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From Online Training Directory
Architecting Web Content (Master Class)-Self Directed


... at non-programmers, but many programmers have found it a useful introduction to the idea of information architecture.
It is taught from the perspective of content creation so you will learn how to organize your information so that it will make sense to your users and it will be easy for them to use.After learning just what information systems architecture is and what is involved, you will
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Quicken 2002 Level 2



This course is an intermediate look at Quicken 2002. It explores some of the more advanced features of the software and familiarizes students with some useful tips to more efficient use of Quicken. The course will cover the various financial centers and planners, transactions, financial alerts, transaction categories, budgeting, taxes, asset and liability accounts, reports and graphs and
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Cisco CCNA WAN Protocols HDLC, PPP
This Unit introduces you to various WAN services, Point-to-Point Protocol, SDLC, HDLC and DDR supported topologies. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
This unit introduces you to the various WAN services, such as Frame Relay, ISDN, and X.25.
It explains the connection
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Architecting Web Content (Master Class)
... at non-programmers, but many programmers have found it a useful introduction to the idea of information architecture.
It is taught from the perspective of content creation so you will learn how to organize your information so that it will make sense to your users and it will be easy for them to use.After learning just what information systems architecture is and what is involved, you will
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WebSite101: Ecommerce strategies for the Entrepreneur


... for a successful web site, from chosing an effective and useful domain name, site building essentials, definitions of important terms, community building techniques, effective strategies for search engine placement, newsletter and ezine production and finally the mechanics of home office emphasizing web resources like online billing and recordkeeping services, use of efax, time management,
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Taking the Grr Out of Grammar
Grammar and punctuation rules are tools to help you communicate more clearly. You will enjoy learning and working with practical rules that relate to typical business writing.
Taking the ?Grr? Out of Grammar Grammar and punctuation rules are tools to help you communicate more clearly.
You will enjoy learning and working with practical rules that relate to typical business writing. Some topics
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Safe Computing For Educators
...to a wide variety of experiences. Although it can be very useful in educational settings, it can also be a dangerous place for students as well as educators. As an educator, you must keep yourself up-to-date with information to protect yourself and your students from getting into trouble. This course takes an interest in helping you learn some simple and effective ways to take advantage of the
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Principles of Home Inspection: 100 Hour Professional Development Certificate
...clear descriptions, detailed technical illustrations, and useful summaries of products, this course is the most exhaustive distance training available. Created by Carson Dunlop & Associates, one of the most successful home inspection companies in North America, Principles of Home Inspection is based on years of practical experience in both inspecting homes and training inspectors.
This course
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Medical Terminology Training


... is the prerequisite program for our Coding Course, and a useful adjunct to the Health Insurance Specialist Program. The program is a self-paced, interactive, learn-at-home process that has been designed by experts with over 35 years of experience in the MT field.
It is a doorway to employment in the medical field and a precursor to our billing, coding and transcription course. Plan to
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Leadership Assessment Profile
... think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance between my work life and my personal life? The dimensions measured by the Profile were developed and refined by Dr. John Lounsbury, a
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J2EE Part I ( JSP/servlet )


Learn the server-side Java in one easy attempt. Complement your web-front-end with this server-side part to create a whole application. Be comfortable with round-trip development.
We will mainly cover JSP/servlet/JDBC in this course.
Students will develop their own applications using server-side Java. Prerequisite: Strong understanding of the Java Programming Language and basic HTML, familiarity
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Harnessing the Internet
This tutorial is a basic introduction to the Internet as a reference resource for individuals who work in public libraries.
Harnessing the Internet Anyone who has ever used the Internet knows how vast and confusing this electronic resource can be. Working in a public library, you most likely use the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you
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Home Energy Fundamentals
Learn the fundamentals of how your home uses energy, and how to reduce your energy consumption. Methods of making your home more energy efficient will be covered, and you will gain an understanding of the basic types of renewable energy available.Student has access for 60 days but may complete the course sooner.
Home Energy Fundamentals In this five-module online course, you will get an
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Entrepreneur Assessment Profile
...about yourself as an entrepreneur, which, in turn, may be useful to you as you consider such key questions as: Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? Should I run a company or work alone as a self-employed freelancer? What kind of business should I own? The dimensions measured by the Profile were developed and refined by
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Customer Service Certificate
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student.
Welcome to Customer Service
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Database Management
...-based database model including coverage of SQL. A highly useful methodology for designing databases is presented and illustrated through a variety of examples. This course is designed for anyone interested in gaining familiarity with database management.
Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required
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Crystal Reports 8
...challenges in working with data and databases is creating useful, effective, and efficient reports that people will use to enhance the business capabilities of their companies. Upon completion of this course, the student will be able to quickly create and customize reports that will be useful and informative using Crystal Reports 8. The student will learn how to configure, develop, and run a
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Career Assessment Profile
... think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance between my work life and my personal life? The dimensions measured by the Profile were developed and refined by Dr. John Lounsbury, a
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Better Public Speaking- A Low Stress Approach


