Online Which eLearning - Training Resources

ABC+D Principles of Healing ...ll be given a Health Assessment Questionnaire to evaluate which of you body systems need support and charts for each system, so you can choose the right herbal program for your individual needs. This course will help you to understand the basic principles of healing. You will learn when to build and cleanse and how to choose the correct herbal program based on the results of the  more...

Architecting Web Content (Master Class)-Self Directed ...es and controls the interfaces of information systems and which integrates all of the components of the system. In this course, you will learn how to create consistent structures for your content so that users can find exactly what they want, learn quickly, and act efficiently--buying, voting, learning, or entering a conversation with your team. You?ll learn how to structure your website so it  more...

LBD: Assessment of Social Behavior Describes the purposes of behavioral assessment, which includes screening, problem identification, treatment selection, and intervention evaluation.  more...

Teaching Math: An Individual Thing Puts forth a sequence of strategies which will provide teachers with an orderly plan for approaching the learning problems learners bring to the classroom that significantly impede their abilities to have successful experiences in mathematics.  more...

Introduction to Law ...solve problems among parties, certain ownership interests which the law recognizes and protects, and the legal systems of different nations. For this Basic Completion course, students have 24/7 access to on-line testing materials. Each chapter of text in a course has twenty questions, multiple choice, true-false or a combination thereof. Students may query the instructor up to three times, via  more...

Ethics and the Law ...attorneys and paralegals need to appreciate the degree to which they have a duty to act so as best to serve a client`s interests and to advance the interests of justice. For this Basic Completion course, students have 24/7 access to on-line testing materials. Each chapter of text in a course has twenty questions, multiple choice, true-false or a combination thereof. Students may query the  more...

FrameMaker I: Getting Your Feet Wet ...This course provides an introduction to Adobe FrameMaker, which is perhaps the most widely used authoring tool for technical communicators. In this course, you become familiar with the user interface and learn the basic features of the program. This course covers the following material: Introduction to FrameMaker Paragraph and Character Tags Templates Tables Graphics Anchored Frames The  more...

Key Applications - IC3 Training Solution ...e Key Applications portion of the IC3 Certification Exam, which addresses the skills and functions common to Microsoft Windows applications. It focuses on applying these common skills and functions using Microsoft Word and Microsoft Excel. Some of the skills covered include starting applications; opening, saving, and closing files; identifying and using common on-screen elements; accessing  more...

Cisco CCNA WAN Protocols-Configuring X.25 ...odel. Specifically, the PLP, LAPB, and X.21bis protocols, which make-up the X.25 protocol, are discussed. Also explained is the LAPB frame format and its various fields, as well as the process of encapsulation within X.25 and LAPB protocols. You will learn about the various commands needed to configure X.25, layer 3 parameters such as virtual circuit numbers, packet size, and window size. The  more...

Cisco CCNA Configuring Frame Relay and ISDN This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces the features of Frame Relay technology. In addition, the unit defines the Frame Relay terms associated with bandwidth. It examines the process for transmitting data from the source to the destination over a Frame  more...

Java 2 -- Classes & Inheritance ...atures of the object-oriented programming (OOP) approach, which are inheritance and polymorphism. The unit also covers the procedures for reusing code and extending the use of existing classes by inheritance. In addition, you will learn about the features of subclasses and relationships between classes. You will also learn about the procedure for and the effect of invoking overloaded and  more...

Java 2 -- java.lang Package ... You will learn about the importance of the Object class, which is the super class for all Java classes. The unit also explains how the Class class encapsulates the run-time state of an object or interface. It also defines how the ClassLoader class loads the classes at run time. You will learn about the Cloneable and Comparable interfaces and how they are implemented in programs. This unit  more...

Java 2 -- java.util Package ...ons, Map, List, Set, Enumeration, Iterator, and Observer, which are available in the java.util package. You will also be shown how to override some of the methods of the Collections interface, such as: add( ), remove( ), iterator( ), and size( ). This unit describes overriding methods of the List interface, such as: get( ) and set( ) In this unit, you will learn about various classes,  more...

Java 2 -- Building Graphical User Interfaces ...Panel, Applet, Window, Canvas, Frame, and Dialog classes, which are a part of the java.awt package. In addition, the unit describes the methods of the Graphics class for painting and drawing on the client area. Finally, the unit describes the use of the Color class constants to set the background and foreground color of a container. The second unit starts with defining the Label class and its  more...

Java 2 -- Advanced Java ...curity model. It explains the various mechanisms through which security is enforced in Java and lists the limitations that are imposed on applets. You will learn about the classes that are used to grant permissions to access system resources. This unit also discusses the security policy implemented for a Java application environment. Finally, you will learn about the security tools in Java,  more...

Architecting Web Content (Master Class) ...es and controls the interfaces of information systems and which integrates all of the components of the system. In this course, you will learn how to create consistent structures for your content so that users can find exactly what they want, learn quickly, and act efficiently--buying, voting, learning, or entering a conversation with your team. You?ll learn how to structure your website so it  more...

Essential Spanish ...l acquire speaking, listening, reading and writing skills which will be more than enough to get you through most situations you will encounter on your first holiday or business trip. You will be tested on Listening, Reading and Writing. Spoken words will not form part of your assessment. Our course is fully supported by online tutors, who will monitor and guide your progress and offer  more...

Cisco CCNA Internetworking Technologies 2 This unit describes the standards and functions of the OSI reference model, Topologies used in a LAN, Fast Ethernet Options, and Topologies used in a Wan. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes the second and third layers of the OSI reference model, the  more...

Cisco CCNA TCP/IP Addressing on CISCO Routers This unit describes various layers present in the TCP/IP protocol suite. The TCP/IP protocol suite maps roughly to the OSI reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes various layers present in the TCP/IP protocol suite. The TCP/IP protocol  more...

Cisco CCNA IP Routing Concepts ... In this unit, you will learn about the routing process, which determines the best path to destination networks for incoming packets. You will also learn about the addressing schemes of several Network layer protocols. This unit also covers the difference between the routed and the routing protocols. You will learn about the operations of the Network layer resulting from data packets passing  more...

Learn Grammar the Easy Way (Part 1) ...nd sentence structure. These are the building blocks from which all written communication is constructed. Students will get to test their understanding through self-quiz exercises and through short exercises assigned by the instructor. The instructor will be available via e-mail to tutor students as they have questions, etc. A self-test at the end of the course will allow students to evaluate  more...

Learn Grammar the Easy Way (Part 2) ...rse concentrates common errors in word usage Do you know which sentence in each pair below is correct? The fireworks against the black sky made a dramatic affect. The fireworks against the black sky made a dramatic effect. Neither Bob nor Tom was ready for the test. Neither Bob nor Tom were ready for the test. Its cold. It?s cold. Casey and me went to the fair. Casey and I went to the fair.  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...uestions along the way. How does a smart homebuyer decide which home to purchase? It all starts with a careful assessment of priorities. To buy a home the right way, you have to start with a clear vision of what you want and how much you want to spend. Your ability to make a sound financial decision depends on whether you carefully consider each characteristic of a property in order to  more...

Whistleblowing When How and Why ...to a Civil War Era law called the False Claims Act (FCA), which penalizes those responsible for submitting false claims for government funds. These amendments were designed to strengthen the incentives for individuals to sue organizations that are engaged in fraud. Reporting these abuses is commonly known as a form of "whistleblowing". Employees can be one of the best defenses against fraud  more...

Windows Vista Essentials ...lessons and engaging quizzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this comprehensive training guide will showcase all that Windows has to offer. You can access this course for 1 year. Completion time varies  more...

