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PowerPoint XP Comprehensive ... Insert and Modify Text Add Text To Slides - About Using Text In A Presentation - Add Text To A Slide Import Text - Use The Office Clipboard - Import A Word Outline Edit Text - Use The Spelling Checker - Find & Replace Text - Selecting Text - Change Text Alignment Format Text - About Text Formatting - Modify Text Formatting - Use The Format Painter - Work With  more...

Access 2002 Intermediate ... Types & Sizes Creating A New Database Opening A Table Using Find Search Options Using Replace Filtering By Form Removing A Filter Creating An Advanced Filter Applying More Than One Filter Sorting In Form View Applying The Last Known Filter Printing Data In Form Style Compacting Databases & Projects Lesson 2: Fields & Field Properties Introduction Opening Access Opening A  more...

Access 2002 Basic ...sson Objectives Opening Access Creating A New Database Using The Table Wizard Selecting Fields Removing A Field Renaming A Field Design View Entering Data Creating A New Record Resizing A Field Deleting A Field Deleting A Record Closing A Table Deleting A Table Manually Creating A Table Entering Field Names Assigning A Primary Key Viewing Help Applying An Input Mask Required  more...

Excel 2002 Basic ...t Deleting A Comment The If Function The Logical Test Using Absolute Cell References Reviewing Results Saving A Workbook The Save As Dialog Box Lesson 3: Objects & Formatting Introduction Lesson Objectives The New Workbook Task Pane The Recently Used File List Changing The Zoom Percentage Selecting Non Adjacent Cells Changing Font Color Accessing The Clip Art Task Pane  more...

Excel 2002 Intermediate ...med Range Absolute Cell References The Median Function Using A Named Range As An Argument Manually Entering A Function Argument Tooltips Viewing Formula & Results The Formula Auditing Toolbar Additional Help On Functions Formatting A Range Of Cells Creating A Pie Chart Specifying A Data Range Entering Titles Positioning The Legend Selecting Data Labels Specifying A Location For A  more...

Excel 2002 Advanced ...d Query Full Screen View Sorting Data Then By Sorting Using AutoFilter Using Custom AutoFilter The Data Form Dialog Box Changing A Record Deleting A Record Disabling AutoFilter Removing Filters Advanced Filters Saving Your Work Lesson 2: Scenarios & Security Introduction Lesson Objectives Saving A Workbook As A Template Accessing Saved Templates Saving A Template As A  more...

Outlook 2002 Volume 1 and Volume 2 ...ngs Introduction Lesson Objectives The Organize Tool Using Folders To Organize Your Messages Color Coding Your Messages Using Views To Organize Your Messages Junk E-Mail Finding Items Using The Advanced Find Feature AutoComplete Addressing Accessing Help Outlook 2002 Email Introduction Setting Up - Dial-Up Connection Setting Up Email - Mail Accounts The Address Book Composing  more...

Windows XP Basic ...ard The Start Menu Opening A Program Closing A Program Using The File Menu The File Menu Different Ways Of Opening Programs The Minimize Button The Restore Button The Maximize Button Switching Between Windows Using The Scroll Bars Tiling Active Windows Moving Windows Around The Desktop Retaining The Viewing Option More About The File Menu Naming A Folder Changing Folder  more...

Windows XP Networking Internetworking ...orer Closing Internet Explorer Conclusion Lesson 2: Using The Internet Explorer Introduction Lesson Objectives Opening Internet Explorer Customizing Internet Explorer Accessing Web Sites And Web Pages Changing Your Home Page Changing To Default Home Page Adding Favorites Organizing Favorites List Accessing Favorite Web Site Browsing With Hyperlinks Knowing Your History  more...

Windows XP Advanced ... Introduction Lesson Objectives Installing Applications Using The Control Panel The Add/Remove Programs Window The Setup Wizard Opening A Newly Installed Application Uninstalling A Program The Uninstaller Power Options The Power Schemes Tab The Advanced Tab The Hibernate Tab The UPS Tab Introduction To Accessibility Options Keyboard Features StickyKeys FilterKeys ToggleKeys  more...

Word 2002 Basic ...ns Button The Document Map Button The Show/Hide Button Using The Mouse To Select Text The Styles And Formatting Button The Styles And Formatting Task Pane The Style List Box The Font List Box The Font Size List Box The Bold Button The Italic Button The Underline Button Using Multiple Undo Using The Keyboard To Select Text The Align Left Button The Center Button The Align Right  more...

ICND1 1 0 WAN Encapsulation and Dynamic Routing using RIP ICND1 1.0: WAN Encapsulation and Dynamic Routing using RIP Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize the features and functionality of WAN encapsulation technologies, the characteristics of dynamic routing and RIP, and configure RIP on an IP network  more...

Word 2002 Advanced ...g A Linked Or Embedded Object From File Drawing A Table Using The Eraser Centering A Table Text Wrapping Borders & Shading Entering Data In A Table Merging Cells Splitting Cells Using AutoSum Inserting A Row Calculating An Average Manually Resizing Rows & Columns Distributing Columns & Rows Specifying Exact Size For Rows & Columns Applying An AutoFormat Inserting A Chart  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma ASQ Six Sigma Green Belt (SSGB) The hypothesis test is one of the most important tools used in the Analyze stage of the Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages  more...

Design of Experiments and Validation of Solutions in Six Sigma Design of Experiments and Validation of Solutions in Six Sigma ASQ Six Sigma Green Belt (SSGB) "We are, I think, in the right road of improvement, for we are making experiments," said Benjamin Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do  more...

ICND1 1 0 WAN Encapsulation and Dynamic Routing using RIP ICND1 1.0: WAN Encapsulation and Dynamic Routing using RIP Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize the features and functionality of WAN encapsulation technologies, the characteristics of dynamic routing and RIP, and configure RIP on an IP network  more...

ARCH 2 0 Advanced Addressing and Routing Design ARCH 2.0: Advanced Addressing and Routing Design Cisco Cisco Certified Design Professional (CCDP ) 642-873 Designing Cisco Network Service Architecture 2.0 To identify the features of advanced IP addressing techniques and advanced routing design, including designing scalable solutions using EIGRP, OSPF, and BGP  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Building Your Influence as a Leader Building Your Influence as a Leader Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to  more...

HR s Strategic Role in the Organization HRCI SPHR ...eed to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR  more...

Recruiting Talent ...acting the talent needed to meet the company's needs, and using innovative recruiting techniques to find the right people. Learners will explore how to consider the needs of the organization balanced against the expectations and needs of the potential employees who comprise the talent market. The talent market consists of a cross-section of potential employees that spans generations, cultures,  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ...ger population, Six Sigma teams validate their inferences using hypothesis tests. This course builds on basic hypothesis testing concepts, terminologies, and some of the most commonly used hypothesis tests one- and two-sample tests for means. The course also discusses the importance of sample size and power in hypothesis testing, as well as exploring issues relating to point estimators and  more...

Tests for Variances and Proportions ...out a process, product, or service are made and validated using tests based on sample data. This course aims to familiarize you with some of the advanced hypothesis tests used in Six Sigma. You are taken through the key steps in testing hypotheses for proportions, variances, and analysis of variance (ANOVA), and their underlying assumptions, with the help of examples and case studies. You will  more...

Using Voice of the Customer in Six Sigma ...Using Voice of the Customer in Six Sigma ASQ Six Sigma Black Belt (SSBB) Customers are at the heart of all Six Sigma initiatives, and this focus on customers is what makes Six Sigma an outstanding organizational performance improvement program. The voice of the customer (VOC) is a Six Sigma strategy used to capture requirements and feedback from the customer and to meet their  more...

Developing Project Charters and Tracking Six Sigma Projects ...ts progress is measured and tracked on a continuous basis using popular project management tools, such as schedules, Gantt charts, and tollgate reviews.This course deals with the key issues in developing project charters and tracking a Six Sigma project. It takes you through some of the key elements of a Six Sigma project charter, including the problem statement and the project's scope, goals,  more...

