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Treating Your Direct Reports Fairly ... Direct Reports Fairly Most of us are taught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This course  more...

Becoming a Manager Leading and Communicating ...owering your staff. You will undoubtedly have been very good at your last job, but now you will need to resist the temptation to continue doing it. For some time to come, it may be true that you could do it quicker or better, but an important part of your new role is delegating tasks to others. You will not have time to do everything yourself, and your staff members will need to know  more...

Introduction to Internal Auditing ...very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end. Specifically, you will learn how to plan and report an  more...

Developing Project Charters and Tracking Six Sigma Projects ...ork on, and the project's scope, goals, and objectives in very clear, specific, and measurable terms. As part of the process of developing a project charter, some performance measures such as cost, revenue, and schedule are identified and developed. Once the project is kicked off, its progress is measured and tracked on a continuous basis using popular project management tools, such as  more...

Nonparametric Tests in Six Sigma Analysis ...ing this claim using sample data. Testing hypotheses is a very important activity in Six Sigma projects in the areas of analysis, decision making, and change implementation. In conventional hypothesis tests called parametric tests a sample statistic is obtained to estimate a population parameter and hence requires a number of assumptions to be made about the underlying population; such as the  more...

Data Classification and Collection in Six Sigma ...ng the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data exist, and they all need appropriate treatment during  more...

Design for Six Sigma in the Organization ...signs virtually error-free products and services from the very beginning and, due to its complementary methodology and amazing results, it is now adopted as a key strategy in Six Sigma implementations. This course will examine how Six Sigma combines DFSS methodologies and tools to reach organizational goals. It distinguishes DFSS methodologies from those of Six Sigma, and outlines some of  more...

Monitoring and Security in Exchange Server 2007 Monitoring and Security in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) To ensure that the Exchange Server 2007 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance of the  more...

Communicating Across Cultures ...es Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication. This course offers guidelines and best practices for speaking and writing across cultures. The course also highlights the importance of  more...

Project Quality Planning ...managers need to build quality into their projects at the very beginning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management knowledge area takes these facts into consideration. It not only includes processes for assuring and controlling quality, but it also includes a process for ensuring that quality is considered from  more...

Decision Making Making Tough Decisions ... particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between them. Another situation is when you have to determine whether to trust logic, intuition, or some combination of the two. This course reviews a number of these decision-making challenges and introduces strategies for dealing effectively with  more...

Privacy Information Security ...ng hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business implications that extend beyond the privacy of any one individual. Private information relative to certain businesses and industries is protected by various laws. For example the Health Insurance Portability and Accountability Act  more...

Preparing a Business Case ...hat organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case, your chances of persuading decision makers within your organization to implement your new project idea, instead of a competing project, stand little chance. This course prepares learners interested in the  more...

Pandemic Flu Awareness ...lanning how you and your organization will respond to the very real threat of a flu pandemic. In fact, there could be a point when it is too late. This course is designed to increase awareness of the pandemic threat the flu poses and to provide information that can be used to form the basis of preparedness and prevention for your organization. This course also includes the latest information  more...

Verifying and Building on Ideas ...uilding on Ideas Generating creative ideas can be a very exciting and stimulating process. This is particularly true during the initial stages of idea generation, when many adopt an 'anything goes' approach. Later, however, the workability of ideas needs to be verified, or checked. Ideas are more likely to be relevant and useful when they have been assessed in the context of  more...

Initiating Outbound Sales Calls ...ound Sales Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for  more...

Doing Business on the Internet ...ercial activity. Regulation of the digital marketplace is very difficult to achieve and currently, in the United States, much legislation on this area is pending but not yet enacted. The main areas requiring regulation are issues related to Internet advertising, the protection of intellectual property rights, and protection of individuals' private information. In this course, you will learn  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition ... (Multi-State Edition) Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating  more...

Basic Acct Principles and Framework .... Apart from the statutory importance, accounting data is very critical to any organization's decision and control system. Managers, decision makers, external stakeholders, and interest groups take the basic accounting data, mix them with other external and supplementary information, and produce meaningful information used for decision making and control purposes. This course aims at  more...

Introducing Cloud Computing Introducing Cloud Computing This course explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to  more...

Communication Strategies for the Remote Employee ... communication skills are not only important, but are the very key to telecommuters' success and their ability to move forward in their careers. This course provides you with an understanding of the importance of communication skills when working as a telecommuter and also covers how career advancement can be achieved while working in a remote environment. You will be introduced to key  more...

Performance Appraisal Essentials Planning for Appraisals ...f what he or she expects of the employee, and this may be very different from what the employee understood to be the job duties and responsibilities. To avoid this problem, a manager needs to plan for appraisals by clearly laying out the expectations for employee performance and by providing ongoing feedback during the appraisal period. This course explains why performance appraisals are  more...

Operations Management Product Service Management ...line stages. Operations aspects of product management are very vital to the success of new and existing products and services. Every organization conducts product management activities, whether knowingly or unknowingly, that integrate operations, marketing, and sales functions to deliver desired products and services to customers. This course provides a broad overview of the product and service  more...

Oracle Database 11g R2 Performing Restore Recovery Tasks ...very Tasks Oracle As a database administrator it is very important to understand how to restore and recover your database in the event of a loss of a file due to media, hardware, or user error. The restoration process involves moving a backup into place to be used by the database when a file is damaged. The recovery process involves applying redo to bring the file forward in time to  more...