Understanding Health Insurance: A Guide To Professional Billing & Coding ...mprehensive medical billing course, taken online, through which you will quickly and easily learn this complex discipline. Understanding Health Insurance: A Guide To Professional Billing & Coding) This course is designed to teach you about medical billing and the proper usage of the International Classification Diagnostic Coding System (ICD-9) and the Current Procedural Coding System (CPT).  more...

Trenching and Excavation ...son, soil classifications and types, and how to determine which is which. You?ll boogey to a new groove when you learn about protective systems, hazards posed by poisonous gases, and training requirements. Take safety to the max with our Trenching and Excavating Safety-training program. This course can be taken in a self-directed pace. You can achieve a completed program of study in as little  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed ...course is structured around a learning-by-doing approach, which means you`ll be presented with a series of assignments that simulate the real-world problems typically faced by real estate investors. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. In each assignment, you`ll be presented with the data, tools and tips you  more...

Successful Negotiation ...hniques you will need to help you define opportunities in which negotiating would be appropriate and to create a win/win situation in each of your negotiations. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Negotiating is a thread woven through not just your time in the work environment, but also in daily living. Knowing how  more...

So You Want to be a Technical Writer! ...u. ? what attributes and skills you currently possess and which ones you need to develop to be marketable. ? what jobs and salaries are available in your area or in a region you wish to work. As a final project, students will create a marketing plan to market themselves as a technical writers. In addition to readings and individual assignments, students will interact with each other and the  more...

Soft Skills Using MS Office Applications ... these courses, and will be provided with a foundation on which to build their skills. This course uses Microsoft PowerPoint, Word, and Outlook 2000 in order to teach the students presentation, business writing, and time management skills. The Presentation Skills course takes the student through the process of creating and delivering a successful presentation. The topic, audience analysis, and  more...

Starting A Business?: How To Develop An Effective Business Plan You will learn how to develop, analyze and sell an effective business plan for your company or organization. This is not your ordinary "cook-book" workshop on Business Planning. Dr. Frank Leibold integrates solid business concepts he teaches MBA`s with invaluable tips he has acquired over 40 years of progressive executive business experience. He has developed and evaluated numerous plans, in a  more...

Significantly Increase the Value of Any Property--Instructor-Led ...urse is structured around a "Learning by Doing" approach, which means you will work within a fictional scenario on a series of assignments designed to reflect real-world problems. You`ll play the role of a beginning real estate investor who is working with your fictional Uncle Max, who has given you a rental property to manage. The improvement plan you come up with should be designed to  more...

Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. Welcome to Speak Smart: - Oral Grammar Grammar glitches, ranging from glaring to subtle, cause a speaker to sound uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes. This program  more...

Shipping Infectious Substances (IATA and DOT) ...es. Our 7 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D. The course meets the requirements for training as specified in 49 CFR 172 Subpart H, including testing of participants. This course does not cover driver training as  more...

Selling With an Unfair Advantage: No Lying, Cheating or Deception ... a quality buying decision. Here you will have 5 sessions which cover these ideas. There will be discussion on strengthening your self-confidence and motivation; the selling approach to your prospects way of buying; skills for physical, vocal and language effectiveness; how to find and reach prospects; gaining and maintaining rapport; the art of asking questions for clarifying needs; relating  more...

Search Engine Competency Assessment-Level 1 (SECA Basic Certification) ...ngine Optimization is an ever changing, complex practice, which requires practitioners to be up to date on the latest strategies and SEO practices. A SECA Certificate ensures you have the demonstrable knowledge and mastery of the subject at a basic level. This credential can be used for resume-building, marketing yourself and services or for internal validation for those engaged in webmastering  more...

Shipping with Dry Ice ...e. Our 10 step approach encompasses all of the activities which must be addressed when preparing dry ice for shipment by air. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you  more...

Sales Management Strategies & Tactics ...ages of the ?Sales Management? book, in a week. The pages which are of more importance will be indicated in the weekly guideline to the students. The students will have to contribute to a discussion thread, on the topic of the week and also respond to a weekly online quiz. This will involve 10- 15 minutes of online work every day, apart from nearly two hours of reading, every week. Through the  more...

Professional Bar Management Mastery Level Certification ...his is due to the wide range of subject material, much of which is never applied in the real world. Thus, too many managers go without any formal training and often find themselves overwhelmed on the job. Professional Bar Management Mastery Level Certification is practical and effective. Professional Bar Management Mastery Level Certification The hospitality industry continues to grow each  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate Principles of Home Inspection is a 100 hour professional development industry-based certificate program. This comprehensive course of study is cost affordable and reviews all major home systems and provides in-depth coverage of system and component problems, their practical implications, and inspection strategies for finding them. A comprehensive final exam is provided, to help students prepare  more...

Professional Bar Management ...d employees, the duties of each employee, and key factors which are vital to a successful business. Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key  more...

Pharmacy Technician Career Training Program ...orm and how much you can earn will depend on the state in which you choose to work and whether you are allowed to work as a registered or certified pharmacy technician. You will complete Four 5-week modules of study. This means you will complete the program in 20 weeks! Module I (5Weeks) Module II (5 Weeks) Module III (5Weeks) Module IV (5weeks) 20 Weeks to Complete the Program All weekly  more...

Phlebotomy Technician Career Training ...cks. It will be necessary to pass a national examination which indicates you have met the standards of competency to become a Certified Phlebotomy Technician.This course will cover the classroom portion only. Labs and externships are not part of the online course.Those who wish to sit for certification will need to complete an externship at a laboratory or other suitable setting. If you are a  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body This course will help you understand Herbal Energetics Designed for the beginning herbalist, this course will help you understand "Herbal Energetics" - Why and How to use Herbs. As Alternative Health goes mainstream the need to understand these alternatives has increased. Natural doesn`t always mean Safe. Just because herbs are natural, you must not automatically assume that they are safe for  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ...se is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information  more...

Negotiate Profitable Real Estate Deals--Self-Directed ...se is structured around a "Learning by Doing" approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a beginning real estate investor working with your Uncle Max, a seasoned real estate veteran. Max has asked you to prepare and evaluate several real estate negotiations. To that end, preparation is paramount. The more information  more...

Microsoft Office 2007 Essentials ...lessons and engaging quizzes, allowing the user to choose which lesson to learn. New users will be guided through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2007 edition. These courses will train you how to best meet your needs through the use of Word, Outlook, Excel, Powerpoint, and/or  more...

Master Search Engine Optimization Competencies for Web Developer (MSEOC) This certification has been designed for individuals who have previously enrolled in any web-based search engine training courses or seek Certification based on your search engine training and experience alone. The Internet search engines continue to evolve and with it, the strategies for effective web site promotion and marketing. Search engine submissions when done by certified professionals  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ...se is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time property manager. You will work with your "Uncle Max," a successful real estate investor who will guide you in planning a management strategy for an apartment complex in Empire City. The work you do in these  more...

Legal Nurse Consulting Certificate Program ...for each module, the student takes an on-line examination which is submitted electronically or via fax to the instructor. A passing score of 70% is required to continue with the next module. Students who do not receive a passing score can re-take the module exams after reviewing the module materials again. The module four (4) exam is an analysis of a case study. Here the student utilizes all  more...

Linux Complete Set ...This is a basic course to give you a good foundation from which to build on that will lead to certification and more. This course set will walk you through Linux installation and setup, including some of the more difficult topics like network settings and graphical interface configuration. Then you will learn the basics of using Linux and get into the popular text editor VI. Using VI you will  more...

Linux Operating System ...This is a basic course to give you a good foundation from which to build on that will lead to certification and more. Linux Course Description This course will walk you through the Linux installation and setup, including some of the more difficult topics like network settings and graphical interface configuration. Then you will learn the basics of using Linux and get into the popular text  more...