Conducting Experiments and Analyzing Results in Six Sigma Conducting Experiments and Analyzing Results in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams design and conduct experiments to investigate the relationships between input variables and response variables. By controlling and changing the input variables and observing the effects on the response variables, a Six Sigma team gains a deep understanding of these relationships. After  more...

Forming Project Teams for Six Sigma ...ritical to team success. It describes how to enable teams using training, timetabling, and technology, and offers vital tips for the first team meeting and all subsequent meetings. Acknowledging that today's organizations increasingly rely on virtual teams that cross geographic and cultural barriers, the course equips you with strategies for meeting the unique challenges of virtual teams. This  more...

Process Characteristics for Six Sigma ...er or business requirements, and assess their efficiency. Using SIPOC and cause-and-effect matrices, Black Belts can determine which process inputs to target first those with the most significant impact on important outputs. Using process efficiency formulas, they can determine the ratio of value-added time to total lead time, then enhance this ratio by reducing that troublesome drag on lead  more...

Basic Statistics and Graphical Methods for Six Sigma ...data through a number of informative charts and diagrams. Using analytical (inferential) statistics, supported by the central limit theorem, Black Belts can confidently make inferences about the larger population based on their sample data, and can test the statistical validity of their inferences. Thus, basic statistics can provide an organization with a view of its performance in graphical  more...

Process Capability for Six Sigma Process Capability for Six Sigma ASQ Six Sigma Black Belt (SSBB) In any improvement initiative, organizations must determine whether their existing processes meet the targets and specifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current  more...

Nonparametric Tests in Six Sigma Analysis ...characteristics and then statistically testing this claim using sample data. Testing hypotheses is a very important activity in Six Sigma projects in the areas of analysis, decision making, and change implementation. In conventional hypothesis tests called parametric tests a sample statistic is obtained to estimate a population parameter and hence requires a number of assumptions to be made  more...

Processes and Customer Analysis in Six Sigma Projects Processes and Customer Analysis in Six Sigma Projects ASQ Six Sigma Green Belt (SSGB) A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers  more...

Tools for Planning and Managing Six Sigma Project Opportunities Tools for Planning and Managing Six Sigma Project Opportunities ASQ Six Sigma Green Belt (SSGB) In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...Using Six Sigma Analysis Tools and Metrics for Project Decisions ASQ Six Sigma Green Belt (SSGB) Six Sigma is a business improvement methodology that begins by comparing the current state of a company's products and processes to their desired levels. The goal of the Define phase in the Six Sigma DMAIC methodology is to identify improvement opportunities that have the maximum potential for  more...

Summarizing and Presenting Data in Six Sigma Summarizing and Presenting Data in Six Sigma ASQ Six Sigma Green Belt (SSGB) Six Sigma teams use measures of central tendency and dispersion to reveal key facts about process data and the existing processes. They summarize data and put forth the relationships between various data components for further analysis. The teams then present these relationships in easy-to-understand graphical forms  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma Probability Distributions and Measurement Systems Analysis in Six Sigma ASQ Six Sigma Green Belt (SSGB) Probability distributions are an essential part of descriptive statistics that Six Sigma teams can use to assist in fitting collected data into various types of distributions. Probability distributions help to ascertain specific probability values in the distribution and lead the Six Sigma  more...

Six Sigma Process Improvement ...ethodology to upgrade current processes. It also explores using Six Sigma tools and methods to understand customer requirements, recognize the gaps between current deliverables and customer needs, analyze the root causes of process shortfalls, and finally use Six Sigma tools to improve inefficient processes. This course introduces you to Six Sigma tools and their application in Six Sigma  more...

Accessing Exchange Server 2007 Remotely Accessing Exchange Server 2007 Remotely Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) Email is now one of the most critical business applications that people use on a daily basis. Because of this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only  more...

Data Protection in Exchange Server 2007 Data Protection in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and  more...

Configuring Outlook 2007 for Exchange Server 2007 ...t Exchange Server 2007, Configuration (Exam 70-236) Using Exchange Server 2007 with Outlook 2007 as your e-mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the features that are available with Exchange Server 2007. This course provides an overview of the Outlook  more...

Deploying Windows Vista Deploying Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista is the leading operating system used on desktops throughout the world in enterprise and home environments. It provides enhanced security, performance, reliability, and reduced cost for deployment and management. This course discusses the deployment  more...

Troubleshooting Windows Vista Deployments ...rrect most operating system and related hardware problems using these tools. If Vista cannot automatically correct a problem, it provides support resources to help technical support correct it in a timely manner. This course demonstrates troubleshooting startup issues with the Vista operating system when it is dual-booted with another operating system, and using the Window Recovery Environment  more...

Configuring and Troubleshooting Windows Vista Security Configuring and Troubleshooting Windows Vista Security Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides enhanced security features to help protect computers from malicious attacks, spyware, and other unwanted software that can be installed on your system when it is connected to the Internet. Vista also ensures that  more...

Configuring and Troubleshooting User Access on Windows Vista ...og on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is logged onto the computer, Vista authorization allows the user specific permissions to access resources on that specific computer or on the network. Vista also includes a new feature called User Account Control, which provides a way to elevate privileges  more...

Managing and Troubleshooting Windows Vista Systems ...ment and troubleshooting. Windows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting local group policies. Group Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and are automatically applied to prevent problems and implement standards. For easier administration,  more...

Configuring and Troubleshooting Windows Vista Networking Configuring and Troubleshooting Windows Vista Networking Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides the Network and Sharing Center to configure and diagnose networking connectivity. This feature also allows you to configure access to the network through wireless connections, and remote access using VPNs and  more...

Maintaining and Supporting Applications on Windows Vista ...lation packages. Administrators can deploy these packages using various tools, including the MsiExec command-line tool, installation wizards, SMS, and the Group Policy Software Installation. Administrators can also take advantage of Software Restriction policies to ensure only specific applications are run on Vista client machines within a domain environment. This course demonstrates how to  more...

ANSI C Programming Pointers ANSI C Programming: Pointers To describe how to write advanced, efficient ANSI C programs using pointers  more...

Perl Language Fundamentals Perl Language Fundamentals To perform basic programming operations using Perl variables, regular expressions, search-and-replace procedures, and file handling  more...

Object-oriented Coding Best Practices Object-oriented Coding Best Practices To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives  more...

Developing an Application Using User-Centered Design Developing an Application Using User-Centered Design To conduct user research and to design effective user interface and interaction elements  more...

C 2005 Serialization and I O C# 2005: Serialization and I/O Microsoft To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O  more...

First Aid Automated External Defibrillator First Aid: Automated External Defibrillator The primary focus of this 30-minute course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the ABCs of basic life support: maintaining an open airway, restoring breathing, and restoring circulation, which will also be briefly reviewed in this training. Note: This training should not be used as the  more...

SQL Server 2005 Database Performance and Optimization SQL Server 2005 Database Performance and Optimization Microsoft To monitor and optimize database performance using SQL Server utilities  more...

Monitoring and Diagnosing Database Problems in SQL Server 2005 Monitoring and Diagnosing Database Problems in SQL Server 2005 Microsoft To monitor and resolve database blocks, and connect to the server using a dedicated administrator connection (DAC)  more...

ABAP Programming I ABAP Programming I SAP To create a basic and an interactive report program using ABAP and to recognize how to preform basic object-oriented tasks such as creating and instantiating a class  more...

Using SAP R 3 Release 4 6 Using SAP R/3 Release 4.6 SAP To enable the student to work with tasks and to describe some of the updated screens in Release 4.6  more...

Project Management Fundamentals ...of the work required to complete the project deliverable. Using established project management processes, coupled with the experience and skills of experienced workers, has allowed employers to adjust their mind-set when developing management and leadership skills from within. This course will enable someone who is not a professional project manager to learn the fundamentals of project  more...

Troubleshooting and Closing the Project Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during  more...

