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From Online Training Directory
21st Century Professional Networking


...value of professional networking in the 21st Century has grown in value, methods and applications.
This course examines professional networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this
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What Inexperienced Homebuyers MUST Know Before They Buy a Home
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
What Inexperienced Homebuyers MUST Know Before They Buy a Home A Trump U Course Buying a home is exciting. For many, it?s an opportunity to make their dreams come true. But it?s also a fairly complicated process with many
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Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed
... financing a purchase and examining how cash flow affects value, you`ll master the figures! Much more than textbook learning, this course connects you to experts and interactive activities--and instructs using real investment decisions as examples.Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class.
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The Entrepreneurship Certificate in Marketing Mastery Program
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued.
The Entrepreneurship Certificate in Marketing Mastery Program A Trump U Course The Entrepreneurship
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The Trump Way to Wealth
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
The Trump Way to Wealth A Trump U Course The Trump Way to Wealth is an online series of seven downloadable audio classes?so you can listen right on your computer, and learn at your own pace. Each audio series address a
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Significantly Increase the Value of Any Property--Instructor-Led
...e than just pay for itself -- it can increase your resale value higher than you might imagine. But the wrong change is like throwing money away. This course shows how to get the biggest possible financial benefit from every dollar spent on property improvements. You`ll even learn to grow value by improving the neighborhood!Students may complete this course within a reasonable period of time.
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Search Engine Marketing Strategies for Small Business Operations - Instructor Led


...ankings and generate $$$ for your small business. A Great Value!
Learn the secrets of effective search engine positioning and boost your Internet selling power a hundred fold. The perfect web business is the one that drives "targeted traffic" to their web site. How is this done? By achieving a top ranking in the major search engines, so do not underestimate what good positioning in the search
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Set Performance Expectations
...ate good performance objectives; and you will see the value of linking performance standards to rewards (or to other consequences). This course can be completed as quickly as you care to. Student is given 90 day access.
Set Performance Expectations This course will help you see how to identify and set performance standards for your employees? jobs, and see how they contribute to objective
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Paralegalism Career Overview



Start a new career. Students learn about law and the role of the paralegal and what it takes to become one.
Paralegals can assist lawyers in the delivery of many basic services. A paralegal`s general knowledge about the American Legal System and specific knowledge about civil and criminal law can enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students
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Negotiate to Win
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued.
Negotiate to Win A Donald Trump Course- This is an intensive program designed to help you build
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Negotiate Profitable Real Estate Deals--Instructor-Led
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.A Trump IACET Accredited Course.
Negotiate Profitable Real Estate Deals--Instructor-Led A Trump IACET Accredited Course This is a course on how to set objectives, choose appropriate strategies, and negotiate outcomes that
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Negotiate Profitable Real Estate Deals--Self-Directed
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course.
Negotiate Profitable Real Estate Deals--Self-Directed A Trump IACET Accredited Course This is a course on how to set objectives, choose appropriate strategies, and negotiate outcomes that
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Manufactured Housing Appraisal/Valuation Course


...value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification.
Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser.
You will learn to complete appraisals for Bankruptcy
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Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led A Trump U Course In this course you will learn to manage the market strategy and operations of a multi-unit building and develop a management
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Listening Skills for the Workplace
...kplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s competitive business environment can lead to costly errors, wasted time, an absence of teamwork, unsatisfactory service and misunderstandings at all levels. As the old saying goes, "It pays to listen." Yet, despite its importance, listening is often at the bottom of
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Leadership Assessment Profile
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Leadership Assessment Profile A Trump U Course This Leadership Assessment Profile from Trump University Personal Assessments enables you to review your unique balance of strengths and weaknesses in the field of leadership.
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Lean Manufacturing Personal Training Library
...earn how to identify (and eliminate) waste and how to use value-stream mapping to capture the current state and visualize the future state. Overviews of the eight components of lean: Value Stream Mapping, Workplace Organization, Predictability & Consistency, Set-up Reduction, TPM, Visual Factory, Support Processes, and Continuous Improvement are explored in Unit 2. Lean implementation
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Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Keep Them Coming Back--Instructor-Led A Trump U Course This course is about using marketing to unlock your business`s potential. Many businesses, particularly small ones, tend to ignore marketing, and this often results in
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Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Keep Them Coming Back --Self-Directed A Trump U Course This course is about using marketing to unlock your business`s potential. Many businesses, particularly small ones, tend to ignore marketing, and this often results in
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How to Critically Evaluate Your Business Plan
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
How to Critically Evaluate Your Business Plan A Trump U Course In How to Critically Evaluate Your Business Plan you will play the role of an analyst for Cheslow Investments, where you will critique some of the most
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Find and Purchase Income Producing Properties--Instructor-Led
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued. A Trump IACET Accredited Course.
Find and Produce Income Producing Properties--Instructor-Led A Trump
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Find and Purchase Income Producing Properties--Self-Directed
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course.
Find and Purchase Income Producing Properties--Self-Directed A Trump IACET Accredited Course This course is about combining market analysis with systematic, goal-oriented thinking to
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Expert Certificate Course in Medical Billing
...y will need to enter the industry.
The course is also of value of healthcare professionals who wish to expand on their skills. Medical billing professionals play a vital role in the provision of healthcare insurance to people across the country. They process bills for examinations and treatments, and prepare them for entry in insurance company records.
This course will prepare you for a
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Entrepreneur Assessment Profile
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Entrepreneur Assessment Profile A Trump U Course This Entrepreneur Assessment Profile from Trump University Personal Assessments enables you to review your unique balance of strengths and weaknesses in the field of
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Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course.
Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led A Trump IACET Accredited Course In this course you will explore various real estate investment techniques, and how
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Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited Course.
Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed A Trump IACET Accredited Course In this course you will explore various real estate investment techniques, and how
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Customer Service for Bars and Restaurants-Online
...and restaurant consultant, Kellie Nicholson, stresses the value of a smile and a kind word for greater tips and the return of loyal customers.
Customer Service for Bars and Restaurants-Online Restaurant owners understand how important customer service is for a pleasant dining experience and bar owners know that excellent and friendly service are vital to repeat business. From this online
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Design a Winning Business Based on Your Idea--Instructor-Led
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Design a Winning Business--Instructor-Led A Trump U Course This course focuses on refining a business concept and laying the groundwork for the development of a robust business plan. In this course, you`ll gain experience
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Design a Winning Business Based on Your Idea--Self-Directed
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Design a Winning Business--Self-Directed A Trump U Course This course focuses on refining a business concept and laying the groundwork for the development of a robust business plan. In this course, you`ll gain experience
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Career Assessment Profile
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Career Assessment Profile A Donald Trump Course- This Career Assessment Profile from Trump University Personal Assessments enables you to review your unique balance of strengths and weaknesses.
It can help you identify:
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Building with the Basics: Grammar and Punctuation
Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters.
Welcome to Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities
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Build Your Own BIZ(tm) - Networking
Learn to establish, nurture, and maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your
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Build a Powerful Marketing Strategy--Instructor-Led
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued.
Build a Powerful Marketing Strategy--Instructor-Led A Trump U Course Imagine trying to sell footballs
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Build a Powerful Marketing Strategy--Self-Directed
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Build a Powerful Marketing Strategy--Self-Directed A Trump U Course Imagine trying to sell footballs to nursing home residents or life insurance to teenagers. Your chance of succeeding in either case would be pretty low.
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Build a Powerful Branding Strategy--Instructor-Led
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Build a Powerful Branding Strategy--Instructor-Led A Donald Trump Course- In this course, you`ll learn how to build and maintain what is likely to be the most powerful asset your organization will ever have: your brand.
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Build a Powerful Branding Strategy--Self-Directed
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Build a Powerful Branding Strategy--Self-Directed A Trump U Course In this course, you`ll learn how to build and maintain what is likely to be the most powerful asset your organization will ever have: your brand.
It
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Build Your Own BIZ(tm) - Branding and Beyond
...r product or service apart from the competition and build value. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.
Build a Brand That
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Achieving Solar - An Introductory Guide
Learn the fundamentals of today`s solar energy applications for homes and small businesses. Site considerations will be covered, as well as payback and economic considerations for solar energy systems.Student has access for 60 days but may complete the course sooner.
Achieving Solar - An Introductory Guide In this online six-module course, you will gain an understanding of the fundamentals of
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Accounting In An Hour
...tructor-led accounting course. It does however have great value in teaching the basics in a very meaningful way.
Accounting In An Hour Whether you are working with a small, medium or large organization, chances are you?ll never achieve your career expectations if you?re unable to answer questions like these with confidence: What does EBITDA mean? Why is budgeting so important? What is the
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Accelerate your Business Growth--Instructor-Led
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Accelerate your Business Growth--Instructor-Led A Trump U Course This course will guide you through the process of developing a strategy for effectively introducing a new product or service (your "offering") to the
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Accelerate your Business Growth--Self-Directed
...much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment.
Accelerate your Business Growth--Self-Directed A Trump U Course This course will guide you through the process of developing a strategy for effectively introducing a new product or service (your "offering") to the
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911 OPERATOR TDD TRAINING
According to the Americans with Disabilities Act: "PSAPs should require or offer refresher training to recognize and process TTY calls at least as often as they require or offer training for voice calls, but at a minimum, every six months." This innovative online course consists of an online, interactive lesson. Once the lesson is completed, students participate in simulated conversations with
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Delegating



