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From Serebra Learning Corporation
Customer Service : CARE Brain-teasers
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an
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In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an
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Finance for the Non Financial : Allocating Indirect Costs
From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course simplifies the problem of managing a wide variety of indirect costs in a business by following the 3 simple steps of allocation, apportionment and absorption. It will help you to understand how indirect costs affect the income of
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From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course simplifies the problem of managing a wide variety of indirect costs in a business by following the 3 simple steps of allocation, apportionment and absorption. It will help you to understand how indirect costs affect the income of
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Finance for the Non Financial : Using a Budget to Manage
From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can explore the power of budgets to help with decision making and
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From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can explore the power of budgets to help with decision making and
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Managing People : Practical Coaching Situations
If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. In this course you'll investigate how you can use coaching in a variety of
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If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. In this course you'll investigate how you can use coaching in a variety of
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Recognising Stress Series: The Effects of Stress
People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. Stress can manifest itself in a wide variety of different symptoms -
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People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. Stress can manifest itself in a wide variety of different symptoms -
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Sales Negotiations Negotiation Execution
In Sales Negotiations ? Negotiation Execution, you will learn about the negotiation process, the key players in a negotiation, and ways to maintain control of the negotiation. Additionally, this course covers guidelines for dealing with difficult people and strategies for dealing with less-than-ideal scenarios and outcomes. After completing this course, you will be prepared to negotiate
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In Sales Negotiations ? Negotiation Execution, you will learn about the negotiation process, the key players in a negotiation, and ways to maintain control of the negotiation. Additionally, this course covers guidelines for dealing with difficult people and strategies for dealing with less-than-ideal scenarios and outcomes. After completing this course, you will be prepared to negotiate
more...
Measuring Team Performance Focus on Perceptions
This course introduces strategies to use qualitative information gathered from a variety of sources to complement quantitative data. Professionals who want to collaborate more effectively within a group.
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This course introduces strategies to use qualitative information gathered from a variety of sources to complement quantitative data. Professionals who want to collaborate more effectively within a group.
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Essentials of External Consulting
...ternal consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization. For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in equal measure, qualities of leadership, creativity,
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...ternal consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization. For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in equal measure, qualities of leadership, creativity,
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Working with Difficult People Cope With Continued Conflict
Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an
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Working with Difficult People: Cope with Continued Conflict, is the last of fourteen courses in this curriculum. After the completion of this course you will be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an
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Moving Past Conflict Negotiate for Resolution
Moving Past Conflict: Negotiate for Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and
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Moving Past Conflict: Negotiate for Resolution, is the second of eleven courses in this curriculum. After the completion of this course you will be able to recognize the importance and nature of negotiation, sequence the stages in the negotiation game and identify the rules for negotiating with a variety of players. The Negotiation Strategies curriculum helps today's busy professional identify and
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Strategies for Facilitating Critical Thinking
Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined
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Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined
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Delivering Your Message
So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by
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So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by
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Enhancing Your Listening Skills
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your
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Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your
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Models for Managing Technical Professionals
Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of
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Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of
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Attracting Developing and Retaining Generations
How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons. Managers, HR professionals, team leaders, department leads, and company
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How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons. Managers, HR professionals, team leaders, department leads, and company
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Defining and Mapping the Six Sigma Process
...w to fill in the details and sharpen the focus by using a variety of map types. Finally, you will practice reading maps to learn how to recognize and avoid the roadblocks that stand between you and your destination. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title, and interest in Six Sigma belong to Motorola. Candidates for Black Belt certification;
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...w to fill in the details and sharpen the focus by using a variety of map types. Finally, you will practice reading maps to learn how to recognize and avoid the roadblocks that stand between you and your destination. Six Sigma is a registered Trademark of Motorola Corporation, and all right, title, and interest in Six Sigma belong to Motorola. Candidates for Black Belt certification;
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Sarbanes Oxley Whistleblower Protection
Following the Enron collapse, the Sarbanes-Oxley Act was signed into law in an effort to prevent or reduce the incidence of corporate and securities fraud. Significantly, the Act (technically named "The Corporate and Criminal Fraud Accountability Act of 2002") provides protection to, and even encourages, employees who would report such fraud. Sarbanes-Oxley provides the most forceful protections
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Following the Enron collapse, the Sarbanes-Oxley Act was signed into law in an effort to prevent or reduce the incidence of corporate and securities fraud. Significantly, the Act (technically named "The Corporate and Criminal Fraud Accountability Act of 2002") provides protection to, and even encourages, employees who would report such fraud. Sarbanes-Oxley provides the most forceful protections
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HIPAA Electronic Health Data Transactions
Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a
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Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a
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HIPAA Securing Protected Health Information
Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more
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Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more
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IMS DB Programming I Rel 5
Teaches developers to design and program IMS/DB applications and to write online transactions using a variety of interactive practical examples. COBOL programmers, analysts and system designers.
