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Treating Your Direct Reports Fairly Treating Your Direct Reports Fairly Most of us are taught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This  more...

Foundations for Business Execution ...r Business Execution Have you ever sat in a meeting where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize  more...

Business Execution in Action ...ritically interrelated. Have you ever been in a situation where it felt like the left hand didn't know what the right hand was doing? Have you ever completed a project only to find out the actions of another team in your organization rendered your work obsolete? If only you'd known what they were doing. You'll explore ways to execute to ensure synchronicity in your organization. Another lesson  more...

Tests for Variances and Proportions ...rlying root causes, and areas for improvement. It is here where assumptions or hypotheses about a process, product, or service are made and validated using tests based on sample data. This course aims to familiarize you with some of the advanced hypothesis tests used in Six Sigma. You are taken through the key steps in testing hypotheses for proportions, variances, and analysis of variance  more...

Statistical Process Control SPC in Six Sigma ...rtainty if a process is on track or requires improvement? Where do you find the 'proof' or solid facts that a process is out of control and requires intervention? By applying statistical process control (SPC) methods, a Six Sigma team can identify and control variation in a process. This course covers the basic concepts in statistical process control methodology, including the selection of  more...

Motivation and Communication in Six Sigma Teams ...plan will be indispensable, outlining the why, what, who, where, and how of project communication. The communication toolkit is extensive, and team leaders need to know how to use the right tool for the job. This course offers strategies for effective team facilitation and communication, exploring basic skills, strategic plans, and useful tools for communication. This course is aligned with the  more...

Using Six Sigma Analysis Tools and Metrics for Project Decisions ...cesses, you need to have correct metrics and knowledge of where and how to use them. Later in a Six Sigma project, during the Control phase, the overall performance of business processes is recalculated to identify process improvement. This course will examine how and when to use the metrics and tools to select Six Sigma projects. The course explores some of the number-driven metrics, such  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma ...ve gathered and used is not accurate or precise, which is where measurement systems analysis (MSA) comes into play. MSA is a task in the Measure stage of the Six Sigma DMAIC process and is used to identify the variability caused by the measurement system itself. This course will examine how to calculate normal, binomial, Poisson, chi-square, Student's t-distributions, and F distributions. It  more...

Emergency Response and Spill Control HAZWOPER Emergency Response and Spill Control (HAZWOPER) This training describes how to respond to various emergency situations and describes control of situations both by the workers involved and by trained emergency personnel. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define "hazardous materials", recognize  more...

Explicit Cursors and Exception Errors Explicit Cursors and Exception Errors Oracle To use the FOR UPDATE and WHERE CURRENT OF clauses to lock and modify rows, process data using records and cursors, and outline how each of the PL/SQL exception types are raised and handled  more...

Improving Communication in Cross-cultural Relationships ...eater significance in the current global business context where people from diverse cultures share common business goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way of communication across cultures. To this end, building positive relationships can go far in making  more...

Getting Results without Authority Persuasive Communication ...asively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to getting the results you need. This course presents strategies for communicating  more...

Understanding the Risks of Using Internet Media Electronic Communications ...s has blurred the line between work and home to the point where our online activities at home may have an impact on our companies and employment. Most employers encourage employees to use the Internet and other electronic communication tools for business purposes, and some employers also permit a certain level of personal use in the workplace as well. For this reason, it's important to be  more...

Business Grammar Parts of Speech ...ck memories of dull grammar lessons in elementary school, where you first heard the term parts of speech. What's the point of learning these now? Being reminded of the functions of different parts of speech can help you write with more confidence. The parts of speech are the building blocks of sentences, so finding out about them can help you skillfully combine words into meaningful sentences.  more...

Working with Difficult People How to Work with Negative People ...t project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative people can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of negative person you may be  more...

Team and Customer Relationships Team and Customer Relationships HDI HDI Customer Service Representative Customer Service Representative Certification Library This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as  more...

Asbestos ...ssociated with exposure to asbestos. It will also address where asbestos is commonly found, how it can potentially affect you, and what you need to do to protect yourself and others from exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to list the two agencies that have been principally  more...

Spill Prevention and Control Spill Prevention and Control This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

Bridge the Expectations Gap Bridge the Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing  more...

Machine Guarding Machine Guarding This course will provide definitions, general requirements, and requirements for different kinds of machinery concerning the Machine Guarding Program. It will provide general discussion of various guarding methods, as well as defining terms associated with machine guarding. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Preparing for Business Crises Preparing for Business Crises Effective preparation is the key to almost any project or undertaking. This is especially true of crisis management, where you actually have to prepare for unforeseen events. This course starts by providing basic background information on business crises. The course then provides specific tools that you can use for anticipating business crises, and processes for  more...

Hazardous Materials in the Workplace ...ctors that influence how spills are controlled; recognize where spills are likely to occur; identify possible responses to a release; specify potential outcomes of using inappropriate control methods; define the primary and secondary goals of spill control; define the terms containment and confinement; specify the recommended procedures for spill and leak response; specify the proper steps to  more...

Social Responsibility in Corporations ...ffice building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls. The course provides ethical decision makers with a framework for balancing the  more...

Professional Networking Essentials ...ng scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in advancing your career is using good communication skills to build strong professional relationships and maintain an effective business network of contacts. This  more...

Windows Vista Mobile Computing and Troubleshooting Windows Vista Mobile Computing and Troubleshooting Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator In both the business and private sectors, laptop computers are rapidly catching up to desktop PCs in numbers. With the major improvements to mobile technologies over the recent years, laptops have fast become a viable, and even desirable, replacement  more...

Analyzing Your Life Balance ...alance right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family, friends, and coworkers. This course highlights techniques you can use to analyze your current level of balance between work and life responsibilities.  more...

Maintaining Your Life Balance ...nal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life balance. It includes recognizing the behaviors of passiveness, aggressiveness, and assertiveness and how those affect  more...

Taking Control of Your Stress Taking Control of Your Stress In 'Occupational Stress,' Stephen Palmer wrote 'Stress is the psychological, physiological and behavioral response by an individual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.' Are you constantly adding items to your to-do list and it  more...

Analyzing Your Use of Time Analyzing Your Use of Time Do you have too much time on your hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to  more...

Risk Basics ...upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques are vital survival tools for today's corporate environment. When the task is difficult and the risk  more...

Strategic Planning and Risk Management Strategic Planning and Risk Management Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your  more...

Building a Winning Sales Team Building a Winning Sales Team Championship teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This  more...

Professional Selling in the Knowledge Economy ...my. As we enter the 21st century, we have reached a point where the abundant access to information has leveled the playing field of business, making knowledge the commodity of power in the Knowledge Economy. "Professional Sales in the Knowledge Economy" will reacquaint you with the timeless principles of success, introduce you to the new laws driving the knowledge economy, and introduce you to  more...

Understanding Your Customer Understanding Your Customer Can you imagine trying to sell a product or service to a customer you know nothing about? You probably wouldn't succeed. The better you know your customer, the higher your chance for success. In this course, you'll learn about the first major component of the strategic account sales (SAS) approach: research. You'll start by learning about the key areas to research  more...

