Online WBT eLearning - Training Resources

Retail Training - Work effectively in a retail environment It is only in the last few decades that retailers have been allowed to trade outside of normal working hours on Monday to Friday and over the weekend. The retail industry has had to become more flexible and be available at times more convenient to customers. Now it is not unusual for retailers to trade every day of the year, with some stores open 24 hours a day. This deregulation of trading hours  more...

Retail Training - Sell products and services Customers expect staff working in the store to be able to give appropriate and accurate information about the products and services for sale. In a self-service store, customers simply expect you to know what items are stocked by the store and where they are displayed. In a store that provides assisted service, however, you are expected to have a higher level of general and technical knowledge  more...

Retail Training - Recommend and fit clothing or footwear and products and services It is your role as a retail operator to help your customers make purchase decisions. To do this, you need to know not only what the customer is looking for, but detailed information about the products in your store. Customers look for products with certain criteria in mind. They will ask you for advice and assistance. When the customer does not really know what they are looking for, a good retail  more...

Retail Training - Profile a retail market Have you ever stopped to question why you are attracted to some store windows and not to others? Why you stop to flip through some advertising brochures but throw the rest away without even so much as a glance at the front cover? The answer is that we are all attracted to a certain image. Store operators take advantage of this by projecting an image that will attract their target customer group.  more...

Retail Training - Perform stock control procedures For most retailers the stock that the store buys is one of the largest investments they have in their business. The retailer is unable to recover the money paid for the stock you see on the shelves and in stock rooms until it is sold to customers. Stock that is damaged, lost or stolen represents a direct loss to the business. Consequently, a process is needed to control the movement of stock to  more...

Retail Training - Organise and maintain work areas Housekeeping is not glamorous or exciting, but it will always be an important part of your work in the retail industry. Housekeeping standards have a major impact on the storea s appearance and image. A store that is neat, clean, attractive and an easy place to shop in, helps to entice customers into the store and encourages them to return.  more...

Retail Training - Operate retail technology As little as 20 years ago, much of the equipment you see today in a retail store did not exist. Advances in electronic technology have transformed the way a retail store operates. To be a productive member of the team you will need to know what equipment is available to assist you in your work. You will also need to be able to operate and maintain equipment within your area of responsibility in  more...

Retail Training - Minimise theft It is important that you understand exactly what behaviour constitutes theft. It may be helpful to think of theft as the dishonest removal of property that belongs to another person with the intention to permanently deprive the owner of it. It is important to understand this definition so that you can identify theft when it occurs. Put simply, if you take property that does not belong to you, it  more...

Retail Training - Merchandise products A storea s image refers to the overall impression people have of the store. Image is critical to the success of any retailer, and in larger retail stores you will find that different departments project different images. Think, for example, of the widely projected image of sportswear compared with home wares. Whether a store projects one image or many, the aim is to improve the appeal or  more...

Retail Training - Maintain store security In our personal lives we try not to tempt thieves by leaving mobile phones, money or valuables lying around in our cars, homes or offices. A retail store a whether it sells CDs, clothing, cosmetics or hardware a is set up to tempt customers to purchase goods. This unfortunately is also tempting to thieves. To help prevent theft, retail stores must have good security measures in place, and  more...

Retail Training - Maintain store safety Retailers sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retail operators (and customers) have narrowly missed injury from falling stock, poorly arranged displays, or dangerous signs and shelf displays. To many other  more...

Retail Industry - Maintain store safety Retailers sometimes do not take Heath & Safety seriously because a store does not seem to pose a great deal of risk to people. After all, if it is safe for customers, surely it is safe for staff? Unfortunately this is not the case. Many retail operators (and customers) have narrowly missed injury from falling stock, poorly arranged displays, or dangerous signs and shelf displays. To many other  more...

Retail Training - Maintain and order stock This course is written from the perspective that you are a supervisor or have some supervisory responsibilities. But operations staff also have many tasks related to maintaining and ordering stock. By being aware of these you can assist your manager and handle tasks you are given. Stock purchases can account for 70% or more of the storea s total running costs. Therefore it is essential to  more...

Retail Training - Interact with customers Most retailers are continually looking for ways to maintain a competitive edge so that their business can continue to prosper. Progressive retailers realise that quality service can provide that competitive edge. As a sales or service assistant you have a key role to play in delivering the type of service necessary to enhance the storea s image and encourage repeat business from the storea s  more...

