Online Was eLearning Training
From Online Training Directory
Working With Digital Pictures Level 2



...was designed to give home and business users with basic digital imaging skills a closer look at what you can do with digital cameras and image editing software. To accomplish this, students will look at advanced camera features, lenses, automatic and creative controls, accessories, and basic color concepts. Using a camera, students will also zoom, record dates and times, and use red-eye
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From Serebra Learning Corporation
Training and Facilitation: Mentoring Skills


MAXIM TRAINING Mentoring is becoming increasingly popular in the workplace. What was once chiefly an informal process applied arbitrarily, has now been formalised by many organisations as a vital part of their staff development programmes. The overall aim of the course is to explain how to ensure mentoring is effectively implemented in an organisation.
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Managing People : Reviewing a Coaching Experience


If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. If you have recently coached a person the experience may have been positive
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KAZ (Keyboard AZ) Typing Tutor


...was created by a UK team of typing teachers and computer experts to make it possible for anyone to learn to touch type the A-Z keys in an average of just 90 minutes. Learning times vary as the course is designed to allow learners to work at their own pace. The KAZ accelerated touch-typing learning method is based on 11 words in just 5 phrases. The KAZ approach to learning is to cut out the
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Professional Assertiveness
Do you feel that co-workers see you as too passive or aggressive in your professional career? Do you wonder if there is a more appropriate professional style? Do you want to know how to develop your professional style? Do you feel you could develop your assertive communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your
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The OSI Model
Upon completing this WestNet e-Learning module, you will be able to explain why the OSI model was created; name and understand the layers of the OSI reference model; and, describe what an open standard is and why it benefits both vendors and customers.
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Internal Consulting Skills
What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your
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Elements of Project Human Resource Management
When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding
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Budgeting and Controlling Costs
A small change in schedule, resources, or scope can result in a major change in cost. The processes associated with Project Cost Management help Project Managers measure project performance and monitor cost variances. This course will highlight the importance of Project Cost Management to project performance. It will cover the inputs, tools and techniques, and outputs for the Cost Budgeting and
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Choosing Sellers and Administering and Closing Contracts
How do you choose among potential sellers? Why is it important to manage the contract and relationship between the buyer and seller? What's the most effective way to complete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project
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Program Management Processes and the Initiating Process Group
...was designed to give program managers a set of processes for program management. These processes are very similar to the processes you can find in the PMBOK Guide Third edition; however, they are intended to deal with issues between projects and to offer a coordinated effort to ensure program benefits.This course is designed to help program managers describe the processes that support the
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Enhancing Your Listening Skills
... deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your
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What Is Emotional Intelligence
...was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people excel in life, relationships,
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Teamwork and Emotional Intelligence
... be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty much to herself, was struggling to understand Elizabeth's
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Teamwork and Results Without Authority
When it comes to being a member of a team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting
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Leadership Without Authority
...mebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate culture, where middle management and the
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Gaining Allies Creating Change
If you scratch my back, I'll scratch yours. Is this an effective strategy for gaining allies to create change? How about, "If you do it my way, you'll feel better about yourself"? Finding and winning partners for the purpose of creating change is not easy in the intensely competitive and harried environment of the corporate world. It's especially difficult when you lack authority. The people whose
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Getting Results from the Boss
What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing
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Presenting Your Case
...attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on
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Assertiveness from the Inside Out
Do you sometimes wonder if there's a way to alter your professional style--to change yourself from the inside out? Do you want to develop your professional assertive style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Are you placed in situations where assertive negotiations are needed? Now is a good time to enhance your professional
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Performance Appraisal Simulation
...Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many employees, performance appraisals
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Key Stages in Coaching
Coaching has many uses in organizations, and the sequence of coaching activities is similar in all of them. This course will involve learners in the continuous process of discovery, goal setting, action planning, and follow-up that distinguishes coaching from other development methods. This course is for anyone in an organization who has a role in improving the performance of co-workers, keeping
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Overview to Effective Business Communication
Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending
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Redesigning Your Organization Part II
What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making
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Lean Logic
...was more efficient to put on your shoes before your pants when getting dressed. What is the logic behind taking an action that seems so counterintuitive? You probably wouldn't implement this new methodology without a thorough explanation of its origin and logic, right? Some of the lean manufacturing suggestions may also strike you as counterintuitive. That's because Lean Manufacturing is more
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Managing and Maintaining Brand Equity
... extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new competitors come into the market, consumer tastes change, fashions come and go and even lifestyles change. How can you respond successfully? By being ready for change
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Training and Development
The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in
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Introduction to Brand Management
There are three ingredients every company needs for branding success: a brand manager, a brand, and the consumer. But how do these ingredients relate and what are they comprised of that makes them so important? This course will demonstrate how each ingredient reacts to the other in order to create a valuable, long-lasting brand. First, you will learn about the responsibilities of a brand manager,
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Foreign Corrupt Practices Act
U.S. firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act (FCPA). The act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the act can impact your business and gives advice on the steps you can take to make sure that your business