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Teaches developers to design and program IMS/DB applications and to write online transactions using a variety of interactive practical examples. COBOL programmers, analysts and system designers.
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IMS DB Programming II Rel 5
Teaches developers to design and program IMS/DB applications and to write online transactions using a variety of interactive practical examples. COBOL programmers, analysts and system designers.
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Teaches developers to design and program IMS/DB applications and to write online transactions using a variety of interactive practical examples. COBOL programmers, analysts and system designers.
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OS 390 Managing DB2 Data Warehouse
...ehouse. Included are discussions of inflowing data from a variety of sources, converting and storing data, synchronizing data in a distributed environment, and accessing data for decision-support. The course is designed for managers and technical professionals who are considering implementing a data warehouse using DB2. Technical professionals will find hints for designing and tuning DB2 for
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...ehouse. Included are discussions of inflowing data from a variety of sources, converting and storing data, synchronizing data in a distributed environment, and accessing data for decision-support. The course is designed for managers and technical professionals who are considering implementing a data warehouse using DB2. Technical professionals will find hints for designing and tuning DB2 for
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WAN Solutions
This WestNet e-Learning module covers ATM concepts, ATM implementation, ATM devices, and SMDS.
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This WestNet e-Learning module covers ATM concepts, ATM implementation, ATM devices, and SMDS.
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How ATM LANs Work
This WestNet e-Learning module will focus on ATM Architecture, LAN Emulation, ATM Devices, and ATM Deployment.
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This WestNet e-Learning module will focus on ATM Architecture, LAN Emulation, ATM Devices, and ATM Deployment.
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Using SAP R 3 Release 4 6
To enable the student to work with tasks and to describe some of the updated screens in Release 4.6 Existing SAP R/3 users upgrading to Release 4.6
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To enable the student to work with tasks and to describe some of the updated screens in Release 4.6 Existing SAP R/3 users upgrading to Release 4.6
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Cryogenic Safety
...ogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of
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...ogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of
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Hand and Power Tool Safety
...variety of hand-held tools are used in the workplace. This course will provide an understanding of the potential hazards associated with the use of hand tools and power tools as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed by the power source used: pneumatic, liquid fuel, hydraulic, or powder-actuated. The content in this
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...variety of hand-held tools are used in the workplace. This course will provide an understanding of the potential hazards associated with the use of hand tools and power tools as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed by the power source used: pneumatic, liquid fuel, hydraulic, or powder-actuated. The content in this
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Structuring Editing Saving and Opening Documents in Word 2007
...cturing and editing documents which are complemented by a variety of editing tools. There are also options for saving documents which can be customized to suit your word processing needs. This course explains the use of page and section breaks, spacing adjustment, and column insertion, and explores the basic editing tools packaged with Word 2007. A new feature of Word 2007 demonstrated in the
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...cturing and editing documents which are complemented by a variety of editing tools. There are also options for saving documents which can be customized to suit your word processing needs. This course explains the use of page and section breaks, spacing adjustment, and column insertion, and explores the basic editing tools packaged with Word 2007. A new feature of Word 2007 demonstrated in the
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Exchanging Data with Excel 2007
...les and creating database queries to retrieve data from a variety of databases. Other applications, such as Access, Word, and Outlook, can also import Excel data. Using XML in conjunction with Excel enables you to further manage and customize workbooks. This course explores creating links, importing text files, and creating database and web queries. Importing Excel 2007 data into other
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...les and creating database queries to retrieve data from a variety of databases. Other applications, such as Access, Word, and Outlook, can also import Excel data. Using XML in conjunction with Excel enables you to further manage and customize workbooks. This course explores creating links, importing text files, and creating database and web queries. Importing Excel 2007 data into other
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Adobe Illustrator CS2 Getting Started
This course teaches fundamental concepts and skills for working with Adobe Illustrator CS2 to create artwork for both print and the Web. The topics in this course cover capabilities and tools of Illustrator, the interface, image considerations, how to save and print Illustrator files, and working with basic shapes, selecting images, and color. The course is intended for the basic end user who
