Online Variety eLearning

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ...en two or more samples is real or due to random chance. A variety of tests are used to find statistical evidence to reject or "not to reject" a hypothesis. Once this is accomplished, the Six Sigma team is ready to move forward with identifying, testing, and implementing solutions to address the root causes of failure. This course covers the key hypothesis testing concepts and the tests used  more...

Design of Experiments and Validation of Solutions in Six Sigma Design of Experiments and Validation of Solutions in Six Sigma ASQ Six Sigma Green Belt (SSGB) "We are, I think, in the right road of improvement, for we are making experiments," said Benjamin Franklin. In the Improve stage of the DMAIC process, Six Sigma teams design and conduct experiments to study the nature of relationships between input variables and the response variable(s). They do  more...

Designing and Planning Experiments in Six Sigma Designing and Planning Experiments in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams concluding the Analyze phase with a well-understood problem strive in the Improve phase to generate a well-designed solution. Design of experiments (DOE) is a controlled approach to experimentation that enables teams to systematically change the level of one or more input factors and observe the  more...

Conducting Experiments and Analyzing Results in Six Sigma Conducting Experiments and Analyzing Results in Six Sigma ASQ Six Sigma Black Belt (SSBB) Six Sigma teams design and conduct experiments to investigate the relationships between input variables and response variables. By controlling and changing the input variables and observing the effects on the response variables, a Six Sigma team gains a deep understanding of these relationships. After  more...

Nonstatistical Analysis Methods in Six Sigma ...a Six Sigma project, a Black Belt practitioner utilizes a variety of statistical and nonstatistical tools and methods for analyzing systems and processes to identify variation and defects, reduce costs, eliminate waste, and reduce cycle time. While many of the tools used in the Analyze phase are statistical and quantitative in nature, there are many useful nonstatistical methods. Nonstatistical  more...

Forming Project Teams for Six Sigma ... positive organizational change. This course explores the variety of team types, roles, and composition, revealing strategies for selecting strong Six Sigma teams whose members bring diverse talents, knowledge, and aptitudes to the team. The course also examines logistical considerations for launching successful teams, including communication and behavioral practices that are critical to team  more...

Data Collection and Measurement in Six Sigma Data Collection and Measurement in Six Sigma ASQ Six Sigma Black Belt (SSBB) An organization's success depends upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must measure those processes with the appropriate data. The crucial steps of data collection and measurement precede process improvement in any Six Sigma initiative.  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...management and planning tools to analyze and understand a variety of issues. This course will examine the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams, interrelationship digraphs, tree diagrams, prioritization matrices, matrix diagrams, process decision program charts, and activity network diagrams. The  more...

Launching a Successful Team ... for setting up successful teams that can be applied to a variety of team environments. This course outlines the benefits of business teams and the importance of taking proactive measures to ensure a smooth transition during the initial phase of team formation. It reviews the five stages of team development and offers strategies for dealing with issues that may arise during the first stage,  more...

Cryogenic Safety ...ogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of  more...

Compressed Gas Safety ...tory operations require the use of compressed gases for a variety of different operations. This course will establish the needed elements for an effective compressed gas safety program. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: identify the specific hazards associated with compressed  more...

Bloodborne Pathogen Awarenss ...rson conducting the training session. Employers may use a variety of methods to meet the intent of the standard. As an example, OSHA has previously stated that an employer can meet OSHA's requirement for trainees to have direct access to a qualified trainer by providing a telephone hotline. This course was developed with subject matter support provided by EnSafe Inc., a global professional  more...

Communicating Across Cultures Communicating Across Cultures Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also  more...

Oracle Database 11g Using Dynamic SQL and Implementing Performance Improvements Oracle Database 11g: Using Dynamic SQL and Implementing Performance Improvements Oracle To recognize the steps for improving SQL and PL/SQL flexibility, usability, and performance, using dynamic SQL, language enhancements, and a variety of performance enhancements  more...

Decision Making Tools and Techniques ...r intelligence and common sense. This course introduces a variety of tools and techniques to use at the three most important steps of the decision-making process: generating, evaluating, and choosing between alternative courses of action. Nominal group technique (NGT) is used to brainstorm and prioritize options as a team. Return on Investment (ROI) measures distill the costs and benefits of  more...

Editing and Reviewing in Adobe Acrobat 8 Editing and Reviewing in Adobe Acrobat 8 Adobe Using Adobe Acrobat 8, you can perform comprehensive reviews of PDF documents. This application allows you to review and add your comments to a document using a wide variety of commenting and markup features, including notes, stamps, and text insertion tools. This course highlights the main concepts of participating in a review using Adobe  more...

Working with Difficult People How to Work with Procrastinators ...on somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason, having procrastinators in the workplace is frustrating and can end up causing even more work for you. To limit the negative impact procrastinators can have in the workplace, you need a set of tools and techniques at your disposal suited to the  more...

Service Strategy Fundamentals ...undation Syllabus v4.2 Exam IT organizations face a variety of challenges to maintain a strategic advantage over their competitors. Within IT Infrastructure Library (ITIL ), Service Strategy is a phase of the Service Lifecycle that helps IT organizations create value for their organizations through their service assets. This course examines how value is created through service assets, and  more...

Welding Cutting and Brazing ...y and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This one-hour course will inform learners of potential health and safety concerns unique to welding, cutting, and brazing prevention. The content in this course is designed to comply with the intent of the  more...

PPE Repiratory Protection HAZWOPER ...eloped over the years to protect the human body against a variety of environmental and physical hazards. Today, many forms of personal protective equipment (PPE) are available to protect you from injuries and illnesses. This training is intended to acquaint you with the different types and the correct selection of PPE. The content in this course is designed to comply with the intent of the  more...

Hand and Power Tool Safety ...variety of hand-held tools are used in the workplace. This course will provide an understanding of the potential hazards associated with the use of hand tools and power tools as well as the safety precautions required to prevent those hazards from occurring. Power tool hazards are addressed by the power source used: pneumatic, liquid fuel, hydraulic, or powder-actuated. The content in this  more...

