Online Whether eLearning

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...a DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random chance or if it is a true difference. If it is a real difference, Six Sigma teams like to  more...

Administrative Professionals Common Administrative Support Tasks ...essional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a typical day are varied and ever-changing. But regardless of how much the agenda changes from day to day, there are standard tasks that every  more...

Confronting Difficult Employee Behavior ...behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can quickly get things back on track and can lead to a more  more...

Creating a Business Execution Culture ...elp you create an execution culture in your organization. Whether you're a senior manager or the manager of a small business unit, you can do your part to create an execution culture in your company. One lesson explores the critical role leaders play in creating an execution culture. You'll learn about ways to turn your visions and ideas into actions. Do you have the right team in place to  more...

Motivating Employees ...d. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality inherent in most people. As a leader, your capacity for motivating plays a key element in the success of your  more...

Becoming a Manager Responsibilities and Fears ...esources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect for the role. Taking some time to consider how you can best direct your current abilities toward the new task will be time well spent. It is inevitable that your co-workers' expectations of you will change. It may be hard for some of your former  more...

The Ins and Outs of Capital Budgeting ...ent. It involves examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment decisions.This course will explain what a capital budget is and present the different types of assets that your company will  more...

Sustaining Improvements Gains from Six Sigma Projects ...e a number of activities that, if utilized, can determine whether the implemented process improvement will continue to meet intended results, thus contributing to the overall and ongoing success of the organization. This course will explore the importance of utilizing lessons learned from a Six Sigma project, and the role of training and documentation in sustaining support for Six Sigma  more...

Process Capability for Six Sigma ... any improvement initiative, organizations must determine whether their existing processes meet the targets and specifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current state, and to report its sigma level. When done correctly, process  more...

Accessing Exchange Server 2007 Remotely ... this, it necessary for many people to access their email whether they are at the office, home or traveling abroad. Traditionally, people could only access email remotely through a simplified web interface or by configuring a VPN to their corporate network. Now people can enjoy the full functionality of Outlook by using Outlook Web Access (OWA) or Outlook Anywhere. This course discusses  more...

Disaster Recovery with Exchange Server 2007 ...t Exchange Server 2007, Configuration (Exam 70-236) Whether from a malicious user, a computer virus or any unfortunate event, there will most likely come a time when your Microsoft Exchange Server will become damaged or experience a loss of data. Through careful planning, the severity of these types of events can be greatly minimized. This course discusses how to plan and implement a  more...

Launching a Successful Team ...many challenges when trying to optimize team performance. Whether you're a current team leader or simply someone who would like to develop the skills that would make you a strong candidate, you need to know certain things about how teams function and what it takes to develop a high-performance team. Among the most important things to know: good team development begins on day one. Forming an  more...

Specifying and Assigning Resources in Project 2007 Specifying and Assigning Resources in Project 2007 Microsoft In Microsoft Office Project 2007, people, equipment, and materials are collectively referred to as "resources." A large part of a project manager's responsibilities is managing these resources, whether that be assigning resource work times, leveling resources that are overallocated, and overseeing the budgeting and costs of  more...

Workplace Conflict Strategies for Resolving Conflict ...rkplace Conflict: Strategies for Resolving Conflict Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and  more...

Stakeholders and the Communications Management Plan ...to 90 of a project manager's time is spent communicating, whether it's with external stakeholders, members of the project team, suppliers, or other managers within their organizations. That speaks volumes about the important role of communication to a project. When communications break down, projects fail. When communications are good, the project is more likely to achieve its objectives.  more...

Performing Risk Analysis ...ed risk's probability of occurrence and potential impact, whether positive or negative. The science of project management was founded, in large part, to manage risk and prevent it from negatively affecting project objectives, schedules, and budgets. This course explores both qualitative and quantitative risk analysis techniques. Specifically, learners will be introduced to qualitative tools  more...

Working with Difficult People Dealing with Micromanagers Working with Difficult People: Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to  more...

NFPA 1600 Business Continuity Programs ...Whether it is a natural disaster that sweeps through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business Continuity Program involves planning the recovery of operations when confronted with adverse events such as natural disasters, technological  more...

Getting Results without Authority Building Relationships and Credibility ..., you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a completely different department. Effective influencing, however, requires that you know how to build good relationships, and that you have credibility. You won't be able to ask someone for help if you have antagonized that person, or if you haven't followed through on promises you made. In  more...

Problem Solving The Fundamentals ...on in situations for which no ready-made solutions exist. Whether consciously or unconsciously, everybody solves problems relating to their personal or work life every day. However, you can greatly improve your problem-solving effectiveness by gaining a better understanding of the problem-solving process, essential skills, and required competencies, as well as an awareness of the mind traps and  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Conflicts of Interest in the Workplace ...ersonal interest that may impair the employee's judgment, whether the employee realizes it or not, and even if the employee does not intend to have a conflict of interest. Conflicts of interest do not have to be acted upon to exist they can be inherent in the relationships and interests an employee has. An employee may have a conflict of interest if the employee's personal interests create the  more...

Working for Your Inner Boss Personal Accountability ...an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and earns praise or criticism. On another level however, the judgment of an external boss isn't enough to make a job personally fulfilling and rewarding. That's something all employees of an organization decide for themselves. Everyone who works must also answer to  more...

Effective Intercultural Relationships ... In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work environment, employees, co-workers, customers,  more...

