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How to find training progams or providers ...What is training-classes. com? training-classes. com is a free directory of training and learning resources. We are dedicated to helping you find the training program that's right for you. BTW: There's no need for you to login or register, that's just for the training providers! How to Find Training You can find your training on this site in several ways: By training category  more...

Word XP Proficient Expert ...lumn Layout Automate Your Work Use AutoCorrect - What Is AutoCorrect? - AutoCorrect Settings - Add AutoCorrect Entries - Create An AutoCorrect Exception Use AutoText & AutoComplete - Use AutoText - Create A New AutoText Entry - Use AutoComplete Use Styles - What Is A Style? - Character Style Vs. Paragraph Style - Styles In Word - Apply A Style Work With Graphics  more...

Access 2002 Basic Access 2002: Basic Microsoft Lesson 1: The Access Interface & Database Objects Introduction Lesson Objectives About Databases Access Database Files Opening Access The Title Bar The Menu Bar The Ask A Question List Box The Database Toolbar The Task Pane Navigating Between Task Panes The Clipboard Task Pane The Basic & Advanced Search Task Panes Closing The Task Pane The Status  more...

Excel 2002 Basic Excel 2002: Basic Microsoft Lesson 1: The Excel 2002 Interface Introduction Lesson Objectives Opening Excel About Workbooks The Title Bar Menu Bar Overview Standard Toolbar Overview Formatting Toolbar Overview Displaying Other Toolbars Repositioning A Toolbar Docking A Toolbar Hiding A Toolbar Overview Of Task Panes Switching Between Task Panes Hiding The Task Pane Showing The  more...

Outlook 2002 Volume 1 and Volume 2 ...ume 2 Microsoft Outlook 2002 - Volume 1 Lesson 1: What is Outlook? Introduction Lesson Objectives Opening Outlook Outlook 2002 Components Outlook 2002 Components - Calendar Outlook 2002 Components - Contacts Outlook 2002 Components - Tasks Outlook 2002 Components - Notes Outlook 2002 Components - Deleted Items Microsoft Office Integration Internet Explorer Integration  more...

Powerpoint 2002 Basic Powerpoint 2002: Basic Microsoft Lesson 1: The PowerPoint 2002 Interface Introduction Lesson Objectives Opening PowerPoint The Title Bar The Menu Bar The Standard & Formatting Toolbars The Slide Pane The Notes Pane The Slides View The Outline View Changing Views The Drawing Toolbar The Status Bar Overview Of Task Panes Switching Between Task Panes The Slide Layout Task Pane  more...

Windows XP Basic ...e My Documents Accessing Help From An Application The "What's This?" Feature Using The F1 Key For Help Support Options Options Button Keyboard Shortcut Combinations Printing Help Information History Button Help and Support Center Review Conclusion Lesson 3: Exploring Files & Folders Introduction Lesson Objectives Creating Shortcuts On The Desktop Opening An Application From  more...

Word 2002 Intermediate ...ns AutoCorrect Exceptions Multilingual AutoCorrect The What's This? Feature Creating An AutoCorrect Entry Verifying Changes Creating An AutoCorrect Entry For A Graphic Deleting An AutoCorrect Entry About AutoText Entries Smart Tags Creating An AutoText Entry Lesson 2: Tables & Charts Introduction Lesson Objectives Opening A Document Navigating To The End Of A Document  more...

Design of Experiments and Validation of Solutions in Six Sigma ...he effects on the response variable(s). After determining what and how much needs to be changed to meet the desired improvement, teams generate solution ideas to optimize the response, and then the ideas are tested, implemented, and validated. Later in the control stage, efforts are made to keep the improved processes, products, or services under statistical control and to retain the gains.  more...

Talent Management Basics ... be able to define talent management if someone asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an organization perform at its peak. It  more...

Talent Management Planning ... your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with the overall goals of the organization. This course describes some of the challenges of managing talent, which you should keep in mind as you create your talent plan. It discusses  more...

Talent Management Acquiring Talent ...y to the success of any organization. Once you've defined what the 'right' talent is for your particular area, you need strategies and tactics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization's image or brand, effective recruitment and selection strategies, and career advancement  more...

Delegating ...est practices for planning delegation, including deciding what specific tasks to delegate, and identifying who you should delegate tasks to. Additionally, the course provides techniques for carrying through delegation, including providing your direct report with all the information they require to carry out the task. Finally, the course covers the importance of monitoring delegated tasks,  more...

Managing a Diverse Team Managing a Diverse Team The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is,  more...

Treating Your Direct Reports Fairly ...aught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This course focuses on what fairness means in the  more...

Foundations for Business Execution Foundations for Business Execution Have you ever sat in a meeting where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to  more...

Creating a Business Execution Culture ...res. Will the same team still be right one year from now? What happens if one of your team members isn't thriving in the new execution culture? What if a team member simply needs a little help to execute better? Coaching for Execution will provide valuable information to ensure your team is executing to its fullest potential. Once you have the right team in place and they are executing ideas  more...

Business Execution in Action ... a situation where it felt like the left hand didn't know what the right hand was doing? Have you ever completed a project only to find out the actions of another team in your organization rendered your work obsolete? If only you'd known what they were doing. You'll explore ways to execute to ensure synchronicity in your organization. Another lesson explores ways to apply business execution  more...

Motivating Employees ...what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality inherent in most people. As a leader,  more...

Leading Innovation Leading Innovation Creativity and innovation are critical components of just about every organization. But innovation doesn't pertain only to new inventions, products, or reworked designs. It also involves incremental improvements to the way things are done. Knowing how to build and support an innovative culture is an important skill for any leader to master. The impetus for innovation can  more...

Taking on a Management Role ...What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...

Introduction to Auditing Introduction to Auditing Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a  more...

Introduction to External Auditing ...what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the major legal responsibilities that external auditors  more...

The Ins and Outs of Capital Budgeting ...s in making investment decisions.This course will explain what a capital budget is and present the different types of assets that your company will inevitably encounter. It lists several factors that influence fixed asset acquisitions. The course illustrates how to evaluate acquisition of fixed assets before you spend any money. The course teaches you the concept of the Time Value of Money and  more...

Affirmative Action and the EEO HRCI PHR Affirmative Action and the EEO (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI  more...

Recruiting Talent Recruiting Talent One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential  more...

Using Voice of the Customer in Six Sigma ...all Six Sigma initiatives, and this focus on customers is what makes Six Sigma an outstanding organizational performance improvement program. The voice of the customer (VOC) is a Six Sigma strategy used to capture requirements and feedback from the customer and to meet their requirements. Voice of the customer is a critical input at every stage of the Six Sigma DMAIC (Define, Measure, Analyze,  more...

Conducting Experiments and Analyzing Results in Six Sigma ...p understanding of these relationships. After determining what and how much needs to be changed to meet the desired improvement, teams generate solution ideas based on the best combination of input variables' settings to optimize the response, and then the ideas are tested, implemented, and validated. Later in the Control stage, efforts are made to keep the improved processes, products, or  more...

Motivation and Communication in Six Sigma Teams ...munication plan will be indispensable, outlining the why, what, who, where, and how of project communication. The communication toolkit is extensive, and team leaders need to know how to use the right tool for the job. This course offers strategies for effective team facilitation and communication, exploring basic skills, strategic plans, and useful tools for communication. This course is  more...

