Online While eLearning - Training Resources

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ... some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the benefits of technical communication for the user and for your organization. You`ll see how the profession looks today, reflect on the forces that have shaped our  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

Certified eMarketing Associate Certification (CeMA) ...ld-is particularly important in a competitive job market. While relatively few advertising, marketing, and public relations managers currently are certified, the number of managers who seek certification is expected to grow. Source: United States Department of Labor Upon enrollment an certification examiner will contact you to help you prepare for the examination. A book purchase from Amazon  more...

An Introduction to Food Handling Safety and Sanitation An overview of proper food handling while maintaining a high quality environment.  more...

Excellent English: A Writing Review - Part II: Punctuation ..., punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation, providing students with practical understanding of punctuation without forcing them to memorize countless rules. Weekly units teach the use of commas,  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing ..., punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review will help the student develop a clear, concise, and dynamic writing style. Exercises, tutoring and mastery quizzes help students understand the concepts and revise  more...

Brilliant Business Writing and Communication This course helps business professionals write with confidence and precision while learning the principles of effective communication.  more...

Brilliant Business Writing and Communication ...usiness professionals write with confidence and precision while learning the principles of effective communication with their own writing coach. What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages that communicate a  more...

CompTIA A+ 2009 The A+ certification validates the latest skills needed by today s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The  more...

Writers At Work: A Review for Professionals - Part II: Punctuation ...ar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation, providing students with practical understanding of punctuation without forcing them to memorize countless rules. Weekly units teach the use of commas,  more...

Writers At Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing ...ar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review will help the student develop a clear, concise, and dynamic writing style. Tutoring, readings, textbook and exercises help students ensure that they understand the  more...

Writers At Work: A Review for Professionals - Part IV: Achieving A Professional Style ...ar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the student develop an emphatic and readable style and to design visually appealing documents. Exercises, tutoring and mastery quizzes help students ensure  more...

Writing User Guides Designed for people who want to focus on writing effective user (how-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners  more...

Word 2000 Expert In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Some skills they will learn include using master documents, subdocuments, and expanded and locked documents; using field references, macros, and revision tools; and applying formatting techniques. In this course, students will learn how to use the advanced features  more...

Word 2000 Level 2 This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of symbols, tables, and graphics. This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of  more...

Word 2000 Level 3 In this course, students will learn how to use the advanced features of Microsoft Word 2000, including master documents, field references, macros, and revision tools. In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Real-life scenarios will make the lessons more applicable to users while performance-based  more...

Word 2000 MOUS This comprehensive course is designed to teach students the introductory, intermediate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They  more...

Work Zone and Heavy Equipment ... will learn ways to prevent accidents with oncoming cars, while either working in the work zone or as a flagger. Receive special instructions for equipment operators working in work zones to keep themselves, workers, and motorists safe. With our Work Zone and Heavy Equipment Safety training program, you will be transported into a properly set up work zone, to you?ll safely and effectively get  more...

Windows Vista This course introduces students to Microsoft Windows Vista. It discusses the editions available, including Windows Vista Home Basic, Home Premium, and Ultimate, and points out the differences between them. It also introduces some of the new features of Windows Vista, including the Sidebar, Windows Aero, and Windows Media Center. It teaches the user skills such as working on the Desktop, using  more...

Windows Vista Essentials Windows Vista Essentials offers the tools needed to become a proficient Microsoft Windows Vista user in no time through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

Trenching and Excavation ...will learn what it means and the basics of how to be safe while working in a trench or excavation. In this safety-training program, you will learn how OSHA Excavation and Trenching Standards help prevent cave-ins, falls, falling loads, and hazards from mobile equipment, water accumulation, poisonous gases, or access and egress obstructions. You?ll dig into what it means to be a competent  more...

Shipping with Dry Ice ... 49 CFR 172 Subpart H, including testing of participants. While it`s not required, you might find it helpful to follow along with a current copy of the IATA Dangerous Goods Regulations (and we highly recommend having a copy of the DGR handy if you ship any dangerous goods by air). Who Should Take This Course Anyone who prepares shipments that include dry ice (or, more correctly, "carbon  more...

Sales Management Strategies & Tactics ...d skills in the context of the personal selling function, while making your attitude more flexible to make ?out of the box thinking? a natural process. Emphasis will be on people and structural issues. The text book prescribed for the course is: ?Sales Management?, Robert J. Calvin, 2002, McGraw Hill, ISBN # 0-07-136434-X. The course consists of five sessions, each lasting a week. Each session  more...

Moving from Trainer to Performance Consultant ...elp you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this career transition smoothly and successfully. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Taking a step up in your career is an exciting time. Now is your chance to help your  more...

MSHA Part 46 Refresher ...minimum hours outlined in your particular plan. Note that while this course covers the majority of subjects recommended for the refresher training, you must also fulfill some of the training requirements outside the scope of this course. For example, the regulations (46.8(b)) require a review of your site-specific hazards. The total time of study spent on the refresher must be a minimum of  more...

MSHA Part 48 Surface Mining Refresher ...minimum hours outlined in your particular plan. Note that while this course covers the majority of subjects required for the refresher training, your plan may require material not covered here or additional subjects required by your MSHA District. The total time of study spent on the refresher must be a minimum of eight hours. The course design here closely matches the template for Part 48  more...

Microsoft Office 2007 Essentials ...ded through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2007 edition. These courses will train you how to best meet your needs through the use of Word, Outlook, Excel, Powerpoint, and/or Access. Students have 1 year access to the course but may complete it sooner based on their own accelerated  more...

Lockout Tagout ...ng unexpectedly and the results are horrific. Our course, while fulfilling an important part of OSHA required training for securing power sources and notification of mechanical device startup, shows everyone the dangers posed by the machines they use everyday. Each employee who accesses the machinery at your company will discover the tools your service and maintenance personnel use to keep them  more...

Legal Transcription Training ...allows the user to listen to standard digital sound files while controlling them with a foot pedal. This state-of-the-art home training program consists of 2 modules and 5 hours of dictation for your transcription practice. It is streamlined and comprehensive, more than you will need to find suitable work in or for a legal office. It is designed to teach the functions and processes of  more...