Business Grammar The Mechanics of Writing ...ur business messages, do you ever find yourself wondering whether a word should be capitalized or abbreviated? Or whether you should spell out a number rather than use a figure? Knowing the correct way to abbreviate, capitalize, and express numbers in your business messages goes a long way in helping you to present yourself as a reputable professional. This course presents the basic rules for  more...

Interpersonal Communication Communicating with Confidence ...s are essential for healthy and successful relationships, whether personal or professional. Once you've learned how to apply them, these skills enhance your influence and help you achieve your goals. Communicators have an enormous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility are not the only essentials. You also need to use  more...

Illegal Insider Trading Simulation Illegal Insider Trading Simulation You're a computer support specialist for GenTronic Labs, a publicly-traded, cutting-edge biotechnology company that has several promising new drugs in various stages of development. You own GenTronic Labs stock shares that you bought through an employee stock purchase plan. One day, your coworker and friend, Clay Lennon, tells you that in a few days, the  more...

Workplace Diversity Awareness Simulation Workplace Diversity Awareness Simulation During this simulation, you will be employed as a human resources generalist for a growing environmental design firm. Though the company complies with all equal opportunity hiring practices and labor policies, it has failed to directly address the issues of diversity and inclusiveness within its corporate culture. With the company fast approaching a  more...

Writing a Business Case ...hoice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good  more...

Internal Customer Service ...r service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer service occurs every time you or a colleague requires information or a service from someone else within the company, and the quality of that service often has a  more...

Introduction to Request Fulfillment ...cally you contact them when something isn't working right whether it be a connection error, system crash, or other incident that impedes your ability to do your work. But more often than not Service Desks also field requests for numerous situations that don't typically fall into the 'out of order' category, but require attention, time, and a quick turnaround for example, someone needs a new  more...

Using Surveys to Measure Customer Satisfaction ...you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on its findings. Cross-functional backing is essential if the survey is to have the maximum effect on how customers view your service in the future. The success of  more...

Managing Technical Professionals ...ome unique challenges for even the most talented manager. Whether you have a technical background or not, you'll need to apply organizational, motivational, and leadership skills to address those challenges successfully. You'll also need to build a foundation of mutual respect and trust. In this course, you'll learn about the challenges of managing technical professionals, how to build trust  more...

Responding to Business Crises Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental  more...

Introduction to Industrial Hygiene ...uld expect to work in as safe an environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and industry professionals have stepped up and taken  more...

Approaches to Risk Management ...Whether you are investing in stocks, deciding what to eat, hiring an assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the right risk  more...

Managing Workplace Harassment Complaints Simulation Managing Workplace Harassment Complaints: Simulation You're the general manager of a corporately owned branch of Pennywise Rental Car, one of the largest car rental companies in the world. The company has provided you with workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to  more...

Dealing With Sexual Harassment Simulation Dealing With Sexual Harassment : Simulation You're a junior underwriter at HWCK Insurance Company. The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways  more...

ITIL reg Overview Certification and Benefits ...level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL V3 certification? And how? This course provides a detailed overview of the purpose, vision, and principles of the ITIL V3 certification scheme. Specifically, the course covers the knowledge areas, target audience, and  more...

Getting Started with Illustrator CS3 ...ation program for multimedia, online graphics, and print. Whether you are creating multimedia graphics or laying out print publishing, Illustrator will allow you to create professional quality results. This course introduces the Illustrator interface, shows how to customize the workspace and navigate panels, and demonstrates how to create and prepare projects using document profiles and other  more...

Introduction to the Service Desk ...3 Intermediate: Operational Support & Analysis Exam Whether you call your Internet provider because you can't connect to your bank because your online banking password isn't working or your satellite television provider because your signal is poor, chances are all these different calls for completely different things will have at least one thing in common you'll reach a Service Desk. This  more...

Business Crisis Management Simulation ...e ship. Then, after clarifying the crisis and determining whether to activate the crisis management team, you'll need to manage the situation effectively. A significant part of this will involve communicating with the media about the situation. Your actions will largely determine whether Sunshine Cruise Lines can make a full recovery from the crisis. This simulation is based on the SkillSoft  more...

Business Performance and Financial Measures in Six Sigma ...s how these financial measures are crucial in determining whether the potential returns of Six Sigma projects will outweigh the required investment. It provides practice in using the formulas associated with these measures, including revenue growth, market share, margin, cost-benefit analysis, return on investment (ROI), and net present value (NPV). This course is aligned with the ASQ Certified  more...

Receiving Feedback and Criticism ...ed to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues' concerns, calm potentially heated exchanges, and solve issues efficiently. This course starts by exploring the reactions that typically occur when a person receives corrective feedback or criticism. You will also learn  more...

Giving Feedback ...ecessary skill and can involve anyone in an organization, whether it is manager-to-report, peer-to-peer, or report-to-manager. There are generally two types of feedback: positive feedback for reinforcing positive behavior, and corrective feedback for correcting negative behavior. The purpose of this course is to help you improve your skills in giving both types of feedback. The course starts by  more...

Maximizing Productivity as a Remote Employee ...ployers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired. Once the decision is made, the goal is to create and maintain a productive remote work environment. This course provides an introduction to telecommuting, including helping you determine whether telecommuting is right for you, given the type of job you have and the tasks  more...

Using Business Etiquette to Build Professional Relationships ...element for building positive professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances of business etiquette, you demonstrate competence and establish creditability, both of which are  more...