...instructor and will receive back, practical critiques and useful comments for each file you send. The sound files can be created on any computer and from a program every computer has in the Accessories section of the program list. You?ll send using your existing email program so no additional programs are necessary. A browser (either IE or Netscape) also is required, as well as an Internet
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Accounting In An Hour
Whether you re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and
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Solving Problems as a Team



...se description -- This course identifies some of the most useful group problem-solving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also
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Basics of Effective Communication



Course description -- Basics of Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful
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Introduction To Netscape 7



This course introduces Netscape Navigator, a fast and functional Web browser. Students will learn how to explore the Web and find useful information.
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From 123-CBT Computer Based Training
Techniques for Improved Time Management
... but they have to be realistic. Making "To-do" lists is a useful technique, but you can end up feeling overwhelmed by the amount that has to be achieved in a day, a week or a month. It is vital to prioritize the tasks, and the Priority Matrix is a quick and effective way of sorting the urgent, from the less important. It is relatively easy to make changes to the way in which you work while you
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Techniques for Improved Time Management
Problem Performance Identification
If problem performance is to be managed effectively then, it needs to be clearly identified. This may not be as straightforward as it may at first sound. There are different views about the methods of identifying problem performance and a manager needs to be able to appreciate the differing points of view. Specifically the distinction between conduct and performance is crucial, because the
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Elements of a 360-Degree Performance Review
... resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review process could result in misspent time and resources and be disappointing for the implementers and ratees. Whether you are currently using a 360-degree performance review process or are considering using one, you will derive the most satisfaction from having properly oriented
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Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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Using Data as a Technical Professional Consultant
...on. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition, you will be analyzing the information, arriving at conclusions, and presenting your findings and recommendations to the
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E-mail as a Marketing Tool
How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit
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Managing Your Anger
You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of
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ANSI C Programming Introducing C
To familiarize students with the capabilities of the ANSI C language and to enable them to write useful C programs
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Data Classification and Collection in Six Sigma
...sented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data exist, and they all need appropriate treatment during the collection, presentation, and analysis stages. You also need to be careful when applying sampling techniques to ensure data accuracy and integrity. This course will explore continuous and discrete
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Six Sigma DMAIC Defining the Problem
"What's your problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines
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Common Tests
...ermine the relationships among variables. Making the data useful is the job of the Analyze phase. By organizing, quantifying, visualizing, and testing the hypotheses and relationships between variables in a process, the Analyze phase narrows the focus to the few key causes of error or inefficiency. In the Improve phase that follows, Six Sigma teams then have the formulas, tested hypotheses, and
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Variance Contingency Tables and Nonparametric Tests
...ermine the relationships among variables. Making the data useful is the job of the Analyze phase. By organizing, quantifying, visualizing, and testing the hypotheses and relationships between variables in a process, the Analyze phase narrows the focus to the few key causes of error or inefficiency. In the Improve phase that follows, Six Sigma teams then have the formulas, tested hypotheses, and
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Collecting and Summarizing Data
The Six Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for establishing a baseline of current processes. This baseline is your starting point for process improvement. A critical part of establishing baselines is collecting data that will enable you to learn the current
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Planning a Diversity Initiative
...ce it is in place. It explains the process for collecting useful and meaningful feedback and provides metrics by which organizations can evaluate the effectiveness of their diversity programs. Finally, it offers a variety of options for organizations who find that their diversity program is in need of improvement. This SkillSoft product has been reviewed by the Employment Practice Group of
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Strategies for Building an Online Brand
...egins by identifying key branding objectives and provides useful strategies to take offline brands into an online environment. Additionally, the course explores tactics for building and maintaining long-term online customer relationships. The use of affiliates, e-mail, and virtual communities are also examined to help marketers make full use of the Web's interactivity. Armed with this array of
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Financial Risk Management
Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will
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SQL Server 7 0 - Implementing a Database - Part 2

...hods SQL Server uses to access data. Identify when it is useful to create an index. Select the columns to index. Select the characteristics of a clustered index. Sequence the steps SQL Server goes through to access data. Select the architectural features of nonclustered indexes. Identify the key difference between accessing data with a clustered index and accessing data in a help using a
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XML Programming--Part 1 Components Style Sheets

...first course in the series will teach learners why XML is useful for developing Web and enterprise applications and the basics about how to write XML well-formed documents. It will cover the history of XML, the features and benefits of XML, writing XML documents, and using style sheets, including Cascading Style Sheets (CSS) and the Extensible Style Language (XSL). This course will provide the
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XML Programming--Part 1 Components Style Sheets

...first course in the series will teach learners why XML is useful for developing Web and enterprise applications and the basics about how to write XML well-formed documents. It will cover the history of XML, the features and benefits of XML, writing XML documents, and using style sheets, including Cascading Style Sheets (CSS) and the Extensible Style Language (XSL). This course will provide the
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Paint Shop Pro 8 Part 1 Getting Started