Learn Authorware In 45 Days ... called Authorware. You will need to purchase a textbook, which includes the Authorware program. The textbook guides you step by step through the development of several Authorware projects. The course length of time is based on the free usage of the 45 day trial version of Authorware. An instructor is available by e-mail to answer questions about the Authoring projects. The course comes with a  more...

Leadership Assessment Profile ...ile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance between my work life and my personal life? The dimensions measured by the Profile were developed and refined by Dr.  more...

Lab Safety and Chemical Hygiene ...ls in laboratories referred to as the Laboratory Standard which is found in Title 29 of the Code of Federal Regulations Part 1910, Subpart Z, Section 1450 (29CFR 1910.1450). Under this standard all operations that meet the OSHA definition of a laboratory are subject to the Laboratory Standard. Who Should Take This Course: laboratory technicians scientists lab managers environmental, health and  more...

ISO 9001:2000 General Employee Training ...h a rigorous QMS then ISO 9000 has the essential features which provide a solid base for any QMS. ISO 9000 is primarily concerned with "quality management". This means what the organization does to: Fulfill the customer's quality requirements Meet applicable regulatory requirements enhance customer satisfaction achieve continual improvement of its performance in pursuit of these objectives.  more...

Introduction to K-12 Online Teaching ...hour, one-week online course that is teacher-facilitated, which is a level of student-instructor interaction between a totally self-paced course and one that is instructor-led. It means you can go through the course at your own pace but an instructor is available to help whenever you need it along the way. Intro to K-12 Online Teaching is designed to give you an understanding of developing and  more...

Introduction to Customer Relationship Management-Part 1 In today`s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In  more...

Intermediate Technical Writing ...age-design units, you will write a set of instructions in which you use these guidelines and of course the general standards for good writing as well. You`ll e-mail these instructions to your instructor who will review, comment on, and send them back to you by e-mail attachment. You`ll revise accordingly, e-mail your instructor with any questions or concerns that you have, and then e-mail your  more...

Intermediate XML: Creating a DTD ...asic building block of XML, the Document Type Definition, which serves as the content model for dozens, perhaps thousands of XML documents. You are creating a vocabulary of tags to be used by the writers of those documents, an explicit structure that will be relied on by a parser when it checks those documents for validity, and finally, a roadmap through those documents for software that will  more...

Improving Co-Worker Relationships ...Pat Wagner, is based on proven theories of communication, which can help you and your library. In just an hour or two, this course will give you some fresh perspective on strengthening communication weaknesses in your library, along with some practical tools to tackle specific co-worker problems you may be worrying about today. This course addresses these issues and more in a web-based course  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ... easy to follow. Each week, you are e-mailed a new lesson which includes an assignment that you complete over the next 7 days. At that time or within the week, the solutions are e-mailed back to the facilitator to be marked. By the time you finish this ten week course, you will have a very firm understanding of HTML and what HTML is all about. This is the course to take if you have little or no  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

How to Critically Evaluate Your Business Plan ...ou for the next steps in the Entrepreneurship curriculum, which will help you solidify your own new business idea, write all sections of your business plan, launch your business, and finally, develop a plan to grow it. In order to write a winning plan, you first have to recognize what goes into a winning plan. This course will help you do that. You`re going to use seven critical questions to  more...

IATA Dangerous Goods ...s. Our 10 step approach encompasses all of the activities which must be addressed when preparing a dangerous goods for shipment by air. This course has been updated to include recent changes to the regulations, using the latest Edition of the IATA Dangerous Goods Regulations. The course is designed to help employers meet the requirements for training as specified in Section 1.5 of the IATA  more...

How to Beat Writers Block A program for the beginning and "blocked" writer who needs a jump-start. Through journal exercises, freefalling, modelling and "stream of consciousness" work, the writer learns to abandon the structures which have restrained their talent, and take on the craft from a whole new perspective.  more...

Herbal Energetics: Learn How Herbs Work Within Your Body Designed for the beginning herbalist, this course will help you understand Herbal Energetics?- Designed for the beginning herbalist, this course will help you understand Herbal Energetics?- Why and How to use Herbs. As Alternative Health goes mainstream the need to understand these alternatives has increased. Natural doesn`t always mean Safe. Just because herbs are natural - you must not  more...

Hazardous Waste Manifest Update ...) published a Final Hazardous Waste Manifest System Rule, which becomes effective on September 5, 2006. The Rule establishes a standard manifest form and changes existing RCRA manifest system requirements. The changes are designed to streamline and improve hazardous waste tracking, record-keeping, and reporting. The changes impact everyone involved in the shipment of hazardous wastes. This  more...

Getting Started With Windows Millennium This course introduces the basic features in Windows Millennium Edition by teaching necessary skills like using the mouse, working on the Desktop, using windows, operating the Start menu and Taskbar, navigating in Windows Explorer, and using some of the included accessories. This course introduces students to the basic features in Windows Millennium Edition. This course will teach necessary  more...

Find and Purchase Income Producing Properties--Instructor-Led ...se is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of  more...

Find and Purchase Income Producing Properties--Self-Directed ...se is structured around a ?Learning by Doing? approach in which you will work through real-world problems set within a fictional scenario. You will assume the role of a first-time real estate investor working with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of  more...

Faculty Introduction to Online Teaching ...o enroll in the Intro to Online Teaching for K-12 course, which has already been approved for?one SB-CEU upon completion?with a 70 percent or better passing score. ? This course will: Provide background and path for learning to teach online. Give you the same type of experience your students will have. Show you the importance of engaging students in interactive?experiences. Help you decide the  more...

Expert Certificate Course in Medical Billing ...hing materials and exercises, plus online testing, all of which can be easily accessed at the student?s convenience. A typical time frame for completion is listed beside each module based upon a part time study schedule. Time, however, will vary depending on the student?s availability. This Expert course in medical billing offers students the skills they will need to enter the industry. The  more...

Expert Certificate Course in Medical Transcription with Work Placement Program With no medical background necessary, you can learn to transcribe doctor`s dictation into documents with our online training.We offer hours and hours of transcription practice prepared by doctors so youare ready for the working world when you graduate. We employ six MT instructors,train you in an online-friendly manner, and encourage students to interact witheach other in online forums. All course  more...

ESL for Business - Letters and Memos ... and Memos. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL  more...

ESL for Business - Special Documents ... Documents. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL  more...

DOT Hazardous Materials Transportation ...s. Our 10 step approach encompasses all of the activities which must be addressed when preparing a hazardous material for shipment. This course has been updated to include recent changes to the regulations, including HM-215D.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure  more...

Entrepreneur Assessment Profile ...trepreneurship. This can help you make decisions such as: Which area of personal development needs most attention? What should I look for in partners or employees to complement my strengths and weaknesses? Am I really suited to being an entrepreneur? The information contained in your profile may clarify how you think about yourself as an entrepreneur, which, in turn, may be useful to you as you  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Instructor-Led ... from refinancing to trade-ups. Most important, you learn which fits your goals. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited  more...

Entry and Exit Strategies for Savvy Real Estate Investors--Self-Directed ... from refinancing to trade-ups. Most important, you learn which fits your goals. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. A Trump IACET Accredited  more...

ESL for Business - E-mail Communication ...unications. This is one of three ESL For Business courses which target different kinds of written communications that you use everyday: e-mail, letters and memos, and those special documents particular to your job. You can take all the courses in the series or only those that fit your needs. What Makes This Course Unique? You might say, "what's different about this course from other ESL  more...

