Online Where eLearning - Training Resources

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...n how your work fits into the organization`s process, and where the field is headed. You`ll learn best practices for planning, designing, writing, editing, and user-testing your documentation, online and on paper. Each week, you receive course materials from me and read material in Karen Schriver`s book. You can email me questions, stray thoughts, or concerns at any time, and I will get back  more...

So You Wanna Be a Web Writer or Editor Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work.  more...

How to Find Legitimate Home Employment ...is is it. You?ll learn how to find a legitimate business, where to look, what you will do to start the business, and what is involved after that. The course is designed to help you find legitimate work at home. You will be exposed to scams and what to avoid. You will learn the legal aspects of owning a business. In order to get a well-rounded concept of what you need to do, purchase of  more...

Introduction to Technical Writing for Industry ..., how your work fits into the organization?s process, and where the field is headed. You?ll get right into planning, writing, editing, and testing ? the key activities in a technical communicator?s day. Each lesson focuses on a specific area of technical communications and you will receive information, resources, questions and assignments geared towards the specific area. You can email any  more...

Learn MS Explorer 2000 online with eBooks! ...rth American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use.  more...

Learn MS Access 2000 online with eBooks! ...rth American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use.  more...

Learn MS Excel 2000 online with eBooks! ...rth American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use.  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ...t for them. Your customer has previous buying experiences where he or she has formed doubts and concerns. Concerns orobjections are natural in sales. Be ready to recognize objections and allow them to be a way for you to demonstrate how what you have to offer can reduce or relieve the concern. Without questions you may be talking to a general audience and minimize your ability to make a sale.  more...

21st Century Professional Networking The value of professional networking in the 21st Century has grown in value, methods and applications. This course examines professional networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this  more...

Introduction to ISO 9001:2000 ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and  more...

Windows Vista Essentials Windows Vista Essentials offers the tools needed to become a proficient Microsoft Windows Vista user in no time through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this  more...

The Internet - Applying the Basics to your Business ...anguage of what the Internet is, what are search engines, where did the Internet originate, what are keywords, etc. Module 2. Simple Techniques for Searching In this module, techniques for searching with tips and making your queries using Boolean language, simple words or stringing words together are outlined and explained. The search engines are explained in detail and how they are used for a  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued. The Entrepreneurship Certificate in Marketing Mastery Program A Trump U Course The Entrepreneurship Mastery Program is the most comprehensive, results-oriented distance learning program for entrepreneurs available on the online education market  more...

The Art of Active Listening ...chool, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is  more...

So You Want to be a Technical Writer! ...ou`ll gain an understanding of what technical writers do, where they work, the skills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to answer your questions about the profession. In addition, you`ll complete a series of short projects that will help you to assess ? whether  more...

SQL Server 2000 - XML-Enabled Applications Using SQL 2000 This course is designed to teach students the basics of SQL and XML in building and combining applications where database functions are required This course will give students a good understanding of how to use SQL 2000 in building and integrating applications that use or require a database and are enabled with XML. Course includes a primer for SQL and XML calls for SQL. Course also covers using  more...

Respiratory Protection ... be part of OSHA training for anyone who works in or near where poisonous gases or particulate are present or oxygen is depleted. Your workers will learn when respirators are needed, and when they are unable to provide enough protection. They will discover how to inspect, wear, clean, maintain, and store all types of respirators, disposable particulate, full-face masks, SCBA, and more. You can  more...

SalesPlus ...chool, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is  more...

Ready, Set, XML for Non Programmers ...w to write the names correctly, how to enter values, and, where to put the actual content. In frequent short exercises, you learn how to create all the components of an XML document?a prolog, with an XML declaration, comments, and processing instructions, and a body with elements, attributes, entity references. And you learn how to follow the standard structure with your tags, to make sure that  more...

Recognizing and Avoiding Burnout ...fy the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for managing your own frustrations and anger and getting back on track. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will give you the tools to  more...