Introduction to Access Management Introduction to Access Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam You probably wouldn't leave the keys to your car, house, or office lying around for anyone to grab and use as they please. The same attention you give to protecting your physical valuables should be considered when protecting the confidentiality,  more...

Service Desk Metrics and Outsourcing ...he needs of customers and users, and also to make changes where necessary. When a decision is made to outsource a Service Desk, there are also special considerations that must be planned to ensure that customers and users receive a consistent level of service. This course covers the purpose and importance of using metrics to evaluate the performance of a Service Desk, including metrics like  more...

Measurement Assessment and Metrics ...anizational Excellence Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance. This  more...

Managing and Deploying Six Sigma ...turing into Six Sigma is not easy. Deploying Six Sigma is where "the tire hits the road." It requires a lot of hard work and planning. As a Six Sigma Champion, you'll need to plan for and deal with critical Six Sigma deployment issues, develop business-aligned deployment strategies, ensure continued buy-in from top management, and integrate metrics for continuous feedback and review into your  more...

Cisco CVOICE 8 0 QoS Mechanisms Cisco CVOICE 8.0: QoS Mechanisms Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) IP networks must provide a number of services to adequately support voice transmission using VoIP. These services include security, predictability, measurability, and some level of delivery guarantee. Network administrators and architects  more...

Sharepoint 2010 Operational Health ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers managing SharePoint server's operational health, including backup and restore methods, monitoring logs, and analyzing the health of the SharePoint farm. This course is one of a series in the  more...

Lean Tools Techniques for Flow Pull ... parts, and supplies so that workers have what they need, where they need it, when they need it. This course will introduce the Visual Workplace and just-in-time management as ways to establish Lean in your organization. The course will present line balancing as a way of increasing throughput and ensuring that work is distributed equally among resources. It will also introduce the Lean concept  more...

SAP Product Lifecycle Management SAP Product Lifecycle Management SAP SAP Product Lifecycle Management (PLM) provides a comprehensive solution for managing all product-related information required in support of processes including planning, innovation, design, quality management, and engineering. As an integrated solution to SAP's enterprise resource planning (ERP) system, all information stored and maintained using the PLM  more...

Reducing Waste Streamlining Value Flow Using Lean ...product or service. The seven wastes originated in Japan, where waste is known as muda. Seven types of waste were originally identified by Toyota's Chief Engineer Taiichi Ohno. Identifying and eliminating these wastes is one of the core principles of Lean Manufacturing. In order to eliminate waste, one must know what waste is, where it exists, and what causes it. There are practical and simple  more...

Communications Security in Windows Server 2008 ...ODCs) which can be deployed by organizations in locations where physical security may be an issue. A RODC will improve security, provide faster login times and more efficient access to network resources, especially over a WAN. This course discusses various policies, such as Group Policies, Default Domain Security Policies, Account Policies, and Password Policies, that are used to implement  more...

Cisco Switch 1 0 Highly Available Networks ...edundant devices. It also implies planning with an eye on where the points of failure occur, and to design the network so that these points of failure can be compensated for. As a Cisco administrator it is important for you to have the knowledge required to implement a highly available network. This course covers how to evaluate the uses, requirements, benefits, and performance expectations for  more...

Cisco Switch 1 0 Analyzing Campus Network Designs ... business and network requirements creates an environment where a fixed model no longer completely describes the set of capabilities and services that constitute the campus network today. The Cisco Life-cycle Services model uses a structural approach which is key to ensuring that the network always meets the requirements of the end users. This course covers the tools required to understand how  more...

Cisco TSHOOT 1 0 Network Layer Connectivity OSPF EIGRP ...y problems in IP networks, the network layer is the point where troubleshooting processes start. Enhanced Interior Gateway Routing Protocol (EIGRP) and the Open Shortest Path First (OSPF) protocol are routing protocols that are commonly used in large enterprise networks. Troubleshooting problems related to the exchange of routing information is an essential skill for any network engineer who is  more...

Cisco Route 1 0 The OSPF Routing Protocol Cisco Route 1.0: The OSPF Routing Protocol Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 Open Shortest Path First (OSPF) is one of the most commonly used IP routing protocols in today's networks. It is an open standard that is used by both enterprise and service provider networks. OSPF has several functions and five packet types to  more...

Patch Mgmt Securing Monitoring Servers in Win Server 2008 ...ctive patch management strategy is critical in situations where there are many different operating systems with varying update requirements. This, along with monitoring the security and performance of business-critical servers, is the key to running an efficient Windows 2008 environment. This course discusses planning patch management strategies using Windows Server Update Services as well as  more...

The Consumer Electronics Industry Overview Version 1 ...l consumers and businesses. In this fast-moving industry, where some products are lucky to have a shelf life of more than a year, companies need to be able to adapt quickly. In addition, they face challenges related to increased regulation, and the need to continually lower prices to move their products off the shelves. But top industry players are able to adopt effective strategies to remain  more...

The Retail Industry Overview Version 3 ...locations and delivered to individual customers no matter where they live. Industry players adopt unique strategies to overcome these global challenges in order to offer customers the right products at the right time for the right price. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the retail industry, and strategies  more...

The Importance of Diversity and the Changing Workplace ...place Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand things from a different point of view? Without  more...

Maintaining an Engaging Organization Maintaining an Engaging Organization An engaging organization depends on an engaged workforce but different employees are motivated in different ways. However, with the proper tools, understanding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course  more...

Competitive Marketing Strategies Analyzing Competitors ...rives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective strategies that can increase your competitive advantage and build market share. This course describes a process for developing a competitor intelligence system that enables you to better understand what you're up  more...

Information Security Governance Strategies Goals ...nager, it will be your role to guide your organization to where information-related risks are controlled and sound information security processes are being followed by each and every employee. In order to move a company from a current state, to a desired state, there are many steps that must be taken. This course examines what an information security strategy is, frameworks and models you can  more...

Accounting Transactions and Books of Account ...are the two core bookkeeping activities. The journals are where all transactions are first recorded on a daily basis. Information from a journal is then posted to the ledgers to update each account. Various accounts in the ledgers are then summarized, tested, and validated, and used for producing financial statements at the end of an accounting period. This course covers the key accounting  more...

IT Strategy Essentials Business IT Strategy Alignment ...ess strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure IT and business alignment by examining the extent to which IT supports business goals,  more...

Understanding Organizational Power Politics ... business organizations. However, organizations are sites where power and influence are exercised, so politics can't always be avoided. The real challenge is to leverage organizational politics in a positive way. This course defines politics in relation to power and influence, distinguishes between negative and positive politicking, and gives instruction on how to be a politically constructive  more...

Cross-Functional Team Fundamentals Cross-Functional Team Fundamentals Cross-functional teams are groups of employees from different functional areas of an organization - such as Research, Marketing, and Human Resources who are all focused on a single goal. They're often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your  more...

Sharepoint 2010 Content Mgmt Social Computing Collaboration ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for enterprise content management for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO:  more...

