V2 Manager Web-based Seminars - Training Resources

Communicating to Executives Effectively - 123 9am PT 1 PDU Communication is one of the critical and visible components of a project. The timeliness, quality, and means of how information is decimated can dramatically affect the outcome of a project and the perceived effectiveness of the project manager by executive management. It is critical for a project manager to realize that there are different styles and techniques needed to successfully  more...

Preserving Precious Capital Attacking the SEVEN Most Significant Capital Wasters in Your Company Times are tough and capital preservation is at the top of every executivea ™s priority list. But specific techniques necessary to rapidly eliminate waste and reduce operating costs can be difficult to define and even more difficult to implement. If you manage ANY type of an organization, you have waste which steals precious capital from your enterprise. Now, more than ever, it is important  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Advanced Customer Service Planning for Services Firms Align Your Firm s Service Delivery With The Desires of Your Clients According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

Get New Sales People Generating Revenue Fast Develop a Plan That Quickly Gets New Hires Up to Speed As a sales manager, you rely entirely on your sales team for revenue performance; and succeed or fail based on how they do. Your ability to effectively onboard your newly- hired sales people will make or break your year. Every moment that your new sales person is not armed to sell translates to lost sales opportunities and is a glaring cost  more...

How to Become A Great Sales Leader Learn The Secrets to Building A Winning Sales Team Baseball managers don't throw a pitch or hit a ball. They lead their team through thick and thin to deliver victories. As a sales manager, you rely on your sales team to hit homeruns every day. In a challenged economy, your sales team may be finding it tough to take a good swing at the plate these days. Your sales team is looking to you for  more...

Time Management for Sales People Find More Time to Sell Without Working More Hours How many selling hours did you have last week? It's a frighteningly low number, isn't it? High-performing sales people spend 28% of their time selling actively, face to face sales under-performers spend just 14%. If only a small fraction of your time is spent on high-value selling activities, what chance do you have of hitting your revenue and  more...

Differentiation Strategies for Financial Advisors Create Compelling Stories To Stand Out From Your Competitors and Win More Clients The competition for new clients is fierce in the financial advisor industry. You're up against the big guys who offer a comprehensive suite of financial services as well as financial advisors deeply entrenched in the region for ages. Although competition is tough, there is a secret strategy for becoming the victor  more...

Create a Client Experience to Grow Your Financial Advisor Practice Strategies for Developing a Consistent, Memorable Impression Over 80% of surveyed clients said they were dissatisfied with their financial advisor. That's pretty scary if that includes your client base. You certainly can blame the economy for some of your client s frustration but are you responsible too? How you define the client experience affects, not only retention, but also the new clients  more...

Project Management Leadership Learn the Critical Steps to Lead a Successful Project You've been asked to be the lead on a critical project for your company and your team is relying on you for leadership and guidance. While you know the subject matter like the back of your hand, you don't feel as bullish about being the lead for the project. There's scope to define, cost to analyze, and status to report ... all key components  more...

Motivating the Underachieving Employee How to have the tough conversation with employees who are not pulling their weight Employee underperformance affects team morale, productivity, and company profitability. If not addressed, the manager runs the risk of losing the respect of their team, making it even more challenging to achieve productivity goals. With companies running lean and mean, subpar performance must be addressed and your  more...

Drive Employee Productivity in Challenging Times Strategies to Regain Focus of Your Team Budget cuts. Employee layoffs. Doubled workload. Your employees are being asked to do more with less with all of these factors contributing to productivity paralysis. Yet, as the manager, you re accountable for ensuring productivity goals are achieved despite all of these hurdles. How do you regain control in this sticky situation to achieve corporate  more...

Why Your Sales Team Doesn't Work For You and Never Will Sales people don t wake up energized, wondering how they will make your company more money. What motivates people varies greatly between individuals. Often, management believes money is the only motivator needed for a sales staff but money alone does not have emotion tied to it. If the employee has a goal for retirement, education for a child, or a dream vacation, that is much more real and  more...