Verifying and Building on Ideas Verifying and Building on Ideas Generating creative ideas can be a very exciting and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of  more...

Advanced Tools in Photoshop CS3 ...3 Adobe Designers and photographers alike can use a variety of advanced Photoshop CS3 tools to enhance their images. This course explores the digital versions of techniques used in traditional photography darkrooms such as smudging, dodging and burning, and applying filters. It also demonstrates how Photoshop users can isolate or extract areas of an image by applying masks, selecting  more...

Importing and Tracing Images and Applying Effects in Illustrator CS3 Importing and Tracing Images, and Applying Effects in Illustrator CS3 Adobe Adobe Illustrator CS3 allows users to import electronic art from other applications and combine them with vector artwork in creative ways. Once in Illustrator CS3, vector and bitmap images can be enhanced, altered, or completely changed using the special effects and filters that are built into the application.  more...

Photoshop CS3 Basics Photoshop CS3 Basics Adobe Adobe Photoshop CS3 is one of the most popular digital imaging toolsets used by professional graphic and web designers, and photographers. This course explores the streamlined Photoshop CS3 interface, including Photoshop s integration with Adobe Bridge, and manipulation tools used to crop and resize images. It also explains color models and demonstrates color  more...

Basics of Six Sigma Projects and Teams Basics of Six Sigma Projects and Teams ASQ Six Sigma Green Belt (SSGB) "Effective leadership is putting first things first. Effective management is discipline, carrying it out," says famous motivator and author, Stephen R. Covey. Six Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts,  more...

Project Organization Planning Risk PRINCE2 2009-aligned ...agement method designed to provide a framework for a wide variety of disciplines and activities required within a project. This course is designed to help prepare learners for the PRINCE2 Foundation certification exam. It provides an overview of the planning-related themes in a PRINCE2-aligned project, specifically the Business Case, Organization, Plans and Risk themes. PRINCE2 is a Registered  more...

Reusing Content in Dreamweaver CS4 Reusing Content in Dreamweaver CS4 Adobe Adobe Dreamweaver CS4 provides web developers with a variety of tools that allow them to reuse existing content and assets when developing web sites. This course explains these features, including templates, the site library, and the implementation of frames and framesets. The practice of using server-side includes to dynamically load content at  more...

Animation in Flash CS4 Animation in Flash CS4 Adobe Adobe Flash CS4 Professional is a powerful application for creating and editing dynamic vector-based animations. Its versatile workspace and toolset enable developers to quickly create animations that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It explores how to create multiple types of animation including  more...

MS Word for MAC 2011 Formatting Working with Text MS Word for MAC 2011: Formatting & Working with Text Microsoft Word for Mac 2011 makes it easy to apply layout and style to documents by providing a variety of formatting options. This course explains how to copy and paste text while retaining the formatting from the source location, along with how to apply attractive styles from the Styles gallery, and arrange text through paragraph  more...

MS Word for MAC 2011 Getting Started MS Word for MAC 2011: Getting Started Microsoft Word for Mac 2011 is the newest version of Microsoft's word processing tool for the Mac platform. It offers a streamlined interface and features that allow you to create attractive and engaging documents. The ribbon, which is unique to Microsoft Office, organizes Word's many features into related tabs and makes it easier to quickly access those  more...

Cisco IINS 1 0 Network Security Principles I Cisco IINS 1.0: Network Security Principles I Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 The open nature of the Internet makes it increasingly important for growing businesses to pay attention to the security of their networks. As companies move more of their business functions to the public network, they need to take  more...

CISSP Domain Security Architecture Design ... (CISSP) 2nd Edition Computer administrators have a variety of mechanisms that can be used to secure modern enterprise environments. Several access control standards and models have been created by the international community to secure both personnel access and information recovery within an enterprise environment. This course examines hardware and software systems, memory storage types,  more...

Operations Management and the Organization Operations Management and the Organization Operations management plays a vital role in producing and delivering goods and services to customers. It involves designing, planning, directing, and controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the  more...

A Practical App 2009 Personal Computer Components A Practical App. 2009: Personal Computer Components CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application The IT industry has grown by leaps and bounds in recent years, but the backbone of the industry has always remained the computers themselves. This course looks at the components that make up personal computers and shows you how they all work in unison. It explores such  more...

CompTIA Network 2009 Network Devices ...twork 2009 N10-004 CompTIA Network 2009 There are a variety of devices that are used on a network. Depending on the design and requirements of the network, the choice of devices put in place will vary. Some devices, such as routers and switches, will be found on almost every network, while other devices, such as wireless access points and content switches, are more specialized and will  more...

Ajax Applications Server Communication Ajax Applications & Server Communication This course explores the technologies that are used to enable Ajax applications to interact with a server's external data. It will begin by examining the important role that ASP.NET, PHP, Java, and Ajax play in developing Ajax applications, and then explore how Ajax can access and utilize external data sent from a variety of sources. The course will  more...

SAP BusinessObjects Crystal Reports ...cts: Crystal Reports SAP Business data comes from a variety of sources and is stored in various formats. The volume and variety of business data presents immense potential for understanding and responding to customer requirements and business process optimization. In order to realize this potential, SAP provides the Crystal Reports reporting tool. Crystal Reports has supplanted the  more...

Using SharePoint 2010 with Office 2010 ...Office 2010 Microsoft SharePoint 2010 offers a wide variety of exciting Office integration, file synchronization, collaboration, and social computing features. This course explores the ways in which Office 2010 and SharePoint are integrated with one another. It also explores working with Office Web Apps so you can view and edit Office files in a browser window. In addition, SharePoint  more...

VoIP Technologies ...variety of technologies required to make VoIP work. Standards, protocols, and devices all need to be voice capable and, in many instances, compatible with both third-party devices and the PSTN. Along with a review of the TCP/IP protocol and basic routing, this course covers such VoIP elements as analog and digital interfaces; numbering and dial plans; gateways and gatekeepers; and the various  more...

