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Voice Training Seminars and Classes
From WebSpanish
Learn Spanish Online Advanced Level
    Goals and Objectives
WebSpanish Advanced Level General Spanish has been carefully designed to provide high quality Spanish learning tuition, delivered in real time via the internet.
Its objectives are:
That students develop an advanced level of competence in oral and written comprehension and expression of the Spanish language.
That students learn the Spanish language within the contemporary more...
From Online Training Directory
How to Create Desktop Video Captures the Easy Way Using Camtasia 3 0 Discontinued
 A newer version of this course is currently under developmenht. Please check back. For Beginners--Learn to record windows screen movement, voice, sound using Camtasia - Video Capture the easy way! more...A Technical Approach on How to Create Desktop Video Captures Using Camtasia 3 0 Discontinued
A newer version of this course is currently under developmenht. Please check back. For Beginners and those who already own Camtasia--Learn to record windows screen movement, voice, sound with Camtasia - Video capture the easy way! more...
From Serebra Learning Corporation
Excellence in Service: Communicating with Your Customers
In Excellence in Service: Communicating with Your Customers, you will learn how to build rapport with your customers, and you will learn how nonverbal communication is interpreted by customers. In addition, you will learn telephone skills, including how to project professionalism and how to provide quality customer service over the telephone. Finally, you will learn how to communicate effectively more...Grammar Skills: Writing Effective Sentences
In Grammar Skills: Writing Effective Sentences, participants acquire best practices for writing effective sentences. They learn to apply critical rules of agreement and optimize sentence structure. They learn to classify sentences according to their complexity, create parallel constructions, use the active voice, and avoid common writing pitfalls. more...Microsoft Windows 95 Fundamentals
This is the first of a series of multimedia self-paced learning courses in Windows 95 and related Microsoft application products. You will learn to use key functions of Microsoft s Windows 95 operating system. The instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at more...Microsoft Windows 95 Advanced Topics
This multimedia self-paced learning course will explore advanced features of Windows 95. The unique Skill Builder instruction utilizes text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your understanding of key skills and guide you back to more...Microsoft Word for Windows 95 Fundamentals
This multimedia self-paced learning course will instruct you on working with the latest release of Word for Windows 95. Users will see how they can apply the skills taught to their own documents in their workplace. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and more...Microsoft Word for Windows 95 Advanced Topics
...'s unique Skill Builder instructional approach uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery tests at the end of each unit allow more...Microsoft Excel for Windows 95 Fundamentals
This multimedia self-paced learning course will show how Excel 95 can make everyday tasks simpler and less time consuming. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your understanding of key more...Microsoft Excel for Windows 95 Advanced Topics
This multimedia self-paced learning course will instruct you on working with the advanced skills of Excel 95 necessary to maximize your productivity. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify more...Microsoft PowerPoint for Windows 95 Fundamentals
This multimedia self-paced learning course will instruct you to perform key PowerPoint functions to create eye-catching presentations. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your more...Microsoft Access for Windows 95 Fundamentals
...ndows 95. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery tests at the end of each unit allow more...Microsoft Project for Windows 95 Fundamentals
...ndows 95. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery tests at the end of each unit allow more...Microsoft Windows NT 4.0 User Fundamentals
...kstation. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery tests at the end of each unit allow more...Microsoft Excel 97 Expert User
...Excel 97. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery modules at the end of each unit allow more...CCNT Computer-Telephony Integration Essentials
This course introduces Computer-Telephony Integration Essentials (CTI). CTI architecture, hardware, market applications and system development are covered in this course. more...VoIP Network Quality of Service Techniques
...s the QoS service details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn how we can use more...Initiating Outbound Sales Calls
...is course, you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact with a customer. You will also learn the four profile types and strategies for creating account profiles. In this course, you will learn how to assess a sales opportunity, the four factors used to qualify an outbound sales opportunity, and strategies for qualifying more...Inside Sales Skills Simulation