Course description -- This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get
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From 123-CBT Computer Based Training
Java Programming with Java SE 6 0 Java Utilities
... use the methods of the Java Math class to determine the value of a variable in a given piece of code, and associate the new methods of the Math class with their corresponding functions.
The wrapper classes
- recognize what wrapper classes are and how they're used, and also use the utility methods of the Java wrapper classes to parse strings into numeric values, transform values back
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Java Programming with Java SE 6 0 Java Utilities
Introduction to IT Project Management
Do you want to increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT
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Sales Communications Foundations
...uct your prospective customers and help them discover the value of your offerings, and you must seduce them with the customer experience you offer. Every buying decision that has ever been made, or ever will be made, is an emotional decision rationalized with facts. Your communications skills are the crucial element behind stirring the emotions of your prospective customers and communicating
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Sales Communications Essentials
...value proposition to be perceived as credible and persuasive, you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders, impressing customers with the
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Sales Math 101 Developing a Sales Plan for Success
...ach hour of your day. You will learn how to recognize the value of your time, and how to manage it, so as to maximize your return on the time you invest in your business (your ROTI). This course presents a series of mathematical tools that can be used to quantify a sales plan for success, and a time management model for getting the greatest return on the most important asset any sales
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Strategic Planning
...value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning processes
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Progressing through the Complex Sale
High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources.
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Developing Excellent Time Management Habits
...paperwork, telephone calls, and e-mails to maximize their value, and minimize their disruptive potential. Technology makes it possible for us to be more efficient--get more done--in many different ways. But you need to make sure that you are really controlling the technology so that it also helps you to be more effective--getting the right things done, rather than allowing it to control you.
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Field Sales Foundations
Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the
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Completing Inbound Sales Calls
Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also
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Building Brand Equity
.... It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand equity adds dollar-value to a company's worth.So, what are the components that make brand equity? How do you create brand equity? How do you make your company worth more in the
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Developing Fundamental Critical Thinking Skills
You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental
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Industry Overview Information Technology
...ase, but at the same time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more fully defined processes and architectures. This reflects a fundamental change for the business IT industry, which
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The Automotive Industry Overview Version 2
...on, automotive companies are challenged to deliver higher value more efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions such as South and Central Asia, South America, and Eastern Europe present enormous opportunities for the automotive industry, it is very true
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The Health Care Industry Overview Version 2
...information technology to eliminate inefficiencies in the value chain, to address issues of access, to improve quality, and to reduce cost. This course provides a high-level view of the health care industry environment, including its key players, trends, structure, and relevant business and regulatory issues. It also provides an overview of the state of affairs and insights into the health care
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The Banking Industry Overview Version 2
Can you imagine a world without banks? In the past, banks focused on loans and deposits, debits, and credits. Now, due to dramatic changes in the world economy, banking is a far more complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash
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The Retail Industry Overview Version 2
Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail
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Models for Managing Technical Professionals
...value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of ways to motivate, manage, and lead
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The Inbound Call Center
Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
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Working with Internal Customers
Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and
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ITIL V3 - ITIL and the Service Lifecycle
...l customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized. This course
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ITIL V3 - Service Strategy Fundamentals
IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and how these service assets can perform
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Identifying Your Customers Expectations
...ive. Companies believe that low prices are what customers value above all else, and they think that the additional efficiency of the automated systems will be appreciated. However, when asked, customers frequently say they would be willing to pay more to be given the opportunity to deal with "real people." The only way to discover what's important to customers is to ask them, and the second
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Using Surveys to Measure Customer Satisfaction
...established the attributes of your service that customers value the most, by gathering their qualitative feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required to do this accurately and appropriately with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for
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The Impact of Culture on Communication
... by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in different countries that you are
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The Fundamentals of Exceptional Customer Service
You've seen the ad campaigns that boast, "Customer satisfaction guaranteed." But in today's marketplace, satisfaction isn't enough. This course is designed to take your goals beyond merely satisfying the customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the building blocks for a service mentality that increases customer commitment, not to
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Effective Relationships with Customers
It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer relationships, you also limit your growth potential.
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Oracle 11i E-Business Suite Flexfields
To create value sets and to perform the tasks to define a structure for descriptive flexfields
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Manager s Performance Guide - Team Conflict Skills
...singly being asked to show how their training efforts add value to the organization, and that means being able to measure performance. Have behaviors changed? How can we determine behavioral change? During the past four decades, numerous models of training evaluation have been proposed. Donald Kirkpatrick created the one that's been most widely used, and most other models indirectly or directly
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Advanced Project Leadership - Bringing Home the Value
...Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project. Finally, project managers will
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Advanced Project Leadership - Selling Project Management to the Organization
This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as
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Lean Concepts
...value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how
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Non-value-added Steps and Tasks
Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow
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Analyzing Process Capability
Process capability is determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches
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The Ins and Outs of Capital Budgeting
Capital budgeting is an essential part of every company's financial management. It involves examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment decisions.This course will explain what a capital budget
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Managing Cross-Functions
Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of
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Introduction to Advanced Finance
Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review Time Value of Money concepts, and learn how to choose corporate projects using accounting models and cash flow models.
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Raising Capital and Financing Decisions
The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.
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Managing Working Capital
... returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course, you will be aware of the risk-return tradeoffs that are implied in
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Foundations for Business Execution
Have you ever sat in a meeting where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize productivity in your organization,
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Introduction to Work Force Generations
Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and
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Leading Silent Generation and Baby Boom Workers
... today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and baby boom generations. It includes topics
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Managing Knowledge Workers
... has arrived. An increasing number of companies gain more value from the knowledge and experience of their workers than they do from physical assets or products. This is most vividly captured in the Internet economy, in which knowledge workers are in high demand. Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock options. But money alone won't
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The Principles of Financial Management
Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all
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Directory Technologies Part 2 NDS eDirectory