Job Safety Analysis ...re zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis. Welcome to Job Safety Analysis "Ju are zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis. Besides  more...

Introduction to the Administration of a Medical Office ...1? on the educational ladder in the administrative arena. While this course is intended for personal enrichment, it contains objectives and information that can be extremely beneficial to those who utilize them in a professional atmosphere. Books, Tools, Resources for the Course: Due to the nature of this course, you will be given a listing of possible references, books, resources and web pages  more...

How To Master Time Management ...scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time management techniques to help people at work, it does not exclude way to manage one`s time outside work. One of the exciting aspects of this course is that it combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time  more...

Ground Transportation - Instructor Led You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution.  more...

Grant Writing Basics ...that success is not as hard to attain as you might think. While specifically geared for library education, this course has applicability for anyone writing grants. Grant Writing Basics Grants are not just free money, but require an investment in planning, resources, commitment, and sustainability. Applying for a grant can seem like a daunting task. Certainly, there is work involved, but with  more...

Five Quick Steps to Telecommuting A self-paced ebook of tools to help you start your telework experience. This ebook-based course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office,  more...

Electronic Commerce - Security Issues This course is designed to give the student a good understanding of security issues surroungind Electronic Commerce (E-Commerce) including security threats, implementing security, and payment systems. This course gives the student a good understanding of issues realted to doing business over the Internet and how to protect a E-Commerce website. The course is self-paced and taught by a audio of  more...

Electronic Commerce - Introduction This course is designed to give students a good understanding of the basics of Electronic Commerce (E-Commerce) This course gives the student a good understanding of the history of Electronic Commerce, How the Internet and the Web provide the infrastructure for E-Commerce, Tools and Software used to design, implement, and manage E-Commerce and E-Commerce web sites. This course is an "E-Learning"  more...

Electronic Commerce - Strategies This course is designed to give students a good understanding of the basics of Electronic Commerce (E-Commerce)Stratetis, including marketing, promotion, and sales strategies. This course gives the student a good understanding of Marketing/Sales/Promition Strategies, Purchasing and Support Activities, ethical, legal and tax issues related to Electronic Commerce. This course is an "E-Learning"  more...

Electronic Commerce 3 Course Bundle The Electronic Commerce (E-Commerce) 3 Course Bundle is a compilation of Electronic Commerce - Introduction, Electronic Commerce- Strategies, and Electronic Commerce - Security Issues courses combined into one single bundled course. This bundle of 3 courses gives the student a good understanding of the history of Electronic Commerce, How the Internet and the Web provide the infrastructure for  more...

Defensive Driving ...ie, by far, every year on and off work in their cars than while doing anything else. Our Defensive Driving course is a must for anyone who drives in connection with work. Well, actually, you might think after taking this course that all drivers should take this safety course. Detailing the causes of the hazards, we edge you into the fundamentals of defensive driving and then steer into road  more...

Control of Hazardous Energy (Lockout/Tagout) ...tial release of stored energy from machines and equipment while performing their routine work functions need to receive training. This includes: -industrial and manufacturing engineers, -supervisors, and workers -construction engineers, supervisors, and workers -safety compliance managers and safety committee members -maintenance engineers, supervisors and workers -electricians, welders, and  more...

Comprehensive Medical Transcription Training ...ry 8-5 job, until this coming Friday, in an OB/GYN clinic while their MT is on vacation. This is so totally fun and challenging! For the first time in my life I do not begrudge the 8 hours per day doing something I do not want to do, because I really am doing what I want to do! This is so, just, well, WOW! Thank you so much for making it possible through your study course, and keeping it  more...

Client/Server Development and Remote Data Access in Visual Basic This intermediate 7-week course teaches how to implement database access through client/server architecture over the Internet in Visual Basic. Many applications today require access to a database located remotely, sometime over the Internet. This course will teach the student how to create both a server and a client application that can communicate with each other over the Internet and provide  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing This course provides training as required by OSHA's Bloodborne Pathogens Standard (29CFR 1910.1030). Material covered in the course includes definitions of bloodborne pathogens, modes of transmission, universal precautions, engineering and work practice controls, exposure control plans, hepatitis B vaccinations, and other information needed to the safety of the tattoo artist or body piercer. A  more...

Bloodborne Pathogens ...o blood and other potentially infectious materials (OPIM) while performing their routine work functions need to receive bloodborne pathogens training. This includes: medical professionals: doctors, nurses, physician assistants hospital staff: phlebotemists, laundry, housekeeping, janitorial personnel dentists, dental hygienists emergency responders medical researchers and lab technicians tattoo  more...

Aerial Lift Safety Training ...ift? We do the driving as you learn about safety training while using aerial lift equipment with our Aerial Lift safety-training course. Welcome to Aerial Lift Safety Training Need a lift? We do the driving as you learn about safety training while using aerial lift equipment with our Aerial Lift safety-training course. Learn the types of aerial lift accidents that commonly injure workers using  more...

Job-Seekers Workshop: 10 steps to a new beginning Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...

Adobe Dreamweaver CS4: Essentials ... find the tools and techniques discussed to be invaluable while designing, updating and creating websites using Dreamweaver CS4. Once oriented with the new CS4 interface you apply the techniques you have learned instantly whether you are building your first site or redesigning an existing one. You will get a solid introduction to Web design as well as step-by-step instructions for how to use  more...

Negotiating for the Sales Professional ...ctive sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential communication  more...

Choosing a Childcare Provider Course description -- There are numerous options from which to choose a child care provider, and ita s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa s needs with the providera s capabilities, and assuring that the  more...

Dealing with Difficult Customers Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET  more...

Sales Communications Foundations William Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help  more...

Techniques for Improved Time Management If you don't feel that you are the organized type, or if making lists or drawing up detailed plans doesn't come naturally, don't worry. There isn't just one way in which time can be managed effectively. This course will introduce you to several different techniques for improving your time-management skills--experiment with them, and then choose and apply the tools which best suit your own  more...