UNIX Shell Scripting Basics UNIX Shell Scripting Basics UNIX To explain how to create simple shell scripts using UNIX shell commands  more...

Cisco CVOICE 8 0 Path Selection Calling Privileges Cisco CVOICE 8.0: Path Selection & Calling Privileges Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Path selection is one of the most important aspects of a well-designed VoIP system. High availability is desirable so that there is usually more than one path for a call to take to its final destination. Multiple paths  more...

Discover Word 2007 Level 4 ... 2. SPECIALIZED DOCUMENTS Outlines Using Outlines Create An Outline Master Documents Using Master Documents Create A Master Document Mail Merge Mail Merge Use Mail Merge To Create Letters The Mail Merge Wizard Online Forms Using Forms Create a Form Macros Create A Macro Edit  more...

Discover Word 2007 Level 3 Discover Word 2007: Level 3 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document  more...

Discover Word 2007 Level 2 Discover Word 2007: Level 2 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document  more...

Discover Word 2007 Level 1 Discover Word 2007: Level 1 Microsoft Discover Word 2007 from Technology Skills is a rich, multimedia tool for users of Microsoft Word 2007. Word 2007 builds on the word processing features of previous versions of the software program to provide powerful tools for creating and sharing professional documents through a fresh and efficient new look. Topics cover word processing concepts, document  more...

Discover Powerpoint 2007 Level 2 ...NSERT AND MODIFY TEXT Add Text To Slides Using Text In A Presentation Add Text To Slides Add Text From Another Program Text Boxes Headers And Footers Format Text Text Formatting Format Text Format Painter AutoFit Change Text Alignment Work With Lists Bulleted Lists Numbered Lists Using the Ruler  more...

Discover Powerpoint 2007 Level 1 ... The Ribbon (Overview) PowerPoint Ribbon Tabs Using The Keyboard Presentation Views Changing Views Normal View Slide Sorter View Slide Show View Notes Page View Customize PowerPoint PowerPoint Options Customize Your Work Environment Manage Presentation Files Open A Presentation Saving A Presentation  more...

Discover Access 2007 Level 3 ...Basics What Is A Report? Create Reports Using The Report Wizard Use The Report Wizard Create Reports In Design View Creating Reports Report Controls Error-Checking In Reports Report Sections Create A Report In Design View Add A Calculated Control To A Report Modify Reports Report Element Properties Modify  more...

Discover Access 2007 Level 2 ... Create Subforms Subforms Create A Subform Using The Form Wizard QUIZ 2. SORT, RETRIEVE, AND ANALYZE DATA Find And Sort Data Find A Record Sorting Records Perform An Advanced Sort Work With Filters What Is A Filter? Apply & Remove Filters Use Queries To Retrieve Data Creating & Saving  more...

Discover Excel 2007 Level 4 ...basic spreadsheet concepts, workbook and file management, using formulas and functions, editing and formatting tools, working with graphics and charts, collaboration, and data analysis and management. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The  more...

Discover Excel 2007 Level 3 ...basic spreadsheet concepts, workbook and file management, using formulas and functions, editing and formatting tools, working with graphics and charts, collaboration, and data analysis and management. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The  more...

Making Content Dynamic with DHTML Making Content Dynamic with DHTML To describe how to make content dynamic using DHTML  more...

Structuring XML with Schemas Structuring XML with Schemas To structure XML using schemas  more...

Discover Excel 2007 Level 2 ...basic spreadsheet concepts, workbook and file management, using formulas and functions, editing and formatting tools, working with graphics and charts, collaboration, and data analysis and management. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The  more...

Discover Excel 2007 Level 1 ...basic spreadsheet concepts, workbook and file management, using formulas and functions, editing and formatting tools, working with graphics and charts, collaboration, and data analysis and management. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The  more...

Oracle Database 11g Using DML DDL Cursors Control Structures and Loops Oracle Database 11g: Using DML, DDL, Cursors, Control Structures, and Loops Oracle To identify the steps for using PL/SQL to manipulate data, control transactions, determine the outcome of statements, and create loops and conditional control structures.  more...

Oracle Database 11g Using Data Types INDEX BY Tables and Cursors in PL SQL Oracle Database 11g: Using Data Types, INDEX BY Tables, and Cursors in PL/SQL Oracle To recognize ways to create user-defined PL/SQL records and INDEX BY tables, and identify the steps for declaring and controlling explicit cursors and cursors with parameters.  more...

Oracle Database 11g Managing Data in Different Time Zones Oracle Database 11g: Managing Data in Different Time Zones Oracle To identify the steps for managing data in different time zones in Oracle Database 11g, for managing time intervals, and for using datetime functions.  more...

Oracle Database 10g Using Flashback Oracle Database 10g: Using Flashback Oracle To recognize Oracle 10g's Flashback technology and use Flashback features  more...

Data Sources Templates and Customization in Project 2002 Data Sources, Templates, and Customization in Project 2002 Microsoft To discuss how to deal with multiple data sources using Project 2002  more...

Advanced Customization with MS Project 2007 ...ne how project data is recorded, reported, and displayed, using customizable, built-in templates. They can also customize the interface by adding or removing tools from the application s default toolbars. And before project data is distributed, a project manager can format fields and views to meet particular needs. Additionally, if you need to modify information associated with tasks and  more...

Creating and Designing a Project Creating and Designing a Project Microsoft In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for  more...

Enterprise Project Management Enterprise Project Management Microsoft To identify how project managers can set up and manage an enterprise project using Project Professional 2003, Project Server, and Project Web Access  more...

Advanced Customization Advanced Customization Microsoft To identify how to structure your project using advanced customization features  more...

Displaying Multiple Table Data and Using Set Operators in Oracle Database 10g Displaying Multiple Table Data and Using Set Operators in Oracle Database 10g Oracle To demonstrate how to retrieve data from multiple tables using joins and how to use set operators in Oracle 10g databases  more...

Using PL SQL with an Oracle Server Using PL/SQL with an Oracle Server Oracle To write lexical units in their correct format in a PL/SQL block, perform data conversion in PL/SQL, write PL/SQL anonymous blocks, and recognize the correct structure of a PL/SQL program block  more...

Using Control Structures Using Control Structures Oracle To implement a suitable conditional control statement in PL/SQL, simple and searched CASE expressions, and a suitable loop construct  more...

Using Composite Data Types Using Composite Data Types Oracle To identify the benefits associated with records and collections, declare and initialize nested tables and VARRAYs, and create and reference an INDEX BY table and table of records  more...

Explicit Cursors and Exception Errors Explicit Cursors and Exception Errors Oracle To use the FOR UPDATE and WHERE CURRENT OF clauses to lock and modify rows, process data using records and cursors, and outline how each of the PL/SQL exception types are raised and handled  more...

Using Basic Control Charts in Six Sigma ...Using Basic Control Charts in Six Sigma ASQ Six Sigma Green Belt (SSGB) In a Six Sigma DMAIC project, once you've measured your current processes, analyzed the gaps and causes of problems, and improved processes to the desired level, you need to monitor and control them over an extended period of time. The process may show variation, and control charts are used to determine if the  more...

Interpersonal Communication Being Approachable Interpersonal Communication: Being Approachable Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don't know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone,  more...

Interpersonal Communication Communicating Assertively Interpersonal Communication: Communicating Assertively Effective communication in the workplace can be a balancing act. If you're too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into  more...

Using Emotional Intelligence on the Job ...Using Emotional Intelligence on the Job Putting emotional intelligence to work is an emerging trend in the corporate world. Developing the best talents in executives, managers, and employees throughout the organization has become vital to workplace success. Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence.  more...

Oracle Database 11g Using Dynamic SQL and Implementing Performance Improvements Oracle Database 11g: Using Dynamic SQL and Implementing Performance Improvements Oracle To recognize the steps for improving SQL and PL/SQL flexibility, usability, and performance, using dynamic SQL, language enhancements, and a variety of performance enhancements  more...