...ify the command to configure NDS cache size to a specific value. Configure the LDAP Server object by using ConsoleOne. Configure the LDAP Group object by using ConsoleOne. Locate an object in a container by using ConsoleOne. Create a user account by using ConsoleOne. Modify the properties of a user account by using ConsoleOne. Create a group by
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Oracle9i Peformance Tuning Managing Memory and Disk I O

...heir descriptions. o Match the OPTIMIZER_MODE parameter values with their description. o Identify the methods of creating stored outlines. o Identify the three major areas of the Shared Pool. o Identify the parameters used to tune the Shared Pool. o Identify the goals for tuning the Library Cache. o Identify the descriptions of redo entries. o Match the statistics used to diagnose
more...
Oracle9i Database Admin Manage Security

...rity feature available to an operating system user when a value for the OS_AUTHENT_PREFIX parameter is given. Identify the guidelines for creating a user. Maintain passwords by using Oracle Security Manager. Maintain account locks by using Oracle Security Manager. Change the user quota on a tablespace by using Oracle Security Manager. Drop a user by using
more...
Oracle9i Database Admin Manage Data Storage

...able parameters and high-water mark, change the parameter value, manually allocate extents, validate table structure and detect row migration. Identify the effects of truncating a table, drop and truncate a table, and deallocate free apace. Retrieve the table, extent and row location information from data dictionary. Identify the features of index-organized tables and
more...
Oracle9i SQL DML and DDL

The Oracle SQL DML and DDL course is the third in a three-part series covering the Data Manipulation and Data Definition language statements supported by Oracle9i. This course introduces the participants to various objects in a database. The participants learn to create, update, and delete the database objects. The participants also learn to add rows, update, and delete existing rows from a table.
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Oracle9i SQL Data Retrieval Techniques

...ents that contain common group functions. o Manage null values when using group functions in a SQL statement. o Identify the requirements for using subqueries. o Identify the characteristics of each subquery type. o Write a single-row subquery to return one row in the WHERE clause of a SELECT statement. o Identify the characteristics of substitution variables. o Prompt the user for
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C Programming for the Microsoft NET Platform Part 3

...mespaces. Identify characteristics of converting value types. Identify characteristics of parent and child class reference conversions. Identify characteristics of the operators that are used for conversion. Identify characteristics of object type conversions. Identify characteristics of interface conversions. Identify characteristics of
more...
C Programming for the Microsoft NET Platform Part 2

...in methods. Identify the syntax used to return a value from a method. Identify the syntax used to call a parameter. Identify characteristics of passing parameters. Identify the characteristics of passing parameters by reference. Identify the characteristics of output parameters. Identify the syntax used to pass a variable-length parameter
more...
C Programming for the Microsoft NET Platform Part 1

...o compile, run, and debug a C# application and how to use value-type variables in C#. Learn To Identify characteristics of the .NET platform. Identify characteristics of the .NET Framework. Identify characteristics of the languages that are supported by the .NET Framework. Identify characteristics of common data type categories. Identify
more...
C Programming for the Microsoft NET Platform Part 1

...o compile, run, and debug a C# application and how to use value-type variables in C#. Learn To Identify characteristics of the .NET platform. Identify characteristics of the .NET Framework. Identify characteristics of the languages that are supported by the .NET Framework. Identify characteristics of common data type categories. Identify
more...
SQL Server 2000 Querying with Transact SQL Part 2 Working with Queries

...ate a derived table by using a subquery. Create a single-value subquery. Identify the functions of views. Identify the considerations for defining views. Create a view by using an SQL Query Analyzer template. Audience Candidates for this course operate in medium to very large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server
more...
Oracle8i Database Admin Manage Security

...rity feature available to an operating system user when a value for the OS_AUTHENT_PREFIX parameter is given. Identify the guidelines for creating a user. Maintain passwords by using Oracle Security Manager. Maintain account locks by using Oracle Security Manager. Change the user quota on a tablespace by using Oracle Security Manager. Drop a user by using Oracle Security Manager. Display
more...
Oracle8i Database Admin Manage Data Storage

...lines to be followed while creating tables. Identify the value for the PCTFREE parameter in a given situation. Match the row chaining and row migration events with the situations that trigger them. Copy an existing table by using Oracle Schema Manager. Identify the storage parameters that when modified will affect a table. Identify the block utilization parameters that when modified affect
more...
Windows NT Server 4 0 Troubleshooting in the Enterprise

... to their functions.
Match the CurrentControlSetServices value entries to their functions.
Match the CurrentControlSetServices value names with their functions.
Troubleshoot the problem using the Drives Utility, given that a service has failed to initialize.
Troubleshoot service problems using the services subkey value entries.
Unit 3: Boot Failures: Troubleshooting
Duration: 1
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Building an E-Commerce Business Case

... About Online Customer Relationships.
About the Virtual Value Chain.
Audience:
This course is intended for Managers and technical staff who are in a position to provide e-commerce recommendations to executives.
Deployment:
e-Learning/Self-Study
Accreditation
CEU credits: 0.70 CEUs
Language Options:
Japanese, US English
Total Learning Time:
6-8 hours
more...
Oracle Reports R6 Control Reports

...rence user parameters in a query. Create valid lists of values for parameter input. Identify the system parameters. Build and customize a parameter form. Create report-level triggers. Create a group filter. Create a validation trigger using the property palette in the data model. Create a format trigger. Create a report-level and library program unit. Identify the functions of
more...
Oracle Form Builder R6 Writing and Debugging Code

... property of a form by using the pop-up menu. Validate a value entered in an item by using an LOV. Write the code for a trigger to validate user input at different levels. Match the built-ins used for validation with their functions. Sequence the Form Builder navigation units according to their navigation hierarchy. Match the navigation properties with their characteristics. Match the
more...
Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention

... the V$SYSSTAT view and display memory, disk and row sort value.
Calculate the ratio of disk sorts to memory sorts and display the results.
Set the SORT_DIRECT_WRITES parameter to true.
Identify situations that would improve database performance when using direct writes.
Create a temporary tablespace.
Query the number of extents currently allocated to sorts and the maximum number of blocks
more...
Oracle8 Database Administration - Manage Security

