch Installations. Zero-Touch Installations enable deployment administrators to deploy Windows 7 over a network with little interaction once the task sequences are created that contain all the information required for the installation. This includes  more...

Deploying Windows 7 Using WDS and USMT ...s Deployment Services, one of the tools available, can be used to install Windows 7 directly over the network, without using the installation media directly at each client machine. When deploying Windows 7 throughout the network, administrators need to consider how they will preserve the user files and settings on each client computer. Microsoft offers user state migration tools that enable the  more...

SAP Enterprise Resource Planning ERP SAP Enterprise Resource Planning (ERP) SAP The SAP Enterprise Resource Planning (ERP) module is SAP's core product for managing the fundamental accounting information common to every-day business practice. Fundamental accounting information includes financial transaction data, human resource-specific data, inventory, planning, and sales data. This data comprises what is known as the General  more...

SAP Supply Chain Management ...Enterprise Resource Planning (ERP), the SAP SCM system is used to streamline and optimize the supply chain by enabling automated decision making and providing improved analytical components. This course provides an introduction to the SAP SCM system. Since planning is a major component of the SCM process, key applications in the Advanced Planning and Optimization module are discussed, as well  more...

Cisco IINS 1 0 Cryptography Encryption Digital Signatures ...), and the digital signature technologies that are widely used in modern computing and networking. It also describes some of the real-world implications of using various algorithms and technologies. The principles behind asymmetric encryption and provides examples of major asymmetric encryption algorithms, including Rivest, Shamir, and Adleman (RSA); Diffie-Hellman (DH); and public key  more...

A Practical App 2009 Security A Practical App. 2009: Security CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application Preventing, treating, and removing malware and system security threats are necessary skills for IT technicians. This course examines methods used to deal with viruses and malware, along with measures used to implement resource security on operating systems and networks. This course is part of the  more...

A Practical App 2009 Troubleshooting Hardware A Practical App. 2009: Troubleshooting Hardware CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application Within all industries, computer technicians are expected to locate and resolve issues ranging from hardware failure to operating system problems. In this course, the learner will be shown how to troubleshoot various computer components, such as motherboards, storage devices, power  more...

A Essentials 2009 Config Displays Peripherals Laptops Printers A Essentials 2009: Config. Displays, Peripherals, Laptops & Printers CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Add-on devices and displays are a whole market in themselves, as are laptops and printers. The mobile world of technology has seen two ongoing trends: bigger and better displays, and smaller and more efficient components and laptops. This course examines these trends and  more...

Reducing Waste Streamlining Value Flow Using Lean Reducing Waste & Streamlining Value Flow Using Lean Eliminating waste is one of the most effective ways to increase the profitability of any organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno.  more...

Incident Management Response Introduction Resources ...nses are prepared, and concepts and technologies that are used when dealing with incidents. This course also looks at the principles, importance of, and outcomes of incident management and how the information security manager, with the approval of senior management, prepares the people and the resources of the organization to deal with incidents when they occur. Finally, this course explains  more...

Information Security Program Management Introduction Framework ...amines what information security management is, how it is used, and the common challenges that an information security manager faces while trying to establish the program. This course also examines the roles and responsibilities of the individuals in the organization regarding the program, with special attention to the role of upper management and the commitment they must have towards the plan.  more...

Information Risk Mgmt Program Framework Risk Assessment Information Risk Mgmt: Program Framework & Risk Assessment ISACA Certified Information Security Manager Certified Information Security Manager® Information risk management is a pivotal part of the role of an information security manager. This course will provide an overview of information risk management, as well as examine the elements that come into play when creating an information  more...

CompTIA Network 2009 Network Protocols ...hat there was a need for a set of standards that could be used by anyone designing and developing applications and services that would need to communicate across a network. The Open Systems Interconnection (OSI) model was designed to meet this need. The OSI model is a set of communication standards, or protocols, that enable devices and applications to communicate with each other, regardless of  more...