Oracle Database 11g Using Trigger Data Warehousing and Pivoting Enhancements Oracle Database 11g: Using Trigger, Data Warehousing, and Pivoting Enhancements Oracle To recognize the steps for improving performance, managing scalabilty, enhancing control and processing speed, and reducing network load using enhanced features such as compound triggers, SecureFile LOBs, and PIVOT operations  more...

Oracle Database 11g Using the PL SQL Debugger Collections and Data Warehousin Oracle Database 11g: Using the PL/SQL Debugger, Collections, and Data Warehousin Oracle To recognize ways to utilize the PL/SQL Debugger to analyze your code, identify the uses and benefits of collections, and identify the steps for employing data warehousing enhancements to improve query execution times.  more...

Oracle Database 11g Using SQL to Query Your Database Oracle Database 11g: Using SQL to Query Your Database Oracle To identify the concepts and components of an Oracle Database 11g database, recognize how to retrieve information from it using SQL, and identify the steps for sorting, limiting, modifying, and formatting this information.  more...

Oracle Database 11g Subqueries Set Operators and Data Manipulation Oracle Database 11g: Subqueries, Set Operators, and Data Manipulation Oracle To identify the steps for manipulating queries to return the data you need, using subqueries and set operators, and also for manipulating the actual data using INSERT, UPDATE, DELETE and other data manipulation language (DML) statements.  more...

Oracle Database 11g Using DDL Views Sequences Indexes and Synonyms Oracle Database 11g: Using DDL, Views, Sequences, Indexes, and Synonyms Oracle To recognize the steps for creating, defining, and dropping tables , manipulating how their data can be viewed, and using schema objects to generate integers, improve queries, and rename tables.  more...

Oracle 11i Using the Navigator Forms and Online Help Oracle 11i: Using the Navigator, Forms, and Online Help Oracle To define responsibilities and recognize Navigator functionality, enter and work with data using forms, and search for information with Oracle Applications online help  more...

Estimating Activity Resources and Durations ... include analogous estimating, parametric estimating, and using three-point estimates. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work in their own organizations. This course will assist in preparing the learner for the PMBOK Guide certification exam. This course is aligned with  more...

Building NET 3 5 Applications with Visual Studio 2008 Building .NET 3.5 Applications with Visual Studio 2008 Microsoft Visual Studio 2008 is an integrated development environment that includes a drag-and-drop interface designer and many other tools for building and deploying .NET applications. Various enhancements have been added to the .NET Framework 3.5, including support for developing applications using Windows Presentation Foundation,  more...

Creating and Defining a Project Creating and Defining a Project Microsoft To discuss the basics of project management and to begin creating a new project using Project Professional 2003  more...

Getting Started with Microsoft Windows XP Getting Started with Microsoft Windows XP Microsoft To describe the basic skills and configurations necessary to start using the Windows XP operating system  more...

Introducing Windows XP Introducing Windows XP Microsoft To outline the basic skills that are necessary to start using the Windows XP operating system  more...

Using Lotus Notes 7 Remotely Using Lotus Notes 7 Remotely IBM To access Lotus Notes databases from remote locations  more...

Visual Basic 2005 Serialization and I O Visual Basic 2005: Serialization and I/O Microsoft To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O  more...

Managing Mail Instant Messaging and Contacts in Lotus Notes 7 Managing Mail, Instant Messaging, and Contacts in Lotus Notes 7 IBM To customize mail settings, communicate using instant messaging, and save contact details  more...

Adding Links Images and Flash Objects in Dreamweaver CS3 Adding Links, Images, and Flash Objects in Dreamweaver CS3 Adobe Using Adobe Dreamweaver CS3 in conjunction with other products, such as Adobe Flash CS3 and Adobe Photoshop CS3, you can create web sites that are highly interactive and media rich. This course explores site navigation, linking, and asset management. Working with images, creating image maps, image optimization, and adding Flash  more...

Tables Accessibility and Standards in Dreamweaver CS3 Tables, Accessibility, and Standards in Dreamweaver CS3 Adobe When designing a site, it's important that your content is structured in an intuitive and accessible manner. Creating a site layout based on tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure a site using tables, and examines creating and manipulating tables, layout  more...

Understanding the Risks of Using Internet Media Electronic Communications ...Using Internet Media & Electronic Communications Regular use of the Internet and electronic communications is a way of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell phones, and other tools has  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Editing and Reviewing in Adobe Acrobat 8 Editing and Reviewing in Adobe Acrobat 8 Adobe Using Adobe Acrobat 8, you can perform comprehensive reviews of PDF documents. This application allows you to review and add your comments to a document using a wide variety of commenting and markup features, including notes, stamps, and text insertion tools. This course highlights the main concepts of participating in a review using Adobe  more...

Forms and Document Security in Adobe Acrobat 8 ... Adobe You can create and review many types of PDFs using Adobe Acrobat 8, but this application also enables you to safeguard your documents using any number of Acrobat's security features. This course explores the advantages of PDF security, and highlights several security measures you can employ, such as using digital IDs, security policies, password and encryption protection, and  more...

Advanced Features of Adobe Acrobat 8 Advanced Features of Adobe Acrobat 8 Adobe You can use the professional features of Adobe Acrobat 8 to perform such tasks as batch processing, and indexing. Adobe Acrobat 8 also allows you to prepare a PDF for commercial printing using its Preflight feature and this course explores the advanced features of Adobe Acrobat 8, including working with multimedia, creating batch sequences, and  more...

Using Adobe Reader 8 ...Using Adobe Reader 8 Adobe Adobe Reader 8 is free software that allows you to view and work with Portable Document Format (PDF) files. This course explores the core features and functionality of Adobe Reader 8, including an overview of the work area, using forms, searching and reviewing PDF files, customizing the interface, and using the application's accessibility features. The advanced  more...

Privacy Information Security ...mpanies have gone to great lengths to protect information using technological advances. However, the ability of a business to protect private information it collects as part of its business is only as strong as its weakest link the human factor something that technology just can't overcome. This course is aimed at helping individuals who work with private information understand the ways that  more...

Effective Relationships with Customers ...deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer relationships, you also limit your growth potential. Developing strong,  more...

Business Grammar The Mechanics of Writing Business Grammar: The Mechanics of Writing As you sit down to write your business messages, do you ever find yourself wondering whether a word should be capitalized or abbreviated? Or whether you should spell out a number rather than use a figure? Knowing the correct way to abbreviate, capitalize, and express numbers in your business messages goes a long way in helping you to present  more...

Business Grammar Punctuation ...ng the answers to these questions will ensure that you're using punctuation correctly in your business messages. And by doing so, you'll convey a professional image and inspire confidence in your work and in your company. In this course, you'll review the standard rules and guidelines for using punctuation appropriately. You'll start by reviewing how to correctly apply end punctuation,  more...

Business Writing How to Write Clearly and Concisely Business Writing: How to Write Clearly and Concisely People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time  more...

Illegal Insider Trading Simulation ...s course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Sheehan Phinney Bass Green Professional  more...

Workplace Diversity Awareness Simulation ...s course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Baker Donelson Bearman, Caldwell &  more...

Using E-mail and Instant Messaging Effectively ...Using E-mail and Instant Messaging Effectively In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This  more...

Addressing and Redistributing E-mail Addressing and Redistributing E-mail Out of all the e-mails you've received in the past work week, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when  more...

Managing Your E-mail Managing Your E-mail E-mail has had many positive effects on our lives, but it has also increased dramatically the volume of communication and the amount of information that the average office worker needs to process ever day. To stay on top of things, you must sort, file, respond to, or delete every e-mail that comes to you in the run of a business day. But how do you balance this  more...

Introduction to Business Analysis Planning ...des an overview of planning a business analysis approach, using techniques like the decision analysis approach, process modeling and structured walkthroughs as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also provides an overview of conducting a stakeholder analysis, including  more...