... Create a user by using Oracle Security Manager.
Given a value for the OS_AUTHENT_PREFIX parameter, identify the security feature available to the operating system user with a given user name.
Maintain passwords by using Oracle Security Manager.
Maintain account locks by using Oracle Security Manager.
Change the user quota on a tablespace by using Oracle Security Manager.
Drop a user by
more...
Oracle8 Database Administration - Manage Data

...lines to be followed while creating tables.
Identify the value for the PCTFREE parameter in a given situation.
Match the row chaining and row migration events with the situations that trigger them.
Copy an existing table by using Oracle Schema Manager.
Identify the storage parameters that when modified will affect a table.
Identify the block utilization parameters that when modified affect
more...
Oracle Report Builder Controlling Reports

...rence user and system parameters. Create valid lists of values for parameter input. Identify different types of triggers in report, data and layout models. Create report-level, data model, and layout model triggers. Identify the functions of the SRW package. Identify the various SRW packaged procedures used for message display, field initialization, data restriction, format attribute
more...
Oracle Form Builder Managing Module Types

Course Overview This course is the fourth in a six-part Oracle Form Builder series that is based on Oracle Developer/2000 Release 2. This course will introduce participants to Project Builder and teach them how to create and manage a menu module. In addition, users will learn how to customize and implement menu security. L earn To: Identify the benefits and terminology of Project
more...
Oracle Form Builder Writing and Debugging Code

... property of a form by using the pop-up menu.
Validate a value entered in an item by using a List Of Values (LOV).
Write the code for a trigger to validate user inputs at different levels.
Match the built-ins for validation with their functions.
Sequence the Form Builder navigation units according to their navigation hierarchy.
Match the navigation properties with their characteristics.
more...
C Programming - Part 2

Course Overview This course is the second in a four-part series on C++ Programming, which is based on ANSI C++. The focus of this course will be on the object-oriented (OO) capabilities of C++. Students will gain the skills and knowledge needed to effectively create and manage classes, work with functions and operators, and take advantage of inheritance. L earn To: Override the
more...
C Programming - Part 1

Course Overview This course is the first in a four-part series on C++ Programming, which is based on ANSI C++. This course will focus on teaching users some of the fundamental differences between C and C++. It will also introduce the object-oriented (OO) features of C++ and teach users how to use these features to create a simple class. L earn To: Identify the features supported by
more...
C Programming - Part 4

... definition of a stack. Sequence the steps to evaluate a value for an arithmetic expressions in a postfix notation. Identify the code to insert an element in a queue. Identify the definition of queue. Identify the code to delete an element from a queue. Identify the code that is used to define a binary tree. Identify the code to traverse a binary tree based on a specific method. Identify
more...
C Programming - Part 3

...expressions that use bitwise logical operators, given the values of the variables used in an expression. Identify the output of the expressions that use bitwise shift operators, given the values of the variables used in an expression. Identify the option that lists the one's and two's complement of a given binary number. Unit 3: Advanced Input/Output Duration: 2 Hour(s) Identify
more...
C Programming - Part 1

... result of expressions that use unary operators. Compute value of expressions based on precedence and associativity of arithmetic operators. Compute the value of expressions based on precedence and associativity of assignment operators. Compute the value of expressions based on the precedence and associativity of relational operators. Compute the value of expressions based on the precedence
more...
SAP R 3 v4 x MM Inventory Management

...ment system allows you to manage stocks on a quantity and value basis in order to plan, enter, check goods movements and carry out physical inventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module.
L earn To:
Basic Principles.
Inventory Management.
Material Master Record.
The
more...
SAP R 3 v4 0 Investment Management - Overview

...ettlement), and the information system (research, planned values and budget values).
L earn To:
Create and editing program definitions.
Create and editing program positions.
Editing and displaying program structures.
Create assets under construction.
C ontent Emphasis
Skills-Based
A udience
This course has been primarily designed for employees working with SAP
more...
SAP R 3 v4 0 Profit Center Accounting

... within SAP R/3 and its possibilities.
Information and value chains within the logistics and accounting area.
The creation of SAP standard reports for period accounting, cost of sales accounting and return on investment.
C ontent Emphasis
Skills-Based
A udience
This course is primarily designed for potential users, interested in learning about the benefits of Profit Center
more...
Visual C 6 0 Designing Implementing Desktop Applications - Part 5

... by using the SetRegistryKey member function. Retrieve a value from a registry key by using CWinApp member functions. Store information in a registry key by using CWinApp functions. Unit 2: Remote Communication Duration: 1 - 2 Hour(s) Match the member functions of the CSocket class with their uses. Create a socket for a server and a client. Set up a socket to listen for a
more...
Visual InterDev 6 0 Active Server Pages and Data Access

...cedure of the object maintaining the state data.
Set the value of a cookie by using the Cookies collection of the Response object.
Write the syntax to create an instance of a component.
Match the built-in ActiveX components used to create ASP with their functions.
Set the properties of Browser Capabilities component in the Browscap.ini file.
Write to a text file by using the TextStream
more...
Visual InterDev 6 0 Active Server Pages and Data Access

...cedure of the object maintaining the state data.
Set the value of a cookie by using the Cookies collection of the Response object.
Write the syntax to create an instance of a component.
Match the built-in ActiveX components used to create ASP with their functions.
Set the properties of Browser Capabilities component in the Browscap.ini file.
Write to a text file by using the TextStream
more...
Brand Management Developing a Brand Strategy

...ts of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Building and Defending Brand Equity (0.5 - 1 hour) Select the four
more...
Brand Management Integrated Marketing

...ts of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Integrated Brand Communication (0.5 - 1 hour) Identify the benefits of
more...
Brand Management Branding on the Web

...ts of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Branding Through the Internet (0.5 - 1 hour) Select the different types
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Strategic Management Analyzing Strategic Options

...rm the SWOT acronym. Apply the value chain analysis to evaluate the internal environment. Recognize the components that represent the external environment. Identify the levels of strategy. Recognize the approaches to initiate business or corporate-level strategy. Audience Managers
more...
Advanced Six Sigma The Define Phase of DMAIC

Six Sigma is a focused, concerted effort to achieve a zero-defect quality level. Using Six Sigma, you can measure how many defects you have in a process, and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems,
more...
SAP R 3 v4 0 Profitability Analysis - Basics

...- 2 Hour(s)
Definitions for CO-PA.
Characteristics.
Value Fields.
Profitability Segments.
Operating Concern.
Characteristic Values.
Characteristic Derivations.
Record Types.
Valuation Strategies.
Assigning Valuation Strategies.
Assigning Value Fields.
Defining Planning Layouts.
Unit 3: Planning and Actual Postings
Duration: 1 - 2 Hour(s)
Planning Scenarios.
Specifying
more...
SAP R 3 CO Activity Based Costing

...ks.
Evaluating the Master Data.
Allocation Procedures.
Value-Based Procedures.
Quantity-Based Procedures.
Process Template.
Allocation via Process Template.
Creating a Process Template.
Allocating the Costs.
Reports.
Unit 3: Allocating Costs to Cost Objects
Duration: 2 - 3 Hour(s)
Allocation Procedures.
Allocation to Cost Objects.
Allocation using the Process Template.
more...
C Foundation for Non-C Programmers - Part 1