Completing Your Field Sales Approach ...o successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to improve the flow of a  more...

Leadership Development for Technical Professionals ...ities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict  more...

The Oil and Gas Industry Overview Version 2 ...d oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far known only as a modest return. In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges in finding new  more...

The Food and Beverage Industry Overview Version 2 ... expand globally. Most importantly, they must do all this while keeping operating costs low enough to generate surplus to reinvest in supply chain and infrastructure needs. This course provides a high-level overview of the food and beverage industry environment, including its relevant business and regulatory issues, key players, trends, and infrastructure. The course explores the issues that  more...

The Health Care Industry Overview Version 2 ...ure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a result, they are fine-tuning their business strategies and turning to information technology to eliminate  more...

The Banking Industry Overview Version 2 ...anks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and operational risk. This course provides an overview of the banking industry. First, this course provides an introduction to the banking industry's value chain, business model, and trends. Second, this course examines the business and regulatory issues and  more...

The Telecommunications Industry Overview Version 2 ...to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing technology, this goal has become increasingly more difficult. The emergence of broadband and wireless technologies poses significant threats to carriers relying upon aging infrastructures and outdated marketing strategies. To  more...

The Insurance Industry Overview Version 2 ...urance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,  more...

Professional Skills for Customer Service Agents ...ing task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and listening skills to help you address customer concerns  more...

Leading a Customer-focused Team ...focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how  more...

How to Work with Negative People and Procrastinators Don't you hate it when people say they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with  more...

Making Telephone Calls Count ... the other end of the telephone can be quite a challenge. While automated voice attendants can be annoying, so is getting a person on the other end completely devoid of personality and knowledge. As a society, Americans are becoming more accepting of automated voice attendants. They're everywhere. When a customer calls you directly, he expects and requires a higher level of service and  more...

Using Data as a Technical Professional Consultant ...es or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition, you will be analyzing the information, arriving at conclusions, and  more...

The Process of Negotiation ...out when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal. The intent of this course is to prepare you to  more...

Intellectual Property and Proprietary Rights ...uch as copyrighted brands or trade secrets, confidential, while still communicating the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the essentials of intellectual property and proprietary rights. It includes introductions to current  more...

Experiencing Anger ...while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with other people's anger at work, you will also learn  more...

The Writing Process ...ne seems like a freight train that is rapidly approaching while you stand immobile on the railroad tracks? Do you try to complete the entire document--defining your message, analyzing your audience, deciding on your approach, worrying about grammar and spelling, organizing your information, and choosing your words precisely--all in a single step? If so, there may be an easier, quicker, and far  more...

Executing Monitoring Controlling and Closing a Project ...ggling--keeping multiple activities going simultaneously, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize  more...

Advanced Project Leadership - Selling Project Management to the Organization This course in the Advanced Project Leadership series focuses selling project management to senior executives. This course explores the problems faced when implementing project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as  more...

Leading High-performance Virtual Teams ... communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers a framework for successfully leading virtual teams. It addresses  more...

Six Sigma Projects and Project Teams ...while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides Champions with a toolkit to measure and  more...

Six Sigma--Lean Tools for Control ...ed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order, restructuring the manufacturing method to reduce wasteful activities, such as over-production, waiting, and material hand-offs. Whereas  more...

Six Sigma Team Dynamics and Performance ... "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma?? world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process improvement project  more...

Scoping the Six Sigma Project ...ntifying projects that will truly impact customer service while also improving the bottom line can be challenging. When pressure mounts, it's tempting to act too quickly and possibly solve the wrong problem. In this course, you'll learn what a Six Sigma team should focus on, and more importantly, what the team should avoid in order to make Six Sigma projects successful. You'll learn to avoid  more...

Lean Concepts ... dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business processes. This course explores how businesses that implement Lean Thinking learn how to reduce waste, streamline  more...

Process Analysis and Documentation ...where you want to be, and then planning how to get there, while measuring progress toward the goal all along the way. In the words of an old adage, what gets measured, gets done.In this course, you will learn about the steps in the Measure phase. Then you will learn key principles of measurement; learn how to identify key process input variables and key process output variables; document their  more...

Managing Managers ...ships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that the organization's strategy is translated into action. These managers often need guidance, feedback, and appraisal on the application of business strategy. Managing managers is likely to be a greater challenge than ever  more...

International Finance ...nal financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide which financial products and instruments will allow you to manage your cash flows from international business operations;  more...

Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding  more...

Creating a Business Execution Culture ...ure flourish. You'll learn how to ask the right questions while avoiding the wrong questions. Inflated numbers, unrealistic projections and outrageous "stretch goals" have no place in an execution culture. You'll explore the importance of facing both the positive and negative aspects of reality as they pertain to your business. Finally, in an execution culture, rewards are tied to performance.  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

Communication and Leadership You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate  more...

Training for Business Results ...the effectiveness of your company's training investments. While most organizations evaluate participants' reactions to training, they rarely measure the effect of that training on job performance behaviors and organizational objectives. Many companies understand that evaluation and assessments should be linked to organizational objectives, competency profiles, and intellectual capital  more...

HTML 4 Part 1 HTML Fundamentals ...#149; Identify the steps to solve the problems that occur while accessing uploaded files. • Match the Web search engines with their unique features. • Sequence the steps for announcing a Web site by using a submission tool. • Identify the advantages of using a newsgroup. • Match the parts of a log file entry with their descriptions. • Sequence the steps to add an  more...

Oracle9i Database Admin Manage Data Storage ...process of transportable tablespaces and the restrictions while using them. Audience The intended audience for this course include Database administrators, System administrators, Network administrators, and Technical support professionals. Additionally, learners should have taken the first three parts of this series 64311-64313. Suggested prerequisites include Oracle SQL: Basic SELECT  more...

Oracle9i Database Admin Create a Database ... • Identify the requirements and factors considered while creating a database, the guidelines for planning the physical database design, the registry entries that must be specified for proper database functionality, and create a password file. • Identify the types of parameter files, create a parameter file by editing settings in the init.ora file, and start an instance in the  more...