Marketing Essentials Planning and People ...raditional view of the Marketing Mix fails to address two very important aspects of marketing: planning and people. This course focuses its attention on the importance of linking marketing activities to an organization's overall strategic objectives; and exactly how the planning process is carried out. The importance of recognizing the difference between marketing strategies and marketing  more...

Cisco IINS 1 0 Network Security Principles II ...later maintain a secure system. As an administrator, it's very important to understand the principles behind operations security. It's equally important to know that the security policy that's developed in your organization drives all of the steps taken to secure network resources. In order to create an effective security policy, it is necessary to do a risk analysis in order to maximize the  more...

Incident Management Response Planning Testing ...ty Manager® Preparing incident response and recovery plans is a very important part of a CISM's role. This course examines how to identify the current state of incident response capability, identifies the elements of incident response and recovery plans, and discusses principles for effectively managing the plans. This course also examines the importance of testing, documentation, and  more...

First Time Manager Understanding a Manager s Role First Time Manager: Understanding a Manager's Role Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different.  more...

Accounting for Companies Stock Transactions Dividends ... and preferred stocks, treasury stocks, and dividends are very significant for companies' accounts. This course presents basic concepts and accounting treatments involving companies' common and preferred stocks, treasury stocks, and dividends. The course aims at identifying key characteristics of incorporated organizations and how common equity transactions affect their financial position. It  more...

The Cash Flow Statement ...s vanity, margin is sanity, and cash is king. While it is very important for an organization to keep earning revenue and maintaining a good profit margin, a positive cash flow is equally important for its survival. Cash flowing in to the organization must meet or exceed the cash flowing out to enable the organization to pay its debts and liabilities and meet its growth and day-to-day cash  more...

SAP BusinessObjects Crystal Reports SAP BusinessObjects: Crystal Reports SAP Business data comes from a variety of sources and is stored in various formats. The volume and variety of business data presents immense potential for understanding and responding to customer requirements and business process optimization. In order to realize this potential, SAP provides the Crystal Reports reporting tool. Crystal Reports has  more...

Footprinting Scanning Enumeration ...rvers, services, and ports that it uses and has open is a very important part of preparing for an attack on a network; but it is also tremendously important for an ethical hacker to take the same steps and to find the same weaknesses. This course will examine the steps taken to gather information, find a network range, network scanning and tools, enumeration techniques, and the countermeasures  more...

Anger Management Essentials Understanding Anger Anger Management Essentials: Understanding Anger Anger is a normal and even healthy emotion, rooted in the instinct for self-preservation. It provides important information about our relationships with others and can help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the  more...

Cisco Switch 1 0 Integrating Wireless LANs into a Campus Network ...ess switches. WLAN integration into the campus network is very different depending on whether an autonomous solution or a controller-based solution is expected. Device placements, port configurations, VLAN design, and configuration will depend heavily on the type of deployment. This course introduces WLANs. It will explain the differences between wired and wireless LANs, describe basic WLAN  more...

Cisco Route 1 0 Implementing an OSPF-Based Solution ...ch is a key feature of OSPF. An OSPF network can scale to very large sizes, in part because of route summarization. Default routes can reduce routing table size, and also reduce memory and CPU utilization. The use of special-case area types to inject default routes reduce the amount of flooding, the link-state database (LSDB) size, and the routing table size in routers within the area. Network  more...

The Certificate Services Infrastructure in MS Win Server 2008 ...2008 Active Directory Certificate Services (AD CS) can be very challenging for the enterprise administrator and IT support team. A lot of effort is required to evaluate the requirements and policies of the business, as well as plan the most secure and suitable Certification Authority structure and certificate management approach. This course explores the function, components, and design  more...

Diversity and You Diversity and You Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively  more...

The Importance of Diversity and the Changing Workplace ... Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand things from a different point of view? Without  more...

Balancing Your Responsibilities Simulation ...'s former responsibilities. As a result, your workload is very heavy and you're finding your job increasingly stressful. Your personal life is also stressful due to an elder care issue. Your mother, who has numerous health problems, relies on you to take her to medical appointments. Balancing this responsibility with your professional ones has become very difficult. This simulation is based on  more...

Writing for Technical Professionals Preparation Planning .... In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to understand the subject matter, it is equally important to understand the audience and its needs. There are steps that all technical writers should follow before putting pen to paper, including defining scope, determining the objectives of the project,  more...

Advanced Data Manipulation Features in Word 2007 Advanced Data Manipulation Features in Word 2007 Microsoft Word 2007 enables you to create forms quickly and easily, so that they can be used by other users of Word 2007. Forms contain form fields that you can link to external data sources, and Word 2007 contains security features to protect forms from tampering by other users. Inserting fields has been simplified in Word 2007 by means of  more...

SAPBusinessObjects Dashboards and Analytics ...rding involves the presentation of key business data in a very concise visual manner. SAP's BusinessObjects offers dynamic, customizable data visualization tools that allow you to create insightful and powerful dashboards from various data sources. These tools are intuitive and appropriate for users of all skill levels. This course provides an introduction to dashboarding. You will learn how to  more...

The Food Beverage Industry Overview Version 3 ...ly food and beverages to their customers. The industry is very competitive and participants are continually under pressure to contain costs. To remain competitive, many companies seek to exploit the economies of scale that result from mergers and acquisitions. At the same time health and safety is a paramount concern, and strict standards are legally enforced. The industry is monitored both by  more...