Sharepoint Authentication Web App Secruity Configuration ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides information on how to configure claims based authentication and advanced web application security for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers  more...

Configuring Administrating Sharepoint 2010 Search ...10 Microsoft SharePoint 2010 is a business platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage Search for SharePoint 2010. The course will cover how to configure crawl schedules, iFilters, crawl rules, content sources, scopes, managed properties,  more...

Configuring Web Applications for Sharepoint 2010 ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage web applications for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667  more...

Sharepoint 2010 Performance ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers the setup of SSRS, and performance configuration and monitoring. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-667 (TS: Microsoft  more...

Managing Sharepoint 2010 Features Solutions ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers deploying and managing SharePoint solutions and features, managing sandbox solutions, and managing user solutions. This course is one of a series in the SkillSoft learning path that covers the  more...

Configuring Sharepoint 2010 Site Collections ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course covers creating and managing site collections created in SharePoint. Also covered are the user security for SharePoint. This course is one of a series in the SkillSoft learning path that covers the  more...

Upgrading to MS Sharepoint 2010 ...ft SharePoint 2010 is the business collaboration platform where people can collaborate, set up web sites, manage documents, and provide business intelligence to make key business decisions. SharePoint Server 2010 can be upgraded from a previous version or content can be migrated into SharePoint 2010. This course provides the information to plan and implement upgrades and content migrations to  more...

Installing Configuring MS Sharepoint 2010 ...ft SharePoint 2010 is the business collaboration platform where people can collaborate, set up web sites, manage documents, and provide business intelligence to make key business decisions. This course provides an overview of SharePoint 2010 Server architecture and the basic requirements to set up a SharePoint 2010 Server within your organization. The course also demonstrates how to set up and  more...

Core Configuration for Sharepoint 2010 ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides an introduction to Service Application for SharePoint 2010 and how to configure the service application and manage them as a SharePoint 2010 administrator. In addition, the course provides a walk  more...

Planning Sharepoint 2010 Service Applications Component Strategy ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning Service Applications, and a component strategy. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO:  more...

Planning a Sharepoint 2010 Upgrade ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into planning an upgrade strategy and designing a migration strategy in SharePoint. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft  more...

Designing Sharepoint 2010 Security ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to designing security, architecture, and planning and deploying authentication methods. This course is one of a series in the SkillSoft learning path that covers the objectives for  more...

Backing Up Restoring Monitoring Sharepoint 2010 ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for SharePoint backup, recovery, and performance monitoring. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668  more...

Sharepoint 2010 Maintenance Provisioning ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for SharePoint maintenance and provisioning SharePoint components. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam  more...

Planning for Search in Sharepoint 2010 ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning for search for SharePoint 2010. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO: Microsoft SharePoint  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks ...terminals by converting protocols. Gateways are the point where a circuit-switched call is encoded and repackaged into IP packets. Because gateways function as H.323 endpoints, they provide admission control, address lookup and translation, and accounting services. The inherent characteristics of a converged voice and data IP network present certain challenges to network engineers and  more...

IFRS Standards for Financial Statements Their Items ...FRS along with their scope and key business implications. Where they apply, it examines differences with GAAP and the implications of switching from the GAAP to the IFRS system. The course also addresses standards relating to the presentation of financial statements, inventories, statement of cash flows, accounting treatment for property, plant, and equipment, revenue, intangible assets, and  more...

Cisco IUWNE 1 0 Wireless Fundamentals ...ireless devices went quickly from early adoption in sites where cabling was difficult or impossible, to widespread use in home networks. The change was rapid due to the ease of use of wireless routers and other equipment. With improvements in security and performance, wireless networks have moved into many mainstream business LANs. With new and better standards and equipment in development all  more...

Cisco IUWNE 1 0 Wireless Antennae Spread Spectrum Technologies ...gy, and discusses how to chose the right antenna based on where and how you want the signal to be received. This course also explains spread spectrum technologies, including Direct Sequence Spread Spectrum (DSSS) and orthogonal frequency-division multiplexing (OFDM), as well as the various modulation types used with each. In addition, the issues linked to channel overlaps and channel reuse are  more...

Oracle Database 11g Optimizer Statistics Hints Cursor Sharing ...ipulating optimizer statistics. if you use SQL statements where literal values are provided for the WHERE clause conditions, you get results in many versions of almost identical SQL to be stored in the library cache. If, instead of issuing different statements for each literal, you use a bind variable, then in theory that extra parse activity is eliminated. Listing the benefits of using bind  more...

The Biotechnology Industry Overview Version 1 ...but many have not. False starts are common in an industry where the development of new products is uncertain, time consuming, and expensive. Companies in the industry face other obstacles as well; pricing pressures and a decline in funding, for example. To address such challenges, industry players can adopt new cost-cutting and efficiency measures or partner with other biotechnology or  more...

Basic Presentation Skills Creating a Presentation ... the presentation. You should start with an introduction, where you grab the attention of the audience and tell what you are going to do. Next, you need to support each of your key points and, at the same time, not lose the attention of the audience. At the end of your presentation, you need to give your audience a clear understanding of what happens next. You also must make your ending  more...

HR as Business Partner Linking HR Functions with Organizational Goals ...anizational goals is at the heart of transformational HR. Where transformational HR is in place, the HR function is directly involved in developing, refining, and implementing an organization's strategic goals. An organization can measure its success only if its end goals are well defined. To define these goals, you must understand your organization and its needs. You can then mobilize the  more...

Deployment Topology Availability ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight to planning SharePoint deployment topology and availability. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO:  more...

Sharpoint 2010 Design Sandbox Solutions ...soft SharePoint 2010 is a business collaboration platform where people can collaborate via defined workflows, set up web sites, manage documents, and access intelligence to make key business decisions. This course provides insight into planning a SharePoint taxonomy, and planning for sandboxed solutions. This course is one of a series in the SkillSoft learning path that covers the objectives  more...

Designing a Sharepoint 2010 Physical Architecture ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides an overview to planning SharePoint deployment, both logical and physical. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-668 (PRO:  more...

Customizing the SharePoint 2010 User Interface Programmatically ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into programmatically working with the SharePoint interface and site customization using Visual Studio 2010. This course is one of a series in the SkillSoft learning path that covers the  more...

Developing SharePoint 2010 Web Parts Controls ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into developing, debugging web parts, delegate controls and .NET user controls. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam  more...

Developing Business Logic Using SharePoint 2010 Webflows ECM ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into developing custom workflows, event receivers and customizing Enterprise Content Management features. This course is one of a series in the SkillSoft learning path that covers the  more...

Programmatically Working with Permissions the BCS Service Mode ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into managing permissions and users in SharePoint, developing Timer jobs, and covers the Business Connectivity Services. This course is one of a series in the SkillSoft learning path that  more...

Working with SharePoint Data ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into SharePoint data access via the Client Object Data Model and document storage. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft  more...

SharePoint Server 2010 Object Model ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into the SharePoint Server Object Model, LINQ integration, and the key query classes for data modeling. This course is one of a series in the SkillSoft learning path that covers the  more...