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This course teaches fundamental concepts and skills for working with Adobe Illustrator CS2 to create artwork for both print and the Web. The topics in this course cover capabilities and tools of Illustrator, the interface, image considerations, how to save and print Illustrator files, and working with basic shapes, selecting images, and color. The course is intended for the basic end user who
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Editing and Reviewing in Adobe Acrobat 8
...o review and add your comments to a document using a wide variety of commenting and markup features, including notes, stamps, and text insertion tools. This course highlights the main concepts of participating in a review using Adobe Acrobat 8. The will comprise primarily business users within the corporate client base, including a wide range of office productivity users, web authors, and
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...o review and add your comments to a document using a wide variety of commenting and markup features, including notes, stamps, and text insertion tools. This course highlights the main concepts of participating in a review using Adobe Acrobat 8. The will comprise primarily business users within the corporate client base, including a wide range of office productivity users, web authors, and
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Adobe Illustrator CS2 Designing
This course teaches fundamental concepts and skills for working with Adobe Illustrator CS2 to enhance artwork. The topics in this course cover commands and tools available in Illustrator to create enhanced illustrations by using paths, masks, text, and typography in the artwork. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector illustrations
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This course teaches fundamental concepts and skills for working with Adobe Illustrator CS2 to enhance artwork. The topics in this course cover commands and tools available in Illustrator to create enhanced illustrations by using paths, masks, text, and typography in the artwork. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector illustrations
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Adobe Illustrator CS2 Establishing Depth Dimension
This course teaches advanced concepts and skills for working with Adobe Illustrator CS2 to create complex illustrations. The topics in this course cover tools of Illustrator that enable the learner to create advanced illustrations using fills, strokes, layers, and colors. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector illustrations and
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This course teaches advanced concepts and skills for working with Adobe Illustrator CS2 to create complex illustrations. The topics in this course cover tools of Illustrator that enable the learner to create advanced illustrations using fills, strokes, layers, and colors. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector illustrations and
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Adobe Illustrator CS2 Beyond the Basics
This course teaches advanced effects used for illustrations, printing illustrations, and creating Web files of illustrations in Adobe Illustrator CS2. The topics in this course cover transformation tools, filters and effects, printing options, and exporting illustrations onto the Web. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector
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This course teaches advanced effects used for illustrations, printing illustrations, and creating Web files of illustrations in Adobe Illustrator CS2. The topics in this course cover transformation tools, filters and effects, printing options, and exporting illustrations onto the Web. The course is intended for the basic end user who wishes to use Adobe Illustrator CS2 to construct vector
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Project Management - Project Communications Management
In Project Management - Project Communications Management you will learn how to plan project communications taking into account the various communication flows found in project environments and the influence that personal perceptions have on communication. You will also learn about the importance of distributing information to project stakeholders as well as how to report project performance by
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In Project Management - Project Communications Management you will learn how to plan project communications taking into account the various communication flows found in project environments and the influence that personal perceptions have on communication. You will also learn about the importance of distributing information to project stakeholders as well as how to report project performance by
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Visual Basic 6 Introduction Part I
...ce designing effective user interfaces and working with a variety of popular user controls. The student will also be introduced to approved techniques for designing coding testing and deploying fast error-free programs. Rudimentary programming techniques are discussed within this course to assist those with little or no programming experience. The content of this course has been also been
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...ce designing effective user interfaces and working with a variety of popular user controls. The student will also be introduced to approved techniques for designing coding testing and deploying fast error-free programs. Rudimentary programming techniques are discussed within this course to assist those with little or no programming experience. The content of this course has been also been
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Microsoft Exchange 2000 - New Features
This course is intended to assist participants to use Microsoft Exchange 2000a s improved scalability reliability and workflow to accomplish messaging server functions. This course focuses on the benefits of Microsoft Exchange 2000 can bring to a variety of organizations.
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This course is intended to assist participants to use Microsoft Exchange 2000a s improved scalability reliability and workflow to accomplish messaging server functions. This course focuses on the benefits of Microsoft Exchange 2000 can bring to a variety of organizations.