Planning Business Analysis Communication Monitoring ...s an overview of planning business analysis communication using techniques like the structured walkthrough as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also provides an overview of the plan requirements management process, including techniques like problem tracking and  more...

Business Analysis Requirements Management Communication ...s an overview of managing solution scope and requirements using techniques like baselining and problem tracking as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also covers maintaining and preparing requirements with a requirements package, and communicating requirements through  more...

Business Analysis Introduction to Requirements Analysis ...agrams to organize requirements. The course also explains using techniques like non-functional requirements analysis and state diagrams for specifying and modeling requirements. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the  more...

Discover Windows 7 Level 1 Discover Windows 7: Level 1 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Discover Windows 7 Level 3 Discover Windows 7: Level 3 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Essential Skills for Professional Telephone Calls Essential Skills for Professional Telephone Calls Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more  more...

Discover Windows 7 Level 2 Discover Windows 7: Level 2 Microsoft Discover Windows 7 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Windows 7. With Windows 7, everyday tasks are simpler. Learn how to scan all your open windows with Live Taskbar Previews. Find a file, connect to a network or use Snap to arrange a couple of windows side by side. All in just a few clicks. You will also  more...

Customer Service in the Field ... You can enhance the impressions you make in the field by using a few tried-and-true techniques, including being prepared, practicing customer recognition, and employing active listening so the customer feels reassured by your presence. To kick off your face-to-face service meeting, you should try to start on a positive note, clearly set the expectations for resolution time and scope, and help  more...

Customer Service Over the Phone Customer Service Over the Phone Can you hear a smile over the phone? When you're providing customer service over the phone without the benefits of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to  more...

Excel XP Proficient Expert ...basic spreadsheet concepts, workbook and file management, using formulas and functions, editing and formatting tools, working with graphics and charts, online collaboration, and working on the Web. Excel XP/ 2002 (Proficient) Excel XP Basics Introducing Excel XP - Excel XP Capabilities Screen Layout - The Task Pane - Title Bar, Menus & Toolbars Create & Open A Workbook -  more...

Access XP Proficient Expert ...Query Criteria - Create A Parameter Query Modify Data Using Action Queries - Action Queries - Create A Delete Query - Create An Update Query - Create An Append Query Work With Reports Create Reports - Report Sections - Create A Report In Design View Modify Reports - Modify Section Properties - Modify Control Properties - Modify Report Properties - Sort & Group Report  more...

ITIL reg and the Service Lifecycle ITIL® and the Service Lifecycle ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal  more...

Using Surveys to Measure Customer Satisfaction ...Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure  more...

Leading a Customer-focused Team ...u'll also learn how to coach for performance improvement, using the method that's the most appropriate for the situation.No prescribed service system, no matter how finely tuned, can legislate for every eventuality, and there will be occasions when customer satisfaction is dependent on an individual's ability to step outside the norm and use his or her own initiative. That's why the last lesson  more...

Welding Cutting and Brazing Welding, Cutting and Brazing Welding, cutting, and brazing are hazardous activities that pose a unique combination of both safety and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This one-hour course will inform learners of potential health and safety  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager ...f a cost-effective, highly-reliable communications system using a single device with Cisco IOS Software. This course introduces the key features and functionality of Cisco Unified Communications Manager Express and explains what is required to deploy it on Cisco IOS routers. It is important to be able to distinguish between various Cisco Unified Communications enduser devices that you may  more...

Sprains and Strains ...g loads, working in fixed positions, repetitive tasks, or using heavy, vibrating tools. Manual tasks, if not performed properly, are a leading cause of serious worker injuries such as sprains and strains, as well as permanent spinal damage, and often can debilitate workers who may need to take leave from work for extended periods. The second greatest cause of workplace injuries are slips,  more...

Using Respiratory Protection ...Using Respiratory Protection This course covers information relating to respiratory hazards, protection mechanisms, and safe work practices. It also includes information on how to use respiratory protection for protection from hazardous airborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when  more...

Using Different Coaching Styles ...Using Different Coaching Styles Every coachee has different needs, and an effective coach can identify those needs and tailor a coaching style to maximize results. Coaches typically use two general coaching styles directive and nondirective depending on their coachee's skill and motivation, as well as how far along they are in the coaching relationship. This course highlights the  more...

Cisco CVOICE 8 0 Cisco Unified Communications Manager Express Endpoints Cisco CVOICE 8.0: Cisco Unified Communications Manager Express Endpoints Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) This course describes how to configure the Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP) endpoints in the Cisco Unified Communications Manager Express. The SCCP endpoints are  more...

Facilitative Tools and Formats Offering Options Facilitative Tools and Formats: Offering Options Looking for some alternatives to the standard work group format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the  more...

Achieving Success the Help of a Mentor Achieving Success: the Help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a  more...

Mentoring On-line Mentoring On-line Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot g s,  more...

Recovering from Business Crises Recovering from Business Crises The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,  more...

Hazardous Materials in the Workplace ...ble responses to a release; specify potential outcomes of using inappropriate control methods; define the primary and secondary goals of spill control; define the terms containment and confinement; specify the recommended procedures for spill and leak response; specify the proper steps to contain hazardous spills; specify confinement methods for solids, liquids, and gases; and define the roles  more...

Verifying and Building on Ideas Verifying and Building on Ideas Generating creative ideas can be a very exciting and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of  more...

Professional Networking Essentials ...n or occupation, a key factor in advancing your career is using good communication skills to build strong professional relationships and maintain an effective business network of contacts. This course provides you with the essential communication skills required to establish a business network and includes strategies for building rapport with new contacts during networking opportunities. It  more...

Leveraging the Performance Appraisal Leveraging the Performance Appraisal The performance appraisal process just may be the most valuable tool you have to advance your career. Unfortunately, employees often don't recognize the opportunities they have to benefit from their performance appraisals. Instead, they regard the whole process as something to dread and avoid. They frequently misunderstand the feedback they're given and  more...

Strategic Planning and Risk Management Strategic Planning and Risk Management Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your  more...

Developing and Controlling the Project Schedule ... schedule. Learners will also calculate the critical path using a forward and backward pass, calculate the float, and calculate the critical chain in order to monitor progress and make changes to the project schedule as required. This course provides a foundational knowledge base reflecting the most up-to-date project management information. It will enable learners to effectively put principles  more...

Building a Winning Sales Team Building a Winning Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This  more...

Using Business Tools to Manage Sales Teams ...Using Business Tools to Manage Sales Teams Managing your team is an important part of your job as a sales manager, but it isn't the only hat you wear. You also have to manage the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked  more...

Strategic Planning Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the  more...

Managing Workplace Harassment Complaints Simulation ...s course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Baker Donelson Bearman, Caldwell &  more...

Using XML Using XML Microsoft recognize how to use, implement, retrieve and manipulate XML data in SQL Server 2005 using XQuery language  more...

Designing Efficient Application Access Designing Efficient Application Access Microsoft recognize how to efficiently utilize client libraries for database access using automation management objects, server Network Interface and MARS for queries and row management  more...

Dealing With Sexual Harassment Simulation ...s course may become outdated. As a result, any individual using this course should consult with legal counsel before taking action based on this information. This product does not constitute legal advice. No warranties, express or implied, are offered as to the content of this course. By using this course, you agree not to hold SkillSoft Corporation, Sheehan Phinney Bass Green Professional  more...

Understanding Your Customer Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research  more...

Effectively Using Customer-focused Research Meetings ...Using Customer-focused Research Meetings In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to  more...

Introduction to Problem Management ...nate recurring incidents by addressing the root problem causing them, through efficient detection, investigation, diagnosis, and resolution practices. This course covers the purpose and scope of Problem Management, its value to the organization, and specifically the value and use of problem models in Problem Management. This course also provides a detailed view of the Problem Management  more...

Getting Started with Illustrator CS3 ...nels, and demonstrates how to create and prepare projects using document profiles and other settings. This course will also enable you to begin creating artwork using the Shape, Line Segment, Pencil, Pen, and Eraser tools to create and modify shapes. You will learn to use various Selection and Alignment tools to precisely modify and align components of your artwork, and you will use basic  more...