You are an inside sales representative for Muscle-Bound Fitness, a franchise of fitness facilities with a unique corporate wellness offering. In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by more...Interacting with the Customer
Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome more...The Call Center Industry
When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts: more...Call Center Communication Skills
Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, more...Personal Accountability Working for Your Inner Boss
Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform more...Delivering Your Message
So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by more...Managing Anger in the Workplace Simulation
...a coworker or manager could make you lose your temper and voice your anger, but is this really a good idea? What will your coworkers or manager think of your outburst? While confronting anger in the workplace is inevitable, it's important to minimize your angry thoughts, emotions and behaviors, and channel your energy into more constructive activities. Your role: As a Product Manager for the more...Managing Managers
...the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that the organization's strategy is translated into action. These managers often need guidance, feedback, and appraisal on the application of business strategy. Managing managers is likely to be a greater challenge than ever before. It requires more...Define the Six Sigma Opportunity
...ortunity, you'll learn specific methods for capturing the voice of the customer, and how to use the Kano model to discern and categorize those customers' needs. You'll also learn about Six Sigma improvement opportunities from a financial perspective: what to consider before launching a project, the financial metrics that will be involved, and how to calculate the cost of poor quality. Six Sigma more...Six Sigma and the Voice of the Customer
...ss maxim. Today, organizations are admonished to heed the voice of customers and give them what they really want. "Voice of the customer," or VOC, is a Six Sigma term that refers to customers' actual, as opposed to assumed, product and service needs and desires. This course, Six Sigma and the Voice of the Customer, is a guide to understanding VOC and Six Sigma's strategies for identifying more...Six Sigma and Critical Customer Requirements
...learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what your customers say they need and to determine from those statements what they really need. Finally, you'll learn to build the House of Quality, the graphical expression of QFD, and how to analyze the more...Six Sigma Listening to the Voice of the Customer
...ers really need and want. In "Six Sigma: Listening to the Voice of the Customer," Six Sigma Green Belts and team members learn that best way. The course consists of two lessons: "Understanding Customer Requirements," and "Defining Customer Requirements." In lesson one, you'll discover methods for specifically identifying your customers--that means all your customers, including ones you may not more...Customer Focused Management
Sam Walton, founder of Wal-Mart, is reputed to have said, "There is only one boss the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to more...Convergence of Communications
This WestNet e-Learning module discusses how wide area network (WAN) technologies support and help implement converged communications, voice, video, and data all transported over the same physical network topologies. We will also investigate components key to integrating puclic swiched telephone network (PSTN) and data communications. more...Types of Telephone Systems
This WestNet e-Learning module will focus on the three main types of systems that manage multiple telephone lines: key systems, Central Office Exchange (Centrex), and private branch exchange (PBX). Additionally, we will introduce voice mail systems and automated attendants. more...Overview of Telephony Services
This WestNet e-Learning module focuses our attention to the various types of services carried by wires and switching systems. more...VoIP Services
This module introduces VoIP Services. We define and explain packet telephony, its benefits and potential pitfalls, and why private users, small and large businesses, and the industry press see this technology as the next great telecommunications revolution. We introduce the many components that make up a converged voice network, and examine their roles. We explore the market drivers pushing more...Enterprise Class IP Solutions
This module discusses the benefits and features that the Avaya Communication Enterprise Class IP Solutions products provide enterprises wishing to implement converged technologies. We focus on the VoIP enabling technologies presented by the Avaya Definity Enterprise Communications Server, IP600 Internet Protocol Communications Server, R300 Remote Office Communicator, and the Enterprise Directory more...VoIP Network Integration with Legacy Services
This module focuses on how we interface legacy PSTN services with an H.323 network. First, we trace the steps involved in setting up and tearing down an H.323 call. Next, we explore how we can translate Signaling System 7 (SS7) interswitch signaling into packetized network traffic, carrying such advanced call features as call forwarding, calling and called party identification information, and more...VoIP Network Engineering Management and Support