...and various color management guidelines. Paint Shop Pro's useful Browser tool is covered. Learn To To identify features of the Paint Shop Pro 8 interface. To identify functions of Paint Shop Pro Browser. To match options for creating new images with their descriptions. Audience Basic end user who
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Listening Skills Listening Challenges

...ctively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the learner can encourage others to listen. Learn To Overcoming Listening Problems. Improving Listening
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Wireless LAN Security Part 2 Deplyoment Auditing

... Identify types of equipment that are useful when performing a Wireless Local Area Network (WLAN) site survey. Identify vulnerabilities of Wireless Local Area Networks (WLANs). Match vulnerabilities of Wireless Local Area Networks (WLANs) with their specific threats. Unit 2: Ongoing Management and Auditing (3 - 4 hours)
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Leading the Way Learning to Lead

In "Leading the Way: Learning to Lead," you will learn what it means to be a leader, how to relate to your followers, and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You
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Delegation Understanding Delegation

... characteristics of good delegators. The course ends with useful teaching centered on when to delegate tasks and how to create delegate profiles. Learn To To identify the benefits of delegation To identify delegation styles To identify tasks that should be delegated To identify
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Achieving Success Without Authority Focusing on Results

...n influencing people. Identify useful questions to help determine the effectiveness of your leadership. Identify guidelines for enhancing performance. Identify the guidelines to initiate an effective team meeting. Audience This series is aimed at all employees in supervisory or management positions, or
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From A2Z Security Group
Common Sense way to start your own Business