...ified scenario. Calculate the result of manipulating the value of a variable by using a pointer. Identify the appropriate structure declaration for a specified scenario. Calculate the result of manipulating a reference. Unit 2: Operators and Flow Control Statements Duration: 2 - 3 Hour(s) Identify valid C++ expressions. Calculate the output of an expression that uses arithmetic
more...
Data Modeling - Create Basic Models

...'one and only one' relationship.
Identify how a specific value can be attached to a one or more relationship end.
Identify why it is necessary to name a relationship.
Identify the conventions used for a relationship name.
Identify a one to many relationship between two entities to reflect a business scenario.
Identify a many to many relationship between two entities to reflect a business
more...
Data Modeling - Develop Depth to Your Models

...del fully in the Third Normal Form (TNF).
Consider the value of Normalization and ER Modeling.
Use normalization as a QA technique for entities.
C ontent Emphasis
Skills-Based
A udience
Business managers, business analysts, technical analysts, database designers, database administrators, and anyone responsible for the analysis and specification of data during the application
more...
Oracle SQL Specifics Retrieving and Formatting Data

...ulation in a query.
Use the NVL function to convert null values to zero.
Display a column with a column alias.
Use the concatenation operator to combine query results from multiple table columns into a single column.
Perform a query using a pseudocolumn.
Identify the components of a basic WHERE clause.
Use the WHERE clause to query for a character string or a date.
Match each type of
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Oracle SQL Specifics Creating and Managing Database Objects

...view to confirm the settings of a sequence.
Insert a new value using a sequence, and view the current value for a sequence.
Identify actions that cause gaps in sequence numbers.
Use the ALTER SEQUENCE statement to extend the maximum value of a sequence.
Use the DROP SEQUENCE statement to remove a sequence from the data dictionary.
Match index types to their descriptions.
Use the CREATE
more...
Oracle SQL and SQL Plus Advanced SELECT Statements

...le by using a subquery.
Complete the statement to insert values into a table from another table by using a subquery.
Complete the UPDATE statement by using subqueries.
Complete a DELETE statement by using subqueries.
Unit 2: Multiple-Value Subqueries
Duration: 1 Hour(s)
Identify the multiple-row comparison operator used for a given situation.
Complete the query by using the
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Oracle SQL and SQL Plus SQL Plus and Reporting

...ete the SELECT statement that prompts the user to input a value at run-time by using the & substitution variable.
Write the SET command to display the text of a command before and after it replaces substitution variables with values.
Complete the SELECT statement that reuses a substitution variable value without prompting the user each time by using the && variables.
Write the SQL*Plus
more...
Excel 2000 Fundamentals

...fferent types of cell referencing. Calculate a specified value of a range by using the AutoCalculate feature. Modify the range accessed by a formula. Copy a specified data from one location to another. Copy specified attributes of data on the clipboard. Paste selected text in a worksheet. Move specified data item from a given location to another. Clear the specified attributes of a cell.
more...
Excel 2000 Proficient User

... Calculate data based on a specific condition. Locate a value. Calculate values by using a financial function. Manipulate a named range for a set of selected cells. Perform calculations. Record a macro in a workbook. Execute a macro. Edit a macro in a workbook. Copy a macro from one workbook location to another. Delete a macro in a workbook. Assign a macro to a Command button.
more...
Excel 2000 Expert User

...nctions and sizing of the map data. Modify a legend text value or numeric value in a data map. Add the map features in a data map. Add pushpins to a data map. Create a pivot table. Match the buttons on the Pivot Table toolbar with their functions. Modify the pivot table data. Autoformat the pivot table data. Consolidate data in a pivot table. Create an interactive pivot table for the
more...
SQL Server 7 0 - Implementing a Database - Part 3

...r using subqueries. Perform the steps to return a single value of data. Perform the steps to return a list of values. Select the characteristics of a correlated subquery. Sequence the steps to process a correlated subquery. Sequence the steps to complete a correlated subquery. Sequence the steps in which the SQL Server processes EXISTS and NOT EXISTS subqueries. Perform the steps to add
more...
SQL Server 7 0 - Implementing a Database - Part 4

...oft SQL Server 7.0. L earn To: Generate summary value and summary data as well as generate control break reports using aggregate functions. Define transactions and set transaction isolation levels. Identify the purpose and benefits of using views. C ontent Emphasis Skills-Based A udience This course is designed for IT professionals responsible for implementing a
more...
SQL Server 7 0 - Implementing a Database - Part 5

...s into a stored procedure. Perform the steps to return a value. Match the method for recompiling stored procedures with the corresponding function. Select the uses of extended stored procedures. Match each commonly used extended stored procedure name with its function. Match the error message types with its use. Select the functions of the RAISERROR statement. Perform the action to
more...
Oracle 11i10 Project Foundation Fundamentals Part 2

...user-defined attributes.
Identify the steps to define a value set.
Identify the steps to define user-defined functions.
Audience:
The target audience is Functional Implementers of Oracle eBusiness Suite applications.
Deployment:
Self-Study
Accreditation
CEU credits: 0.40 CEUs
Language Options:
US English
Total Learning Time:
4 hours
Objectives:
Unit
more...
Lotus Notes R5 System Admin Part 10 Monitoring a Notes Domino Env

...the information to be recorded in the Server log with the value specified in the Log Replication entry. Match the error messages commonly displayed in the Server log with the problems they indicate. Match the error messages commonly displayed in the Notes log of a client with the problems they indicate. Identify the information displayed by the Replication Schedule option. Unit 4: Backup
more...
SQL and PL SQL PL SQL Basics

...ble with the %TYPE attribute. Write the code to assign a value a to a variable by using the assignment operator. Use operators with the PL/SQL variables. Manipulate data in PL/SQL variables by using SQL functions. Convert the datatype of a variable by using a data conversion function. Identify the features of variable scoping in nested PL/SQL blocks. Create a bind variable in the SQL*Plus
more...
SQL and PL SQL Data Retrieval Techniques

...e-row, multiple row, multiple-column subqueries. Obtain values at run time by creating and maintaining substitution variables. Use SQL*Plus format commands to format report output. Run a formatted report using a SQL*Plus script file. C ontent Emphasis Skills-Based A udience Application developers, database administrators, designer/developers, and technical support
more...
SQL and PL SQL DML and DDL

...ts as a means of enforcing data integrity. Prohibit null values using the NOT NULL constraint. Define a unique constraint for a column to ensure that two rows do not contain the same value. Define a PRIMARY KEY constraint using the CREATE TABLE statement. Create a referential integrity constraint for a foreign key column. Define a check constraint to ensure that appropriate values are
more...
Oracle 11i e-Business Suite Essentials for Implementers Part 2

...lementing a flexfield.
Identify key concepts related to value sets.
Match types of value sets with their descriptions.
Create a value set.
Identify features of the key flexfield structure.
Identify features of key flexfield qualifiers.
Create a key flexfield structure.
Associate segments with a key flexfield structure.
Identify benefits of using a key flexfield.
Identify
more...
Diversity Diversity in the Workplace