CompTIA Network 2009 Network Devices ...etwork 2009 There are a variety of devices that are used on a network. Depending on the design and requirements of the network, the choice of devices put in place will vary. Some devices, such as routers and switches, will be found on almost every network, while other devices, such as wireless access points and content switches, are more specialized and will only be present if the needs  more...

CompTIA Network 2009 Network Components ...apply to network media and the types of media that can be used on a network, for instance twisted pair copper, coaxial, or fiber optic, as well as the connectors and other hardware required to allow the media to function correctly. Also, the logical operations of network media, for example transmission speeds, duplexing, and frequency, is explained. This course also describes how to install  more...

CompTIA Network 2009 Network Fundamentals ...twork communicates and even what devices and media can be used on the network. As well, the scope of a network, for example, if it s a LAN, MAN, or WAN, can have an impact on the type of topology chosen for implementation on the network. This course covers the basic devices used in a network, such as servers, workstations, and hosts, and focuses on the different logical and physical topologies  more...

CompTIA Security 2008 Threat Migration CompTIA Security 2008: Threat Migration CompTIA SY0-201 CompTIA Security 2008 Edition The central goals of network security are integrity, confidentiality, and availability. Even the most secure data systems are threatened on a daily basis, providing the challenge to administrators as well as users to maintain security. A decision must be made as to whether or not the cost of adding  more...

CompTIA Server 2009 Disaster Recovery ...incremental, and differential along with the common media used for backup, such as hard disks and optical media. In addition, disaster planning and the implementation of a disaster recovery plan are both described. The course maps to CompTIA\'s Server exam, SK0-003, and covers the following exam objectives: 5.1 Compare and contrast backup and restoration methodologies, media types and concepts;  more...

Internet-based Database-based Attacks ...d Attacks Internet-based attacks and the mechanisms used to both accomplish and to defend against them is a staple of both hackers and ethical hackers today. This course examines how to hack web servers, and conversely, how to defend against those attacks, how to examine web applications for vulnerabilities, and how to fix them, how web-based password cracking is done, and how it is  more...

SAP BusinessObjects Business Intelligence ...day operation. This data is extremely valuable and may be used by employees at every level of an organization. Before it can be utilized optimally, it must be formatted in such a way that an enterprise can capitalize on the vast amounts of data in its possession. SAP Business Intelligence (BI) is an enterprise solution that provides businesses with a comprehensive suite of tools to collect and  more...

SAP BusinessObjects Web Intelligence ...y asset. Each enterprise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how products are made, and how they are sold. Getting the most out of this data will determine the ultimate  more...

Ajax Applications Server Communication ...tion This course explores the technologies that are used to enable Ajax applications to interact with a server's external data. It will begin by examining the important role that ASP.NET, PHP, Java, and Ajax play in developing Ajax applications, and then explore how Ajax can access and utilize external data sent from a variety of sources. The course will move on to discuss JavaScript  more...

Ajax Basics ...roduce the history of Ajax and outline how it is commonly used to aid in the development of dynamic web sites. Beginning with the fundamentals of Ajax, the course will examine JavaScript s role in Ajax development, including objects, the Document Object Model, and events. It will also explore the specific techniques used by Ajax in web applications, including the XMLHttpRequest object, hidden  more...

Physical Security Physical Security Physical security is the foundation for all networking security mechanisms. Unless a network is physically secure from threats, all other types of security can be negated. This course focuses on the need for, and implementation of physical security and how it is used as an all encompassing backbone for enterprise security. This course also assists students who are preparing  more...

Wireless Attacks Countermeasures ...ore and more prevalent in corporate networks. The methods used to set up and secure these networks are often tested by hackers to see if they can penetrate and gain information from them. This course examines wireless systems and 802.11x WLAN operational modes. This course discusses WEP and other wireless security protocols, along with WLAN threats, wireless hacking tools, and the security  more...

Cryptography ...used for thousands of years to secure messages, identities, vital information, and communications mechanisms. This course analyzes the invention of cryptography, the use of algorithms and ciphers, and the secure mechanisms used for message authentication and certificate authority. And the course examines electronic security measures and the hacking tools that can be used to break encryption.  more...

