Online Vice President eLearning Training

Sales Skills The Fundamentals ...ill meet with Jack Sullivan, one of Icon's Regional Sales Vice Presidents, to discuss the fundamentals of the sales process. Through your questions and his answers, you will learn the basic steps of the sales process, the different avenues of communication that you can use when selling, and several common myths you should know about selling. Unit 2: Understanding Sales Terms (0.5 - 1 hour)  more...

Sales Skills Gaining Customer Commitment ...lation, you will meet with Jack Sullivan, Icon's Regional Vice President of Sales. Through your questions and his answers, you will learn about the process of selling, why it is important to acquire written consent from a client, and the benefits of maintaining relationships with your clients. Unit 2: Building Relationships (0.5 - 1 hour) Complete three actions to  more...

Sales Skills Developing a Winning Strategy ...lation, you will meet with Jack Sullivan, Icon's Regional Vice President of Sales, to discuss the basic steps of the sales process and three different sales strategies that can be used to target individual or commercial clients. Unit 2: Study the Market (0.5 - 1 hour) Analyze your competitors. Complete a SWOT matrix.  more...

Sales Skills Effectively Closing a Sale ...this simulation, you will meet with Jack Sullivan, Icon's Vice President of Sales, to discuss effectively closing a sale. Through your questions, you will review the basic steps of the sales process and learn the skills needed to close a sale successfully. Unit 2: Demonstrating the Benefits (0.5 - 1 hour) Identify a client's key issues. Complete  more...

Strategic Management Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and  more...

Strategic Management Analyzing Strategic Options ...simulation, you will be meeting with Ronald Spear, Icon's Vice President of Marketing, Deborah Cowan, Vice President of Sales, and James Cahill, Vice President of Product Development. It has recently come to your attention that one of your fiercest competitors, Menlow Enterprises, has gotten the jump on some new wireless application technology, and has started development on a series of new  more...

Strategic Management Developing a Successful Process Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.  more...

Career Development Professional Networking Career Development: Professional Networking offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach, and  more...

Career Development Excelling in Your Career ...n, you will meet with Mary Winford, Icon's Human Resource Vice President, to discuss marketing yourself. Mary will present you with scenarios and ask you a series of questions to help you understand how to establish a professional image and market your career. Unit 3: Staying Competitive (1 - 2 hours) Identify techniques for developing innovative solutions and  more...

Budgeting Capital Budgeting Budgeting: Capital Budgeting gives the student an overview of capital budgeting basics, methods for discounting cash flows, and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally, the program outlines how capital budgets are evaluated and approved. Learn To  more...

Emotional Intelligence Emotional Intelligence for Executives ...ervices and Manufacturing Division in Boston. You are the Vice President of Home Improvement Solutions, a group that produces siding and other home improvement supplies sold to the consumer market. While the product group is profitable, it is the only consumer-targeted group under the Boston division. In addition, the manufacturing facilities and most employees are in Arkansas and Indiana,  more...

Effective Presentations Planning a Presentation ...meet with Phyllis Bannon, Icon International's East Coast Vice President of Marketing, and Bruce Madison, Icon's Director of Information Services, to gather information for the presentation about Icon's Worldwide Network Solution. As a member of the marketing team, you need to decide what types of information to include in the presentation for the industry journalists. Unit 3: Building the  more...

Women in Leadership Leadership Roles Styles ...nd of this unit, you will meet with Robin Carlson, Icon's vice president of market research, to discuss some of the guidelines for discovering barriers in your organization. In order to achieve her current level of success, Robin has had to overcome many barriers to leadership, and because of this, she is very active in trying to address similar barriers within Icon. Today she will be testing  more...

Six Sigma Managing Six Sigma Projects ...o his department. You will then meet with Maggie Roberts, Vice President of Products and Services, and Bruce Madison, Director of Information Services, to discuss creating an internal support network. Unit 2: Advanced Six Sigma (0.5 - 1 hour) Identify the principles of design of experiment (DOE). Identify the advantages of the statistical  more...