To provide candidates with the knowledge and skills to start and develop a business. This course, delivered as an online and distance learning package will take you from your initial business idea to developing and using effective marketing strategies. Although UK based, the course content can be equally useful for other countries.
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From 6P International, LLC
Back Injury Prevention in Health Care
...t of lifting and moving patients and residents. It may be useful in settings such as hospitals, nursing homes, assisted living facilities, board and care homes, and during the provision of home health care. Some of the benefits of back injury prevention include decreased injuries and costs, as well as increased efficiency and employee morale. The practical suggestions in this course are aimed
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Safety and Health Programs
CATEGORY:
General Industry
COURSE DESCRIPTION:
This course is designed for employers, supervisors, and managers who need to thoroughly understand, implement, and communicate an OSHA program. Workers who need to be educated and aware of OSHA issues within their domain will also find this course useful. Moreover, OSHA officers and coordinators who need to develop an OSHA program and ensure
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From Serebra Learning Corporation
Computer Telephony Integration
This WestNet e-Learning module provides a broad overview of the way CTI typically works. We will then describe the different levels of automation that fall under the general category of CTI and define some of the key terms and concepts necessary to understand CTI functionality.
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Adding Graphics to Presentations in PowerPoint 2007
...useful authoring application tool for creating dynamic slide show presentations. This course demonstrates how to create visually appealing presentations using PowerPoint's design templates and implementing new Microsoft Office 2007 themes. The course also explores the introduction of SmartArt in PowerPoint 2007, a feature that allows you to add some glamour to your presentations by using colors
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Preparing for Mutual Success Reduce CSR Stress
This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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Communicating Clearly Write to be Understood
Communicating Clearly: Write to be Understood, is the first of four courses in this curriculum. After the completion of this course you will be able to recognize when writing is appropriate, list the questions in determining a key message, recognize communications that are clear and error free and identify techniques for developing common types of business document. The PrimeCommunication
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Communicating Clearly Speak to be Heard
Communicating Clearly: Speak to be Heard, is the second of four courses in this curriculum. After the completion of this course you will be able to define the steps in the communication process, match the situation and recipient to the most appropriate delivery method and environment, and identify ways of delivering a message so that the meaning is understood. The PrimeCommunication curriculum
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Presenting Your Ideas Plan for High Impact
Presenting Your Ideas: Plan for High Impact, is the third of four courses in this curriculum. After the completion of this course you will be able to list the qualities of a successful presentation, identify the elements of presentation planning, identify strategies for organizing a powerful presentation and distinguish well-designed visual aids from poorly-designed ones. The PrimeCommunication
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Presenting Your Ideas Captivate Your Audience
Presenting Your Ideas: Captivate Your Audience, is the fourth of four courses in this curriculum. After the completion of this course you will be able to recognize the components of effective delivery strategies, list ways to use visual aids in a manner that supports your script, identify the steps for responding effectively to audience questions and identify the five categories for assessing
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Plan and Organize Your Documents Brainstorm Before Writing
This course teaches the four principles of brainstorming and demonstrates five useful brainstorming techniques. Professionals who want to enhance their written business communications by effectively addressing audience needs
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The Basics of Listening
Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication
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Listening for Comprehension
Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, certain sections of this course deviate from
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Listening for Higher Purposes
Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team
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Enhancing Your Listening Skills
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your
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Effective Listening Skills Simulation
Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness and practice. In the course of this simulation, you will attend a day-long seminar, studying the topic of Effective Listening Skills through various exercises, lectures, quizzes and small-group activities. The day's events will be guided by an
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E-mail as a Marketing Tool
... products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit from better customer relations and increased sales. This course is specifically targeted at individuals who use e-mail for their personal
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Elements of a 360-degree Performance Review
... resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review process could result in misspent time and resources and be disappointing for the implementers and ratees. Whether you are currently using a 360-degree performance review process or are considering using one, you will derive the most satisfaction from having properly oriented
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Financial Risk Management
...and products used to manage corporate risk. You will gain useful experience in risk management through a series of exercises and examples aimed at teaching various options that significantly reduce exposure to risk. This course is designed specifically for business managers, financial professionals, and other business professionals who have the need to understand finance and investment in
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Six Sigma Management and Planning Tools
In the 1970s, a group of seven "new" tools for quality management were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams,
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Collecting and Summarizing Data
...u will learn how to plan for data collection and design a useful and professional-looking data collection vehicle, how to choose an appropriate check sheet for data collection purposes, how to create an effective sampling strategy, and how to conduct a Failure Mode and Effects Analysis (FMEA). Six Sigma is a registered Tr Candidates for Black Belt certification; managers/executives overseeing
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Six Sigma DMAIC Defining the Problem
What's your problem? It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for
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History of Organizational Improvement and the Foundations of Six Sigma
...useful to understand the history of organizational improvement and the contributions of various leaders in the field of quality. This course examines the concepts of quality, customer satisfaction, and continuous improvement that are common among Six Sigma, the Total Quality Management movement, and continuous improvement. It also discusses the continuum among each of these business approaches.
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Scoping Your Internet Project Research Accurate Data
This course helps learners to recognize the challenges associated with online research, and how to effectively research accurate, ethical, and useful data through searches and surveys on the Internet. Professionals who want to create and promote an online marketing strategy
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ANSI C Programming Introducing C
To familiarize students with the capabilities of the ANSI C language and to enable them to write useful C programs Programmers and software developers new to ANSI C
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Introduction to UNIX
...e commands, and creating files. It also addresses several useful electronic communication programs available on a UNIX operating system. The course begins with an introduction to the features and capabilities of a UNIX operating system. It introduces the student to the system's main components and to the way they work together. It also discusses the UNIX operating system's ability to
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OS 390 and SMP E Fundamentals
This course describes the capabilities and basic operating processes of System Modification Program Extended (SMP/E). Specifically, it discusses SMP/E's system management and maintenance capabilities, SMP/E processing and data flow, SYSMOD content and construction, SMP/E primary and secondary data sets, and the JCL used for SMP/E execution. This course is designed for system programmers who are
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Basic COBOL
This course provides a thorough foundation in COBOL programming. It begins by describing COBOL, the format and source statements, the name and purpose of each division in the program, defining variables in WORKING-STORAGE, creating paragraphs and executable statements in the PROCEDURE DIVISION. PERFORM, GO and IF statements are covered. A first COBOL program is developed from start to finish.The
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Optimizing Database Performance in Oracle 10g
To outline the processes and considerations for optimizing an Oracle database using alerts, trace files, and advisors Oracle database administrators and database operators
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Creating Basic Presentations using PowerPoint 2003
To explain how to create basic presentations using PowerPoint 2003 Office personnel at all levels; those wishing to become familiar with PowerPoint 2003; those wishing to become certified in the Microsoft Office Specialist Program as Office PowerPoint 2003 Specialist or an equivalent end-user certification
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Creating Diagrams with Visio 2003
To introduce Visio 2003 and its features and demonstrate how to use it to create diagrams End users, office personnel at all levels, and anyone wishing to become familiar with Visio 2003
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Getting Started w PowerPoint 2003
...se in the PowerPoint 2003 curriculum. This course will be useful for users who want to create a professional presentation, and add different components to it to enhance the visual appeal of a slide show. The course describes the fundamentals of PowerPoint 2003 and introduces its features. It teaches the user to create slides, add graphic and other special effects to the slides, organize the
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ECDL ICDL 4 Module 6 Presentation - Introducing PowerPoint 2003
To explain how to create basic presentations using PowerPoint 2003. Note: the exercise items included with this ECDL-approved training are not ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using PowerPoint 2003; end users wanting to attain an ECDL or ICDL
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Working with Numbers


Learn how to work with numbers successfully Anyone who's "good with figures" uses various tips and tricks to make numbers easier to work with. Working with Numbers concentrates on useful short cuts rather than "classroom theory" that underlies many everyday activities.
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Conflict Management Series: What is Conflict?