The Capital Markets Industry Overview Version 1 ...y. Comprised of investment banks, securities firms, and a variety of other stakeholders, the industry helps companies and governments raise long-term funds on the capital markets. The industry participants deliver various services to their clients, such as underwriting and acting as agents in the issuance of securities (stocks and bonds); assisting and advising companies involved in mergers and  more...

The Retail Industry Overview Version 3 ...ods and services for their everyday needs. Comprised of a variety of stakeholders, this industry offers customers the flexibility to buy products from around the world, which requires industry players to have a global supply chain that ensures their products can be cost-effectively sourced from various locations and delivered to individual customers no matter where they live. Industry players  more...

The Telecommunications Industry Overview Version 3 ...dy. Made of a complex set of sectors and subsectors and a variety of stakeholders, this industry builds, maintains, and operates networks to supply an essential service to customers globally. The industry players produce communication equipment and deliver a set of voice, data, and broadband services using wire line or wired infrastructure of cables, networks, servers, computers, and  more...

The Insurance Industry Overview Version 3 ...surance Industry Overview: Version 3 Comprised of a variety of stakeholders, the Insurance industry provides products and services that are designed to protect businesses and individuals from risks. The industry players deliver risk coverage, while attempting to manage their own risks in an environment that is subject to regulatory requirements, competitive forces, margin pressures, and  more...

Diversity and You ...hich you and others view the world. Your ability to use a variety of strategies to effectively deal with diverse situations in and out of the workplace is very important. Equally important is the ability to share these effective strategies openly, to leverage the diversity that exists within the organization. This course identifies strategies to help you become aware of your attitudes toward  more...

MS Word for MAC 2011 Saving Printing Spellchecking ... Spellchecking Microsoft Word for Mac 2011 offers a variety of features that enable you to finalize your documents, including various saving and printing options. It also includes a spelling and grammar check tool that helps you to avoid embarrassing mistakes in your documents before sharing them with others. Once you're ready to share your work, you can e-mail your documents as  more...

MS Word for MAC 2011 Moving Around a Document ...und a Document Microsoft Word for Mac 2011 offers a variety of intuitive navigation features that help you move around and find your way through documents, whether they're a few pages or hundreds of pages long This course explores basic navigation features such as scrollbars and built-in tools such as the Sidebar. The Sidebar combines features of the Document Map, thumbnails, Reviewing  more...

Web Services XML Web Services & XML Since XML provides a language that can be used on various platforms and by a variety of applications, it is an ideal way for web services to send information back and forth. This course will examine the key role that XML plays in the creation and use of web services and its various elements. Specific topics include using SOAP, WSDL, REST, and security.  more...

XML Transformation Using XSLT XSL-FO XML Transformation Using XSLT & XSL-FO XSLT and XSL-FO provide a way to transform XML data into a variety of formats. They each have an important role to play since data often needs to be formatted for presentation to the end user. This course will examine how each is used to format and transform XML for user consumption, as well how to use both client-side and server-side methods to perform  more...

The Income Statement ...e Sheet, and are used both internally and externally by a variety of users. The Income Statement can also be referred to as profit and loss statement or statement of operations, and is one of the most important financial statements. It shows the profitability of a company during a specified accounting period. This course aims to familiarize you with the Income Statement and give you an  more...

The Accounting Cycle and Accrual Accounting ...ore recording them in daily journals. Organizations use a variety of accounts, called general ledgers collectively, to record transactions in a number of business areas. A chart of accounts lists all these accounts in the general ledger. All individual accounts are then compiled, totaled and verified for correctness, and then presented as financial statements to the organization's internal and  more...

Accounting Transactions and Books of Account Accounting Transactions and Books of Account Bookkeeping is a critical accounting activity that provides the solid foundation on which an organization stands. The correctness and integrity of the financial statements that an organization produces largely depend on the correctness and integrity of its bookkeeping activities. Journalization and posting to ledgers are the two core bookkeeping  more...

Developing Strategic Peer Relationships in Your Organization ...ortive peer network can provide you with access to a wide variety of expertise and institutional knowledge and it enables you to leverage other people's networks. Because every workplace has its own dynamic, you need to develop a better awareness of your environment. This course explores how you can identify the peers in your organization who are especially important in meeting your goals and  more...

A Practical App 2009 Maintaining Operating Systems Windows 7 Update ...220-702 CompTIA A Practical Application There are a variety of hardware and software resources a technician can use to troubleshoot Windows operating system issues. This course examines the commands, disk management tools, system utilities, and error messages commonly used to resolve such problems. This course is part of the preparation for the CompTIA A 220-702 Practical Application exam  more...

Photoshop CS5 Beyond the Basics ...nables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such Content Aware filling and those used to adjust an image's overall color and tonality are also included, as are Photoshop's equivalent to  more...

Structuring Editing Saving and Opening Documents in Word 2007 ...cturing and editing documents which are complemented by a variety of editing tools. There are also options for saving documents which can be customized to suit your word processing needs. This course explains the use of page and section breaks, spacing adjustment, and column insertion, and explores the basic editing tools packaged with Word 2007. A new feature of Word 2007 demonstrated in the  more...

Exchanging Data with Excel 2007 Exchanging Data with Excel 2007 Microsoft In Excel 2007, there are a number of options for importing data and sharing data with other applications. Excel 2007 includes built-in functionality for importing text files and creating database queries to retrieve data from a variety of databases. Other applications, such as Access, Word, and Outlook, can also import Excel data. Using XML in  more...

Completing Searches Printing Items and Working with RSS Feeds in Outlook 2007 Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007 Microsoft Microsoft Outlook 2007 is a versatile e-mail client application that offers numerous features for interacting and sharing information with others. This course demonstrates the new Outlook 2007 search feature, Instant Search, which is used to locate and manipulate e-mail messages and other Outlook items.  more...

Customizing Outlook 2007 and Using the Journal Customizing Outlook 2007 and Using the Journal Microsoft Microsoft Outlook 2007 is highly customizable. You can tailor the interface by selecting views or modifying them to suit your needs. Using a timeline you can track items, such as e-mail or phone conversations, within Outlook itself and also externally. In addition, Outlook allows you to configure and customize multiple e-mail accounts  more...