Defensive Driving ... in driver`s training, but the most hazardous activity in which you`ll ever engage is driving a vehicle on public roads. Welcome to Defensive Driving What`s the most dangerous thing you do? You might hand glide? Sky dive? Hunt? Deep-sea dive? Smoke? No! They probably didn`t tell you in driver`s training, but the most hazardous activity in which you`ll ever engage is driving a vehicle on public  more...

Customer Service for Bars and Restaurants-Online Restaurant owners understand how important customer service is for a pleasant dining experience and bar owners know that excellent and friendly service are vital to repeat business. From this online course employees will learn sales techniques, in addition to hospitality skills. Bar and restaurant consultant, Kellie Nicholson, stresses the value of a smile and a kind word for greater tips and the  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...m all around you. You need to make sound decisions about which ideas to pursue and how to go about pursuing them. All ideas are not created equal, and even the best ideas are rarely perfect at their conception. In order to evaluate an idea?s chance of real success, and to develop an action plan for realizing it, you must do the legwork to analyze and refine it. A scientist working in a  more...

Design a Winning Business Based on Your Idea--Self-Directed ...m all around you. You need to make sound decisions about which ideas to pursue and how to go about pursuing them. All ideas are not created equal, and even the best ideas are rarely perfect at their conception. In order to evaluate an idea?s chance of real success, and to develop an action plan for realizing it, you must do the legwork to analyze and refine it. A scientist working in a  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...is the president of Cornerstone Professional Development, which he founded in 1985. He began his post-college career with Ford Motor Company in Dearborn, Michigan. He later served as Corporate Quality Services Manager for Digital Equipment Corporation in Maynard, Massachusetts. As a division vice president of Wicat Systems of Orem, Utah, he helped to pioneer Computer-Based Training  more...

Comprehensive Online Instructor Certificate Program ...intensive certificate program comprised of six courses in which you will learn to teach online. In fact, you will actually develop a course that you intend to teach. Topics include online teaching pedagogy, technology, copyright, graphics, Web development and much more. Participants must take all of the Section I courses: Introduction to Online Teaching, Blackboard Basics, Intensive Course  more...

Comprehensive Medical Coding Training ... instruction mental "technology platform learning system" which helps one retain information on multiple levels. Specific information is presented, then interactively tested for retention. Background: Requires a strong clinical background to analyze the contents of medical records and candidates must be detail-oriented, analytical, and have exemplary organizational skills. Prerequisite is a  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ...ing Interactive Modular Education) method of instruction, which provides students with an ever present mentoring and instructive presence, as well as an extensive array of tools and resources to ensure that they excel in their training. MIME makes online learning easier, faster and more efficient, and allows students to advance at their own pace. Developed in conjunction with the Medical  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...ing Interactive Modular Education) method of instruction, which provides students with an ever-present mentoring and instructive presence, as well as an extensive array of tools and resources to ensure they excel in their training. MIME makes online learning easier, faster and more efficient, and allows students to advance at their own pace. Developed in conjunction with the Medical  more...

Comprehensive Medical Transcription Training Our MT Program is a complete and comprehensive online medical transcription course that takes 6 months to complete. All necessary materials needed to take this course are included with the exception of a medical dictionary (required for the course), including foot pedal and its software to operate it (to do the dictation). Please Print Out And Read This Information Carefully Our Medical  more...

Complete Paralegal Training Program (Self-Paced) ... state-of-the-art paralegal home training course, through which the student may quickly and easily learn this complex, prestigious and fascinating discipline, was developed by a battle-tested paralegal and then edited and rendered into its final form by educators who innovated an "accelerated instruction mental technology" for multilevel learning and retention. It is a fast-track program and  more...

Comprehensive Leadership Training ...Theory and Practice, Third Edition?, in a week. The pages which are to be read will be indicated in the weekly guideline to the students. This should not take more than 30 minutes of the student?s time in a week.Quiz: To reinforce the reading the participants will be required to take a brief quiz every week,which will take 15 minutes.Assignment: The weekly assignment will comprise of 200 words  more...

Choosing a Renewable Energy Installer Once you`ve made the decision to install either a solar or wind renewable energy system, what are the important questions to ask potential installers? This online class helps you locate installers, and covers important considerations and characteristics to look for. Also, we cover installation considerations, including what you can do to help. Student has access for 30 days but may complete the  more...

Chinese Seasonal Approach to Health ...nd women 40+ years of age. In this section you will learn which herbs and supplements work best for different hormonal/glandular deficiencies. This course will help you to understand the basic principles of Seasonal Health Maintenance and how to choose which herbs you should use. I will also offer you links to items on the web that will add to your knowledge of Alternative Health options. Feel  more...

Career Assessment Profile ...ile may clarify how you think about yourself as a leader, which, in turn, may be useful to you as you consider such key questions as:Which aspect of business should I study next? How can I leverage my strengths and compensate for my weaknesses? How can I achieve an optimal balance between my work life and my personal life? The dimensions measured by the Profile were developed and refined by Dr.  more...

Build Your Own BIZ(tm) Comprehensive Certificate Complete, Build Your Own BIZ(tm) package is a web-based resource of 17 comprehensive modules designed to help you work smarter, stay competitive, and make more money. You can complete your course of study sooner than the time period stated. You will have 1 year access to this course from the day of enrollment. Group discounts available. Build Your Own BIZ? Build Your Own BIZ? is a web-based  more...

Build a Powerful Branding Strategy--Instructor-Led ...d business or a major corporate enterprise. The manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies, brands that are responsibly managed usually account for 10 to 30 percent of a company`s net worth. As  more...

Build a Powerful Branding Strategy--Self-Directed ...d business or a major corporate enterprise. The manner in which you manage your brand will have a direct impact on your revenues. For consumer market companies, brands that are properly managed typically account for 50 to 80 percent of a business`s revenues. For industrial markets companies, brands that are responsibly managed usually account for 10 to 30 percent of a company`s net worth. As  more...

Better Public Speaking- A Low Stress Approach The course leads you to use proven methods in becoming a more effective verbal communicator. It is comparable to 3-credit, 8- week courses costing $700. Surveys demonstrate that a majority of people would rather face the issue of death than speaking in public! Other surveys in business management note that 80% of all business communication is verbal. We are then, judged to a great extent on how  more...

Blackboard Basics for K12 ...s. Blackboard Basics is a twenty-one day online course which is designed to not only teach you about the online classroom but to immerse you in it so that you are experiencing and discovering the environment from all aspects possible. This course will help you learn how to develop and to manage your course using Blackboard 6. This course is offered by a State Accredited University and  more...

Beat Writer`s Block with Journaling A program for the beginning and "blocked" writer who needs a jump-start. Through journal exercises, freefalling, modeling and "stream of consciousness" work, the writer learns to abandon the structures which have restrained their talent, and take on the craft from a whole new perspective.  more...

Basic Internet Specialist Certificate Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Designed to help people learn more about the Web including terminology, finding information, and creating effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to  more...

Bartending to the Max-Online ... bar, this course emphasizes ethics and customer service, which is invaluable knowledge for anyone who works in a bar or restaurant. The class is extremely beneficial to bar owners, managers, waitresses and novice bartenders, also. Hollywood bartender Kellie Nicholson has condensed over twenty-five years of experience into a course that will give you the confidence to step behind a bar  more...

Bartending the Easy Way-Online ...career. Her experience includes many years of management, which she uses to share what managers look for in a good bartender. Her students have often been hired as managers when applying for a bartending job due to the lessons learned from Bartending the Easy Way. Kellie will teach you the basics that will put you on the road to quickly become a professional. She has been hired to train bar  more...

Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the scrumptious recipes taught in this introduction to bartending. Take a vacation into the world of mixology! Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the  more...