Conflict happens. Whether it's individuals clashing, organisational change or demanding customers, conflict is a normal part of working life. But it's something that people can find hard to handle and, if you don't manage it carefully, everyone can lose out: you, the organisation and your team. This course will examine what conflict is and broadly explain how it works: the issues that cause it,
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Oracle Applications 11i General Ledger: Transactions
This course covers concepts of transactions and the procedures for creating different types of journals that are useful in specific situations.
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CICS Application Programming II
This course provides users with a comprehensive view of modern CICS coding. It deals with introductory through advanced topics in CICS, and introduces the CICS environment, programs, functions, and transactions (BMS Maps, CICS programs). Conversational and pseudo-conversational programming are also covered. Application developers, programmers, systems analysts, managers, operations staff.
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Introducing Office XP
The Introducing Office XP WBT is an overview course on Office XP suite of products. The course covers the new and enhanced features of Office XP that are common across all Office applications. This course is particularly useful to users migrating from earlier versions of Office products to Office XP products. Users who want to understand the features of Office XP.
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Getting Started with PowerPoint 2002
...ffice XP: PowerPoint 2002 curriculum. This course will be useful for users who want to create a professional presentation, and add different components to it to enhance the visual appeal of a slide show. The course describes the fundamentals of PowerPoint 2002 and introduces its features. It teaches the user to create slides, add graphic and other special effects to the slides, organize the
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Paint Shop Pro 8 Part 1 - Getting Started
This objective of this course is to give the learner a comprehensive introduction to the capabilities and tools of Paint Shop Pro 8. Painting and Drawing tools are covered, as is the creation and management of images and various color management guidelines. Paint Shop Pro's useful Browser tool is covered. Basic end user who wishes to use Paint Shop Pro 8 to generate and work with images with a
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Listening Skills: Listening Challenges
This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret use and improve body language as a form of communication. Finally it identifies common listening styles so the
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Delegation: Understanding Delegation
In "Delegation: Understanding Delegation " you will learn what delegation is and how to generate a delegation climate in your workplace. Outlining the benefits of delegation and the reasons why it is so important the course then teaches the positive results of delegation as well as how to identify potential delegates and some strategies for managing them effectively. The course encourages
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Customer Care: The Value of Customer Care
Customer Care: The Value of Customer Care is the first of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer care to your company and identify how you can help your company to excel. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's busy
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Customer Care: You Make the Difference
Customer Care: You Make the Difference is the second of eleven courses in this curriculum. After the completion of this course you will be able to identify guidelines for improving customer satisfaction apply human touch guidelines to improve customer care and identify the benefits to you of giving good customer care. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer
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Customer Care: Who is the Customer?
Customer Care: Who is the Customer? is the third of eleven courses in this curriculum. After the completion of this course you will be able to identify the four steps in the customer relationship management process identify internal customers and identify the benefits of value chain management. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job
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Excelling at Customer Care: Customers Define Success
Excelling at Customer Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that
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Excelling at Customer Care: Recognize Critical Moments
Excelling at Customer Care: Recognize Critical Moments is the fifth of eleven courses in this curriculum. After the completion of this course you will be able to list the guidelines for dealing with moments of truth and analyze the moments of truth in a real-life situation. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's
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Excelling at Customer Care: Increase Sales via Service
Excelling at Customer Care: Increase Sales via Service is the sixth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of being sales oriented identify the difference between features and benefits and identify questioning techniques that increase sales and customer satisfaction. The PrimeCustomer Care curriculum offers a useful
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Communicating with Customers: Service Face to Face
Communicating with Customers: Service Face to Face is the seventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the six categories of face-to-face communication identify the critical success factors in face-to-face communication and identify the benefits of active listening to customer care. The PrimeCustomer Care curriculum offers a useful
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Communicating with Customers: Service via the Telephone
Communicating with Customers: Service via the Telephone is the eighth of eleven courses in this curriculum. After the completion of this course you will be able to identify the advantages and disadvantages of telephone communication and identify the critical success factors in effective telephone communication. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care
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Communicating with Customers: Service via the Internet
Communicating with Customers: Service via the Internet is the ninth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of the Internet for customer care and identify the guidelines for successful use of e-mail. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for
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Rising to the Customer Challenge: Turn Complaints into Delight
Rising to the Customer Challenge: Turn Complaints into Delight is the tenth of eleven courses in this curriculum. After the completion of this course you will be able to identify the benefits of customer complaints and identify the steps in the service recovery process. The PrimeCustomer Care curriculum offers a useful toolkit of practical customer care techniques and job aids for today's
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Rising to the Customer Challenge: Engage Difficult Customers
Rising to the Customer Challenge: Engage Difficult Customers is the eleventh of eleven courses in this curriculum. After the completion of this course you will be able to identify the five guidelines for handling the unreasonable customer identify the four guidelines for handling the angry customer and identify the four guidelines for handling the unhelpful colleague. The PrimeCustomer Care
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XML Programming Part 1: Components and Style Sheets
This first course in the series will teach learners why XML is useful for developing Web and enterprise applications and the basics about how to write XML well-formed documents. It will cover the history of XML the features and benefits of XML writing XML documents and using style sheets including Cascading Style Sheets (CSS) and the Extensible Style Language (XSL). This course will provide the
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Relational Database Concepts