Linux Hacking ...erent flavors that are available, and the file structures used. This course also examines the methods that can be used to secure Linux systems, along with the tools that can be used both to test the security, and to penetrate it. Finally, this course examines the countermeasures that can be put in place to maintain the security of Linux systems. This course also assists students who are  more...

Denial of Service Session Hacking ... Distributed Denial of Service attacks are common methods used by hackers to disrupt service to networks and to corporate environments. Session hijacking is used by hackers as a method to take over sessions after a user has successfully authenticated with a server. This course examines how DoS and DDoS attacks, along with Bots and Botnets, disrupt corporate environments. And it examines session  more...

Deterring Electronic Intrusions Deterring Electronic Intrusions Securing electronic access to an environment forms the backbone of IT security professionals' jobs. IT security specialists deal with methods to secure network access, both internally and externally. This course examines firewall, intrusion detection system (IDS), and honeypot detection techniques, as well as evasion techniques that can be used by an ethical  more...

Social Engineering Sniffing ...in big business, as social engineering is one of the most used methods to gain information and thus allow corporate networks to be hacked. Sniffing of corporate networks is also a method that hackers use to gain access to corporate resources. This course examines different types of social engineering and identity theft, along with sniffing techniques such as flooding and spoofing, the tools  more...

Communications Security in Windows Server 2008 ...licies, Account Policies, and Password Policies, that are used to implement security in your organization. It also explains how organizational units can be used to apply the Group Policy settings to a specific subset of computers or users, and how Internet Protocol Security (IPSec) can be used to secure Active Directory communications. The course is one in a series that covers the objectives  more...

Active Directory Certificate Services in Windows Server 2008 ...Certificate Services in Windows Server 2008, which can be used to employ cost effective public key technologies into your organization, allowing for secure and efficient communication within your network. It describes new support features that allow network devices such as routers and switches to obtain certificates, and a new console snap-in that allows you to view the health status of  more...

Footprinting Scanning Enumeration Footprinting, Scanning & Enumeration Gathering information about a company, its network, and the servers, services, and ports that it uses and has open is a very important part of preparing for an attack on a network; but it is also tremendously important for an ethical hacker to take the same steps and to find the same weaknesses. This course will examine the steps taken to gather  more...

Ethical Hacking The Need for Penetration Testing Ethical Hacking & The Need for Penetration Testing Ethical hacking - this almost seems like a contradiction of words, but it isn't; it is a skill set that is increasingly in demand from year to year. This course examines the differences between hacking and ethical hacking, the stages and phases of ethical hacking, the laws that govern hacking and ethical hacking, and the penetration testing  more...

Information Security Program Management Resources Implementation ... This course examines the policies, controls, and metrics used to make the program function efficiently, and the analyses that will be used to monitor the program on an ongoing basis. This course also examines the technologies, skills, and outside support that the information security program will use. This course will show you how to evaluate the current state of the program and actions to  more...

Information Security Program Development Resources ...res and architectures and the industry models that can be used as a basis for them. This course also examines controls and countermeasures that can be used to detect, prevent, and protect company resources. It examines the roles of individuals in an information security program, and looks at how documentation is kept at all levels while creating the information security program. This course  more...

Information Security Program Development Metrics Implementation Information Security Program Development: Metrics & Implementation ISACA Certified Information Security Manager Certified Information Security Manager® The implementation of an information security program can be time consuming but, if done properly, it will ensure that your company is able to meet its security objectives. This course examines the elements necessary for implementing and  more...

CompTIA Security 2008 Auditing Security Policies Disaster Recovery CompTIA Security 2008: Auditing, Security Policies & Disaster Recovery CompTIA SY0-201 CompTIA Security 2008 Edition Network Administrators create security polices, generate audit reports, and prepare disaster recovery contingency plans in the hope of both avoiding network security failures and being prepared should they actually occur. This course examines the methods used to secure a  more...

Group Policy Objects Strategy in Windows Server 2008 ...w Starter Group Policy Object (GPO) container that can be used to store a collection of administrative settings to create a baseline object for future group policy object creation. This course explores group policy deployment along with policy auditing, inheritance, and delegation, and is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active  more...

