Online When eLearning - Training Resources

Writing Web Content (Master Class)-Self Directed ...ions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help you get your prose in shape for Web success. If you are already  more...

Writing Web Content (Master Class) ...ions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based on extensive research in usability, readability, and attention, and supported by advice from experienced professionals, this course will help you get your prose in shape for Web success. If you are already  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...any time, and I will get back to you as quickly as I can. When you have read the material and done the challenges I suggest, you send those to me by email. You get my comments back within 24 hours, along with materials for the next module. The course is designed to help you become a sophisticated professional, so I invite you to ask any questions that occur to you, along the way. In addition,  more...

Team Management - Enabling Teams ...ick James has worked in the computer industry since 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents  more...

Team Management - Leading Teams ...ick James has worked in the computer industry since 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen`s terms. He presents  more...

Team Management - Team Participation ...ick James has worked in the computer industry since 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents  more...

Teams Management - Managing Team Conflict ...ick James has worked in the computer industry since 1985, when he began his career as a computer science major working for WordPerfect Corporation. His interests later turned from software development to business and marketing within the computer industry. James was a co-founder of Makau Corporation. His goal is to provide good technical and business training in laymen's terms. He presents  more...

LD: Teaching Reading, Writing, and Math Presents an overview of issues that may arise when instructing reading, writing, and math to students with learning disabilities.  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...ll be referred to at the end of the class for comparison. When this,the first assignment is completed it is put away, only to be referred to at the end of the course. You will then be given a series of 5 steps and corresponding assignments to work on as quickly as you care to. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written  more...

ABC+D Principles of Healing ...Direct Aids. Being new to herbs you may be confused about when to use cleansing herbs and building herbs. Should you take them together, or at different times? What if you have a specific problem, (i.e. kidney infection) should you take herbs for that problem along with cleansing or building herbs? What herbs/supplements act as activators, (i.e. vitalize the program you are on)? In this course  more...

Certificate in Web Content Creation (Master Classes) ...tronic style. Then you?ll learn how to think structurally when approaching new content, exploring information architecture from the point of view of a creator. You?ll see how to produce text that fits snugly into a content management system. Then you?ll write web content in half a dozen major genres, to put to work what you have learned, and to develop a portfolio of web samples for your job  more...

Creating Popular Web Content (Master Class)-Self Directed ...to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write the individual components much more easily. For each genre, then, we focus on what your users want, and what standard elements you need to write or edit, to respond. You?ll also learn how to tune your style for particular audiences. Some want extremely personal rants;  more...

How to Build And Maintain Rapport With Your Clients ...s on powerful dimensions in developing relationships. And when a person is responsive to you and your intentions, it could be related to your rapport skills. And whom do we respond to most favorably? People who are like us --- in ideas, actions, values, even speaking patterns. When in Rome, do as the Romans do. More experienced and successful communicators realize the impact of maintaining  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ...ir answers to questions more often than they believe you. When you invest your time by maintaining a relaxed, inquisitiveness earlyon, you save time later. People give you the information you need to maximize your influence. By using preplanned and deliberate questions, you can better direct your answers to show a customer how your product or service is the best fit for them. Your customer has  more...

Java 2 - Language & Semantics Students will learn basic Java programming fundamentals, operators and expressions as well as, control statements and arrays. In this unit, you will learn about the Java syntax and lexical issues. It covers identifying the range and declaring the constants, literals, and variables of the three main categories of primitive data types. You will learn to identify Java keywords and identifiers.  more...

Java 2 -- Building Graphical User Interfaces ...ou will also learn about TextArea classes that are needed when a single line of text is not enough for a given task. Finally, you will learn about the TextField classes that provide methods to set and retrieve the text of a Label object and to align the text within the object`s display. In the third unit, you will learn about various layout managers such as FlowLayout, BorderLayout, CardLayout,  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...m your own individual student login page that is provided when you sign up for the course. You can download the resources that are provided as part of the program, perform the practical exercises, and take quizzes directly from the Website. Are there any required books for the course? No! What are the advantages of taking this course online? Always accessible?on demand?single login?easy to  more...

Flash MX Series This series provides a practical guide for using Macromedia Flash MX to create animations and interactive Web sites. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Flash MX Series This series provides a practical guide for using Macromedia Flash MX to  more...

Flash I: Mastering the Tools ... so that you will be ready to produce your own animations when you are finished this course. You will be able to interact with other students in online forums so that you can learn from the ideas and insights of others. Welcome to our Flash I: Mastering the Tools course Welcome to our Flash I: Mastering the Tools course. Flash MX is a multimedia application that will allow you to create  more...

Learn Grammar the Easy Way (Part 2) ...b agreement are common, too. People have trouble deciding when the verb should be plural or singular (were or was). As a result , their writing looks less than polished and their work appears less credible to the reader. In this course we?ll take a look at common word selection and grammar problems. As students go through exercises and readings, the instructor is always available for tutoring  more...

Creating Popular Web Content (Master Class) ...to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write the individual components much more easily. For each genre, then, we focus on what your users want, and what standard elements you need to write or edit, to respond. You?ll also learn how to tune your style for particular audiences. Some want extremely personal rants;  more...

Dealing with Customer Complaints ...When customers complain, it shows they care. You want customers to complain so you can fix the problem. The challenge is to know the best way to resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service  more...

Winning Over Difficult Customers Strategies for getting the attention and cooperation of the difficult customer. Concerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying  more...

Visual Studio .NET and ASP.NET Online Training This series introduces students to the ASP.NET platform, and gets students started using ASP.NET features such as server controls, validation controls and composite controls in their Visual Studio .NET projects. This e-learning computer training series includes all of the online training tutorials listed below and is provided in an interactive e-learning format. All courses allow for 1 year  more...

Whistleblowing When How and Why The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget, and fraudulent claims may total $50 billion this year. One major source of fraud is the submission of false claims for government funds, such as Medicare and Medicaid. Whistleblowing The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget,  more...

Understanding and Using Contracts ...a contract is made. This course will tell you how to know when a true contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use  more...