Business Problem Solving Critical Thinking Info Analysis ...at the end of this unit, you will meet with Ronald Spear, Vice President of Globalization. In Ronald's current role with Icon, he uses a number of quantitative analysis techniques in order to problem solve. He will ask you a number of questions on quantitative analysis that will test your knowledge of this important subject. Unit 3: Qualitative Analysis (1 - 2 hours)  more...

Essentials of Management Maintaining a Productive Workplace ...line in Icon's customer service ratings. As the Associate Vice President of Products and Services, it is your responsibility to help this team resolve any issues that are impeding their productivity. Unit 3: Providing the Support to Stay Productive (0.5 - 1 hour) List the three main ways you can provide support to help your employees stay productive.  more...

Total Quality Management Fundamentals ...his simulation, you will meet with Don Hamilton, Regional Vice President of Sales at Icon International. You are a consultant hired to study the effects of the recent loss of sales, and you have worked with Don on previous occasions. Don has called this meeting to make sure that you do not say anything that disagrees with his policies. He also wants to ensure that you are capable of conducting  more...

Total Quality Management Implementation and Tools Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management.  more...

Business Ethics Organizational Ethics In Business Ethics: Organizational Ethics, you will learn about functional area ethics and organizational ethical principles, as well as steps for developing a code of ethics and executing an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash. Learn To  more...

Negotiating Preparing for a Negotiation ...iating role for Caroline Harris, who has been promoted to Vice President of Sales. Since Empire is considering purchasing a large computer network for a new branch, it is essential that you and your team be as prepared as possible heading into the negotiation. To do this, you need to identify your objectives, determine your variables while protecting those objectives, and follow the correct  more...

Negotiating The Negotiation Process ...n this simulation, you will meet with Maggie Roberts, the Vice President of Software Development. Maggie has called this meeting to discuss the budget for the upcoming fiscal year. You are the product manager of one of Icon's most successful and highest rated software lines. Both you and Maggie realize that the only way to continue making your software successful is to expand your available  more...

Operations Management Operations Components ... In this simulation, you will meet with Steve Tomlin, a Vice President of Operations at Icon. You are a candidate for a position as an Operations Manager for a new and innovative product. Steve's goal is to test your knowledge and determine if you're qualified for such an important position. Including you, there are three finalists for the position. With an excellent performance today, you  more...

Managing Change Implementing the Change Process In a Managing Change: The Change Process a you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will  more...

Managing Change Managing Yourself Through Change In a Managing Change: Managing Yourself Through Change a you will learn what the three phases of the transition processes are and how to determine which phase a person is experiencing. You will also learn about the exploration phase of transition, including what emotions are commonly felt during this phase. Then the teaching moves to the new beginnings phase of transition, including what  more...

Advanced Project Mgmt Portfolio Management ... In the simulation at the end of this unit, you are the Vice President of Operations at Icon International. You are meeting with the Director of Sales and the Director of Marketing. In recent years, Icon has noticed a decrease in the quality of their customer relationships. There is a proposal for a new client database that will allow the company to improve its customer relationships. The  more...

Six Sigma Six Sigma Essentials ... the end of this unit, you will meet with Maggie Roberts, Vice President of Products and Services at Icon International, to answer questions about applications of statistics, the aims of Six Sigma, and the phases of its implementation. Unit 2: Six Sigma Tools (0.5 - 1 hour) Recognize the characteristics of a process flow chart. Identify the use  more...

Team Conflict Overcoming Conflict with Communication ...lson, a Consultant from Crown Consulting Corporation. The Vice President of Production has made the decision to bring in an outside consulting firm to evaluate the Production Department due to a recent decline in productivity. The production management team was only recently notified of this decision, and a number of managers in the department feel that bringing in an outside consultant is  more...

