Online While eLearning

Administrative Professionals Putting Your Best Foot Forward ...so remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating through office politics. This course introduces some best practices for making a good impression as an administrative professional. Specifically, you'll learn how to project a positive professional image by building credibility and maintaining authenticity.  more...

Treating Your Direct Reports Fairly Treating Your Direct Reports Fairly Most of us are taught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This  more...

Creating a Business Execution Culture ...ure flourish. You'll learn how to ask the right questions while avoiding the wrong questions. Inflated numbers, unrealistic projections and outrageous "stretch goals" have no place in an execution culture. You'll explore the importance of facing both the positive and negative aspects of reality as they pertain to your business. Finally, in an execution culture, rewards are tied to performance.  more...

Principles of External Auditing Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can  more...

Nonstatistical Analysis Methods in Six Sigma ...ts, reduce costs, eliminate waste, and reduce cycle time. While many of the tools used in the Analyze phase are statistical and quantitative in nature, there are many useful nonstatistical methods. Nonstatistical methods help in the analysis by including qualitative considerations in identifying potential problems, their root causes, and their impacts. They help prioritize these causes and  more...

Forming Project Teams for Six Sigma ...ion's existing quality to enhance bottom-line performance while reducing costs. The methods used to form and develop a Six Sigma team will have a dramatic effect on the team's overall performance. Black Belts need to proactively contribute to the effectiveness of Six Sigma teams to promote positive organizational change. This course explores the variety of team types, roles, and composition,  more...

Managing Six Sigma Team Performance ... teams to generate and select creative improvement ideas, while a series of management and planning tools enable teams to implement and assess quality improvement throughout an organization. As team leaders with mastery over these tools, Black Belts are called upon to select the right tools to meet various team conditions and objectives. And Black Belts share yet another responsibility  more...

Six Sigma Projects and Project Teams ...ect Teams "Managers are people who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of  more...

Developing the Team and its Culture ...tmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a team leader. This course outlines the role of the team leader on a high-performance team and highlights the importance of taking steps to develop the team culture early on during team formation. It  more...

Defensive Driving Fundamentals Defensive Driving Fundamentals This course will provide advanced defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements specify concerns to be addressed before and while driving, use safe driving techniques to avoid collisions, drive safely in  more...

Record Retention ...ses the compliance requirements of state and federal law. While disposing of too many records can increase a company's legal exposure, disposing of too few records increases the costs of storing the records. In this one-hour course, you'll learn how to identify which records must be retained and for how long, the different formats in which records may be stored, techniques for record disposal,  more...

Workplace Diversity Awareness ...e dynamics, and expand the creativity of the organization while at the same time facilitating staff retention and productivity. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not  more...

Planning Project Human Resources ...ning, selecting, developing, and managing a project team. While selecting the right team to do the work is critical to project success, it doesn't stop there. Good project managers know how to create the right type of atmosphere for their projects, keep their team members motivated throughout the project, and manage issues and changes that could possibly derail a project team. This course  more...

Managing Project Human Resources ...tmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a project manager. Once the team is working effectively and the project is underway, it is time for the project manager to proactively manage the project team in order to address and resolve personnel  more...

Workplace Violence ... assault and violent acts (US Department of Labor, 2007). While this is certainly troubling, the incidence of workplace deaths attributable to violence is just a small percentage of the violence that occurs in US workplaces. The majority of violent incidents that managers and employees deal with on a daily basis consist of assault, domestic violence, stalking, bullying, robbery, and harassment  more...

Understanding the Risks of Using Internet Media Electronic Communications ...for protecting your own and your company's best interests while using e-mail, instant messaging, text messaging, as well as other Internet technologies such as social networking sites and blogs. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr & Forman LLP. Please note, however, that the course materials and  more...

Intellectual Property Overview ...y of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How do employees perform this function effectively? This course explains the basic types of intellectual property, the legal protections in place, and the potential consequences of violating intellectual property laws. This course was developed  more...

Rightful Employment Termination ...(reduction in force), performance problems, or misconduct while avoiding or being able to successfully defend wrongful termination claims. This course was developed with subject matter support provided by the Labor and Employment Practice Group of the law firm of Burr Forman, LLP. Please note, however, that the course materials and content are for informational purposes only and do not  more...

Sarbanes-Oxley What You Need to Know ...receiving and reviewing reports of fraudulent activities. While most employees' job duties do not include the implementation of the compliance requirements for corporate disclosures, they still need to know what constitutes fraudulent activity under Sarbanes Oxley so they can report any violations within their organizations, without fear of retaliation. In this course, you'll learn about the  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens ... the United States in search of employment opportunities. While many of these people enter the country legally and have authorization to work here, there are many others who reside in the US illegally. Section 274A of the Immigration and Nationality Act (INA) requires employers to hire only individuals who are legally eligible to work here. The I-9 form is the key to compliance with this  more...