Trenching and Excavation ...ur disco steps, but it might cause you to watch your step when working around excavations and heavy equipment. Welcome to Trenching and Excavation Dig it, man; this is groovy! No this course won?t smooth your disco steps, but it might cause you to watch your step when working around excavations and heavy equipment. You may not be hip, stylin? a new hard hat, but you will learn what it means  more...

The Art of Professional Telephone Communication ...ess and telephone calls go together like salt and pepper. When you use the telephone you are at the disadvantage of not being able to see your customer. There are verbal skills and strategies you can use to turn the telephone into a selling advantage. Tuning in to key words will indicate buying style and presentation preferences. You want to know how to ?read? your customer with those key  more...

Technical Communication Industry Certificate - Mastery Level ...m your own individual student login page that is provided when you sign up for the course. You can upload your assignments and take quizzes directly from the Website, and download the resources that are provided as part of the program. Are there any required books for the course? Yes, each section of three modules will use a different required companion book at a total cost of approximately  more...

Starting and Growing a Business on the Internet Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Such steps include recognizing what type of business is best to  more...

Starting A Business?: How To Develop An Effective Business Plan ...nd strategy necessary for the company to achieve success. When a business plan`s assumptions change and/or it`s enviroment is significantly altered, and the Business Plan is not modified, the business can be adversely affected. Furthermore, sometimes the termination of a major project/initiative is the `right decision`, and companies can lose valuable time and resources by following a  more...

Spanish Language: Asbestos Awareness (Comprensi n del asbesto) ...oncerning work with Asbestos and safe practices to follow when handling Asbestos. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Asbestos Awareness (Comprensi?n del asbesto) This course provides an overview of Asbestos, its history, its  more...

Spanish Language: Electrical Safety (Seguridad con la Electricidad) .../tagout procedures and importance of PPE and housekeeping when working on electrical equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Electrical Safety (Seguridad con la Electricidad) This course provides an overview of Electrical  more...

Spanish Language: Fall Protection (Protecci n contra las ca das) ...ments for Fall Protection. The course explains situations when Fall Protection should be used, correct Fall Protection equipment for a situation, and proper use and inspection of the equipment. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language:  more...

Speak Smart: - Oral Grammar ...because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program provides practical tips in identifying speaking problems, which can be solved by using  more...

Spanish Language: Temporary Barricades (Acordonamiento temporales) ...an be reduced. Topics covered are types of barricades and when to use them, responsibility for barricades and procedure for entry into barricaded areas.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Temporary Barricades (Acordonamiento  more...

Short Story Secrets Designed for the writer who wants to move beyond a first draft. The short story form is making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development,  more...

Shipping Infectious Substances (IATA and DOT) ...encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D. The course meets the requirements for training as specified in 49 CFR 172 Subpart H, including testing of participants. This course does not cover driver training as required for each hazmat  more...

Selling With an Unfair Advantage: No Lying, Cheating or Deception ... to listen for; recognizing and handling objections; then when, how and what`s of getting action. The new millennium is complex and different. To prosper requires a fresh approach to selling. This program clearly reveals what you and your salespeople can do right now to help your customers buy more from you. You can go through the 5 sessions in about 2 hours each. Each session has a  more...

Shipping with Dry Ice ...encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full  more...

Respiratory Protection ...re present or oxygen is depleted. Your workers will learn when respirators are needed, and when they are unable to provide enough protection. They will discover how to inspect, wear, clean, maintain, and store all types of respirators, disposable particulate, full-face masks, SCBA, and more. You can breath easy knowing your workers have successfully completed our new Respiratory Protection  more...

Senior Professional In Supply Management (SPSM ) Certification Program ...arn exactly how to deliver results for your employer. And when you make your employer more successful, your own career success is likely to follow! Earning your SPSM Certification is a three-step process. Here are the three steps...Step #1: Complete the six highly personal and interactive online classes of the SPSM Certification Program. You earn 44 Continuing Education Hours (CEH`s) by  more...

QuickBooks Pro 2005 ...ovides an easy to follow self-paced format. You determine when you want to learn and the instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software. Welcome to the QuickBooks Pro 2005 Training Series The QuickBooks Pro 2005 course will teach you how to efficiently  more...

QuickBooks Pro 2006 ...ovides an easy to follow self-paced format. You determine when you want to learn and the virtual video instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World`s most popular accounting software. For beginner or anyone with prior accounting experience. Welcome to the QuickBooks Pro 2006 Training  more...

Professional Writing Skills at a Glance ...tences guides your readers smoothly through your message. When choosing your words, always let Economy, Simplicity, and P recision be your guideWriting Process: The three stages of the writing process include pre-writing, writing, and re-writing. You will practice ways to determine your purpose, meet audience needs, discover your most comfortable method of writing, brainstorm and mind-map to  more...

Pharmacy Technician National Certification Exam Preparation Course ...oice questions and is given over the course of two hours. When you register to take the National Certification Exam, it will cost you $129. Then, if you do not pass the exam, you will have to pay $129 for each attempt! Don t let your original registration money go to waste by not being fully prepared for this exam! Improve your chances for success with the National Certification On-Line  more...

Personal Protective Equipment ...n, but it is still important for each worker to recognize when personal protective equipment (PPE) is needed, what PPE is needed, what it can do, and how to care for it. Welcome to Personal Protective Equipment ?One small step for man, one giant leap for mankind.? Hopefully no environment your workers face will be as inhospitable as the moon, but it is still important for each worker to  more...

Newsletter Writing for Non-Profit Organizations ...t. Non-Profit Organizations have unique budgetary issues when it comes to collateral materials such as newsletters. Often an information source as inexpensive to produce and distribute as a newsletter is overlooked due to misunderstanding the amount of work and expense involved. In this course the Student will learn how to create a quality newsletter from concept through distribution, and  more...

NETS`T - National Education Technology Standards for Teachers ... indicators that provide specific outcomes to be measured when developing a set of assessment tools. The standards and the performance indicators also provide guidelines for teachers currently in the classroom. More than 90 percent of U.S. state departments of education have adopted, adapted, or referenced ISTE NETS because they are sensible, usable, measurable?and they support states` content  more...