Operations Management Product Service Management ...very organization conducts product management activities, whether knowingly or unknowingly, that integrate operations, marketing, and sales functions to deliver desired products and services to customers. This course provides a broad overview of the product and service management functions from an operations management perspective. More specifically, it walks you through the phases of product  more...

CompTIA Security 2008 Threat Migration ...users to maintain security. A decision must be made as to whether or not the cost of adding additional security outweighs possible losses that may be incurred with current configurations. Companies are constantly deciding how much risk is acceptable. This course introduces methods used to perform core system maintenance, manage viruses and spyware, securing browser software, and identify and  more...

Deterring Electronic Intrusions Deterring Electronic Intrusions Securing electronic access to an environment forms the backbone of IT security professionals' jobs. IT security specialists deal with methods to secure network access, both internally and externally. This course examines firewall, intrusion detection system (IDS), and honeypot detection techniques, as well as evasion techniques that can be used by an ethical  more...

Client Access in Exchange Server 2010 ...n, it is necessary for many people to access their e-mail whether they are at the office, home or traveling abroad. Traditionally, people could only access e-mail remotely through a simplified web interface or by configuring a VPN to their corporate network. Discussed in this course are technologies such as Outlook Web Access and Outlook Anywhere that provide access to e-mail through a web  more...

Cisco Switch 1 0 Integrating Wireless LANs into a Campus Network Cisco Switch 1.0: Integrating Wireless LANs into a Campus Network Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Wireless LAN (WLAN) is an access technology that has an increasing significance for network access in offices, factories, hotels, and airports, and at home. WLANs are often compared to standard LANs and are often  more...

Virtualization with VMware An Overview Virtualization with VMware: An Overview VMware Virtualization has become increasingly desirable in today's IT infrastructures. Companies from small start-ups to enterprise environments are turning to virtualization, not only for testing, but also for full production environments now. This course examines the history of virtualization, the concepts behind virtualization, and how virtual  more...

Backup Recovery in Exchange Server 2010 ...t Exchange Server 2010, Configuration (Exam 70-662) Whether from a malicious user, a computer virus, or any unfortunate event, there will most likely come a time when your Microsoft Exchange Server will become damaged or experience a loss of data. Through careful planning, the severity of these types of events can be greatly minimized. This course discusses how to plan and implement a  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 ...rasp before embarking on an Active Directory restructure, whether it involves an in-place upgrade to Windows Server 2008 server and functional level, or the addition of new Windows Server 2008 servers and the migration of Active Directory objects using the Active Directory Migration Tool (ADMT). When administrators restructure an enterprise, they must also consider servers, client operating  more...

Recognizing Diagnosing Problem Performance ...can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope, frequency, and magnitude. They can occur as single incidents or persistent patterns of behavior. Whatever their nature, you must  more...

MS Word for MAC 2011 Moving Around a Document ...help you move around and find your way through documents, whether they're a few pages or hundreds of pages long This course explores basic navigation features such as scrollbars and built-in tools such as the Sidebar. The Sidebar combines features of the Document Map, thumbnails, Reviewing pane, and Search features found in earlier versions of Word for Mac into one, easy-to-use interface. The  more...

Customer Driven Process Improvement Basic Framework ...more successful than those that don't. Customer feedback, whether direct or indirect, gives an organization an opportunity to analyze its operations and processes to find ways to satisfy customers better and to develop a competitive advantage. This course describes these and other benefits and outlines a six-step framework for customer-focused improvement activities, which include identifying  more...

Preparing for Organizational Change ...Whether it's upsizing, downsizing, relocation, new processes, or a complete reorganization, organizational change is inevitable in today's business environment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course you will learn the importance of being  more...

Understanding Organizational Change ...ge Change can be disruptive. A change in your life, whether good or bad, can create a period of uncertainty, stress, and anxiety while you adjust. And change at work is no different. You may question what's going on and feel like you have no control over the situation. But eventually, ideally, you'll see that the change brings a positive result for your own job, and your organization. A  more...

Identifying Resolving Windows 7 Application Issues ...The Application Compatibility Toolkit is provided to test whether programs will function in Windows 7. Also discussed are tools used to resolve compatibility issues including the Program Compatibility Assistant, Program Compatibility Troubleshooter, and program Compatibility tab settings. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft  more...

Fundamentals of Organizational Behavior for the Individual ... organizational issues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of your team, you have to be able to constantly improve the organizational dynamics in your workplace. To do this, you need to start with the individual, which means you need to be able to recognize and work with different individual behaviors, attitudes,  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ...red in these workspaces and are updated after each change whether the team member is online or offline. Office Communicator extends these capabilities by enabling those in different locations and time zones to communicate easily and quickly with a range of unified communication tools, including voice, video, and instant messaging. This course explores Groove 2007 and Communicator 2007 as  more...

Cisco IUWNE 1 0 Wireless Frame Basics Nonstandard Technologies ...erstanding the principles behind wireless frame exchange, whether 802.11x or nonstandard frames, is key to installing and troubleshooting wireless networks efficiently, and knowing the tools used to support these activities is just as important. This course provides the basics needed to understand which frames can be expected, what their role is, and what their speed will be in order to quickly  more...

Preparing for an Internal Interview ...g the most of this knowledge can be a major asset to you. Whether it's being able to participate in conversations about your company and industry or demonstrating that you understand the organizational culture, being on the inside means you have a great advantage, which you don't want to waste. Climbing the organizational ladder takes more than a view from the inside, though. You also need to  more...