Incident Management Interactions ...nds of customers each contacting you with the same issue? While you may be able to resolve each of their incidents one at a time, the loss of time, revenue, and resources is far too great to manage this way. Effective Incident Management is not just about resolving incidents as quickly as you can. It's about having the ability to identify and address widespread incidents, developing processes  more...

Leading a Customer-focused Team ...focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the rest of the course is devoted to demonstrating how  more...

Introduction to Green Business Sustainability ...While the concepts of green business and sustainable enterprise are not new, they are becoming increasingly vital in today's business climate. Natural resources are being depleted at previously unheard of levels, organizations are faced with new challenges in resource and waste management, and consumers are becoming more curious about the origins and environmental footprint left by the products  more...

Welding Cutting and Brazing Welding, Cutting and Brazing Welding, cutting, and brazing are hazardous activities that pose a unique combination of both safety and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This one-hour course will inform learners of potential health and safety  more...

Toxicology HAZWOPER ...fe limits, and their adverse effects on living organisms. While the subject of toxicology is complex, it is necessary to understand the basic concepts in order to make logical decisions concerning the protection of personnel from chemical exposure. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the  more...

Dealing with Resistance to Change ...individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors directly, rather than tackling symptoms of resistance to change, managers must deal with the source of those symptoms. They must first understand the mixture of emotions and thoughts that come with change, identify the underlying causes of employee resistance, and then use techniques  more...

Indoor Hoisting and Rigging ... worker on the significant safety issues to be considered while moving large, heavy loads associated with today's manufacturing and construction industries. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: specify general safety issues of cranes, hoisting, and rigging, define the purpose of the  more...

Hot Work Permits ..., soldering, or torching that can cause sparks or flames. While such work is necessary, the hazards associated can be minimized through an effective hot work permit program. This 30-minute course provides an overview of an OSHA-compliant hot work permit program, including the permit process, roles and responsibilities, and controls used to minimize the risk of fire. The content in this course  more...

Hazardous Materials Handling and Storage ...rner with safe work practices necessary to prevent injury while handling materials and equipment in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify safe lifting techniques when manually handling an object; identify hazards associated with handling drums and containers; specify the  more...

Taking Control of Your Stress ...xternal events, rather than by the events themselves. And while you may not always be able to control the external events that are causing you stress, you can control your reactions to them and how you handle them. This course will explain how the signs and symptoms of stress could be of physiological, behavioral, and psychological nature and where these stresses can come from. This course  more...

Avoiding Time Stealers Avoiding Time Stealers Time is a precious, non-renewable resource how effectively you use it will determine success in both your career and personal life. The greatest squanders of this valuable commodity are time stealers that multitude of annoyances, trivial tasks, and administrative duties that can easily consume your days. Moreover, you may find that some of your own behaviors affect how  more...

Completing Your Field Sales Approach ...o successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to improve the flow of a  more...

Communicating Effectively with Project Stakeholders Simulation ...that has been processed and tailored to meet their needs. While mastering the technical aspects of project management is essential, it is not enough to ensure success. The Communicating Effectively with Project Stakeholders Simulation is designed to provide opportunities to practice the communication skills required to effectively manage project stakeholders. This simulation comprises three  more...

Sales Communications Foundations Sales Communications Foundations William Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct  more...

The Role of Ethics in Project Management ...ou do it on time, under budget, and within scope, all the while maintaining your professional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision of establishing project management as a professional industry, the project  more...

ITIL reg V3 Overview Creating a Service Culture ...ractices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL V3, and covers the ITIL V3 fundamentals. Specifically, what ITIL V3 is, the history of ITIL V3, the benefits of ITIL V3, and the importance of aligning IT with business. This course also  more...

Introduction to Problem Management ...Exam Problems will inevitably crop up at some point while managing your IT Service Life Cycle. Usually, they are first noticed when the incidents they cause are detected. Proper Problem Management aims to eliminate recurring incidents by addressing the root problem causing them, through efficient detection, investigation, diagnosis, and resolution practices. This course covers the purpose  more...

Doing Business on the Internet ...of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues related to the protection of personal and business information has been immense. Protecting personal information regarding customers, while still ensuring that detailed customer records are kept, is a difficulty  more...