Teaches practical and useful information about database management systems, their design and environment.
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Relational Database Concepts


Teaches practical and useful information about database management systems, their design and environment.
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From Seletel Informatique
Dreamweaver MX
This series presents instruction on designing for the Web using Macromedia Dreamweaver MX. Topics include an introduction to the new interface and the basic concepts of Web design, in addition to procedures for setting up the site, managing the site and a development team, creating pages, inserting basic text, links, and images, and finding or creating Web-optimized images. The latter part of the
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Customer Service
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service.
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From SilkWeb Consulting & Development LLC
New Supervisor Training

Supervisors need practical knowledge and useful tools they can employ to ensure productivity, growth, and quality. This program covers topics relevant to newly promoted supervisors. New Supervisors need to learn to set boundaries, run successful workgroups, establish goals and expectations, give performance feedback, address general supervision issues, and motivate staff.
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From Software Training Academy, Inc
The Spring Framework revised

...rative control over object creation and assembly; this is useful for any tier of any Java application. So is Spring's validation framework, and so we study these things in a mix of standalone (J2SE) applications and Web applications deployed to the Tomcat server/container. Then students build Web applications that use the Spring MVC framework to rationalize their designs into coherent
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Overview of J2EE Development

...pecifications. Developers may also find this course quite useful as a starting point for one or more of our courses in specific J2EE technology it gives a great sense of the big picture before one dives into the details of Servlets, JSP, EJB, or Java Web services.
The course is presented seminar-style, with no hands-on exercises for students and no need for lab equipment. The instructor
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Securing Java Web Services

...teaches interoperable specifications and would be equally useful to developers working on other Web-service-capable platforms such as .NET.
LEARNING OBJECTIVES
Understand the unique challenges in securing interoperable XML-based services.
Apply W3C standards to digitally sign and encrypt XML fragments and documents.
Understand the importance of the WS-Security specifications to
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Introduction to EJB

This course introduces the experienced Java developer to Enterprise JavaBeans -- the Java EE standard for scalable, secure, and transactional Java components. EJB 3.0 has reinvigorated this area of Java enterprise development, with dramatic improvements in ease of use and smooth integration with servlet-based or JSF web applications. This course treats the 3.0 specification, with a few notes on
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Developing Java Web Services

... SAAJ and JAX-RPC. These chapters are meant to be equally useful to developers and non-developers project managers, analysts, technologists and support staff. There is a great deal of hands-on demonstration of running Web services, inspecting SOAP traffic, WSDL definitions, and a little bit of Java code, but no Java coding. The focus is on the architecture itself, and on the roles that various
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Developing Web Services with WebLogic TM

...ementation.
Analyze Java domain models and identify the useful JAX-RPC mappings.
Build a Web service based on an existing Web application.
Build a Web service based on an existing WSDL descriptor.
Build a Web-service client based on a WSDL descriptor.
Describe the relationship between the EJB 2.1 and JAX-RPC 1.0 specifications, and how EJBs can implement Web-service endpoints.
Build
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NET Tuning Debugging and Optimization

...lop the application. Therefore, this course would also be useful to programmers who use other .NET languages, such as VB.NET. However, all example code and lab exercises are provided in C#.
The course incorporates a case study approach, involving use of many important features of the .NET Framework, including Windows Forms, ASP.NET Web Forms, Web services, and XML. The case study can serve
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ASP NET Ajax Using Visual Basic




...oduces the AJAX Control Toolkit, which provides many very useful controls enabling sophisticated client-side effects with relatively little programming. The last chapter covers built-in application services, which provides a client-side API to various services on the server, such as authentication and user profiles.
Numerous programming examples and exercises are provided. A case study
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ASP NET Ajax Using C

...oduces the AJAX Control Toolkit, which provides many very useful controls enabling sophisticated client-side effects with relatively little programming. The last chapter covers built-in application services, which provides a client-side API to various services on the server, such as authentication and user profiles.
Numerous programming examples and exercises are provided. A case study
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From Learningdom
Oracle DBA training
Introduction to Oracle database, Architecture, Installing an Oracle DB, Building an Oracle DB, Oracle Processes, Managing the Oracle Instance, Manage database storage structures, Manage Redo and undo, Administer User security, Manage Schema objects, Configure Oracle Network environment, Managing Data and concurrency, Oracle database security, Proactive maintenance, Performance management using
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From ProTrain Online
Fundamentals of Solar Hot Water Heating



This online course concentrates on the basics of installing code compliant solar hot water systems. This course will be useful for people who currently work in or plan to be employed in the solar hot water industry. Student technicians will learn practical design criteria, installation guidelines, safety issues, maintenance, and legal considerations of solar hot water heating systems. 60 hours.
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From PsyAsia International
Identity Accreditation Workshop