IT Project Management Essentials Initiating Planning IT Projects IT Project Management Essentials: Initiating & Planning IT Projects If you want your IT project to complete successfully, you need to get it off to a good start. During the early stages of a project - the initiating and planning phases - a project manager should clarify objectives and requirements and create a project plan that delineates, among other things, what needs to be done, when it  more...

Basic Presentation Skills Delivering a Presentation ...resentation can be achieved when the standard of your delivery matches the quality of your content. You may have carefully planned and structured what you want to say, but if you deliver your message in a monotone while standing stiffly, you're probably not going to captivate the audience. Having diligently prepared for your presentation, you need to make sure that your delivery is engaging.  more...

Learn HTML All By Yourself- Advanced Learn the more advanced features of HTML. This course continues where our introductory course leaves off. Our introductory course covered all the basic tags and covered topics such as creatings lists, creating links and placing images on your web pages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...the time you finish this ten week course, you will have a very firm understanding of HTML and what HTML is all about. This is the course to take if you have little or no previous experience in HTML. Dewey from Florida writes, "This is just super, great, good, are there any other words out there to describe your lessons? When I started going through your lessons, I felt I had hit the jackpot. I  more...

J2EE Part I ( JSP/servlet ) Learn the server-side Java in one easy attempt. Complement your web-front-end with this server-side part to create a whole application. Be comfortable with round-trip development. We will mainly cover JSP/servlet/JDBC in this course. Students will develop their own applications using server-side Java. Prerequisite: Strong understanding of the Java Programming Language and basic HTML, familiarity  more...

8 Week JavaScript Standard Course with Instructor Interaction A dynamic and complete course on JavaScript. Very hands on.  more...

Expert Certificate Course in Medical Coding ...sional Edge Medical Coding Training Program will provide everything needed to learn to code successfully. It includes over 600 patient charts to practice on, with CPT, ICD, HCPCS coding training. The entire training program was developed by coders with 20+ years of experience to train would be coders in a fast track methodology. The course uses an accelerated instruction mental "technology  more...

Comprehensive Medical Transcription Training ...training guidelines. The training course will prepare you very well for anything that requires medical transcription or medical terminology. Grades & Self Reporting: You will have 6 months to complete this course and take your final exam. If no final is taken, your grade will be posted as a "fail." Shortly after enrollment you will start receiving regular email notifications regarding your  more...

Health Care Reporting and Presentations ...e presentation form. This 6-week course will prepare you very well to communicate with your supervisors, board members, and peers. You will review the basics of who, why, and HOW of effective reporting and presenting. In brief, it covers: Reviewing the Basics: ? What?s My Message? ? How Do I Communicate It? ? Who Is It For? ? What Do I Include? ? How Do I Begin? ? Tools For Creating An  more...

Legal Nurse Consulting Certificate Program ...ll or part time in this area. Legal Nurse Consulting is a very exciting and challenging practice specialty. I am sure you will be pleased with our certificate program?s course of study. This course will surely prepare you to begin your career as a Legal Nurse Consultant. This certificate course is formatted for 90 contact hours of self-paced study. Upon completion of the course, participants  more...

Authorware for Educators ...wer questions about the projects. Taking this course is a very inexpensive way of learning how to develop multimedia programs using a popular authoring program. Someone taking this course should have some experience using a computer in a windows environment. No programming experience is required. This is a self-directed course that provides you with a hands-on experience using an authoring  more...

Learn Authorware In 45 Days ...hy of learning how to develop multimedia programs using a very powerful authoring program called Authorware. You will need to purchase a textbook, which includes the Authorware program. The textbook guides you step by step through the development of several Authorware projects. The course length of time is based on the free usage of the 45 day trial version of Authorware. An instructor is  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

How To Master Customer Service Course description -- Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very  more...

Pharmacy Technician National Certification Exam Preparation Course ...ting subject, but not when you are reading our material! Every section is written in easy-to-understand language. You will study side effects, drug interactions, mechanisms of action and other important information about major drug classifications. Pharmacy Calculations ? The National focuses heavily on math and because of this, the Calculations Review by itself is worth the price of this  more...

How to Locate the Very Best Funding Sources for Your Organization A self-paced course that teaches you how to effectively locate grants for your organization. This self-paced course gives you the tools to quickly and effectively find the very best funding sources for your organization. The author of this course allows email contact on a limited basis. This is a self-directed course. The author however will respond to any questions you may have as long as they  more...

Database Design Concepts ...uitable for all kinds of audiences, as it starts with the very basic concepts of database design and presents the subject in an easy manner. Coursework focuses on the real-life implementation of database solutions and on practical design and administration skills. By the end of this course you will be able to successfully design and implement a small database such as an inventory system,  more...

Designing Security for a Windows 2003 Network - MCSE (70-298) ...eeking MCSE Certification who would function in medium to very large computing network environments that use Microsoft Windows 2003 as a network operating system. Student will learn about network security issues, concerns and protection. This course is designed to to teach the student network security and related security concerns and necessary actions to protect their Windows 2003network  more...