Data Collection and Measurement in Six Sigma ...phase of the Six Sigma DMAIC process. They will determine what should be measured, how data should be collected, and what tools can be employed to gather data as the basis for further improvements. This course prepares Black Belts for successful data collection by surveying the types of data, measurement scales, sampling methods, and collection techniques available. It offers guidance for  more...

Processes and Customer Analysis in Six Sigma Projects ...right process" is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization's customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes - and the products and services they churn out - is  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ... return on time, money, and resource investments. Knowing what projects to select for improvement requires an assessment and analysis of existing business processes. For a precise, objective, and accurate assessment of the existing processes, you need to have correct metrics and knowledge of where and how to use them. Later in a Six Sigma project, during the Control phase, the overall  more...

Modeling and Analyzing Processes in Six Sigma ... Six Sigma Green Belt (SSGB) "If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas identified during the Define stage, and present  more...

Data Classification and Collection in Six Sigma ... Six Sigma ASQ Six Sigma Green Belt (SSGB) "Measure what is measurable, and make measurable what is not so" said Galileo Galilei, the famous Italian physicist, mathematician, astronomer, and philosopher. Measuring the key characteristics in your current processes is a very significant step in any Six Sigma improvement journey. As such, sample data from existing processes needs to be  more...

Introduction to Six Sigma ... method for business improvement in organizations. So, what is Six Sigma and why do so many successful organizations attribute their success to it? This course largely deals with answering these questions. The course traces Six Sigma's roots in traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a philosophy, a balanced scorecard, and a  more...

Elements of a Cohesive Team Elements of a Cohesive Team Three elements are always present in any effective, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won't find true satisfaction in their work. When trust and open  more...

Project Management Fundamentals ...ithin to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a process, is the supervision and control of the work required to complete the project deliverable. Using established project management processes, coupled with the experience and skills of  more...

Initiating and Planning a Project Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process  more...

Launching a Successful Team ... need to know certain things about how teams function and what it takes to develop a high-performance team. Among the most important things to know: good team development begins on day one. Forming an effective and cohesive team is fundamental to the success of the team later on, and pulling the right team together from the start has benefits far beyond just completing tasks on time. In this  more...

Fire Safety and Prevention ...nt fires and recognize fire hazards. It will also discuss what actions to take in the event of a fire, including the proper use of portable fire extinguishers. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the chemistry of fire, recognize common fire hazards, classify types of fires and fire  more...

Defensive Driving Truck Safety ...s more than just that. Defensive driving is as much about what you do and what kind of driver you are, as what someone else does. It's about being a safe driver, driving a safe vehicle, knowing how to drive your particular vehicle, taking responsibility to drive carefully in hazardous conditions, and knowing when to take yourself off the road. It's about arming yourself with all the knowledge  more...

Bloodborne Pathogen Awarenss ... common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to blood and other potentially infectious materials in the workplace. This course has been updated to reflect new legislation for needlesticks in OSHA regulations for Bloodborne Pathogens that went  more...

Discover Word 2007 Level 4 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 4, specific topics covered are: 1. WORK WITH ILLUSTRATIONS Add ClipArt And Pictures Illustrations In Word Inserting Pictures  more...

Discover Word 2007 Level 3 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 3, specific topics covered are: 1. WORK WITH TEXT OBJECTS Insert Headers And Footers Headers & Footers Create A Header & Footer  more...

Discover Word 2007 Level 2 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 2, specific topics covered are: 1. FORMAT DOCUMENTS Format Text I Formatting In Word 2007 Formatting Text Change Font Face,  more...

Discover Word 2007 Level 1 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Word 2007: Level 1, specific topics covered are: 1. WORD 2007 BASICS Introducing Word 2007 Office 2007 Overview Word 2007 Overview The  more...

Discover Powerpoint 2007 Level 3 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 3, specific topics covered are: 1. FINAL PREPARATIONS Animations And Transitions Slide Animations & Transitions Apply An  more...

Discover Powerpoint 2007 Level 2 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 2, specific topics covered are: 1. INSERT AND MODIFY TEXT Add Text To Slides Using Text In A Presentation Add Text To  more...

Discover Powerpoint 2007 Level 1 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they ve learned by taking the quiz. In Discover PowerPoint 2007: Level 1, specific topics covered are: 1. POWERPOINT 2007 BASICS Introducing PowerPoint 2007 Office 2007 Overview PowerPoint 2007  more...

Discover Outlook 2007 Level 3 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 3, specific topics covered are: 1. WORK WITH CONTACTS Contacts Overview The Contacts Folder Contact Views Navigate  more...

Discover Outlook 2007 Level 2 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 2, specific topics covered are: 1. WORK WITH E-MAIL INFORMATION Organize E-mail Messages Flag A Message Print A Message  more...

Discover Outlook 2007 Level 1 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Outlook 2007: Level 1, specific topics covered are: 1. OUTLOOK 2007 BASICS Introducing Outlook 2007 Office 2007 Overview Outlook 2007 Overview  more...

Discover Access 2007 Level 3 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 3, specific topics covered are: 1. WORK WITH REPORTS Report Basics What Is A Report? Create Reports Using The Report  more...

Discover Access 2007 Level 2 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 2, specific topics covered are 1. WORK WITH FORMS Form Basics What Is A Form? What Is A Sub-Form? Form Views  more...

Discover Access 2007 Level 1 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Access 2007: Level 1, specific topics covered are: 1. INTRODUCING ACCESS 2007 Access 2007 Basics Office 2007 Overview Access 2007 Overview  more...

Discover Excel 2007 Level 4 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 4, topics covered are: 1. ANALYZE YOUR DATA Work With Tables Tables In Excel 2007 Create & Modify A Table Apply Table Styles  more...

Discover Excel 2007 Level 3 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 3, topics covered are: 1. ADD CHARTS AND GRAPHS Work With Charts Adding Charts Create A Chart Modify A Chart Chart  more...

Discover Excel 2007 Level 2 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 2, topics covered are: 1. CALCULATE YOUR DATA Formulas What Is A Formula? Create A Formula Edit A Formula Cell  more...

Discover Excel 2007 Level 1 ...d explanations and examples, so users can also experience what they're learning. After completing all the topics in a chapter, users can find out how much they've learned by taking the Quiz. In Discover Excel 2007: Level 1, topics covered are: 1. EXCEL 2007 BASICS Introducing Excel 2007 Office 2007 Overview Excel 2007 Overview Screen Layout  more...

Workplace Conflict Recognizing and Responding to Conflict ...onflict can have many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if you take an aggressive approach when you need to gain the  more...

Interpersonal Communication Communicating Assertively ...re too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into a more straightforward and more effective communication style. You'll learn about the benefits of assertive behavior and how to  more...

Listening Essentials Improving Your Listening Skills ... Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive  more...

Listening Essentials The Basics of Listening ...a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness, and practice. This course will review the various types of listeners and the benefits of being  more...

What is Emotional Intelligence ...What is Emotional Intelligence? Do you pay attention to your emotions and the feelings of those around you? The answer to this question can help you discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your  more...

Interpersonal Communication Listening Essentials ...g Essentials Sir Winston Churchill said 'Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.' Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ...eople don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being aware of and managing emotions within your relationships with others. But before you can recognize others' emotions and manage your relationships, you must have a firm sense and control of your own  more...