Attorney Client Privilege ...and their clients. This course offers recommendations for using high-tech solutions to protect privileged information, ensuring attorney-client confidentiality. It also examines how recent changes in the anti-money laundering legislation could impact the privilege. Specific applications of the attorney-client privilege to particular circumstances will be determined on the basis of the  more...

Coloring Objects and Using Brushes in Illustrator CS3 ...Using Brushes in Illustrator CS3 Adobe Adobe Illustrator CS3 allows for the addition of vibrant colors to electronic artwork. Users can now employ numerous Live Color tools and techniques to enhance the color of their Illustrator images with immediate and interactive results. Various brushing styles and tools add elaborate and colorful strokes to existing images. This course introduces  more...

Using Type and Symbols in Illustrator CS3 ...Using Type and Symbols in Illustrator CS3 Adobe Adobe Illustrator CS3 allows for text and symbols to be added to various forms of electronic art. With the addition of text and symbols, Illustrator artwork can quickly be enhanced or customized to meet personal or business needs. This course will show you how to create point type, add and fill a type area, or arrange your type around an  more...

Importing and Tracing Images and Applying Effects in Illustrator CS3 ...ap images can be enhanced, altered, or completely changed using the special effects and filters that are built into the application. This course shows you how to place, link, and embed files from other applications into Illustrator CS3. It demonstrates the Live Trace and Live Paint features, which allow you to create full-colored vector images by tracing bitmap artwork. This course also  more...

Photoshop CS3 Basics Photoshop CS3 Basics Adobe Adobe Photoshop CS3 is one of the most popular digital imaging toolsets used by professional graphic and web designers, and photographers. This course explores the streamlined Photoshop CS3 interface, including Photoshop s integration with Adobe Bridge, and manipulation tools used to crop and resize images. It also explains color models and demonstrates color  more...

Service Desk Metrics and Outsourcing ...service. This course covers the purpose and importance of using metrics to evaluate the performance of a Service Desk, including metrics like average turnaround times and resolution rates. This course also details the different types of user satisfaction surveys that can be used to assess customer and user perceptions of Service Desk operations. Finally, the specific considerations that must be  more...

Windows Server 2003 Physical Network Security Windows Server 2003: Physical Network Security Microsoft To outline the decisions and considerations for securing VPNs and wireless networks, and for using IPSec to increase security  more...

Managing System Security in Windows Server 2003 Managing System Security in Windows Server 2003 Microsoft To outline the process and considerations for securing the software infrastructure and for using security templates  more...

Securing Access to Resources in Windows Server 2003 Securing Access to Resources in Windows Server 2003 Microsoft To outline the decisons and processes for securing networks using authentication and authorization  more...

Managing Certificates in Windows Server 2003 Managing Certificates in Windows Server 2003 Microsoft To outline the considerations and procedures for using certificates to secure a network  more...

Java Programming with J2SE 5 Basic GUI Development in Java Java Programming with J2SE 5: Basic GUI Development in Java Sun To demonstrate how to build GUI applications using the Swing API  more...

Java Programming with Java SE 6 0 Basic GUI Development in Java Java Programming with Java SE 6.0: Basic GUI Development in Java Sun To demonstrate how to build GUI applications using the Swing API  more...

Lean and Six Sigma ...e to customers, achieve near perfect quality, and operate using world-class cost structures. You need both Lean and Six Sigma to achieve these goals. This course explores the relationship between the Lean and Six Sigma approaches and their integrated application in both manufacturing and service industries. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam  more...

Business Performance and Financial Measures in Six Sigma ...outweigh the required investment. It provides practice in using the formulas associated with these measures, including revenue growth, market share, margin, cost-benefit analysis, return on investment (ROI), and net present value (NPV). This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It  more...

Correlation and Regression Analysis in Six Sigma ...d and identified as positive, negative, or neutral. Then, using regression analysis, a model is developed to describe the relationship as a linear equation and then used for predictions and estimations. However, it is essential to analyze the uncertainty in the estimate, to test that the relationship between variables is statistically significant, and that the model is valid. This course  more...

Multivariate Analysis and Attribute Data Analysis in Six Sigma Multivariate Analysis and Attribute Data Analysis in Six Sigma ASQ Six Sigma Black Belt (SSBB) In the Analyze phase of the DMAIC methodology, a Six Sigma team begins to analyze the root causes of the problems that it identified in the earlier stages. This analysis may require churning out huge volumes of data of different types. Sometimes this data is of a multivariate nature, meaning that  more...

Thinking Strategically Thinking Strategically As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key  more...

Using Lean for Perfection and Quality ...Using Lean for Perfection and Quality Lean methodology comprises a powerful set of tools designed to optimize perfection and quality in a manufacturing or service organization. 5S is a tool for organizing and creating a productive work environment. Hoshin Kanri deals with strategic direction and management to ensure creation of value in products and processes. Jidoka helps identify and  more...

Microsoft Windows Server 2003 Designing RAS Services for the Network Infrastruc Microsoft Windows Server 2003: Designing RAS Services for the Network Infrastruc Microsoft To identify the options that provide remote access on a network infrastructure and the decision criteria involved in using each one  more...

Microsoft Windows Server 2003 Network Infrastructure Physical Design II - Inter Microsoft Windows Server 2003: Network Infrastructure Physical Design II - Inter Microsoft To identify the options that provide Internet connectivity within a network infrastructure and the decision criteria involved in using each one  more...

Overview of Project Mgmt PRINCE2 2009-aligned Overview of Project Mgmt. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation Project-based operations have become a key factor in today's business world. The importance of choosing a well planned and proven method for managing projects is a challenge for organizations across the board. If you think about it, almost every work effort is a project, from  more...

The Acct Equation and Financial Statements The Acct. Equation and Financial Statements Business owners and managers, regardless of form and size of their organizations, put their best efforts in generating enough assets to pay for business's liabilities and build adequate stockholders' equity. The basic accounting equation offers us a simple way to understand how these three elements assets, liabilities, and stockholders' equity  more...

Receiving Feedback and Criticism Receiving Feedback and Criticism We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be  more...

Giving Constructive Criticism Giving Constructive Criticism Feedback is an essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the  more...

Giving Feedback Giving Feedback The performance of any organization depends upon the performance of every individual. Giving feedback is a necessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative  more...

Cisco CVOICE 8 0 QoS Mechanisms ...mber of services to adequately support voice transmission using VoIP. These services include security, predictability, measurability, and some level of delivery guarantee. Network administrators and architects achieve this service level by managing delay, delay variation (jitter), bandwidth provisioning, and packet loss parameters with quality of service (QoS) techniques. This course introduces  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ...Network devices manage an overflow of arriving traffic by using a queuing algorithm to sort traffic and determine a method of prioritizing the traffic onto an output link. Traffic policing controls the maximum rate of traffic that is sent or received on an interface. Traffic policing is used on interfaces at the network edge to limit traffic into or out of the network. Traffic shaping controls  more...

Illustrator CS4 Beyond the Basics Illustrator CS4: Beyond the Basics Adobe Of the many digital illustration applications available on the market, few have robust vector manipulation toolsets equal to that of Illustrator CS4. This course explores ways of transforming and arranging elements in your artwork from rotating and scaling to organizing artwork in layers and arrangement stacks. The course also describes how to use  more...

Reusing Content in Dreamweaver CS4 ...using Content in Dreamweaver CS4 Adobe Adobe Dreamweaver CS4 provides web developers with a variety of tools that allow them to reuse existing content and assets when developing web sites. This course explains these features, including templates, the site library, and the implementation of frames and framesets. The practice of using server-side includes to dynamically load content at  more...

Creating Interactive Pages in Dramweaver CS4 ...4 allows developers to increase web site interactivity by using forms and behaviors. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily visually design and deploy interactive interfaces, including visual transitions. This course provides an overview of form creation and customization, and form data  more...