Enterprise Data Cloud Interaction Enterprise Data & Cloud Interaction This course provides a closer look at enterprise resources in the cloud and the use of cloud storage services. Cloud storage is of key interest to many consumers as it has a number of advantages over traditional data storage. Cloud-stored data is available from any location that has Internet access. However, depending on the type of business and data, some  more...

Preparing for Effective Business Meetings ... a meeting's purpose and objectives, and how to determine whether a given meeting is truly necessary or whether a similar result could be achieved through a different type of communication. It will also equip you with the skills to choose the best participants, and create an agenda that will guide the group to achieve meeting goals as efficiently and productively as possible. Finally, it will  more...

Managing Effective Business Meetings ...icipants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening on a positive note, through accomplishing the agenda items, to closing the meeting and following up. This course will lead you through that process, presenting best practices that will help you realize success as you fulfill  more...

Basic Business Math Averages Equations ...asic math skills are practical in any business situation, whether it be calculating average call turnaround times in a call center or using equations to find the stock of inventory and the items that have been sold in a retail store. Because math skills are valuable in so many business situations, refreshing your skills can demonstrate your mathematical competence and business savvy. This  more...

ITIL reg 2011 Edition Overview Certification Benefits ...level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL certification? And how? This course provides a detailed overview of the purpose, vision, and principles of the ITIL certification scheme. Specifically, the course covers the knowledge areas, target audience, and examination  more...

A Foolproof Method for Conduting a Job Search ...ng in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. This is one of three possible modules that you can take as self-directed study. Each module is designed to be completed within 1 week or sooner. You will be given exercises to complete via email.  more...

How to Interview Like a Professional ...ng in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within one week or sooner. You will be given exercises to complete via email. This course  more...

Getting the Job Offer You Want ...ng in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be completed within 1 week or sooner. You will be given exercises to complete via email. This  more...

Getting More From Books: Intro to Literary Analysis ...ore about yourself, your world, and the human experience! Whether you like dense novels or "just for fun" fiction, this course will help you get more out of the books you read. All it takes is a curious mind. You`ll learn to become an active reader and explore any book`s message, plot, characters, structure, language, themes and more. You`ll also learn how to identify and interpret traditional  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

So You Want to be a Technical Writer! ...a series of short projects that will help you to assess ? whether you are well-suited to life as a technical writer and whether direct employment, freelancing, or contract technical writing are good options for you. ? what attributes and skills you currently possess and which ones you need to develop to be marketable. ? what jobs and salaries are available in your area or in a region you wish  more...

The Power of Animation: Learn Flash in Five Days This course is designed for first time Flash users who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games!  more...

Effective Business Presentations Using Flash ...e discussed throughout the creation of the final project. Whether you are looking to expand your company?s creative and presentation capabilities beyond the ability of PowerPoint, or you are simply looking to gain a solid understanding of the capabilities of Flash, this class will make it fun for you to get started! This class requires internet access and the Flash 5 application. If you do not  more...

Medical Office Specialist Training I (No Terminology) ...assignments, steady work schedules, respect and prestige. Whether you work for a clinic or medical provider, as a Medical Office Assistant you will have a career you can be proud of! This course will take your through the basics of how a medical office functions and train you to do all of it but the nursing!! Start a rewarding career in a growing and recession proof field. Why take this Medical  more...

Medical Office Specialist Training II (With Terminology) ...assignments, steady work schedules, respect and prestige. Whether you work for a clinic or medical provider, as a Medical Office Assistant you will have a career you can be proud of! This course will take your through the basics of how a medical office functions and train you to do all of it but the nursing!! Start a rewarding career in a growing and recession proof field. Why take this Medical  more...

Writing User Guides ... gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new appliance, user guide writers are needed. And, writing for the end user is one way to enter the technical writing field. Many writers start their jobs at companies maintaining and creating end user  more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...

How To Master Personal And Family Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny  more...

How to Setup & Secure Your Home Computer ...ow to and what steps to make sure your computer is safe. Whether you use your computer for business or pleasure, it is so important that you have a computer that is safe and secure. It is no longer the norm to turn on your computer and use it for games and what not. Now, with the ever present danger of viruses and hackers, making sure the computer is secure is vital. Securing your computer is  more...

Building Self Confidence For Women ...ree yourself from doubt and enjoy all life has to offer. Whether you feel shy, have fears giving presentations or lack the success you want in life it could be your self-confidence that needs a boost. With a belief in yourself and your abilities overcoming obstacles is enhanced. ?If you think you can you can, and if you think you can?t you can?t.? Highly recommend 1 to 2 online chats with MSN  more...

Pharmacy Technician Career Training Program ... will depend on the state in which you choose to work and whether you are allowed to work as a registered or certified pharmacy technician. You will complete Four 5-week modules of study. This means you will complete the program in 20 weeks! Module I (5Weeks) Module II (5 Weeks) Module III (5Weeks) Module IV (5weeks) 20 Weeks to Complete the Program All weekly assignments are completed on-line  more...

How to Join the Ranks of the Self-Employed in 6 Weeks Learn how to join the ranks of the self-employed by starting and running a business in 6 weeks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the  more...

Selling the Way Your Customer Buys ...s the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to their unique needs and to help them to buy rather than leaving them feel like they were sold. Big difference. As product differentiation becomes more difficult, what people base their decision on is the added value of  more...