...ver methods we can use to measure the converged network s voice quality, and how we can determine the effects the final network design has on overall network performance. We review network security issues and threats, and discuss means we can use to prepare and protect our network from these threats. Since a converged network includes both traditional voice and data services, we discuss more...PBX and ACD Systems
This WestNet e-Learning module focuses on the private branch exchange (PBX) telephone switching system. We will see how a combination of telephone switching and dedicated lines can create a wide area voice and data network that can treat most intraoffice calls as "local." more...Point-to-Point Telecommunications Protocols
In this WestNet e-Learning module, we describe each point-to-point transmission service available from telecommunications providers. These services are essential for creating private voice networks or wide area data networks. more...Switched Telecommunications Protocols
This WestNet e-Learning module reviews protocols closely associated with the Data Link Layer of the Open Systems Interconnection (OSI) model. more...Traffic Engineering
This WestNet e-Learning module discusses traffic engineering concepts, traffic data sources, and busy-hour engineering. more...Frame Relay Signaling and Applications
To introduce the various Frame Relay signaling mechanisms and applications Technical professionals; IT and business managers who need to learn about wide area network technologies; students investigating or researching telecommunications technologies; nontechnical business managers, project managers, and end-users who require information on the capabilities of communications technologies to make more...Digital Subscriber Line
To explain the various technologies used to provide digital subscriber lines Network managers, builders of wide area networks, systems engineers, and technical support staff more...Introduction to Cisco Voice Design Concepts
...voice design principles and outline guidelines for successful integrated network deployment Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals targeting towards the Cisco Certified Design Professional more...Cisco Voice over IP Integrated Applications
To distinguish between the Cisco Voice over IP (VoIP) applications that can be integrated into a Cisco IP telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...Introducing Voice Over IP
To identify the components and signalling protocols of VoIP, recognize how VoIP works with the centralized and distributed architectures, and determine the gateway requirements to support both architectures in enterprise and service provider environments IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified more...Building and Securing VoIP Networks
To identify how to implement numbering plans and scalable dial plans for VoIP networks, calculate existing bandwidth and additional bandwidth requirements for voice and data traffic, and recognize the implications of implementing security measures in IP networks that transport voice IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates more...Configuring Voice Interfaces
To configure router voice ports, identify how to monitor and troubleshoot voice ports, recognize factors affecting analog voice quality, and configure voice interface settings for optimal voice quality IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432) more...Configuring Dial Peers and Special Purpose Connections
To configure dial peers and special-purpose connection types. IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432) more...VoIP Signaling and H 323 Call Control
To identify the role of signaling and call control in a VoIP network, configure H.323 gateways and gatekeepers, and identify the various commands used to monitor and troubleshoot H.323 IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432) more...SIP MGCP and Call Control Comparison
To recognize how to configure, monitor, and troubleshoot SIP and MGCP on a Cisco router, and determine the best call control model for a network IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432) more...Designing for Optimal Voice Quality
To identify voice quality issues in IP networks and recognize how to improve voice quality by implementing QoS IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional certification (CVOICE 642-432) more...Implementing Call Admission Control
To identify the effects of oversubscription on VoIP networks, recognize the functionality of Call Admission Control (CAC), and distinguish between the configuration options for implementing CAC using each of the four CAC mechanisms IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified Voice Professional more...Cisco DESGN 2 0 Structuring and Modularizing the Network
To recognize the components and operation of the Cisco Enterprise Architecture modules, and apply the Architecture to an existing enterprise network Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) certification and those individuals more...Cisco DESGN 2 0 Voice Networking
...ecognize the components and methods of traditional and IP voice networks, the QoS mechanisms used to improve IP network performance, and design voice support for an enterprise network Network engineers, network system analysts, and maintenance personnel responsible for designing small to medium-sized and enterprise networks; individuals seeking the Cisco Certified Design Associate (CCDA) more...Cisco ONT 1 0 Network Requirements and Introduction to VoIP