Advanced Customer Relationship Management -Part 2 Advanced CRM is the second and final part of our program. The course will teach you how to independently develop a CRM plan for your organization after conducting a focused analysis of your organization`s business processes and customer profile. This is an Instructor-Led course Advanced Customer Relationship Management (CRM)-Part 2 In todays highly competitive business environment, knowing your  more...

14 Purchasing Best Practices ...s, as well as the 39-page Sample, Tool, and Template Pack which is included with your registration. Get ready to deliver world-class purchasing results! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete  more...

Adobe Flash CS3: ActionScript 3 Animation and Games ... and Game Design. Instructed by John Ulliman, this series which is available online and on DVD-ROM, goes step-by-step through the new ActionScript 3 structure and classes. You'll also get some hands-on experience by building several typical games using Flash CS3 and ActionScript. Plus, you will also learn how to build your own ActionScript 3 custom class files. The student will have access to  more...

Adobe Flash CS3 Professional: ActionScript 3 Essentials ...Get up and running on the newest version of ActionScript, which is included with Flash CS3. If you are new to ActionScript 3.0, this series shows you how to make your Flash applications more dynamic by using the scripting language to add interactivity and control effects. If you are already familiar with ActionScript 2 from Flash 7 or 8, our video tutorials help you make the switch with minimum  more...

Choosing a Childcare Provider ...which to choose a child care provider, and ita s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa s needs with the providera s capabilities, and assuring that the child receives quality care while away from home.  more...

Coaching and Counseling Course description -- It would be na ve to think that all employees have the skills necessary to succeed without even being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees.  more...

Managing Disagreement ...everal techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships. It will also help you identify the needs of both parties and the best manner for solving the disagreement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Linux Operating System Linux Operating System will get you started in the Linux world of networking and administration. This is a basic course to give you a good foundation from which to build on that will lead to certification and more.  more...

J2SE 5 0 Language Features To introduce experienced developers to the language-specific improvements and changes in Java 5.0, the purpose of which is to make Java more developer-friendly and facilitate the writing of bug-free code  more...

Importing and Tracing Images and Applying Effects in Illustrator CS3 Adobe Illustrator CS3 allows users to import electronic art from other applications and combine them with vector artwork in creative ways. Once in Illustrator CS3, vector and bitmap images can be enhanced, altered, or completely changed using the special effects and filters that are built into the application. This course shows you how to place, link, and embed files from other applications into  more...

Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning  more...

Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources.  more...

The Boss Factor Your boss can make or break you, so you better find out how to work effectively with her. You must first build rapport and continue to develop it. Along the way, you'll learn how to solicit and give feedback and even learn how to use corrective feedback to your advantage. You'll also get tips on managing your manager, which is no easy task. But if you can achieve that and turn the annual appraisal  more...

Views on Organizational Change ... ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of this larger picture is a big help when you set out on a journey of change. "Views on Organizational Change" gives you an insight into the basic principles that drive change. You also gain an understanding of the factors that  more...

Finding Your Life Balance ...lfilled. You are in harmony with yourself and your world. Which is good for you, and also impacts positively on your family, friends, and co-workers. The first step towards a possible adjustment of your life balance is to assess your life as it is now. This course will enable you to assess your present life, both at home and at work, and the relationship between the two. Is it balanced? How and  more...

Success over Stress ...placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health." Stephen Palmer, "Occupational Stress".Contrary to popular belief, stress itself is never a good thing--it is always harmful. This course will show you the difference between pressure, which spurs you into action and helps you to perform at your peak, and stress, which impedes your  more...

Strategies for Better Balance ...alanced life. It begins by helping you to explore ways in which you can create some space in order to bring more nourishing and energizing activities into your life. The course will show you how to build practical systems into your days and weeks that will support you in making the necessary adjustments to your life.As life balance constantly shifts, you will also consider early warning signs  more...

Your Time and You ...l also be encouraged to consider the work-life balance to which you aspire, and what steps you could take to make this wish a reality. Each of us is different, and this inevitably affects the way in which we approach time management. Some people habitually wake early, and find that the morning is the best time for them to handle creative tasks or difficult problems; others prefer to rise and  more...

Techniques for Improved Time Management ... come naturally, don't worry. There isn't just one way in which time can be managed effectively. This course will introduce you to several different techniques for improving your time-management skills--experiment with them, and then choose and apply the tools which best suit your own situation. In order to achieve anything it is important to establish goals. You need to know what you want to  more...

Motivating a Winning Sales Team Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course, you'll learn how to keep sales teams  more...

Promoting Your Brand to Consumers ...orms of media.However, there are over 220 forms of media. Which is right for you and your company's brand? How do you determine this? This course begins with the primary tools of the trade: advertising, personal selling, public relations, and promotions. Your next step is utilizing specialized marketing tools like co-branding, ingredient branding, sponsorship, and licensing. And finally, you  more...

Managing and Maintaining Brand Equity ..., but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new competitors come into the market, consumer tastes change, fashions come and go and even lifestyles change. How can you respond successfully? By being ready for change and having a plan of action. This course gives brand managers, and  more...

Evaluating Creative and Innovative Ideas ...destined to remain in the mental "incubator."To determine which ideas are worthy of further attention and which should be discarded, you will need to expose them to evaluation. This can be a painful time, when you feel protective of "your baby." After all, up to this point, you may have been guarding your idea against any criticism.Yet in a hard-nosed business world, all ideas must undergo  more...

Management Development for Technical Professionals ...and skills you currently possess. Then you will determine which skills need enhancement and which skills require development. Various avenues for development will be presented ranging from on-line personality inventories to classes in the development of management skills. With this preparation, you will create an action plan to realize your development program. Next, you will create the  more...

Problem Performance Identification ... that result from the way that the organization operates, which may well make the individual worker unable to perform better, for example in terms of the design of the task they are asked to perform. But there are also performance problems that stem from the workers attitude. In between these two there are performance problems which do not come from a disinterest in performing well, and are not  more...

Problem Performance Improvement ...scussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then devise a plan for remedying the situation. Then the manager must introduce a system of monitoring performance to ensure that the planned for improvement has in fact taken place. But performance improvement also requires that the worker be given support to develop  more...

Industry Overview Information Technology ...flects a fundamental change for the business IT industry, which affects and blurs the line between all segments including hardware, software, data, applications, and communications platforms. At the same time, this change offers numerous opportunities for those who can adapt. This course provides a roadmap for the rapidly converging IT world, identifies regulatory factors and business drivers,  more...

Assessing Performance Continuously ... data. The course examines the common evaluation methods, which most organizations use to evaluate performance data, including how to successfully use self-evaluation data in the assessment. Many people think that performance appraisal consists of just the actual meeting between manager and worker. This is a very limited view, which is almost guaranteed to result in ineffective appraisal. In  more...

The Coaching Skillset ...hat simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a successful coaching conversation is rapport, once that exists, the coach is better placed to discover the facts, opinions and feelings of the coachee's situation;  more...

Trends in Coaching When is a good time to coach? And what is the business case for coaching? Is coaching just another popular fad, or can organizations really benefit from it? Every coach should be aware of the strategic uses of coaching: the organizational benefits that are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What  more...

Understanding Technical Professionals ...ective as they could be? This course explains the ways in which these employees differ from other workers and how you can apply more appropriate and effective management techniques. You will also learn how business has responded with new corporate structures and management strategies to meet the challenges of the new high-technology economy with its increasing number of technical professionals.  more...

Call Center Telephone Sales How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time  more...

Customer Service Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide  more...

Managing the Quality of the Customer Support Service Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident  more...

Management Tools and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is  more...

The Customer Support Specialist CSS ...ual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support environment, basic tasks accomplished by the CSS, the support center and customer's role in a support environment, how the support center has evolved, and company and support center best practices. This course prepares individuals interested in the Help Desk  more...