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Doing Business on the Internet
...aphical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues related to the protection of personal and business information has been immense. Protecting personal information regarding customers, while still ensuring that detailed
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The Sarbanes-Oxley Act of 2002
On July 30, 2002, President Bush signed into law the Sarbanes-Oxley Act of 2002. Sparked by a wave of dramatic corporate and accounting scandals, this federal securities legislation attempts to combat corporate fraud and to enhance the accuracy and reliability of corporate disclosures made pursuant to the securities laws. The act's provisions have helped to enhance audit committee responsibility
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Drug-free Workplace
...ow what to do if you suspected that one of your employees was abusing drugs or alcohol during work hours? Does your company have a program supervisors can follow to effectively handle such problems--one that educates employees about the consequences of substance abuse? Do you think that alcohol and other drug abuse won't be a problem at your organization? In fact, the National Institute on Drug
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Sarbanes Oxley Whistleblower Protection
...was signed into law in an effort to prevent or reduce the incidence of corporate and securities fraud. Significantly, the Act (technically named "The Corporate and Criminal Fraud Accountability Act of 2002") provides protection to, and even encourages, employees who would report such fraud. Sarbanes-Oxley provides the most forceful protections to date for corporate whistleblowers. It prohibits
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Dealing with Sexual Harassment Simulation
...ing there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways that you feel are inappropriate. When your boss asks you out on a date and says that you should accept in order to get a promotion and raise, you will need to
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Fair Labor Standards Act FLSA
...work, overtime entitlements, and payroll records. The act was passed to set and enforce federal requirements on minimum wages and overtime. The FLSA became federal law in 1938 as part of President Roosevelt's New Deal--its primary aim was to respond to growing concerns about poor working conditions in many industries. The FLSA regulates wages, maximum hours of work and overtime, as well as
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Antitrust--Overview
.... The term "antitrust" derives from U.S. legislation that was originally formulated to combat business trusts--now commonly known as cartels. There are three major federal antitrust laws: the Sherman Antitrust Act, the Clayton Act, and the Federal Trade Commission Act. Essentially, these laws prohibit business practices that unreasonably deprive consumers of the benefits of competition,
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Visual Basic 6 0 Intermediate
...rtification in Visual Basic. The student will review what was learned in the introductory course, and then begin learning more advanced development techniques and technologies.Related Exam: Microsoft Exam #070-176: Designing and Implementing Desktop Applications with MS Visual Basic 6.0. This course is designed for students wishing to enhance their study of Visual Basic's standard features.
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Basic Concepts of Exchange 2000 Server
To introduce the capabilities and structure of Exchange 2000 Server Students preparing for Microsoft certification in Installing, Configuring, and Administering Microsoft Exchange 2000 Server (70-224), and Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server (70-225)
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How Computer Protocols Work
This WestNet e-Learning module introduces you to the basic terms and concepts that underlie all computer communication protocols. You will learn how protocols work, and how different protocols work together to move data across a network. This knowledge will become the foundation of your understanding of how computer networks function.
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Frame Relay Concepts
To introduce the concepts underlying the Frame Relay protocol Technical professionals; IT and business managers who need to learn about wide area network technologies; students investigating or researching telecommunications technologies; nontechnical business managers, project managers, and end-users who require information on the capabilities of communications technologies to make informed
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Client Server Concepts
...k-based computing dominates. When network-based computing was first introduced, computer networks were created using traditional networking technologies. However, with the advancement in networking technology, a new concept of distributed computing called client/server technology emerged. The dynamic features of the client/server architecture, and its advantages, such as scalability, economy,
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Workplace Safety Orientation
...l orientation of basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout; Confined Space Entry; Emergency Response; Respiratory Protection; Personal
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NFPA 1600 Disaster Emergency Management
...ccess in both the public and private sectors. Key to this was the development and widespread use of the National Fire Protection Association (NFPA) Standard on Disaster/Emergency Management and Business Continuity Programs (NFPA 1600). The NFPA 1600 standard is a description of the basic criteria for a comprehensive program that addresses disaster recovery, emergency management, and business
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Emergency Disaster Preparedness
...was designed and developed to provide instruction on emergency response, safety, reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat, or other emergency. The procedures contained in this training should be followed unless otherwise directed by your employer, police or fire department officials. The content in this course is
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Job Hazard Analysis
... and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in Job Hazard Analysis. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define job hazard analysis identify jobs to select for analysis recognize questions that should be asked when
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mySAP com - Overview
...at mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle, describes the different types of hosting available, and presents various business applications supported by mySAP.com. This courses targets employees who need to learn how to use the
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Adobe Acrobat 7 0 Pro Beyond the Basics
This course will teach the learner to create interactive PDF forms and prepare PDF documents for professional print production. The learner will design a form by using elements in Adobe Acrobat such as images, text objects, buttons, and guidelines. The course also instructs the learner to preview a form before hosting it on a Web site to ensure that it looks the way it was designed. This course is
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Cisco Advanced Networking and Routing
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Cisco Internetworking Technologies 1
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Cisco Internetworking Technologies 2
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Cisco Router Configuration Basics
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Cisco TCP/IP Addressing and Cisco Routers
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Cisco IP Routing Concepts
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Cisco IP Routing Configuration
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Cisco IPX Routing
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Cisco Monitoring and Security
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Cisco WAN Protocols - HDLC, PPP
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Cisco Configuring X.25
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Cisco Configuring Frame Relay and ISDN
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Cisco LAN Switching
This course was designed as preparation for Exam 640-607 for the Cisco Certified Network Associate (CCNA) certification. The final date to register for 640-607 was September 30 2003.
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Understanding Color Basics