SharePoint Features Solutions ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into WCF Data Services, REST, SharePoint Features, and Solutions. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573  more...

SharePoint Site Branding ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into Branding, Mater Pages, Themes, and CSS. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573 (Microsoft SharePoint 2010,  more...

Extending SharePoint 2010 Search Documents ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight on SharePoint Search, and security context and document namespaces. This course is one of a series in the SkillSoft learning path that covers the objectives for Microsoft Exam 70-573  more...

Stabilizing Deploying SharePoint 2010 Components ...soft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides insight into SharePoint configuration settings, custom site definitions and sandbox solutions. This course is one of a series in the SkillSoft learning path that covers the objectives for  more...

Cisco Switch 1 0 Implementing VLANs in Campus Networks ...unks. Sometimes network resources may be located far from where users might need them, and links between switches or between switches and servers can become heavily solicited. The speed of these links can be increased, but only to a certain point. Etherchannel is a technology that allows you to circumvent this issue by creating logical links made up of several physical links. This course  more...

Dealing with Common Meeting Problems ...on Meeting Problems Have you ever been in a meeting where conflict got in the way of achieving meeting goals? Where someone dominated the discussion and others didn't contribute at all? Where the discussion wandered and little was accomplished? The human factor can introduce problems in meetings, despite your best preparation and planning endeavors. But you can learn to improve the  more...

Managing Resources During Difficult Times Managing Resources During Difficult Times Companies facing tough times such as economic hardship or even extreme growth need to take action. In particular, they need to mind their costs, including their staff-related costs. It's important to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company.  more...

So You Wanna Be a Web Writer or Editor ...editor, how to decide between freelancing and staff jobs, where to find work. Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Take a self test to see if you have the signs you will make a good Web writer or editor. Get the inside dope on these exciting high-tech careers from a professional with six years working for  more...

Manifesting 102: How to Get What You Want w/o Goofing it Up First ! Achieving Life & Livelihood Potential w/Momentum As this 2nd offering in the Manifesting Series continues, the student now sees how energy is formed on purpose and how to use this new knowledge so that it shows in one`s experience. It is as this point, that the students commitment level and trust in themselves will become evident, but a necessary point as one sees the ego`s role in this  more...

Manifesting 103: How to Get What You Want w/o Goofing it Up First ! ...ntroduces to the student the Mechanics of Desire and from where it begins. Also addressed is the question, if we desire it, how can we manifest it ? The ego plays an important role in this evolving stage of manifesting. It is here that the defining line between the known and the unknown is addressed, and how what we sometimes view as blocks is really the ego, saying Stop! As we all continue to  more...

How to Find Legitimate Home Employment ...is is it. You?ll learn how to find a legitimate business, where to look, what you will do to start the business, and what is involved after that. The course is designed to help you find legitimate work at home. You will be exposed to scams and what to avoid. You will learn the legal aspects of owning a business. In order to get a well-rounded concept of what you need to do, purchase of  more...

Basic Internet Specialist Certificate ... the e-book, you will be automatically sent to a web page where you will be able to download your copy. In case something happens and you are not forwarded to the download page it is located here: http://courses.creatingwords.com/download.htm.Recommendations: Those students who successfully complete this program will be encouraged to take the Advanced Level Certifications program which will be  more...

Learn HTML All By Yourself- Advanced ...he more advanced features of HTML. This course continues where our introductory course leaves off. Our introductory course covered all the basic tags and covered topics such as creatings lists, creating links and placing images on your web pages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image for  more...

Introduction to Technical Writing for Industry ..., how your work fits into the organization?s process, and where the field is headed. You?ll get right into planning, writing, editing, and testing ? the key activities in a technical communicator?s day. Each lesson focuses on a specific area of technical communications and you will receive information, resources, questions and assignments geared towards the specific area. You can email any  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ...n how your work fits into the organization`s process, and where the field is headed. You`ll learn best practices for planning, designing, writing, editing, and user-testing your documentation, online and on paper. Each week, you receive course materials from me and read material in Karen Schriver`s book. You can email me questions, stray thoughts, or concerns at any time, and I will get back  more...

So You Want to be a Technical Writer! ...ou`ll gain an understanding of what technical writers do, where they work, the skills they need and the tools they use. You`ll learn about job trends and salaries. And you`ll have the opportunity to interact with technical communicators who will be happy to answer your questions about the profession. In addition, you`ll complete a series of short projects that will help you to assess ? whether  more...

Ready, Set, XML for Non Programmers ...w to write the names correctly, how to enter values, and, where to put the actual content. In frequent short exercises, you learn how to create all the components of an XML document?a prolog, with an XML declaration, comments, and processing instructions, and a body with elements, attributes, entity references. And you learn how to follow the standard structure with your tags, to make sure that  more...

Intermediate XML: Creating a DTD ... for all your XML documents. This is a self-paced course, where you walk through the materials, and compare your answers with those in the back of my book. Learn to plan, write, and analyze the basic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents. You are creating a vocabulary of tags to be used by the  more...

Introduction to XML ...w to write the names correctly, how to enter values, and, where to put the actual content. In frequent short exercises, you learn how to create all the components of an XML document?a prolog, with an XML declaration, comments, and processing instructions, and a body with elements, attributes, entity references. And you learn how to follow the standard structure with your tags, to make sure that  more...

Qualifying Sales Prospects Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential  more...

Recognizing and Avoiding Burnout ...fy the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for managing your own frustrations and anger and getting back on track. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will give you the tools to  more...

Succeeding as a Supervisor ...tical player in an organizationa ™s success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments,  more...

PC Fundamentals With Microsoft Windows XP ...ackgrounds and screen savers. This course will also cover where to go for help with using Microsoft Windows XP, as well as how to safely turn off a computer. The material is presented through explanatory text, real-world scenarios, and interactive steps. This course introduces students to the basics of personal computers. Students will learn what a computer is and how to identify and classify  more...

Learn MS Explorer 2000 online with eBooks! ...rth American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use.  more...

Learn MS Access 2000 online with eBooks! ...rth American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use.  more...

Learn MS Excel 2000 online with eBooks! ...rth American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of offices worldwide. Each software skill is explained in terms of the overall concept and its typical use.  more...

Communicate With Confidence ... every-day written and verbal communications. Don?t know where to put that apostrophe? Bamboozled by ?who? and ?whom?? It?s hard to communicate with confidence when you?re uncertain about the rules of English grammar. Here?s an easy and fun way to learn. Packed with fun explanations, examples, and memory devices, this course will teach you the crucial aspects of grammar. Its four lessons get  more...

The Internet - Applying the Basics to your Business ...anguage of what the Internet is, what are search engines, where did the Internet originate, what are keywords, etc. Module 2. Simple Techniques for Searching In this module, techniques for searching with tips and making your queries using Boolean language, simple words or stringing words together are outlined and explained. The search engines are explained in detail and how they are used for a  more...

How to Ask The Right Questions To Maximize Influence And Minimize Objections ...t for them. Your customer has previous buying experiences where he or she has formed doubts and concerns. Concerns orobjections are natural in sales. Be ready to recognize objections and allow them to be a way for you to demonstrate how what you have to offer can reduce or relieve the concern. Without questions you may be talking to a general audience and minimize your ability to make a sale.  more...