Installing Linux Installing Linux CompTIA CompTIA Linux Powered by LPI LX0-101 CompTIA Linux Show the techniques used for installing Linux and associated software.  more...

Exchange Server 2010 Message Transport ...m 70-662) The SMTP protocol is the primary protocol used to relay e-mail messages between servers on the Internet. Since most e-mail systems are connected to the Internet, it is important to understand how SMTP is configured in Exchange Server 2010. This course discusses the implementation of send and receive SMTP connectors on Hub Transport servers and Edge Transport servers. Also  more...

Exchange Server 2010 Public Folders Messaging Records Mgmt Exchange Server 2010 Public Folders & Messaging Records Mgmt. Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) Organizations process an increasingly large volume of e-mail every day. To ensure compliance with legal requirements or company policy, messaging records management (MRM) can be used. The two main components of MRM are retention  more...

Exchange Server 2010 Administrative Tools Exchange Server 2010 Administrative Tools Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) The Exchange Management Console (EMC) and the Exchange Management Shell (EMS) are still the primary management tools for Exchange Server 2010. The Exchange Control Panel (ECP) is a new browser-based tool that allows administrators and end users to  more...

Cisco Switch 1 0 Configuring Layer 3 High Availability Cisco Switch 1.0: Configuring Layer 3 High Availability Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Businesses and consumers that rely on intranet and Internet services for their mission-critical communications require and expect their networks and applications to be continuously available to them. A network with high  more...

Cisco Switch 1 0 Analyzing Campus Network Designs Cisco Switch 1.0: Analyzing Campus Network Designs Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has  more...

PSTN and VoIP Fundamentals PSTN and VoIP Fundamentals The history of telephony begins with the public switched telephone network (PSTN), which is the worldwide circuit-switched telephone network made up of public and private networks. Voice over IP (VoIP) is the latest telephone technology which is able to provide advanced services to both consumers and businesses, at a reduced cost. This course covers the history and  more...

VoIP Technologies VoIP Technologies There are a variety of technologies required to make VoIP work. Standards, protocols, and devices all need to be voice capable and, in many instances, compatible with both third-party devices and the PSTN. Along with a review of the TCP/IP protocol and basic routing, this course covers such VoIP elements as analog and digital interfaces; numbering and dial plans; gateways  more...

RFID Applications Management RFID Applications Management To recognize how RFID technology can be used in various industries and analyze RFID applications management programs.  more...

VMware Workstation 7 Managing Virtual Machines ...It provides an overview of the menu options and interface used to manage your virtual machines and explores common VM configurations settings including the ability to connect various hardware devices. Also covered are the use of teams in organizing your virtual machines, Workstation's unique record and playback functionality, the use of ACE packages, and VM management using the snapshot and  more...

VMware Server Overview VMware Server Overview VMware Virtualization allows multiple, resource-intensive applications to be run on one physical system. VMware ESX and VMware ESXi are bare-metal hypervisors, which can install directly on top of a physical server, sharing their resources with the host, and with each other. VMware Server is a hosted virtualization platform that can be installed like an application  more...

Virtualization with VMware An Overview Virtualization with VMware: An Overview VMware Virtualization has become increasingly desirable in today's IT infrastructures. Companies from small start-ups to enterprise environments are turning to virtualization, not only for testing, but also for full production environments now. This course examines the history of virtualization, the concepts behind virtualization, and how virtual  more...

Linux User Notification Device Management Linux User Notification & Device Management Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) Because Linux and UNIX were designed from inception as multi-user operating systems, there is often the need for a system administrator to provide information about system status and future availability to all users. Rather  more...

Cisco TSHOOT 1 0 Route Redistribution BGP Performance Issues ...(TSHOOT) v1.0 Ideally, a single routing protocol is used to exchange routing information in an enterprise network. However, organizational requirements such as partnerships, mergers, technology migrations, and changes in policy can make it necessary to support the use of multiple routing protocols in the same enterprise network. In such situations, route redistribution between the  more...