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Oracle Developer: Enhancing the User Interface
This course is the second in a six-part Oracle Developer series based on Oracle Developer Release 6. This course describes how to create input and non-input items how to create lists of values (LOVs) and editors to support text items and how to create forms using multiple windows and a variety of canvas styles. Additionally this course covers ways to add functionality to items by creating
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This course is the second in a six-part Oracle Developer series based on Oracle Developer Release 6. This course describes how to create input and non-input items how to create lists of values (LOVs) and editors to support text items and how to create forms using multiple windows and a variety of canvas styles. Additionally this course covers ways to add functionality to items by creating
more...
Oracle SQL for End Users Part 1
Oracle SQL and SQL*Plus are powerful components of Oracle's relational and object relational database management systems. This course is designed for end users who want to learn how to write SQL SELECT statements to retrieve data from a database. This course identifies relational database properties introduces the Oracle server and indicates how SQL and SQL*Plus are used in the Oracle product
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Oracle SQL and SQL*Plus are powerful components of Oracle's relational and object relational database management systems. This course is designed for end users who want to learn how to write SQL SELECT statements to retrieve data from a database. This course identifies relational database properties introduces the Oracle server and indicates how SQL and SQL*Plus are used in the Oracle product
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Data Warehousing Fundamentals Part 2: Building and Deploying
Oracle Data Warehousing Fundamentals: Building and Deploying introduces the concepts and strategies necessary to build and deploy a data warehouse successfully across the enterprise. This CBT course provides students with an overview of fundamental data warehousing concepts in both business and technical terms. In addition this course examines a variety of data warehouse architectures building
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Oracle Data Warehousing Fundamentals: Building and Deploying introduces the concepts and strategies necessary to build and deploy a data warehouse successfully across the enterprise. This CBT course provides students with an overview of fundamental data warehousing concepts in both business and technical terms. In addition this course examines a variety of data warehouse architectures building
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Interpersonal Communication: Effective Communication
Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver choosing a proper channel and responding to feedback. In this program you will also learn how to overcome a variety of common forms of interference.
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Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver choosing a proper channel and responding to feedback. In this program you will also learn how to overcome a variety of common forms of interference.
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Decision Making & Problem Solving: Decision Making Fundamentals
Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions.
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Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions.
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GUI Design Essentials
In this course, students will design and implement a graphical user interface (GUI) for a group of astronomers. These astronomers are dissatisfied with the workings of their computer and want a new way to interact with their system. To meet this goal, they will learn how to apply Human-Computer Interaction (HCI) principles to develop this interface. Following this, students will consider how to
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In this course, students will design and implement a graphical user interface (GUI) for a group of astronomers. These astronomers are dissatisfied with the workings of their computer and want a new way to interact with their system. To meet this goal, they will learn how to apply Human-Computer Interaction (HCI) principles to develop this interface. Following this, students will consider how to
more...
IMS/DB Programming (COBOL) (ver 4)
Teaches developers to design and program IMS/DB applications and to write online transactions using a variety of interactive practical examples.
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Teaches developers to design and program IMS/DB applications and to write online transactions using a variety of interactive practical examples.
more...
IMS/DB Programming (PL/1)
Teaches developers to design and program IMS/DB applications and to write online transactions using a variety of interactive practical examples.
more...
Teaches developers to design and program IMS/DB applications and to write online transactions using a variety of interactive practical examples.
more...
IMS/DB Programming (ver 5)
Teaches developers to design and program IMS/DB applications and to write online transactions using a variety of interactive practical examples.
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Teaches developers to design and program IMS/DB applications and to write online transactions using a variety of interactive practical examples.
more...
Microsoft PowerPoint 2000 Training
PowerPoint 2000 Training will provide the learner with the core skills necessary to efficiently use the PowerPoint 2000 application, Microsoft's popular presentation program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam.
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PowerPoint 2000 Training will provide the learner with the core skills necessary to efficiently use the PowerPoint 2000 application, Microsoft's popular presentation program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam.
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Microsoft PowerPoint 97 Training
With this course, the learner will develop fundamental and advanced skills needed for PowerPoint 97, Microsoft's popular presentation program.
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With this course, the learner will develop fundamental and advanced skills needed for PowerPoint 97, Microsoft's popular presentation program.
