Online Whether eLearning - Training Resources

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

A Foolproof Method for Conduting a Job Search ...ng in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study. Each module is designed to be completed within 1 week or sooner. You will be given exercises to complete via email.  more...

How to Interview Like a Professional ...ng in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within one week or sooner. You will be given exercises to complete via email. This course  more...

Getting the Job Offer You Want ...ng in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within 1 week or sooner. You will be given exercises to complete via email. This  more...

Effective Business Presentations Using Flash ...e discussed throughout the creation of the final project. Whether you are looking to expand your company?s creative and presentation capabilities beyond the ability of PowerPoint, or you are simply looking to gain a solid understanding of the capabilities of Flash, this class will make it fun for you to get started! This class requires internet access and the Flash 5 application. If you do not  more...

How to Build And Maintain Rapport With Your Clients ...ild rapport with your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person is  more...

Writing User Guides ... gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new appliance, user guide writers are needed. And, writing for the end user is one way to enter the technical writing field. Many writers start their jobs at companies maintaining and creating end user  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...our ability to make a sound financial decision depends on whether you carefully consider each characteristic of a property in order to determine whether it is important to you or not? and at what cost. This course employs the Learning by Doing approach to education. That means that rather than lecture to you, this course will put you to work. Why? Because you remember what you experience much  more...

Windows Vista Essentials ...zzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this comprehensive training guide will showcase all that Windows has to offer. You can access this course for 1 year. Completion time varies based on user knowledge  more...

Success Strategies Training Program for Management & Leadership ...lly important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method of effective and efficient success coaching for managers and leaders. In this process, the success of organizational managers and leaders is designed to be incorporated in all organizational levels. Specific, proven strategies for success are  more...

So You Want to be a Technical Writer! ...a series of short projects that will help you to assess ? whether you are well-suited to life as a technical writer and whether direct employment, freelancing, or contract technical writing are good options for you. ? what attributes and skills you currently possess and which ones you need to develop to be marketable. ? what jobs and salaries are available in your area or in a region you wish  more...

Selling With an Unfair Advantage: No Lying, Cheating or Deception ...how to maximize your influence. Everyone sells something whether products, services or ideas. This program provides anyone in a position of influence, including individual entrepreneurs and small business owners, a wealth of ideas, strategies, models and techniques that help the customer to make a quality buying decision. Here you will have 5 sessions which cover these ideas. There will be  more...

RFID: Are You Ready for It? Is It Ready for You? This course will offer you exciting information concerning Radio Frequency Identification. RFID: Are You Ready for It? Is It Ready for You? RFID: Are You Ready for It? Is It Ready for You? This course will offer you exciting information concerning Radio Frequency Identification. Whether you are considering implementing the system in your library or are currently utilizing an RFID system, you will  more...

Record Management & Retention Policy Use ...r creating or maintaining corporate records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an expense record. Record Management A company's corporate records are one of its most important and valuable assets.  more...

Problem Solving Through Productive Thinking ...whether in management positions or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This self-directed course can be completed within  more...

Pharmacy Technician Career Training Program ... will depend on the state in which you choose to work and whether you are allowed to work as a registered or certified pharmacy technician. You will complete Four 5-week modules of study. This means you will complete the program in 20 weeks! Module I (5Weeks) Module II (5 Weeks) Module III (5Weeks) Module IV (5weeks) 20 Weeks to Complete the Program All weekly assignments are completed on-line  more...

MSHA Part 46 Refresher ...you may be required to complete Part 48 training instead. Whether you are a miner or an independent contractor, there are sections within the Part 46 training that must address issues of your specific operation. This course offers special instruction that will help you do that as well as provide training for the more generic MSHA recommended topics. In addition, it will help you accomplish  more...

Management & Leadership Continuous Quality Improvement (CQI) Training Program ...lly important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of effective and efficient Continuous Quality Improvement (CQI). The CQI process takes into account the methodology of Total Quality Management (TQM) and incorporates it into a continuous process that is ever improving and evolving. Measuring  more...