Professional Bar Management Mastery Level Certification ... familiar with many new ways to raise sales and cut costs.Where else could I learn all about managing a bar? There are no other classes for the short-term, designed specifically for the bar area. This exceptional class will pay for itself in time saved and profits earned over and over again.Why do I have to learn all about bartending to be a bar manager? You can?t possibly be a good bar manager  more...

Phlebotomy Technician Career Training ...e a clinical rotation at a physician office or laboratory where you can obtain the necessary clinical hours obtaining 100 venipunctures and 25 fingersticks. It will be necessary to pass a national examination which indicates you have met the standards of competency to become a Certified Phlebotomy Technician.This course will cover the classroom portion only. Labs and externships are not part  more...

PC Fundamentals With Microsoft Windows XP ...ackgrounds and screen savers. This course will also cover where to go for help with using Microsoft Windows XP, as well as how to safely turn off a computer. The material is presented through explanatory text, real-world scenarios, and interactive steps. This course introduces students to the basics of personal computers. Students will learn what a computer is and how to identify and classify  more...

Negotiate to Win ...from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued. Negotiate to Win A Donald Trump Course- This is an intensive program designed to help you build critical skills and give you the ability to apply them to real-world business challenges. Negotiate to Win is an online series of six downloadable audio  more...

Microsoft Office 2007 Essentials This Microsoft Office course teaches you how to effectively use the Office 2007 Suite through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn. New users will be guided through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2007 edition. These courses will  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...eduled class you will be given a link to a bulletin board where you can check on a weekly basis when a class is being offered. You sign up for the class you want and when there is a minimum number of students, the class will take place. The material taught will vary from class to class to cover topics of interest at different levels.Working without virtual classes If you are not interested in  more...

Learn HTML All By Yourself- Advanced ...he more advanced features of HTML. This course continues where our introductory course leaves off. Our introductory course covered all the basic tags and covered topics such as creatings lists, creating links and placing images on your web pages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image for  more...

Lean Manufacturing Personal Training Library The Lean Manufacturing Library gives one learner access to four core Lean Manufacturing courses: Lean Manufacturing, 5S s: Workplace Organization, 8D Problem-Solving, and Mistake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well. The Lean Manufacturing course provides a comprehensive introduction  more...

Ladder Safety Training Program Going up? Elevate the level of workers knowledge so they can safely use this common but dangerous equipment, the ladder. Welcome to Ladder Safety Training Program Going up? Elevate the level of workers? knowledge so they can safely use this common but dangerous equipment, the ladder. In our Ladder Safety-training program, learn to select the appropriate ladder for your application, inspect  more...

Introduction to XML ...w to write the names correctly, how to enter values, and, where to put the actual content. In frequent short exercises, you learn how to create all the components of an XML document?a prolog, with an XML declaration, comments, and processing instructions, and a body with elements, attributes, entity references. And you learn how to follow the standard structure with your tags, to make sure that  more...

Intermediate XML: Creating a DTD ... for all your XML documents. This is a self-paced course, where you walk through the materials, and compare your answers with those in the back of my book. Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents. You are creating a vocabulary of tags to be used by the  more...

How to Critically Evaluate Your Business Plan ...will play the role of an analyst for Cheslow Investments, where you will critique some of the most critical components of a business plan based upon that of a real start-up company, Surfparks, LLC. You will need to determine the plan`s overall viability, and recommend whether your firm should invest in the idea. As you take on this responsibility, you will have access to experts who, through  more...

HTML 4 ... Robb began his career by attending Utah State University where he earned a Master`s Degree in Instructional Technology. Since graduation, Robb has worked for a variety computer hardware and software vendors building courseware and designing certification programs; including Novell`s Certified Novell Engineer (CNE) certification. In 2000, Robb served on CompTIA`s Network+ Advisory Committee  more...

Find and Purchase Income Producing Properties--Instructor-Led ...from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued. A Trump IACET Accredited Course. Find and Produce Income Producing Properties--Instructor-Led A Trump IACET Accredited Course This course is about combining market analysis with systematic, goal-oriented thinking to outperform the market. Many  more...