Oracle9i Database Admin Manage an Instance ...in the parameter file, their uses, and the rules followed while specifying the parameters. • Identify the tasks performed in the stages of instance startup and shutdown. • Identify the characteristics and parameters of dynamic performance views and display the current parameter values by using V$PARAMETER. • Modify a dynamic initialization parameter by using the Oracle  more...

C Programming for the Microsoft NET Platform Part 2 ...statements. • Identify the syntax used to create a while statement. • Identify the syntax of a do statement. • Identify the syntax used to create a for statement. • Identify the syntax of a foreach statement. • Control the flow of execution by using if, switch, and foreach statements. • Identify characteristics of a goto statement. • Identify the  more...

Java Operations Flow Control ...nt. Identify the result of executing code that uses the while statement to perform an iterative task. Identify the result of executing code that uses the do-while statement to perform an iterative task. Identify the result of executing code that uses the for statement to perform an iterative task. Identify the result of executing code that uses the break statement to terminate an  more...

Java Operations Flow Control ...nt. Identify the result of executing code that uses the while statement to perform an iterative task. Identify the result of executing code that uses the do-while statement to perform an iterative task. Identify the result of executing code that uses the for statement to perform an iterative task. Identify the result of executing code that uses the break statement to terminate an  more...

Exchange 2000 Infrastructure Design--Part 3 ...e also examines how organizations can migrate to Exchange while coexisting with another mail system. It provides an overview of the things you need to consider when planning, implementing, and testing a coexistence and migration strategy for your organization. A range of coexistence and migration scenarios for different types of organizations with varying needs and goals are presented to the  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...he corrective action to troubleshoot an error encountered while connecting to a Web site. Enable Internet connection sharing by using the Accessories menu. Configure an application for a shared connection by using the shortcut menu in the Network and Dial-up Connections window. Configure a service for a shared connection by using the shortcut menu in the Network and Dial-up Connections  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...he corrective action to troubleshoot an error encountered while connecting to a Web site. Enable Internet connection sharing by using the Accessories menu. Configure an application for a shared connection by using the shortcut menu in the Network and Dial-up Connections window. Configure a service for a shared connection by using the shortcut menu in the Network and Dial-up Connections  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...p-in. Identify the steps to detect a problem encountered while accessing a CA. Match the problems encountered while accessing a CA with their solutions. Unit 2: Encrypting File System (EFS) Duration: 2 - 3 Hour(s) Identify the uses of EFS. Encrypt a file by using the Advanced Attributes dialog box. Add a recovery agent to Group Policy by using the Add Recovery Agents Wizard.  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...p-in. Identify the steps to detect a problem encountered while accessing a CA. Match the problems encountered while accessing a CA with their solutions. Unit 2: Encrypting File System (EFS) Duration: 2 - 3 Hour(s) Identify the uses of EFS. Encrypt a file by using the Advanced Attributes dialog box. Add a recovery agent to Group Policy by using the Add Recovery Agents Wizard.  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ... Identify the steps to diagnose a problem that can occur while trying to connect an OSPF router to another router. Install RIP by using the shortcut menu. Configure an interface on a RIP router by using the shortcut menu. Identify the corrective action for a specified problem with a RIP router on an IP network. Modify the preference level of an IP routing protocol by using the shortcut  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ... Identify the steps to diagnose a problem that can occur while trying to connect an OSPF router to another router. Install RIP by using the shortcut menu. Configure an interface on a RIP router by using the shortcut menu. Identify the corrective action for a specified problem with a RIP router on an IP network. Modify the preference level of an IP routing protocol by using the shortcut  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp Course Overview This is the fifth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the lease generation process followed by DHCP, host name resolution process of DNS and the features  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ...ntify the tab that enables you to perform a specific task while configuring demand-dial interface properties. Identify the shortcut menu option that enables you to perform a specific task for changing demand-dial routing configuration. Identify the appropriate decision in a specific scenario based on the demand-dial routing implementation guidelines. Identify the appropriate demand-dial  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS Course Overview This is the third course in a four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP  more...

Oracle8i Database Admin Manage Security ...ger. Identify the restrictions that are to be considered while adding a user-defined password function. Display password and locking information from the data dictionary by using Oracle SQL*Plus Worksheet. Unit 3: User Resource Consumption Duration: 1 Hour(s) Identify the implications of exceeding the profile limits. Enable the enforcement of resource limits by using Oracle  more...

Oracle8i Database Admin Manage Data Storage ...e Schema Manager. Identify the guidelines to be followed while creating tables. Identify the value for the PCTFREE parameter in a given situation. Match the row chaining and row migration events with the situations that trigger them. Copy an existing table by using Oracle Schema Manager. Identify the storage parameters that when modified will affect a table. Identify the block utilization  more...

Oracle8i Database Admin Manage Storage Structures ...ransaction occurs. Identify the factors to be considered while planning rollback segments. Create a rollback segment by using Oracle Storage Manager. Bring a rollback segment online by using the Oracle Storage Manager. Sequence the steps that Oracle Instance uses to acquire rollback segments when a database opens. Change the rollback segment storage parameters by using Oracle Storage  more...

Macromedia Captivate 1 0 Developing Movies ...hree-part series that focuses on the adding of components while creating Captivate movies. This course also introduces the user to the basics of customizing a Captivate movie. Learn To: Identify the steps to add images, buttons, click boxes, text entry boxes, and rollover captions to a slide. Identify the steps to add audio and playback controls to a movie. Identify the options to  more...

Lotus Domino R5 System Admin Part 1 Planning a Notes Domino Infrastructure ...tional structure. Identify the strategies to be followed while specifying hierarchical names. Identify the advantages of using certificates. Identify the hardware considerations that will affect a rollout plan. Identify the software considerations that affect a rollout plan. Identify the user considerations that affect a rollout plan. Match the servers with the function they perform.  more...