How to Build And Maintain Rapport With Your Clients ...ild rapport with your clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person is  more...

How to Critically Evaluate Your Business Plan ... to determine the plan`s overall viability, and recommend whether your firm should invest in the idea. As you take on this responsibility, you will have access to experts who, through video and text, will help you learn the tools and strategies you`ll need to answer the seven critical questions. We begin the Entrepreneurship curriculum by having you analyze a business plan, so you become  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...our ability to make a sound financial decision depends on whether you carefully consider each characteristic of a property in order to determine whether it is important to you or not? and at what cost. This course employs the Learning by Doing approach to education. That means that rather than lecture to you, this course will put you to work. Why? Because you remember what you experience much  more...

RFID: Are You Ready for It? Is It Ready for You? This course will offer you exciting information concerning Radio Frequency Identification. RFID: Are You Ready for It? Is It Ready for You? RFID: Are You Ready for It? Is It Ready for You? This course will offer you exciting information concerning Radio Frequency Identification. Whether you are considering implementing the system in your library or are currently utilizing an RFID system, you will  more...

Back Injury Protection ...ention! This trendy safety course gets everyone involved. Whether you have to lift, push, pull, or move objects of any size for work, or if you arrange places for others to work, this course is for you. Virtually eliminate common backaches with skills you acquire in our instruction. You will discover how to minimize lower back pain and even get back ache relief by exercising and practicing  more...

QPRT Suicide Risk Assessment and Training ...ter as the focal point for technology in the corporation. Whether implementing a new customer support center or rejuvenating an existing one, this course will present a renewed vision for leading the support team. Managers will discover how to promote the support organization to customers and management. They will learn the framework for a world-class customer support center, as well as how to  more...

Accounting In An Hour ...Whether you ™re new to the subject or just looking for a good refresher, this course demystifies accounting and financial concepts by providing the basics in just 60 minutes. It prepares non-financial learners to understand and get involved in financial discussions and to make better decisions on financial matters. It is suggested that the student realistically consider their abilities  more...

Adobe Dreamweaver CS4: Essentials ...rface you apply the techniques you have learned instantly whether you are building your first site or redesigning an existing one. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Dreamweaver CS4: Essentials Ranging from casual hobbyists to the most seasoned professionals, our  more...

Adobe Illustrator CS4: Essentials ...rilliant results, artistic effects, and stunning visuals. Whether you ™re preparing work for print, the web, or beyond, you ™ll gain the skills necessary to stay competitive in today ™s marketplace using Illustrator CS4.This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course  more...

Adobe Flash CS3 Professional: Essentials ...ap of creativity with animated objects and sound effects. Whether you are a web designer or game developer, you will learn the necessary techniques to get your project rolling. Discover how to design fun, creative, interactive websites through structured and easy to follow lessons. With help from a pro, you`ll be able to expand your knowledge as you learn to utilize all of the amazing  more...

Build a Powerful Branding Strategy--Instructor-Led ...ganization will ever have: your brand. It doesn`t matter whether you`re marketing a small neighborhood business or a major corporate enterprise. The manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies,  more...

Build a Powerful Branding Strategy--Self-Directed ...ganization will ever have: your brand. It doesn`t matter whether you`re marketing a small neighborhood business or a major corporate enterprise. The manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies,  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...pothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your simulated  more...

Design a Winning Business Based on Your Idea--Self-Directed ...pothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your simulated  more...

Home Energy Fundamentals ...r energy consumption and make your home more comfortable. Whether you are concerned with residential or small business applications, after this course you will understand how your home or business uses energy, acquire useful knowledge about the traditional sources of energy, and how to do a home energy audit or hire a professional to do one. Methods of making your home more energy efficient  more...

Green Driving Techniques ...l notice the impact of fuel prices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual contributions to global warming, and realize that vehicle emissions are a large factor. Individuals and companies are realizing that even though gas  more...

ISO 9001:2000 General Employee Training ... organization regardless of: Size Industry/Product/Market Whether its manufactures a product or provides a service Whether it is a business, a public administration, or a government department. The organization's scope of activity. If it wants to establish a rigorous QMS then ISO 9000 has the essential features which provide a solid base for any QMS. ISO 9000 is primarily concerned with  more...

Management & Leadership Continuous Quality Improvement (CQI) Training Program ...lly important to an organization's longevity and success. Whether you are in the service or production business, this course provides a proactive method of effective and efficient Continuous Quality Improvement (CQI). The CQI process takes into account the methodology of Total Quality Management (TQM) and incorporates it into a continuous process that is ever improving and evolving. Measuring  more...

MSHA Part 46 Refresher ...you may be required to complete Part 48 training instead. Whether you are a miner or an independent contractor, there are sections within the Part 46 training that must address issues of your specific operation. This course offers special instruction that will help you do that as well as provide training for the more generic MSHA recommended topics. In addition, it will help you accomplish  more...

Problem Solving Through Productive Thinking ...whether in management positions or on the front line - is the ability to see the root of problems and quickly enact effective solutions. This series will pass on some of the skills and tips that will help you to better identify problems, find their causes, and get their solutions under way.The student will have access to this course for 1 year. This self-directed course can be completed within  more...

Record Management & Retention Policy Use ...r creating or maintaining corporate records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an expense record. Record Management A company's corporate records are one of its most important and valuable assets.  more...