Discover the Benefits of Self-Publishing! ...e taking on new authors and self-publishing is becoming a very viable and profitable option for many authors. If you are considering self-publishing your book, this course will provide you with a systematic approach for accomplishing that task. You will learn how to format your manuscript so that it is ready for the printers; how to register your copyright, get your ISBN number, Library of  more...

Harnessing the Internet This tutorial is a basic introduction to the Internet as a reference resource for individuals who work in public libraries. Harnessing the Internet Anyone who has ever used the Internet knows how vast and confusing this electronic resource can be. Working in a public library, you most likely use the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you  more...

Install, Configure & Administer Windows XP Professional - MCSE (Exam 70-270) ...eeking MCSE Certification who would function in medium to very large computing environments that use Microsoft Windows XP Professional as a desktop operating system. This course is designed to to teach the student basic installation, configuration and overall administration of the Windows XP Pro environment. This training and area of expertise advances the student's knowledge base in this one  more...

Confined Space Safety ...ubmarine has its ups and downs. On the one hand, there is very little space to clean, and they always have that cozy lived in feeling. On the other, you are just a few inches of metal away for being crushed and drowned, and only a few minutes away from suffocating. Welcome to Confined Space Safety Working in a submarine has its ups and downs. On the one hand, there is very little space to  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...unt of time you devote to this class, it can be completed very quickly. Count 1 day per module. There are 6 modules to work your way through. Depending on your pace, you can finish the class in 1 week, or in 6 weeks if you choose to do 1 module per week. How is the program administered? The entire program is delivered through our MyGATO Learning Management System (Get Anytime Training Online),  more...

Accounting In An Hour ...does however have great value in teaching the basics in a very meaningful way. Accounting In An Hour Whether you are working with a small, medium or large organization, chances are you?ll never achieve your career expectations if you?re unable to answer questions like these with confidence: What does EBITDA mean? Why is budgeting so important? What is the difference between cash flow and  more...

American Citizenship Test Prep ...the time you are done with this course, you should have a very good idea of what to expect on the U.S. citizenship exam, and you should be better prepared and more confident to make application for your American citizenship. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for  more...

Bartending the Easy Way-Online ...te's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn valuable information that will make you a superior bartender and a great employee. Additionally, you will be provided with recipes to learn and detailed instruction to practice pouring the perfect shot. This is all you need to get started.Am I  more...

Bartending to the Max-Online ...te's regulations and age of service laws.How can I learn everything I need to know about bartending from an online course? In this class you will learn valuable information that will make you a superior bartender, a great employee and a skilled bar manager. Additionally, you will be provided with recipes to learn and detailed instruction to practice pouring the perfect shot. This is all you  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...ognize changing needs, and to earn the right to offer the very best solutions. Your customers expect leadership. As you demonstrate such a commitment, a true spirit of partnership will develop. Brand loyalty will be the result. This course is an overview of the key insights to be found in Darby Checketts ™ new book, Customer Astonishment: 10 Secrets to World-Class Customer Care. User is  more...

Fair & Unfair Competition Rules ...employees to understand. Violations of these rules can be very damaging to a company generally and, in some cases, to individual employees. Unfair Competition The rules regarding what is fair and unfair competition affect virtually all of a company's business decisions ? hiring, marketing, sales, customer-relations, and research and development, among others ? and are important for employees  more...

Powerful Negotiation For Successful Buying ...chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Powerful Negotiation For Successful Buying Have your suppliers figured out how to neutralize your  more...

Safe Computing For Educators ...open to a wide variety of experiences. Although it can be very useful in educational settings, it can also be a dangerous place for students as well as educators. As an educator, you must keep yourself up-to-date with information to protect yourself and your students from getting into trouble. This course takes an interest in helping you learn some simple and effective ways to take advantage of  more...

Adobe 80 Course Online Library ...very best. Train at your own pace and work alongside industry experts online. This comprehensive library of 80 different Adobe Online Courses gives you total and complete access for one full year. Why enroll in a single online course when you can have access to 80 different Adobe courses? Updates to course content are continuously made. Adobe 80 Course Online Library Experience the power of  more...

Adobe CS4 Design: Workflow ...ime you've finished watching this video series, you'll be very proficient and confident in the new CS4 Design products. The chapters begin with a look at Adobe Bridge, then show you all about raster image editing with Photoshop, vector image editing with Illustrator and how to create a professional layout with InDesign. You'll also learn how to add multimedia with Acrobat, animate with Flash,  more...

Time Management The bottom line in many organizations is productivity. If you find yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more  more...

Work-Life Balance There are a number of historical, societal, and workplace factors that can cause employees to have difficulty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year  more...

Customer Relations Organizations today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company ™s performance. This course highlights how customer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you  more...

Working with Difficult People This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a difficult time at work. The information presented in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ...anies realize that the protection of the environment is a very real concern to the general population. In fact, going green to protect the environment is viewed as the right thing to do. It is also the smart thing to do. If a business wants to attract the increasingly environmentally conscious market and gain a competitive edge, it must become known as an eco-friendly company. This course may  more...

FMLA: What Supervisors Need to Know ..., soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very different job tasks. Because of the need to manage different opinions and interpersonal styles, the difference between a good supervisor and a great  more...

EEOC & ADA: What Supervisors Need to Know ..., soft skills are interpersonal competencies which play a very important role in professional success; they help you to do your very best while working in an environment with many individuals who come from diverse backgrounds and take part in very different job tasks. Because of the need to manage different opinions and interpersonal styles, the difference between a good supervisor and a great  more...