ISO 9001:2000 General Employee Training ... organization regardless of: Size Industry/Product/Market Whether its manufactures a product or provides a service Whether it is a business, a public administration, or a government department. The organization's scope of activity. If it wants to establish a rigorous QMS then ISO 9000 has the essential features which provide a solid base for any QMS. ISO 9000 is primarily concerned with  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

How to Setup & Secure Your Home Computer ...ow to and what steps to make sure your computer is safe. Whether you use your computer for business or pleasure, it is so important that you have a computer that is safe and secure. It is no longer the norm to turn on your computer and use it for games and what not. Now, with the ever present danger of viruses and hackers, making sure the computer is secure is vital. Securing your computer is  more...

How to Join the Ranks of the Self-Employed in 6 Weeks Learn how to join the ranks of the self-employed by starting and running a business in 6 weeks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the  more...

How to Critically Evaluate Your Business Plan ... to determine the plan`s overall viability, and recommend whether your firm should invest in the idea. As you take on this responsibility, you will have access to experts who, through video and text, will help you learn the tools and strategies you`ll need to answer the seven critical questions. We begin the Entrepreneurship curriculum by having you analyze a business plan, so you become  more...

Home Energy Fundamentals ...r energy consumption and make your home more comfortable. Whether you are concerned with residential or small business applications, after this course you will understand how your home or business uses energy, acquire useful knowledge about the traditional sources of energy, and how to do a home energy audit or hire a professional to do one. Methods of making your home more energy efficient  more...

Green Driving Techniques ...l notice the impact of fuel prices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual contributions to global warming, and realize that vehicle emissions are a large factor. Individuals and companies are realizing that even though gas  more...

Getting More From Books: Intro to Literary Analysis ...ore about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn to become an active reader and explore any book`s message, plot, characters, structure, language, themes and more. You`ll also learn how to identify and interpret traditional  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...pothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your simulated  more...

Design a Winning Business Based on Your Idea--Self-Directed ...pothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your simulated  more...

Building Self Confidence For Women ...ree yourself from doubt and enjoy all life has to offer. Whether you feel shy, have fears giving presentations or lack the success you want in life it could be your self-confidence that needs a boost. With a belief in yourself and your abilities overcoming obstacles is enhanced. ?If you think you can you can, and if you think you can?t you can?t.? Highly recommend 1 to 2 online chats with MSN  more...

Build a Powerful Branding Strategy--Instructor-Led ...ganization will ever have: your brand. It doesn`t matter whether you`re marketing a small neighborhood business or a major corporate enterprise. The manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies,  more...

Build a Powerful Branding Strategy--Self-Directed ...ganization will ever have: your brand. It doesn`t matter whether you`re marketing a small neighborhood business or a major corporate enterprise. The manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies,  more...

Back Injury Protection ...ention! This trendy safety course gets everyone involved. Whether you have to lift, push, pull, or move objects of any size for work, or if you arrange places for others to work, this course is for you. Virtually eliminate common backaches with skills you acquire in our instruction. You will discover how to minimize lower back pain and even get back ache relief by exercising and practicing  more...

Accounting In An Hour ...Whether you re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities and  more...

Adobe Flash CS3 Professional: Essentials ...ap of creativity with animated objects and sound effects. Whether you are a web designer or game developer, you will learn the necessary techniques to get your project rolling. Discover how to design fun, creative, interactive websites through structured and easy to follow lessons. With help from a pro, you`ll be able to expand your knowledge as you learn to utilize all of the amazing  more...

Adobe Dreamweaver CS4: Essentials ...rface you apply the techniques you have learned instantly whether you are building your first site or redesigning an existing one. You will get a solid introduction to Web design as well as step-by-step instructions for how to use the most important features in this award-winning program. After watching the series will comfortable optimizing image files for faster loading web graphics how to  more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...

How To Master Personal And Family Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny  more...

Getting Started with Illustrator CS3 ...ation program for multimedia, online graphics, and print. Whether you are creating multimedia graphics or laying out print publishing, Illustrator will allow you to create professional quality results. This course introduces the Illustrator interface, shows how to customize the workspace and navigate panels, and demonstrates how to create and prepare projects using document profiles and other  more...

Your Time and You ...red, and rarely have the opportunity to stop and consider whether they are making the best use of their time. A brief analysis of what you do currently may surprise you, and it may help you to identify some changes that could be made. This course will help you to consider the activities that currently take up most of your time, and how you plan and log them. You will also be encouraged to  more...