Adding Links Images in Dreamweaver CS4 ...Using Adobe Dreamweaver CS4 in conjunction with other products, such as Adobe Photoshop CS4, you can create web sites that are media rich and visually appealing. This course explores processes of creating intuitive site navigation using linking, and performing asset management. The course also discusses working with rich media in the form of Flash video, a pervasive web technology. Working with  more...

Tables Accessibility Standards in Dreamweaver CS4 ...n intuitive and accessible manner. Creating a site layout using tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure content using tables, and examines creating and manipulating tables and other layout elements, and working with tabular data. Building an accessible web site that complies with international standards, and applying  more...

Adobe Air for Flash Developers Adobe Air for Flash Developers Adobe Adobe AIR is an application deployment extension used to make applications traditionally destined for the web available as browserless applications. This course explores the basics of AIR deployment for Flash CS4 developers including such topics as creating AIR files, creating AIR application and installer files, customizing AIR application publish  more...

Reusing Content in Dreamweaver CS3 ...using Content in Dreamweaver CS3 Adobe Adobe Dreamweaver CS3 provides web developers with tools that allow them to reuse existing content and assets when developing web sites. This course explains these features, including templates, the site library, and the implementation of frames and framesets. The practice of using server-side includes to dynamically load content at runtime is also  more...

Animation in Flash CS4 Animation in Flash CS4 Adobe Adobe Flash CS4 Professional is a powerful application for creating and editing dynamic vector-based animations. Its versatile workspace and toolset enable developers to quickly create animations that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It explores how to create multiple types of animation including  more...

Actionscript Multimedia in Flash CS4 Actionscript & Multimedia in Flash CS4 Adobe ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge This  more...

Workflow Adobe Integration in Flash CS4 Workflow & Adobe Integration in Flash CS4 Adobe Once you understand the basics of Adobe Flash CS4 Professional, it's essential that you look at ways of optimizing your workflow. Flash CS4 provides a number of features that allow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Flash CS4 is part of Adobe Creative Suite 4 - a set of programs which work  more...

Creating Navigation Publishing Movies in Flash CS4 ...asy-to-use web site navigation is key to good web design. Using Flash Professional CS4, you can create effective web site navigation that allows users to easily find the information they're looking for. The final stages in the design process involve testing and publishing your application, ensuring that its functionality is free from errors. This course demonstrates how to create navigation  more...

Using Flash CS4 Libraries Text Components ...Using Flash CS4 Libraries, Text & Components Adobe In the world of digital design, it is common knowledge that interactive and engaging applications require attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications.  more...

Analyzing Financial Statements for Non-financial Professionals Analyzing Financial Statements for Non-financial Professionals Financial statements of an organization often conceal more than they reveal. Being able to analyze them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial  more...

Motivating and Optimizing Performance Motivating and Optimizing Performance As teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but  more...

Using Feedback to Improve Team Performance ...Using Feedback to Improve Team Performance A crucial component of optimal team performance is the ability of all team members to openly express their ideas, goals, and needs, as well as share thoughts about each other's performance both positive and negative. The same principle applies when it comes to receiving feedback. It's far better to hear the truth directly than to assume your  more...

MS Word for MAC 2011 Getting Started MS Word for MAC 2011: Getting Started Microsoft Word for Mac 2011 is the newest version of Microsoft's word processing tool for the Mac platform. It offers a streamlined interface and features that allow you to create attractive and engaging documents. The ribbon, which is unique to Microsoft Office, organizes Word's many features into related tabs and makes it easier to quickly access those  more...

Discovery Routing RESTful Services in WCF 4 Applications with C Discovery Routing & RESTful Services in WCF 4 Applications with C# Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Service Communication Applications (Exam 70-513) This course shows how to implement discovery, routing, and RESTful services in .NET Windows Communication Foundation (WCF) 4 applications using Visual C#. This course is one of a series in the SkillSoft  more...

WCF 4 Contracts Behaviors Data Management Using C ...Using C# Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Service Communication Applications (Exam 70-513) This course shows how to create and optimize .NET Windows Communication Foundation (WCF) service contracts, data contracts, and message contracts according to the requirements of a WCF application. It details the roles of channels and how to choose an appropriate  more...

Getting Started With WCF 4 Using C 2010 ...Using C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Service Communication Applications (Exam 70-513) This course introduces the .NET Windows Communication Foundation (WCF) technology and its architecture. It shows how to create a basic WCF service and how to host the service in a managed application, a Windows Service, Internet Information Service (IIS), or  more...

The Voice of Leadership Self-Assessment Motivation The Voice of Leadership: Self-Assessment & Motivation It's exciting when you can see your leadership development progress. Understanding how far you've come, and knowing what areas need improvement, increases your motivation to continue to grow as a leader. You can change your behaviors and increase your motivation by learning. This course covers techniques leaders can use to carry out a  more...

Purchasing Finding Sources of Supply Purchasing: Finding Sources of Supply Your organization's purchases probably account for the largest share of its total costs. Having a clear understanding of your product and service requirements and conveying those requirements to the right suppliers may result in huge savings for your organization. But finding the right suppliers takes effort. First you need to identify the best available  more...

Selecting Suppliers Administering Contracts Selecting Suppliers & Administering Contracts One of the most important steps in the purchasing process is to select the supplier that best meets your organization's purchase needs. To help with this part of the process, organizations develop supplier evaluation criteria and use tools designed to conduct a comprehensive and objective evaluation of suppliers. Once the supplier is chosen, the  more...

Communicating with Professionalism Etiquette Communicating with Professionalism & Etiquette Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the  more...

Using Business Etiquette to Build Professional Relationships ...Using Business Etiquette to Build Professional Relationships Business etiquette is a fundamental element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the  more...

Oracle Database 11g R2 Database Architecture Recovery Operations ...when problems occur in the database. This is accomplished using backups, which are used to protect against problems such as media failure, user errors, and application errors. This course reviews the major architectural components of the Oracle Database 11g architecture, such as memory structures, background processes, and the logical and physical storage structures. This course also discusses  more...

Oracle Database 11g R2 Managing Database Space Duplication Oracle Database 11g R2: Managing Database Space & Duplication Oracle To effectively manage space, you can configure automatic management by the Oracle database server. This allows you to generate alerts about potential problems and recommend possible solutions. This course explores how to use the Oracle database server for automatic space management, proactively monitor and manage tablespace  more...

Oracle Database 11g R2 Managing Databse Resources The Scheduler ...anaging Databse Resources & The Scheduler Oracle By using the Database Resource Manager, you have more control over the allocation of machine resources than is normally possible through operating system resource management alone. Many tasks in the Oracle environment need job-scheduling capabilities. Using advanced Scheduler features, you can exercise more control over various aspects of  more...

Oracle Database 11g R2 Managing Database Memory Performance ...This course explores the database's memory structures, focusing on how to configure SGA parameters and how to implement Automatic Memory Management and Automatic Shared Memory Management, and how to configure automatic PGA memory management. This course also explains how to monitor the performance of sessions and services, including how the Automatic Workload Repository (AWR) works, and how to  more...

Oracle Database 11g R2 Database Diagnostics Flashsback Technologies Oracle Database 11g R2: Database Diagnostics & Flashsback Technologies Oracle Administering an Oracle database requires monitoring and diagnosing data failures and recovering from them. Oracle Database 11g Release 2 provides the Data Recovery Advisor which eases this task by automatically detecting errors when they occur and providing repair advice. The use of the Automatic Diagnostic  more...

Oracle Database 11g R2 Using Monitoring Tuning RMAN ...Using, Monitoring & Tuning RMAN Oracle Reconstructing the contents of all or part of a database from a backup typically involves two phases. The first phase is the retrieval of a copy of the data file from the backups. The second involves reapplying changes to the file that occurred since the backup, using archived and online redo logs. To effectively administer an Oracle Database 11g  more...