Retail Training - Develop innovative ideas at work Wouldna t it be great if our work environment was always efficient and functioning effectively? Unfortunately this is not the case, but when you consider some of the advances that have been made across all businesses globally, perhaps change is not such a bad thing after all. Imagine how the business world would be functioning today without the innovations of computers, fax machines and  more...

Retail Training - Create a display We often browse through stores without paying too much attention to the effort that has been put into the presentation of store displays. It may appear that store operators have simply stacked their merchandise on shelves or hung merchandise on display racks, but most successful stores have actually spent considerable time preparing the layout and display of every item in their store. It is not  more...

Retail Training - Coordinate merchandise presentation How many times have you found yourself entering a store or walking down an aisle because you felt a drawna towards a window or merchandise display? What is it that makes us walk into one store but past others? The way that merchandise is displayed plays a very powerful role in enticing customers to look at store products and influencing their impulse to buy. Displays can create a visually  more...

Retail Training - Communicate in the workplace Retailing is a very competitive business. You can possibly think of two or three other retailers in your immediate area who offer similar products and services to your store. Customers do not have to put up with poor service. They can simply choose to take their business elsewhere. Looking after the needs of customers must always be one of your highest priorities. Being able to communicate with  more...

Retail Training - Build relationships with customers The retail industry is very competitive. You need outstanding customer service and selling skills to ensure that your store is a success. Consumers have a wide variety of choice. If they cannot find what they are looking for in your store or dona t like the service, they will go to your competitors. In this section we will look at the skills and techniques you need to build a rapport with  more...

Retail Training - Balance point of sale terminal When operating a cash register/ terminal you are responsible for the cash and non-cash documents in the drawer, and for the accuracy of the transactions processed through the register during the daya s trading. This activity is one of the most important in your working day. Each retailer will have different procedures for controlling cash floats for cash registers/ terminals, supplying change  more...

Retail Training - Advise on products and services The further you progress in your retail career, the greater the expectation will be from customers and co-workers that you have in-depth knowledge of the storea s products and services, and that you are able to apply this knowledge to increase sales and ensure store success. Throughout this unit we will look at ways achieve this, as well as how to research products and services and make  more...

Retail Training - Apply point of sale handling procedures The location of the cash register in the store is called the point of sale (POS). It is where customers pay for purchases. Different stores use different types of point of sale equipment depending on their needs. The system used in your store will depend on its size and the products offered. This course looks at the different systems and equipment that you might use.  more...

Retail Training- Apply safe working practices There are very high social, economic and human costs associated with workplace accidents. About 500 people die each year from workplace accidents. Research shows that in most cases these accidents could have been prevented. If you are aware of the potential hazards in your workplace you will be in a much better position to prevent an accident happening to you. Nobody benefits from accidents  more...

Retail Training - Apply store security systems and procedures Retailers go to great lengths to protect their merchandise from theft, whether it is chocolate bars or designer coats. You only have to look around a department store to see just how much equipment is used for security. The cost of theft is a constant concern, causing a loss of revenue for store owners and increased prices for the consumer. It is estimated that retail theft amounts to a loss to  more...

Negotiation Skills You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority. This course provides in depth training in  more...

Managing to Achieve Planned Outcomes In this course we will highlight the importance of resources in creating and implementing operational plans that have goals consistent with organisational goals  more...

Managing Teams An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.  more...

Managing Quality Customer Service Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that  more...

Leadership and Motivation To compete in today's business environment, it is vital that all employees are working to their potential. Motivating an employee is a complex process. It requires an understanding of the needs, wants and expectations of that employee - in short, the psychological contract. This course offers a comprehensive introduction to leadership and the steps one must take to become an effective leader. In  more...

Effective Workplace Relationships The skills related to communication, getting along with others, and resolving interpersonal problems in the workplace will draw from your experience outside of the workplace.  more...

Effective Project Management Project Management is the application of knowledge, skills, tools and techniques to a broad range of activities to meet the requirements of the particular project.  more...

Continuous Improvement to Systems and Processes Although it may sound like an exhausting and neverending struggle, continuous improvement is actually about instituting processes and work practices that will direct the evolution of your organisation.  more...