Approaches to Risk Management ...Whether you are investing in stocks, deciding what to eat, hiring an assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the right risk  more...

Financial Analysis for Successful Marketing ...Whether you have a "head" for numbers, or a "dread" of numbers, no strategic marketing plan will be successful without a thorough financial analysis. The final course in this series takes a user-friendly, interactive approach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy.  more...

Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to crisis response: detection,  more...

Starting the Change Process Every story has a beginning, a middle, and an end. The majority of organizations consider change as a new beginning--a bright new day. But is that really the case? Ask your employees how they feel about change, and they'll often say, "It's unnecessary--we're doing just fine as we are." For them, change is the end of an era; an abrupt cessation of a comfortable way of life. It's your job to ensure  more...

Elements of a 360-Degree Performance Review Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review  more...

Hiring Temporary Contingent Employees Have you been in a situation where you needed more people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors  more...

Using Surveys to Measure Customer Satisfaction ...you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on its findings. Cross-functional backing is essential if the survey is to have the maximum effect on how customers view your service in the future. The success of  more...

Discovering What Your Customers Want The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the  more...

Writing a Business Case ...n the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good  more...

Making Telephone Calls Count ...Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer  more...

Managing Delivery ...hat you handle problems will be the deciding factor as to whether you gain repeat business or not. Most of all, as an external consultant, you are an agent for change. Improving the way that clients operate, and securing real gains for them, can only be achieved if change is managed appropriately.Making your proposals work is the real test. Your ideas may be brilliant, but unless you can make  more...

Resistance and Technical Professional Consultants When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize  more...

Contracts in Commercial Transactions ...whether it is a sale to a customer, the hiring of a new employee, the acquisition of a new company, or countless other formal and informal business practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications. In  more...

Effective Intercultural Relationships ...whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work environment, employees, co-workers, customers, vendors, and business partners can all have a different  more...

Communication Business Etiquette How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you  more...

Communicating for Results ...are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication required to maintain customer relationships during sensitive situations, such as when customers  more...

Writing with Intention ...Whether you're preparing a brief e-mail response, a business letter, a performance review, a multi-page proposal, or a presentation to a prime customer, you know that having a job means having to write. But if you're not a trained writer, how do you begin? The writing process actually starts before you pick up a pen or place your fingers on a keyboard. It begins with defining what you are  more...

Writing to Reach the Audience ...prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies  more...

Working for Your Inner Boss Personal Accountability ...an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and earns praise or criticism. On another level however, the judgment of an external boss isn't enough to make a job personally fulfilling and rewarding. That's something all employees of an organization decide for themselves. Everyone who works must also answer to  more...

Relationship Management - Preparing the Client Relationship In "Relationship Management - Preparing the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what  more...

Project Life Cycles and Stakeholders ... factor in, how project stakeholders can affect projects. Whether learners are experienced or first-time project managers, this course will have relevant and up-to-date best practices for them to follow. The course will assist in preparing the learner for the PMBOK certification exam. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third  more...

Performing Quality Assurance and Control ...whether the results satisfy the project customer. After all, it's the project customer who determines whether the results of a project were worth the time and money that went into it. However, project managers can't wait until a project is complete to find out whether the results meet the customer's needs. At the scheduled conclusion of a project, both the customer and the performing  more...

Portfolio Management Processes and the Organization ...d meeting the needs and expectations of the organization. Whether working with programs or projects, effective portfolio management will give you the tools necessary to make the right organizational decisions. Portfolio management is not conducted in a vacuum; oftentimes the roles and processes will relate throughout the organization. This course will examine the importance of understanding how  more...

Advanced Project Leadership - Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that  more...

Accessing Exchange Server 2007 Remotely ... this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only access email remotely through a simplified web interface or by configuring a VPN to their corporate network. Now people can enjoy the full functionality of Outlook by using Outlook Web Access (OWA) or Outlook Anywhere. This course discusses  more...

Disaster Recovery with Exchange Server 2007 ...Whether from a malicious user, a computer virus or any unfortunate event, there will most likely come a time when your Microsoft Exchange Server will become damaged or experience a loss of data. Through careful planning, the severity of these types of events can be greatly minimized. This course discusses how to plan and implement a disaster recovery strategy for an organization and recover  more...