FLSA: What Supervisors Need to Know ...very likely to be a key part of what takes you to the office each day. This course gives you a basic overview of the Fair Labor Standards Act (FLSA), which sets standards for the basic minimum wage and overtime pay. The FLSA affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at least the federal minimum wage and over  more...

Valuing Diversity in the Workplace In today ™s increasingly diverse workplace, recognizing and valuing diversity has never been more important for an organization ™s success. The differences and similarities that we experience. The key to valuing differences is to be appropriate about recognizing them so that they don ™t hold us back from performing at the highest level possible. In this course, you will learn  more...

Effective Communication in the Workplace This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively at  more...

Introduction to Work Force Generations Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and  more...

Leading Silent Generation and Baby Boom Workers ...ooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and baby boom generations. It includes topics on age-related conflict and discrimination. The course also discusses the advantages of teaming these two generations, and includes a  more...

The Automotive Industry Overview Version 2 ...enormous opportunities for the automotive industry, it is very true that North America is still the largest market for the industry as a whole. Understanding the industry environment and dynamics is vital to all those who have an interest in the automotive industry. This course provides a high-level view of the automotive industry environment, including its key players, business model, and  more...

The Manufacturing Industry Overview Version 2 ...son from the legendary management guru, Peter F. Drucker, very seriously now. The manufacturing industry - the powerhouse driving many economies - has been reeling under the most challenging time in its history. Manufacturers are striving to be more innovative, compete globally, and expand and market their products to emerging markets worldwide. Intense pressure to reduce costs and the need to  more...

Assessing Performance Continuously ... the actual meeting between manager and worker. This is a very limited view, which is almost guaranteed to result in ineffective appraisal. In fact, this blinkered approach is responsible for many of the negative experiences that many workers have of appraisal. This course is designed to change appraisal into a positive experience for both manager and worker by emphasizing and detailing the  more...

Addressing Problem Performance ... defined policy outlining their approach. Discipline is a very difficult time for both managers, and the employees they are applying this procedure to. So the onus on managers is to get it right. This means careful and conscientious planning of the actual process. Managers also need to be aware of the legal implications of the disciplinary actions they take, if they are to avoid causing  more...

Appraising Performance Simulation ...whole experience, neglecting the benefits of an otherwise very valuable tool. The Appraising Performance Simulation is designed to help supervisors and managers breathe new life into their performance appraisals, making them valuable tools for directing the performance of their employees throughout the entirety of the year. Over the course of the simulation, participants will practice key  more...

Supervisor Manager Sexual Harassment Awareness ...very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees and their company to know  more...

Enhancing Listening Skills Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your  more...

Negotiating Inclusively ...r feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or statement is inaccurate? Can you suppose how this situation might go sour during the negotiating process? Inclusive Negotiating  more...

Managing Delivery ...e most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can offer them, you  more...

Call Center Communication Skills ...very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, questioning skills,  more...

Strategic Management Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and  more...

Competitive Intelligence Implementing a Competitive Intelligence System .... Susan, the newest member of the management staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of Competitive Intelligence's applicable uses to Icon. Your goal is to thoroughly explain CI to Susan and outline the benefits CI has to offer to Dean who believes Competitive Intelligence is simply another name for Marketing Research. After this goal  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...ocedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. L earn To: Describe how R/3 maps company structures. Describe how FI integrates with other R/3 Modules. Describe how system settings are commonly customized. Create, maintain, and  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...ocedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. L earn To: Working with Accounts and Documents. Balance Display. Displaying Changing Items. Reversals. Account Clearing. Periodic Processing. Open Items List.  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ... link by using Content Analyzer. Determine why it takes very long to download a page by using Content Analyzer. Match the common tasks performed in managing links with their procedures. Fix a broken link by using Windows NT Explorer. Generate a Site Summary report by using Content Analyzer. Identify the uses of a Site Summary report. Match the preconfigured searches in Quick Search  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat ... Conceptual A udience IT professionals who operate very large computing environments that use the Windows 2000 network operating system. They have a minimum of one year's experience implementing and administering network operating systems in environments that have the following characteristics: Supported users range from 200-26,000+ Physical locations range from 5-150+ Typical network  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat ... Conceptual A udience IT professionals who operate very large computing environments that use the Windows 2000 network operating system. They have a minimum of one year's experience implementing and administering network operating systems in environments that have the following characteristics: Supported users range from 200-26,000+ Physical locations range from 5-150+ Typical network  more...

Exchange 2000 Server--Part 3 Administering ... udience Candidates for this exam operate in medium to very large computing environments that use Exchange 2000 Server, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one years experience administering Microsoft Exchange environments that have the following characteristics - Multiple physical locations, Mixed client connection protocols such as  more...

Exchange 2000 Server--Part 4 Connectivity ... udience Candidates for this exam operate in medium to very large computing environments that use Exchange 2000 Server, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering Microsoft Exchange environments that have the following characteristics - Multiple physical locations, Mixed client connection protocols such as  more...

Exchange 2000 Infrastructure Design--Part 1 ...dience Candidates for this course operate in medium to very large computing environments that use Exchange 2000 Server, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering Microsoft Exchange environments that have the following characteristics: Multiple physical locations, Mixed client connection protocols such as  more...