Access 2000 Proficient User ...g the Design view. Identify the factors to be considered while selecting an appropriate data type for a field. Modify an input mask by using the Design view. Modify a lookup field in a table by using the Design view. Unit 2: Applications and Database Administration Duration: 1 - 2 Hour(s) Import data into a new Access 2000 table. Link the data from an Excel spreadsheet to an  more...

Oracle Reports R6 Control Reports Course Overview This course is the third in a three-part Oracle Reports series that is based on Oracle Reports Release 6. This course introduces the learner to features of Oracle Reports that can be used to control report output. This course covers developing templates, creating and using parameters, coding PL/SQL triggers, exporing built-in package procedures, using the Reports Server, and  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...ables with their uses. Identify the guidelines to follow while implementing the drag-and-drop functionality. Unit 2: Window and Canvas: Runtime Management Duration: 1 - 2 Hour(s) Match the window-interaction triggers with their functions. Match the built-ins used for manipulating windows with their functions. Write the code to change the appearance of a window in a form by using  more...

Oracle Form Builder R6 Writing and Debugging Code ...cit cursors. Identify the rules followed by Form Builder while issuing DML statements during commit processing. Write an On-Logon trigger to override the default logon process. Identify the different ways to run Form Builder against data sources other than Oracle. Match the commit status values returned by different system variables with their implications. Write the code to manipulate the  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting ...the changes that need to be made to the TNSNAMES.ORA file while using the Multiple Protocol Interchange (MPI) feature. Match the Connection Manager control utility commands with their functions. Unit 4: Troubleshooting Network Problems Duration: 2 Hour(s) Identify the tasks to be performed for troubleshooting a network environment. Configure the tracing process by using the Net8  more...

Oracle8 Database Administration - Manage Security ...ger. Identify the restrictions that are to be considered while adding a user-defined password function. Display password and locking information from the data dictionary by using Oracle SQL Worksheet. Unit 3: Managing Privileges Duration: 1 - 2 Hour(s) Distinguish between system and object privileges. Match the given system privileges with their features. Grant system privileges  more...

Oracle8 Database Administration - Manage Data ...e Schema Manager. Identify the guidelines to be followed while creating tables. Identify the value for the PCTFREE parameter in a given situation. Match the row chaining and row migration events with the situations that trigger them. Copy an existing table by using Oracle Schema Manager. Identify the storage parameters that when modified will affect a table. Identify the block utilization  more...

Oracle8 Database Administration - Manage Storage Structures ...ransaction occurs. Identify the factors to be considered while planning rollback segments. Create a rollback segment by using Oracle Storage Manager. Bring a rollback segment online by using the Oracle Storage Manager. Sequence the steps that Oracle Instance uses to acquire rollback segments when a database opens. Change the rollback segment storage parameters by using Oracle Storage  more...

Oracle8 Database Administration - Create Databases ...cle SQL Worksheet. Identify the factors to be considered while planning for the number of online redo log files. Identify the reasons for storing the online redo log files on different disks. Identify the factors that influence the sizing of the online redo log files. Identify the Log Writer (LGWR) errors and effects when specific online redo log members are not available. Identify the  more...

Oracle Report Builder Controlling Reports Course Overview This course is the third in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course helps participants learn how to develop report templates, code PL/SQL triggers in a report, and use Report Builder's built-in package. Finally, building reports for different environments will be covered. L earn To: Identify the regions of  more...

Oracle Form Builder Handling Multiple Object Relationships ...y using PL/SQL Editor. Identify the guidelines to follow while implementing the drag-and-drop functionality. Unit 2: Window and Canvas: RunTime Management Duration: 2 Hour(s) Match the window-interaction triggers with their characteristics. Match the built-ins used for manipulating windows with their functions. Write the code to change the appearance of a window in a form by using  more...

Oracle Form Builder Writing and Debugging Code ...cit cursors. Identify the rules followed by Form Builder while issuing DML statements during commit processing. Write an On-Logon trigger to override the default logon process. Identify the different ways to run Form Builder against non-Oracle data sources. Match the commit status values returned by different system variables with their implications. Write the code to manipulate the commit  more...

C Programming - Part 1 ...specific task. Identify the result of code that uses the while statement to perform an iterative task. Identify the result of the code that uses the do..while statement to perform an iterative operation. Identify the result of the code that uses the for statement to perform a repetitive task. Identify the result of the C code that uses the break statement to terminate an interative loop.  more...

Working with SAP R 3 v4 x ...es, regardless of the organization's business activities. While confidence in the use of Windows applications is a prerequisite to using Working with SAP R/3, no other IT experience is presumed. Please note that the skills taught in this program will not be repeated in any of the following SAP R/3 courses. This course is a prerequisite to all NETg's R/3 courses. L earn To: Enter a  more...

Oracle Workflow 11i10 Configuring Oracle Workflow Components This course covers the mandatory and optional tasks that are performed to set up Oracle Workflow. It also covers features of service components and specific service components including agent listeners and notification mailers. Finally, it covers queue propagation and agent activity details. Learn To: Identify the mandatory steps for setting up Oracle Workflow. Identify options that  more...

Exchange Server 5 5 Concepts and Administration - Part 2 ...o use an offline folder. Synchronize all offline folders while working online. Sequence the steps to download mail headers from a Microsoft Exchange server to a remote client. Match the various RPC methods with the mechanisms they use for communicating with an Microsoft Exchange server. Configure the order of protocols RPCs use to connect from a Windows NT or 95 client to an Microsoft  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 3 ... Create an error handler for errors that may be returned while connecting to an external data source. Identify the code that uses a command object to execute a SQL command. Create a recordset from a Connection object. Identify the combination of cursor type and cursor location best suited in a specific situation. Identify the properties and methods that you will use for navigating a  more...

Sales Skills Prospecting Addressing Needs ...dy have been in the department for nearly six months, and while they both have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by explaining prospecting, networking, and the basics of making a sales call. Unit 3: Connecting with Your Clients (0.5 - 1 hour) Conduct  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...t staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of Competitive Intelligence's applicable uses to Icon. Your goal is to thoroughly explain CI to Susan and outline the benefits CI has to offer to Dean who believes Competitive Intelligence is simply another name for Marketing Research. After this goal is accomplished, you will articulate the  more...