Control Charts and the Pre-control Process Six Sigma teams may be tempted to consider their work done once they have improved their processes during the Improve phase. However, in the Control phase of the Six Sigma?? process improvement system, teams go further and verify that improved processes continue to perform at the improved levels. This course will present control charts, which are used to determine with statistical precision the  more...

The Six Sigma Project Charter and Plan ...whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan.Six Sigma is a registered Trademark of Motorola Corporation, and all rights,  more...

Properties and Applications of Probability Distributions ...Whether calculating future process capability or the length of time before product failure, probability distributions are essential to the Six Sigma?? Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the  more...

The Ins and Outs of Capital Budgeting ...ent. It involves examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment decisions.This course will explain what a capital budget is and present the different types of assets that your company will  more...

Becoming a Manager Responsibilities and Fears ...any's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will change. It may be hard for some of your former  more...

Creating a Business Execution Culture ...elp you create an execution culture in your organization. Whether you're a senior manager or the manager of a small business unit, you can do your part to create an execution culture in your company. One lesson explores the critical role leaders play in creating an execution culture. You'll learn about ways to turn your visions and ideas into actions. Do you have the right team in place to  more...

Knowledge as Strategy Performance Improvement In the 21st century--the Knowledge Age--corporations will see workers as intellectual capital. Workers themselves, rather than just information, will become the resources that allow organizations to respond quickly and effectively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating  more...

The Power of the Learning Organization In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...a DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random chance or if it is a true difference. If it is a real difference, Six Sigma teams like to  more...

Organizational Behavior - The Organizational System Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign.  more...

Linux Technology Overview Part 2 Features for Users ... Technical managers and professionals who are evaluating whether or not to adopt Linux in their business environment should have in-depth knowledge of the capabilities of competing operating systems, such as Unix and Windows NT and 2000. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

Linux Technology Overview Part 1 Technical Business Considerations ... Technical managers and professionals who are evaluating whether or not to adopt Linux in their business environment or individuals learning about Linux in preparation for using it. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits ITCAP credits: Not Applicable Language Options  more...

Linux Technology Overview Curriculum Course Overview The Linux Technology Overview Curriculum provides background knowledge about Linux, and explains what factors businesses should consider when determining if they should use it. Students will learn what Linux is, its history, what it can be used for, and the risks and benefits of using it. Additionally, this curriculum provides more detailed information about how to use Linux, it  more...

IBM DB2 Universal Database V6 1--App Development ...tion. Analyze the content of host variables to determine whether a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA elements with the error-handling information they  more...

IBM DB2 Universal Database V6 1--App Development ...tion. Analyze the content of host variables to determine whether a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA elements with the error-handling information they  more...

IBM DB2 Universal Database V6 1--Fundamentals ...ger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2 functions to groups within a table for a given  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing Course Overview This is the first course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing Course Overview This is the first course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol  more...

Windows NT Server 4 0 Routing RAS - Part 4 ...interface is not working. Display the table for checking whether or not a user name matches the Demand Dial interface name when a Demand Dial connection is not working. Unit 3: Implementing RRAS Duration: 2 Hour(s) Identify the services that are suitable for configuring RRAS in an intranet small-size office. Identify the services that are suitable for configuring RRAS in an  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 2 Course Overview This is the second course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Identify the definition, features of MFC key classes and the differences between SDK and MFC, static and dynamic and regular vs.  more...

Brand Management Branding on the Web ...ll expand the customer base by helping the team determine whether a secondary brand is necessary, what type of Web site would be best for the brand, and what they should name the Web site. Unit 2: Using Online Branding Tactics (0.5 - 1 hour) Identify factors to consider when building a brand for a business existing primarily on the Internet.  more...

Consulting Skills Building Consulting Relationships ...ilding Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine the need for a  more...

Strategic Management Developing a Successful Process Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.  more...

Managing Business Risk Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...

Windows NT Server 4 0 Routing RAS - Part 4 ...interface is not working. Display the table for checking whether or not a user name matches the Demand Dial interface name when a Demand Dial connection is not working. Unit 3: Implementing RRAS Duration: 2 Hour(s) Identify the services that are suitable for configuring RRAS in an intranet small-size office. Identify the services that are suitable for configuring RRAS in an  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...ntify the advantages of using server-side code. Identify whether a given code uses an explicit or an implicit cursor. Identify the advantage of using explicit cursors. Identify the advantages of using explicit cursors. Identify the language that will process a given task in the minimum possible time. Identify the methods used for maintaining a shared pool. Identify the contents of a  more...