MSHA Part 46 Refresher ...tches the template for Part 46 training provided by MSHA. When completed, your training will need to be certified by the person in your company responsible for mine safety and health training. Who Should Take This Course Mines must offer this safety and awareness training to persons performing all types of mining activities in MSHA Part 46 operations and to contractors who have frequent or  more...

MSHA Part 48 Surface Mining Refresher ...tches the template for Part 48 training provided by MSHA. When completed, your training will need to be certified by the person in your company responsible for mine safety and health training. Who Should Take This Course Mines must offer this safety and awareness training to persons performing all types of mining activities in MSHA Part 48 operations and to contractors who have frequent or  more...

Negotiate Profitable Real Estate Deals--Instructor-Led A Trump U Course- More times than not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured. Students may complete this course within a reasonable  more...

Negotiate Profitable Real Estate Deals--Self-Directed A Trump U Course- More times than not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured.Students may complete this course within a reasonable period  more...

Master Search Engine Optimization Competencies for Web Developer (MSEOC) ...b site promotion and marketing. Search engine submissions when done by certified professionals will result in significant search engine rankings for your personal or your client`s website. Web certification standards, especially as it relates to qualifying a search engine placement service, which guarantees top 10 search engine placement, must be stringent. For this reason, we have developed  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led A Trump U Course- Rental property owners can profit from what entrepreneurs know: success lies in examining all aspects of your business, looking for opportunities to reduce expenses and maximize income. In this exclusive course, TrumpU experts will show you how to position your property correctly for the target market, manage problem tenants, market your property, and more. Students may complete  more...

Legal Nurse Consulting Certificate Program ...of study. Below is the syllabus with reading assignments. When you complete the reading assignments for Module 1, and you have had any and all your questions answered by the instructor, you may go ahead and take the examination for Module 1. When completed, submit it to the instructor and begin your reading assignments for Module 2, and continue this way to completion of the entire course. Now,  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...group classes We all know that learning is more effective when it takes place in a group. Interacting in a group helps to motivate and brings out the personal best in each student. That?s the reason why we assign a group to all of our students according to their level. New groups will start every month, as long as the minimum number of students required for a class has been met. If we must wait  more...

Learn How To Write Effective Persuasive Written Communication ...l begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work(baseline).  more...

Lean Manufacturing Personal Training Library ...er 50 data analysis tools and helps the student determine when and where the various tools can most effectively be applied in the problem-solving process. (2 Units; 2 Assessments; Approximately 7 hours of training.) Mistake-Proof It! training includes a comprehensive background on techniques as well as the steps required to implement those techniques. Over 150 examples of mistake-proofing are  more...

Job Safety Analysis ...lays in you safety planning. It will help them determine when a JSA is needed, what type of jobs require one, who should conduct one, how its conducted, and ways to eliminate and reduce hazards without developing a complex. Don`t trust job safety to your unconscious; transfer your desires for worker safety into reality with our new Job Safety Analysis course. This course can be taken in a  more...

Ladder Safety Training Program Going up? Elevate the level of workers knowledge so they can safely use this common but dangerous equipment, the ladder. Welcome to Ladder Safety Training Program Going up? Elevate the level of workers? knowledge so they can safely use this common but dangerous equipment, the ladder. In our Ladder Safety-training program, learn to select the appropriate ladder for your application, inspect  more...

Learn How to Write Persuasive Web-Based Text ... with the creation of a baseline web or written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work  more...

Instructor Led-Search Engine Training Workshop ...t your rankings in the search engines and will inform you when those rankings change. For the program to be of maximum benefit, you must ?tweak? your website by analyzing it and making the changes necessary to ensure its success. By completing each lesson, students will look at all the strategies in the search positioning process through analyzing their site, handling of keywords, basic HTML  more...

Intermediate XML: Creating a DTD ... an explicit structure that will be relied on by a parser when it checks those documents for validity, and finally, a roadmap through those documents for software that will carry out further manipulation and formatting of those documents. This course explains the role of the DTD in an XML environment, walks you through each component of a DTD, and shows you how to create an entire DTD based on  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...there any other words out there to describe your lessons? When I started going through your lessons, I felt I had hit the jackpot. I find your material easy to understand and I know I am learning a little at a time, but learning for sure. I like what you said about learning HTML the right way and I believe your teaching of these HTML lessons is the right way. Thanks John" Dale from California  more...

How to Setup & Secure Your Home Computer Having a secure computer at home is just as important today as is securing computers at work. This course will teach you how to and what steps to make sure your computer is safe. Whether you use your computer for business or pleasure, it is so important that you have a computer that is safe and secure. It is no longer the norm to turn on your computer and use it for games and what not. Now, with  more...

How to Critically Evaluate Your Business Plan A Trump U Course- Thinking like an entrepreneur means making the most of your opportunities. To achieve your dreams, you must know how to examine your plans critically. And you must learn to set milestone goals that you can count on. With this course, you will develop the vision and analytic skills you need. Learn how to create the business plan that will change everything for you. Students may  more...

IATA Dangerous Goods ...encompasses all of the activities which must be addressed when preparing a dangerous goods for shipment by air. This course has been updated to include recent changes to the regulations, using the latest Edition of the IATA Dangerous Goods Regulations. The course is designed to help employers meet the requirements for training as specified in Section 1.5 of the IATA Dangerous Goods Regulations  more...

HTML 4 ...; an Information Technology training development company. When he`s not working madly to meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time  more...

Hazard Communication (HazCom) ...s and the identities of the chemicals they are exposed to when working. This course is designed to assist both employers and employees in learning about work hazards and how to protect themselves. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6  more...

Harnessing the Internet This tutorial is a basic introduction to the Internet as a reference resource for individuals who work in public libraries. Harnessing the Internet Anyone who has ever used the Internet knows how vast and confusing this electronic resource can be. Working in a public library, you most likely use the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you  more...

Health Insurance Portability and Accountability Act Training This course will provide Health Insurance Portability and Accountability Act training. We will be covering the five pieces of HIPAA legislation Transactions, Code Sets, Privacy, Security, and Unique Health Identifier. All users interacting with Health Information are required by federal law to have HIPAA training. Designed for everyone that deals with the healthcare industry, this course is  more...