Change Management Properly managing these changes is vital for achieving a successful transformation from how things are to how things should be. Change management plays an important role in any organisation since the task of managing change is not an easy one. When we say managing change we mean to say that making changes in a planned and systemic fashion. With reference to the IT projects we can say the change in  more...

Your Personality at Work This title offers a series of ready to deliver courses that will teach you that it is easier to inspire people to share your vision and goals when you understand both their and your own personality type and interests  more...

Time and Stress Management This title offers a series of three ready to deliver courses that will help you to identify, understand and handle stress, as well as reduce pressure by better managing your time.  more...

Internet as a Business Tool The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This title offers two ready to deliver courses covering the basics of how you can use the Internet for selling, researching and communicating in business.  more...

XML Implementation in Enterprise ...WBT is the second course in the XML curriculum. This course is meant for Web programmers in a multi-tier enterprise system who want to use XML to transport and exchange business data over the Internet. The course details the role of XML and related technologies in enterprise computing. It also describes the procedures for using XML Schemas for ensuring validity of documents. In addition, it  more...

Microsoft Publisher 2003 ...WBT is designed to acquaint users with the features of Publisher and the enhancements made in Publisher (part of the Office XP suite). This course takes users through the process of creating and modifying professional-looking, high quality publications for print media, e-mail, and Web. Users also learn how to prepare their publications for desktop and commercial printing. Additionally, the  more...

Getting Started w Word 2003 ...WBT is the first course in the Word 2003 curriculum. This course introduces the features and functionality of Word 2003. It acquaints users with the Word 2003 interface and introduces simple concepts, such as creating, editing, and saving a file. Additionally, this course enables a user to navigate Word documents, use different views, customize the display, and print Word documents. This course  more...

Getting Started w PowerPoint 2003 ...WBT is the first course in the PowerPoint 2003 curriculum. This course will be useful for users who want to create a professional presentation, and add different components to it to enhance the visual appeal of a slide show. The course describes the fundamentals of PowerPoint 2003 and introduces its features. It teaches the user to create slides, add graphic and other special effects to the  more...

Advanced Features of Word 2003 ...WBT is the second course in the Word 2003 curriculum. This course describes how to visually enhance your documents by formatting paragraphs and using lists and styles. It also describes various search and proofreading tools used for searching text, finding files, and proofreading documents. In addition, the course acquaints users with creating a custom dictionary, reviewing and comparing  more...

Managing Worksheets and Customizing Excel 2003 ...WBT is the second course in the Excel 2003 curriculum. It teaches the students how to effectively manage worksheets and customize them according to needs in Excel 2003. The tasks involved in managing worksheets and customizing them include navigating within worksheets and workbooks, organizing related information in worksheets, using various search mechanisms, print workbooks by specifying  more...

Advanced Features of Adobe Photoshop 6 0 ...WBT is the second course in the Photoshop 6.0 curriculum. This course enables the users to edit images, apply various color modes, and make different tonal and color adjustments in the images. Additionally, it teaches the users to use different filters to produce artistic and special effects on an image and eliminate image flaws. This course is designed for users who want to use Photoshop 6.0  more...

Getting Started with Director 8 0 The Getting Started with Director 8 WBT is meant for end users who are familiar with the Windows Graphic User Interface. The course introduces the audience to Director 8, its features, and how to use these features to create movies. End users who are familiar with the Windows Graphical User Interface  more...

Advanced Features of Director 8 0 The Working with Advanced Features of Director 8 WBT is meant for end users and describes the various advanced features Director 8, and how to use them to create movies. Additionally, the course describes how to integrate a Flash movie with a Director movie, play movies on the Internet, and package movies for distribution. End users who are familiar with the Windows Graphical User Interface and  more...

HTML 4 and Cascading Style Sheets HTML and CSS WBT is designed to acquaint users with the features of HTML 4 and enable them to apply styles to Web pages. This course helps the users understand various page layout properties that can be applied to the Web pages using style sheets. End users who want to familiarize themselves with the features of HTML 4 and apply styles to Web pages.  more...

System Analysis and Design ...WBT provides an overview of various systems concepts, such as characteristics and elements, in an organization. It also describes the various phases involved in developing a new system and the role of the system analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the types of feasibility  more...