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Networking in the Java Language
This course is the third in a series of seven on the Advanced Java Topics. This course helps students learn to write applications that communicate with other applications using a variety of networking technologies available in Java. When completed students will know how to use sockets Remote Method Invocation (RMI) and servlets in two- and three-tier architectures. Recommended browser is Internet
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This course is the third in a series of seven on the Advanced Java Topics. This course helps students learn to write applications that communicate with other applications using a variety of networking technologies available in Java. When completed students will know how to use sockets Remote Method Invocation (RMI) and servlets in two- and three-tier architectures. Recommended browser is Internet
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From Online Training Directory
How To Master Communications
Course description -- Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED -
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Course description -- Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on the basics of effective communication and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED -
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Microsoft Access 2002 Level 2
Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone.
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Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone.
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Access 97 Level 2
Students in this course will learn to master the more powerful aspects of Microsoft Access 97, including a variety of views, data types and field properties, and summary reports and mailing labels.
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Students in this course will learn to master the more powerful aspects of Microsoft Access 97, including a variety of views, data types and field properties, and summary reports and mailing labels.
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LBD: Assessment and Instruction
Provides an opportunity to explore the variety of teaching methods, technology, media, resources, and materials that may be used for effective teaching of students with learning and behavior disorders.
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Provides an opportunity to explore the variety of teaching methods, technology, media, resources, and materials that may be used for effective teaching of students with learning and behavior disorders.
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From TalktoCanada.com
Oral Communication Courses
Beginner oral,
Develop basic oral skills in grammar, pronunciation and vocabulary.
Intermediate oral,
Review and expansion of grammar and vocabulary. Focus is on improving oral fluency.
Advanced oral communication,
All-round training in communication in the English language with emphasis on conversation for a variety of contexts.
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Beginner oral,
Develop basic oral skills in grammar, pronunciation and vocabulary.
Intermediate oral,
Review and expansion of grammar and vocabulary. Focus is on improving oral fluency.
Advanced oral communication,
All-round training in communication in the English language with emphasis on conversation for a variety of contexts.
more...
From 123-CBT Computer Based Training
Oracle Form Builder R6 Enhancing the User Interface
...ems, and how to create forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to items by creating triggers containing built-in subprograms. L earn To: Create input and non-input items. Identify the features and uses of LOVs. Create LOVs manually and using the LOV Wizard. Create and use editors. Create and set
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...ems, and how to create forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to items by creating triggers containing built-in subprograms. L earn To: Create input and non-input items. Identify the features and uses of LOVs. Create LOVs manually and using the LOV Wizard. Create and use editors. Create and set
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Oracle SQL for End Users--Part 1
...In addition, the learner writes statements that contain a variety of single-row functions. L earn To: Identify database principles and concepts concerning the Oracle server, SQL, and SQL*Plus. Write basic SQL SELECT statements. Add clauses to basic SQL SELECT statements to restrict and sort data retrieved by a query. Write SQL statements that contain a variety of single-row
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...In addition, the learner writes statements that contain a variety of single-row functions. L earn To: Identify database principles and concepts concerning the Oracle server, SQL, and SQL*Plus. Write basic SQL SELECT statements. Add clauses to basic SQL SELECT statements to restrict and sort data retrieved by a query. Write SQL statements that contain a variety of single-row
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Windows XP Install Admin Curriculum
Microsoft Windows XP is the new operating system from Microsoft. Based on the Windows 2000 code base, Windows XP has been represented as a big release for Microsoft - one that will be similar to the revolutionary release of Windows 95. The technical implementation and support of Windows XP Professional within corporate environments is crucial for organisations that plan to move to the Windows XP
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Microsoft Windows XP is the new operating system from Microsoft. Based on the Windows 2000 code base, Windows XP has been represented as a big release for Microsoft - one that will be similar to the revolutionary release of Windows 95. The technical implementation and support of Windows XP Professional within corporate environments is crucial for organisations that plan to move to the Windows XP
more...
Windows XP Install Admin Curriculum
Microsoft Windows XP is the new operating system from Microsoft. Based on the Windows 2000 code base, Windows XP has been represented as a big release for Microsoft - one that will be similar to the revolutionary release of Windows 95. The technical implementation and support of Windows XP Professional within corporate environments is crucial for organisations that plan to move to the Windows XP
more...