Importing and Exporting Data and Data Presentation in Access 2007 ...ons for importing and exporting data, and also provides a variety of data presentation strategies. With Access 2007 you can link to, or import data and objects from external sources such as other Access databases, Excel spreadsheets, text files, XML files, and SharePoint lists. You can also export data and objects from an Access 2007 database to external sources. This course explains and  more...

Microsoft Office 2007 Sharing Information with OneNote 2007 ...vital. There's an ever-growing amount of information in a variety of formats and teams must stay in control. Office OneNote 2007 is a note-taking program which enables you to store typed text, handwritten notes, pictures, sketches, audio, and web research in one location. Notepads can be shared among team members so that everyone can store, share, and contribute information in an organized way.  more...

Animation in Flash CS3 Animation in Flash CS3 Adobe Adobe Flash CS3 Professional is a powerful application for creating impressive and dynamic vector-based animation. Its versatile workflow and production process allows the developer to quickly create animation that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It steps through how to create tweened and  more...

Initiating Projects with Project Server 2007 ...fast-paced, with multiple project managers in charge of a variety of projects, often across many locations. Microsoft Office Project Server 2007 is the main component of the Microsoft Office Enterprise Project Management Solution and the toolset best suited to keep project managers, teams, and stakeholders updated with the latest multi-project information. This course introduces some of the  more...

Managing Virtual Teams Managing Virtual Teams Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new  more...

Cisco IUWNE 1 0 WLAN Authentication Encryption ...ver early implementations of wireless security. Given the variety of ways EAP and WPA can be used in a wireless environment, it is important to understand their strengths and weaknesses, in order to decide which will work best in a given network situation. This course describes the different flavors of EAP as well as the two generations of Wi-Fi Protected Access WPA and WPA2. The course also  more...

Developing Web Apps With VB 2008 and ASP NET 3 5 ...he latest version is Visual Studio 2008 and it supports a variety of languages including Visual Basic 2008, Visual C , Visual C#, and Visual J#. ASP.NET 3.5 is Microsoft s latest version of ASP for developing web applications using the .NET Framework. It builds on the previous version ASP.NET 2.0, while maintaining backwards compatibility. This course provides an overview of how to develop web  more...

Windows Forms Creation with VB 2008 ... .NET Framework 3.5 give developers the tools to create a variety of Windows Forms applications. This course explores how to create and configure Windows Forms using Visual Studio 2008. Specific topics covered include basic form creation, modifying controls and layout in a Windows Form and creating event handlers. This course is one of a series in the SkillSoft learning path that covers the  more...

Creating Hosting and Communication in WF with VB 2008 ... .NET Framework 3.5 give developers the tools to create a variety of Windows Workflow Foundation (WF) applications. This course explores how to create and configure WF applications using Visual Studio 2008. Specific topics covered include creating and hosting workflows, managing the workflow lifecycle, workflow communication, and utilizing workflow services. This course is one of a series in  more...

Activities Rules and Conditions in WF with VB 2008 ...2008 and the .NET Framework 3.5 provide developers with a variety of ways to manage the execution of Windows Workflow Foundation (WF) applications. This course explores how to use activities, rules, and conditions to control the way WF applications execute. Specific topics covered include creating and using activities in workflows, utilizing custom activities, applying rules and rule sets, and  more...

Transactions Compensations and Runtime Services in WF with VB 2008 ...2008 and the .NET Framework 3.5 provide developers with a variety of ways to manage transactions, compensations, and runtime services in Windows Workflow Foundation (WF) applications. This course explores how to use these techniques to control the way WF applications manage a large number of simultaneous tasks, and also implement persistence of workflows and error handling. Specific areas  more...

WPF Content Creation Management with VB 2008 ...esentation Foundation (WPF) allows for the inclusion of a variety of media and types in its applications to further the development of rich user interfaces. Using WPF a developer can create two-dimensional or three-dimensional graphics, create and manipulate images, create and modify documents, and also share resources across applications. Specific areas covered include creating and configuring  more...

WPF Databinding with VB 2008 ...data, but also converts, validates, and formats data in a variety of ways. Specific areas covered include binding to elements, using multiple bindings, utilizing ADO.NET data objects, formatting the display of data, and also data conversion, validation, filtering, sorting, and grouping. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology  more...

NET Framework 4 0 Web Apps with Visual Studio 2010 and VB 2010 ...he latest version is Visual Studio 2010 and it supports a variety of languages including Visual Basic 2010, Visual C , Visual C#, and Visual J#. ASP.NET 4.0 is Microsoft's latest version of ASP for developing web applications using the .NET Framework. It builds on the previous version ASP.NET 3.5, while maintaining backwards compatibility. This course provides an overview of how to develop web  more...

SQL Server 2008 Database Monitoring and Performance ... running as efficiently as possible, administrators use a variety of performance tuning and monitoring tools. The SQL Server Profiler enables administrators to use trace files and logs to analyze a database's performance. They can also use the Windows System Monitor to monitor SQL Server 2008 using counters, which monitor specific aspects of the server for performance issues. SQL Server 2008  more...

Gathering Performance Data in SQL Server 2008 ...ng as efficiently as possible, SQL Server 2008 provides a variety of performance tuning and optimization utilities. Among these utilities are the SQL Server Profiler and the Database Engine Tuning Advisor. The SQL Server Profiler allows you to use trace files and logs to analyze your database s performance. The Database Engine Tuning Advisor allows you to analyze a database s workload and  more...

Oracle Database 11g Performance Tuning Methodology Tools ...ology & Tools Oracle Oracle Database 11g provides a variety of tools that can be used for performance tuning in an Oracle database environment. These tools can be used to diagnose and tune common SQL-related and instance-related problems as well as proactively tune an Oracle database. One such tool, Enterprise Manager, can be used to monitor an Oracle database using the many  more...