Principles of Marketing Fundamentals of Marketing ...cations Manager, will be in the conference room with you, while James Cahill, Icon's Senior Product Manager, will be participating in the meeting by phone. As the Marketing Director, James and Carol will provide you with background information and recommendations, but you will need to make the final decision on developing the marketing mix. You will need to consider the elements that go into a  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery This course covers general information about troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and  more...

Visual InterDev 6 0 Planning a Web Application ...rmance and maintenance factors that need to be considered while developing a web application; and identify the basic concepts related to Web application design. L earn To: Examine the key concepts involved in planning a Web site. Identify the features of the various Microsoft products that can be used to develop a Web application. Identify the guidelines to follow while  more...

NetWare 5 Administration - Part 4 ...ations. Identify the elements that need to be considered while designing the implementation of Z.E.N. works. Identify the changes in a network environment that results in the need to follow a Z.E.N. works maintenance schedule. Identify the benefits provided by Application Launcher to a network administrator. Identify the benefits provided by Application Launcher to users. Identify the uses  more...

Oracle 11i10 System Admin Workflow Applications Manager ...ation. Identify the optional steps that you can perform while setting up Oracle Workflow. Unit 2: OAM Identify features of Oracle Applications Manager (OAM). Identify features of the Oracle Applications Manager (OAM) console. Identify tasks to set up different features of the Oracle Applications Manager (OAM) console. Identify options to check the system status and performance  more...

Oracle 11i10 System Admin Personalization Workflow Components In this course, learners will be introduced to the concept and configuration of personalizations at different levels. The course also introduces the learners to the benefits of the workflow process and describes different types of workflow components. Learn To: Identify features of personalizations. Match the profile options configured to enable or disable page personalization with  more...

Oracle Database 10g SQL Fundamentals I Part 1 ...Y clause. Identify substitution variables that are used while retrieving data by using SQL statements. Unit 3: SQL Functions Identify features of single-row functions. Match the character functions with their uses. Match the number functions with their purpose. Identify features of the date functions. Identify features the functions used to convert data types. Identify the  more...

SAP R 3 Working with v3 0 ...ardless of the organization a a s business activities. While confidence in the use of Windows applications is a prerequisite to using Working with R/3 3.0, no other IT experience is presumed. Please note that the skills taught in this program will not be repeated in any of the following SAP R/3 courses. This course is a prerequisite to all NETg a a s R/3 3.0 courses. L earn To:  more...

C Foundation for Non-C Programmers - Part 1 ...issing lines of code in a switch statement. Identify the while statement that will produce the specified result. Debug the program to rectify the errors in the specified do statement. Identify the for statement that is to be used for the specified result. Identify the functions of the jump statements in a program written in C++. Unit 3: Functions in C++ Duration: 2 Hour(s)  more...

SQL Server 7 0 System Administration - Part 3 ...ase backup. Identify activities that cannot be performed while a backup operation is in process. Match the three primary backup devices with their features. Perform the steps necessary to create a temporary backup file. Perform the steps necessary to create permanent backup files. Perform the steps necessary to add multiple files to a backup statement. Match six of the advanced options  more...

Visual InterDev 6 0 Planning a Web Application ...rmance and maintenance factors that need to be considered while developing a web application; and identify the basic concepts related to Web application design. L earn To: Examine the key concepts involved in planning a Web site. Identify the features of the various Microsoft products that can be used to develop a Web application. Identify the guidelines to follow while planning  more...

NetWare 5 Administration - Part 4 ...ations. Identify the elements that need to be considered while designing the implementation of Z.E.N. works. Identify the changes in a network environment that results in the need to follow a Z.E.N. works maintenance schedule. Identify the benefits provided by Application Launcher to a network administrator. Identify the benefits provided by Application Launcher to users. Identify the uses  more...

Oracle 11i10 Project Foundation Fundametnals Part 6 Oracle 11i10 Project Foundation Fundamentals: Part 6 introduces the learner to the basics, features, and uses of organization forecasting, utilization, Oracle sales integration, and advanced product catalog integration. Learn To: Identify features of organization forecasting. Identify activities that are prerequisites for organization forecast processing. Identify features of  more...

NetWare Service and Support Upgrade - Part 1 ...are-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks, research tools, and network cables and boards. L earn To: Identify service and support tasks. Identify the steps of a troubleshooting model. Identify the guidelines for preventing Electrostatic Discharge (ESD). Identify the  more...

NetWare Service and Support Upgrade - Part 2 ...are-related problems that network professionals encounter while working with a network. This course will cover installing, configuring, and troubleshooting various types of networks and network storage devices. L earn To: Install, configure and troubleshoot various types of networks. Install and troubleshoot network storage devices. C ontent Emphasis Skills-Based A  more...

NetWare Service and Support Upgrade - Part 3 ...are-related problems that network professionals encounter while working with a network. This course covers NetWare installation and troubleshooting a Novell Client. L earn To: Identify the six levels of the Redundant Array of Independent Disks (RAID). Mirror disk partitions for maintaining NetWare security. Install a NetWare 5 server. Identify the architecture of Novell  more...

NetWare Service and Support Upgrade - Part 4 ...are-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing. L earn To: Set up NetWare Distributed Print Service (NDPS). Identify the techniques and tips to troubleshoot NDPS printing problems. Identify the techniques and tips to troubleshoot  more...

NetWare Service and Support Upgrade - Part 5 ...are-related problems that network professionals encounter while working with a network. This course covers troubleshooting servers and networks, and disaster recovery. L earn To: Troubleshoot server-related abends, lockups and performance problems. Diagnose and troubleshoot common network problems. Create a disaster recovery plan. Use NetWare and third-party utilities for  more...

SQL and PL SQL PL SQL Basics ... conditional constructs and the Basic loop, FOR LOOP, and WHILE LOOP looping constructs to control flow in PL/SQL code. Declare and reference PL/SQL records and PL/SQL tables Identify the types and features of LOB datatypes. Understand cursors, how to operate explicit cursors, work with explicit cursor attributes Use the advanced functionality of explicit cursors. Understand the basic  more...

