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Vivek Bapat Training Providers and TrainersContacts Plus ...8; Call Centre Performance Enhancement
By: Dr. Jon Anton, Vivek Bapat, and Bill Hall
This book provides its readers with an understanding about the role, value, and practical deployment of simulation- an exciting technology for the planning, management, and analysis f call centres. The book provides useful guidelines to call centre analyst, managers, and consultants who may be investigating or more...
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