...useful tools in today's workplace. Not only do they provide a scientific basis for selection and development of employees, they also save incredible time and cost given their ability to assess candidates rapidly and objectively. However, these benefits disappear if the tools are not used properly. It's important for all users of a test to understand the basic principles of psychometric
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From Multi-media Access
Radiation Safety: Industrial Sources


"Radiation Safety for Industrial Sources" is designed to give the basic facts on radiation safety to workers in general industry. It is intended for users with sealed radiation sources enclosed within industrial devices. Workers in filling operations in which fill-checkers use radiation for detection of "filled or rejected" will find this program especially useful. Topics covered include basic
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From Ideal Performance Training
Indoor Cycling Instructor Course



... you are training to become an instructor and so might be useful to them for teaching in future :-)
4. Sit your written assessment online at a time to suit you - The online resources include a quiz so you can familiarise yourself with the online written assessment format and when you are ready you can take your full written assessment online at a time to suit you.
5. Receive feedback
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From Hurley Write, Inc.
Business Writing

This seven-week self-paced, online course covers the fundamentals of business writing, including writing emails and business letters, effective language use, writing reports, and useful editing and proofreading strategies. The course includes voiced lectures, downloadable suppplements, and writing options on which we provide feedback.
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Writing Fundamentals


This five-week online course covers the fundamentals of writing effective documents, including analyzing audience and purpose, avoiding "noise," understanding the rhetorical context, using language effectively, and creating useful editing and proofreading strategies.
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From Wavelength
E-Learning for Trainers




...
18. Internal Audiencea s Requirements
19. Designing useful formats for design and development of eLearning content
20. Composition of an eLearning storyboard
21. Writing effective visual and interactivity descriptions
22. Interacting with other Disciplines (Media/ Programming)
23. Introduction to the concepts of:
- Readability,
- Sharability,
- Accessibility
24.
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Instructional Design for Trainers




... for Sifting Content to include in Training
15. Creating Useful and Interesting Handouts
16. Designing Effective Ice-breakers
17. Designing Effective Training Games
18. Writing relevant stories
19. Creating Cases and Role-plays
20. Creating:
The Facilitator Guide
The Participant Guide
PowerPoint Presentations
21. Prevalent ID/ Language Standards and Adherence
22.
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From Sessions Online School of Design
writing javascript and dhtml


If learning the basics of JavaScript and CSS just whetted your appetite from more interactivity and functionality, read on.
This 6-lesson course will take you way past the fundamentals in Web coding. You'll learn how to code highly interactive and functional JavaScript and DHTML from scratch, creating floating navigation menus, browser detectors, animated text and image objects, dynamic content,
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From The Virtual Training Company
Adobe After Effects 7 - Rock Solid Foundation
...ickly get up to speed creating amazing graphics with this useful and fun application. Chad has a very energetic and humorous teaching style that will not only get you a rock solid foundation with After Effects, but will also keep you entertained the entire time. Also, as a special bonus, included with this training package are work files, sample After Effects projects, tons of 3rd party plugin
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Data Modeling
Data modeling is the act of exploring data-oriented structures. When building a database, data modeling implies the creation of a model for data within that database. Data models can be used for a variety of purposes, from high-level conceptual models to physical data models. VTC author, Gavin Powell, covers topics such as normalization and denormalization for relational data modeling, fact
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AutoCAD 2005 for Architects
AutoCAD 2005 for Architects builds upon the previous title, AutoCAD 2004 for Architects. It is intended for intermediate to advanced users who want to take full advantage of AutoCAD in an architectural environment. This tutorial will guide the user to more advanced 2D features of AutoCAD and basic 3D concepts. VTC author, Ivanhoe Tejeda, begins the tutorial by creating working drawings for a
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Pro Tools LE
Pro Tools LE is the leading digital audio solution, providing you with simplicity, stability, and incredible sound. With Virtual Training Company's tutorial, you will soon learn how to record, edit, mix, and create your own audio sequencing. Recording artist, producer, and engineer Jonathan Kagi illustrates the elements of the interface of Pro Tools one at a time, then shows you how to combine
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Adobe Illustrator 10 Techniques
Virtual Training Company's Illustrator 10 Techniques is a tutorial aimed at those who want to expand their working knowledge of the application, and for those who have viewed VTC's Illustrator 10 tutorial (ISBN#1930519583). Rick Martin takes you through 10 individual projects, with each one concentrating on a different design technique available in Illustrator. He will take you step by step
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Adobe InDesign
Adobe InDesign 1.0 Software shares the language of professional designers, delivering unparalleled creative freedom, productivity, and precision for designing superb pages. It works seamlessly with Adobe's PhotoShop and Illustrator applications, providing a single integrated system that does not interrupt your creative process. Virtual Training Company author Ian Cowles begins by introducing and
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Microsoft Windows 2000 Network Infrastructure
This Windows 2000 Network tutorial enables users to learn the many aspects of networking with Windows 2000 products. Professor Louis DiPaola teaches you about DHCP, dynamic DNS, certificate servers, and monitoring and troubleshooting your network. As you go through this Virtual Training Company tutorial, you will become a more confident administrator. This is also a useful resource in preparing
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FileMaker Pro Scripting
...useful application that takes the headache out of keeping your business databases organized. Virtual Training Company's FileMaker Pro Scripting tutorial is perfect for gaining a more in-depth understanding of the actual use of scripts in real-world situations. It is highly recommended that you complete Virtual Training Company's FileMaker Pro 3/4 (ISBN#1889347450) or 5 (ISBN #1889347876) so
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AOL 6
AOL (America Online) 6 is an Internet Service Provider and more. It contains a browser, mail provider, and content provider that allows pictures, chats, a calendar, and more, all in one software package. Follow Matt Neutra, your guide in this Virtual Training Company tutorial, as he takes you through the welcome screen and the navigation of AOL 6 and over sending email with attachments, the
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Netware 5 Admin Novell
Unmatched performance, security, and reliability, Novell NetWare 5 has the tools needed for today's e-business and web-based network solutions. Open architecture standards allow fast, secure integration. Join Professor Louis DiPaola as he shows you the "nuts and bolts" of this system software. He will give useful knowledge such as how to manage users, file system security, login scripts, and the
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Microsoft Windows 95 Basics
...nd the evolution of the Microsoft OS. Windows 95 has many useful features, such as easy Internet access and multitasking. It also installs easily with few hardware requirements and has comprehensive compatibility. With Windows 95, you can set up a network, configure hardware, and even uninstall programs automatically. If you are a beginner, this training is perfect for you. Author Damienne
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Adobe PageMaker 6 5 Advanced
Adobe PageMaker was one of the first page layout applications, and is still heavily used in many corporate production environments, as well as some studios and magazines. If you are looking for employment within corporate desktop publishing departments, learning PageMaker is a must. In Virtual Training Company's PageMaker 6.5 Advanced tutorial, author Diane Presler begins by making you comfortable
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From Sonu"s Academy
Certificate course in basic selling skills