Oracle 11i Procure to Pay Part 1 ...in the Suppliers window for entering supplier information while defining a supplier. Identify options in the Supplier Sites window for entering supplier site information while defining a supplier. Audience: This course is targeted at Functional Implementers. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 6 hours Objectives:  more...

Java for Procedural Programmers Java Concepts ...iptions. Identify the syntax of a while statement. Identify the syntax of a for statement. Identify the syntax for exiting a loop. Unit 2: Using Existing Classes (2 hours) Identify features of an object. Identify features of a class. Identify the  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...n modes. Identify the actions that need to be performed while designing an IPSec policy. Identify the sequence of steps in the phases of IPSec negotiation. C ontent Emphasis Skills-Based A udience This course is for System Adminstrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration series (courses 72410 - 72412), Microsoft Windows  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...n modes. Identify the actions that need to be performed while designing an IPSec policy. Identify the sequence of steps in the phases of IPSec negotiation. C ontent Emphasis Skills-Based A udience This course is for System Adminstrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration series (courses 72410 - 72412), Microsoft Windows  more...

Advanced Project Leadership Selling Project Mgmt to the Organization ...ting project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as project. Learn To: Identify the problems caused by a lack of project management. Identify effective methods for selling project management to senior  more...

Java for Procedural Programmers Java Concepts ...iptions. Identify the syntax of a while statement. Identify the syntax of a for statement. Identify the syntax for exiting a loop. Unit 2: Using Existing Classes (2 hours) Identify features of an object. Identify features of a class. Identify the  more...

Self Development Developing Rapport Through Communication ...rn To Adapt to the receiver while communicating. Identify qualities that help you make a positive first impression. Identify guidelines for writing effectively. Encourage others to communicate with you. Identify methods of enhancing your credibility.  more...

Business Travel Safety International Travel ... Identify measures you can take to increase your safety while driving a rental car. Simulation Overview: In this simulation, you will meet with John Jefferson to discuss international travel safety. Known throughout the office as a fervent advocate of travel safety, John has traveled extensively for Icon and is prepared to discuss safety details pertaining to  more...

Organizational Skills Time Management ...ion, you are dealing with personal time management issues while addressing the needs of several employees. You must determine which issues are most important to address at any given time. Unit 3: Coordinating Time with Others (0.5 - 1 hour) Recognize the importance of clear communication. Manage office visitors effectively.  more...

Creativity Innovation Promoting Team Creativity Creativity and Innovation: Promoting Team Creativity offers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of  more...

Cross Cultural Business Comm Understanding Cultural Differences ...ionally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Workplace Culture (0.5 - 1 hour) Choose the correct definition of  more...

Interpersonal Communication Listening Skills ...problems. Resist distractions while listening. Audience This course is for managers and supervisors who are interested in improving their listening skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2  more...

Interpersonal Communication Telephone Skills ...ges. Increase your efficiency while on the telephone. Audience This course is for all employees who provide inbound and outbound telephone service. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...ial Casing Products, you need to apply the LISTEN process while discussing Dean's recent performance. Unit 2: Communication and Emotional Intelligence (0.5 - 1 hour) Given four statements, identify the correctly paraphrased statement. State facts and use paraphrasing when communicating with others. Identify two dangers of  more...

Emotional Intelligence Emotional Intelligence for Executives ...er home improvement supplies sold to the consumer market. While the product group is profitable, it is the only consumer-targeted group under the Boston division. In addition, the manufacturing facilities and most employees are in Arkansas and Indiana, while only a small administrative staff is located in Boston. For this reason, Mr. Cahill, corporate executives of Icon, and the Board of  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...r Quality Control Managers in similar companies are paid. While Dean is an efficient and well-respected manager, there are some aspects of his personality the affect his interactions with his subordinates. To successfully negotiate your raise, you must identify and deal with the aspects of his personality that make communicating with him difficult. Unit 2: Communicating with Colleagues and  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills ...ionally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Communicating Across Cultures (0.5 - 1 hour) Follow the guidelines to  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...ionally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Cross-Cultural Meetings (0.5 - 1 hour) Identify items that are acceptable  more...

Business Etiquette Office Protocol ... etiquette in the work environment, outside of the office while attending business functions, and during business travel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Using Basic Office Etiquette (0.5 - 1 hour) Identify  more...

Excellence in Service Fundamentals for Employees ... develop loyal customers and maintain a positive attitude while serving. Understand how to serve external customers by fulfilling their basic needs, recognizing how they evaluate service, building rapport with them, and avoiding customer service pitfalls. Create a positive environment through excellent internal customer service. Audience: This course is for employees and managers who  more...

Excellence in Service Building a Customer Service Team ...Identify how to find quality employees and interview them while following employment laws. Identify how to train employees appropriately to strengthen your customer service team. Motivate and reward your employees based on their individual preferences. Audience: Supervisors, team leaders, and managers who want to learn how to establish service standards and build a customer service  more...

Sexual Harassment Resolving Sexual Harassment Claims ...to potential bonuses and promotions, so you have applied. While talking with Mildred, you will identify the benefits of establishing a system for resolving sexual harassment claims, and identify the qualifications you must possess as an investigator. Unit 2: Investigating Sexual Harassment Claims (0.5 - 1 hour) Identify the legal requirements for a sexual harassment  more...

Leadership Development Goal Setting ...pment and training problems the managers have encountered while preparing for the opening. Unit 3: Managing Goal Achievement (0.5 - 1 hour) Establish commitment for achieving goals. Maintain support for goals. Identify the tools used to meet goals. Recognize four causes of goal-centered stress.  more...

Leadership Development Leading the Way Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important  more...

Business Problem Solving Problem Solving Teams ... team and overcome the barriers of a problem-solving team while you lead the meeting. Unit 2: Driving a Successful Problem-Solving Team (1 - 2 hours) Sequence the steps for motivating team members. Motivate a team member. Identify guidelines for motivating team members. Identify guidelines for  more...