Exchange 2000 Infrastructure Design--Part 2 ...dience Candidates for this course operate in medium to very large computing environments that use Exchange 2000 Server, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering Microsoft Exchange environments that have the following characteristics: Multiple physical locations, Mixed client connection protocols such as  more...

Exchange 2000 Infrastructure Design--Part 3 ...dience Candidates for this course operate in medium to very large computing environments that use Exchange 2000 Server, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering Microsoft Exchange environments that have the following characteristics: Multiple physical locations, Mixed client connection protocols such as  more...

Exchange 2000 Infrastructure Design--Part 4 ...dience Candidates for this course operate in medium to very large computing environments that use Exchange 2000 Server, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering Microsoft Exchange environments that have the following characteristics: Multiple physical locations, Mixed client connection protocols such as  more...

Red Hat Linux Part 1 User Fundamentals ... A udience The audience for this curriculum will be very wide. Learners will generally come from two backgrounds: The first group are new to Linux with little to no previous Linux or Unix experience, the second group will have some Linux or Unix experience, but want to learn about Linux or the basics of System and Network Administration. Learners who start the curriculum with the first  more...

Red Hat Linux Part 2 Advanced Topics for Users ... A udience The audience for this curriculum will be very wide. Learners will generally come from two backgrounds: The first group are new to Linux with little to no previous Linux or Unix experience, the second group will have some Linux or Unix experience, but want to learn about Linux or the basics of System and Network Administration. Learners who start the curriculum with the first  more...

SQL Server 2000 Database Admin Part 1 Install SQL Server 2000 ... Audience Candidates for this exam operate in medium to very large computing environments that use SQL Server 7.0 (and plan to upgrade to SQL Server 2000), Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. General categories include system administrators, database administrators,  more...

SQL Server 2000 Database Admin Part 2 Manag Databases ... Audience Candidates for this exam operate in medium to very large computing environments that use SQL Server 7.0 (and plan to upgrade to SQL Server 2000), Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. General categories include system administrators, database administrators,  more...

SQL Server 2000 Database Admin Part 3 Security Data Recovery ... guidelines for preventing data loss. Match database recovery models with their features. Identify the process behind SQL Server 2000 backup. Audience Candidates for this exam operate in medium to very large computing environments that use SQL Server 7.0 (and plan to upgrade to SQL Server 2000), Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of  more...

SQL Server 2000 Database Admin Part 4 Managing Data ... Audience Candidates for this exam operate in medium to very large computing environments that use SQL Server 7.0 (and plan to upgrade to SQL Server 2000), Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. General categories include system administrators, database administrators,  more...

SQL Server 2000 Querying with Transact SQL Part 1 Manipulating Data ...udience Candidates for this course operate in medium to very large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. The general categories include: system administrators, database administrators, application developers, system analysts, and  more...

SQL Server 2000 Querying with Transact SQL Part 2 Working with Queries ...udience Candidates for this course operate in medium to very large computing environments that use SQL Server 2000, Windows 2000 Active Directory, and Internet Information Server (IIS). They have a minimum of one year's experience administering SQL Server environments. The general categories include: system administrators, database administrators, application developers, system analysts, and  more...

BizTalk Server 2000 Curriculum ... Analysts, and Network Designers who operate in medium to very large computing environments that use Microsoft BizTalk Server 2000. Learners should have a minimum of one year's experience designing and developing distributed applications by using Microsoft technologies. Prerequisites include experience with XML and it is recommended that learners have experience with XSLT. Working knowledge of  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 ... Analysts, and Network Designers who operate in medium to very large computing environments that use Microsoft BizTalk Server 2000. Learners should have a minimum of one year's experience designing and developing distributed applications by using Microsoft technologies. Prerequisites include experience with XML and it is recommended that learners have experience with XSLT. Working knowledge of  more...

BizTalk Server 2000 Part 4 Components Solutions Troubleshooting ... Analysts, and Network Designers who operate in medium to very large computing environments that use Microsoft BizTalk Server 2000. Learners should have a minimum of one year's experience designing and developing distributed applications by using Microsoft technologies. Prerequisites include experience with XML and it is recommended that learners have experience with XSLT. Working knowledge of  more...

BizTalk Server 2000 Part 5 Secruity Optimization ... Analysts, and Network Designers who operate in medium to very large computing environments that use Microsoft BizTalk Server 2000. Learners should have a minimum of one year's experience designing and developing distributed applications by using Microsoft technologies. Prerequisites include experience with XML and it is recommended that learners have experience with XSLT. Learners should also  more...

Time Management Overcoming Challenges ...ations Department. In her years at Icon, Susan has become very adept at minimizing unnecessary distractions and making her meetings very productive. Through Kathy's questions and your answers, you will increase your understanding of ways to minimize interruptions from visitors and co-workers, and you will learn some steps to making your meetings more productive. Unit 2: Controlling  more...

Time Management Developing a Plan Time Management: Developing a Plan helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects  more...

Windows 2000 Network Mgt Part 1 Windows 2000 Network ...leshooting startup problems, including Safe Mode, the Recovery Console, and parallel installations. Learn To: o Identify features of Active Directory. o Identify features of Client Support. o Identify attributes of the Active Directory Schema. o Identify features of replication in Active Directory. o Identify guidelines for replication updates in Active Directory. o Identify  more...

Windows 2000 Network Mgt Part 2 Resources Web Services ...t Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services. This course covers exam 70-218. In addition, learners should have taken the  more...