Success Strategies Training Program for Management & Leadership ...lly important to an organization`s longevity and success. Whether you are in the service or production business, this course provides a proactive method of effective and efficient success coaching for managers and leaders. In this process, the success of organizational managers and leaders is designed to be incorporated in all organizational levels. Specific, proven strategies for success are  more...

Windows Vista Essentials ...zzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this comprehensive training guide will showcase all that Windows has to offer. You can access this course for 1 year. Completion time varies based on user knowledge  more...

Adobe After Effects CS4: Essentials ...rs view of some of the new features of After Effects CS4. Whether you are new to After Effects, or brushing up on a technique, this series is just what you need to get up to speed fast. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe After Effects CS4: Essentials Total  more...

Adobe Encore CS4: DVD Workflow ...s, to building custom menus, and even exporting to flash. Whether you are new to Encore, or just brushing up on a technique, this series is just what you need to get up to speed fast. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Encore CS4: DVD Workflow Total Training for  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ...s quickly as you care to work through the subject matter. Whether you are a business owner, office manager, HR manager, business professional or green-team project leader who wants to know how to get started with a sustainability program, this comprehensive e-learning course will give you the results you want. How To Adopt Green Practices In Business And Gain A Competitive Advantage  more...

Elements of a 360-Degree Performance Review Are you familiar with the elements of the 360-degree performance review process? Are your participants familiar with them? Implementing a 360-degree performance review within your organization is a large undertaking; however, with proper preparation of your participants, the resulting feedback is far more likely to be accurate and useful. Failure to consider the crucial elements of the review  more...

Hiring Temporary Contingent Employees Have you been in a situation where you needed more people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors  more...

Financial Analysis for Successful Marketing ...Whether you have a "head" for numbers, or a "dread" of numbers, no strategic marketing plan will be successful without a thorough financial analysis. The final course in this series takes a user-friendly, interactive approach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy.  more...

Handling Organizational Change Simulation You are a senior product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down  more...

The Fundamentals of Supply Chain Management ...History tells us we can no longer do "business as usual." Whether you call it a revolution or an evolution, how you manage your supply chain will affect your level of success. This course will teach you the basics of supply chain management (SCM). You will learn about the evolution of SCM, collaboration within the supply chain, and the effects the system has on an organization. You will be able  more...

Strategic Decision Making .... Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP, and types of portal technologies--must be closely examined for possible applications that could save money, obtain new customers, or  more...

IT Challenges Present and Future ...mprovement in information technology comes new challenge. Whether trying to upgrade systems, enhance e-commerce opportunities, or simply make projects more successful, your job as IT manager is to avoid the pitfalls inherent in each task. Meanwhile, new and demanding responsibilities are on the horizon for governance, cybersecurity, and incident response, fields that are still under  more...

The Life Cycle of an IT Project Did you know that your information technology (IT) project becomes more vulnerable as it goes through the various stages of development? That's because during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement  more...

HIPAA Evaluating the Impact of the Privacy Rule Employees and managers need to become more aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the  more...

Managing Sexual Harassment Problems Simulation You're the manager of consolidations at the corporate headquarters of QXT Chemical Company, a large global corporation. You supervise a team of accountants. When one of them, Shelly Jones, tells you that another of your direct reports, Damon Beasley, has been sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft course  more...

Contracts in Commercial Transactions ...whether it is a sale to a customer, the hiring of a new employee, the acquisition of a new company, or countless other formal and informal business practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications. In  more...

Communication Business Etiquette How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you  more...

Communicating for Results ...are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication required to maintain customer relationships during sensitive situations, such as when  more...

Managing Delivery ...hat you handle problems will be the deciding factor as to whether you gain repeat business or not. Most of all, as an external consultant, you are an agent for change. Improving the way that clients operate, and securing real gains for them, can only be achieved if change is managed appropriately.Making your proposals work is the real test. Your ideas may be brilliant, but unless you can make  more...

Resistance and Technical Professional Consultants When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize  more...

Discovering What Your Customers Want The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics.When customer satisfaction programs begin with a survey, and not a plan, the  more...

Brand Management Branding on the Web ...ll expand the customer base by helping the team determine whether a secondary brand is necessary, what type of Web site would be best for the brand, and what they should name the Web site. Unit 2: Using Online Branding Tactics (0.5 - 1 hour) Identify factors to consider when building a brand for a business existing primarily on the Internet.  more...

Consulting Skills Building Consulting Relationships ...ilding Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine the need for a  more...

Strategic Management Developing a Successful Process Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.  more...

Managing Business Risk Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks. Learn To Identify the differences  more...

Windows NT Server 4 0 Routing RAS - Part 4 ...nterface is not working. Display the table for checking whether or not a user name matches the Demand Dial interface name when a Demand Dial connection is not working. Unit 3: Implementing RRAS Duration: 2 Hour(s) Identify the services that are suitable for configuring RRAS in an intranet small-size office. Identify the services that are suitable for configuring RRAS in an  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...tify the advantages of using server-side code. Identify whether a given code uses an explicit or an implicit cursor. Identify the advantage of using explicit cursors. Identify the advantages of using explicit cursors. Identify the language that will process a given task in the minimum possible time. Identify the methods used for maintaining a shared pool. Identify the contents of a  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 2 Course Overview This is the second course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Identify the definition, features of MFC key classes and the differences between SDK and MFC, static and dynamic and regular vs.  more...

IBM DB2 Universal Database V6 1--Fundamentals ...ger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2 functions to groups within a table for a given  more...