Employees will learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and
more...
Solaris--Part 1 Basic Administration

Course Overview The first course in the Sun Solaris implementation track covers basic user and system administration in the Solaris environment. It focuses on the common skills that an administrator will perform and how they are handled in this flavor of Unix. L earn To: Identify the functions of the Unix system administrator. Identify the features of the Solaris operating
more...
Oracle SQL for End Users--Part 2

...ures of a group function. Return the minimum and maximum values from a group of values by using the MIN and MAX group functions in a query. Perform calculations on a group of numeric values by using the AVG and SUM group functions in a query. Return the number of rows in a specified group by using the COUNT group function in a query. Manage null values when using group functions in a SQL
more...
Advanced Project Leadership Selling Project Mgmt to the Organization

... problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as project. Learn To: Identify the problems caused by a lack of project management. Identify effective methods for selling
more...
Advanced Project Leadership Bringing Home the Value

...Value teaches project managers to consider both the monetary and non-monetary value of a project, first of all by understanding how a project supports strategy. Project Managers will learn how to calculate Earned Value, Return on Investment and Net Present Value. They will also learn how to interpret the results to make decisions about the value of a project. Finally, project managers will
more...
Advanced Project Leadership Series

The Advanced Project Leadership Series includes the following courses: Advanced Project Leadership: Organization, Strategy & Business Needs Advanced Project Leadership: Navigating Corporate Structures Advanced Project Leadership: Bringing Home the Value Advanced Project Leadership: Selling Project Mgmt. To the Organization To review individual course descriptions, please return to the
more...
SAP Strategic Enterprise Management SEM

...on and Components - Positioning SEM - Components of SEM - Value-Based Management with SEM o Data Basis and Implementation Scenarios - Integration with SAP BW - Integrated SEM Data Basis - Implementation Scenarios Unit 2: Components of the SAP SEM System 2 - 3 hours o SEM BIC and SRM - Positioning SEM BIC and SRM - Functions and Tasks of BIC - Functions and Tasks of SRM o SEM Business
more...
CIW Enterprise Specialist Part 2 CORBA Servers Adv Features Security

...an argument list, preparing for and extracting the return value, and invoking the Request. Finally, security, firewalls and firewall types are covered, along with the CORBA security service model and architecture. Learn To: o Identify features of generating a server Interface Definition Language (IDL) skeleton. o Identify steps for implementing a CORBA object. o Identify steps in
more...
Creativity Innovation Thinking Creatively

... Analyze creative ideas to gauge their potential value. Employ strategies to persuade others to support ideas. Simulation Overview: In this simulation, you are meeting with your Marketing Manager. You want to discuss ideas to improve your department's ability in order to provide quality customer service. Unit 4:
more...
Project 2002 Proficient User

...b Access. Learn To: o To identify features of earned value tables in Microsoft Project 2002. o To create a custom table in Microsoft Project 2002. o To insert a column in a table in Microsoft Project 2002. o To identify options to customize toolbars in Microsoft Project 2002. o To create a menu in Microsoft Project 2002. o To record a macro in Microsoft Project 2002. o To
more...
Macromedia Fireworks MX Part 2

...imation symbol. Set a frame delay value for a frame. Identify methods for manipulating frames. Identify guidelines for previewing animations. Unit 2: Task Automation and Exporting (1 - 1.5 hours) Find and replace an element using the Find and Replace feature. Process files
more...
Cross Cultural Business Comm Understanding Cultural Differences

...plained. Learn To Identify examples of cultural values. Select ways to help someone overcome culture shock. Identify examples of how gender differences affect communication. Choose the correct definition of convergence. Identify the appropriate amount of personal space in cultures that value space. Categorize a given topic as being acceptable or unacceptable to
more...
Financial Management Inventory Costing Depreciation

... Costing and Valuation (1 hour)
Identify the need to value inventory.
Match inventory costing methods with their key aspects.
Match inventory costing methods with their impact on the balance sheet and income statement.
Identify key aspects of inventory control systems.
My Call is an activity in which you will be given a scenario with certain facts to analyze inventory costing and
more...
Business Finance Risk Analysis

Business Finance: Risk Analysis offers the student an overview of the information required to identify, calculate, and assess both individual investments and investment portfolios. The program details types of risks associated with investments, gives equations used to calculate risk, and provides information about how to assess the results of the equations. Learn To
more...
Business Finance Time Value of Money

...Value of Money offers the student an overview of the information required to calculate the future and present values of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized loans. Learn To
more...
Business Finance Valuation of Stocks Bonds

... criteria. Calculate the value of a bond. Calculate the effects on the price of a bond when interest rates rise. Calculate the effects on the price of a bond when interest rates fall. Evaluate bonds with semi-annual coupons. Match
more...
Business Accounting Accounting for Liabilities

...o manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the present value, future value, interest rate, and maturity date on various types of cash flows. Learn To Identify types of current
more...
Business Accounting Accounting for Stockholders Equity

... Identify the components used to calculate the value of a company's stock. Identify components of stockholders' equity. Identify methods for reporting stockholders' equity. Calculate a company's return on common stockholders' equity ratio. Calculate a
more...
Financial Statements Analyzing Cash Flows

...List ways a company's financial statements can impact the value of its stock. Calculate a company a a s profitability ratios. Calculate a company's liquidity ratios. Audience Managers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment
more...
Budgeting Capital Budgeting

...l investments. Complete the future value equation. Identify and apply formulas for discounting cash flow. Identify the different types of discount rates. Calculate discount rates. Simulation Overview: In this simulation, you will meet with Mary Aberdeen, a
more...
Excellence in Service Building Lasting Customer Relationships

...tomer relationships by identifying and delivering a solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness, promoting customer knowledge, and developing customer loyalty. You will learn how to build on customer loyalty by focusing on both the rational assessment, as well as emotional attachment, to your product or service.
more...
Six Sigma Deploying Six Sigma

...sing a control chart. Identify the value of removing process variation in terms of the Sigma quality level. Generate a new control chart based on a test run after machine calibration. Monitor process control. Develop new procedures to support the amended process. Simulation
more...
Delegation Monitoring Evaluating Results

...he best results from delegates, delegators are taught the value of delegation planning, as well as communication and time management skills and overcoming obstacles to delegation. Learn To To identify benefits of providing feedback To identify reasons why delegates resist taking ownership of tasks To
more...
Value Chain Management Elements of the Value Chain

...Value Chain you will learn the key features of value chain management and the various organizational activities that add value to a company a a s product or service. This course details the key components of successful products or services, the importance and benefits of customer loyalty, and customization. This course teaches how collaboration, delivery, production, and outsourcing change
more...
Essentials of Management Negotiating Skills

...n is essentially about communication, you learn about the value of mutual benefit and positional negotiation and other persuasive negotiating tactics. Learn To Use creative problem solving when negotiating. Explore different options for win-win solutions. Identify positional bargaining tactics.
more...
Value Chain Management Managing a Value Chain

...Value Chain focuses on strategic response to the requirements of your value-creating business design and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products, services and information, and raw materials to the final point of consumption. It covers methods of winning cost advantage
more...
Value Chain Management Managing the Transition to a Value Chain