To recognize the converged network requirements within the Cisco conceptual network models, the basic principles of VoIP networks and conversion to them, call control mechanisms, and how voice is digitized for data transport Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support more...Cisco ONT 1 0 Supporting VoIP
To recognize how voice is encapsulated, bandwidth requirements and overhead, and how voice is implemented in an enterprise Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support professionals, network administrators, network engineers, network managers, systems managers, or network more...CCNT Voice Over IP Essentials v6 0
... present the learner with a comprehensive introduction to Voice over IP (VoIP), its technology, benefits, QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics, Internet technology, and the benefits and applications of VoIP. It then moves on to cover Gateways and their various functions, major issues involved in bandwidth consumption, and more...Cisco BCMSN 3 0 Configuring Campus Switches to Support Voice
To identify and configure switch infrastructure to support voice Network administrators, network engineers, network managers, systems managers, or network designers. more...Fundamentals of Cisco CallManager
To deploy a Cisco CallManager server in a cluster using a supported IP Telephony deployment model. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...Cisco Catalyst Switches and IP Communicator
To configure a switch port to receive voice and data traffic on different VLANs and install and configure Cisco IP Communicator with Cisco CallManager to make IP Phone calls from the PC. IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...Cisco Access Gateways and Intercluster Trunks
To configure Cisco access gateways and intercluster trunks in a Cisco IP Telephony solution IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT) more...CCNT Computer-Telephony Integration Essentials v6 0
This course introduces CTI and covers CTI architecture and CTI hardware. It also teaches CTI markets and CTI system development. Candidates work in the data and telecommunications industries and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable. more...CCNT Basic Telecommunications v6 0 Part 1
The goal of this course is to present the learner with the fundamentals of telecommunications and to give a comprehensive introduction to analog and digital concepts. The course covers the history of telecommunications and looks at the structure of business systems (including station sets, PBX, key and hybrid systems, ISDN and broadband), CPE, and services (dedicated and switched). The course then more...Microsoft Windows XP Tablet PC Edition 2005
... PC combines mobile computing with unique handwriting and voice recognition technology allowing users to type, write, or dictate notes. It also offers interactivity features by accepting commands in the form of gestures drawn by users. This course will explain how a Tablet PC is different from a desktop or laptop. The unique features of a Tablet PC will be covered as well. Additionally, this more...Advanced Features of PowerPoint 2002
The Advanced Features of PowerPoint 2002 WBT is the second course of the Office XP: PowerPoint 2002 curriculum. It familiarizes users with the advanced features of PowerPoint that can be used to enhance their presentations. These features include inserting objects, such as charts and animations. Additionally, this course guides users to efficiently share their presentations with a workgroup and more...Instant Text and Unified Messaging in Outlook 2007
...bile devices. It also allows you to receive and listen to voice mail messages in your inbox, and send and receive faxes directly to and from your inbox. This course explains how to configure and implement IRM. It also discusses how to send and receive instant and text messages and faxes from your inbox, and how to configure Outlook for voice mail. Personnel at all levels of the enterprise; end more...Discover Your Tablet PC
... PC combines mobile computing with unique handwriting and voice recognition technology allowing users to type, write, or dictate notes. It also offers new interactivity features by accepting commands in the form of gestures drawn by users. This course will explain how a Tablet PC is different from a desktop or a laptop. The features of a Tablet PC, its benefits and uses will be covered. more...Internet Features
This WestNet e-Learning module covers the newer technologies and features available to Internet users including, colorful graphics, stunning animations, audio, and video. This module will also introduce those technologies and features that might be used on a more widespread basis in the future. more...Telecommunications Concepts and Components
This WestNet e-Learning module reviews the fundamental principles and elements of the public-switched telephone system. more...Telephone Skills: Effectively Managing Inbound and Outbound Calls
This course teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls putting a caller on hold transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages developing secondary contacts and delivering negative messages are also more...Designing for Cisco Internetwork Solutions Part 4
This is the fourth course in the Designing Cisco Internetworking curriculum which is designed to prepare learners for the CCDA DESGN exam 640-861.. It covers traditional voice architectures voice architecture integration voice technology requirements and capacity planning using voice traffic engineering concepts. more...Grammar Skills - Writing Effectively
Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction including such things as subject-verb agreement the active versus the passive voice and phrases and clauses. more...CCNT VoIP Essentials
... present the learner with a comprehensive introduction to Voice over IP (VoIP), its technology, benefits, QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics, Internet technology, and the benefits and applications of VoIP. It then moves on to cover Gateways and their various functions, major issues involved in bandwidth consumption, and more...CTP Telephony Networking Part 1
In this course you will learn about standard circuit-switching networks as opposed to packet-switching networks such as the Internet. Increasingly telephony represents the convergence of voice networks as well as data networks such as the Internet. more...CTP Convergent Technologies Implementation
Convergence Technologies Implementation introduces the learner to industry standards and protocols Voice over IP Convergence and Topology Convergence. Beginning with international convergence standards this course then goes on to teach how convergence with quality of service works most effectively. It also examines the key issues in convergence as well as teaching solutions to problems that more...Professional Selling Over the Phone: Preparation and Strategies
Professional Selling Over the Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition the program offers the student examples of communication techniques such as implementing components of an effective voice more...Professional Selling Over the Phone: Prospecting
Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition the program offers the student guidelines for building and maintaining relationships with prospects. more...Effective Presentations: The Presentation Process
In Effective Presentations: The Presentation Process you will learn what steps to take to reduce your fear of speaking remain calm and appear relaxed. In addition you will learn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally you will learn how to assess the audience members and answer their questions. more...E-mail Etiquette: Writing Effective E-mail Messages
E-mail Etiquette: Writing Effective E-mail Messages teaches students how to write effective e-mail messages. The program covers the differences between writing online and traditional paper-based writing how to achieve your e-mail message objectives the importance of using correct punctuation how to construct effective sentences and paragraphs and how to edit your e-mail messages. The program also more...
From WDSGlobal
Introduction to GSM mobile data
The Introduction to GSM mobile data course is intended for anybody new to the cellular industry who is looking to expand their knowledge beyond the simple voice centric applications.
For individuals who have a greater experience dealing with either sales or support of cellular products many modules contained within this course provide an excellent foundation to more complex cellular bearers such more...Voice over IP for Mobile
...Voice over IP for Mobile e-learning course from WDSGlobal takes a simple and friendly look at the various components involved and delivers a descriptive overview of VoIP services with their related advantages and limitations, which is especially important to individuals operating in a sales or pre-sales role.
The more technology focused components of the course will prove beneficial to customer more...
From 123-CBT Computer Based Training
Designing Cisco Network Service Architectures Part 4
 ...elephony.
Identify considerations for designing Layer 2 voice alternatives in an IP telephony solution.
Identify considerations for designing bandwidth provisioning in an IP telephony solution.
Audience:
Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the status of Cisco Certified more...Designing Cisco Network Service Architectures Part 1
...To:
Identify features of the Cisco Architecture for Voice, Video and Integrated Data (AVVID) framework.
Identify concerns associated with optimal network deployment.
Identify features of Cisco Architecture for Voice, Video and Integrated Data (AVVID) network solutions.
Identify features of Enterprise Campus Network design.
Identify steps for designing an Enterprise Campus Network. more...Windows NT 4 0 User Fundamentals
...kstation. The unique Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and skills demonstrated. Mastery tests at the end of each unit allow more...Professional Selling Over the Phone Preparation Strategies
...chniques, such as implementing components of an effective voice, listening to feedback, and asking questions to increase sales. Learn To Sequence the steps for preparing to write an effective telesales script. Apply the steps for preparing to write an effective telesales script. Select qualities of an more...Professional Selling Over the Phone Prospecting
...elesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects. Learn To Choose information you should leave on a prospect a a more...Designing for Cisco Internetwork Solutions Part 4
...s for the CCDA DESGN exam 640-861.. It covers traditional voice architectures, voice architecture integration, voice technology requirements, and capacity planning using voice traffic engineering concepts.