IBM DB2 Universal Database V6 1--Fundamentals ...ger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2 functions to groups within a table for a given  more...

IBM DB2 Universal Database V6 1--Fundamentals ...ger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2 functions to groups within a table for a given  more...

Advanced Project Leadership Organization Strategy Business Needs ...rategy and the process to use that knowledge to determine whether or not the project supports company strategy. Lastly, you will learn what questions to use when preparing a Project Charter that is consistent with company strategy. Learn To: Identify the different types of organizations. Identify major characteristics of each type of organization. Identify potential strengths and  more...

MS Win XP Install Admin Part 1 Install Config ...evices. Learn To: o Identify methods for determining whether system hardware and software are compatible with Windows XP Professional. o Identify factors that dictate which file system to select when formatting a partition for Windows XP Professional. o Identify key features of the text-only portion of the Windows XP Professional installation procedure. o Identify advantages of  more...

MS Win XP Install Admin Part 1 Install Config ...evices. Learn To: o Identify methods for determining whether system hardware and software are compatible with Windows XP Professional. o Identify factors that dictate which file system to select when formatting a partition for Windows XP Professional. o Identify key features of the text-only portion of the Windows XP Professional installation procedure. o Identify advantages of  more...

Stress Management Fundamentals for Employees ...e stages of stress. Identify the factors that determine whether stress is positive or negative. Identify the types of stress. Recognize the process for managing stress. Unit 2: Identifying Stress Sources Recognize sources of job-related stress. Identify guidelines for strengthening workplace relationships. Recognize sources of personal stress. Identify internal sources of  more...

Creativity Innovation Increasing Personal Creativity ... Choose characteristics that can determine whether you are adventurous. Determine whether you are adventurous. Use ways to be more adventurous to reach a decision. Simulation Overview: In this simulation, you will be meeting with Elizabeth Thomas, Icon's Trade Show Coordinator. During her  more...

Communicating w Difficult People Communicating with Your Manager ...d and has been reprimanded. However, you need to find out whether this was an isolated incident or an example of recurring behavior. You will begin by meeting with Terrence Martin, another of Robert's employees. If needed, you will then meet with other employees to determine whether Robert is exhibiting difficult behavior or periodic irritability. Unit 2: Interacting with a Difficult Manager  more...

Excellence in Service Building a Customer Service Team ...ining (0.5 hours) Sequence the steps for determining whether your customer service employees need training. Sequence the steps for developing a training plan. Identify elements that should be included in a training program for new customer service employees. Identify guidelines that help reinforce your employees a a training. Identify the phases for training evaluation. Unit  more...

Customer Relationship Mgt eCRM ...Care division, and the three of you are meeting to decide whether to incorporate MSI into Icon's overall eCRM efforts. As Icon's Chief Operating Officer, is it your responsibility to identify the advantages, features, and disadvantages of eCRM in order to ensure that your team will make an informed decision. Unit 2: eCRM Automation (0.5 - 1 hour) Identify eCRM  more...

Sexual Harassment What Employees Should Know ...rs and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To Identify the law sexual harassment violates. Identify the characteristics of quid pro quo sexual harassment.  more...

Recruiting Retention Internet Recruiting ...rn To List ways to identify whether Internet recruiting is right for your organization. Sequence the steps to prepare for using the Internet to recruit. List features you should include in job postings. List ways to refine job postings to increase the number of qualified applicants.  more...

Decision Making Problem Solving Decision Making Fundamentals Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish  more...

Strategic Decision Making Preparing to Make Decisions ... Identify the actions you can take to assess whether a decision frame is appropriate for a decision. Influence the decision frames of others. Avoid the problems of overconfidence by applying two guidelines. Identify the techniques for managing uncertainty. Audience All individuals who want to  more...

Strategic Decision Making Making the Right Decision Strategic Decision Making: Making the Right Decision offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options, as well as how to evaluate the options and make a final choice. In addition, the program teaches the learner how to review and learn from his or her experience and the experiences of others.  more...