Searching Data Using MOSS 2007 ...Using MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) The ability to search data is a crucial component of any enterprise application, and Microsoft Office SharePoint Server 2007 provides features to enable this ability. This course describes how to use the Search Service provided by MOSS 2007, including how to enhance  more...

Creating Business Intelligence Solutions with MOSS 2007 ...ish this and specifically how to use them to display data using Excel Services, create trusted workbook locations, process data from Windows SharePoint Services, and how to utilize reporting and key performance indicators in MOSS 2007. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office SharePoint Server  more...

Integrating Business Data Using MOSS 2007 ...Using MOSS 2007 Microsoft Microsoft Certified Technology Specialist SharePoint 2007, Application Development (Exam 70-542) Microsoft Office SharePoint Server 2007 includes features that allow developers to integrate business data into their applications. This course provides an overview of those features and how to use them to create Line of Business LOB systems using the Business Data  more...

Designing Application Update Deployments for Windows 7 ...dows 7 client machines in an Active Directory environment using Group Policy settings and System Center Configuration Manager. It discusses how administrators can make applications available to users through virtualization technologies, such as App-V, Med-V, RemoteApp, and Virtual Desktop Infrastructure (VDI). It also shows how to apply updates automatically to client machines using Windows  more...

Troubleshooting Windows 7 Client Configuration ...bleshoot and resolve issues with Group Policy settings by using the Group Policy Results Wizard; authentication and authorization, such as logon issues and permissions; networking issues for wired and wireless networks and VPNs; and Internet Explorer. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-686 Pro: Windows 7,  more...

Deploying Windows 7 Using Zero-Touch Installation ...Using Zero-Touch Installation Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft offers different deployment tools to deploy Windows operating systems. The most recent addition is Microsoft Deployment Toolkit 2010, which can be used in conjunction with System Center Configuration Manager 2007 to perform Zero-Touch Installations. Zero-Touch  more...

Determining Application Compatibility for Windows 7 Determining Application Compatibility for Windows 7 Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator One of the main issues with upgrading client machines to a new operating system is ensuring that applications will still run without issues for the users. Microsoft enables administrators to use the Application Compatibility Toolkit to collect  more...

Creating a Standard Image to Deploy Windows 7 ...oyment Image Servicing and Management to deploy Windows 7 using images. These tools enable IT professionals to create Windows images and answer files and to apply and service the images. This course demonstrates how to create a standard image using SIM, to then apply the image to the client machines using Windows PE and ImageX, and finally to service it using DISM. This course is one of a  more...

Deploying Windows 7 Using WDS and USMT ...Using WDS and USMT Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft offers many deployment tools for deploying Windows 7 throughout entire networks. Deciding which tool to use depends on many factors, including network configuration, cost, and down-time. Windows Deployment Services, one of the tools available, can be used to install  more...

Deploying Windows 7 Using Lite-Touch Installation ...Using Lite-Touch Installation Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft provides many different deployment strategies for deploying Windows operating systems and applications. Recently Microsoft released the Microsoft Deployment Toolkit 2010, which provides faster deployment times using standardized desktop and server images to  more...

Planning for Windows 7 Deployment ...ed new tools to help deploy Windows 7 throughout networks using images. Administrators can use tools provided by Microsoft to analyze their IT networks to determine the best deployment strategy. This course discuss the deployment tools and methods, Windows 7 editions and requirements, and licensing. It also demonstrates how to analyze the current client computers for hardware and compatibility  more...

SAP Product Lifecycle Management SAP Product Lifecycle Management SAP SAP Product Lifecycle Management (PLM) provides a comprehensive solution for managing all product-related information required in support of processes including planning, innovation, design, quality management, and engineering. As an integrated solution to SAP's enterprise resource planning (ERP) system, all information stored and maintained using the PLM  more...

Cisco IINS 1 0 Cryptography Encryption Digital Signatures ... It also describes some of the real-world implications of using various algorithms and technologies. The principles behind asymmetric encryption and provides examples of major asymmetric encryption algorithms, including Rivest, Shamir, and Adleman (RSA); Diffie-Hellman (DH); and public key infrastructure (PKI) are also covered. This course is one of a series from the IINS 1.0 SkillSoft learning  more...

Cisco IINS 1 0 Network Security Using Cisco IOS Firewalls ...Using Cisco IOS Firewalls Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Implementing network-wide security can be a daunting task depending on the size and business of the company. Organizations must balance the cost in staff and equipment to implement a network security policy against the potential costs of network  more...

Cisco IINS 1 0 Perimeter Security Cisco IINS 1.0: Perimeter Security Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Traffic from outside a closed network that has a destination inside a closed network passes through the network perimeter. The routers at the network perimeter are an important initial point of network security. This course explains how to  more...

A Practical App 2009 Maintaining Networks A Practical App. 2009: Maintaining Networks CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application Understanding the methods that computers and network devices use to talk to one another is essential knowledge for IT technicians to have in order to configure and troubleshoot networked environments. This course examines TCP/IP, connectivity and networking issues, connection types,  more...

Reducing Waste Streamlining Value Flow Using Lean ...Using Lean Eliminating waste is one of the most effective ways to increase the profitability of any organization. Processes either add value or waste to the production of a product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno. Identifying and eliminating these wastes  more...

CompTIA Security 2008 Cryptography CompTIA Security 2008: Cryptography CompTIA SY0-201 CompTIA Security 2008 Edition The central goal of cryptography is to hide information from others. Modern cryptographers use advanced algorithms and computational models to create layers of security and trusts in order to protect information. This course introduces encryption methods using both symmetric and asymmetric encryption  more...

The Cash Flow Statement The Cash Flow Statement As the popular saying goes revenue is vanity, margin is sanity, and cash is king. While it is very important for an organization to keep earning revenue and maintaining a good profit margin, a positive cash flow is equally important for its survival. Cash flowing in to the organization must meet or exceed the cash flowing out to enable the organization to pay its  more...

SAP BusinessObjects InfoView SAP BusinessObjects: InfoView SAP SAP BusinessObjects provides various tools for enterprise reporting purposes. InfoView is a web-based application that provides an interface for users to perform common activities, such as viewing or modifying reports, without having to install any additional software on their systems. InfoView can work with Xcelsius, Crystal, and Web Intelligence documents.  more...

SAP BusinessObjects Web Intelligence SAP BusinessObjects: Web Intelligence SAP Data may be an enterprise's most valuable proprietary asset. Each enterprise possesses unique data that, when used strategically, provides a competitive advantage. Data can reveal significant information about customer behavior and preferences, and provide insight into business processes that may ultimately influence what a company sells, how  more...

Financial Accounting with SAP ...AP ERP and be familiar with the steps for executing tasks using SAP's interface. This course discusses these underlying concepts, and introduces the SAP R/3 GUI. It also identifies the data required to align your business processes with the Financial Accounting and Controlling modules in order to complete financial transactions and create reports. This course focuses on the use of SAP R/3, and  more...

SAP Project Planning Implementation SAP Project Planning & Implementation SAP SAP provides tools to help businesses quickly and efficiently implement SAP through the Accelerated SAP (ASAP) Roadmap, and to configure SAP to fit the requirements of your business. This course surveys the key activities and tasks that make up the five phases of SAP implementation using ASAP methodology: Project Preparation, Business Blueprint,  more...

Configure Network Access in Windows Server 2008 ...and wireless authentication protocols, and access control using the Network Policy Server (NPS). It also reviews the continued support for the Internet Connection Sharing feature and highlights the Connection Manager tools provided to help set up and manage remote connections. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network  more...

Name Resolution in Windows Server 2008 ...er Role, its configuration, and the administration of DNS using the Server Core installation. It also explores special DNS setups using forwarding servers, conditional forwarding, root hints, and cache-only servers. Also covered is the use of other types of name resolution techniques including WINS, LMHOSTS, and HOSTS files, and the configuration steps necessary to set up clients to use DNS or  more...