Working with Difficult People Identifying Difficult People Working with Difficult People: Identifying Difficult People Inevitably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of  more...

Record Retention ...for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention policy supports your company's  more...

Documenting Discipline ...suggests steps for progressive documentation and explains what and how to document. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course  more...

Stakeholders and the Communications Management Plan ...They are able to make informed decisions. They understand what is going on and are able to proceed with their work. Communications management is one of the most essential functions of a project manager. Project managers must understand the critical role that stakeholders play in a project and how successful communications help promote project success. Project managers need to plan out a  more...

Estimating and Budgeting Project Costs ...oject managers must have the ability to not only identify what work is required at the onset of a project, but precisely forecast how much that work is going to cost to meet the project goal. This course provides an overview of estimating and budgeting project costs in the Project Cost Management knowledge area, and introduces best practices outlined in A Guide to the Project Management Body of  more...

Project Management Overview ...ral phases of a project affect the way it is managed? And what types of project management processes should be applied to the specific phases? These are all fundamental questions project managers ask. This course answers these questions and more. It is designed to give project managers and project team members a solid understanding about the nature of projects, how they are structured, and how  more...

Planning Project Procurement ...e. In this course, learners will gain an understanding of what processes are involved in planning project procurement and how these processes interact with the overall project life cycle. Common tools and techniques for planning project procurement will be covered, including make-or-buy analysis. Learners will be introduced to the process of developing a procurement management plan and  more...

Risk Management Planning ...project manager should ask at the beginning of a project: What do we hope to gain from this project? What kinds of things could keep that from happening? How should we respond if those events occur? Every project involves some degree of risk. Identifying potential risks and having a plan for dealing with them can spell the difference between a project that reaches a successful conclusion and  more...

Defining and Sequencing Project Activities ... project manager to answer two basic scheduling questions What activities are required to develop the end product? And how should the activities be sequenced for optimal results? The first step in developing a reliable project schedule is identifying project activities and their interrelationships. This course covers defining and sequencing project activities in the project management  more...

Estimating Activity Resources and Durations ...t activity is equally essential. It is not enough to know what needs to be done and what resources are required. A project manager must know how much time it will take to complete each activity. This course covers estimating activity resources and durations in the project management discipline, and introduces best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned Tailoring PRINCE2® to a Project Env. (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation By definition, not all projects are the same. One of the defining characteristics of a project is that it is unique. Each project has a different team, a different customer, and a different location. And typically each product is unique in some way as well. Projects  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned ...rocesses provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final product is signed off and delivered to the customer, there are also specific processes around ensuring the project  more...

Core PMI Values and Ethical Standards ...ng these issues is much more complex than simply deciding what is right and what is wrong. In an increasingly global network, project managers must proactively seek to understand cultural diversity, and how to work successfully with multi-national teams. Sensitivity to other groups, their social customs, and their means of doing business is key to success. Often, project managers will need to  more...

Working with Difficult People How to Work with Manipulative People ... you'll come across coworkers who use manipulation to get what they want, and it may be difficult to avoid them. To ensure you don't get caught up in their games, you need to be able to recognize when you're being manipulated and to have the necessary skills to deal with the manipulative behavior. This course provides an overview of manipulative behavior in the workplace and discusses some  more...

Getting Results without Authority Building Relationships and Credibility ... have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a completely different department. Effective influencing, however, requires that you know how to build good relationships, and that you have credibility. You won't be able to ask someone for help if you have antagonized that person, or if you haven't followed  more...

Getting Results without Direct Authority Reciprocity ... For any trade to be successful, though, you need to know what others need and what resources you have to offer them that match those needs. Then the trade will be a valuable one. This course describes how to develop an effective give-and-take strategy so you can influence others to get the results you need. It also covers some possible objects of trades valued by others and available for you  more...

Getting Results without Authority Persuasive Communication Getting Results without Authority: Persuasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to  more...

Getting Results without Direct Authority Influencing Your Boss Getting Results without Direct Authority: Influencing Your Boss The idea that you can influence your boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn  more...

Conflicts of Interest in the Workplace ...ee awareness about conflicts of interest in the workplace what constitutes a conflict of interest, how a conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with his or her employer if the employee has any type of personal interest financial  more...

Goals and Setting Goals .... A clearly defined, attainable goal embodies a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and  more...

Pursuing Successful Lifelong Learning ... continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, then this course is for you. Find out how lifelong learning strategies can enable you to develop your work skills and to manage your professional development. Don't wait until your supervisor initiates what you need to  more...

Effective Intergender Relationships ...what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and how they listen to others. They pick up on  more...

Business Grammar Parts of Speech ...what the eight parts of speech are? Such a question probably brings back memories of dull grammar lessons in elementary school, where you first heard the term parts of speech. What's the point of learning these now? Being reminded of the functions of different parts of speech can help you write with more confidence. The parts of speech are the building blocks of sentences, so finding out about  more...

Business Grammar Working with Words ...usiness Grammar: Working with Words Do you remember what prefixes and suffixes are? Do you know how to form plurals and possessives correctly in your business writing? Are you confident when it comes to spelling? This course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition,  more...

Business Grammar Punctuation ...n it's better to use a semicolon rather than a colon? And what's the difference between parentheses and brackets, or between the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly in your business messages. And by doing so, you'll convey a professional image and inspire confidence in your work and in your company. In this course,  more...

Preventing Fraud Abuse ...g fraud and abuse in the business setting. You will learn what constitutes fraud and abuse, what the difference is between them, various laws that address fraud and abuse, and your responsibilities as an employee to prevent fraud and abuse in your workplace. This course was developed with subject matter support provided by the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC.  more...

Sarbanes-Oxley What You Need to Know ...What You Need to Know Sparked by a wave of dramatic corporate and accounting scandals, the Sarbanes-Oxley Act was signed into law on July 30, 2002. The law is intended to protect investors by improving the accuracy and reliability of corporate disclosures required by law, and to enforce compliance by making both corporations and individuals accountable for their actions via  more...

Business Writing Know Your Readers and Your Purpose ... much knowledge do your readers have of your subject, and what issues concern them most? These are just some of the questions to consider before you start writing your message. Closely tied with knowing your readers is knowing your purpose for writing. Do you need to inform customers about a new policy, or do you need to persuade employees to adopt a new business practice? Knowing your purpose  more...

Interpersonal Communication Targeting Your Message ...ng who you're talking to is as important as understanding what you're trying to communicate. Additionally, it is important to understand the role the medium, context, and other variables have on the communication process so you can optimize factors that are under your control. To confirm that your message got through, the final step in the communication process is asking for and reviewing  more...

Illegal Insider Trading Simulation ...age of the situation and recommends that you do the same. What do you do? This simulation contains links to the following course: LCO0117. The types of responses the simulation presents are not intended to apply to all situations. Other responses may be as appropriate or effective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific  more...

Introduction to Business Analysis Essential Competencies ...ful in this function. This course provides an overview of what business analysis is, including fundamental concepts and knowledge areas as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also covers the essential competencies required for effective business analysis, including  more...

Addressing and Redistributing E-mail ...he first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when sending an e-mail you get the distribution list right. Sending an e-mail to the wrong person, or excluding the right person, is just as ineffective as dialing the wrong number on the  more...