Software Engineering Concepts ...WBT provides an introduction to the basic concepts of software engineering. It examines the software development process, and the relative strengths and weaknesses of various software process models. It also describes various approaches to requirement gathering and problem analysis. The students will also learn to specify and validate requirements. Managers, developers, engineers, system  more...

GUI Programming with Swing ...WBT is meant for Java and AWT application developers who want to create sophisticated user interfaces using Swing. The course will enable students to acquire an understanding of the Swing container, action, and event classes. The course also describes basic Swing concepts and features in addition to its packages and class hierarchy. It provides sample programs and code snippets to enable better  more...

Using Swing Components ...WBT is the second course of this curriculum. This course acquaints the users with creating and using Swing components, such as buttons and lists. It also describes how to create advanced Swing components, such as BoundedRange components, and tables and trees. Additionally, this course explains how to create application interfaces. Users who want to familiarize themselves with the creation of  more...

Actuate Developer Workbench Fundamentals Actuate Developer Workbench Fundamentals WBT is meant for users who want to create reports based on data contained in databases. The course describes the features of Actuate Developer Workbench, and familiarizes users with creating simple and complex reports. Users who want to create simple and complex reports using Actuate Developer Workbench.  more...

Software Project Management ...WBT is the final course in the Software Engineering curriculum. This course is meant for professionals whose responsibilities include design, development, or management of software systems and who want to understand the basics of software project management. The course provides an introduction to the basic concepts of software project management. It examines the various models and activities  more...

Installing and Configuring Linux The Installing and Configuring Linux WBT is the first course in the Linux Fundamentals curriculum. It acquaints the students with the Linux's history, design, and distributions. It also enables students to install and configure Linux. End users and Application developers who want an overview of Linux and learn about installing and configuring Linux.  more...

Using X Windows with GNOME ...WBT is a course for application developers who are somewhat familiar with DOS and UNIX commands. It provides an overview of the X Window System and discusses the procedures for managing and using X11 sessions and terminal programs. The course also describes the K and GNOME desktop environments. Application developers who want to learn Linux and be familiar with features such as the X Window  more...

Linux Commands and Shell Scripting ...WBT is a course developed for Application Developers who are already or somewhat familiar with the Unix and DOS environment. This course describes the execution and function of various Linux commands and describes the concept of shell in the Linux environment. The course provides an overview of the various Linux commands and their use in manipulating and searching files and directories and in  more...

Configuring Communication Services - Linux ...WBT describes the concepts of configuring the Linux network and communication services. It provides an overview of the TCP/IP network that forms the basic platform for Linux networking, and discusses network programming in terms of building a connection to the Linux server and configuring and troubleshooting the various network services under Linux. The course also explains the use of the  more...

Configuring Network Services - Linux ...WBT is an intermediate user course that describes the concepts of the network services management system supported by Linux. It provides an in depth explanation of installing, configuring, networking, and administrating various servers, which can be installed through Linux. The course covers all the important concepts of Linux network and server administration in detail. The intermediate users  more...

Introducing TCP IP ...WBT is the first course in the Working with TCP/IP curriculum. This course familiarizes the audience with the fundamentals of TCP/IP, such as its various features, architecture, installation procedures, network support, and maintenance. The course also discusses installation, configuration, and maintenance of WINS server as well as the Domain Name System. Network administrators who can plan,  more...

Fundamentals of Data Warehousing ...WBT is the first course in the Data Warehousing curriculum. It provides students with an introduction to the core technologies, concepts, architecture, and various features of data warehouses and models. It also provides students with the preliminary knowledge for planning and implementing data warehouses. People who have a fairly good knowledge of the concepts of database systems, relational  more...

Building a Data Warehouse The Building a Data Warehousing WBT is the second course in the Data Warehousing curriculum. It provides students with an overview of the core technologies, concepts, architecture, and various features of data warehouses, models, and data extraction tools. People who have a fairly good knowledge of the concepts of database systems, relational database management systems, and their architecture.  more...

Fundamentals of Networking ...WBT is the first course of the Network Certification curriculum, which prepares the students for the CompTia's Network Certification exam. This course is meant for system administrators and network professionals who want to understand concepts on various networking technologies. The course describes the networking concepts, such as topologies and OSI model and introduces students to  more...

OSI Network Layers ...WBT is the second course of the Network curriculum, which prepares students for the Comptia's Network Certification exam. This course is meant for system administrators and network professionals who want to understand the OSI layers, such as the physical, data link, network, and transport layers in detail. The course describes the problems that can occur in the physical and data link  more...