...was designed to teach anyone involved in graphic communications, the basics of color reproduction. The course has any easy to use interface and bookmark feature that lets you return to course right where you left off. The course features full sound and video and all the text is also in a scroll window for those without audio capabilities. The course is full with interactive color exercises to
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Microsoft Windows 2000: Upgrading from Microsoft Windows NT 4.0 Part 4
This course provides students with a practical view of the tasks involved in performing the actual migration of domains to a Microsoft Windows 2000 environment. As with an actual migration the steps to accomplish the process are rather mechanical and straightforward. The bulk of the work in the migration is in the planning which has already been covered in other courses and confirming that the
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Fundamentals of Dreamweaver 3.0
Until recently web site developers used HTML coding while creating web sites. However writing HTML code for a large web site is a time consuming task. To ease the process of web site creation Macromedia's DreamWeaver was developed which is a graphical editor. DreamWeaver has taken the WYSIWYG web site development world by storm. DreamWeaver 3 provides many features that enables the student to
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From SpeedTeach
Business Corporate Coaching


...was created to pass on knowledge regarding coaching in general and organizational coaching in particular as well as the skills needed to become a successful coach.
The course gives you and/or your organization the following advantages:
Increased performance. Coaching develops the best qualities of people and teams and enables the use of these qualities at work for the benefit of the
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From 123-CBT Computer Based Training
SQL Server 7 0 Designing and Implementing Data Warehouses - Part 3

...g the Enterprise Manager. Verify that a publication that was sent to a subscriber has been successfully delivered using the Replication Monitor. Unit 3: OLAP Services, Dimension and Aggregation Duration: 2 Hour(s) Identify the functions of the OLAP Manager. Match DSOs with the collections contained in them. Build a shared dimension by using the OLAP Manager. Assign a member
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Brand Management Integrated Marketing

...s you took to create an implemented brand, explain why it was important to do so, and encourage Susan to comply with that strategy as she leads the online commerce effort. Unit 2: Brand Driven Marketing (0.5 - 1 hour) Identify the three parts of an organization that should be aligned through an integrated brand proposal. Select ways to educate
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Strategic Management Analyzing Strategic Options

...has started development on a series of new products. Icon was prepared for the introduction of this new technology, but did not expect it to be ready for commercial development for several months. You realize now that your forecasts were inaccurate. You have called a meeting with your three top executives to discuss the possibility of conducting a strategic audit with the goal of maintaining
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NetWare 5 Advanced Administration - Part 3