Managing Your E-mail Managing Your E-mail E-mail has had many positive effects on our lives, but it has also increased dramatically the volume of communication and the amount of information that the average office worker needs to process ever day. To stay on top of things, you must sort, file, respond to, or delete every e-mail that comes to you in the run of a business day. But how do you balance this  more...

Introduction to Business Analysis Planning ...termine who your stakeholders are, who is responsible for what, and how much effort will be required for project deliverables. This course provides an overview of planning a business analysis approach, using techniques like the decision analysis approach, process modeling and structured walkthroughs as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by  more...

Planning Business Analysis Communication Monitoring ...essfully deliver requirements and meet project goals. But what about planning and managing how these business analysis activities are actually performed? A proposed structure and schedule for communications, a requirements management plan, and a clear plan to ensure business analysis activities are executed as efficiently as possible are all key elements of successful business analysis. This  more...

Business Analysis Requirements Elicitation ...g any solution is to review stakeholder needs and analyze what tools are available to address those needs. Without understanding stakeholder requirements, you may find a solution to the wrong problem. And without understanding the tools and technologies involved, you may aim for impossible goals. It's equally important to ensure you document and confirm requirements so you have a solid plan to  more...

Business Analysis Introduction to Requirements Analysis ...e the success of a project or initiative. And mapping out what a process or system will look like with requirements in place provides a detailed view for the team to work towards. This course provides an introduction to requirements analysis as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ).  more...

Business Analysis Verify and Validate Requirements ...gned) If you want to build a boat, you need to know what is required. You need to check and make sure you have what you require in order to do the job properly. Instructions on how to build an airplane won't help you build your boat, but knowing that you need a welding torch will. When working on any project, you also need as much information as possible about anything that may influence  more...

Preparing a Business Case Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding.  more...

Business Analysis Solution Assessment and Validation ...he proposed solution within the organization, identifying what is required within the organization to make the solution work, and validating and evaluating the solution performance. This course provides an overview of solution assessment and validation as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business  more...

Outlook XP Proficient Expert ...icient) Outlook XP Basics Introducing Outlook XP - What Is Outlook XP? - Outlook Overview - Integration With Other Applications - Outlook Or Outlook Express? Screen Layout - Title Bar, Menus & Toolbars - The Outlook Panes - The Folder List Help In Outlook XP - Ask A Question - Microsoft Outlook Help E-mail E-Mail Overview - Introduction To E-Mail - E-Mail  more...

Excel XP Proficient Expert ...itle Bar, Menus & Toolbars Create & Open A Workbook - What Is A Workbook? - Creating A New Workbook - Use A Template - Open An Existing Workbook Save A Workbook - Use The Save & Save As Commands - Save A File For Use In Another Program View A Workbook - Normal View - Page Break Preview - Create Custom Views - Change Zoom Setting - Split A Worksheet - Freeze Rows &  more...

Access XP Proficient Expert ...(Proficient) Access XP Basics Database Basics - What Is A Database? - What Is Access XP? - Access XP Capabilities - Database Objects Planning Basics - Planning Basics Define Tables - What Is A Table? - Defining Tables Define Fields - What Is A Field? - Defining Fields - Identify Primary Keys Define Relationships - What Is A Relationship? - One-To-Many  more...

Asbestos ...is commonly found, how it can potentially affect you, and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to list the two agencies that have been principally responsible for generating regulations for asbestos control, define terms  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Incident Management Interactions ...iciently is critical for both you and your customers. But what happens when you have dozens, hundreds, or even thousands of customers each contacting you with the same issue? While you may be able to resolve each of their incidents one at a time, the loss of time, revenue, and resources is far too great to manage this way. Effective Incident Management is not just about resolving incidents as  more...

Request Fulfillment Process Interfaces and Challenges ...3 Intermediate: Operational Support & Analysis Exam What would you think if you called your Internet provider to get a new password, and they told you it was going to be a week before they could resolve your request? Or even worse, imagine them not being able to do it at all because of poor planning. Efficient request fulfillment is critical to keeping your customers happy. And in order  more...

Identifying Your Customers Expectations ...ived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's ability to fulfill expectations at various levels impacts on customer satisfaction. Too often, the service that customers receive is based more on the needs of the company than the wants of the  more...

Using Surveys to Measure Customer Satisfaction Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer  more...

Bridge the Expectations Gap ...ed to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if  more...

Leading a Customer-focused Team ...n explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how you can manage and support the team's performance.In the second lesson you'll learn how to measure the elements  more...

Tuberculosis Prevention and Control ... common modes of transmission, methods of prevention, and what to do if an exposure occurs. Information presented will help minimize serious health risks to persons who may have personal exposure to tuberculosis in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: recall facts associated with  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager ...Cisco Unified Communications Manager Express and explains what is required to deploy it on Cisco IOS routers. It is important to be able to distinguish between various Cisco Unified Communications enduser devices that you may encounter during the course of deploying and administering a Cisco Unified Communications network. In addition, understanding the boot and registration communication  more...

Sprains and Strains Sprains and Strains Each year thousands of workers are injured in the workplace, costing employers billions of dollars in hidden costs. The most common of these injuries are sprains and strains. Most workplace injuries are caused by manual tasks, such as lifting or carrying loads, working in fixed positions, repetitive tasks, or using heavy, vibrating tools. Manual tasks, if not performed  more...

Conducting Coaching Sessions ...tive in finding their own solutions. But you need to know what questions to ask, and in what order. It helps to follow a structured approach that guides you from a broad understanding of what your coachee is trying to achieve to a clear action plan with detailed steps. This course describes how to carry out effective coaching sessions, including clarifying the coachee's situation and  more...

The Facilitator Role The Facilitator Role Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or  more...

Facilitative Fundamentals Tools and Techniques ... coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in "The Successful Facilitator" series provides you with tips and techniques that will help you become a successful facilitator. You will learn to recognize communication style differences.  more...

Facilitating Meetings and Work Groups Facilitating Meetings and Work Groups This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other  more...

Facilitating Difficult Situations ...ns of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air when there is tension? Welcome to the tough stuff in facilitation. In this course you will learn to recognize and deal with the  more...

Facilitative Tools and Formats Offering Options ...owledge, learn to divide and coordinate who's going to do what. Gain the ability to establish boundaries for each of the facilitators and determine the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large  more...

Facilitative Leadership ... Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some  more...

Liquified Petroleum Gas LPG Safety Liquified Petroleum Gas (LPG) Safety This one-hour course will provide you with an understanding of the hazards, characteristics, and methods of detection associated with liquefied petroleum gas (LPG). It provides general knowledge of the hazards associated with exposure and requirements to reduce or eliminate exposure and mitigate the hazards. The content in this course is designed to  more...

Laser Safety Training Laser Safety Training This one-hour course is designed to provide awareness of the fundamentals of Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss what a laser is and how a laser works, name the types and classes of lasers, describe  more...

Achieving Success the Help of a Mentor ...e participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success: the Help of a Mentor," you'll learn how a mentor can help you guide your own career. You'll explore how to build a relationship with your mentor, from setting initial expectations to using effective communication skills.  more...

Responding to Business Crises ...iness Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to  more...

Recovering from Business Crises ...ting--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to establish trust and convey the message that your organization does have the crisis handled. Once communication is  more...

Understanding Change ... propel their organizations forward. This course outlines what is meant by change, as well as the importance and benefits of implementing change within an organization. It also details the three different types of organizational change: strategic adjustments, strategic reorientation, and transformational change. Finally, this course covers different practical approaches for managing  more...