Find and Purchase Income Producing Properties--Instructor-Led A Trump U Course- To make big profits, every successful real estate investor has to find great deals. In this course, you will learn to identify residential properties that can earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact  more...

Find and Purchase Income Producing Properties--Self-Directed A Trump U Course- To make big profits, every successful real estate investor has to find great deals. In this course, you will learn to identify residential properties that can earn you those big-time returns. And you will learn to increase those returns by combining your personal goals with in-depth market analysis.Students may complete this course within a reasonable period of time. Contact  more...

Expert Certificate Course in Medical Billing ...nowledge needed to succeed in this medical-support field. When you begin working in the healthcare industry, you will be armed with all of the medical billing skills and confidence you need to do an outstanding job. This course also touches on the business acumen needed to market your new billing skills. This marketing knowledge will prove valuable when dealing with clients. Welcome to our  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ...prepared by doctors so youare ready for the working world when you graduate. We employ six MT instructors,train you in an online-friendly manner, and encourage students to interact witheach other in online forums. All course material fees included. Set for a 1 yearcompletion schedule. Students are given instant access to the online course and are able to being their course of study. As you  more...

ESL for Business - Letters and Memos ...find your weak writing skills leave you at a disadvantage when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business- Letters and Memos. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular  more...

ESL for Business - Special Documents ...find your weak writing skills leave you at a disadvantage when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business- Special Documents. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular  more...

DOT Hazardous Materials Transportation ...encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each  more...

Doing Business in China ...mmon to meet, hold conference calls, and travel overseas. When you re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in China course, you will be  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led A Trump U Course- There`s more than one way to profit in real estate: in fact, there are three basic techniques: amortization, cash flow, and appreciation. This exclusive online course uses cutting edge interactive features to show the ins and outs of proven strategies: from fix-and-flips to condo conversion, from refinancing to trade-ups. Most important, you learn which fits your goals. Students  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed A Trump U Course- There`s more than one way to profit in real estate: in fact, there are three basic techniques: amortization, cash flow, and appreciation. This exclusive online course uses cutting edge interactive features to show the ins and outs of proven strategies: from fix-and-flips to condo conversion, from refinancing to trade-ups. Most important, you learn which fits your goals. Students  more...

ESL for Business - E-mail Communication ...find your weak writing skills leave you at a disadvantage when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business - E-mail Communications. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents  more...

Doing Business in India ...mmon to meet, hold conference calls, and travel overseas. When you re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in India course, you will be  more...

CSS ...; an Information Technology training development company. When he`s not working madly to meet the next deadline, Robb can be found floating on a high-mountain lake with a fishing pole in hand.Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time  more...

Comprehensive Medical Coding Training ... thoroughly enjoyed coding the charts. It is encouraging when I code the chart 100% correctly (has not happened too many times!!!) but practice makes perfect. I have 25 charts left before completion." Pat "I want to say THANK YOU for always being so prompt in answering my questions. You have been very helpful and encouraging and I have enjoyed this course immensely. I have recommended it to  more...

Complete Guide to Medical Math for the Health Care Professional (Crane) ... are worked out step-by-step for you to use as guidelines when performing your own calculations. Tutor Sheets(tm) we bring you this exclusive learning tool. Every Tutor Sheet(tm) problem guides you through each step just as if you had your own personal tutor!Homework Problems - Hundreds of homework problems to practice and master each type of calculation. No One Does It Better! Chapter 1 ?  more...

Building with the Basics: Grammar and Punctuation ...od grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Welcome to Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities for participants  more...

Build Your Own BIZ(tm) - Teamwork This course will help you learn to build strong and effective workforce teams.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation. Build  more...

Build a Powerful Branding Strategy--Instructor-Led A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Build a Powerful Branding Strategy--Self-Directed A Trump U Course- The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable  more...

Build Your Own BIZ(tm) - Customer Service That Sells ...er Service Providing outstanding customer service happens when your employees understand and embrace the concept of customer service. This course will help you define how you are currently doing with your customer service efforts and implement action steps to improve the level of customer service your are providing. The class includes video, text, and downloadable resources. Description of  more...

Bartending to the Max-Online ...fessional. Her students have often been hired as managers when applying for a bartending job due to the lessons learned from this course. Kellie will teach you the basics that will put you on the road to quickly become a professional. She has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her bartenders  more...

Basics Of Smart International Procurement ...aspects of procurement that you don?t have to worry about when buying domestically. Differences in cultures, laws, communications, currencies, and more have to be understood to support international procurement. And if you don?t have a good foundation, your international procurement efforts will have a higher probability of failing. But the good news is that the details of successful  more...

Bartending the Easy Way-Online ...bartender. Her students have often been hired as managers when applying for a bartending job due to the lessons learned from Bartending the Easy Way. Kellie will teach you the basics that will put you on the road to quickly become a professional. She has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her  more...

An Entrepreneur`s Guide To Starting A Medical Billing Company A 25 page self-directed marketing course designed for those interested in establishing a home based medical billing business. Student may submit questions and have materials reviewed. This course is designed to help you establish, and answer questions you have, about starting a home based medical billing business. The course is designed to guide you on how to establish yourself as a medical  more...

Adobe RoboHelp Workshop ...izzes on the chapters of this book. Educational Discounts When you sign up for this class, you may become eligible to purchase RoboHelp (Full Version) for a discounted price plus shipping charges. If you are registering through an accredited college, university, community college or technical college, you will be required to provide an ?offer of proof? that you have enrolled in this course of  more...

Advanced Certificate in Technical Writing ...cate in Technical Writing is born out of the concept that when given choices, adult learners can best choose for themselves a course of study that is applicable to their needs in the workplace. This program offering allows students to choose from over 20 different topic areas and to propose a course of study that they may engage in under the guidance and direction of a seasoned Senior Technical  more...

ADA Training & Certification Program ...tal or physical impairment that is an ADA disability Know when disability-related inquires are appropriate Offer and implement reasonable accommodations Understand when an employer may require medical examinations Individuals improve their knowledge and performance levels Managers have a quick, easy, and trusted way to train personnel in compliance-required areas Ownership receives quantitative  more...