...for DHCP.
Perform the steps to verify that an IP address was assigned to a workstation.
Match the global DHCP parameters with their functions.
Match the DHCP server options with their functions.
Perform the steps to configure a DNS router address to be given to workstations on a subnet.
Perform the steps to configure a DNS address to be given to workstations on a subnet.
Perform the steps
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mySAP com - Overview

...at mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle, describes the different types of hosting available, and presents various business applications supported by mySAP.com. Learn To: o Identify mySAP.com Basics. o Identify
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Cross Cultural Business Comm Understanding Cultural Differences

Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained.
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Lotus Domino Designer 6 Preparing Domino R4 Developers

...hey need to learn about the new design environment, which was introduced in R5. They may or may not be involved in coding in LotusScript, and using Web tools outside of R4.x. Experience designing and developing Domino applications using the Domino R4 design environment. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits Language Options US English Total
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Emotional Intelligence Developing Emotional Intelligence Skills

... the past, Dean's performance has been outstanding and he was even considered for a promotion to the Production Manager position. However, his record keeping has been substandard recently. As Director of Industrial Casing Products, you need to apply the LISTEN process while discussing Dean's recent performance. Unit 2: Communication and Emotional Intelligence (0.5 - 1 hour)
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Emotional Intelligence Emotional Intelligence for Executives

Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and
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Communicating w Difficult People Communicating with Your Manager

...n reprimanded. However, you need to find out whether this was an isolated incident or an example of recurring behavior. You will begin by meeting with Terrence Martin, another of Robert's employees. If needed, you will then meet with other employees to determine whether Robert is exhibiting difficult behavior or periodic irritability. Unit 2: Interacting with a Difficult Manager (0.5 - 1
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Listening Skills Listening Challenges

This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the
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WebSphere Studio 5 0 UDDI Application Server 5

... To identify features of WebSphere Application Server (WAS). To identify features of WebSphere Application Server (WAS) packaging options. To identify features of Web Services support. Audience Individuals who use Web Services Description Language WSDL), SOAP, Universal Description, Discovery and Integration (UDDI), and Java
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Customer Relationship Mgt eCRM

...y that specializes in sophisticated medical supplies. MSI was acquired to contribute to Icon's Health Care division, and the three of you are meeting to decide whether to incorporate MSI into Icon's overall eCRM efforts. As Icon's Chief Operating Officer, is it your responsibility to identify the advantages, features, and disadvantages of eCRM in order to ensure that your team will make an
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Workplace Aggression Defusing Aggressive Situations

In Workplace Aggression: Defusing Aggressive Situations, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has
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Human Resource Law Equal Employment Opportunity Law

...tly, Atlas Technologies, one of Icon's chief competitors, was sanctioned by the EEOC for their pre-employment testing practices. The EEOC investigation revealed that the pre-employment testing for Atlas' administrative positions was biased against women. In light of this development, Icon is working to ensure that all their human resource practices comply with EEOC regulations. The entire H.R.
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Decision Making Problem Solving Decision Making Fundamentals

...decisions. Determine if a decision was successful. Understand strategic decision making. Simulation Overview: In this simulation, you will meet with your company's Finance and Marketing Directors. You have received an offer from an Asian manufacturer to buy your Phone Equipment Line. You need to make a
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Leadership Development Goal Setting

In Leadership Development: Goal Setting, you will develop an understanding of how to set specific and measurable goals. Using your goal setting skills, you will have the opportunity to help employees manage goal achievement, set goals to meet deadlines, and identify strategic goals for the future. Learn To Successfully define a target to be reached.
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Women in Leadership Leadership Roles Styles

.... Rebecca worked her way up through the ranks at Icon and was one of the fist women to attain a senior management position. Today she will test your understanding of both the old and new construct of leadership in business as well as myths associated with women in leadership with questions and scenarios for you to evaluate. Unit 2: Understanding Barriers to Leadership (0.5 - 1 hour)
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Employee Performance Resolving Conflict

Learn the strategies and tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict.
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Essentials of Management Creating a Positive Workplace

...unt Executive in your department. Six months ago, Charles was the top sales person in the department and a good team player, but he is currently having trouble with his accounts. As his new manager, you need to determine the reason for the decline in his job performance and encourage him to behave positively. Unit 3: Addressing Negative Attitudes (0.5 - 1 hour)
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Conducting Meetings Managing a Meeting