21st Century Professional Networking The value of professional networking in the 21st Century has grown in value, methods and applications. This course examines professional networking methodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this  more...

Introduction to ISO 9001:2000 ISO 9000 is increasingly becoming the standard for doing business. Organizations worldwide are implementing ISO 9000 Quality Management Systems. What is ISO 9001:2000 and what does it require? Learn to understand the requirements and apply the standard within an organization. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and  more...

Build a Powerful Marketing Strategy--Instructor-Led ...from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued. Build a Powerful Marketing Strategy--Instructor-Led A Trump U Course Imagine trying to sell footballs to nursing home residents or life insurance to teenagers. Your chance of succeeding in either case would be pretty low. Now, reverse the scenario  more...

How to Critically Evaluate Your Business Plan ...will play the role of an analyst for Cheslow Investments, where you will critique some of the most critical components of a business plan based upon that of a real start-up company, Surfparks, LLC. You will need to determine the plan`s overall viability, and recommend whether your firm should invest in the idea. As you take on this responsibility, you will have access to experts who, through  more...

Negotiate to Win ...from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued. Negotiate to Win A Donald Trump Course- This is an intensive program designed to help you build critical skills and give you the ability to apply them to real-world business challenges. Negotiate to Win is an online series of six downloadable audio  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued. The Entrepreneurship Certificate in Marketing Mastery Program A Trump U Course The Entrepreneurship Mastery Program is the most comprehensive, results-oriented distance learning program for entrepreneurs available on the online education market  more...

Lean Manufacturing Personal Training Library The Lean Manufacturing Library gives one learner access to four core Lean Manufacturing courses: Lean Manufacturing, 5S ™s: Workplace Organization, 8D Problem-Solving, and Mistake-Proof It!. For a comprehensive understanding of the role statistics play in Lean Manufacturing, consider the Manufacturing Statistics Library as well. The Lean Manufacturing course provides a comprehensive  more...

Fall Protection ...where, arms and legs flailing, you get smaller as your voice trails away and everything accelerates away from you as you fall into an endless pit. Well, in the real world, it`s not a dream; it`s a nightmare, and endless pits are a fairy tale. In reality, it`s not the fall that scares you; it`s the sudden stop at the bottom. Welcome to Fall Protection You know that dream where, arms and legs  more...

Ladder Safety Training Program Going up? Elevate the level of workers ™ knowledge so they can safely use this common but dangerous equipment, the ladder. Welcome to Ladder Safety Training Program Going up? Elevate the level of workers? knowledge so they can safely use this common but dangerous equipment, the ladder. In our Ladder Safety-training program, learn to select the appropriate ladder for your application,  more...

Respiratory Protection ... be part of OSHA training for anyone who works in or near where poisonous gases or particulate are present or oxygen is depleted. Your workers will learn when respirators are needed, and when they are unable to provide enough protection. They will discover how to inspect, wear, clean, maintain, and store all types of respirators, disposable particulate, full-face masks, SCBA, and more. You can  more...

SQL Server 2000 - XML-Enabled Applications Using SQL 2000 This course is designed to teach students the basics of SQL and XML in building and combining applications where database functions are required This course will give students a good understanding of how to use SQL 2000 in building and integrating applications that use or require a database and are enabled with XML. Course includes a primer for SQL and XML calls for SQL. Course also covers using  more...

Accounting In An Hour ...u?re not able to contribute as well as others at meetings where finance is discussed. You?ll never be counted on to give a meaningful financial opinion?and that relegates you to second-tier status in the minds of your colleagues and superiors. In just one hour, your can learn what it takes to make a profit! Accounting In An Hour? is the acclaimed 60-minute course for non-financial personnel  more...

Adobe Fireworks CS3 ...he masses with Adobe Fireworks CS3. This program picks up where Adobe's old ImageReady left off and comes packed with new features to set your designs up using html, java, and even CSS. With John Ulliman as your guide, you'll learn how to adjust, crop, and use filters on your digital pictures, scans and stock art. Plus, how to create composite images using layer techniques, adjustments and  more...

Bartending the Easy Way-Online ...that will give you the confidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender. Her students have often been hired as managers when  more...

Bartending to the Max-Online ...that will give you the confidence to step behind a bar anywhere. Serving clientele like Will from the Black-Eyes Peas, David Schwimmer, Jessica Simpson and Ashton Kutcher is only a small part of her extraordinary career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender and to teach you how to manage a bar like a professional.  more...

Basics Of Smart International Procurement ...™s international procurement and don ™t know where to begin? International procurement is a challenge. Buying internationally is much more complex than buying domestically. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and  more...

Bloodborne Pathogens ...ve an opportunity to ask and receive answers to questions where material is unfamiliar to them. Frequently, a trainee may be unable to go further with the training or to understand related training content until a response is received.? Therefore, it is OSHA?s policy that using an email system to answer questions is NOT considered direct access to a qualified trainer. If the qualified trainer  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing ...ve an opportunity to ask and receive answers to questions where material is unfamiliar to them. Frequently, a trainee may be unable to go further with the training or to understand related training content until a response is received." Therefore, it is OSHA's policy that using an email system to answer questions is NOT considered direct access to a qualified trainer. If the qualified trainer  more...

Customer Service Plus ...chool, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is  more...

Find and Purchase Income Producing Properties--Instructor-Led ...from the day of enrollment. This is a certificate program where upon successful completion of the coursework, a signed certificate will be issued. A Trump IACET Accredited Course. Find and Produce Income Producing Properties--Instructor-Led A Trump IACET Accredited Course This course is about combining market analysis with systematic, goal-oriented thinking to outperform the market. Many  more...

HTML 4 ... Robb began his career by attending Utah State University where he earned a Master`s Degree in Instructional Technology. Since graduation, Robb has worked for a variety computer hardware and software vendors building courseware and designing certification programs; including Novell`s Certified Novell Engineer (CNE) certification. In 2000, Robb served on CompTIA`s Network+ Advisory Committee  more...

Microsoft Office 2007 Essentials This Microsoft Office course teaches you how to effectively use the Office 2007 Suite through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn. New users will be guided through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2007 edition. These courses will  more...

Phlebotomy Technician Career Training ...e a clinical rotation at a physician office or laboratory where you can obtain the necessary clinical hours obtaining 100 venipunctures and 25 fingersticks. It will be necessary to pass a national examination which indicates you have met the standards of competency to become a Certified Phlebotomy Technician.This course will cover the classroom portion only. Labs and externships are not part  more...

Professional Bar Management Mastery Level Certification ... familiar with many new ways to raise sales and cut costs.Where else could I learn all about managing a bar? There are no other classes for the short-term, designed specifically for the bar area. This exceptional class will pay for itself in time saved and profits earned over and over again.Why do I have to learn all about bartending to be a bar manager? You can?t possibly be a good bar manager  more...

SalesPlus ...chool, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is  more...

The Art of Active Listening ...chool, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is  more...