Accounting In An Hour Whether you re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

Accelerate your Business Growth--Instructor-Led ... product or service (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a new product but doesn`t know what to do with it. Your job is to help him develop a "new product strategy " that will get his product to the right  more...

Accelerate your Business Growth--Self-Directed ... product or service (your "offering") to the marketplace. When you think about developing a product or service strategy, you should think about it in five distinct stages Here is the situation you`ll be facing: a local gym owner has a great idea for a new product but doesn`t know what to do with it. Your job is to help him develop a "new product strategy " that will get his product to the right  more...

A Workshop Approach to Mastering RoboHelp Office (Latest Release) ...ied to all participants. EDUCATIONAL DISCOUNT INFORMATION When you sign up for this class, you become eligible to purchase RoboHelp (Full Version) for only $499 (regularly priced at $899) plus shipping charges. If you are registering through an accredited College, University, Community College or Technical College you will be required to provide an ?offer of proof? that you have enrolled in the  more...

5 Steps to Effective Persuasive Business Communication ...l begin with the creation of a baseline written document. When the first assignment is completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work  more...

Adobe Photoshop CS4 Extended: Essentials Adobe Photoshop CS4 Extended: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and  more...

Adobe Flash CS4 Professional: Essentials Adobe Flash CS4 Professional: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and  more...

Applying Leadership Basics Course description -- Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation,  more...

Conflict Intervention ... -- This course is valuable for anyone who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties, and following  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues  more...

Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating  more...

From Executive-level Sale to Strategic Partnership Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue.  more...

Delivering High-impact Sales Presentations ...he most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation.  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...t important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact presentation. You'll then explore ways to successfully  more...

Measuring Project Outsourcing Success To assess the tangible and intangible performance of an outsourcing partnership and determine when to terminate the relationship  more...

Communicating in Sales Teams ...evel, and indeed at every level of the company. At a time when rapid change is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in fostering communication skills within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive  more...

The Profession of Selling Consider how the following definitions relate to a successful career in sales: Principle - a rule or code of conduct; Strategy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling" course is designed to present the  more...

Communication Skills to Fast-track Your Career ...When it comes to communication, are you a high-speed modem or two tin cans and a string? If you want to put your career on the fast track, you'll have to communicate with the best of them. In this course, you'll sharpen your listening skills and improve your written and oral communication skills as well. Finally, you'll put it all together to produce audience-pleasing presentations. Communicate  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this  more...

Preparing for Change ...When the organization you work for changes, and demands that you change along with it, wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But change is also a new beginning--a springboard into a new and potentially exciting personal future. "Preparing for Change" focuses on the mental attitudes and behaviors you need to develop in order to take  more...

Communication during Organizational Change Change can be shocking to you and your co-workers. By definition, it is a time of uncertainty and, therefore, turbulence, and it puts relationships under strain. How successfully you communicate is a vital measure of how well you deal with change. "Communication during Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The  more...

Success over Stress ...l, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health." Stephen Palmer, "Occupational Stress".Contrary to popular belief, stress itself is never a good thing--it is always harmful. This course will show you the difference  more...

Techniques for Improved Time Management ...o know what you want to do, before you can decide how and when you are going to do it. You then need to establish deadlines. If these deadlines are unrealistically tight, your interest and commitment in the task may be undermined, or you may experience stress which can have a negative effect on your performance. Deadlines are important, but they have to be realistic. Making "To-do" lists is a  more...

Risk Basics In today's management revolution, risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques are vital survival  more...

Approaches to Risk Management ... making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the right risk can mean the difference between an organizational win or disaster. The basics of analysis and assessment are presented  more...

Integrating Change in Your Organization ...chanisms that are flexible enough to allow ongoing change when necessary. To do this, you need to develop committed and flexible teams, and create an atmosphere that allows open and frank discussion about how improvements can continue to be made. Effective teams, performance management, and well-placed policies are needed if your organization is to truly benefit from the change process.  more...

Promoting Your Brand to Consumers ...when you hear a brand name and then start noticing that brand name at every turn? You hear a contest promotion on the radio, get a coupon in a magazine, see a commercial on the television, or notice a celebrity endorsement on a billboard. It's as if, suddenly, someone flipped a switch and that brand name appeared out of thin air. What do you call that phenomenon? Integrated marketing  more...

Evaluating Brand Effectiveness Your company spends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand  more...

Managing and Maintaining Brand Equity ...hing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new competitors come into the  more...

Critical Thinking Skills for Managing ...when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical Thinking Skills for Managing course charts the concepts  more...

The Foundations of Creativity and Innovation ...often have many of their best ideas once they leave work, when performing the most mundane tasks? Is this a coincidence, or is there a particular reason for it?As more and more organizations encourage employees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations of creativity and innovation, how creative thought happens, and what is  more...

Evaluating Creative and Innovative Ideas ...to expose them to evaluation. This can be a painful time, when you feel protective of "your baby." After all, up to this point, you may have been guarding your idea against any criticism.Yet in a hard-nosed business world, all ideas must undergo intense scrutiny to enable their true potentials to be assessed.In this course, you'll be determining what aspects of creative and innovative ideas  more...

Implementing Creative and Innovative Ideas ...when it is implemented successfully in the organization.After all, what's an idea without execution? Execution is crucial if the idea is to start making or saving money.The process of implementing creative ideas is what makes great ideas become brilliant ideas. But this success is never immediate. On the contrary, even the greatest ideas demand careful management of the implementation  more...

Management Development for Technical Professionals ...ertain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will analyze the traits and skills you currently possess. Then you  more...

Problem Performance Prevention Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

Addressing Problem Performance ...When the relatively informal measures that most managers will attempt fail, there has to be recourse to a more formal and powerful approach. This is the progressive disciplinary approach. Organizations need to have a clear and defined policy outlining their approach. Discipline is a very difficult time for both managers, and the employees they are applying this procedure to. So the onus on  more...