Interacting with the Customer Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...

Effective Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...

Managing Conflict Stress and Time Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage  more...

Working with Internal Customers Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and  more...

Cross-selling in a Customer Service Call ...nities. This helps CSAs avoid uncomfortable situations in which they might possibly lose a customer. In the course lessons, you'll learn effective methods for securing sales such as proposing and presenting solutions, handling objections and closing the sale. These additional call skills will help you perform your tasks more effectively. Flexible customer service agents, who can use  more...

Identifying Your Customers Expectations ...which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate customers' expectations, and how your company's  more...

Using Surveys to Measure Customer Satisfaction ...he various survey methods and explains the situations for which each is the most suited. With this knowledge, you will be able to choose the method that will achieve the maximum response for you within the constraints of available resources and time. The same applies to selecting the most appropriate sampling method, and what you learn from this course will enable you to make the best  more...

The EXCEL Acronym Instilling Service Excellence In advancing to new levels of customer service commitment, it's helpful to have an easy way to remember additional concepts that can make you a service superstar. Since the goal is customer service excellence, this course uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can  more...

Writing a Business Case ...Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially  more...

How to Work with Aggressive People Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the  more...

Diagnosing and Planning ...aluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a knowledge of the organization. Each organization is unique: there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly  more...

Internal Consulting Skills ...internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas  more...

Mastering Negotiation "Knowledge is a treasure, but practice is the key to it." This quote by Thomas Fuller captures one of the guiding philosophies of master negotiating--the desire to constantly hone negotiation skills. Discovering your negotiation power is the first step. Unleashing your negotiating power is the second step; however, you can't stop there. You need more than gumption and gusto to become a master  more...

Available Presentation Resources ...at visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be able to use PowerPoint and other software packages appropriately, with a clear idea of what they can do. Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This course shows  more...

Contracts in Commercial Transactions ...rmal business practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications. In order to make effective business decisions, managers must clearly understand when they are forming an enforceable contract and when  more...

Effective Intercultural Relationships ...e and dress. But there are a multitude of subtler ways in which people from different cultures vary in their behavior. If you don't understand the ways in which they might differ, you're risking your business communication and relationships being misunderstood. When operating interculturally, mistakes are easily made when you take appearances and meaning for granted. This course lends  more...

Effective Relationships with Business Partners ... to creating a successful partnership lies in the ways in which you define the relationship with your partner. The more explicit the definitions, the more productive the alliance. Recent research indicates that the most successful business partnerships are built on openness, trust, and mutual goals. This course outlines the key elements that make up a good partnership and shows you how to  more...

Communicating for Results For many people, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when  more...

Communicating for Contacts ...know but who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how  more...

Writing with Intention ...iting, for whom you are writing, why you are writing, and which writing approach to use. "Writing with Intention" addresses these defining matters, which you need to consider every time you sit down to write. The course includes lessons on how to link your writing to its purpose, how to modify your writing for different readers and audiences, and how to approach your content in a manner that  more...

Perspectives on Conflict in the Workplace ...desirable. This last view informs the rest of the course, which goes on to describe how a healthy and productive level of conflict can be encouraged in an organization, promoting a win-win philosophy that improves performance. Of course, conflict cannot always be contained at this productive level, and often spills over into becoming destructive. Therefore, learners will also discover how to  more...

An Essential Guide to Giving Feedback ...g their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a  more...

Relationship Management - Preparing the Client Relationship ... importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional  more...

Relationship Management - Building the Client Relationship ... importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items to help you build trust with a client, which will enable you to become a coach and  more...

Relationship Management - Maintaining the Client Relationship In "Relationship Management - Maintaining the Client Relationship," you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the  more...

Introduction to Project Process Groups and Initiating a Project ...ess Groups.The art of project management is to understand which processes are involved in which process group and how they are interdependent. In this course, learners will identify the five Process Groups--Initiating, Planning, Executing, Monitoring and Controlling, and Closing--outlined in the Project Management Body of Knowledge (PMBOK?? Guide) published by the Project Management Institute  more...

Choosing Sellers and Administering and Closing Contracts ...lete and settle contracts? As you advance in this course, which focuses on seller selection, contract administration, and contract closure, you will obtain the skills and knowledge required to manage these areas of Project Procurement Management. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management  more...

Responding to and Controlling Project Risk ...henever decisions must be made without perfect knowledge--which is nearly all the time--there is risk. Contrary to popular opinion, however, risk is not always negative; uncertainty results in positive risk (also known as opportunity) as well. It is the project manager's job to assess and control risk, to avert or minimize its adverse effects, and to capitalize on its positive effects over the  more...

Introduction to Portfolio Management ...but they also have to be mindful of executive management, which sets the strategy. All the project managers within the portfolio might think that their projects are the most important. But it's the portfolio manager who must make assessments using set methodologies and, sometimes more importantly, have the experience necessary to make the hard decisions that will benefit the organization. This  more...

Oracle Database 11g Storage Enhancements recognize ways in which storage has been enhanced in Oracle Database 11g using Automatic Storage Management's (ASM's) commands and extensions.  more...

Oracle Database 11g New Security Features identify the ways in which Oracle Database has enhanced security, including enhancements to Transparent Data Encryption and password security, and identify the steps for managing all aspects of security.  more...

Program Planning ...ver, with program management, an entire program can fail, which could include several projects. The cost and loss of benefits that are associated with a failed program could be devastating to your organization, making the proper program planning that much more important. This course will help you create your program plan by creating a Program Work Breakdown Structure (PWBS), and the program's  more...

Monitoring Controlling and Closing Programs ...ontrolling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities  more...

Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from  more...

Troubleshooting and Closing the Project The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

Effective Team-building Strategies ...ion can come from a variety of sources, the most usual of which is the team leader. But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively? In this course, you'll learn tools, techniques, and tips to help you--the team member--help your team develop a "one for all, all for one" mentality. In particular, you'll explore  more...

The Individual s Role in a Team ...ive team member, your challenge is to put the team first--which means maximizing your contributions to help the team accomplish its purpose. In this course, you'll learn strategies and techniques to help you become an effective and valued member of your team. First you'll explore ways for adopting a positive approach to being on a team. Then you'll learn strategies that will help you create a  more...

Configure Windows Vista Environments ...ss user interface and the addition of the Windows Sidebar which displays and organizes gadgets. This course describes Windows Vista management utilities and how to use them and how to install and manage devices in Vista the new Aero Glass and Sidebar features of Vista and how to configure them. This course also the new Aero Glass and Sidebar features of Vista and how to configure them.  more...

Enterprise Analysis and Making a Business Case ... this, the business analyst puts forward a business case, which provides an overall justification for the project. In this course, learners will examine the collection of preproject or early project activities and approaches for capturing the necessary view of the business to provide context to requirements and functional design work for a given initiative and/or for long-term planning. This  more...

Requirements Planning and Management ...usiness analyst role - that of working with requirements, which is the focus of this course. Working with requirements involves identifying the activities to be undertaken in order to identify requirements, identifying the risks associated with various project requirements, and managing project scope as it relates to requirements. This course will examine how to identify and manage requirements  more...

Analyzing Requirements Using Models ...structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the solution by first understanding each of the modeling techniques. This course will examine how to use process and flow, data and behavior, and usage models to analyze requirements. This course is aligned  more...

Launching Successful Virtual and On-site Teams ...which a team is launched. Quickly moving an on-site or a virtual team into high-performance mode takes planning, strategizing, and a seamless launch. In this course, you'll learn techniques for setting up a successful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team members. Next, you will gain the knowledge and  more...