Heat Stress Recognition and Prevention Heat Stress Recognition and Prevention Each year more people in the United States die from extreme heat than from hurricanes, lightning, tornados, floods, and earthquakes combined. This course will discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control  more...

Used Oil Management Used Oil Management Failure to properly dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different  more...

Hand and Power Tool Safety ..., define the purpose and correct usage of guards, specify what tools are equipped with safety switches, identify specific hazards and control measures related to the use of electric tools, identify specific hazards and control measures related to the use of power grinders, identify specific hazards and control measures related to the use of pneumatic tools,identify specific hazards and control  more...

Making Decisions Ethically Making Decisions Ethically What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong, but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions.  more...

Enhancing Your Creativity ...What makes a person creative? Do you consider yourself creative? Certain personal characteristics have been linked with creativity for example, a willingness to take risks, the ability to connect diverse ideas, and open-mindedness. And most important, perhaps, is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.' But everyone has creative  more...

Creating a Plan ...rt career management. It starts with knowing yourself and what you want to do so that you can align your career moves with your goals. This course guides you through the process of taking stock of your present situation and determining the best way ahead. It starts with taking inventory of your values, interests, skills, and needs. Then based on these findings, you can determine your strengths.  more...

Getting on the Right Track ...o see if the direction in which you are heading is really what you want? It's important to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully advancing your career, making lateral moves within an organization, and ways of successfully moving on to a  more...

Negotiation Essentials Planning for Negotiation ...olving at the negotiation table. Thinking carefully about what you want to achieve, as well as what the other party wants, will pave the way for a smooth and successful negotiation. You will know which terms are acceptable to you and which are not, and you will be ready for objections from the other party. This course describes key considerations when preparing for a negotiation. It also covers  more...

Negotiation Essentials What is Negotiation ...What is Negotiation? Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement, influencing others,  more...

Maintaining Your Life Balance ... You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life balance. It includes recognizing the behaviors of passiveness, aggressiveness, and assertiveness and how those affect a person's ability to find balance in life.  more...

Approaches to Risk Management ...ement Whether you are investing in stocks, deciding what to eat, hiring an assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the  more...

Planning Your Field Sales Approach ...What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and  more...

Completing Your Field Sales Approach ...What does it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to  more...

Preparing for Outbound Sales Calls ...planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside sales approach, the structure of this approach, and the six buying roles. The course outlines the steps involved in precall  more...

Initiating Outbound Sales Calls ...an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and call screeners and for making a successful initial contact  more...

Building a Winning Sales Team Building a Winning Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This  more...

Motivating a Winning Sales Team ...Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales  more...

Sales Manufacturing TM Identifying Sales Opportunities ...and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This method, called Sales Manufacturing(TM), is not a way of selling, it is a way of thinking. It is not a sales process; it is a model for building the specific sales processes  more...

Prepare for Success Prepare for Success The success of any executive-level sale is founded on the preparation that is completed before contact is made. Identifying what is likely to be required, and having that planned or in place in advance of the sale, are marks of a true professional. Based on practical methods and techniques, this course takes you through the initial stage of an executive-level sale, and  more...

Strategic Planning Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the  more...

Managing Workplace Harassment Complaints Simulation ... as well as dealing effectively with the ramifications of what she tells you. This simulation is based on the SkillSoft course "Harassment in the Workplace" (lch_01_a03_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to harassing behavior in the workplace. The types of responses the simulation presents are not intended to apply to all situations. Other  more...

Understanding Your Customer Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research  more...

ITIL reg V3 Overview Creating a Service Culture ITIL® V3 Overview: Creating a Service Culture Organizations around the globe rely on information technology now more than ever in order to survive and thrive in today\'s competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and  more...

ITIL reg Overview Certification and Benefits ..., organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL V3 certification? And how? This course provides a detailed overview of the purpose, vision, and principles of the ITIL V3 certification scheme. Specifically, the  more...

Problem Management Process Interfaces Challenges ...nd resolve problems successfully. And the ability to know what information is important and how to use that information to analyze how well your Problem Management process is performing can mean the difference between success and failure in your Problem Management efforts. This course details the components of Problem Management, including triggers such as staff, suppliers, and testing. This  more...

Java Programming with J2SE 5 Generics and Annotations Java Programming with J2SE 5: Generics and Annotations Sun To explain what metadata is and how it can be used to provide annotation source to third-party tools and to outline J2SE 1.5 tool changes  more...

Creating Your Own Leadership Development Plan ...velopment plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as identifying development goals, objectives, and actions. This course explores ways to assess yourself as a leader, establish a vision for the future, and identify obstacles to that vision. It also  more...

Communication Skills and Project Management ...stimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project management tools can be used to analyze project risk, feasibility, and priority. The course is aligned with the Quality Management Division of the  more...

Supply Chain Management ...e Manager of Quality / Organizational Excellence At what level are your suppliers performing? Are the relationships with your suppliers benefiting the organization? A quality-centered relationship with a supplier can play a vital role in the success of organizations, providing a competitive advantage in today's aggressive global marketplace. Without sound performance measurement and  more...

Thinking Strategically Thinking Strategically As business success becomes more difficult to achieve, companies are discovering the importance of strategic thinking. Being lean and mean and process efficient is no good if you don't have the correct business strategy. But what is strategic thinking and what does it look like in the context of your business? This course is focused on discovering and using the key  more...

Java Programming with Java SE 6 0 Generics and Annotations Java Programming with Java SE 6.0: Generics and Annotations Sun To explain what metadata is and how it can be used to provide annotation source to third-party tools and to outline generics in Java.  more...

Strategies for Communicating with Tact Diplomacy Strategies for Communicating with Tact & Diplomacy Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through  more...

Web 2 0 Fundamentals ... users of a web site. This course provides an overview of what Web 2.0 is and the role that the Web 2.0 technologies play. Specific topics covered include an introduction to Web 2.0, the impact of social networking, and Web 2.0 development technologies including HTML, XML, JavaScript, Ajax, mashups, SOAP, web services, and Representational State Transfer (REST) services. This course is part of  more...

The Voice of Leadership The Power of Leadership Messaging ...p message is establishing credibility. You must always do what you say you'll do. Powerful leadership messages have distinct qualities, and leaders who learn how to deliver these messages are much more likely to persuade their audiences. This course covers the leadership attributes that shape messages and explains how to establish and maintain your credibility as a leader. It also outlines the  more...

The Voice of Leadership Self-Assessment Motivation ... progress. Understanding how far you've come, and knowing what areas need improvement, increases your motivation to continue to grow as a leader. You can change your behaviors and increase your motivation by learning. This course covers techniques leaders can use to carry out a self-assessment, such as reflective journaling, using surveys and checklists, and conducting 360-degree feedback. It  more...

The Voice of Leadership Inspirational Leadership The Voice of Leadership: Inspirational Leadership In order to develop your leadership qualities, you need to accomplish certain tasks and activate your inner greatness. When you strive for inspirational leadership, you demonstrate credibility and create a community with a shared vision. People are inspired when they trust their leaders and can move toward common goals. Inspiring leaders  more...

Cisco IINS 1 0 Network Security Principles I Cisco IINS 1.0: Network Security Principles I Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 The open nature of the Internet makes it increasingly important for growing businesses to pay attention to the security of their networks. As companies move more of their business functions to the public network, they need to take  more...