Managing the Change Process ...but they aren't quite as you imagined. It's at this stage when employees need their manager's reassurance, support, and understanding if they are to move out of their confusion and settle into a new way of working. "Managing Through the Change" gives you an insight into the types of issues that will face you and your employees, and provides you with guidance to ensure that you can support your  more...

The Food and Beverage Industry Overview Version 2 ...rin in his famous work, The Physiology of Taste. However, when leading food and beverage manufacturers introduce more than 15,000 new products every year with an average success rate of only 25 , such happiness can be fleeting. Few industries have as much pressure placed upon them as the food and beverage industry - pressure to meet food safety regulations, to keep up with the constantly  more...

Delivering 360-Degree Performance Feedback Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...

Performance Reviews ... with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they are planned. Sometimes, a manager will have to tell an employee that his performance isn't good enough--despite all earlier  more...

Trends in Coaching ...When is a good time to coach? And what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks.  more...

Managing Delegation ...re of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and developing performance standards. You will also acquire skills in  more...

The Facilitator Role Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or autocratic groups. Identifying  more...

Facilitating Meetings and Work Groups ...t you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying different types of  more...

Facilitating Difficult Situations ...ing direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air when there is tension? Welcome to the tough stuff in facilitation. In this course you will learn to recognize and deal with the most difficult aspects of facilitating groups. You will explore typical trouble spots,  more...

Facilitative Tools and Formats Offering Options ... well as how to structure groups that are easy to debrief when the full group reconvenes. Other options abound. What about experiential learning techniques, structured go-arounds, or computer-aided meetings? Finally, you will explore the benefits and pitfalls of chart writing. Communicating information in meetings is an essential factor to their success. Charts can help you clarify information,  more...

Proactive Approaches to Stop Negativity Quite often you may have found it difficult to communicate with a negative thinker. It is quite possible that the negative thinker remained closed to what you were saying. Instead of getting frustrated with the situation, using the right confrontational or coaching skills would help the negative thinker to see reason. This course offers you proven methods to help a negative thinker overcome  more...

Call Center Telephone Sales ...ul? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time is money Remember this course is dependent on the previous call center  more...

Management Tools and Metrics ...d measurement tools a professional CSS is expected to use when dealing with individual customers and participating in the overall operation of the Support Center. The skills and knowledge required include how to use tools associated with problem, change, knowledge, and security management. This course helps to prepare learners interested in the HDI Customer Support Specialist (CSS)  more...

Effective Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...

Inbound Call Center Technology Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how  more...

Working with Internal Customers Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and  more...

Overcoming Internal Customer Service Problems ...with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll  more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering  more...

Identifying Your Customers Expectations ...cy of the automated systems will be appreciated. However, when asked, customers frequently say they would be willing to pay more to be given the opportunity to deal with "real people." The only way to discover what's important to customers is to ask them, and the second lesson of this course shows you how to do just that. You'll learn how to extract the qualitative customer feedback that  more...

Using Surveys to Measure Customer Satisfaction ...when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the tools to do this.Once you have  more...

Bridge the Expectations Gap ... shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is  more...

Leading a Customer-focused Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work  more...

Discovering What Your Customers Want ...er satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the result is frequently customer dissatisfaction. To overcome this risk, you must begin by developing a customer satisfaction system before you develop the survey. In this course, you'll explore the bottom-line payoffs for building customer satisfaction. You'll  more...

Advancing Service Expertise It's obviously a treat to have a sumptuous meal at a five-star restaurant, or be doted on at a five star resort. But five star service extends beyond our personal entertainment. A certain degree of pampering is key to achieving customer loyalty, and this course shows us how to make "five star attitude" an integral part of our service commitment. These lessons are designed to foster awareness and  more...

Customers Confrontation and Conflict ...how to handle one It's challenging to stay service-minded when the person you are dealing with is being "difficult." This course will give you the perspective to effectively cope with customer conflict, and sound methods to deal with all types of potentially confrontational situations. You'll be able to identify elements of emotional response that interfere with good customer service. Staying  more...

Overcoming Difficult Service Situations ...course is designed to give you the means to hang in there when the going gets especially tough. Recognition of the warning signals is an important first step. Then you'll practice strategies that de-escalate confrontational clients. Admitting mistakes is an easy concept, but for most people, it's not so easy to do. This training adds just enough sugar to make the medicine go down, helps us let  more...

The EXCEL Acronym Instilling Service Excellence ...way. It's a great relief to be able to say, "Case Closed" when there's a problem area with a customer. But it takes planning and proactive thinking to stay ahead of trouble-spots, and in the "C" topic, this course gives you the steps to close off problematic customer issues by anticipating them. The next letter is "E" for EMPOWER YOURSELF, one of the most crucial concepts to being a great  more...

The Call Center Industry ...When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three  more...

Writing a Business Case ... is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good business case will help you justify resource allocation to key decision makers and secure funding for your project. Otherwise, you may be eaten alive by the competition In this course, you will learn how to plan, write, and present a  more...

The Impact of Culture on Communication ...dden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value the differences between you, can help get your working relationships off to a flying start.In this course, you'll examine what culture means and what it doesn't,  more...

The Art of Global Communication ...all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure that what you're saying--and the way you say it--will not cause offense to your cross-cultural audience. In this course, you'll find out more about the cross-cultural communication process, and consider body language, gestures, and active listening. You will also examine  more...

How to Work with Negative People and Procrastinators ...when people say they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or  more...

Effective Telephone Techniques This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...

Making Telephone Calls Count ...ver the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the  more...

Establishing a Relationship with Internal Clients ... them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs clearly, in terms of project requirements and the way they work. By understanding your clients, you  more...

Creating Effective Contracts ...When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting  more...

Resistance and Technical Professional Consultants ...When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to  more...

Optimizing E-mail at Work ...on. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take advantage of these opportunities. This course will tell you what makes e-mail unique and  more...

E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success.  more...

Emotional Intelligence and Teamwork ... for advice, and she had no trouble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty much to herself, was struggling to understand Elizabeth's popularity. When she questioned her team leader, his response was, "You need to be more social." Stunned, Cassandra returned to her cubicle. Social? More social? What does that have to do with  more...

Crafting Deals ...ow to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or maybe winning an argument. Recall the situation. How did you approach it? Were you confident about winning?  more...