Fall Protection ...where, arms and legs flailing, you get smaller as your voice trails away and everything accelerates away from you as you fall into an endless pit. Well, in the real world, it`s not a dream; it`s a nightmare, and endless pits are a fairy tale. In reality, it`s not the fall that scares you; it`s the sudden stop at the bottom. Welcome to Fall Protection You know that dream where, arms and legs  more...

Customer Service Plus ...chool, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is  more...

CSS ... Robb began his career by attending Utah State University where he earned a Master`s Degree in Instructional Technology. Since graduation, Robb has worked for a variety computer hardware and software vendors building courseware and designing certification programs; including Novell`s Certified Novell Engineer (CNE) certification. In 2000, Robb served on CompTIA`s Network+ Advisory Committee  more...

Build a Powerful Marketing Strategy--Instructor-Led ...from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued. Build a Powerful Marketing Strategy--Instructor-Led A Trump U Course Imagine trying to sell footballs to nursing home residents or life insurance to teenagers. Your chance of succeeding in either case would be pretty low. Now, reverse the scenario  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...ve an opportunity to ask and receive answers to questions where material is unfamiliar to them. Frequently, a trainee may be unable to go further with the training or to understand related training content until a response is received." Therefore, it is OSHA's policy that using an email system to answer questions is NOT considered direct access to a qualified trainer. If the qualified trainer  more...

Bloodborne Pathogens ...ve an opportunity to ask and receive answers to questions where material is unfamiliar to them. Frequently, a trainee may be unable to go further with the training or to understand related training content until a response is received.? Therefore, it is OSHA?s policy that using an email system to answer questions is NOT considered direct access to a qualified trainer. If the qualified trainer  more...

Basic Internet Specialist Certificate ... the e-book, you will be automatically sent to a web page where you will be able to download your copy. In case something happens and you are not forwarded to the download page it is located here: http://courses.creatingwords.com/download.htm.Recommendations: Those students who successfully complete this program will be encouraged to take the Advanced Level Certifications program which will be  more...

Bartending to the Max-Online ...that will give you the confidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender and to teach you how to manage a bar like a professional.  more...

Basics Of Smart International Procurement ...ganization s international procurement and don t know where to begin? International procurement is a challenge. Buying internationally is much more complex than buying domestically. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and  more...

Bartending the Easy Way-Online ...that will give you the confidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender. Her students have often been hired as managers when  more...

Adobe Fireworks CS3 ...he masses with Adobe Fireworks CS3. This program picks up where Adobe's old ImageReady left off and comes packed with new features to set your designs up using html, java, and even CSS. With John Ulliman as your guide, you'll learn how to adjust, crop, and use filters on your digital pictures, scans and stock art. Plus, how to create composite images using layer techniques, adjustments and  more...

Accounting In An Hour ...u?re not able to contribute as well as others at meetings where finance is discussed. You?ll never be counted on to give a meaningful financial opinion?and that relegates you to second-tier status in the minds of your colleagues and superiors. In just one hour, your can learn what it takes to make a profit! Accounting In An Hour? is the acclaimed 60-minute course for non-financial personnel  more...

Qualifying Sales Prospects Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential  more...

Succeeding as a Supervisor ...a critical player in an organizationa s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments,  more...

Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research using the SAS approach and where  more...

Professional Selling in the Knowledge Economy ...my. As we enter the 21st century, we have reached a point where the abundant access to information has leveled the playing field of business, making knowledge the commodity of power in the Knowledge Economy. "Professional Sales in the Knowledge Economy" will reacquaint you with the timeless principles of success, introduce you to the new laws driving the knowledge economy, and introduce you to  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this  more...

Finding Your Life Balance You fill your life with many activities and it is difficult to get the balance between those activities right. But getting the balance right gives a tremendous payback. You feel fulfilled. You are in harmony with yourself and your world. Which is good for you, and also impacts positively on your family, friends, and co-workers. The first step towards a possible adjustment of your life balance is  more...