Cisco TSHOOT 1 0 Network Layer Connectivity OSPF EIGRP ...nology deployed in all current enterprise networks and is used in all areas of the network. For most connectivity problems in IP networks, the network layer is the point where troubleshooting processes start. Enhanced Interior Gateway Routing Protocol (EIGRP) and the Open Shortest Path First (OSPF) protocol are routing protocols that are commonly used in large enterprise networks.  more...

Cisco TSHOOT 1 0 Maintenance Troubleshooting Tools Applications Cisco TSHOOT 1.0: Maintenance, Troubleshooting Tools & Applications Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 Troubleshooting can be a time-consuming process. During outages, lost time comes at a price in terms of lost productivity or lost revenue. Knowing the environment in which you are troubleshooting is fundamental to efficient fault resolution. Any  more...

Cisco Route 1 0 Configuring Verifying BGP Operations ...operly configure BGP for scalable internetworking. BGP is used in performing policy-based routing and in order to manipulate the best paths chosen by BGP, a network administrator must understand the different attributes that BGP uses and how BGP selects the best path based on these attributes. This course covers BGP configuration and verification when connecting an enterprise network to ISP  more...

Cisco Route 1 0 Implementing Path Control ...ing the collection of tools, or set of commands, that are used to manipulate the routing protocol forwarding table, and bypass the default packet forwarding, come in handy. This course explains why it is necessary to manipulate routing information in order to obtain better resiliency, performance, and availability. This course also provides an overview of these tools, configuration examples of  more...

Cisco Route 1 0 Connecting the Enterprise to ISPs ...understanding to determine which routing option should be used in certain cases. Connectivity redundancy must also be considered. This course describes the connectivity requirements between an enterprise network and an ISP, the exchanging of routing updates with an ISP, and the types of connections to an ISP. It also explains how BGP may be used by enterprises to connect to ISPs, and how BGP  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ... single-area and multiarea OSPF designs, and the commands used to verify configurations. OSPF presents some design limitations, but offers up solutions for each. Scalability, improved CPU and memory utilization, and the ability to mix small routers with large routers are all benefits of using proper route summarization techniques which is a key feature of OSPF. An OSPF network can scale to very  more...

Cisco Route 1 0 The OSPF Routing Protocol ...en Shortest Path First (OSPF) is one of the most commonly used IP routing protocols in today's networks. It is an open standard that is used by both enterprise and service provider networks. OSPF has several functions and five packet types to enable all OSPF information flow between routers. OSPF areas may be made up of different types of network links and it is vital that you know which ones  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise ...IP. As an administrator, understanding the EIGRP commands used to configure a router is essential, especially during initial configuration or routing protocol migration. EIGRP can also operate over various underlying network technologies Ethernet over Multiprotocol Label Switching (EoMPLS), MPLS virtual private network (MPLS VPN), and physical Frame Relay, as well as multipoint and  more...

Storage Virtualization ...s what virtualization is and the technologies that can be used to accomplish virtualization. This course also examines different types of virtualization technologies, the SNIA virtualization taxonomy, block-level and file-level virtualization technologies, virtual provisioning, and different types of LUNs. Finally, this course examines EMC Invista and Rainfinity, and how they can be used to  more...

Server Application Virtualiztion in MS Win Server 2008 Server & Application Virtualiztion in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Enterprise Administrators must be knowledgeable about the features and benefits virtualization technologies have to offer and how these technologies can help them reduce costs and administrative resources. This course covers key virtualization  more...

Accessing Windows Networks Remotely in Win Server 2008 ...hods of connecting to remote networks as well as features used to keep networks secure. Discussed in this course are different types of remote access connectivity, along with the tunneling and authentication protocols available to secure these connections. This course explores planning Network Policy Servers, in addition to Network Access Protection which is used to enforce health policies on  more...

Certificate Services SANS High Availability in Win Server 2008 ...rtificates that validate the identity of users and can be used to secure e-mail correspondence and for web-based authentication. This course discusses planning considerations for CA deployment as well as considerations for deploying storage area networks. High availability is another key consideration when implementing Windows Server 2008. This course covers planning for availability and  more...