Connecting and Communicating ...e Carnegie understood the complexity of human interaction when he said, "When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion." In this course, you will discover methods of emotionally connecting with people in ways that capture their attention and interest in you. You will be introduced to methods of building trust and rapport. You will  more...

The Process of Negotiation ...ar." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any  more...

The Dynamics of Interacting ...ting with others is connected to success? Think of a time when you got the results that you wanted. Can you also recall the quality of your interaction in that particular situation? How might your results be connected to success? This course is about developing your ability to dynamically interact with others. You will examine types of negotiating styles and strategies and ways to best apply  more...

Negotiating Inclusively ...sly understood the benefits of investing in relationships when he spoke these words. Having the ability to effectively negotiate among diverse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you approach an individual in either of these situations? What if your  more...

What to Do When the Going Gets Tough ...rds of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it  more...

Mastering Negotiation "Knowledge is a treasure, but practice is the key to it." This quote by Thomas Fuller captures one of the guiding philosophies of master negotiating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master  more...

Presenting Successfully ...each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a simple but powerful method for selecting the right content, and then structuring it. Controlling nerves is an important part of preparing, and this course helps you to remove anxieties in the  more...

Delivering the Message ...practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look  more...

Available Presentation Resources This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be  more...

Preparing a Business Case Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case,  more...

Contracts in Commercial Transactions ...tive business decisions, managers must clearly understand when they are forming an enforceable contract and when they are not. This course presents strategies for making an offer, successfully negotiating, and designing contracts that protect the rights of the organization, customer, and other interested parties. Finally, this course explains the legal implications of breach of contract and  more...

American Business Formations in the 21st Century As a manager for your organization, you likely conduct business with numerous companies from different industries and of varying sizes and complexity. And just as you interact with individuals differently based upon their personalities and positions, so too, you conduct business with other companies based upon their different formations. In American business, there are four primary formations:  more...

Lawsuits and Negotiations This course discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and  more...

Experiencing Anger Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with  more...

Effective Interfunctional Relationships Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured  more...

Effective Intercultural Relationships ...ness communication and relationships being misunderstood. When operating interculturally, mistakes are easily made when you take appearances and meaning for granted. This course lends significance to the term "multiculturalism." In this course, you will learn about the many ways in which mini- to macro-cultural behavior and attitude can vary, around the corner and around the world. This course  more...

Effective Relationships with Customers ...rs and developing equal, trusting partnerships with them. When you limit your investment in your customer relationships, you also limit your growth potential. Developing strong, respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why  more...

Effective Relationships with Business Partners ...when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. The key to creating a successful partnership lies in the ways in which  more...

Standard Business Etiquette The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of  more...

Communication Business Etiquette How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you  more...

Etiquette at the Business Meeting ...when others speak, sit not when others stand, speak not when you should hold your peace, walk not on when others stop. Was George Washington referring to the etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are considered  more...

Foundations of Grammar ...When do you use "your" or "you're"? "Me" or "myself"? Is "good" an adverb or an adjective? Understanding how to use various types of words is a building block of good writing. To be a good writer, you must have a thorough understanding of the basic parts of speech that identify and classify types of words. Then, you must be capable of applying the necessary guidelines for more complex uses of  more...

Understanding Writing Mechanics ... How do you know what should or shouldn't be capitalized? When is it appropriate to abbreviate words, names, places, and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This course gives you the answers. You'll explore the rules of capitalization and abbreviations. You'll learn some of  more...

The Mechanics of Communicating Effectively Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this  more...

Workplace Communication Skills ...communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be avoided by using certain communication techniques to establish intent, both other people's intent, and your own. This course covers  more...

Communicating for Results ...ollaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication required to maintain customer  more...

Resolving Conflict with Communication Skills ...imized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together with a practical demonstration of the styles and communication involved in the negotiated  more...

Communicating for Contacts Although the old adage, "It's not what you know but who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your  more...

Crisp Composition ...When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to  more...

Writing to Reach the Audience ...when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All  more...

Listening Basics ...sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and  more...

Coping with Criticism and Feedback ...iven to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will  more...

Business Travel Safety - Safety Measures for Travelers In Business Travel Safety: Safety Measures for Travelers, you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when  more...

Principles of Marketing - Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

Making Decisions Dynamically Your decisions determine your life. Nowhere is this simple statement so unabashedly evident as in today's business world. Made consciously or unconsciously, your decisions represent the fundamental tool you use in facing the opportunities, challenges, and uncertainties of life. It's not a case, however, of "make a decision, any decision." The increased complexity and competition of the 21st  more...

Tables Accessibility and Standards in Dreamweaver CS3 ...When designing a site, it's important that your content is structured in an intuitive and accessible manner. Creating a site layout based on tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure a site using tables, and examines creating and manipulating tables, layout modes, and working with tabular data. Building an accessible web  more...

Getting Results by Building Relationships ...end," but no one's even come close to calling you "boss." When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, "Life is not always a matter of being dealt a winning hand, but sometimes, of playing a poor hand well." In the corporate  more...

Results and Teamwork without Authority ...When it comes to being a member of a team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to  more...

Creating Change Gaining Allies "If you scratch my back, I'll scratch yours." Is this an effective strategy for gaining allies to create change? How about, "If you do it my way, you'll feel better about yourself"? Finding and winning partners for the purpose of creating change is not easy in the intensely competitive and harried environment of the corporate world. It's especially difficult when you lack authority. The people  more...

Communicating to Get Results ...When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various  more...

Obtaining Results from the Boss What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing  more...

The Fundamentals of Effective Thinking ...cannot be solved at the same level of thinking we were at when we created them." It necessarily follows that you must raise your own level of thinking in order to solve pressing business problems and make effective decisions. In this course, you'll explore how to think about the most critical business skill of all--thinking itself. You'll first learn about the counterproductive thinking  more...

Problem Framing ...When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight  more...

Problem Solving Generating Alternatives ...When faced with any problem, it's tempting, especially in today's frenzied business atmosphere, to either take the easiest route or rely on the old tried-and-true methods. But how many times have you taken a certain action and realized afterward that you had more options than you realized? Now more than ever, today's business world is complex and multifaceted. As a positive result of that  more...