Microsoft Windows XP is the new operating system from Microsoft. Based on the Windows 2000 code base, Windows XP has been represented as a big release for Microsoft - one that will be similar to the revolutionary release of Windows 95. The technical implementation and support of Windows XP Professional within corporate environments is crucial for organisations that plan to move to the Windows XP
more...
Organizational Skills Time Management
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Organizing Your Time (0.5 - 1 hour) Organize your office and your activities. Assemble an effective task list. Avoid poor work habits.
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Organizing Your Time (0.5 - 1 hour) Organize your office and your activities. Assemble an effective task list. Avoid poor work habits.
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Creativity Innovation Thinking Creatively
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Creativity (0.5 - 1 hour) Recognize the personal characteristics that promote and inhibit creativity. Identify which personal experiences enhance creativity.
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Creativity (0.5 - 1 hour) Recognize the personal characteristics that promote and inhibit creativity. Identify which personal experiences enhance creativity.
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Interpersonal Communication Listening Skills
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Listening Skills (0.5 - 1 hour) Understand the need for the listening process. Identify the different types of listening. Use critical
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Listening Skills (0.5 - 1 hour) Understand the need for the listening process. Identify the different types of listening. Use critical
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Interpersonal Communication Effective Communication
...k. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures. Respond effectively to receiver feedback. Reduce verbal and
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...k. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures. Respond effectively to receiver feedback. Reduce verbal and
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Interpersonal Communication Telephone Skills
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Telephone Etiquette (0.5 - 1 hour) Project a positive image. Establish a good rapport. Demonstrate behavior callers appreciate.
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Telephone Etiquette (0.5 - 1 hour) Project a positive image. Establish a good rapport. Demonstrate behavior callers appreciate.
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Call Center Inbound Customer Service
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Opening the Call (0.5 - 1 hour) Maintain a positive attitude when providing service. Use your voice to convey effective customer service. Emphasize
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Opening the Call (0.5 - 1 hour) Maintain a positive attitude when providing service. Use your voice to convey effective customer service. Emphasize
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Decision Making Problem Solving Decision Making Fundamentals
...oblem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish and compare options
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...oblem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish and compare options
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Decision Making Problem Solving Problem Solving Fundamentals
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing a Problem (0.5 - 1 hour) Determine the nature of the problem. Generate problem solving options. Evaluate the problem solving options.
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing a Problem (0.5 - 1 hour) Determine the nature of the problem. Generate problem solving options. Evaluate the problem solving options.
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Leadership Development Delegation
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Delegating a New Project (0.5 - 1 hour) Use the delegation process. Identify which tasks should be delegated. Delegate tasks to the right person.
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Delegating a New Project (0.5 - 1 hour) Use the delegation process. Identify which tasks should be delegated. Delegate tasks to the right person.
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Leadership Development Goal Setting
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Project Goals (0.5 - 1 hour) Take the steps needed to develop effective goals. Adjust goals appropriately. Communicate assertively.
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Project Goals (0.5 - 1 hour) Take the steps needed to develop effective goals. Adjust goals appropriately. Communicate assertively.
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Leadership Development Leading the Way
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Creating a Vision (0.5 - 1 hour) Know what traits enhance leadership skills. Avoid common leadership pitfalls. Understand how your attitude and values
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Creating a Vision (0.5 - 1 hour) Know what traits enhance leadership skills. Avoid common leadership pitfalls. Understand how your attitude and values
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Leadership Development Motivation
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Motivating an Underachieving Employee (0.5 - 1 hour) Understand why individual motives vary. Differentiate between personal and social needs. Identify
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Motivating an Underachieving Employee (0.5 - 1 hour) Understand why individual motives vary. Differentiate between personal and social needs. Identify
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Employee Performance Managing Difficult People
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Understanding Difficult People (0.5 - 1 hour) Assess a difficult person's situation. Identify how each difficult personality type is detrimental to an organization.
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Understanding Difficult People (0.5 - 1 hour) Assess a difficult person's situation. Identify how each difficult personality type is detrimental to an organization.
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Employee Performance Resolving Conflict
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Conflict Between Managers (0.5 - 1 hour) Identify conflict resolution styles. Know when to use collaboration. Use compromise when appropriate.
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Conflict Between Managers (0.5 - 1 hour) Identify conflict resolution styles. Know when to use collaboration. Use compromise when appropriate.