IBM DB2 Universal Database V6 1--Fundamentals ...ger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2 functions to groups within a table for a given  more...

Advanced Project Leadership Organization Strategy Business Needs ...rategy and the process to use that knowledge to determine whether or not the project supports company strategy. Lastly, you will learn what questions to use when preparing a Project Charter that is consistent with company strategy. Learn To: Identify the different types of organizations. Identify major characteristics of each type of organization. Identify potential strengths and  more...

MS Win XP Install Admin Part 1 Install Config ...evices. Learn To: o Identify methods for determining whether system hardware and software are compatible with Windows XP Professional. o Identify factors that dictate which file system to select when formatting a partition for Windows XP Professional. o Identify key features of the text-only portion of the Windows XP Professional installation procedure. o Identify advantages of  more...

MS Win XP Install Admin Part 1 Install Config ...evices. Learn To: o Identify methods for determining whether system hardware and software are compatible with Windows XP Professional. o Identify factors that dictate which file system to select when formatting a partition for Windows XP Professional. o Identify key features of the text-only portion of the Windows XP Professional installation procedure. o Identify advantages of  more...

Stress Management Fundamentals for Employees ... stages of stress. Identify the factors that determine whether stress is positive or negative. Identify the types of stress. Recognize the process for managing stress. Unit 2: Identifying Stress Sources Recognize sources of job-related stress. Identify guidelines for strengthening workplace relationships. Recognize sources of personal stress. Identify internal  more...

Creativity Innovation Increasing Personal Creativity ... Choose characteristics that can determine whether you are adventurous. Determine whether you are adventurous. Use ways to be more adventurous to reach a decision. Simulation Overview: In this simulation, you will be meeting with Elizabeth Thomas, Icon's Trade Show Coordinator. During her  more...

Communicating w Difficult People Communicating with Your Manager ...d and has been reprimanded. However, you need to find out whether this was an isolated incident or an example of recurring behavior. You will begin by meeting with Terrence Martin, another of Robert's employees. If needed, you will then meet with other employees to determine whether Robert is exhibiting difficult behavior or periodic irritability. Unit 2: Interacting with a Difficult Manager  more...

Excellence in Service Building a Customer Service Team ...ining (0.5 hours) Sequence the steps for determining whether your customer service employees need training. Sequence the steps for developing a training plan. Identify elements that should be included in a training program for new customer service employees. Identify guidelines that help reinforce your employees a a training. Identify the phases for training evaluation. Unit  more...

Customer Relationship Mgt eCRM ...Care division, and the three of you are meeting to decide whether to incorporate MSI into Icon's overall eCRM efforts. As Icon's Chief Operating Officer, is it your responsibility to identify the advantages, features, and disadvantages of eCRM in order to ensure that your team will make an informed decision. Unit 2: eCRM Automation (0.5 - 1 hour) Identify eCRM  more...

Sexual Harassment What Employees Should Know ...rs and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To Identify the law sexual harassment violates. Identify the characteristics of quid pro quo sexual harassment.  more...

Recruiting Retention Internet Recruiting ...rn To List ways to identify whether Internet recruiting is right for your organization. Sequence the steps to prepare for using the Internet to recruit. List features you should include in job postings. List ways to refine job postings to increase the number of qualified applicants.  more...

Decision Making Problem Solving Decision Making Fundamentals Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish  more...

Strategic Decision Making Preparing to Make Decisions ... Identify the actions you can take to assess whether a decision frame is appropriate for a decision. Influence the decision frames of others. Avoid the problems of overconfidence by applying two guidelines. Identify the techniques for managing uncertainty. Audience All individuals who want to  more...

Strategic Decision Making Making the Right Decision Strategic Decision Making: Making the Right Decision offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options, as well as how to evaluate the options and make a final choice. In addition, the program teaches the learner how to review and learn from his or her experience and the experiences of others.  more...

Strategic Decision Making Advanced Decision Making ... Identify the steps for determining whether a decision is successful. Demonstrate an understanding of how to make group decisions. Identify the techniques for encouraging constructive conflict. Identify the actions for overcoming groupthink. Overcome groupthink.  more...

Delegation Monitoring Evaluating Results ...oduct in addition to his current tasks. You will identify whether you should trust Matthew with this responsibility, determine Matthew 's needs, and sequence the steps of the coaching process. Unit 3: Getting the Best Results (1 - 2 hours) List four steps to help you implement your delegation plan. Identify indicators of a negative attitude  more...

Essentials of Management Negotiating Skills ...mits for the negotiation. Analyze whether to reveal your limits. Simulation Overview: In this simulation you will be meeting with a sales representative from a leading provider of computer software. You want to establish a relationship with their company and negotiate a short-term agreement for the installation and customization of software.  more...

Conducting Meetings Effective Meeting Communication ... Recognize how communication influences whether a climate is positive or negative. Build a positive climate when communicating. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process of communicating during meetings. Through your questions, you will learn about  more...

Correcting Performance Problems Disciplining Employees ...ng an effective disciplinary meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn the proper way to document and use information about an employee's performance, as well as  more...

Total Quality Management Implementation and Tools ...nt the system, you have been asked to attend a meeting on whether or not the company is ready for this implementation. Also present at the meeting are Barbara Connor, Quality Assurance Director, Don Hamilton, Regional Vice-President of Sales, and Nathan Iverson, an external consultant. Unit 2: Basic Tools of Quality (0.5 - 1 hour) Identify reasons for measuring key  more...

