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From Online Training Directory
Dealing with Difficult Customers



Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET
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Dealing with Difficult Customers
From 123-CBT Computer Based Training
The Insurance Industry Overview Version 2
...surers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink, insurance companies are looking to sharpen their marketing efforts, cut overheads, and reduce claims leakage. They are also
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The Insurance Industry Overview Version 2
From Serebra Learning Corporation
The Insurance Industry Overview Version 2
...surers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink, insurance companies are looking to sharpen their marketing efforts, cut overheads, and reduce claims leakage. They are also
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From National Academy of Continuing Legal Education
Ethics in the Wake of the New Rules of Professional Conduct

Ethics in the Wake of the New Rules of Professional Conduct
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