Risk Basics ...upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques are vital survival tools for today's corporate environment. When the task is difficult and the risk  more...

Strategic Planning and Risk Management Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your success.  more...

Building a Winning Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting  more...

Evaluating Brand Effectiveness ...tiveness with consumers and to evaluate your brand equity.Where can you start? By learning everything you can about your target market's knowledge structures. Measuring knowledge structures leads to the unveiling of where your brand ranks in the consumer's mind. You will apply qualitative research methods and evaluate quantitative research methods that will test brand awareness, brand image,  more...

Social Responsibility in Corporations ...ffice building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls. The course provides ethical decision makers with a framework for balancing the  more...

Preparing for Business Crises Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for developing crisis management  more...

Managing the Change Process ...l work, but not in the same way. You're in a neutral zone where you know how things should be, but they aren't quite as you imagined. It's at this stage when employees need their manager's reassurance, support, and understanding if they are to move out of their confusion and settle into a new way of working. "Managing Through the Change" gives you an insight into the types of issues that will  more...

The Retail Industry Overview Version 2 Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail  more...

Hiring Temporary Contingent Employees ...where you needed more people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors about how temporary workers  more...

Establishing Team and Customer Relationships This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a  more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering  more...

Bridge the Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how  more...

The EXCEL Acronym Instilling Service Excellence ...dset. It might surprise you, but seeking help and knowing where to find it can improve your service abilities. That's why E, for "Enlist Help", is the first concept in the EXCEL acronym. X is for X-Ray questions, developing the skills to "read" your customers by asking the right questions in the right way. It's a great relief to be able to say, "Case Closed" when there's a problem area with a  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

How to Work with Aggressive People Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the  more...

E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success.  more...

Delivering the Message So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by  more...

American Business Formations in the 21st Century ...strategies for avoiding antitrust liability or situations where courts may "pierce the corporate veil."Finally, this course explains the bearing income taxation can have on commercial transactions between different business formations, as well as the impact on organizations when vendors or customers seek bankruptcy protection or voluntarily go out of business. In light of these issues, this  more...

Managing Your Anger You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of  more...

Resolving Conflict with Communication Skills Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together with  more...

Getting the Most from Business Documents ...you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the  more...

Handling Conflict ...ish what your instinctive approaches to conflict are, and where these attitudes stem from. This will enable you to decide on a range of different approaches to conflict, based on a spectrum that goes from being only concerned about your own needs, to only being concerned about other people's needs. This spectrum gives rise to five possible strategies for dealing with conflict. Whatever strategy  more...

Listening Basics Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication  more...

An Essential Guide to Giving Feedback The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to  more...

Government Contracting Overview of Government Contracts This course begins by defining the rules for doing business with the USG. It then defines the suppliers, how and where to search for opportunities with the USG. The course also provides a review of a sample RFP.  more...

Leading without Authority Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate  more...

Project Integration Executing and Completing a Project ...where to concentrate project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project processes, maximize  more...

Explicit Cursors and Exception Errors To use the FOR UPDATE and WHERE CURRENT OF clauses to lock and modify rows, process data using records and cursors, and outline how each of the PL/SQL exception types are raised and handled  more...

Six Sigma DMAIC Analyzing the Data ...ix Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order to employ Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2 you'll look at the skills and tools that can help you  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...cesses, you need to have correct metrics and knowledge of where and how to use them. Later in a Six Sigma project, during the Control phase, the overall performance of business processes is recalculated to identify process improvement. This course will examine how and when to use the metrics and tools to select Six Sigma projects. The course explores some of the number-driven metrics, such as  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma ...ve gathered and used is not accurate or precise, which is where measurement systems analysis (MSA) comes into play. MSA is a task in the Measure stage of the Six Sigma DMAIC process and is used to identify the variability caused by the measurement system itself. This course will examine how to calculate normal, binomial, Poisson, chi-square, Student's t-distributions, and F distributions. It  more...