Learn To:
Identify guidelines for network security risk assessment.
Identify threats to network security.
Identify guidelines for securing network devices.
Identify features more...Building Cisco Multilayer Switched Networks Part 1
...ules.
Identify components of the Cisco Architecture for Voice, Video and Integrated Data (AVVID) framework.
Identify roles of switches in the Campus Infrastructure Module.
Identify types of data-link layer technologies.
Unit 2: Configuring VLANs and VTP (4 hours)
Identify features of VLANs.
Identify differences between end-to-end and local VLANs.
Identify guidelines for more...Organizational Skills Managing Information
...ze and act on information received via paper, e-mail, and voice mail. Use innovative reading and note-taking techniques to improve information comprehension. Use association, personalization, and mnemonics to enhance information retention and recall. Manage incoming information to prevent information overload. more...Organizational Skills Time Management
...e time spent on the telephone. Use voice mail and e-mail as time saving tools. Delegate tasks to others. Simulation Overview: In this simulation, you are meeting with the Corporate Sales Manager to create a proposal so your organization can obtain a contract with another company. You need to coordinate more...CCNT Basic Telecommunications v6 0 Part 1
...tions with their functions.
Identify features of analog voice signals.
Match analog transmission impairments with their descriptions.
Identify features and functions of analog multiplexing.
Audience:
Candidates for this curriculum are learners preparing for the Basic Telecommunications module of the CCNT exam and IT professionals. Typical job profiles include: End users, Technical more...CCNT Basic Telecommunications v6 0 Part 2
This course focuses on transmission networks, switching, and signaling. The course begins with an overview of transmission networks, looking at current structures, cellular, Internet, and the various transmission media. It then covers signaling, looking at the various signaling types and processes. The final area of concentration is switching, covering, for example, analog and digital, time- and more...Interpersonal Communication Telephone Skills
...ening methods. Create an effective voice mail greeting. Take accurate messages. Transfer calls effectively. Put a caller on hold correctly. Simulation Overview: In this simulation, you are handling incoming telephone calls from callers with various needs. You more...Emotional Intelligence Applying Emotional Intell in the Workplace
...agement style. Nathan has requested a meeting with you to voice his concerns. As the Department Manager, you need to discuss the situation with Nathan and effectively apply the LISTEN process of Emotional Intelligence to determine both the cause of the problem and an appropriate course of action. Unit 2: Emotional Intelligence and Teams (0.5 - 1 hour) Identify more...Grammar Skills Writing Effectively
... as subject-verb agreement, the active versus the passive voice, and phrases and clauses. Learn To To identify elements of a sentence. To identify the four types of sentences. To identify guidelines for correctly structuring a sentence. To identify five types of phrases. more...Effective Presentations The Presentation Process
...pear relaxed. In addition, you will learn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally, you will learn how to assess the audience members and answer their questions. Learn To Apply four steps to help reduce your fear of speaking. Apply five elements of nonverbal more...E-mail Etiquette Writing Effective E-mail Messages
... using specific words to avoid vagueness and using active voice rather than passive. Learn To Identify the differences between writing online and writing on paper. Arrange the steps for achieving your e-mail message objectives. Identify specific and vague words or phrases. Identify examples of active versus passive voice. Identify how to place commas correctly. more...Excellence in Service Communicating With Customers Virtually
...ustomer's telephone call. Identify guidelines for using voice mail. Identify guidelines for leaving voice mail messages. Unit 3: Practicing E-mail Etiquette (1 hour) Identify ways to compose easy-to-read e-mails. Identify subtle changes you can make when communicating with Drivers in an e-mail. Identify subtle changes you can make when communicating with Influencers in an e-mail. more...Call Center Inbound Customer Service
...e when providing service. Use your voice to convey effective customer service. Emphasize the positive to your customers. Identify different types of customers. Open a customer service telephone call properly. Simulation Overview: In this simulation, you are a more...Cisco Networking Technologies Introduction Part 1
...functions and features of routers.