The Consumer Electronics Industry Overview Version 1 The Consumer Electronics Industry Overview: Version 1 The Consumer Electronics industry is made up of companies from around the world that manufacture electronic audio and video equipment for individual consumers and businesses. In this fast-moving industry, where some products are lucky to have a shelf life of more than a year, companies need to be able to adapt quickly. In addition, they  more...

The Chemicals Industry Overview Version 1 ...ue to consumers and other industries. These chemicals are used to produce plastics, synthetic fibers, lightweight automobile parts, fertilizers, cosmetics, household materials, computers, and many more products. High energy consumption, high prices of raw materials, diminishing returns, and sustainability are among the challenges that companies in this industry face. They are addressing these  more...

Installing Configuring System Center Essentials 2010 ...stem management tool for medium-size organizations. It is used by network administrators to manage computers and devices in their organizations. Essentials 2010 can be used to secure, monitor, update, and track their clients and servers in one central location, and can also be configured to manage clients and computers in workgroup based networks within the organization. This course discusses  more...

Querying XML Data With XPath and XQuery Querying XML Data With XPath and XQuery The XML Path Language, XPath, is designed to allow the developer to select specific parts of an XML document. XPath is also used extensively with the XML query language, or XQuery. This course will cover how to use these languages to both navigate and query XML data. Specific topics covered include XPath basics, XPath functions, as well XQuery built-in  more...

Web Services XML Web Services & XML Since XML provides a language that can be used on various platforms and by a variety of applications, it is an ideal way for web services to send information back and forth. This course will examine the key role that XML plays in the creation and use of web services and its various elements. Specific topics include using SOAP, WSDL, REST, and security.  more...

XML Language Basics ...sics XML (Extensible Markup Language) is a language used primarily for the management, display, and organization of data. XML consists of tags used to define elements and is derived from SGML or Standard Generalized Markup Language for use on the web. This course discusses the basics of creating documents in XML. It also covers how to use Document Type Definitions (DTDs) to define the  more...

XML Transformation Using XSLT XSL-FO XML Transformation Using XSLT & XSL-FO XSLT and XSL-FO provide a way to transform XML data into a variety of formats. They each have an important role to play since data often needs to be formatted for presentation to the end user. This course will examine how each is used to format and transform XML for user consumption, as well how to use both client-side and server-side methods to perform  more...

Global Brand Management Global Brand Management Extending a brand globally is an intricate process that requires thorough research and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to best approach global brand development by outlining how to carry out essential international market research and internal  more...

Information Security Governance Overview Information Security Governance: Overview ISACA Certified Information Security Manager Certified Information Security Manager® Information security governance is a major part of the job role of an information security manager. The goal of information security governance is to establish and maintain a framework to provide assurance that information security strategies are aligned with the  more...

Customer Driven Process Improvement Mapping Measuring Process Customer Driven Process Improvement: Mapping & Measuring Process Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process,  more...

The Income Statement ..., the Cash Flow Statement, and the Balance Sheet, and are used both internally and externally by a variety of users. The Income Statement can also be referred to as profit and loss statement or statement of operations, and is one of the most important financial statements. It shows the profitability of a company during a specified accounting period. This course aims to familiarize you with the  more...

Accounting Transactions and Books of Account ...e ledgers are then summarized, tested, and validated, and used for producing financial statements at the end of an accounting period. This course covers the key accounting skills of recording accounting transactions in a journal and then posting them into a ledger. You'll be guided through examples of appropriate general and special journals entries and you'll learn how to use general ledgers  more...

Identifying Resolving Windows 7 Application Issues ...ring during or soon after an installation are generally caused by some form of restriction, such as permission or policy constraints; an incompatible program configuration setting; or the inability of the installation program to access needed resources. Failures can often be resolved by changing a program configuration setting that is not supported. Software and programs that were compatible  more...

Troubleshooting Logon Resource Access Issues in Windows 7 ...esolve issues with resource access. Logon errors can be caused by simple issues such as network connectivity or use of incorrect credentials, an inability to contact authenticating servers, account misconfigurations, or even name resolution. This course provides technicians with an understanding of the authentication and authorization process, and the various user account policies and settings  more...