Windows Vista Essentials Windows Vista Essentials offers the tools needed to become a proficient Microsoft Windows Vista user in no time through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this  more...

CSS ... Robb began his career by attending Utah State University where he earned a Master`s Degree in Instructional Technology. Since graduation, Robb has worked for a variety computer hardware and software vendors building courseware and designing certification programs; including Novell`s Certified Novell Engineer (CNE) certification. In 2000, Robb served on CompTIA`s Network+ Advisory Committee  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ... and proofreading. The examination is available worldwide where selected Thomson Prometric test centers are located. Upon completion of the exam at the testing center, a score report will be available immediately. If one does not pass the exam, a report will be given indicating the objective areas where improvement is needed. To Learn more visit the AHDI website. Please note, it is not  more...

Succession Planning Strategies ...ed to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession planning  more...

Managing Cross-Functions Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of  more...

Tomorrow s Managers Development Tools ...where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect from one another. You will identify methods  more...

Analyzing Cash Flow ...where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and create a cash flow statement. It will  more...

The Retail Industry Overview Version 2 Retail is one of the largest industries and one of the most visible to consumers. The retail industry includes businesses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail  more...

Hiring Temporary Contingent Employees ...where you needed more people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors about how temporary workers  more...

Evaluating Brand Effectiveness ...tiveness with consumers and to evaluate your brand equity.Where can you start? By learning everything you can about your target market's knowledge structures. Measuring knowledge structures leads to the unveiling of where your brand ranks in the consumer's mind. You will apply qualitative research methods and evaluate quantitative research methods that will test brand awareness, brand image,  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of  more...

Supply Chain Management and e-Business E-business is changing all the rules and models. The digital economy has forever transformed the role of supply chain management. An organization's ability to embrace new technology is key to increasing the organization's productivity. In this course, you will learn how e-business and supply chains have merged, creating a network of immense opportunities. Supply chain structures have changed, and  more...

Strategic Planning and Positioning for IT Projects ...ver been involved in information technology (IT) projects where the client was disappointed with the deliverable? Are you looking for new approaches and strategies to help you better plan for your next IT project? As you proceed through this course, you will learn new methods of strategic project planning to help you plan more effectively for your next IT project. In addition, you will learn  more...

Estimating the IT Project Work Effort ...ke a delivery date? Have you ever created a work schedule where the due dates for project completion were way off the mark? One way to solve these common problems is to develop accurate work estimates for your next IT project. In this course, you will learn methods to calculate work estimates, and how to determine which work estimating method you should choose for your IT project. In addition,  more...

IT Project Leadership Authority Accountability ...where many assignments were over budget? Are you looking for new ways to motivate and inspire your project team? This course will provide you with leadership skills and techniques to provide legitimate motivation to your project team that will soon have you seeing better results. In addition, the course will provide you with methods of establishing authority and accountability in an IT project  more...

HIPAA Privacy Rules ...onal privacy is now a major issue to people, particularly where medical information is concerned. This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the act. The course examines the privacy provisions under HIPAA for patients and employees involved with covered entities. Under  more...

HIPAA Securing Protected Health Information Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more  more...

Dreamweaver MX Web Applications ...es What are Views SQL What is SQL Select Statements Using Where & Order By Retrieving Data Using LIKE Connecting to Databases Web & Application Servers Types of Application Servers Installing Personal Web Server Configuring PWS Configuring IIS Interfacing with Databases Database Drivers Setting up a DSN Connecting to an MS SQL Server Connect to a CFMX Server Creating a Connection in Cold Fusion  more...

American Business Formations in the 21st Century ...strategies for avoiding antitrust liability or situations where courts may "pierce the corporate veil."Finally, this course explains the bearing income taxation can have on commercial transactions between different business formations, as well as the impact on organizations when vendors or customers seek bankruptcy protection or voluntarily go out of business. In light of these issues, this  more...

Managing Your Anger You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of  more...

Resolving Conflict with Communication Skills Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together  more...

Handling Conflict ...ish what your instinctive approaches to conflict are, and where these attitudes stem from. This will enable you to decide on a range of different approaches to conflict, based on a spectrum that goes from being only concerned about your own needs, to only being concerned about other people's needs. This spectrum gives rise to five possible strategies for dealing with conflict. Whatever  more...

Listening Basics Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication  more...

An Essential Guide to Giving Feedback The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to  more...

Delivering the Message So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you  more...

How to Work with Aggressive People Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...

Professional Skills for Customer Service Agents As a customer service agent (CSA), the focus of your job is to solve customers' problems within a short amount of time. To do this, you have to understand the optimum methods for professionally processing a large volume of customers representing many different personality types. This can be a challenging task. You can successfully handle an agent's workload while satisfying customers by mastering  more...

NetWare 5 Advanced Administration - Part 3 ...e system for a restore job. Perform the steps to select where to restore data for a file system. Perform the steps to select the context to restore file system data. Perform the steps to select the data that will be restored to a file system. Perform the steps to submit a file system restore job. Perform the steps to select where to restore the NDS restore job. Perform the steps to  more...

Oracle Database 10g PL SQL Fundamentals Part 1 In this course, the learner will get familiar with the procedural language to access Oracle database. The learner will learn how to write and use anonymous PL/SQL blocks, program constructs, simple and composite PL/SQL data types, programming guidelines, and accessing and manipulating data using PL/SQL. Additionally, the learner will also learn how to write and use PL/SQL program units, such as  more...

Oracle Database 10g SQL Fundamentals I Part 1 ...mat results in SQL statements. Identify the use of the WHERE clause in restricting the result set of an SQL query. Identify the uses of the comparison operators used in a WHERE clause to restrict the query results. Identify the operators used in logical conditions to restrict query results. Identify the rules of precedence associated with the WHERE clause. Identify methods of  more...

SAP R 3 CO Cost Object Controlling ...troduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as the associated phases of preliminary costing, simultaneous costing and final costing are also covered. The course gives employees, working within internal accounting , the essential  more...

C Programming - Part 1 ...nt parts of a function definition. Identify the position where a return statement is used correctly in the displayed code. Identify the result of the displayed code by using the rules of scope of variables. Identify the result of a piece of code by using the scoping rules for different types of blocks. Type the code to call a function by using the call by value method. Identify the correct  more...

C Programming - Part 1 ...s of the C++ programming language. Identify the scenario where it would be most appropriate to use C++. Identify the relationship between classes and objects in object-oriented programming. Identify the definition of abstraction. Identify the definition of encapsulation. Identify the scenario that exhibits the concept of inheritance. Identify the scenario that exhibits the concept of  more...

Data Modeling - Create Basic Models ...the techniques involved in system development. Identify where conceptual modeling fits in a development cycle. Identify where logical modeling fits in a development cycle. Identify where physical modeling fits in a development cycle. Identify conceptual terms and logical terms. Identify why different terms are used within conceptual and logical modeling. Identify the reasons for  more...