TCP IP Protocol ...WBT is the third course of this curriculum. This curriculum prepares the students for the CompTia's Network Certification exam. The course is meant for system administrators and network professionals who want to understand and apply TCP/IP concepts, such as IP subnetting, DHCP, DNS, WINS, and host files. The course describes the main protocols that constitute the TCP/IP suite, including  more...

Accessing Remote Networks ...WBT is the fourth course of this curriculum. This curriculum prepares the students for the CompTia's Network Certification exam. The course is meant for system administrators and network professionals who want to understand and apply remote connectivity concepts, such the distinction between PPP and SLIP, the purpose and function of PPTP, and the advantages and disadvantages of ISDN and  more...

Implementing Networks ...WBT is the fifth course of this curriculum. This curriculum prepares the students for the CompTia's Network Certification exam. The course is meant for system administrators and network professionals who want to understand how to install, maintain, and troubleshoot networks. The course covers the planning process for a network installation, and the installation of a network operating  more...

Basics of Telecommunications ...WBT is meant for professionals whose responsibilities include design, management, or operation of telecommunications systems and who want to understand the basics of telecommunications. The course provides an introduction to the fundamental techniques and technologies used in the emerging and expanding field of telecommunications. It explores the history and development of the industry, and the  more...

Introducing Office XP The Introducing Office XP WBT is an overview course on Office XP suite of products. The course covers the new and enhanced features of Office XP that are common across all Office applications. This course is particularly useful to users migrating from earlier versions of Office products to Office XP products. Users who want to understand the features of Office XP.  more...

Using Publisher 2002 ...WBT is designed to acquaint users with the features of Publisher and the enhancements made in Publisher 2002 (part of the Office XP suite). This course takes users through the process of creating and modifying professional-looking, high quality publications for print media as well as the Web. Users also learn how to prepare their publications for desktop and commercial printing. Additionally,  more...

Getting Started with Word 2002 ...WBT is the first course in the Office XP: Word 2002 curriculum. This course introduces the basic features and functionality of Word 2002 in the Office XP suite of products. It acquaints users with the interface of Word 2002 and introduces simple concepts, such as opening, creating, editing, and saving a file. It also teaches users to navigate Word documents and enable them to perform simple  more...

Getting Started with Access 2002 ...WBT is the first course of the Office XP: Access 2002 curriculum, which familiarizes users with basic database concepts and the features of Access. This course describes the concepts and processes involved in creation and design of databases and tables in Access 2002. Additionally, this course guides users on efficiently relating, managing, and customizing database tables to ensure maximum  more...

Getting Started with Excel 2002 ...WBT is the first course of the Office XP: Excel 2002 curriculum. This course is designed to provide basic knowledge of Excel 2002. This course provides an overview of the new features of the Office XP suite and Excel 2002. Additionally, the course enables users to identify the components of Excel window and enter data in a worksheet. This course also describes various formatting options  more...

Getting Started with Outlook 2002 ...WBT is the first course in the Office XP: Outlook 2002 curriculum. This course introduces the Outlook 2002 environment and describes its various features. It also provides students hands on training of the concepts and processes involved in managing e-mails, contacts, and other information, using Outlook. Additionally, this course guides students to efficiently schedule and track calendar  more...

Advanced Features of Outlook 2002 ...WBT is the second course of the Office XP: Outlook 2002 curriculum. It provides users with an in depth knowledge of customizing the Outlook 2002 interface and its various features based on individual requirements. It also provides students hands on training about the concepts and processes involved in using MS Outlook 2002 with the Exchange server and other applications of the Office suite.  more...

Getting Started with PowerPoint 2002 ...WBT is the first course in the Office XP: PowerPoint 2002 curriculum. This course will be useful for users who want to create a professional presentation, and add different components to it to enhance the visual appeal of a slide show. The course describes the fundamentals of PowerPoint 2002 and introduces its features. It teaches the user to create slides, add graphic and other special effects  more...

Advanced Features of PowerPoint 2002 ...WBT is the second course of the Office XP: PowerPoint 2002 curriculum. It familiarizes users with the advanced features of PowerPoint that can be used to enhance their presentations. These features include inserting objects, such as charts and animations. Additionally, this course guides users to efficiently share their presentations with a workgroup and publish it on the Web. End users who  more...