Six Sigma Reducing Variation to Improve Quality ...ining a basic understanding of what variation is--why and where it exists and how it creates waste, and you'll learn key tools for identifying and measuring this waste in your organization. Next, you'll learn the key causes of variation and how to classify these causes as a step toward their elimination. You'll also learn the basics of process management. Finally, you'll be given a thorough  more...

Defining and Mapping the Six Sigma Process ...where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a process that you don't fully understand. In this  more...

Taguchi and Quality Improvement ...gning and performing experiments to investigate processes where the output depends on many variables. The Taguchi Method allows the Six Sigma teams to avoid the tedious and costly task of running a process using all possible combinations of variables. By systematically choosing certain combinations of variables, the Taguchi Method makes it possible to separate their individual effects. Unlike  more...

Process Analysis and Documentation ...o improve processes and performance without first knowing where you are, assessing where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets measured, gets done.In this course, you will learn about the steps in the Measure phase. Then you will learn key principles of measurement; learn how to  more...

The Reasons Why Diversity Matters ...where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the risk of becoming monocultural  more...

Analyzing Cash Flow ...where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and create a cash flow statement. It will  more...

Succession Planning Strategies ...ed to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession planning  more...

Managing Cross-Functions Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of  more...

Tomorrow s Managers Development Tools ...where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect from one another. You will identify methods  more...

Foundations for Business Execution ...where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize productivity in your organization, do your colleagues roll  more...

Business Execution in Action ...ritically interrelated. Have you ever been in a situation where it felt like the left hand didn't know what the right hand was doing? Have you ever completed a project only to find out the actions of another team in your organization rendered your work obsolete? If only you'd known what they were doing. You'll explore ways to execute to ensure synchronicity in your organization. Another lesson  more...

The Art of Knowledge Management Knowledge management has become a cornerstone for corporate success in the 21st century. Companies that create an environment for safely discovering and using the knowledge in their organization will prosper. Those that fail to truly use what they know will eventually fall by the wayside.This course provides a framework for growing knowledge in your company. Itprovides big-picture information  more...

Knowledge as Capital Times are changing. No longer is a company valued on just its physical assets and income streams. A quick look at many Internet focused organizations points to a basic fact: There is a new kind of asset being valued in our economy. That asset is knowledge, the intellectual capital of the organization. The high potential return of leveraging the knowledge capital of an organization has led to  more...

Being a Knowledge Activist You. You're the one it starts with or the one who helps it to succeed. Knowledge management can never flourish in a company without people like you--the activists. You know your company, the people, and the potential. And one more thing. You care. You want your company to succeed and your cohorts to have a creative, successful environment within which to work. That's why you've chosen to learn  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ...oduction 1 - 2 hours • Identify the situations where the features of NDS 8 are used. • Identify the features of ConsoleOne. • Complete the steps to prepare a NetWare server for an upgrade to NDS 8. • Identify the steps to complete the installation process of NDS upgrade. • Identify the steps to complete the upgrade process of NDS 8. Unit 2: NDS Health Checks  more...

Oracle9i SQL Data Retrieval Techniques ... o Write a single-row subquery to return one row in the WHERE clause of a SELECT statement. o Identify the characteristics of substitution variables. o Prompt the user for a number value at run time by using a substitution variable. o Prompt the user for a character value at run time by using a substitution variable. Audience The audience includes database administrators, designers,  more...

Oracle9i SQL Basic SELECT Statements ...o Write a query that restricts rows returned by using the WHERE clause. o Write a WHERE clause to accommodate different datatypes. o Use comparison operators with the WHERE clause. o Identify the different categories of datatypes. o Match the character datatypes with their descriptions. o Identify the features of the NUMBER datatype. Audience The target audience for this course  more...