...Value Chain focuses on the challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal value chain. It looks at
more...
Managing High Performers Defining Finding High Performers

.... Identify ways of creating buyer value. Identify steps for appropriate job matching for high performers. Simulation. Unit 2: Competencies of High Performers (0.5 - 1.5 hours) Identify the steps to take when compiling your needs criteria. Identify the professional
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HIPAA Privacy Business Associates

.... Learn To Identify the value of administrative simplification. Identify HIPAA titles. Identify covered entities specified under the HIPAA Privacy rule. Identify guidelines for avoiding wrongful disclosure. Identify the elements of a business
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Project Management Essentials Controlling Closing a Project

Project Management Essentials: Controlling and Closing a Project offers the student an overview of the information required to control project changes, measure project performance, and use project performance reports. The program details steps for accommodating change, actions for controlling the project schedule and budget, and steps for closing a project. Learn To
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Project Management Project Cost Management

In Project Management - Project Cost Management, you will learn how to manage the Cost Management processes so that you can complete a project within an approved budget. You will learn how to make accurate estimates in order to improve project decisions, create accurate budgets, and effectively control costs throughout the project.
Learn To:
Understand the cost estimating process.
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Brand Management Fundamentals of Brand Management

... including common branding terms, the importance of brand value, the characteristics of a good brand name and brand mark, and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process, the steps of the consumer adoption process, the different types of branding strategies, and the signs that can indicate a
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Brand Management Building Brand Equity

...ts of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Determining Brand Equity Benefits (0.5 - 1 hour) Identify common
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Brand Management Managing Brand Equity

...ts of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Managing Brand Equity (0.5 - 1 hour) Identify issues to consider when
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Microsoft Project 2003 Proficient User

...b Access.
Learn To:
Identify features of earned value tables.
Create a custom table.
Identify options for manipulating custom fields.
Create a consolidated project.
Identify options for sharing a resource pool.
Identify applications associated with Microsoft Project Server 2003.
Save a Web-based project file to the Project Server.
Identify options to manage the
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Oracle e-Business 11i System Admin Fundamentals 4

...e first unit covers the basics of Flexfields and defining value sets. Key Flexfield definition and management is covered in units two and three. The fourth unit covers defining Descriptive Flexfields. The course closes with coverage of advanced validation options.
Learn To:
Identify features and functions of flexfields.
Match value sets with their values.
Identify considerations
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Lotus Domino R5 Development Part 4 Making Your Application Run

Course Overview This is the fourth course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify the
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SAP R 3 4 6 CO Profitability Analysis

The course SAP R/3 4.6 CO Profitability Analysis provides the basic knowledge for using the SAP R/3 system on a daily basis. To transfer the needed knowledge the course makes use of an example: planning a sales organization and comparing to actual data. The initial unit provides an introduction to SAP R/3 4.6 a a s fundamental features; explaining how to log on to the system as well as
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Value Chain Management Series

The Value Chain Management Series includes the following courses: Value Chain Management: Elements of the Value Chain Value Chain Management: Managing a Value Chain Value Chain Management: Managing the Transition to a Value Chain To review individual course descriptions, please return to the previous page and select the desired title(s).
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CIW Site Designer Part 2 Basic Web Technologies

Course Overview This second course in the series teaches about Web technologies, including HTML, tables, HTML frames, metadata and cascading style sheets. It provides learners with the opportunity to practice working with all of these technologies. Learn To Identify HTML concepts. Create page structures with tables and frames. Identify the uses of metadata tags.
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CIW Database Specialist Part 3 Database Interaction JDBC

This is the third course in a four part series that teaches students about SQL, relational algebra, transactions and database security, and an introduction to the JDBC. This course covers SQL DDL commands, inserting, updating, and querying with DML statements, granting and revoking privileges with DCL statements. The course also teaches about relational algebra concepts, to include joins,
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CCNT Basic Data Communications v6 0 Part 2

...WANs.
Identify features of LANs.
Identify features of value-added networks (VANs).
Identify features of Systems Network Architecture (SNA).
Identify features of Systems Network Architecture (SNA) hierarchical architecture.
Identify features of Network Addressable Units (NAUs).
Match Logical Unit (LU) types with their functions.
Match Physical Unit (PU) types with their functions.
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Motivation Empowering to Increase Motivation

... Identify characteristics of organizations that value empowerment. Identify reasons employees prefer empowerment. Identify the employee benefits of empowerment. Identify the organizational benefits of empowerment. Simulation Overview: In this simulation, you will meet
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Managing Generations in the Workplace Understanding the Generations

...s each generation, accounting for their influences, their value systems, their performance in the workplace, and their generational personalities. Learn To Differentiate between the Boomer generation and the Builder generation. Differentiate between Generation X and the Boomer generation. Differentiate
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Moving from Technical Professional to Mgr Managing the IT Dept

...nd software across the IT department. It then teaches the value of E- Commerce in general as well as how to maximize the benefits of the company Web site in particular. Learn To: Identify elements of LAN and WAN schematics. Identify methods of increasing help desk efficiency. Identify guidelines for getting the best possible hardware and software deals. Identify key issues in
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Business Finance Series

The Business Finance Series includes the following courses: Business Finance: Risk Analysis Business Finance: Time Value of Money Business Finance: Valuation of Stocks and Bonds To review individual course descriptions, please return to the previous page and select the desired title(s).
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From Certified Foreclosure Agent Program
How to Become a Certified HUD Broker 135

...able for purchase at prices that are far less than market value. It's big business, which real estate professionals can learn to profit from with the proper guidance and instruction on the process. This educational course from the Certified Foreclosure Agent program, which is offered through Foreclosure. com Agent University, will show you all the forms that you need to complete to become a
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Effective REO Property Listing Management 240

Webinar Description:
Foreclosure sales are rising, which means that knowledgeable agents who can handle the influx of bank-owned Real Estate Owned (REO) listings are in high demand right now in local areas throughout the nation.
But there is a lot that often needs to go into selling distressed real estate - it's much more than just listing a property in the Multiple Listing Service (MLS) or
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From 6P International, LLC
Arbitration and Mediation
COURSE DESCRIPTION:
In our modern litigious society, the value of arbitration and mediation in the business sector cannot be understated. This course examines the main objectives behind both methods of litigation, how they differ, how they work, and how final decisions are reached.
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From Compliance LLC
($297) - Basel ii certification and training program - Become a Certified Basel ii Professional CBiiPro


... Distribution (LD)
a Standard Normal Distribution
a Value-at Risk and Basel II
a Calculating Value-at Risk
a Monte Carlo simulations
a Monte Carlo limitations
a Stress Testing
a Stress testing and Basel
a Operational risk management
a Operational Risk Management Office
a (AMA) Advantages / Disadvantages
a Internal and external audit
a Operational risk
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From Healing Art Forms Institute
Effortless Health Wealth and Love Accredited Program


...ation Workshops, so please do note this is not for resale value, as this is Nicole's own copyrighted material.
Financial Audio: Walks you through the basic exercise Nicole uses with everyone in her own personal financial workshops.
Love Audio: Walks you through the basic exercises Nicole uses with everyone in her own personal love workshops and one on one sessions.
Health Audio: Walks
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Developing Your Intuition Accredited Program