Resolving Windows 7 Network Connectivity Issues ...ols, as well as the trusted command-line utilities you're used to from previous operating systems. When it comes to network connectivity problems, the hardware should always be checked first. Windows 7 provides new and effective troubleshooting functionality using the Troubleshoot Problems link in the Network and Sharing Center, which should be your next step in troubleshooting. This course  more...

IT Strategy Essentials Business IT Strategy Alignment ...ere IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure IT and business alignment by examining the extent to which IT supports business goals, and the degree to which business strategy capitalizes on IT  more...

A Practical App 2009 Maintaining Operating Systems Windows 7 Update A Practical App. 2009: Maintaining Operating Systems (Windows 7 Update) CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application There are a variety of hardware and software resources a technician can use to troubleshoot Windows operating system issues. This course examines the commands, disk management tools, system utilities, and error messages commonly used to resolve such problems.  more...

A Essentials 2009 Operational Procedures and Preventative Maintenance A Essentials 2009: Operational Procedures and Preventative Maintenance CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Operational procedures are necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the  more...

A Essentials 2009 Security and Network Fundamentals IPv6 update A Essentials 2009: Security and Network Fundamentals (IPv6 update) CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Security and networking are important in the computer world. This trend has only increased as the average person's interaction on the Internet continues to grow. This course examines security concepts and technologies, such as encryption, authentication, firewalls, and  more...

CompTIA Server 2009 Server Functions Network Essentials CompTIA Server 2009: Server Functions & Network Essentials CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A network may have many servers on it, each playing a unique role. In order for a server to do its job properly, it must have the proper hardware and software installed. A server may be performing a network service, such as DNS or DHCP, serving applications such as e-mail, or  more...

Installing Linux Installing Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 101: Junior Level Linux Professional (LPIC-1) Show the techniques used for installing Linux and associated software.  more...

Configuring Network Connectivity in Windows 7 ... general. This course examines the protocols and settings used to accomplish this, along with the technologies and configurations that are used to protect and control computers that exist in these networked environments. This course will examine IP configurations, network settings, firewall configurations, and remote management and control using various tools such as Remote Assistance, group  more...

Deploying Windows 7 Deploying Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Deploying system images and configuring VHDs are skillsets that system administrators working with Windows 7 must become familiar with. This course examines the methods used to capture, prepare, and deploy system images along with configuring VHDs. This course maps to exam 70-680:  more...

MS Windows 7 First Look for IT Professionals MS Windows 7: First Look for IT Professionals Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending  more...

CompTIA Network 2009 Routing ...uding dynamic and static routing, as well as the criteria used to make path selection decisions. As well, this course examines the dynamic protocols used in routing, such as RIP, OSPF, EIGRP, and BGP. IPv6, which has some unique routing characteristics and uses its own dynamic routing protocols, is also examined. This course maps to the CompTIA Network 2009 exam objectives to identify common  more...

CompTIA Network 2009 Network Addressing CompTIA Network 2009: Network Addressing CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 In order for devices to be part of a network, each must have at least one unique address. All network devices have a hardware address but communication is enabled through the use of logical addresses, most commonly IP addresses. This course describes the two most common types of network  more...

CompTIA Network 2009 Network Security ... the various protocols and services, such as SSH and SSL, used in an overall network security system. Also described are basic security procedures including policy creation, user training, and software patching and updating. This course maps to the CompTIA Network (2009) exam objectives for explaining the function of hardware and software security devices and the issues that affect device  more...

CompTIA Network 2009 Troubleshooting the Network CompTIA Network 2009: Troubleshooting the Network CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 Even in the best designed and managed networks, problems will arise. Knowing the proper troubleshooting methodology and being familiar with the many tools both software and hardware available to troubleshoot network issues will make the task of finding and solving problems that much  more...

CompTIA Network 2009 Managing Monitoring the Network CompTIA Network 2009: Managing & Monitoring the Network CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 The task of managing and monitoring a network falls to the network administrator. In order to do a thorough job, administrators need to be aware of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and  more...