Advanced Features of Word 2002 ...WBT is the second course in the Office XP: Word 2002 curriculum. The course is meant for users who want to proofread Word documents and use advanced Word features. The course describes various search and proofreading tools used for searching text, finding files, and proofreading documents. It also describes how to visually enhance your documents using lists and styles. The course acquaints  more...

Designing Documents and Presenting Data ...WBT is the third course in the Office XP: Word 2002 curriculum. The course teaches users to highlight information in tables and charts using borders and shading. It also familiarizes users with inserting drawing objects, such as AutoShapes and ClipArt. The course teaches users to format graphics besides applying special effects like 3-D effects to drawing objects. This course is designed for  more...

Managing Large and Collaborative Documents ...WBT is the fourth course of the Office XP: Word 2002 curriculum. It is meant for advanced Word users who need to manage large Word documents by creating master documents, footnotes, endnotes, cross-references, and indexes. Apart from managing long documents, the course also focuses on reviewing documents as well as incorporating changes. It also teaches the users to share and protect documents  more...

Creating Queries Forms with Access 2002 ...WBT is the second course of the Office XP: Access 2002 curriculum, which familiarizes users with the advanced features of Access 2002 that they can use while retrieving and presenting data stored in an Access database. These features include formulating simple and advanced SQL queries, and creating and designing forms. Additionally, this course guides users in efficient presentation of data  more...

Creating Reports Charts Macros with Access 2002 ...WBT is the third course of the Office XP: Access 2002 curriculum. This course familiarizes users with report and chart creation in Access 2002. The course also details the process of modifying the existing report and chart designs, and creating various types of handouts for them. Additionally, the course guides the users to use Access as a back-end application for database-driven Web  more...

Data Management and Analysis with Excel 2002 ...WBT is the second course in the Office XP: Excel 2002 curriculum. This course teaches the user how to effectively manage data in Excel and analyse data based on certain functions. The functions dealt with in this course include mathematical, logical, date and time, text, lookup and reference, financial, and statistical functions. Additionally, the course teaches the usage of the Analysis  more...

Using Advanced Data Management Techniques ...WBT is the third course in the Office XP: Excel 2002 curriculum. This course teaches the users how to create lists in Excel and manage them by filtering, sorting, subtotaling data, and specifying validation criteria. Additionally, it explains the procedures involved in importing data in Excel from external sources, such as Access databases, text files, and Web pages. The course also takes the  more...

Enhancing and Securing Data ...WBT is the fourth course in the Office XP: Excel 2002 curriculum, which familiarizes users with the advanced features of Excel 2002, that can make their worksheet data more presentable and comprehensible. These features include the use of drawing objects and pictures, and different types of charts. Additionally, this course takes the user through the tasks involved in sharing Excel data with  more...

Basics of FrontPage 2000 The Basics of FrontPage 2000 WBT is the first course in the FrontPage 2000 curriculum. It acquaints the students with the basic concepts of Web designing, and the usage of FrontPage 2000. Users who need to plan, design and implement Web sites.  more...

Advanced Features of Frontpage 2000 The Advanced features of FrontPage 2000 WBT is the second course in the FrontPage curriculum. It enables the students to add multimedia, graphics, programming, and database information to Web pages using FrontPage 2000. It also enables students to publish and maintain Web sites. Users who need to design and create Web sites and Web pages.  more...

Basics of Publisher 2000 ...WBT is designed to acquaint users with the features of Publisher 2000. Publisher 2000 is a powerful tool for communication through print publications as well as over the Web. Publisher 2000 enables you to create professional advertisements, brochures, newsletters, and Websites quickly and effortlessly. Users who want to use Publisher 2000 for successful business marketing through print  more...

Searching the Internet The Searching the Internet WBT is meant for acquainting the students with the basic concepts of searching on the Internet and the proper usage of various search techniques. End-users who want to search the Internet effectively.  more...

Advanced Features of PhotoShop 5 5 The Advanced Features of Photoshop 5.5 WBT is the second course in the Photoshop 5.5 curriculum. It acquaints the students with the capabilities of Photoshop. It also enables students to prepare images for Web pages and other applications. End users who need to create graphics for Web applications.  more...

