Instructor Led Webinar Training Classes in United States

Six Sigma Green Belt This popular three day course will teach you the fundamentals of Six Sigma. Passing the exam at the end leads to a Green Belt certification. It is offered in a weekday format and live, webinar delivered format.  more...

Six Sigma Black Belt Course This is a demanding, three-week program leading to a Six Sigma Black Belt. Most courses are given in one-week increments, approximately a month apart. We now also have a live, webinar-delivered version which you can attend from any high speed internet connection.  more...

Talent Management: Recruit & Retain Gen Y Employees 1-Hour Webinar program with Sam Lloyd. With a tighter job market, millions of Baby Boomers reaching retirement age, and a young generation with very different values and expectations, the pressure is on to change recruiting and management practices! Learn how to attract the new crop of younger employees and what you have to do to keep them!  more...

Secrets of Super Service When was the last time you received really super customer service? Unfortunately, such experiences are rare. Does your organization provide excellence in customer service and would your customers think of you when asked this question? Do you and your team provide super service for your internal customers? Learn proven practical techniques to improve customer service in this results-focused  more...

Resolving Performance Problems When performance is not meeting expectations most supervisors and managers do not know what to do to resolve the problem! Few people are comfortable with giving negative feedback and most certainly do not like having to confront problem behavior. In this results-focused webinar you will learn how to use tools such as the performance agreement, skillful feedback (positive & negative), and caring  more...

Effective Performance Management Performance appraisals, even with great forms, are not enough for truly effective performance management! In this results-focused webinar you will learn how to use tools such as the performance agreement, the relationship audit, skillful feedback (positive & negative), and caring confrontation to produce maximum performance results. This program also provides some helpful tips on how to involve  more...

Web Conferencing Facilitation Workshop "Web Conferencing Trainer Certification" examines the fundamental elements of synchronous (at the same time) communication and describes how you can develop a topic for web delivery, create interactive experiences and send clear and consistent messages to your audience. Three modules: Meeting Structure, Interactivity and Presentation skills. If your organization has a webconferencing platform,  more...

Value Based Selling - A Consultive Sales Methodology ... your valuable selling time. The course is presented in a webinar-style format that includes audio tracks, slides and a workbook. Now for the best news . . . the cost of the course is only $395. That's a 72% savings over the live seminar version price of $1,385. The course includes all the same content (except the role play exercises) as the full Value Based Selling seminar. E-VBS is  more...