Oracle SQL Specifics Retrieving and Formatting Data ...sing a pseudocolumn. Identify the components of a basic WHERE clause. Use the WHERE clause to query for a character string or a date. Match each type of operator to the correct label. Identify which operators can be used to find rows that do not meet a condition. Perform a query using a SQL operator. Use the ORDER BY clause to sort query results. Use a join to query data from  more...

Oracle Form Builder Forms Fundamentals ...ionality. Perform a restricted query by using the Query Where dialog box. Insert a record by using the default functionality. Update a record by using default functionality. Delete a record by using the default functionality. Make changes permanent by using the menu option. Display runtime errors by using the help option. Exit a runtime session by using the menu option. Using a  more...

Oracle Report Builder Enhancing Reports ... the link tool in the Data Model. Identify the instances where it will be advantageous to use a single query or a multiple query. Match the Data Model column types with their functions. Identify the properties of a summary column. Create a formula column using the tool palette in the Data Model. Identify the uses of the placeholder column. Unit 2: Enhancing a Report - Layout Model  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the  more...

Oracle Form Builder R6 Forms Fundamentals ...tionality. Perform a restricted query by using the Query Where dialog box. Insert a record by using the default functionality. Update a record by using default functionality. Delete a record by using the default functionality. Make changes permanent by using the default functionality. Display run time errors by using the help option. Exit a run time session by using the default  more...

Programming XML Using XML ...ender. To identify situations where the XML Collection method should be used to store an XML document. Audience The target audience is enterprise application architects. designers, developers, content modellers and creators, and other IT professionals. Course Prerequisites: Students should have knowledge of Internet technologies. Experience using Hypertext  more...

SQL Server 7 0 - Implementing a Database - Part 5 .... Select the characteristics of nested triggers. Select where triggers to enforce data integrity were used. Select where triggers to enforce business rules were used. Select the performance considerations for triggers. Select the recommended effective practices for triggers. Unit 3: Distributed Data Duration: 2 Hour(s) Select the purposes for establishing linked servers.  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 4 ...s) Retrieve data by using the SELECT statement with a WHERE clause. Aggregate data by using the aggregation functions. Group the aggregated data by using the GROUP BY keyword. Retrieve specific groups of the aggregated data by using the HAVING keyword. Calculate totals and subtotals of the groups in the aggregated data by using the ROLLUP keyword. Calculate totals and subtotals for all  more...

Outlook 2000 Fundamentals ...ify the features of the Inbox Interface. Send a message where the address, subject and message are entered by typing text. Check the spelling in a message. Address a message to individual and multiple recipients by using the Global Address List and Distribution List. Recall a message sent to a recipient. Format the text in a message. Compose a message by using a template. Attach  more...

NetWare 5 Advanced Administration - Part 3 ...e system for a restore job. Perform the steps to select where to restore data for a file system. Perform the steps to select the context to restore file system data. Perform the steps to select the data that will be restored to a file system. Perform the steps to submit a file system restore job. Perform the steps to select where to restore the NDS restore job. Perform the steps to  more...

SQL and PL SQL Data Retrieval Techniques ...onditions in an equijoin by using the AND operator in the WHERE clause. Simplify a query by using a table alias in an equijoin. Retrieve rows from more than two tables by using an equijoin. Retrieve rows from two tables by using a non-equijoin. Retrieve rows from two tables by using an outer join. Retrieve rows within the same table by using a self join. Unit 2: Group Functions  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning session, gather, view and edit the  more...

Programming XML Using XML ...ender. To identify situations where the XML Collection method should be used to store an XML document. Audience The target audience is enterprise application architects. designers, developers, content modellers and creators, and other IT professionals. Course Prerequisites: Students should have knowledge of Internet technologies. Experience using Hypertext  more...

Programming XM XML Parsing ...arsing. To identify situations where Simple API for XML (SAX) parsing can be used. To identify Simple API for XML (SAX) events fired when XML document items are read. To identify features of Document Object Model (DOM) parsers. To identify reasons for using Document Object Model (DOM).  more...

Oracle SQL for End Users--Part 1 ... Write a query that restricts rows returned by using the WHERE clause. Write a WHERE clause to accommodate different data types. Compare one expression to another within a WHERE clause. Display rows within a range of values by using the BETWEEN operator. Display rows that match a list of values by using the IN operator. Perform wildcard searches by using the LIKE operator. Display rows  more...

Oracle SQL for End Users--Part 2 ...onditions in an equijoin by using the AND operator in the WHERE clause. Retrieve rows from two tables by using a non-equijoin. Retrieve rows within the same table by using a self join. Retrieve rows from more than two tables by using an equijoin. Unit 2: Group Functions Duration: 1 - 2 Hour(s) Identify the features of a group function. Return the minimum and maximum values from a  more...

SQL Server 2000 Querying with Transact SQL Part 1 Manipulating Data ...ns within a table. Identify the guidelines for using the WHERE clause to retrieve rows in a table. Retrieve specific columns from a table. Identify the characteristics of aggregate functions. Identify the considerations for using the GROUP BY clause. Identify the guidelines for using the GROUP BY clause with the HAVING clause Audience Candidates for this course operate in medium to  more...

Oracle9i SQL Basic SELECT Statements ...o Write a query that restricts rows returned by using the WHERE clause. o Write a WHERE clause to accommodate different datatypes. o Use comparison operators with the WHERE clause. o Identify the different categories of datatypes. o Match the character datatypes with their descriptions. o Identify the features of the NUMBER datatype. Audience The target audience for this course  more...

Oracle9i SQL Data Retrieval Techniques ... o Write a single-row subquery to return one row in the WHERE clause of a SELECT statement. o Identify the characteristics of substitution variables. o Prompt the user for a number value at run time by using a substitution variable. o Prompt the user for a character value at run time by using a substitution variable. Audience The audience includes database administrators, designers,  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ...oduction 1 - 2 hours • Identify the situations where the features of NDS 8 are used. • Identify the features of ConsoleOne. • Complete the steps to prepare a NetWare server for an upgrade to NDS 8. • Identify the steps to complete the installation process of NDS upgrade. • Identify the steps to complete the upgrade process of NDS 8. Unit 2: NDS Health Checks  more...

SAP R 3 PP Prod Order Processing Capacity Planning ..., from creation to execution as well as Capacity Planning where the trainee will learn to use various analysis reports and planning tables. Learn To: o Creating and Processing Production Orders. o Component and Operation Processing. o Confirming Production Orders. o Capacity Planning Within the R/3 System. o The Basics of Capacity Planning. o Capacity Evaluations. Audience  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ...O Cost Center Accounting Master data is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and  more...

SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings ...ting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System and  more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc ...g Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the  more...

Database Technologies Introduction to SQL ...ing data). Learn To: o Identify what SQL is, why and where it is used. o Identify how to retrieve data from a database. o Identify how to order, limit, and group their query results using various SQL clauses, keywords, and operators. o Identify how to use arithmetic operators, single row functions, and group functions to manipulate query data. o Identify how to retrieve database  more...

Exit Interviewing Skills Preparing for an Exit Interview ...nd how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews, communication techniques, and guidelines to prevent information distortion. Learn To Identify the three factors you should  more...