Identifying Managing Customer Expectations Identifying & Managing Customer Expectations Understanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can  more...

Creating Sustaining a Customer-Focused Organization ...cused organization, you need an in-depth understanding of what types of customer-focused tools and solutions are available. And you must know the level of customer focus that you're seeking to achieve. As a manager, you also need to know how to select the most appropriate implementation strategy that aligns with your organization's capabilities and its objectives. This will help you to create  more...

Performance Appraisal Essentials Planning for Appraisals ... is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the job duties and responsibilities. To avoid this problem, a manager needs to plan for appraisals by clearly  more...

Performance Appraisal Essentials Conducting Traditional Appraisals Performance Appraisal Essentials: Conducting Traditional Appraisals If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn't easy but it's an important part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding  more...

Oracle Database 11g R2 The RMAN Catalog Creataing Backups ...g an Oracle Database, it is important to be familiar with what a backup is, how the process of creating a backup is completed, and the various types of backups available. This knowledge allows you to make an informed decision on the best way to maintain the integrity of your data and the availability of your database. This course discusses how to create and manage the recovery catalog. It also  more...

Marketing Essentials Product and Price ...eting Essentials: Product and Price How do you know what kind of products and services you should be marketing? How do you develop successful products and services? How do you promote and sell them? In today's highly competitive marketplace, these considerations are more important than ever. This course focuses on the answers to these questions and provides key insight into the importance  more...

Marketing Essentials Promotion ...u get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This course will provide insight into how to design  more...

Marketing Essentials Marketing and Ethics ...What role does ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also has an important societal component that cannot  more...

Lean Tools Techniques for Flow Pull ...y of components, parts, and supplies so that workers have what they need, where they need it, when they need it. This course will introduce the Visual Workplace and just-in-time management as ways to establish Lean in your organization. The course will present line balancing as a way of increasing throughput and ensuring that work is distributed equally among resources. It will also introduce  more...

Workplace Inspections Workplace Inspections Employers have a responsibility to maintain safe working conditions for their employees and to comply with the government health and safety standards that are applicable to their establishments. They must also ensure that employees have and use personal protective equipment when required for safety and health as they do their jobs. When employees stay whole and healthy,  more...

Critical Thinking Essentials What is Critical Thinking ...What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a powerful role in your life it  more...

Marketing Essentials Introduction to Marketing ...sentials: Introduction to Marketing How do you know what consumers really want? How do you know which consumers to go after and how to get them interested in your products and services? You need to develop an effective marketing strategy. Marketing is a core business process that helps companies develop strong relationships with consumers - it is used to identify the right consumers,  more...

Application Platform Services within MOSS 2007 ... of these services and describes how to utilize InfoPath, what Single Sign-on credentials are and how to use them with the BDC and web services, and finally how to perform document conversion within MOSS 2007. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office SharePoint Server 2007 Application  more...

SAP Enterprise Resource Planning ERP ... inventory, planning, and sales data. This data comprises what is known as the General Ledger, Accounts Receivable, and Accounts Payable. Understanding how to navigate SAP's menu structure to accomplish the entry of this data is central to one's ability to effectively use SAP ERP in an organization. This course introduces the SAP ERP menu system relating to the required screens for managing  more...

Reducing Waste Streamlining Value Flow Using Lean ...Manufacturing. In order to eliminate waste, one must know what waste is, where it exists, and what causes it. There are practical and simple strategies for dealing with each type of waste, thereby reducing harmful effects on a company and improving overall performance and quality. This course will introduce the learner to some of the Lean tools used for identifying wastes and streamlining the  more...

Incident Management Response Introduction Resources ...deal with incidents when they occur. This course examines what incident management is, how responses are prepared, and concepts and technologies that are used when dealing with incidents. This course also looks at the principles, importance of, and outcomes of incident management and how the information security manager, with the approval of senior management, prepares the people and the  more...

Information Security Program Management Introduction Framework ... business needs of the organization. This course examines what information security management is, how it is used, and the common challenges that an information security manager faces while trying to establish the program. This course also examines the roles and responsibilities of the individuals in the organization regarding the program, with special attention to the role of upper management  more...

CompTIA Network 2009 Network Fundamentals ...great deal to do with how a network communicates and even what devices and media can be used on the network. As well, the scope of a network, for example, if it s a LAN, MAN, or WAN, can have an impact on the type of topology chosen for implementation on the network. This course covers the basic devices used in a network, such as servers, workstations, and hosts, and focuses on the different  more...

CompTIA Server 2009 IT Environment ...sary to server architecture. It provides a description of what each one is and how to go about creating the various elements. Along with good documentation, a well planned design of server space is key to a well managed network. The proper physical environment for optimal operation along with the physical security measures that should be put in place are also described in this course. The  more...

First Time Manager Meeting Expectations ... fits in with the organizational vision. You need to know what the organization expects of you as a manager. You also need to understand the different expectations that your direct reports, your peers, and your boss have of you, and how to balance these effectively. It's also vital to build a strong relationship with your manager so you get the support you need to meet expectations. This course  more...

First Time Manager Understanding a Manager s Role ...vidual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different. This course describes some of the myths about management and their corresponding truths in order to clarify what managers really do. It also  more...

The Balance Sheet ...and owners' or shareholders' equity. It allows you to see what a company owns as well as what it owes to other parties. People who might be interested in the Balance Sheet include creditors, investors, company management, suppliers, customers, competitors, government agencies, and analysts. The Balance Sheet is closely connected to the other key financial statements the Income Statement and  more...

SAP BusinessObjects Web Intelligence ...ght into business processes that may ultimately influence what a company sells, how products are made, and how they are sold. Getting the most out of this data will determine the ultimate value it provides to the enterprise. SAP BusinessObjects Web Intelligence is one of the industry's most flexible, user-friendly and powerful reporting solutions. It provides ad hoc query, analysis, and  more...

Information Security Program Development Metrics Implementation Information Security Program Development: Metrics & Implementation ISACA Certified Information Security Manager Certified Information Security Manager® The implementation of an information security program can be time consuming but, if done properly, it will ensure that your company is able to meet its security objectives. This course examines the elements necessary for implementing and  more...

Cisco Switch 1 0 Analyzing Campus Network Designs Cisco Switch 1.0: Analyzing Campus Network Designs Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has  more...

Monitoring Managing the Data Center Monitoring & Managing the Data Center EMC Recognize the importance of monitoring data center components for different metrics, identify the individual tasks involved in the overall management of the data center and recognize what's involved in implementing an information lifecycle management strategy.  more...

Fibre Channel Storage Networks Fibre Channel Storage Networks EMC To recognize the role of the key physical and logical components in the Fibre Channel SAN architecture, distinguish between Fibre Channel SAN topologies, identify what's involved in managing the SAN environment, and introduce the challenges associated with implementing a Fibre Channel SAN solution.  more...

Storage Virtualization ...easing hardware and bandwidth costs. This course examines what virtualization is and the technologies that can be used to accomplish virtualization. This course also examines different types of virtualization technologies, the SNIA virtualization taxonomy, block-level and file-level virtualization technologies, virtual provisioning, and different types of LUNs. Finally, this course examines EMC  more...

Storage Security Storage Security EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) The need for storage security in both small industry and big business is clear in today's ever evolving internetworks. This course examines what the storage security framework is and how companies implement it. This course also examines the risk triad, control measures,  more...