Fundamentals of Photoshop 6 0 The Fundamentals of Photoshop 6.0 WBT is the first course in the Photoshop 6.0 curriculum. This course acquaints users with the features of Photoshop 6.0. Additionally, this course enables users to create and modify images using various Photoshop tools. This course is designed for users who want to learn the basic concepts of Photoshop 6.0, and use it for creating and editing images for the print  more...

Photoshop 6 0 for the Web ...WBT is the third course in the Photoshop 6.0 curriculum. This course explains the concept of Web-safe colors and describes the steps involved in creating and optimizing Web graphics. It also acquaints users with various features of ImageReady and teaches them how to create image maps and rollovers. Additionally, this course enables users to create and optimize animations for the Web. This  more...

Hardware Configuration and Troubleshooting The Hardware Configuration and Troubleshooting WBT discusses the hardware requirements for assembling a PC, the procedures of installing and configuring PC hardware components, and the methods of troubleshooting hardware-related PC problems.  more...

Advanced Programming in Java 2 - Part 2 The Advanced Programming in Java 2 - Part II WBT is the second course in the Advanced Programming in Java 2 curriculum that consists of two courses. It is designed to teach programmers how to create advanced Java applets with graphics, use Swings, use JavaBeans for developing programs, and gain knowledge about networking scenario and security issues.  more...

E-commerce Technologies The E-commerce Technologies WBT is the second course in the E-commerce curriculum. It introduces the students to the technologies used in implementing e-commerce.  more...

Windows 2000 Installation ...WBT is the first course in the Windows 2000 Professional curriculum that caters to Microsoft Certified Professional exam 70-210, Installing, Configuring, and Administering Microsoft Windows 2000 Professional. It is designed to familiarize network administrators and customer support engineers with various editions of Windows 2000 and the basic architecture of Windows 2000. This WBT helps  more...

Managing Hardware Devices and Customizing Desktop Managing Hardware Devices and Customizing Desktop WBT is designed to familiarize Network administrators and customer support engineers with the installation of various hardware devices on a computer running Windows 2000 Professional. This WBT also covers the configuration of disks, volumes, and desktop in Windows 2000 Professional environment.  more...

Administering Network Services and Protocols ...WBT is the third course in the Windows 2000 Professional curriculum that caters to Microsoft Certified Professional exam 70-210, Installing, Configuring, and Administering Microsoft Windows 2000 Professional. This WBT helps users understand networking concepts and relate them to the Windows 2000 Professional environment. The course familiarizes the users with configuring network protocols and  more...

Managing Resources in Windows 2000 Professional ...WBT is the fourth course in the Windows 2000 Professional curriculum that caters to the Microsoft Certified Professional exam 70-210, Installing, Configuring, and Administering Microsoft Windows 2000 Professional. The course is designed to enable Network administrators manage resources, including files, folders, printers, users, and groups. This course covers various security permissions that  more...

Advanced Concepts of Windows 2000 Professional ...WBT is the fifth and the final course in the Windows 2000 Professional curriculum that caters to the Microsoft Certified Professional exam 70-210, Installing, Configuring, and Administering Microsoft Windows 2000 Professional. The course is designed to familiarize Network administrators with the advanced concepts of Windows 2000 Professional and covers the management of shared folders,  more...

Oracle SQL and PL/SQL: Basic Concepts The Oracle SQL and PL/SQL: Basic Concepts WBT is the first course in this curriculum. This course will explain basic concepts regarding a DBMS, RDBMS, and ORDBMS and give an Oracle implementation of these. It will also provide users with the basic functionality of PL/SQL for creating, viewing, maintaining, and altering data in Oracle.  more...

Basic PL/SQL Programming The Basic PL/SQL Programming WBT is the second course in this curriculum. This course will enable users to create views, sequences, synonyms, records, tables, functions, and procedures. Additionally, it will enable users to create different kinds of PL/SQL blocks.  more...

Introduction to Operating Systems Introduction to Operating Systems WBT is designed to acquaint users with the concepts of operating systems and the important features of some of the popularly used operating systems.  more...

PC Configuration and Troubleshooting The PC Configuration and Troubleshooting WBT discusses the hardware requirements for assembling a PC the procedures of installing and configuring PC hardware components and the methods of troubleshooting hardware-related PC problems.  more...