Business Ethics Managerial Business Ethics ... Identify criteria used to handle ethical issues where all solutions violate ethical principles. Simulation Overview: In this simulation, you will meet with Caroline Harris, a District Sales Manager, and Maggie Roberts, a Senior Account Executive, to discuss hiring options for an open Senior Account Executive position. One candidate for the  more...

HIPAA Privacy Health Care Employees ...n. Identify the exceptional cases where a parent may not be the personal representative. Identify guidelines for improving patient confidentiality in a medical facility. Simulation Overview: In this simulation the hospital administrator is concerned that the intense patient load at the hospital does not allow staff the time  more...

HIPAA Privacy Insurers ...nication. Identify the situations where disclosures can be made to group health sponsors. Identify group health plan responsibilities to individual subscribers. Simulation Overview: In this simulation, you are an insurance adjuster at a large insurance company. You are meeting with Donald Hayes, Senior Insurance Adjuster, as part of your company's  more...

HIPAA Privacy Business Associates ...t. Identify the exceptional cases where a parent may not be the personal representative. Identify the situations where disclosures can be made to group health sponsors. Simulation Overview: In this simulation, you are a member of the administration team at a claims repricing firm. Your manager has made it your  more...

Project Management Human Resource Management ...nit 1: Human Resource Management Processes Identify where the constituent processes of the Human Resource Management Process fit into the Project Management Process Groups. Identify the characteristics of a project manager. Identify the qualifications of a project manager. Identify the types of power associated with project management. Identify the forms of organizational  more...

Team Participation Resolving Conflict in Teams In Team Participation: Resolving Conflict in Teams, participants develop an understanding of the nature of team conflict and an awareness of different conflict resolution styles. Using the program's eight-step process for resolving conflict, they are able avoid many of conflict's negative consequences and maximize its real benefits. Learn To Differentiate between  more...

Virtual Team Mgmt Managing Virtual Team Relationships In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary  more...

Project Teams Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly.  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...on Active Directory and the network. Identify situations where it is necessary to modify the schema. Perform the preparation procedure for schema modification. Identify the guidelines for testing schema modifications. Identify the implications of using Microsoft Exchange 2000 with Active Directory. Identify the guidelines for developing a schema modification policy. Identify the optimal  more...

Programming XML XML Parsing ...arsing. To identify situations where Simple API for XML (SAX) parsing can be used. To identify Simple API for XML (SAX) events fired when XML document items are read. To identify features of Document Object Model (DOM) parsers. To identify reasons for using Document Object Model (DOM).  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...on Active Directory and the network. Identify situations where it is necessary to modify the schema. Perform the preparation procedure for schema modification. Identify the guidelines for testing schema modifications. Identify the implications of using Microsoft Exchange 2000 with Active Directory. Identify the guidelines for developing a schema modification policy. Identify the optimal  more...

SAP R 3 CO Cost Center Acct Organization Basic Settings ...ting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Cost Center Accounting in R/3. o Company and Cost Accounting  more...

SAP R 3 CO Cost Center Acct Master Data ...se (CBT) CO Cost Center Accounting I is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Master Data. o Create and Changing Cost Elements. o Master Data  more...

SAP R 3 CO Cost Center Acct Settings for Periodical Processing ...g Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. Learn To: o Use Account Assignments and Screen Variants. o  more...

Telephone Skills Handling Difficult Calls This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and  more...

Motivation Empowering to Increase Motivation ...st for Icon. The Consumer Products and Services Division, where you are a Customer Service Representative Supervisor, has decided to take steps to increase the level at which it empowers its employees. Caroline is meeting with all of the managers in the division to ensure that everyone is familiar with the role empowerment plays in the workplace. She will ask you a series of questions about the  more...

Executive Level Leadership Becoming an Executive Leader ...Apply personal and organizational focus in a team meeting where goals are established. Use specific methods to help you identify your goals as an executive level leader. Sequence the steps to take when translating a vision into action. Identify the benefits of a personal leadership plan.  more...

The Reasons Why Diversity Matters ...where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the risk of becoming monocultural  more...

Defining and Mapping the Six Sigma Process ...where you are, where you want to go, the best way to get there, and endless alternate routes. Without maps, we would be left to wander unknown paths to uncertain destinations, encountering untold pitfalls along the way. Maps are also important tools in guiding Six Sigma?? teams in the quest for process improvement; it is impossible to improve a process that you don't fully understand. In this  more...

Six Sigma Reducing Variation to Improve Quality ...ining a basic understanding of what variation is--why and where it exists and how it creates waste, and you'll learn key tools for identifying and measuring this waste in your organization. Next, you'll learn the key causes of variation and how to classify these causes as a step toward their elimination. You'll also learn the basics of process management. Finally, you'll be given a thorough  more...

Six Sigma DMAIC Analyzing the Data ...ix Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order to employ Six Sigma, you need information on how to use the data that's relevant to the problems in your business process. In Lesson 1 you'll explore the best methods to present and interpret the data that reflects a problem. In Lesson 2 you'll look at the skills and tools that can help you  more...

Government Contracting Overview of Government Contracts This course begins by defining the rules for doing business with the USG. It then defines the suppliers, how and where to search for opportunities with the USG. The course also provides a review of a sample RFP.  more...

Getting the Most from Business Documents ...you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the  more...

The EXCEL Acronym Instilling Service Excellence ...dset. It might surprise you, but seeking help and knowing where to find it can improve your service abilities. That's why E, for "Enlist Help", is the first concept in the EXCEL acronym. X is for X-Ray questions, developing the skills to "read" your customers by asking the right questions in the right way. It's a great relief to be able to say, "Case Closed" when there's a problem area with a  more...

Design for X DFX ...s have become known cumulatively as "design for X" (DFX), where "X" denotes any key elements that are related to product development - manufacturing, production, cost, assembly, or recycling. Although DFX focuses on manufacturing, its related concepts and tools may also be applied to service organizations. This course introduces the concept of DFX, its evolution as a mature approach, its  more...

Fall Protection Training ...9 CFR 1926 500, and how it identifies areas or activities where fall protection is needed. It clarifies what an employer must do to provide fall protection for employees, such as identifying and evaluating fall hazards and providing training. Under the standard, employers are able to select fall protection measures compatible with the type of work being performed. LEARNING OBJECTIVES:  more...

Infection Prevention and Control in Long-Term Care ...of infections in a long-term care facility (LTCF) setting where residents are encouraged to be ambulatory and actively participate in group activities can be challenging. This course provides an overview of the risks of infection in the LTCF and reviews specific infections that may occur and prevention measures. In addition, the components of a successful Infection Control Program are  more...

Stimulus Package On-Line Training (NO HANDS-ON) CTS Decon Unltd. Stimulus Package $1556. 70 "NO HANDS-ON TRAINING" Students will gain a wealth of knowledge with this comprehensive Online Virtual WBT (Web Based Training) Module. Students will receive the following course package: * CTS Decontamination Specialist Training * 40 Hour HAZWOPER Training 29 CFR 1910. 120(e) * HAZCOM 29 CFR 1910. 1200 * HAZMAT 49 CFR parts  more...