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Essentials of Management Maintaining a Productive Workplace
In Essentials of Management: Maintaining a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To
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In Essentials of Management: Maintaining a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To
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Conducting Meetings Managing a Meeting
...properly. Generate options using a variety of techniques. Select the best option for the situation. Implement the option successfully. Simulation Overview: You will be meeting with a team of managers and employees to address a shake-up in the market. One of your competitors,
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...properly. Generate options using a variety of techniques. Select the best option for the situation. Implement the option successfully. Simulation Overview: You will be meeting with a team of managers and employees to address a shake-up in the market. One of your competitors,
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Change Management Managing Change
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Implementing a Change (0.5 - 1 hour) Identify the steps of the change process. Analyze a change situation. Prepare a plan for change.
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Implementing a Change (0.5 - 1 hour) Identify the steps of the change process. Analyze a change situation. Prepare a plan for change.
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Project Management Project Communications Management
..., as well as how to report project performance by using a variety of tools and techniques. Finally, you will learn how to manage stakeholder communications, including how to conduct an effective kick-off meeting.
Learn To:
Understand the importance of planning project communications.
Understand the importance of distributing information.
Understand the importance of reporting
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..., as well as how to report project performance by using a variety of tools and techniques. Finally, you will learn how to manage stakeholder communications, including how to conduct an effective kick-off meeting.
Learn To:
Understand the importance of planning project communications.
Understand the importance of distributing information.
Understand the importance of reporting
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Advanced Project Mgmt Managing Accelerated Projects
...long-term program is intended to expose you and to a wide variety of project management subjects in the hope that you will all be qualified to lead important projects for the company in the future. In this session, you will meet with Jessica Stone, who will ask you questions about planning a project schedule, including using project management scheduling packages. She'll also discuss how to
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...long-term program is intended to expose you and to a wide variety of project management subjects in the hope that you will all be qualified to lead important projects for the company in the future. In this session, you will meet with Jessica Stone, who will ask you questions about planning a project schedule, including using project management scheduling packages. She'll also discuss how to
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Team Management High Performance Teams
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Goals (0.5 - 1 hour) Understanding why setting goals is important within teams. Set SMART goals. Identify management styles that enhance and
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Goals (0.5 - 1 hour) Understanding why setting goals is important within teams. Set SMART goals. Identify management styles that enhance and
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Team Participation Teamwork Fundamentals
...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Role of the Team Member (0.5 - 1 hour) Identify your responsibilities as a team member. Understand the importance of establishing ground rules.
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...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Role of the Team Member (0.5 - 1 hour) Identify your responsibilities as a team member. Understand the importance of establishing ground rules.
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Principles of Marketing Writing a Marketing Plan
...ask you a series of questions to test your knowledge of a variety of marketing concepts. Those concepts will include market positioning, the difference between a business plan and a market plan, and the key elements of a marketing plan. Unit 2: Building the Elements of a Marketing Plan (0.5 - 1 hour) Identify the four types of analyses that should be conducted before
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...ask you a series of questions to test your knowledge of a variety of marketing concepts. Those concepts will include market positioning, the difference between a business plan and a market plan, and the key elements of a marketing plan. Unit 2: Building the Elements of a Marketing Plan (0.5 - 1 hour) Identify the four types of analyses that should be conducted before
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Network Certification Curriculum
...ience. The second group is technical professionals from a variety of fields who want to improve their effectiveness by learning more about the basics of networking. Typical duties performed are supporting existing networks, planning LANs, and developing technical solutions, which incorporate a network component. A+ Certification, which CompTIA also sponsors, can be used as a prerequisite, but
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...ience. The second group is technical professionals from a variety of fields who want to improve their effectiveness by learning more about the basics of networking. Typical duties performed are supporting existing networks, planning LANs, and developing technical solutions, which incorporate a network component. A+ Certification, which CompTIA also sponsors, can be used as a prerequisite, but
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Organizational Behavior Organizational Group Dynamics
...you are assembling bright and creative individuals from a variety of departments to form a brainstorming team. Its purpose is to generate ideas in a non-critical environment. You've chosen Amy and Josh to spearhead the group and have invited them to your office to coach them as leaders. Unit 2: Organizational Processes (0.5 - 1 hour) Match the primary communication
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...you are assembling bright and creative individuals from a variety of departments to form a brainstorming team. Its purpose is to generate ideas in a non-critical environment. You've chosen Amy and Josh to spearhead the group and have invited them to your office to coach them as leaders. Unit 2: Organizational Processes (0.5 - 1 hour) Match the primary communication
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Advanced Six Sigma Preparing for Black Belt Projects
...fulfill concerning Six Sigma projects. You will learn the variety of tools a Black Belt should be able to use, as well as the Six Sigma processes you will need to utilize when leading Six Sigma projects.