Configuring and Troubleshooting User Access on Windows Vista Microsoft Windows Vista offers enhanced authentication mechanisms to allow legitimate users to log on to systems. These authentication mechanisms include using smart cards, biometrics, and username and password credentials. Once a user is logged onto the computer, Vista authorization allows the user specific permissions to access resources on that specific computer or on the network. Vista also  more...

Managing and Troubleshooting Windows Vista Systems ...s. Group Policies consist of Group Policy Objects (GPOs), which are used to configure system-wide or user-based settings, and are automatically applied to prevent problems and implement standards. For easier administration, event forwarding can be used to monitor events on multiple Windows Vista systems using one central location. The improved Task Scheduler is another management tool that can  more...

Managing Exchange Server 2007 ...is the completely redesigned Exchange Management Console, which replaces the Exchange System Manager found in previous releases of Exchange Server. Also included is the Exchange Management Shell (EMS), which is a command line tool that allows administrators to easily manage the Exchange organization. This course discusses the new management tools, and demonstrates how to create and manage  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...ur results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues. This course will  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma ...ta you have gathered and used is not accurate or precise, which is where measurement systems analysis (MSA) comes into play. MSA is a task in the Measure stage of the Six Sigma DMAIC process and is used to identify the variability caused by the measurement system itself. This course will examine how to calculate normal, binomial, Poisson, chi-square, Student's t-distributions, and F  more...

Six Sigma Listening to the Voice of the Customer ...ll industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want. In "Six Sigma: Listening to the Voice of the Customer," Six Sigma Green Belts and team members learn that best way. The course consists of two lessons: "Understanding Customer Requirements," and  more...

Common Tests The Analyze phase of Six Sigma's?? DMAIC (Define, Measure, Analyze, Improve, and Control) roadmap includes what is traditionally referred to as "crunching the numbers." After you have accurately defined the problem and measured the correct data in earlier phases, the Analyze phase looks at that data from all angles in an effort to precisely determine the relationships among variables. Making the  more...

Control Charts and the Pre-control Process ...improved levels. This course will present control charts, which are used to determine with statistical precision the extent to which improved processes maintain improvement level performance with minimum variation and are, thus, under control. The course also will present the pre-control process, an easier and quicker method for determining whether an improved process produces products or  more...

Define the Six Sigma Opportunity ...to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma?? projects. Besides being given guidelines for establishing an improvement opportunity, you'll learn specific methods for capturing the  more...

The Six Sigma Project Charter and Plan What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan.Six Sigma is a registered  more...

Six Sigma Team Dynamics and Performance ...nderstanding Six Sigma team dynamics--that is, the way in which team members work together and interact. The more that team members understand team dynamics, the greater the team's collective performance is likely to be. This course, Six Sigma Team Dynamics and Performance, is a guide for understanding and improving Six Sigma teamwork. You'll learn about team member roles, responsibilities, and  more...

Design and Analysis ...gma?? Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary  more...

Lean Concepts ...e challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste, streamline production and improve operational flexibility. Practical steps and tools for the identification, treatment and  more...

Affirmative Action and the EEO HRCI PHR The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies.  more...

The Reasons Why Diversity Matters ...sity initiatives on business. It will examine the ways in which diversity within organizations, or lack of it, touches every aspect of the business, right down to the bottom line. Additionally, it will explore the ways in which diversity in the workplace brings outstanding benefits, not only to organizations, but to workers, as well. This SkillSoft product has been reviewed by the Employment  more...

Planning a Diversity Initiative ...ou've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?" This course will explore the steps associated with creating, launching, and evaluating a diversity initiative. This course will explore the necessary steps for conducting a diversity needs analysis. It will examine the basic groundwork that  more...

Diversity the Future ...which the idea of diversity will continue to expand in the years to come. They need to prepare for demographic changes that will alter both the definition of corporate culture and practices for hiring, retention, and interaction with the company. This course explores the need for a holistic approach to workplace diversity, and the effects of incorporating a work/life initiative into business  more...

Creating and Analyzing an Operating Budget ...he Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result in its downfall.As many would agree, the budget process in any business can be challenging  more...

Managing Cross-Functions Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of  more...

Taking on a Management Role What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...

Becoming a Manager Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very  more...

A New Manager and the Company s Future Perhaps one of the most exciting and challenging changes that comes with moving into a management role is the need to take a more strategic view of the work you are doing. You need to develop a greater awareness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the  more...

Developing a New-product Strategy Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a  more...

Accounting for Merchandising Businesses ...oods and sells them for profit. Merchandising businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for merchandising businesses. Applying these accounting  more...

Master Budgets Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master  more...

International Finance Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide  more...

Introduction to Auditing ...siness function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will develop your knowledge of what audits are, how they are conducted, how  more...

Communication and Leadership ...u've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive, clear, concise, and to the point. Learn how to coordinate your verbal and nonverbal message to get the best  more...

Leadership and Change Take a minute to think of people whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph  more...

Managing Knowledge Workers The era of the knowledge worker has arrived. An increasing number of companies gain more value from the knowledge and experience of their workers than they do from physical assets or products. This is most vividly captured in the Internet economy, in which knowledge workers are in high demand. Talented workers often won't hesitate to jump to a company that offers a higher salary or more stock  more...

Being a Knowledge Activist You. You're the one it starts with or the one who helps it to succeed. Knowledge management can never flourish in a company without people like you--the activists. You know your company, the people, and the potential. And one more thing. You care. You want your company to succeed and your cohorts to have a creative, successful environment within which to work. That's why you've chosen to learn  more...

Statistical Process Control and Control Plans in Six Sigma ...t gains. Statistical process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use of various control charts, and that each process is prevented from reverting to its previous state. The goal of this stage is also to develop a control plan to document and hold the gains, and to assist in monitoring and  more...

Partnering with Your Boss ...wever, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and valued member of the management team. For administrative support professionals who  more...

Managing High Performers - Implementing Recognition Programs Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company's high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each.  more...

Balanced Scorecard - Corporate Strategy In "Balanced Scorecard: Corporate Strategy," you will learn how to develop and formalize your organization's corporate strategy to achieve strategic business objectives. You will also learn the role a balanced scorecard plays in the strategic-planning process, as well as other models and tools that enable you to execute a strategic analysis. Finally, you will learn which pitfalls to avoid and  more...

Oracle SQL PL SQL Using Procedure Builder Curriculum ...curriculum will help candidates prepare for test 1Z0-001, which applies towards the following Oracle Certified Professional (OCP) Program certification tracks: Oracle8i Certified Database Administrator, Oracle8 Certified Database Administrator, and Oracle Certified Application Developer, Release 2. Learn To See individual course descriptions for specific course objectives and scope.  more...

Linux Technology Overview Part 1 Technical Business Considerations Course Overview This first course in the series provides background knowledge about Linux and explains what factors businesses should consider when determining if they should use it. This course teaches what Linux is, its history, what it can be used for, and the risks and benefits of using it. This course is designed for anyone who wants to learn more about this emerging technology. Learn To  more...

HTML 4 Part 2 Advanced Topics ...pt. • Match the status codes with the situations in which they are used. • Identify the correct URL encoding by applying URL encoding rules. • Identify the features of input-decoding programs. • Identify the nonparsed header in a CGI script for bypassing a server. • Identify the CGI script used to display specified output in a browser. • Match the problems in  more...

HTML 4 Part 1 HTML Fundamentals ...ML. • Match the types of DTD with the situations in which they are used. Unit 2: HTML Documents 1 hour • Identify the code used to create an HTML document. • Identify the code used to perform basic formatting in an HTML document. • Complete the code used to align the text in a specified HTML document. • Complete the code used to perform advanced formatting  more...