... own personal workshops for intuition use, not for resale value in anyway. In this manuals it covers dealing with blocks, forgiveness and awareness, psychic attacks, meditation, grounding, auras, chakras, ego voice, angels, spirits, guides, animal totems, the 4 clair's, divination methods, exercises, faq, and much more.
Meeting Your Guide(s) Audio: A personal walk through session with
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From EMS Consulting Group, Inc.
Lean Manufacturing Certification Online




Our self-paced online lean manufacturing certification program covers all of the topics our classroom version covers and results in the designation of Certified Lean Practitioner. The format includes audio-visual presentation, case studies / readings, direct application of the concepts through projects for enhanced learning, and test completion. And, like our classroom version, students will
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Value Stream Mapping Online



...value stream mapping program covers all of the topics our classroom version covers. The format includes audio-visual presentation, case studies, and a final quiz. And, just as our classroom version does, students will have the ability to contact the instructor with questions, requests for feedback on ideas and case exercises. Students will also be able to contact each other with questions/
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From Leadership Management Institute
LMI Webinar Series
Today more than ever we need to perform smarter, faster and more focused. Discover how to tap into 10% more of your potential and create 400% return on effort. This special webinar will explore the techniques that LMI has used for over 40 years that you can put into practice to get immediate results.
Learn the LMI value
Uncover your productivity challenges
Identify ways to become more
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From Learn Skills
Retail Training - Minimise theft



It is important that you understand exactly what behaviour constitutes theft. It may be helpful to think of theft as the dishonest removal of property that belongs to another person with the intention to permanently deprive the owner of it. It is important to understand this definition so that you can identify theft when it occurs. Put simply, if you take property that does not belong to you, it
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Managing Quality Customer Service



Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that
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From Serebra Learning Corporation
Customer Focused Management
Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to
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Professional Assertiveness
Do you feel that co-workers see you as too passive or aggressive in your professional career? Do you wonder if there is a more appropriate professional style? Do you want to know how to develop your professional style? Do you feel you could develop your assertive communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your
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Framing the Problem
When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight
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The Art of Global Communication
Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the
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Progressing through the Complex Sale
...value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are
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The Strategic Account Sales Approach
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then
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Delivering High-Impact Sales Presentations
The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation.
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Understanding Your Target Customer s Business
Imagine trying to sell a product or service to a customer that you know nothing about. Do you think it would be an easy process? Probably not. The better you know your customer, the better your chances for success. In this course, you'll learn about the first major component of the territorial account sales (TAS) approach--research. You'll gain an understanding of the benefits of good research and
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Effectively Using Customer-focused Research Meetings
In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired
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Delivering High-impact Territorial Account Sales TAS Presentations
In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to
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Field Sales Foundations
...asics of the field sales approach. You'll learn about its value and the importance of customer perceptions, premises for choosing the field sales approach, how it compares with a purely product-focused approach, and the planning, implementation, and closing steps for superior field sales performance. The course also gives you opportunities to apply field sales approach basics. Field sales
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Relationship Management Preparing the Client Relationship
In Relationship Management - Preparing the Client Relationship, you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what
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The Automotive Industry Overview Version 2
...on, automotive companies are challenged to deliver higher value more efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions such as South and Central Asia, South America, and Eastern Europe present enormous opportunities for the automotive industry, it is very true
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The Oil and Gas Industry Overview Version 2
Has there ever been a more flourishing time in the history of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry
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The Pharmaceutical Industry Overview Version 2
Billions of people around the world depend on the pharmaceutical industry to help them live longer, healthier, and happier lives. However, the pharmaceutical industry is continually tasked with alleviating its own ailments, including slow growth and declining profitability owing to pricing, safety, marketing and regulatory issues. In order for companies to remain competitive in a highly regulated
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The Food and Beverage Industry Overview Version 2
The discovery of a new dish does more for human happiness than the discovery of a new star, says Anthelme Brillat-Savarin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them
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The Health Care Industry Overview Version 2
...information technology to eliminate inefficiencies in the value chain, to address issues of access, to improve quality, and to reduce cost.This course provides a high-level view of the health care industry environment, including its key players, trends, structure, and relevant business and regulatory issues. It also provides an overview of the state of affairs and insights into the health care
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The Banking Industry Overview Version 2
...course provides an introduction to the banking industry's value chain, business model, and trends. Second, this course examines the business and regulatory issues and challenges facing the banking industry. Finally, this course looks at some of the successful strategies that leading banking companies are applying. Consulting houses, corporations, and small-to-medium-sized enterprises that sell
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The Manufacturing Industry Overview Version 2
Business has only two functions - marketing and innovation. Companies in the manufacturing industry seem to be taking this lesson from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete
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The Retail Industry Overview Version 2
... overview of the expanding retail industry, including its value chain, business models, and trends. The course also examines the business and regulatory issues and challenges facing the industry, and some of the successful solutions that leading retail companies are applying. Consulting houses, corporations, and small-to-medium-sized enterprises that sell products or services to other sectors
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The Insurance Industry Overview Version 2
The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,
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Completing Your Field Sales Approach
What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to
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Field Sales Skills Simulation
You are a salesperson for a wholesale supplier of natural herbs and remedies called Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product, Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills.
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Preparing for Outbound Sales Calls
The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside
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Completing Outbound Sales Calls
You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved
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Preparing for Inbound Sales Calls
Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three
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Completing Inbound Sales Calls
Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also
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Inside Sales Skills Simulation
You are an inside sales representative for Muscle-Bound Fitness, a franchise of fitness facilities with a unique corporate wellness offering. In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by
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Call Center Structures Customer Relationships
This course defines the long-term value of a customer and illustrates how CRM (Customer Relationship Management) principles are applied to recognize, prize and respond preferentially to high-value customers. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
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Handling Contacts Professionally Maximize Call Performance 2
This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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ITIL Service Level and Capacity Management
IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services
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ITIL Continuity and Availability Management
American businesses have had to face many disasters since the onset of the new millennium. There have been fires, hurricanes, tornadoes, floods, large-scale power outages, terrorist attacks, and damaging computer viruses, just to name a few. As businesses become more dependent on IT services, disasters such as these can disable or even ruin companies in the blink of an eye. The delivery and
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ITIL Financial and Security Management
IT organizations face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to
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The Contact Center and Technical Support Agent
In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
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Technical Support Essentials
These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to
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Assessing Customer Behavior
In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in
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The Inbound Call Center
Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
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Excellence in Internal Customer Service
In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning
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Working With Internal Customers
Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and
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Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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The Customer Service Agent in Action
There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the
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Managing Challenges in Customer Service
During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all
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Identifying Your Customer s Expectations
Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate
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Using Surveys to Measure Customer Satisfaction
...established the attributes of your service that customers value the most, by gathering their qualitative feedback, you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required to do this accurately and appropriately with the resources available to you. The first lesson explains why it's imperative that you have firm objectives for
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Discovering What Your Customers Want
The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the
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Customer Satisfaction Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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