SQL Server 2000 Querying with Transact SQL Part 1 Manipulating Data ...ns within a table. Identify the guidelines for using the WHERE clause to retrieve rows in a table. Retrieve specific columns from a table. Identify the characteristics of aggregate functions. Identify the considerations for using the GROUP BY clause. Identify the guidelines for using the GROUP BY clause with the HAVING clause Audience Candidates for this course operate in medium to  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...on Active Directory and the network. Identify situations where it is necessary to modify the schema. Perform the preparation procedure for schema modification. Identify the guidelines for testing schema modifications. Identify the implications of using Microsoft Exchange 2000 with Active Directory. Identify the guidelines for developing a schema modification policy. Identify the optimal  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...on Active Directory and the network. Identify situations where it is necessary to modify the schema. Perform the preparation procedure for schema modification. Identify the guidelines for testing schema modifications. Identify the implications of using Microsoft Exchange 2000 with Active Directory. Identify the guidelines for developing a schema modification policy. Identify the optimal  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the  more...

Oracle Form Builder R6 Forms Fundamentals ...tionality. Perform a restricted query by using the Query Where dialog box. Insert a record by using the default functionality. Update a record by using default functionality. Delete a record by using the default functionality. Make changes permanent by using the default functionality. Display run time errors by using the help option. Exit a run time session by using the default  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the  more...

Oracle Report Builder Enhancing Reports ... the link tool in the Data Model. Identify the instances where it will be advantageous to use a single query or a multiple query. Match the Data Model column types with their functions. Identify the properties of a summary column. Create a formula column using the tool palette in the Data Model. Identify the uses of the placeholder column. Unit 2: Enhancing a Report - Layout Model  more...

C Programming - Part 1 ...s of the C++ programming language. Identify the scenario where it would be most appropriate to use C++. Identify the relationship between classes and objects in object-oriented programming. Identify the definition of abstraction. Identify the definition of encapsulation. Identify the scenario that exhibits the concept of inheritance. Identify the scenario that exhibits the concept of  more...

C Programming - Part 1 ...nt parts of a function definition. Identify the position where a return statement is used correctly in the displayed code. Identify the result of the displayed code by using the rules of scope of variables. Identify the result of a piece of code by using the scoping rules for different types of blocks. Type the code to call a function by using the call by value method. Identify the correct  more...

SAP R 3 CO Cost Object Controlling ...troduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as the associated phases of preliminary costing, simultaneous costing and final costing are also covered. The course gives employees, working within internal accounting , the essential  more...

Outlook 2000 Fundamentals ...tify the features of the Inbox Interface. Send a message where the address, subject and message are entered by typing text. Check the spelling in a message. Address a message to individual and multiple recipients by using the Global Address List and Distribution List. Recall a message sent to a recipient. Format the text in a message. Compose a message by using a template. Attach  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 4 ...s) Retrieve data by using the SELECT statement with a WHERE clause. Aggregate data by using the aggregation functions. Group the aggregated data by using the GROUP BY keyword. Retrieve specific groups of the aggregated data by using the HAVING keyword. Calculate totals and subtotals of the groups in the aggregated data by using the ROLLUP keyword. Calculate totals and subtotals for all  more...

NetWare 5 Advanced Administration - Part 3 ...le system for a restore job. Perform the steps to select where to restore data for a file system. Perform the steps to select the context to restore file system data. Perform the steps to select the data that will be restored to a file system. Perform the steps to submit a file system restore job. Perform the steps to select where to restore the NDS restore job. Perform the steps to  more...

Oracle Database 10g PL SQL Fundamentals Part 1 In this course, the learner will get familiar with the procedural language to access Oracle database. The learner will learn how to write and use anonymous PL/SQL blocks, program constructs, simple and composite PL/SQL data types, programming guidelines, and accessing and manipulating data using PL/SQL. Additionally, the learner will also learn how to write and use PL/SQL program units, such as  more...

Oracle Database 10g SQL Fundamentals I Part 1 ...rmat results in SQL statements. Identify the use of the WHERE clause in restricting the result set of an SQL query. Identify the uses of the comparison operators used in a WHERE clause to restrict the query results. Identify the operators used in logical conditions to restrict query results. Identify the rules of precedence associated with the WHERE clause. Identify methods of sorting  more...