This is the Mail based Certificate in Basic Selling Skills.
* Now take a fast track growth in your career. Earn a professional certificate only in 3 months.
* Learn at your home. Gift yourself with freedom from attendance to classes and hassels.
* Learn practical and useful skills in selling and make better sales for your organisation and lead a successful life.
Contact today. Mail us on
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From ReInvent Software Solutions
The CAT Lounge
A unique coaching and mentoring program on problem-solving skills, especially aimed at the CAT aspirants, but useful for anybody intending to boost their problem-solving skills. Visit the site http://www.thecatlounge.com for a free preview.
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From Teach Me IT
Implementing an Oracle8 Data Warehouse

...ble in their organization s databases and convert it into useful information. After completing this course, the user will be able to:
Create a core repository with Oracle8
Partition VLDB tables with Oracle8
Use SQL*Loader
Implement Oracle products available for moving data into the warehouse
Index a data warehouse
Manage indexes in a data warehouse
Describe OLAP databases
Describe the
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Getting Started with PowerPoint 2003

...se in the PowerPoint 2003 curriculum. This course will be useful for users who want to create a professional presentation, and add different components to it to enhance the visual appeal of a slide show. The course describes the fundamentals of PowerPoint 2003 and introduces its features. It teaches the user to create slides, add graphic and other special effects to the slides, organize the
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Getting Started with PowerPoint 2002

...ffice XP: PowerPoint 2002 curriculum. This course will be useful for users who want to create a professional presentation, and add different components to it to enhance the visual appeal of a slide show. The course describes the fundamentals of PowerPoint 2002 and introduces its features. It teaches the user to create slides, add graphic and other special effects to the slides, organize the
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From Skillspride Online Training
Negotiation Skills
Too often a group will meet to negotiate an arrangement and fail to come to a reasonable position - entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to " off positions and win-lose type situations. Aggressive behavior wins out and the result is not implemented. Win-lose can lead to a future of even less useful meetings. This Course offers the opportunity
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LINUX Overview
To provide technical users new to Linux with a sound appreciation of the operating system. The course provides readers with knowledge and confidence in the most useful Linux tools and utilities.
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From Sessions Online School of Design
Advertising Design Course


...e goals of ad copy, exploring some copywriting techniques useful for freelancer designers who may need to work with copy: active words, alliteration, onomatopoeia, irony, brevity, and Q and A. Agency designers learn some tips on working efficiently with copywriters and the lesson wraps up with some concepts for text layout. In the exercise, you'll write the copy and lay out the typography for
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flash experience design


Macromedia Flash provides us with the tools to create new forms of interaction, involving and engaging Web users in ways only hinted at in television and theater.
In this project-based training course, you'll learn how to design interactive Flash environments that deliver a message or tell a story. Narrative tools explored will include Flash event-driven functionality, movie clips, non-linear
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