Oracle Database 11g Segment Space I O and Performance Tuning Oracle Database 11g: Segment Space, I/O and Performance Tuning Oracle Oracle Database 11g provides various methods for tuning segment space usage and input/output (I/O). This course explains how to use Automatic Segment Space Management (ASSM) to tune segment space usage, how to shrink segments using SQL or the Enterprise Manager, and how to use table compression. Automatic Storage  more...

Oracle Database 11g Configuring OSB Security ...ftware that allows you to backup and restore data using a variety of machine architectures. This course covers how OSB complements the Oracle backup and recovery options, as well as terminology, interface options, and backup management features. Additionally, it explores how to decide on the structure of your administrative domain, perform preinstallation tasks, and install OSB on Linux.  more...

Oracle Database 11g R2 Managing Concurrency Undo Auditing ...of individual concern until recently, but now there are a variety of laws enforcing the privacy and accuracy of data. This course discusses the locking mechanism in Oracle and how to resolve lock conflicts and deadlocks. It also discusses how to manage undo data, and how to implement database auditing and maintain the audit trail. This course is one of a series in the SkillSoft learning path  more...

Operations Management Management of Quality ...s quality-related performance against those objectives. A variety of best practice principles, tools, and techniques are used to manage and control quality to achieve performance objectives and meet organizational goals. This course helps learners gain a basic understanding of quality and its management in a service or manufacturing organization. The course introduces key quality performance  more...

The Pharmaceutical Industry Overview Version 3 ...cations to consumers throughout the world. Comprised of a variety of stakeholders, this industry is dependent on discovering and developing medicines, manufacturing these products commercially and marketing them to health officials or consumers. Industry players adopt unique strategies to overcome the many challenges they face in addressing the prevalent health issues of our times. This  more...

Photoshop CS4 Beyond the Basics ...nables you to manipulate digital photos and projects in a variety of ways: from subtly correcting photo flaws to creating dynamic original artwork. This course explores the tools you need to select, correct, adjust, and even create images. Features such as the new Content Aware scaling, and those used to adjust an image's overall color and tonality are also included, as are Photoshop's  more...

Animation in Flash CS5 Animation in Flash CS5 Adobe Adobe Flash Professional CS5 is a powerful application for creating and editing dynamic vector-based animations. Its versatile workspace and toolset enable developers to quickly create animations that can be used in a wide variety of contexts. This course introduces the learner to animating in Flash. It explores how to create multiple types of animation including  more...

Reusing Content in Dreamweaver CS5 Reusing Content in Dreamweaver CS5 Adobe Adobe Dreamweaver CS5 provides web developers with a variety of tools that allow them to reuse existing content and assets when developing web sites. This course explains these features, including templates, the site library, and the implementation of frames and framesets.  more...

Getting Started with Windows 7 Getting Started with Windows 7 Microsoft The latest Microsoft operating system, Windows 7, is efficient, fast, and available in a variety of editions to suit different business and personal computer needs. This course introduces the main features of Windows 7 and provides an overview of the desktop, including the taskbar and the Start menu. It also demonstrates how to manage files and  more...

Scheduling Events Managing Applications Scheduling Events & Managing Applications IBM The Lotus Notes calendar is a key application in the Lotus Notes 8 client that allows users to effectively manage their time and streamline the way they work. Using the Calendar, you can share your free and busy time with colleagues, as well as create and book meetings. This course discusses the calendar interface and how to book appointments and  more...

NET Framework 4 Web Apps with Visual Studio 2010 Visual C 2010 ...he latest version is Visual Studio 2010 and it supports a variety of languages including Visual Basic 2010, Visual C , Visual C#, and Visual J#. ASP.NET 4 is Microsoft's latest version of ASP for developing web applications using the .NET Framework. It builds on the previous version ASP.NET 3.5, while maintaining backwards compatibility. This course provides an overview of how to develop web  more...

Manufactured Housing Appraisal/Valuation Course This course will teach each student how to determine the value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser.  more...

Authorware for Educators ...have been created by the author. These projects contain a variety of multimedia objects such as text, graphics, sound, and video. Authorware software is included with the textbook. However there is a 45-day time limit on using the software. The following computer system requirements are recommended. Windows 98 or later version, CD-ROM drive, 50 MB of free hard-disk space, Intel Pentium  more...

Learn Authorware In 45 Days ... create several Authorware projects, which will contain a variety of multimedia objects such as text, graphics, sound, and video. This is a very self-directed course. The textbook guides you step by step through the development of several Authorware projects. The Authorware program is included with the textbook. The following computer system requirements are recommended. Windows 98 or later  more...

Access 2000 MOUS ...s and sorts, queries, and reports. Students will learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. Access will be used as a development tool as the course becomes more advanced. The course teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a database.  more...

Access 2000 Proficient This comprehensive course teaches students both the basic and more advanced elements that compose an Access database. The course will teach skills such as database creation; creation and use of tables, forms, filters and sorts, queries, and reports; as well as some techniques designed to make data entry in Access databases faster, easier, and less error-prone. This comprehensive course teaches  more...

Access 2002 ...t overall database structure is consistent and correct. A variety of techniques will be taught in order to make data entry faster, easier, and less error-prone. As the course becomes more advanced, students will use Microsoft Access as a development tool. The course also teaches strategies for protecting data by enacting various security measures and by controlling how data is entered into a  more...

Access 2002 MOUS ... queries, and reports. In addition, students will learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. As the course becomes more advanced, students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, as well as use Access as a development tool. The course also  more...

Access 97 Level 2 Students in this course will learn to master the more powerful aspects of Microsoft Access 97, including a variety of views, data types and field properties, and summary reports and mailing labels.  more...

Microsoft Access 2002 Core This course will introduce students to the new features in Microsoft Access 2002, including speech recognition and the new Task Pane, as well as teaching them database creation and how to create and use tables, forms, filters and sorts, queries, and reports. This course will introduce students to the new features in Microsoft Access 2002 that set it apart from Access 2000, including speech  more...

Microsoft Access 2002 Level 2 ...eports, and data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding of how to effectively create and use the primary database  more...