Data Modeling - Create Basic Models ... the techniques involved in system development. Identify where conceptual modeling fits in a development cycle. Identify where logical modeling fits in a development cycle. Identify where physical modeling fits in a development cycle. Identify conceptual terms and logical terms. Identify why different terms are used within conceptual and logical modeling. Identify the reasons for modeling  more...

Oracle SQL Specifics Retrieving and Formatting Data ...using a pseudocolumn. Identify the components of a basic WHERE clause. Use the WHERE clause to query for a character string or a date. Match each type of operator to the correct label. Identify which operators can be used to find rows that do not meet a condition. Perform a query using a SQL operator. Use the ORDER BY clause to sort query results. Use a join to query data from multiple  more...

Oracle Form Builder Forms Fundamentals ...tionality. Perform a restricted query by using the Query Where dialog box. Insert a record by using the default functionality. Update a record by using default functionality. Delete a record by using the default functionality. Make changes permanent by using the menu option. Display runtime errors by using the help option. Exit a runtime session by using the menu option. Using a  more...

Programming XML Using XML ...ender. To identify situations where the XML Collection method should be used to store an XML document. Audience The target audience is enterprise application architects. designers, developers, content modellers and creators, and other IT professionals. Course Prerequisites: Students should have knowledge of Internet technologies. Experience using Hypertext  more...

SQL Server 7 0 - Implementing a Database - Part 5 .... Select the characteristics of nested triggers. Select where triggers to enforce data integrity were used. Select where triggers to enforce business rules were used. Select the performance considerations for triggers. Select the recommended effective practices for triggers. Unit 3: Distributed Data Duration: 2 Hour(s) Select the purposes for establishing linked servers.  more...

NetWare 5 Advanced Administration - Part 3 ...le system for a restore job. Perform the steps to select where to restore data for a file system. Perform the steps to select the context to restore file system data. Perform the steps to select the data that will be restored to a file system. Perform the steps to submit a file system restore job. Perform the steps to select where to restore the NDS restore job. Perform the steps to  more...

SQL and PL SQL Data Retrieval Techniques ...onditions in an equijoin by using the AND operator in the WHERE clause. Simplify a query by using a table alias in an equijoin. Retrieve rows from more than two tables by using an equijoin. Retrieve rows from two tables by using a non-equijoin. Retrieve rows from two tables by using an outer join. Retrieve rows within the same table by using a self join. Unit 2: Group Functions  more...

Programming XML Using XML ...ender. To identify situations where the XML Collection method should be used to store an XML document. Audience The target audience is enterprise application architects. designers, developers, content modellers and creators, and other IT professionals. Course Prerequisites: Students should have knowledge of Internet technologies. Experience using Hypertext  more...

Programming XM XML Parsing ...arsing. To identify situations where Simple API for XML (SAX) parsing can be used. To identify Simple API for XML (SAX) events fired when XML document items are read. To identify features of Document Object Model (DOM) parsers. To identify reasons for using Document Object Model (DOM).  more...

Oracle SQL for End Users--Part 1 ... Write a query that restricts rows returned by using the WHERE clause. Write a WHERE clause to accommodate different data types. Compare one expression to another within a WHERE clause. Display rows within a range of values by using the BETWEEN operator. Display rows that match a list of values by using the IN operator. Perform wildcard searches by using the LIKE operator. Display rows  more...

Oracle SQL for End Users--Part 2 ...onditions in an equijoin by using the AND operator in the WHERE clause. Retrieve rows from two tables by using a non-equijoin. Retrieve rows within the same table by using a self join. Retrieve rows from more than two tables by using an equijoin. Unit 2: Group Functions Duration: 1 - 2 Hour(s) Identify the features of a group function. Return the minimum and maximum values from a  more...