Identify features of voice, Digital Subscriber Line (DSL), and optical devices.
Identify features of multilayer security devices.
Unit 2: Network Topologies, Standards, and Types (4 hours)
Identify features of physical topologies.
Identify features of a bus topology.
Identify features of star topologies.
Identify features of ring topologies. more...CCNT Broadband Technologies v6 0 Part 2
...istics of Frame Relay.
Identify features of Frame Relay voice transmission.
Identify features of circuits.
Identify features of the committed information rate (CIR).
Identify features of congestion management encapsulation frames in a Frame Relay network.
Match components of customer premises equipment (CPE) with their descriptions.
Unit 3: SS7 and Cell Relay (2 - 3 hours) more...CCNT Broadband Technologies v6 0 Part 3
...ubscriber Line (DSL) connectivity.
Identify features of Voice over Digital Subscriber Line (VoDSL).
Identify features of Asymmetric Digital Subscriber Line (ADSL).
Identify features of Symmetric Digital Subscriber Line (SDSL).
Identify features of wireless broadband generations.
Identify characteristics of Local Multipoint Distribution Services (LMDS).
Identify characteristics of more...Complete CCNT v6 0 Curriculum
The Complete CCNT v6.0 Curriculum includes the following:
CCNT Basic Telecommunications v6.0: Part 1
CCNT Basic Telecommunications v6.0: Part 2
CCNT Basic Data Communications v6.0: Part 1
CCNT Basic Data Communications v6.0: Part 2
CCNT Basic Data Communications v6.0: Part 3
CCNT Local Area Networks v6.0: Part 1
CCNT Local Area Networks v6.0: Part 2
CCNT Local Area Networks v6.0: Part 3 more...CCNT Computer-Telephony Integration Essentials v6 0
...stics of call routing.
Identify features of interactive voice processing.
Identify uses of Computer-Telephony Integration (CTI) applications in corporations.
Identify uses of Computer-Telephony Integration (CTI) applications in government agencies.
Identify uses of Computer-Telephony Integration (CTI) applications in distribution and wholesale organizations.
Audience:
Candidates more...CCNT Voice Over IP Essentials v6 0
... present the learner with a comprehensive introduction to Voice over IP (VoIP), its technology, benefits, QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics, Internet technology, and the benefits and applications of VoIP. It then moves on to cover Gateways and their various functions, major issues involved in bandwidth consumption, and more...Telephone Skills Professionalism Through Basic Skills
...elect the elements that comprise a professional telephone voice. Simulation Overview: In this simulation, you will meet with Kim Stein, Call Center Supervisor at Icon's customer service center. You are a new telephone account executive, and you're in your first week of orientation training. In this training session, you are going to put basic telephone skills into practice by taking your more...Telephone Skills Effectively Mng Inbound Outbound Calls
... make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive calls, including calls for building relationships with prospective customers. Learn To Screen calls. Give the caller options. Deliver negative more...Project Leadership Overcoming Obstacles
... that displays Caller ID info, four-way rocker mouse, and voice-activated dialing. The X3's initial product release was well promoted, and even with a price tag of $500, sales spiked. However, customer complaints started coming in almost immediately because the sound hole is small and the phone is awkward to hold against your ear. As a result, sales began to slow down. In today's meeting, you more...
From ISO20000 Training Solutions
ISO 20000 Overview OBJECTIVES
The objective of this course is to help your organisation understand the benefits of considering or implementing ISO 20000. Students will be able to:
-Understand what ISO 20000 is
-Review the benefits that it can bring
-Explore the relationships with other IT Frameworks
-Describe the key processes
-Understand the responsibilities of Departmental and Senior Executives in the more...
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