Windows 2000 Network Mgt Part 3 Name Resolution ...t Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services. This course covers the 70-218 exam. In addition, learners should have taken  more...

Windows 2000 Network Mgt Part 4 Access Admin ...t Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services. This course covers the 70-218 exam. In addition, learners should have taken  more...

Windows 2000 Network Mgt Part 5 Group Policy ...t Specialists. Candidates for this exam work in medium to very large computing environments that use Microsoft Windows 2000 network and directory services. Candidates have at least six months of experience administering and supporting Windows 2000 server and client operating systems that use Active Directory services. This course maps to Microsoft exam 70-218. In addition, learners should have  more...

SAP R 3 FI AR AP Organization Master Records Posting ...ocedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Describe how R/3 maps company structures. o Describe how FI integrates with other  more...

SAP R 3 4 6 FI AR AP Acct Document Posting Periodic Pro ...ocedures for Accounts Receivable and Accounts Payable are very similar in R/3. In this course you will learn to process posting procedures for Accounts Receivable and Accounts Payable. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and Logging On. o Access Options. o Basis. o Working with Accounts and Documents. o Balance Display. o Displaying Changing  more...

Windows 2000 Implementing Security Part 1 ...iptions. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory ®. Operating systems on client computers might include Windows NT ® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network  more...

Windows 2000 Implementing Security Part 1 ...iptions. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory®. Operating systems on client computers might include Windows NT® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network  more...

Windows 2000 Implementing Security Part 2 ...ressing. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory ®. Operating systems on client computers might include Windows NT ® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates should have a minimum of one year's experience in implementing and administering security and  more...

Windows 2000 Implementing Security Part 2 ...ressing. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory®. Operating systems on client computers might include Windows NT® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates should have a minimum of one year's experience in implementing and administering security and network  more...

Windows 2000 Implementing Security Part 3 ...ecurity. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory ®. Operating systems on client computers might include Windows NT ® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network  more...

Windows 2000 Implementing Security Part 3 ...ecurity. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory®. Operating systems on client computers might include Windows NT® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network  more...

Windows 2000 Implementing Security Part 5 ...ardware. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory(r). Operating systems on client computers might include Windows NT(r) Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network  more...

Windows 2000 Implementing Security Part 5 ...ardware. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory(r). Operating systems on client computers might include Windows NT(r) Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network  more...

CCNT Basic Telecommunications v6 0 Part 1 ..., Network Designers. However, the course is targeted at a very general group. Deployment: e-Learning Language Options: US English Total Learning Time: 6 - 8 hours Objectives: Unit 1: Telecommunications Fundamentals (3 - 4 hours) Identify stages in the historical evolution of telecommunications. Identify stages in the technical evolution of  more...

CCNT Basic Telecommunications v6 0 Part 2 ..., Network Designers. However, the course is targeted at a very general group. Deployment: e-Learning Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1: Networks and Transmission (1.5 hours) Identify features and functions of telecommunication networks. Match current network structure components with their  more...

Financial Statements Reading Analyzing an Annual Report ...ountant in Icons' Financial Services Division. Carla is a very experienced employee, and she takes a great deal of pride in teaching new employees Icons' financial systems. She will test your knowledge of disclosures that are found in financial statements. Through your discussion, you will increase your understanding of the different types of disclosures and the common reasons to use them.  more...

Leadership Development Motivation In Leadership Development: Motivation, you will develop the skills needed to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation.  more...

Women in Leadership Leadership Roles Styles ... many barriers to leadership, and because of this, she is very active in trying to address similar barriers within Icon. Today she will be testing your understanding of barriers to leadership with a series of questions and scenarios for you to evaluate. Unit 3: Understanding Leadership Styles (1 - 2 hours) Identify the common styles of leadership.  more...

Business Problem Solving Critical Thinking Info Analysis ...ect management position at Icon. Because this position is very important and will require extensive problem solving skills, each candidate is going through a number of interviews designed to test his or her competencies. In this meeting, Dean Kramer will ask you a number of questions designed to test your knowledge and understanding of problem solving. Unit 2: Quantitative Analysis (0.5 - 1  more...

Total Quality Management Fundamentals In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change  more...

Correcting Performance Problems Identifying Performance Problems ... David Williamson, an Account Executive. David has been a very good employee, but recently he has had serious attendance problems, missing five days in the last month without giving notice and arriving late repeatedly. In the course of your meeting with David, you need to identify the cause of these problems. You should also identify the type of problem David is having and determine its  more...

Managing Performance The Performance Appraisal Process In Managing Performance: The Performance Appraisal Process, you will learn how to appraise an employee's performance, how to conduct an appraisal discussion, and how to document your appraisal. You will also learn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the  more...

Managing Performance Overcoming Performance Appraisal Challenges ...n this simulation, you will meet with Jennifer Braxton, a very able employee who has taken on many diverse duties within the area of office services in Icon's Consumer Products and Services division. She has performed with poise and dexterity in an environment that moves at break-neck speed, and she is interested in building her skill base by exploring new job functions. However, in order to do  more...

Business Ethics Ethical Decision Making In Business Ethics: Ethical Decision Making, you will learn about ethical dilemmas in business and a decision making process for solving them. You will also learn barriers and consequences to consider when making ethical decisions and the process for blowing the whistle when unethical situations arise. Learn To Identify common influences in the decision-making  more...