Get New Sales People Generating Revenue Fast Develop a Plan That Quickly Gets New Hires Up to Speed As a sales manager, you rely entirely on your sales team for revenue performance; and succeed or fail based on how they do. Your ability to effectively onboard your newly- hired sales people will make or break your year. Every moment that your new sales person is not armed to sell translates to lost sales opportunities and is a glaring cost  more...

Managing Introverted Employees How to Identify and Motivate Introverts for Maximum Performance According to recent studies, an estimated 30% of the population is introverted. While some consider introverts to be an employer's Achilles heel, this personality type brings tremendous advantages to your business. As a manager, you need all of your employees to deliver peak performance in today's challenged economy. Discover how to  more...

Keys to Unlocking Your Employees Potential Strategies to Improve Employee Performance As a manager, you feel the pressure to keep your top performers happy and dedicate your time trying to get subpar performers to rise to the challenge. You've been tasked with delivering results, but unless your employees take ownership of their performance, the goals will not be met. If you haven't been trained how to develop your team or don't have the  more...

Get Your Sales Team Selling with Confidence! Remove Obstacles to Turn Problems into Profits Is your sales team delivering the results you desire? If not, there could be a reason, other than the economy, that is causing sales paralysis. While some issues may be skill related, oftentimes, it's 'head-trash' that keeps them from hitting the mark. How do you re-energize your team to meet and exceed sales goals? Melody Brooke brings a unique  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

Software Development for Business Executives What You Need to Know to Guarantee Project Success 'Why do our IT projects keep running over budget?' With your bottom-line being squeezed by the economy, you can t afford to have your software development projects run over budget, miss delivery dates, or fail altogether. The good news is that you can avoid these deadly pitfalls if you know what questions to ask and when. Gary Gack, 40-year  more...

How to Become A Great Sales Leader Learn The Secrets to Building A Winning Sales Team Baseball managers don't throw a pitch or hit a ball. They lead their team through thick and thin to deliver victories. As a sales manager, you rely on your sales team to hit homeruns every day. In a challenged economy, your sales team may be finding it tough to take a good swing at the plate these days. Your sales team is looking to you for  more...

Drive Employee Productivity in Challenging Times Strategies to Regain Focus of Your Team Budget cuts. Employee layoffs. Doubled workload. Your employees are being asked to do more with less with all of these factors contributing to productivity paralysis. Yet, as the manager, you re accountable for ensuring productivity goals are achieved despite all of these hurdles. How do you regain control in this sticky situation to achieve corporate  more...

Get New Sales People Generating Revenue Fast Develop a Plan That Quickly Gets New Hires Up to Speed As a sales manager, you rely entirely on your sales team for revenue performance; and succeed or fail based on how they do. Your ability to effectively onboard your newly- hired sales people will make or break your year. Every moment that your new sales person is not armed to sell translates to lost sales opportunities and is a glaring cost  more...

Use Customer Service to Win Loyal Clients Differentiate By Making Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing  more...

What Every CEO Should Know About Their Sales Organization Ask the right questions to know if your sales team is on track 'Where are the sales?!' Every CEO knows how to ask this question, but the response does not tell if the sales team is performing optimally or is aligned with the corporate vision. Revenue used to roll-in, almost magically, through the front door. Now that the economy has slowed, CEOs need better predictors of performance to  more...

Customer Service for a Social Media World Techniques Designed To Delight Your Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and  more...

Time Management for Sales People Find More Time to Sell Without Working More Hours How many selling hours did you have last week? It's a frighteningly low number, isn't it? High-performing sales people spend 28% of their time selling actively, face to face sales under-performers spend just 14%. If only a small fraction of your time is spent on high-value selling activities, what chance do you have of hitting your revenue and  more...

Essential Finance and Accounting Knowledge and Skills Essential Finance and Accounting Knowledge and Skills: Gain the financial literacy skills to run your business or department with clarity and confidence. This course is for you if you want to: Confidently maximize your profit and your financial position. Know the right questions to ask your accountant or bank manager Understand Financial Reports to evaluate your business and  more...