SAP R 3 PP Prod Order Processing Capacity Planning ..., from creation to execution as well as Capacity Planning where the trainee will learn to use various analysis reports and planning tables. Learn To: o Creating and Processing Production Orders. o Component and Operation Processing. o Confirming Production Orders. o Capacity Planning Within the R/3 System. o The Basics of Capacity Planning. o Capacity Evaluations. Audience  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ...O Cost Center Accounting Master data is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and  more...

SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings ...ting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and  more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc ...g Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the  more...

Database Technologies Introduction to SQL ...ing data). Learn To: o Identify what SQL is, why and where it is used. o Identify how to retrieve data from a database. o Identify how to order, limit, and group their query results using various SQL clauses, keywords, and operators. o Identify how to use arithmetic operators, single row functions, and group functions to manipulate query data. o Identify how to retrieve database  more...

Exit Interviewing Skills Preparing for an Exit Interview ...nd how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews, communication techniques, and guidelines to prevent information distortion. Learn To Identify the three factors you should  more...

Business Ethics Managerial Business Ethics ... Identify criteria used to handle ethical issues where all solutions violate ethical principles. Simulation Overview: In this simulation, you will meet with Caroline Harris, a District Sales Manager, and Maggie Roberts, a Senior Account Executive, to discuss hiring options for an open Senior Account Executive position. One candidate for the  more...

HIPAA Privacy Health Care Employees ...n. Identify the exceptional cases where a parent may not be the personal representative. Identify guidelines for improving patient confidentiality in a medical facility. Simulation Overview: In this simulation the hospital administrator is concerned that the intense patient load at the hospital does not allow staff the time  more...

HIPAA Privacy Insurers ...nication. Identify the situations where disclosures can be made to group health sponsors. Identify group health plan responsibilities to individual subscribers. Simulation Overview: In this simulation, you are an insurance adjuster at a large insurance company. You are meeting with Donald Hayes, Senior Insurance Adjuster, as part of your company's  more...

HIPAA Privacy Business Associates ...t. Identify the exceptional cases where a parent may not be the personal representative. Identify the situations where disclosures can be made to group health sponsors. Simulation Overview: In this simulation, you are a member of the administration team at a claims repricing firm. Your manager has made it your  more...

Project Management Human Resource Management ...Unit 1: Human Resource Management Processes Identify where the constituent processes of the Human Resource Management Process fit into the Project Management Process Groups. Identify the characteristics of a project manager. Identify the qualifications of a project manager. Identify the types of power associated with project management. Identify the forms of organizational  more...

Team Participation Resolving Conflict in Teams In Team Participation: Resolving Conflict in Teams, participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between  more...

Virtual Team Mgmt Managing Virtual Team Relationships In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary  more...

Project Teams Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly.  more...

Programming XML XML Parsing ...arsing. To identify situations where Simple API for XML (SAX) parsing can be used. To identify Simple API for XML (SAX) events fired when XML document items are read. To identify features of Document Object Model (DOM) parsers. To identify reasons for using Document Object Model (DOM).  more...

SAP R 3 CO Cost Center Acct Organization Basic Settings ...ting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Cost Center Accounting in R/3. o Company and Cost Accounting  more...

SAP R 3 CO Cost Center Acct Master Data ...se (CBT) CO Cost Center Accounting I is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Master Data. o Create and Changing Cost Elements. o Master Data  more...

SAP R 3 CO Cost Center Acct Settings for Periodical Processing ...g Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. Learn To: o Use Account Assignments and Screen Variants. o  more...

Telephone Skills Handling Difficult Calls This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and  more...

Motivation Empowering to Increase Motivation ...st for Icon. The Consumer Products and Services Division, where you are a Customer Service Representative Supervisor, has decided to take steps to increase the level at which it empowers its employees. Caroline is meeting with all of the managers in the division to ensure that everyone is familiar with the role empowerment plays in the workplace. She will ask you a series of questions about the  more...

Executive Level Leadership Becoming an Executive Leader ...Apply personal and organizational focus in a team meeting where goals are established. Use specific methods to help you identify your goals as an executive level leader. Sequence the steps to take when translating a vision into action. Identify the benefits of a personal leadership plan.  more...