Employee Performance Providing Feedback ...You need to effectively explain issues to these employees while focusing them on their tasks. Unit 3: Delivering Feedback Effectively (0.5 - 1 hour) Begin a feedback session properly. Communicate effectively when giving feedback. Choose the right setting when giving feedback. Handle difficult  more...

Facilitation Facilitating Challenging Situations ...le several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To Apply steps to foster healthy debates. Facilitate five types  more...

Managing Performance Establishing a Peformance Plan In Managing Performance: Establishing a Performance Plan, you will learn the process for managing performance, how to conduct a performance planning meeting, and how to document the performance plan. In addition, you will learn how to provide positive and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To  more...

Coaching Applying the Coaching Process ... Offer positive and constructive feedback effectively while coaching. Audience Managers and supervisors who want to learn how to apply the coaching process in order to successfully coach their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total  more...

Coaching Communicating with Employees ... Use the four types of questions effectively while coaching. Follow the steps for conducting face-to-face meetings with problem employees. Use the appropriate approach when confronting your employee. Audience Managers and supervisors who want to learn how to apply coaching concepts successfully by using good communication  more...

Negotiating Preparing for a Negotiation ...ironment. Determine your variables while protecting your objectives. Identify steps for establishing requirements. Follow the correct process for establishing requirements. Simulation Overview: In this simulation, you will meet with Susan Cole, one of Icon's Budget Accountants, and  more...

Managing Change Overcoming Change Obstacles ...cles you will learn about the obstacles you may encounter while implementing change. Specifically, you will learn about resistance, complacency, and crises, three main obstacles to change. Why a commitment to change is important, and how best to communicate during a change, are also covered in this course, as is the importance of change teams and the different types of change teams that exist.  more...

Managing IT Projects Project Control Closure ...ject and abide by the rules in the change management plan while balancing the triple constraint of time, cost, and quality. Unit 2: Quality, Risk, and Performance (1 - 1.5 hours) Identify features of quality management. Identify guidelines for managing risk. Identify techniques used for planning, monitoring, and  more...

Team Leadership Conducting Productive Team Meetings ...hases of problem solving and exhibit leadership qualities while making decisions. Unit 3: Preventing Issues in Team Meetings (1 - 2 hours) Follow steps to resolve communication issues during a team meeting. Identify characteristics of the personality types that can influence a team meeting. Prevent personal conflict during  more...

Team Conflict Resolving Team Conflict Team Conflict: Resolving Team Conflict offers the student information for identifying, clarifying, and addressing team conflict. The program covers conflict resolution styles, identifies types of team conflict, and gives guidelines for resolving team conflict. Learn To Identify the effects of team conflict. Identify how  more...

Team Participation Teamwork Fundamentals ...ssing how to reduce J & R, Inc.'s customer response time. While researching information for the meeting, you discovered that the Processing Department is overwhelmed with customer requests for information. Unit 3: Understanding What to Expect (0.5 - 1 hour) Identify the characteristics of effective goals. Help set appropriate goals.  more...

Virtual Teams Communicating Effectively In Virtual Teams: Communicating Effectively in Virtual Teams, participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To  more...

Virtual Team Mgmt Managing Virtual Team Relationships ...ay abilities needed for effective virtual team management while avoiding things that will hamper effectiveness. Unit 2: The Role of the Virtual Team Manager (0.5 - 1 hour) Identify the difference between boundary management and supervision. Match boundary management and supervisory management with appropriate examples.  more...

Cross-Functional Teams Cross-Functional Team Development ...goal for the simulation is to facilitate the team meeting while using effective team communication to arrive at a consensus decision. Unit 2: Achievement Tools (0.5 - 1 hour) Identify ways planning is important to achieving team goals. Identify the five steps for creating a Gantt chart. Complete a Gantt chart.  more...

Administrative Assistant Skills Excelling as an Admin Assistant In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with  more...

Lotus Domino R5 Development Part 4 Making Your Application Run ... hierarchy for Domino objects; identify the various rules while writing formulas; identify the different type of agents; create actions, agents, special hotspots and dynamic window titles; identifying, creating and using shared resources in Lotus Notes; and identify the guidelines that help to run formulas effectively and help you identify the Document State. L earn To: Identify the  more...

Lotus Domino R5 Development Part 5 Adv Application Development Course Overview This is the fifth course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify the functions  more...

CIW Site Designer Part 1 Web Design Concepts Site Development Course Overview This first course in the series introduces Web design concepts, including page layout, usability, navigation, graphics and multimedia. It also teaches the process to follow when developing a Web site, and implementation factors that need to be considered. Learn To • Identify the features of the Web, basic Web design concepts, page layout and elements, usability  more...

Business Etiquette Communicating in Today s Workplace ... etiquette in the work environment, outside of the office while attending business functions, and during business travel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Making Introductions and Conversation (0.5 - 1 hour)  more...

Business Etiquette Business Functions Travel ... etiquette in the work environment, outside of the office while attending business functions, and during business travel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Attending Business Functions (0.5 - 1 hour) Match the  more...

Managerial Leadership Leading Through Change ...to discontinue the best-selling line of Majestic servers. While nothing has been made public, several employees in upper management have heard rumors and are unsure of how their jobs will be affected. You will be meeting with Dean Kramer, the Engineering Manager, Deborah Cowan, the Sales Manager, and Marcus Robinson, the Technical Support Manager. You will need to effectively communicate news  more...

Negotiating Advanced Negotiation Tactics ...leton, Inc., you must maintain control of the negotiation while you discuss the installation details of the video-conferencing system with Janet and Marcus. Unit 2: Negotiation Tactics (0.5 - 1 hour) Identify various negotiation tactics. Select guidelines you should follow when addressing negotiation tactics. Identify ways  more...

Oracle Application Server 10g Administration Part 3 Oracle Application Server 10g is an integrated, standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing, configuring OC4J applications, maintaining OC4J Application pages, OracleAS Portal, managing portal users and groups, exporting and importing portal objects, and Oracle portal advanced  more...