Business Ethics Organizational Ethics ...lable in the timeframe Icon had promised. You must decide whether to announce this to the public, thereby losing or deferring sales, or pre-sell the units anyway and deal with potentially dissatisfied customers when the product cannot be delivered. Unit 2: Overcoming Organizational Ethical Dilemmas (0.5 - 1 hour) Identify the steps in creating a corporate code of  more...

Project Management Project Management Framework ... all projects. Sort a list of characteristics based on whether they describe projects or operations. Identify issues project managers must consider based on differences between projects and operations. Identify reasons all projects should be tied to a specific part of an organization's strategic plan. Identify issues project managers must consider based on how projects relate to  more...

Team Participation Resolving Conflict in Teams ...anagers should attend. There has been some conflict about whether the Account Executives should be sent as well. Unit 3: The Process for Resolving Team Conflict (0.5 - 1 hour) Apply the eight steps for resolving team conflict. Apply the principles for handling team conflict. Explain how to resolve conflict between yourself  more...

Virtual Teams The Fundamentals ...ecommuting for several months, but she has concerns about whether management will support her decision. It is your responsibility to discuss the challenges Carla will face and identify whether she has the skills needed to telecommute effectively. Unit 3: Using Technology to Develop Virtual Teams (0.5 - 1 hour) Identify four ways virtual team members can communicate.  more...

Project Teams Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly.  more...

Brand Management Fundamentals of Brand Management ...ct future generations. Your team was assembled to discuss whether to leave the brand unchanged, change the brand name, or discontinue it entirely. This is the first meeting of the team that consists of Marcus Robinson and Amy Johnson. You are responsible for ensuring everyone recognizes the significance and importance of product branding and brand value. Unit 2:Branding Responsibilities (0.5  more...

Windows NT Server 4 0 Routing RAS - Part 4 ...nterface is not working. Display the table for checking whether or not a user name matches the Demand Dial interface name when a Demand Dial connection is not working. Unit 3: Implementing RRAS Duration: 2 Hour(s) Identify the services that are suitable for configuring RRAS in an intranet small-size office. Identify the services that are suitable for configuring RRAS in an  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing Course Overview This is the first course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing Course Overview This is the first course in a four-part series of the Microsoft Windows 2000 - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a network infrastructure strategy to implement TCP/IP, DHCP and name resolution services on a network and a multiprotocol  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 4 ...cified scenario. o Identify the checks used to determine whether an application meets the compatibility requirements of Windows 2000. o Identify the sequence of tasks you perform to resolve an application incompatibility problem. o Identify the steps to diagnose and solve a specific third-party application problem. o Identify the corrective action to be taken for a migration problem in  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

IBM DB2 Universal Database V6 1--Fundamentals ...ger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2 functions to groups within a table for a given  more...

IBM DB2 Universal Database V6 1--App Development ...tion. Analyze the content of host variables to determine whether a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA elements with the error-handling information they  more...

IBM DB2 Universal Database V6 1--App Development ...tion. Analyze the content of host variables to determine whether a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA elements with the error-handling information they  more...

Linux Technology Overview Curriculum Course Overview The Linux Technology Overview Curriculum provides background knowledge about Linux, and explains what factors businesses should consider when determining if they should use it. Students will learn what Linux is, its history, what it can be used for, and the risks and benefits of using it. Additionally, this curriculum provides more detailed information about how to use Linux, it  more...

Linux Technology Overview Part 1 Technical Business Considerations ... Technical managers and professionals who are evaluating whether or not to adopt Linux in their business environment or individuals learning about Linux in preparation for using it. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits ITCAP credits: Not Applicable Language Options  more...

Linux Technology Overview Part 2 Features for Users ... Technical managers and professionals who are evaluating whether or not to adopt Linux in their business environment should have in-depth knowledge of the capabilities of competing operating systems, such as Unix and Windows NT and 2000. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

IMS Essentials Curriculum ... data processing individuals who work with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience. Deployment  more...

IMS Essentials Part 1 IMS Database Manager ... data processing individuals who work with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience.  more...

IMS Essentials Part 2 IMS Transaction Manager ... data processing individuals who work with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience.  more...

IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2 ... data processing individuals who work with an IMS system, whether Database (DB), Database/Data Communications (DB/DC), or Database Control Subsystem (DBCTL). Learners should be able to describe the fundamentals of data processing, including the function of operating systems, access methods and Job Control Language (JCL). These skills can be obtained from on-the-job experience.  more...

Organizational Behavior The Organizational System ...t also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Learn To • Identify the elements of structure that affect organizational behavior. • Help a group overcome a barrier caused by organizational structure. •  more...

Organizational Behavior - The Organizational System Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign.  more...

Advanced Project Leadership - Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that  more...

Portfolio Management Processes and the Organization ...d meeting the needs and expectations of the organization. Whether working with programs or projects, effective portfolio management will give you the tools necessary to make the right organizational decisions. Portfolio management is not conducted in a vacuum; oftentimes the roles and processes will relate throughout the organization. This course will examine the importance of understanding how  more...

Relationship Management - Preparing the Client Relationship In "Relationship Management - Preparing the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what  more...

Writing to Reach the Audience ...prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies  more...

Making Telephone Calls Count ...Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer  more...

Internet as a Business Tool The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This title offers two ready to deliver courses covering the basics of how you can use the Internet for selling, researching and communicating in business.  more...