Learn To:
Understand the role of the Black Belt.
Understand how to plan and execute Black Belt projects.
Understand how to present and close Black Belt projects.
Audience:
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...fulfill concerning Six Sigma projects. You will learn the variety of tools a Black Belt should be able to use, as well as the Six Sigma processes you will need to utilize when leading Six Sigma projects.
Learn To:
Understand the role of the Black Belt.
Understand how to plan and execute Black Belt projects.
Understand how to present and close Black Belt projects.
Audience:
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From Ktec Training
Windows XP Professional & Server 2003 Administration. MCSE Exams 70-270 & 70-290
...ring Windows XP Professional and Windows Server 2003 in a variety of stand-alone and network environments.
The course content covers the information that will be needed to help you to prepare for the two certification exams:
70-270 - Install, Configure & Administer Windows XP Professional
70-290 - Manage & Maintain a Windows 2003 Server Environment
Both exams provide credit towards the
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...ring Windows XP Professional and Windows Server 2003 in a variety of stand-alone and network environments.
The course content covers the information that will be needed to help you to prepare for the two certification exams:
70-270 - Install, Configure & Administer Windows XP Professional
70-290 - Manage & Maintain a Windows 2003 Server Environment
Both exams provide credit towards the
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From Training Link Education S.E.A
Diploma in Fiction Writing
Aim:
The aim of this self-study course is to provide a comprehensive guide to the skills and techniques of writing fiction successfully, and will enable students to study a variety of styles. The course also examines practical aspects of getting published plus the essential elements of both short stories and novels.
Target Audience:
This programme is designed for anyone considering professional
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Aim:
The aim of this self-study course is to provide a comprehensive guide to the skills and techniques of writing fiction successfully, and will enable students to study a variety of styles. The course also examines practical aspects of getting published plus the essential elements of both short stories and novels.
Target Audience:
This programme is designed for anyone considering professional
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Certificate in Microsoft Word
Aim:
This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft Word and develops the skills to use software to the full.
Target Audience:
This programme is designed for people who wish to gain an understanding of how use a variety of common software
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Aim:
This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft Word and develops the skills to use software to the full.
Target Audience:
This programme is designed for people who wish to gain an understanding of how use a variety of common software
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Certificate in Microsoft Excel
Aim:
This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft Excel and develops the skills to use software to the full.
Target Audience:
This programme is designed for people who wish to gain an understanding of how use a variety of common software
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Aim:
This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft Excel and develops the skills to use software to the full.
Target Audience:
This programme is designed for people who wish to gain an understanding of how use a variety of common software
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Certificate in Microsoft PowerPoint
Aim:
This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft PowerPoint and develops the skills to use software to the full.
Target Audience:
This programme is designed for people who wish to gain an understanding of how use a variety of common software
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Aim:
This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft PowerPoint and develops the skills to use software to the full.
Target Audience:
This programme is designed for people who wish to gain an understanding of how use a variety of common software
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Certificate in Microsoft Access
Aim:
This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft Access and develops the skills to use software to the full.
Target Audience:
This programme is designed for people who wish to gain an understanding of how use a variety of common software
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Aim:
This modular certificate course provides an ideal means of developing your skills in using a range of Microsoft Office applications. This module provides detailed instructions in the use of Microsoft Access and develops the skills to use software to the full.
Target Audience:
This programme is designed for people who wish to gain an understanding of how use a variety of common software
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Kitchen (Hygiene) Skills
...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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Kitchen (Stores) Skills
...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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Catering (Cook/Chill) Services
...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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Preparation for a Career in the Guest Services Industry
...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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Basic Skills for the Guest Services Industry
...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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Training Induction Skills for Guest Services Industries
...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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Guest Services Computer Skills
...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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Accommodation (Bedroom) Services
...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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...ned for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for people wishing to
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