Planning Name Resolution IP Addressing in MS Win Server 2008 Planning Name Resolution & IP Addressing in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Enterprise administrators are involved in various aspects of infrastructure design. One of these areas includes planning the IP addressing scheme and name resolution strategy. This course covers the key IPv4 and IPv6 characteristics,  more...

The Telecommunications Industry Overview Version 3 ... The Telecommunications Industry is to the modern world what the central nervous system is to the human body. Made of a complex set of sectors and subsectors and a variety of stakeholders, this industry builds, maintains, and operates networks to supply an essential service to customers globally. The industry players produce communication equipment and deliver a set of voice, data, and  more...

Behavioral Interview Techniques ...he norm as people realize its effectiveness in predicting what a candidate's behavior and performance are likely to be in the position for which they are interviewing. In behavioral interviews, you ask questions that get the candidates to describe how they handled real situations in the past. This enables you to find out not just what the candidates did but how they did it. Candidates can then  more...

Conducting an Effective Interview Conducting an Effective Interview Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don't follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them  more...

Caring About Your Direct Reports Caring About Your Direct Reports Overview/Description To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to  more...

Maintaining an Engaging Organization Maintaining an Engaging Organization An engaging organization depends on an engaged workforce but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course  more...

Managing High Performers Managing High Performers Are you paying enough attention to your high performance employees, the people who really help drive your organization? To assume that they don't need your ongoing support because they seem self-sufficient can be a costly mistake. If you don't give them the attention they need and deserve, they may take their energy elsewhere. The key is to keep them engaged and  more...

Delegation Essentials An Introduction to Delegation ...ccomplishing everything on your list. This course details what delegation is, and the benefits it offers managers, employees, and the organization. These include saving time and money, developing employees' skills and capabilities, and encouraging accountability. The course also outlines some of the qualities that successful delegators possess, such as trust in their employees and a willingness  more...

Delegation Essentials The Delegation Process ...ng work to employees isn't simply a matter of off-loading whatever tasks you don't want to do yourself. Effectively delegating tasks as a manager requires careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically, it examines the criteria for choosing which tasks to  more...

Competitive Marketing Strategies Conducting an Internal Analysis ...ds, you need to assess your organizational capabilities - what unique skills and resources does your organization have and how can it effectively deploy these to deliver a sustainable competitive advantage? In addition, you need to consider your marketing activities - how relevant are your marketing objectives, given your organization's current and potential capabilities? And what kind of  more...

Competitive Marketing Strategies Analyzing Competitors ... understand your competitors. Who are your key rivals and what drives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective strategies that can increase your competitive advantage and build market share. This course describes a process for developing a competitor  more...

Developing a Brand Internally ...ping a Brand Internally Many brands fail to deliver what they promise because of a lack of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full value potential of your brand. Internal engagement is increasingly being viewed as not only key to effective brand  more...

Global Brand Management Global Brand Management Extending a brand globally is an intricate process that requires thorough research and preparation, organizational commitment, and a strong understanding of the risks and rewards associated with taking a brand global. This course outlines how to best approach global brand development by outlining how to carry out essential international market research and internal  more...

Using Progressive Discipline to Correct Problem Performance ...rformance problem around, but the problem still persists. What do you do next? At this point, you must proceed cautiously but firmly and use a progressive approach to discipline. In progressive discipline, employees are subjected to increasingly severe penalties over time if performance doesn't improve. This approach satisfies the demands of due process, involves the employee in resolving the  more...

Information Security Governance Strategies Goals Information Security Governance: Strategies & Goals ISACA Certified Information Security Manager Certified Information Security Manager® Many companies realize that their information security is not in the state that it should be. As an information security manager, it will be your role to guide your organization to where information-related risks are controlled and sound information  more...

Customer Driven Process Improvement Basic Framework ...hat focus on improving processes so that they can produce what customers want and need are likely to be more successful than those that don't. Customer feedback, whether direct or indirect, gives an organization an opportunity to analyze its operations and processes to find ways to satisfy customers better and to develop a competitive advantage. This course describes these and other benefits  more...

Customer Driven Process Improvement Identifying Customer Needs ...those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any customer-driven process improvement initiative is determining customer requirements. This course describes a process for doing this. It explains how to define your customers in a way that focuses on which customer voices matter the most as  more...

Customer Driven Process Improvement From Customer Needs to Process Requirements ...n about customers' needs, perceptions, and attitudes. But what do you do with the insights you gain from it? Translating the voice of the customer into measurable process requirements is the next step. It means taking those initial insights and digging deeper so that you can turn customer needs into process goals. This course shows you how to do this. It describes what critical to quality (CTQ)  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions ... it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and disruption? How do you test a chosen solution to ensure its effectiveness? This course addresses such questions. It outlines  more...

Customer Driven Process Improvement Implementing Maintaining Improvements ...menting the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This course  more...

Understanding Organizational Change ...ust. And change at work is no different. You may question what's going on and feel like you have no control over the situation. But eventually, ideally, you'll see that the change brings a positive result for your own job, and your organization. A clear understanding of what organizational change is, and what to expect when dealing with it, can shorten the period of adjustment so you can get  more...

Management Maintenance of Windows 7 Client Systems ...to monitor and resolve system issues and to help identify what has happened to affect performance or function. Included is a discussion of the Event Forwarding capability first introduced in Windows Vista, as well as the use of Performance Monitor, Resource Monitor, and Task Manager. If CPU or memory resources are suspected to be causing problems, you may also want to leverage the Memory  more...

Dealing With Conflict ...am members. This course offers you an understanding about what causes conflicts on a team and the important role of healthy communication in handling conflicts. It presents many best practice approaches to resolving conflicts and illustrates the tenets of principled negotiation. By learning the principles and strategies presented in this course, you will have the skills to keep your  more...

Fundamentals of Organizations - Groups Fundamentals of Organizations - Groups Groups are a key component in any organization, so knowing how they function best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to  more...

Campus to Corporate Meeting New Expectations Campus to Corporate: Meeting New Expectations Campus life is now behind you, and you are taking the first steps along your career path. The better you can adjust to the new expectations, the smoother and easier these steps will be. This course gives you an understanding of corporate culture so you'll have a better grasp of the new expectations. It also outlines how to manage your time and  more...

Campus to Corporate Developing a Professional Image Campus to Corporate: Developing a Professional Image Projecting a professional image is vital to career success. Knowing how to dress is part of it, but there's much more. It's about demonstrating your best qualities through the attitude you bring to your work. And it's about respecting yourself, your job, your organization, and your coworkers. This course explains how you can show  more...

Cross-Functional Team Fundamentals Cross-Functional Team Fundamentals Cross-functional teams are groups of employees from different functional areas of an organization - such as Research, Marketing, and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your  more...

MS Windows 7 First Look for IT Professionals ...he SKUs of Windows 7 that will be available and discusses what is appropriate depending on environmental needs. This course also looks at Windows 7's compatibility with Windows Vista and the built-in driver support for Vista-capable hardware, and deployment methods and technologies such as DISM and WAIK. Windows 7 includes troubleshooting technologies such as the Action Center, Problem Steps  more...