Basics of Acrobat 4.0 Basics of Acrobat 4.0 WBT is designed to acquaint users with the features of Acrobat 4.0. Acrobat 4.0 enables users to create and work with Portable Document Format files for easy and secure transference of information over an intranet or the Internet.  more...

Advanced Features of Acrobat 4.0 - I The Advanced Features of Acrobat 4.0 WBT is designed to acquaint students with the advanced features of Acrobat 4.0. It enables students to make their PDF files user-friendly by adding navigational structures and annotations. It also enables them to create and work with interactive PDF forms which can be used for collecting data from the users.  more...

Advanced Features of Acrobat 4.0 - II ...WBT is the final course in the three-course curriculum on Acrobat 4.0. This course is designed to acquaint users with methods of adding interactive features special effects and digital signatures to PDF documents. The course also provides information regarding indexing of PDF documents that helps in searching for required information. Additionally the course familiarizes the users with the  more...

Instructional Design Concepts The Instructional Design Concepts WBT describes the basic principles of instructional design (ID) and writing. It describes the phases in the development of an ID project and the tasks involved in each phase.  more...

Networking NT Server 4.0 The Networking NT Server 4.0 WBT is the second course in the NT Server 4.0 curriculum. It is meant to acquaint the user with the basics of networking and the networking techniques related to NT Server 4.0.  more...

Basic Concepts of a PC ...WBT is the first course in the A+ Certification curriculum and caters to the A+ Core Service Technician Examination. This course is meant for entry level hardware technicians who want to acquire basic knowledge of various hardware components of a PC. This course provides users with an overview of structural and functional aspects of different hardware components of a PC such as processors hard  more...

Installing and Configuring a PC ...WBT is the second course in the A+ Certification curriculum and caters to A+ Core Service Technician Examination. This course is meant for PC hardware service technicians who want to acquire knowledge of installing configuring and networking a PC. This course discusses the process of assembling and configuring various PC components such as motherboard disk drives and memory and also describes  more...

Operating Systems ...WBT is meant for PC hardware service technicians who want to acquire basic knowledge of installing and managing an operating system. This course describes different features of the Windows operating systems and provides users with an overview of different types of Windows files and utilities. It discusses the steps involved in upgrading Windows operating systems and troubleshooting Windows  more...

Preventive PC Maintenance ...WBT is the fourth course in the A+ Certification curriculum and caters to the A+ Core Service Technician Examination. This course is designed to acquaint users with skills required to maintain customer satisfaction. This course also provides information regarding the active and passive preventive measures. Additionally it provides information regarding methods used for preventive maintenance  more...

Troubleshooting PC Related Problems ...WBT is the last course in the A+ Certification curriculum and caters to the A+ Core Service Technician Examination. This course is designed to acquaint users with the basic knowledge of troubleshooting techniques while working with a PC. This course identifies certain hardware and software problems and provides troubleshooting techniques to resolve them. The problems discussed in this course  more...

Working with Fireworks 4 ...WBT is the first course in the Fireworks 4 curriculum. This course acquaints users with the features and components of Fireworks 4 and discusses the tools and preferences in Fireworks that facilitate Web graphics development. It also provides information about the processes involved in creating and modifying bitmap and vector graphics. Additionally this course provides an overview of using  more...

Creating Web Graphics with Fireworks 4 ...WBT is the second course in the Fireworks 4 curriculum. The course is designed to acquaint users with the basic knowledge of creating Web graphics using interactive elements such as image maps hotspots and slices. Additionally this course provides information on creating buttons navigation bars rollovers and pop-up menus. The course also provides information on automating various repetitive  more...

Optimizing & Troubleshooting MS Site Server 3.0 This course provides students with the skills necessary to monitor, optimize and troubleshoot the Site Server deployment. The WBT familiarizes students the various setup, network, and application problems and enables them to take appropriate troubleshooting actions. In addition, the course prepares students to take the Microsoft certification exam: Implementing and Supporting Web Sites Using  more...

Lotus Notes R5 Fundamentals Part 2 Lotus Notes R5 is an application development environment that enables users to communicate and share information. Lotus Notes R5 is an upgrade of Lotus Notes 4.5 version. Lotus Notes R5 Fundamentals - Part 2 WBT has been developed for users using Lotus Notes R5 with Desktop access. This course enables the students to acquire skills that are essential for using Notes R5 as end users.  more...