Team Participation Decision Making in Teams ... In this simulation, you will be meeting with the Vice President of Marketing, a Product Manager, and the Regional Vice President of Sales. Icon is currently going through an Enterprise Resource Plan implementation and the four of you need to identify what type of system will be beneficial to your departments. The idea has been presented to implement a better system to analyze the  more...

Virtual Teams Participating in Virtual Meetings ...on, you will meet face-to-face with Drew Canfield, Icon's Vice President of International Marketing; Elizabeth Thomas, Icon's Director of Information Services; and Jessica Stone, Icon's Director of International Sales. All three are members of a virtual team instructed to develop a plan that will increase the sales of Icon's office support equipment. Several members of the virtual team have  more...

Principles of Marketing Pricing Strategy ...g is to develop initial recommendations to present to the Vice President of Marketing, Brian Smith. You will need to use your knowledge of pricing strategies and objectives to create recommendations. Unit 2: Determining Price (0.5 - 1 hour) Choose the options to establish different prices for different buyers. Utilize pricing policies to create  more...

Brand Management Fundamentals of Brand Management ... In this simulation, you are a recently promoted Vice President of Marketing. In your former position, you were the Brand Manager for Icon's hugely successful hand held computer, the WeePC. Largely due to your efforts, the WeePC dominates the market and has excellent brand recognition. You are meeting with Don Hamilton, the person assigned to take over your former position. Your  more...

Organizational Learning Developing a Knowledge Mgmt System ... this simulation, you will meet with, Dean Kramer, Icon's Vice President of Operations, Amanda Douglas, an Accounting Supervisor, and Mildred Parcells, the Customer Service Manager. You have asked the three of them to serve on the company's knowledge assessment team and will be discussing the process for auditing the organization's current knowledge assets. Your goal for the simulation is to  more...

Organizational Learning Transferring Knowledge within an Org ... In this simulation, you will meet with Ronald Spear, the Vice President of Information Systems in Icon's Computing Hardware and Software Division in San Francisco. It's time for your department to choose a new knowledge management system. Ronald wants to make sure you understand the different variables you must be aware of before you begin the process. He will ask you a series of questions  more...

Frontline Leadership Positively Influencing Workplace Culture ...tion of the organization's goals and business methods. As Vice President of Products and Services, you must prepare Roger and Jessica for working with this new part of the company and adapting to the possible changes in the workplace that may result. Unit 2: Influencing the Workplace Culture (0.5 - 1 hour) Identify the styles and affects of frontline leadership on  more...

Executive Level Leadership Becoming an Executive Leader ...arketing Manager, you will meet with John Cunningham, the Vice President of Human Resources for Icon's Telecommunications Division. Currently, there is a Director of Marketing position open, so this meeting with John will be an opportunity for you to demonstrate how prepared you are to move into such a position. If you're able to establish that you have a solid understanding of executive  more...

Executive Level Leadership Change The Executive Leader ... In this simulation, you are Icon's Vice President of Operations. The company's board of directors has just made the decision to merge two of Icon's operating divisions into a single, expanded unit. You will be meeting with Drew Canfield, John Cunningham, and Mary Aberdeen, three of Icon's executive level leaders. To complete the simulation, you must effectively  more...

Executive Level Leadership Leadership Communication Executive Level Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations. Learn To  more...

Organizational Behavior Organizational Group Dynamics ...s from Icon's Computer Hardware and Software Division. As Vice President of Operations, you've been asked to mediate a conflict between Deb and Paul that has arisen over sharing Elizabeth as a support person. You know from past interactions with the three of them that Deb is a ''Director,'' Paul is an ''Inquisitor,'' and Elizabeth is a ''Collaborator.'' Given their personality types, you must  more...

Organizational Behavior The Organizational System ...uct Development Manager of URTH Industries, Colleen Ford, Vice President of URTH Industries and Paul White, Icon's Chief Technology Officer. URTH Industries, a computer technology company, was recently acquired by Icon. Robin and Colleen, two URTH employees, are having difficulty adjusting to the change. With Paul a a s help, it is your task to explain Icon's structure to Robin and Colleen.  more...