Microsoft Windows 2000 - Active Directory Design Directory Services Infrastruct To provide an overview of the Active Directory design process and describe the main design considerations when planning network services and security  more...

Planning and Starting the Deployment of a NET Web Application To outline the primary considerations and decisions that a developer needs to make when planning the deployment of a .NET web application, and to explain the appropriate use and installation of private and shared assemblies in that deployment  more...

Estimating Activity Costs ...anagers are familiar with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs  more...

Elements of Project Human Resource Management ...When project managers set their sights on delivering creative project solutions on time and within budget, they must select and manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding  more...

Implementing Project Human Resource Management ...perienced the synergy of a well-functioning project team. When such a team exists, a project seems to run itself. A few of the secrets to a project's success include building a project team through obtaining the necessary human resources, developing team competencies, and monitoring performance to boost project performance. Project Human Resource Management is concerned with acquiring,  more...

Project Integration Executing and Completing a Project ...gh decisions about where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project processes,  more...

Planning and Identifying Project Risk ...s uncertainty affects decisions and outcomes. Risk occurs when decisions are made without perfect knowledge--in other words, nearly all the time. It is the project manager's job to assess and control risk, to avert or minimize its adverse effects, and to capitalize on its positive effects. In this course, the project manager will learn when and how to plan for risks and how to identify risks  more...

Project Scheduling ...when people hear the words "project management," they think of schedules. Even though project management is much more than just scheduling, one aspect of it--project time management--is about planning when project activities will occur. This course introduces the basic principles of creating and maintaining a project schedule. It will cover the project inputs, tools and techniques, and outputs  more...

Oracle Database 11g Managing Resources and Task Automation To identify ways to ensure that resources are being put to best use and database jobs are performed when they should be, using the Database Resource Manager and the Scheduler.  more...

Oracle 11i E-Business Suite Multi-Org To identify characteristics and key features of Multi-Org and to identify the considerations to make when implementing Multi-Org  more...

Portfolio Management Process Groups The processes involved with portfolio management are meant to enhance the likelihood of a portfolio yielding the intended results. However, these processes should only be used as guidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team  more...

Oracle Database 11g Database Replay and Automatic SQL Tuning Explain the benefits and uses of Oracle Database 11g's crucial developer tools, Database Replay and Automatic SQL Tuning, when setting up and testing a database  more...

Oracle Database 11g Performance Monitoring Recovery Concepts and Backup identify the steps for ensuring an Oracle Database 11g database is available to users when needed, by monitoring its performance, anticipating and avoiding database failure, setting up instance recovery options, and creating backups.  more...

DHTML and Cascading Style Sheets To outline how and when to use basic DHTML and to describe how to use Cascading Style Sheets for positioning and formatting in web pages  more...

Project Management Fundamentals The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a  more...

Transitioning into a Project Management Role ...ct management role with no formal training or experience. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine your project management skills, but this  more...

Ethics and Professional Knowledge ...t are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities.Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to pass on that knowledge to others, and to assess and enhance individual  more...

Advanced Project Leadership - Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that  more...

Advanced Project Leadership - Selling Project Management to the Organization This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as  more...

Virtual Team Management - Coaching Virtual Team Members In "Virtual Team Management: Coaching Virtual Team Members," you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the  more...

Introduction to Requirements Planning ...eral considerations that the business analyst should make when planning requirements. The course also examines how to classify roles within a project, outlines the techniques used to draw up a list of stakeholders, and demonstrates the different work division strategies that can be applied to a project. This course is aligned with the International Institute of Business Analysis (IIBA) Body of  more...

Analyzing Requirements Using Models ...pment methodologies that a business analyst must consider when modeling software or business systems. These approaches include business process, object-oriented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the solution by first understanding each of  more...

Advanced Project Management - Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for  more...

Troubleshooting Windows Vista Deployments ...leshooting startup issues with the Vista operating system when it is dual-booted with another operating system, and using the Window Recovery Environment when Vista will not start. In addition, it explores troubleshooting operating system services using Event Viewer, command-line tools, and System Configuration. It also shows how to troubleshoot hardware devices and their drivers using Device  more...

Configuring and Troubleshooting Windows Vista Security ...er unwanted software that can be installed on your system when it is connected to the Internet. Vista also ensures that computers are kept up to date by automatically installing the latest security patches and updates. This course discusses how to secure Internet Explorer, and configure Windows Firewall and Windows Defender to secure computers. It also explains how to keep computer security up  more...

Managing and Troubleshooting Windows Vista Systems ...ndows Vista can be managed by using Group Policy settings when the system is part of an Active Directory domain, or by setting local group policies. Group Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and are automatically applied to prevent problems and implement standards. For easier administration, event forwarding can be  more...

Configuring and Troubleshooting Windows Vista Networking Microsoft Windows Vista provides the Network and Sharing Center to configure and diagnose networking connectivity. This feature also allows you to configure access to the network through wireless connections, and remote access using VPNs and Remote Desktop. Windows Vista can also use group policies to configure network security to encrypt traffic over the network when network services are being  more...

Preparing the Exchange Server 2007 Infrastructure Microsoft Exchange Server 2007 is the latest release in Microsoft's e-mail and messaging software. The core functionality of Exchange Server remains the same; however, some key components have been drastically changed. This course discusses the new features of Exchange Server 2007 and the hardware required to support an installation. Also discussed are the steps that should be followed when  more...

Disaster Recovery with Exchange Server 2007 Whether from a malicious user, a computer virus or any unfortunate event, there will most likely come a time when your Microsoft Exchange Server will become damaged or experience a loss of data. Through careful planning, the severity of these types of events can be greatly minimized. This course discusses how to plan and implement a disaster recovery strategy for an organization and recover  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...ify process improvement. This course will examine how and when to use the metrics and tools to select Six Sigma projects. The course explores some of the number-driven metrics, such as defects per unit (DPU), rolled throughput yield (RTY), defects per million opportunities (DPMO), and process capability indices. It also explains cost of poor quality (COPQ) as a metric used to assess and  more...