Strategic Decision Making Advanced Decision Making ... Identify the steps for determining whether a decision is successful. Demonstrate an understanding of how to make group decisions. Identify the techniques for encouraging constructive conflict. Identify the actions for overcoming groupthink. Overcome groupthink.  more...

Delegation Monitoring Evaluating Results ...oduct in addition to his current tasks. You will identify whether you should trust Matthew with this responsibility, determine Matthew 's needs, and sequence the steps of the coaching process. Unit 3: Getting the Best Results (1 - 2 hours) List four steps to help you implement your delegation plan. Identify indicators of a negative attitude  more...

Essentials of Management Negotiating Skills ...mits for the negotiation. Analyze whether to reveal your limits. Simulation Overview: In this simulation you will be meeting with a sales representative from a leading provider of computer software. You want to establish a relationship with their company and negotiate a short-term agreement for the installation and customization of software.  more...

Conducting Meetings Effective Meeting Communication ... Recognize how communication influences whether a climate is positive or negative. Build a positive climate when communicating. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process of communicating during meetings. Through your questions, you will learn about  more...

Correcting Performance Problems Disciplining Employees ...ng an effective disciplinary meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn the proper way to document and use information about an employee's performance, as well as  more...

Total Quality Management Implementation and Tools ...nt the system, you have been asked to attend a meeting on whether or not the company is ready for this implementation. Also present at the meeting are Barbara Connor, Quality Assurance Director, Don Hamilton, Regional Vice-President of Sales, and Nathan Iverson, an external consultant. Unit 2: Basic Tools of Quality (0.5 - 1 hour) Identify reasons for measuring key  more...

Business Ethics Organizational Ethics ...lable in the timeframe Icon had promised. You must decide whether to announce this to the public, thereby losing or deferring sales, or pre-sell the units anyway and deal with potentially dissatisfied customers when the product cannot be delivered. Unit 2: Overcoming Organizational Ethical Dilemmas (0.5 - 1 hour) Identify the steps in creating a corporate code of  more...

Project Management Project Management Framework ...f all projects. Sort a list of characteristics based on whether they describe projects or operations. Identify issues project managers must consider based on differences between projects and operations. Identify reasons all projects should be tied to a specific part of an organization's strategic plan. Identify issues project managers must consider based on how projects relate to  more...

Team Participation Resolving Conflict in Teams ...anagers should attend. There has been some conflict about whether the Account Executives should be sent as well. Unit 3: The Process for Resolving Team Conflict (0.5 - 1 hour) Apply the eight steps for resolving team conflict. Apply the principles for handling team conflict. Explain how to resolve conflict between yourself  more...

Virtual Teams The Fundamentals ...ecommuting for several months, but she has concerns about whether management will support her decision. It is your responsibility to discuss the challenges Carla will face and identify whether she has the skills needed to telecommute effectively. Unit 3: Using Technology to Develop Virtual Teams (0.5 - 1 hour) Identify four ways virtual team members can communicate.  more...

Project Teams Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly.  more...

Brand Management Fundamentals of Brand Management ...ct future generations. Your team was assembled to discuss whether to leave the brand unchanged, change the brand name, or discontinue it entirely. This is the first meeting of the team that consists of Marcus Robinson and Amy Johnson. You are responsible for ensuring everyone recognizes the significance and importance of product branding and brand value. Unit 2:Branding Responsibilities (0.5  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...cified scenario. o Identify the checks used to determine whether an application meets the compatibility requirements of Windows 2000. o Identify the sequence of tasks you perform to resolve an application incompatibility problem. o Identify the steps to diagnose and solve a specific third-party application problem. o Identify the corrective action to be taken for a migration problem in  more...

IMS Essentials Curriculum ... data processing individuals who work with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience. Deployment  more...

IMS Essentials Part 1 IMS Database Manager ... data processing individuals who work with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience.  more...

IMS Essentials Part 2 IMS Transaction Manager ... data processing individuals who work with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience.  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 ... data processing individuals who work with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience.  more...

Organizational Behavior The Organizational System ...t also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Learn To • Identify the elements of structure that affect organizational behavior. • Help a group overcome a barrier caused by organizational structure. •  more...