...or a similar product model by 15%. This impromptu meeting was called to decide how the company should respond to this change. It is your responsibility to manage the meeting and control the flow of discussion. Unit 3: Eliminating Groupthink (0.5 - 1 hour) Understand how groupthink affects meetings. Recognize the characteristics of a group
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Total Quality Management Principles

...by a leading financial media organization, which found it was bottom of the customer satisfaction table. In response to this, you've set up a focus group to ensure that Icon is in the top 10 for next year's poll. You hope that a small focused team will help to solve the issue of customer dissatisfaction and bring customer needs to the forefront of Icon's agenda. Revenue is also down by 50% and
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Managing Performance The Performance Appraisal Process

In Managing Performance: The Performance Appraisal Process, you will learn how to appraise an employee's performance, how to conduct an appraisal discussion, and how to document your appraisal. You will also learn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the
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Managing the Expert Developing a Successful Environment

...man, a Results Coach with ELANEX Life strategies. Barbara was retained by Icon to personally coach Icon's top level executives, whom she has met with on a bi-weekly basis for the past two and a half years. As the VP of Human Resources, you have had a rather hands-off strategy in managing Barbara. However, due to the strong desire among members of middle management to have access to a life
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Managing the Expert Managing the Unique Needs of Experts

Managing the Expert: Managing the Unique Needs of Experts explains expert attitudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts. Learn To Follow the guidelines for treating experts with professionalism. Identify the process for managing
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Organizational Crisis Mgmt Managing a Crisis

...is. It recently launched ''Star Polish,'' a product which was marketed as being able to make any car look like new. A dynamic marketing campaign surrounded the launch and included television advertising and in-store promotions. The success of the product is vital to the organization's survival, and it was hoped that the innovative ''Star'' would surprise competitors and reestablish Icon as a
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Managing IT Projects Project Planning Execution

...on Hamilton, IT Project Manager at Icon International. He was recently asked if he could take on a major project involving the transformation of a retail business into an online operation. Unfortunately, Don is unable to take on such a project due to personal commitments and is hoping to find a successor. You have been asked to this meeting to see if you would be a suitable candidate. Unit 2:
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Team Leadership Promoting Your Team s Effectiveness

...are and Software Division. The Software Development group was recently divided in order to add a new area of focus: custom software development. Nearly half of the programmers and sales personnel from the traditional software development group will be making the move into custom development with you. As head of the Software Development group, it is your job to meet with Don, Greg, and Stacey to
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Team Conflict Resolving Team Conflict

... Harris, Icon's Director of Sales. Recently, the question was raised as to the extent of the services that should be offered with Video Conferencing Solution package. Dean believes that nothing should be offered beyond the rent of the equipment, while Caroline believes that full service, including on-sight support and professional facilitators, should be added to the package. As the Assistant
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Team Conflict Overcoming Conflict with Communication

...t decline in productivity. The production management team was only recently notified of this decision, and a number of managers in the department feel that bringing in an outside consultant is unnecessary. As one of Icon's Production Directors, it will be your job to encourage a supportive team environment and manage any conflicts that may arise in this first meeting. Unit 3: Resolving
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Project Teams Applying Team Building Techniques

Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly.
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Project Teams Building a Project Team

... Manager, Nathan Iverson, a Marketing Analyst, and Monica Washington, a Product Development Engineer. The X42, an experimental microchip Icon recently developed for its robotics division, was prematurely approved for market release ninety days ago. Consequently, immediately after the X42 was released, a new bug was found and the microchips had to be recalled. It is the responsibility of your
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Brand Management Fundamentals of Brand Management

...d of household cleaners, Can-O-Shine. At its inception it was very successful. Its marketing campaign and branding appealed to people in the 1960's. Over time, though, the brand was unable to attract future generations. Your team was assembled to discuss whether to leave the brand unchanged, change the brand name, or discontinue it entirely. This is the first meeting of the team that consists
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Brand Management Managing Brand Equity

Brand Management: Managing Brand Equity explains how to manage a brand name, measure brand equity, and manage a brand on a long-term basis. The program also details the steps for creating brand extensions, the techniques for measuring brand equity, and the options for reviving brand equity. Learn To Identify issues to consider when managing a brand name.
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