CompTIA Network 2009 Network Addressing CompTIA Network 2009: Network Addressing CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 In order for devices to be part of a network, each must have at least one unique address. All network devices have a hardware address but communication is enabled through the use of logical addresses, most commonly IP addresses. This course describes the two most common types of network  more...

CompTIA Network 2009 Wireless Networks CompTIA Network 2009: Wireless Networks CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 Wireless networks are one of the fasting growing sectors in networking today. The convenience and simplicity of wireless technology contributed to its explosive growth over the last few years. However, with popularity comes problems. Stability, interoperability, and security are just some of the  more...

The Fundamentals of Globalization Managing in a Global Environment ...ons, and lead others in different international contexts. What worked in the role of a domestic manager may not be effective in the international market. This course describes some strategies and techniques for managing successfully in a global business. It explains the importance of having a global mindset and how to cultivate one so that you can carry out your responsibilities effectively -  more...

The Fundamentals of Globalization The Global Context The Fundamentals of Globalization: The Global Context Globalization has been defined in many ways, but a common theme is the freer movement of people, goods, services, and ideas around the world. In a globalized world, national borders become porous, as connections between people and organizations are transformed by ever-changing cultural and economic forces. This course focuses on the  more...

Writing for Technical Professionals Preparation Planning ...articular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to understand the subject matter, it is equally important to understand the audience and its needs. There are steps that all technical writers should  more...

Analyzing Data in Excel 2007 Analyzing Data in Excel 2007 Microsoft Excel 2007 provides powerful data analysis tools that enable you to explore large amounts of data and to make educated business decisions based on that data. With PivotTable reports you can interactively summarize data, making it easier to analyze and present the results. PivotChart reports provide a graphical view of PivotTable report data. Using Goal  more...

Cisco IUWNE 1 0 Wireless Fundamentals ...uces wireless networks, examining where they are used and what kinds of wireless networks can be built. The evolution of wireless technology, wireless topology categories, and wireless networks types, such as ad hoc and infrastructure are discussed, along with some basic wireless devices. This course also explores WLAN radio frequency (RF) principles and RF mathematics, to provide an  more...

Cisco IUWNE 1 0 Wireless Regulation Bodies Standards Certifications ...use of the radio frequency (RF) spectrum. Rules regarding what transmit power is allowed in specific frequencies differ between regions. In order to allow for interoperability between regions, a common set of rules, or protocols, for sending information is needed for vendors to follow when designing their wireless devices. This course describes wireless regulation bodies, such as the IEEE and  more...

Cisco IUWNE 1 0 Wireless Frame Basics Nonstandard Technologies ...basics needed to understand which frames can be expected, what their role is, and what their speed will be in order to quickly detect when a portion of a dialog is failing. This course follows the end-to-end journey of the wireless frame, and also describes the impact of nonstandard wireless technologies on Wi-Fi networks. This course maps to the 640-721, Implementing Cisco Unified Wireless  more...

ASP NET AJAX and Client-Side Scripting With VB 2008 and ASP NET 3 5 ...lient-side scripting. This course provides an overview of what ASP.NET AJAX is and demonstrates how to utilize ASP.NET AJAX and client-side script in web applications using Visual Studio 2008. Specific topics covered include the support for AJAX in the latest version of ASP.NET, how web forms can take advantage of ASP.NET AJAX controls, what the client-side library is and how both ASP.NET and  more...

NET Framework 4 0 Client-Side Scripting AJAX with VB 2010 ...lient-side scripting. This course provides an overview of what ASP.NET AJAX is and demonstrates how to utilize ASP.NET AJAX as well as client-side script in web applications using Visual Studio 2010. Specific topics covered include client-side scripting and the Document Object Model, the support for AJAX in the latest version of ASP.NET, ASP.NET AJAX controls, using jQuery to call ASP.NET AJAX  more...

Oracle Database 11g R2 Storage Structures User Security ...ccessfully authenticate as required by that user account. What the user can execute once they are logged in is controlled by privileges granted to them, which can be system or object. Privileges can be better controlled by using roles and profiles, which control resource consumption and account status and passwords.This course describes the purpose and functions of tablespaces, and provides  more...

Oracle Database 11g R2 Backup Recovery ...eing fully open. Equally important is an understanding of what can cause a failure, and how to recover from an instance failure. This course explores how to identify the types of failure that can occur in an Oracle database and how to prepare a database for failure recovery by using checkpoints, log files, and the flash recovery area and ARCHIVELOG mode, as well as how to perform different  more...

Operations Management Facilities Planning Management Operations Management: Facilities Planning & Management Managing facilities plays an important role in integrating employees, work processes, and work locations with an organization's production system. This integration is essential to productivity and customer-focused production. Decisions about facility location must consider access to customers, resources, and utilities. Layout of  more...

The Biotechnology Industry Overview Version 1 The Biotechnology Industry Overview: Version 1 Unlocking the potential of biotechnology entails turning scientific knowledge into products that can enhance, and even transform, the conditions of life. A relatively new but growing, global industry, biotechnology involves engineering biological molecules and microbes with desirable new properties. This re-engineering of natural organisms can  more...

IT Project Management Essentials Initiating Planning IT Projects ...reate a project plan that delineates, among other things, what needs to be done, when it needs to be done, and how much it will likely cost. Although the plan may change as the project progresses, it's important to get down as much detail as you can at the very beginning. This course describes how to initiate an IT project effectively. It then focuses on three key areas of planning - developing  more...

IT Project Management Essentials Monitoring Controlling IT Projects ...ger must analyze any variances from the plan and identify what actions may need to be taken. If project managers don't monitor their projects on a regular basis, they won't know which tasks are behind schedule or over budget, or what the issues or risks are. IT projects can be complex, with many variables, and it's important that project managers know, at all times, how the project is  more...

Troubleshooting IE8 Encryption Issues in Windows 7 Troubleshooting IE8 & Encryption Issues in Windows 7 Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Support Technician This course provides the desktop support technician with an overview of managing Internet Explorer 8, in particular, in relation to browser security features such as Enhanced Security Configuration, Security Zones, Trusted Sites, and Protected  more...

Introduction to Sales ...here are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required for effective sales? This course highlights the important role that the sales function plays and describes how marketing and sales relate to each other. It outlines  more...

Strategic Sales Planning ...tegic Sales Planning Who are your target customers? What value propositions are you offering them and why? How do you plan effectively in order to maximize revenues and develop strong customer relationships? The use of strategic sales planning is one way to answer these important questions. Defining and developing an effective sales strategy is an essential part of any sales function and  more...

Preparing for Successful Sales ...unting task. How do you develop a persuasive sales pitch? What makes for an effective sales presentation? What do you do when customers raise objections during a sales pitch? How do you close a sale? This course provides insight into the answers to these questions while it teaches you how to prepare for and deliver effective sales presentations that will resonate with your target audience. You  more...

Developing Strong Customer Relationships ...ed sales success. Understanding your customers' needs and what they value is arguably the most important aspect of successfully developing and nurturing these relationships. Building customer relationships, however, is not a simple task it requires strong communication skills and an in-depth knowledge about how your customers operate, their strategic direction, and how you can help them get  more...

Developing a Customer-Focused Sales Approach ...sion-making process and unique needs. But how do you know what these really are? What keeps customers up at night and drives their key purchasing decisions? This course provides invaluable insight into how to better understand your customer's real needs and outlines the benefits and potential barriers to implementing customer-focused sales approaches. The course also examines the impact of  more...