Windows 2000 Implementing Security Part 4 ...ication. Audience Candidates operate in medium to very large computing environments that use Windows 2000 and Active Directory ®. Operating systems on client computers might include Windows NT ® Workstation 4.0, Windows 2000 Professional, and Windows XP Professional. Candidates have a minimum of one year's experience in implementing and administering security and network  more...

Team Conflict Working in Diversified Teams ...u must ensure that the meeting ends with a strategy that everyone feels confident about. Unit 2: Working in a Diverse Team (0.5 - 1 hour) Apply guidelines for effective communication in a diverse team. Identify actions that help earn respect from diverse teammates. Identify different approaches toward achieving goals in a  more...

Brand Management Fundamentals of Brand Management ... household cleaners, Can-O-Shine. At its inception it was very successful. Its marketing campaign and branding appealed to people in the 1960's. Over time, though, the brand was unable to attract future generations. Your team was assembled to discuss whether to leave the brand unchanged, change the brand name, or discontinue it entirely. This is the first meeting of the team that consists of  more...

Administrative Assistant Skills Excelling as an Admin Assistant In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with  more...

Achieving Success Without Authority Focusing on Results ...e is finding it difficult to complete her tasks and has a very negative attitude to her work at the moment. Icon has just been restructured and Cindy's job has been re-defined. She was against this change but did not have any choice. She feels adrift from the newly restructured organization. Unit 2: Getting Results Through Influence (1 - 2 hours) Identify the four  more...

Network Certification Curriculum ...wo groups. The first group is Network Administrators with very little experience. The second group is technical professionals from a variety of fields who want to improve their effectiveness by learning more about the basics of networking. Typical duties performed are supporting existing networks, planning LANs, and developing technical solutions, which incorporate a network component. A+  more...

Managerial Leadership Motivating Employees ...e Wee PC line of handheld computers. Monica has performed very well over the last six months, even though the line hasn't lived up to expectations, and you have recently promoted her to Engineering Team Leader. It is your responsibility to help Monica through the appropriate process of learning her new role in the organization. Unit 2: Establishing Employee Priorities (0.5 - 1 hour)  more...

Motivation Fostering Employee Motivation ...sten Andersen, an Account Executive at Icon. Kristen is a very talented Account Executive, but recently her performance has lagged. In the past few months, she has made a decreased number of sales calls and has spent less time in the office. Although she is still meeting the minimum requirements, you are concerned about her decrease in motivation. As her manager, it is your responsibility to  more...

Mentoring Developing Your Mentoring Skills ...meeting to determine if mentoring is a feasible idea. If everyone agrees to adopt a mentoring program, you will need to discuss the aspects of a mentor's job you'd like to see implemented. You'll also need to determine what dimension of mentoring the group would like to see as well as the styles of mentoring that should be either used or avoided. Unit 2: Developing Strong Relationships (0.5 -  more...

Moving from Technical Professional to Mgr Series Managing Personnel ...r project team was dissolved because it wasn't performing very well. This was due to a lack of training and conflicts within the team. Your boss, Katherine Cavanaugh, has called a meeting to ensure that your project will be more successful. Unit 3: Team Support (1 - 1.5 hours) Identify two types of communication channels. Identify options for communicating your message. Identify  more...

The Reasons Why Diversity Matters ...veryone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the risk of becoming monocultural  more...

Six Sigma DMAIC Defining the Problem "What's your problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines  more...

Writing to Reach the Audience ...ns for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to connect with their readers. "Writing to Reach the Audience" instructs people who have to write at work in some easy-to-apply techniques to help them write to their readers, however those readers  more...

Retention Once you get those hard-to-find quality employees, the hard work of keeping them begins. During times of low unemployment, you very much want to avoid the costs of high turnover. Developing strategies to keep those valuable employees is a must and should be a part of your recruiting strategy. In this course, you will explore reasons employees leave and the many ways you can prevent most attrition  more...

Green Building - Building Energy Use ...res how todaya ™s world view of energy efficiency is very different from the energy conservation mentality of the 1970s. The 70s are representative of a time of long lines at the gas pumps and diminished comfort in our homes and places of work. The energy efficiency model of today involves benefits, not sacrifices. In high performance buildings, energy efficient design begins with a  more...

Spanish- Introduction to OSHA and OSHA Act ... employer and employee rights and responsibilities, and a very brief look at the OSHA inspection process, reporting and OSHA recordkeeping (OSHA 300 Log) requirements. LEARNING OBJECTIVES: Understand what OSHA is Describe the Occupational Safety and Health (OSH) Act Explain how the General Duty Clause affects employers Identify the different types of OSHA  more...

Business Writing ... communicate and share ideas and information. Ita ™s very easy to have a conversation with someone, but it can be much more difficult to try and put the information in writing. We suddenly become intimidated and feel that our writing does not sound very intelligent. We worry about mistakes, such as grammar or incorrect spelling. We often try to make our writing sound so much bigger than  more...

Transfusion Therapy in the Adult Patient ...n therapy. There are various blood components infused for very specific purposes, and each component requires knowledge related to that specific product. This specialized type of therapy requires advanced nursing knowledge beyond that required for the provision of general infusion therapy. Therefore, education related specifically to the administration of blood products is crucial to the safe  more...