HTML 4 Part 1 HTML Fundamentals ...ML. • Match the types of DTD with the situations in which they are used. Unit 2: HTML Documents 1 hour • Identify the code used to create an HTML document. • Identify the code used to perform basic formatting in an HTML document. • Complete the code used to align the text in a specified HTML document. • Complete the code used to perform advanced formatting  more...

Directory Technologies Part 3 Active Directory Integrating Technologies Course Overview The is the third course in a three part series that introduces the features of Windows 2000 and its purpose, and the features and benefits of Active Directory. It also covers how to install Windows 2000 Advanced Server, and how to configue Active Directory. It identifies common Active Directory management tasks, as well as covers how to manage and troubleshoot Active Directory.  more...

Directory Technologies Part 2 NDS eDirectory ...fy the ways to troubleshoot NDS eDirectory and the way in which eDirectory supports the features of the FSD model. Audience The intended audience for this course includes Technical Managers, System Administrators, Software Engineers, and Network Administrators. They should be experienced IT professionals who are experts with Novell NetWare 4 or NetWare 5 and have prior knowledge of Novell  more...

Directory Technologies Part 1 Directory Server Model ... Identify the fundamental concepts of Directory services, which include the X.500 Directory standard and the FSD model. o Understand the LDAP fundamentals. o Understand the configuration of LDAP. o Understand Netscape Directory Server. o Identify how to deploy Netscape Directory Server on a network by setting up and configuring it. o Identify the management tasks of Netscape Directory  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...g the INSTALL utility. • Identify the situations in which you change the identity of a server. • Modify the identity of a server by using the NWCONFIG utility. • Prepare NDS for hardware upgrade by using the DSMAINT utility. • Restore NDS after hardware upgrade by using the DSMAINT utility. • Sequence the steps for recovering a failed server. • Replace the  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...ility. • Match replica types with the situations in which they are created. • Label the servers in an NDS tree with the associated NDS references. • Create a replica by using the NDS Manager utility. • Delete a replica by using the NDS Manager utility. • Update an out-of-sync replica by using the NDS Manager utility. • Change the replica type by using the NDS  more...

Oracle9i Database Admin Manage Storage Structures ...ment of segment free space. • Identify the ways in which extents are controlled by segments. • Identify the block space utilization parameters. • Retrieve storage structure information. • Identify the purposes and the types of rollback segments. • Explain the processes that rollback segments follow for transactions. • Plan, create, and acquire rollback  more...

Oracle9i Database Admin Create a Database ...options of the CREATE DATABASE command, the situations in which it fails, create a database by using the CREATE DATABASE command and identify its content after creation. • Identify the benefits of using Oracle-Managed Files and manage data files, control files, and online redo log files using OMF. • Describe the data dictionary structure, identify the data dictionary categories,  more...

BizTalk Server 2000 Part 3 Monitoring Orchestration ... shapes with their descriptions. • Identify ways in which BizTalk Orchestration Designer can describe the business process of an organization. • Add a shape to an XLANG schedule drawing. • Set a property for an Action shape in an XLANG schedule drawing. • Add a rule in an XLANG schedule drawing. • Connect two shapes in an XLANG drawing. • Identify key  more...

C Programming for the Microsoft NET Platform Part 1 ...rovides an introduction to the Microsoft .NET platform in which the learners use the C# programming language. This course teaches how to compile, run, and debug a C# application and how to use value-type variables in C#. Learn To • Identify characteristics of the .NET platform. • Identify characteristics of the .NET Framework. • Identify characteristics of the languages  more...

C Programming for the Microsoft NET Platform Part 1 ...rovides an introduction to the Microsoft .NET platform in which the learners use the C# programming language. This course teaches how to compile, run, and debug a C# application and how to use value-type variables in C#. Learn To • Identify characteristics of the .NET platform. • Identify characteristics of the .NET Framework. • Identify characteristics of the languages  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ...hen using declared temporary tables. Identify the way in which savepoints control the outcome of transactions. Identify the new features of federated databases. Identify the new features of the SQL Explain utility. Identify changes in the Control Center, db2look, and Database System Monitor utilities. Audience The audience for this course includes database administrators, application  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies ...hen using declared temporary tables. Identify the way in which savepoints control the outcome of transactions. Identify the new features of federated databases. Identify the new features of the SQL Explain utility. Identify changes in the Control Center, db2look, and Database System Monitor utilities. Audience The audience for this course includes database administrators, application  more...

IBM DB2 Universal Database V6 1--App Development ...er a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA elements with the error-handling information they contain. Identify the transaction that produces a specific effect on  more...

IBM DB2 Universal Database V6 1--App Development ...er a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA elements with the error-handling information they contain. Identify the transaction that produces a specific effect on  more...

IBM DB2 Universal Database V6 1--Administration ...ate a scheduled script using the Script Center. Identify which type of logging is required for a given recovery situation. Make a copy of a database using the BACKUP DATABASE command. Perform the RESTORE procedure using the RESTORE DATABASE command. Disengage a connection to DB2 using the FORCE command. Capture EXPLAIN data to use with VISUAL EXPLAIN. Analyze the access plan from the  more...

IBM DB2 Universal Database V6 1--Administration ...ate a scheduled script using the Script Center. Identify which type of logging is required for a given recovery situation. Make a copy of a database using the BACKUP DATABASE command. Perform the RESTORE procedure using the RESTORE DATABASE command. Disengage a connection to DB2 using the FORCE command. Capture EXPLAIN data to use with VISUAL EXPLAIN. Analyze the access plan from the  more...

IBM DB2 Universal Database V6 1--Fundamentals ...ts with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify a DB2 installation using First Steps. Install a DB2 client given a scenario. Sequence the steps of a distributed installation for DB2  more...

IBM DB2 Universal Database V6 1--Fundamentals ...ts with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify a DB2 installation using First Steps. Install a DB2 client given a scenario. Sequence the steps of a distributed installation for DB2  more...

Exchange 2000 Infrastructure Design--Part 2 ... deals with assessing your client's needs and determining which of the many mail clients available makes the most sense for your organization. L earn To: Identify the connectivity features of the Active Directory Exchange environment. Identify the features of the DNS configuration for Exchange 2000 Server. Identify methods of troubleshooting DNS name resolution problems.  more...

Exchange 2000 Server--Part 4 Connectivity ...atures of routing groups. Identify the conditions under which multiple routing groups are used. Identify the features of routing group topologies. Configure Outlook 2000. Configure Outlook Web Access clients. Configure Post Office Protocol version 3 (POP3) clients. Identify the new features of public folders in Exchange 2000 Server. Identify the features of the System Manager and  more...

UNIX--Part 1 User Fundamentals Course Overview The UNIX Part 1: User Fundamentals course is the first in a series of 10 courses on the UNIX operating system. It describes how to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, and printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how  more...

Designing Cisco Network Service Architectures Part 4 ...herever appropriate. Learn To: Identify ways in which QoS answers network requirements. Match QoS architectures with their functions. Identify the classification of a Cisco QoS solution. Identify features of the CallManager component of a Cisco IP telephony solution. Identify features of the gateway and control protocol components of a Cisco IP telephony solution. Identify  more...

Designing Cisco Network Service Architectures Part 2 ...ics of IP multicast data delivery. Identify the ways in which IP multicast forwarding works with Reverse Path Forwarding (RPF). Audience: Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the status of Cisco Certified Design Professional (CCDP). It also affirms possession of some of  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...nes for resolving policy package problems in the order in which they are applied. View the trusted tree on a Windows 95/98 workstation using the REGEDIT command. Unit 2: Managing Remote Workstations Duration: 2 - 3 Hour(s) Identify the tasks that must be completed before beginning a Remote Management session. Assign a required Remote Management right using a workstation object.  more...