How To Master Communications ...on and shows how to apply sound communication skills to a variety of interpersonal and leadership situations, such as intervening in conflict and providing feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Communication skills are vital to an organization`s effectiveness. The How to Master Communications bundle builds on  more...

Starting A Business?: How To Develop An Effective Business Plan ...ence. He has developed and evaluated numerous plans, in a variety of industries, as a unit manager, V.P., CEO and consultant assisting small and large companies with their plans and strategy. Before you pass on this tutuorial, please review his credentials at the end of this course outline...it may save you endless hours of formulating a business plan that either gets rejected or doesn`t  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ...dience and minimize your ability to make a sale. Know the variety of questions at your commandand put them into use. It?s a delicate balance of getting the client to be specific, when we may be purposefully vague with our questions. It means applying the Pareto Law:80% of the time the seller should be listening and 20% of the time the seller should be talking. And when talking the  more...

Winning Over Difficult Customers ...cerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying experiences that influence their experience with you. Plan for these times; they are  more...

How to Serve Your Customer This course explores how to create better customer service in a variety of atmospheres and locations. This course explores how to create better customer service in a variety of atmospheres and locations. The course works for the beginning worker or management level.  more...

LBD: Assessment and Instruction Provides an opportunity to explore the variety of teaching methods, technology, media, resources, and materials that may be used for effective teaching of students with learning and behavior disorders.  more...

Internet Explorer 7 Series This series introduces the new look and features of Internet Explorer 7. Learners will be able to securely use this updated web browser to perform searches, print documents, and access streaming content. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to  more...

Turn Your Life Experience Into College Credit ... history of life experiences. You have participated in a variety of activities and have developed a multitude of skills and now seek to use this experience to transition back to school or advance your career. The purpose of this course is to help guide and make you think about your life and what you have learned. It is quite possible that your knowledge may be appropriate to earn you college  more...

5S TRAINING ...has worked as a consultant to numerous organizations in a variety of industries, including aerospace, automotive, electronics, food processing, and fabrication. Eric is an accomplished trainer and coach to managers, supervisors, and team leaders in operational settings. He gains instant credibility because he has actually ?been there, done that.? He brings a wealth of real-time experience to  more...

Managing Difficult Patrons With Confidence! This course is intended to provide each participant with a basic tool-kit that can be applied to manage a variety of difficult patron situations. Managing Difficult Patrons With Confidence! Dealing with difficult patrons is a never-ending topic among library staff, especially those working in public libraries. This course is intended to provide each participant with a basic tool-kit that can be  more...

Fall Protection ...he sudden stop at the bottom. There are an almost endless variety of fall hazards, from railings to scaffolding, from manholes to elevator shafts, and from roofs to high-rises. Hazards can result from being at an elevation, from being at ground level, or from falling objects. In this complete course your employees will not only learn the OSHA requirements for all types of safety equipment, but  more...

Instructional Design Series ... programs. Features: Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. Exercises allow learners to practice in the actual application being studied. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of  more...

Dreamweaver 8 Series Dreamweaver is a popular and powerful tool to build rich, professional Web sites and Web applications. These courses introduce the new features found in Dreamweaver 8.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use. Welcome  more...

Flash 8 Series Flash is the standard tool for delivering interactivity and animation on Web sites. This series walks you through the new and improved features found in Flash 8. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Flash 8 Series Flash is the standard tool  more...

Access 2007 Level 2 Access 2007 Level 2 strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding of how to create and use the primary database objects in Microsoft Office Access 2007, including tables, queries, forms, and reports. Access 2007 Level 2 Strives to broaden and develop the basic database design skills that students  more...

QuickBooks Pro 2008 ... providing technical support and consulting services in a variety of other industries such as Architecture, Law, Federal Government, Pharmaceutical and the Oil Industry as well as extensive non-profit work. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The  more...

Adobe PhotoShop CS ...age 2002. His career has included corporate training in a variety of computer skills and applications; computer lab training; database projects; Web site design, development and management; television production; work as a graphic designer, trainer and consultant for television networks, including CBS, NBC, TBS, TV New Zealand, and ESPN, as well as many other local television stations  more...

Adobe PhotoShop CS to CS2 Upgrade ...age 2002. His career has included corporate training in a variety of computer skills and applications; computer lab training; database projects; Web site design, development and management; television production; work as a graphic designer, trainer and consultant for television networks, including CBS, NBC, TBS, TV New Zealand, and ESPN, as well as many other local television stations  more...

Advanced Certificate in Technical Writing ...tion relative to the subject area. You can choose from a variety of available assignments, activities, exercises. Use the criteria established with the CA to perform specific activities tied to our course of study and final deliverable. Use the automated quiz generator to test your skill level through each section of the course. In short, students enrolled in the course take the following  more...

Crystal Reports XI ...ports, from versions eight through 11 and has done a wide variety of consultations in Crystal Reports and other database tools, including Microsoft Access and SQL. FREQUENTLY ASKED QUESTIONS How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video  more...

Crystal Reports 8 This self-paced interactive course will give the student in-depth knowledge of Crystal Reports 8 and all of its functionality. One of the greatest challenges in working with data and databases is creating useful, effective, and efficient reports that people will use to enhance the business capabilities of their companies. Upon completion of this course, the student will be able to quickly create  more...

Database Management ...esigning databases is presented and illustrated through a variety of examples. This course is designed for anyone interested in gaining familiarity with database management. Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required However some experience using Microsoft Access is recomended. There are two database  more...

Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business  more...

Doing Business in China In everyday business, it ™s more and more common to meet, hold conference calls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the  more...

HTML 4 ...ional Technology. Since graduation, Robb has worked for a variety computer hardware and software vendors building courseware and designing certification programs; including Novell`s Certified Novell Engineer (CNE) certification. In 2000, Robb served on CompTIA`s Network+ Advisory Committee where he helped define the objectives that comprise the CompTIA Network+ certification. In 2002, Robb  more...

