Instructor Led Voice Training Classes in Malaysia

Voice of Customer training ...Voice of customer" is a process used to capture the requirements/feedback from the customer (Internal or External) to provide the customers with the best in class service/product quality. This process is all about being pro active and constantly innovative to capture the changing requirements of the customers with time. The Voice of customer is the term used to describe the stated and  more...

Quality Function Deployment training Quality Function Deployment (QFD) is a powerful system to translate the Voice of Customer into product and service features. QFD encourages cross-functional teams to improve their internal communications and become intensely customer focused. This leads to reduced development time and increased customer satisfaction. QFD also supports Simultaneous Engineering and integrated product and service  more...