Office 2007 Series (Fast Track) Learn quickly the basic details of Office 2007. The new Office package is changing the old interface with new features on an interface now known as the Ribbon. How do you find the commands you already know? What new commands are available in Word, Excel, Outlook, PowerPoint, and Access? Take a look at the changes in Office 2007 and learn how to make the most of them. This self-directed course can  more...

PowerPoint 2007 Level 2 This intermediate-level course builds upon the basic Microsoft Office PowerPoint skills taught in the Level 1 course. For one, students will learn how to modify the Quick Access toolbar. They will also discover how to use existing information to create a presentation, including importing outlines from Word and inserting slides from other presentations. PowerPoint 2007 Level 2 This  more...

Safe Computing For Educators ...variety of experiences. Although it can be very useful in educational settings, it can also be a dangerous place for students as well as educators. As an educator, you must keep yourself up-to-date with information to protect yourself and your students from getting into trouble. This course takes an interest in helping you learn some simple and effective ways to take advantage of the  more...

Visual Studio .NET and ASP.NET Online Training ...s allow for 1 year unlimited access (1 user)and include a variety of features. Visual Studio .NET and ASP.NET Getting Started Describe the evolution of ASP to ASP.NET Explain the platform requirements for ASP.NET Describe ASP.NET programming models Explain what Web forms are and their uses Create an ASP.NET application Describe IIS application roots Explain how HTML and XML work in ASP.NET  more...

Sexual Harassment in the Workplace Series ...ation being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A glossary provides a reference for definitions of unfamiliar terms. Bookmarking tracks the learner's progress in a course.  more...

Build Your Own BIZ Comprehensive Certificate Complete, Build Your Own BIZ package is a web-based resource of 17 comprehensive modules designed to help you work smarter, stay competitive, and make more money. You can complete your course of study sooner than the time period stated. You will have 1 year access to this course from the day of enrollment. Group discounts available. Build Your Own BIZ? Build Your Own BIZ? is a web-based  more...

CSS ...ional Technology. Since graduation, Robb has worked for a variety computer hardware and software vendors building courseware and designing certification programs; including Novell`s Certified Novell Engineer (CNE) certification. In 2000, Robb served on CompTIA`s Network+ Advisory Committee where he helped define the objectives that comprise the CompTIA Network+ certification. In 2002, Robb  more...

Doing Business in India In everyday business, it ™s more and more common to meet, hold conference calls, and travel overseas. When you ™re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In  more...

The EcoBroker Certificate Program ...derstand the potentially energy-efficient attributes of a variety of products, appliances, building materials, and building designs. Real estate professionals benefit from increased knowledge, understanding, and the ability to provide their clients with information and access to technical experts in the field. In turn, the buyers and sellers of real estate, as well as members of the general  more...

How to Motivate Employees This course presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined  more...

Portfolio to Interview: Landing a Job as a Technical Writer ...go through might look something like this: Create a broad variety of writing samples Organize your writing samples into a portfolio Write a resume that highlights your competencies Identify a position that fits your background Get an interview In the interview, emphasize your competencies In this course we will look at the preparatory stages creating a portfolio and resume and the final stage  more...

Mastering Presentation Skills for the Workplace Public speaking is a frightening task to many people, but it's also a crucial tool in career success. This course explains how proper preparation can help you deliver a more effective presentation, how to best structure message content to accomplish a presentation goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint  more...

Attracting Developing and Retaining Generations How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons.  more...

The Model Leader "Leaders...know how to dance the old dance. We all grew up in traditional organizations with conventional leader and role models. Now the music has changed. We don't know the new steps and there are not footprints on the floor." Peter R. Schools' words accurately reflect the challenges of leading today. You have to be able to develop a diverse team that can achieve optimum performance. You have to  more...

Administer Windows SharePoint Services 3 0 Describe comprehensively how to administer WSS, using a variety of web-based and command-line tools for creating, configuring, backing up and restoring sites.  more...

Models for Managing Technical Professionals Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Implementing Improvements Customers' perception of quality is constantly changing in today's market. What the customer wants now may not be what he wants six months from now. This means that the traditional approach of continual small improvements may not be the approach of choice for certain products. Alternative approaches that generate more dramatic results might be a better choice. This course explores a variety of  more...

Project Planning Controlling a PRINCE2-aligned Project ...agement method designed to provide a framework for a wide variety of disciplines and activities required within a project. This course is designed to help prepare learners for the PRINCE2 Foundation certification exam. It provides an overview of the planning and control components in a PRINCE2-aligned project, specifically Organisation, Business Case, Plans, Controls, Change Control, and  more...

Enhancing Listening Skills Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your  more...

Essentials of External Consulting ...ternal consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization.For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in equal measure, qualities of leadership, creativity,  more...

Oracle Form Builder R6 Enhancing the User Interface ...ems, and how to create forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to items by creating triggers containing built-in subprograms. L earn To: Create input and non-input items. Identify the features and uses of LOVs. Create LOVs manually and using the LOV Wizard. Create and use editors. Create and set  more...

Oracle SQL for End Users--Part 1 ...In addition, the learner writes statements that contain a variety of single-row functions. L earn To: Identify database principles and concepts concerning the Oracle server, SQL, and SQL*Plus. Write basic SQL SELECT statements. Add clauses to basic SQL SELECT statements to restrict and sort data retrieved by a query. Write SQL statements that contain a variety of single-row  more...

Windows XP Install Admin Curriculum Microsoft Windows XP is the new operating system from Microsoft. Based on the Windows 2000 code base, Windows XP has been represented as a big release for Microsoft - one that will be similar to the revolutionary release of Windows 95. The technical implementation and support of Windows XP Professional within corporate environments is crucial for organisations that plan to move to the Windows XP  more...

Windows XP Install Admin Curriculum Microsoft Windows XP is the new operating system from Microsoft. Based on the Windows 2000 code base, Windows XP has been represented as a big release for Microsoft - one that will be similar to the revolutionary release of Windows 95. The technical implementation and support of Windows XP Professional within corporate environments is crucial for organisations that plan to move to the Windows XP  more...

Organizational Skills Time Management ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Organizing Your Time (0.5 - 1 hour) Organize your office and your activities. Assemble an effective task list. Avoid poor work habits.  more...

Creativity Innovation Thinking Creatively ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Creativity (0.5 - 1 hour) Recognize the personal characteristics that promote and inhibit creativity. Identify which personal experiences enhance creativity.  more...

Interpersonal Communication Listening Skills ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing Your Listening Skills (0.5 - 1 hour) Understand the need for the listening process. Identify the different types of listening. Use critical  more...

Interpersonal Communication Effective Communication ...k. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures. Respond effectively to receiver feedback. Reduce verbal and  more...

Interpersonal Communication Telephone Skills ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Telephone Etiquette (0.5 - 1 hour) Project a positive image. Establish a good rapport. Demonstrate behavior callers appreciate.  more...

Call Center Inbound Customer Service ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Opening the Call (0.5 - 1 hour) Maintain a positive attitude when providing service. Use your voice to convey effective customer service. Emphasize  more...

Decision Making Problem Solving Decision Making Fundamentals ...oblem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish and compare options  more...

Decision Making Problem Solving Problem Solving Fundamentals ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Analyzing a Problem (0.5 - 1 hour) Determine the nature of the problem. Generate problem solving options. Evaluate the problem solving options.  more...

Leadership Development Delegation ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Delegating a New Project (0.5 - 1 hour) Use the delegation process. Identify which tasks should be delegated. Delegate tasks to the right person.  more...

Leadership Development Goal Setting ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Project Goals (0.5 - 1 hour) Take the steps needed to develop effective goals. Adjust goals appropriately. Communicate assertively.  more...

Leadership Development Leading the Way ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Creating a Vision (0.5 - 1 hour) Know what traits enhance leadership skills. Avoid common leadership pitfalls. Understand how your attitude and values  more...

Leadership Development Motivation ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Motivating an Underachieving Employee (0.5 - 1 hour) Understand why individual motives vary. Differentiate between personal and social needs. Identify  more...

Employee Performance Managing Difficult People ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Understanding Difficult People (0.5 - 1 hour) Assess a difficult person's situation. Identify how each difficult personality type is detrimental to an organization.  more...

Employee Performance Resolving Conflict ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Conflict Between Managers (0.5 - 1 hour) Identify conflict resolution styles. Know when to use collaboration. Use compromise when appropriate.  more...

Essentials of Management Maintaining a Productive Workplace In Essentials of Management: Maintaining a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To  more...

Conducting Meetings Managing a Meeting ...properly. Generate options using a variety of techniques. Select the best option for the situation. Implement the option successfully. Simulation Overview: You will be meeting with a team of managers and employees to address a shake-up in the market. One of your competitors,  more...

Change Management Managing Change ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Implementing a Change (0.5 - 1 hour) Identify the steps of the change process. Analyze a change situation. Prepare a plan for change.  more...

Project Management Project Communications Management ..., as well as how to report project performance by using a variety of tools and techniques. Finally, you will learn how to manage stakeholder communications, including how to conduct an effective kick-off meeting. Learn To: Understand the importance of planning project communications. Understand the importance of distributing information. Understand the importance of  more...

Advanced Project Mgmt Managing Accelerated Projects ...long-term program is intended to expose you and to a wide variety of project management subjects in the hope that you will all be qualified to lead important projects for the company in the future. In this session, you will meet with Jessica Stone, who will ask you questions about planning a project schedule, including using project management scheduling packages. She'll also discuss how to  more...

Team Management High Performance Teams ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Setting Goals (0.5 - 1 hour) Understanding why setting goals is important within teams. Set SMART goals. Identify management styles that enhance and  more...

Team Participation Teamwork Fundamentals ...ter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you control the outcome of each simulation. Unit 2: The Role of the Team Member (0.5 - 1 hour) Identify your responsibilities as a team member. Understand the importance of establishing ground rules.  more...

Principles of Marketing Writing a Marketing Plan ...ask you a series of questions to test your knowledge of a variety of marketing concepts. Those concepts will include market positioning, the difference between a business plan and a market plan, and the key elements of a marketing plan. Unit 2: Building the Elements of a Marketing Plan (0.5 - 1 hour) Identify the four types of analyses that should be conducted before  more...

Network Certification Curriculum ...ience. The second group is technical professionals from a variety of fields who want to improve their effectiveness by learning more about the basics of networking. Typical duties performed are supporting existing networks, planning LANs, and developing technical solutions, which incorporate a network component. A+ Certification, which CompTIA also sponsors, can be used as a prerequisite, but  more...

Organizational Behavior Organizational Group Dynamics ...you are assembling bright and creative individuals from a variety of departments to form a brainstorming team. Its purpose is to generate ideas in a non-critical environment. You've chosen Amy and Josh to spearhead the group and have invited them to your office to coach them as leaders. Unit 2: Organizational Processes (0.5 - 1 hour) Match the primary communication  more...

Advanced Six Sigma Preparing for Black Belt Projects ...fulfill concerning Six Sigma projects. You will learn the variety of tools a Black Belt should be able to use, as well as the Six Sigma processes you will need to utilize when leading Six Sigma projects. Learn To: Understand the role of the Black Belt. Understand how to plan and execute Black Belt projects. Understand how to present and close Black Belt projects.  more...

Planning a Diversity Initiative ...iveness of their diversity programs. Finally, it offers a variety of options for organizations who find that their diversity program is in need of improvement. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the date reviewed, the content of this course is in compliance with federal law and court decisions. Due to the rapidly  more...

Defining and Mapping the Six Sigma Process Maps are incredible tools. They show--on one page--where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a  more...

DOT Hazardous Materials by Highway Training Overview .... * Identify special types of packaging required for a variety of hazardous materials. * Recognize and respond to possible security threats. Lessons covered: * Lesson 1: US DOT Hazardous Materials Regulations * Lesson 2: HAZMAT Compliance * Lesson 3: Hazardous Material Shipment * Lesson 4: Security After completing the program, students are able to print a HAZMAT Plans  more...