Common Design for Six Sigma Methodologies Common Design for Six Sigma Methodologies ASQ Six Sigma Black Belt (SSBB) Design for Six Sigma (DFSS) is the methodology associated with the design of a process, product, or service, which results in Six Sigma output that satisfies both the external customer and internal business requirements. DFSS is an innovative strategy for the design or redesign of a process, product, or service from  more...

The Imperatives of Innovation and Leadership in Strategy ... business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create disruptive innovations, challenged existing incumbents, and created entirely new markets for their products or services. However, without leadership, many of these innovations go unrealized, as not all managers have the leadership  more...

Introduction to Lean for Service and Manufacturing Organizations ...tools and techniques designed to maximize customer value, while reducing waste along the entire value stream. It also focuses on improving overall efficiency, quality, and customer satisfaction. Due to its ability to improve customer satisfaction and deliver bottom line financial gains to organizations, it is a preferred strategic choice for many business organizations. This course introduces  more...

Customer-Focused Management ...chniques used to identify and segment external customers, while anticipating customer priorities, needs, and expectations. Strategies for incorporating customer service principles are also analyzed. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified  more...

Professional Networking Essentials Developing Confidence ...ple and be able to network with ease? The reality is that while networking may seem intimidating or awkward at first, it's becoming a 'must have' for many in the modern professional environment. It requires confidence and sincerity. This course helps you develop that confidence by exploring the obstacles that deter you from networking. It enables you to enhance your presentation and  more...

Strategies for Communicating with Tact Diplomacy ...ts aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring what you should say, the course shows you how  more...

Cash Flow Mgmt Essentials for Non-financial Professionals ...r your activities when needed. Sustaining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while paying bills, taxes, dividends, and the repayment of loans result in cash going out. This course provides some insights into managing cash flow in your area of operation. You are guided through the  more...

Communication Strategies for the Remote Employee ...er and also covers how career advancement can be achieved while working in a remote environment. You will be introduced to key strategies that should be used for communications. The course demonstrates methods of maintaining presence in the office when not physically there and also deals with why trust is especially important between telecommuters and their colleagues and managers. You will  more...

MS Word for MAC 2011 Formatting Working with Text MS Word for MAC 2011: Formatting & Working with Text Microsoft Word for Mac 2011 makes it easy to apply layout and style to documents by providing a variety of formatting options. This course explains how to copy and paste text while retaining the formatting from the source location, along with how to apply attractive styles from the Styles gallery, and arrange text through paragraph  more...

Porfessionalism Business Etiquette Personal Accountability ...quette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to your work. This course introduces the importance of personal accountability and outlines strategies for developing a personal accountability framework. This helps empower you to be your own boss, set  more...

Marketing Essentials Marketing and Ethics ..., and accurate about their product and service offerings. While marketing is a key business function, it also has an important societal component that cannot be overlooked. This course introduces the concept of ethics in marketing and its close connection to corporate responsibility. It also provides insight into how to ensure marketing practices are ethical, and outlines the benefits ethical  more...

Information Security Program Management Introduction Framework ...mon challenges that an information security manager faces while trying to establish the program. This course also examines the roles and responsibilities of the individuals in the organization regarding the program, with special attention to the role of upper management and the commitment they must have towards the plan. Finally this course looks at components of the information security  more...

CompTIA Network 2009 Network Devices ...ters and switches, will be found on almost every network, while other devices, such as wireless access points and content switches, are more specialized and will only be present if the needs of the network mandate them. This course describes network devices from the user level, which includes network interface cards, firewalls, and modems, to network level devices, such as routers, switches,  more...

The Cash Flow Statement ...es revenue is vanity, margin is sanity, and cash is king. While it is very important for an organization to keep earning revenue and maintaining a good profit margin, a positive cash flow is equally important for its survival. Cash flowing in to the organization must meet or exceed the cash flowing out to enable the organization to pay its debts and liabilities and meet its growth and  more...

Information Security Program Development Resources Information Security Program Development: Resources ISACA Certified Information Security Manager Certified Information Security Manager® As an information security manager, one of your primary responsibilities will be to manage and leverage company and external resources needed to make your projects succeed. This course examines information security infrastructures and architectures and  more...

Cisco Switch 1 0 Implementing Spanning-Tree ...e duplication of frames being forwarded. To prevent loops while providing path redundancy, you can use Spanning Tree Protocol (STP). One limitation of the traditional Spanning Tree Protocol (STP; IEEE 802.1D) is the convergence delay after a topology change. In response, several enhancements were made to improve this convergence time by adding specific Cisco features to the original 802.1D  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues Cisco TSHOOT 1.0: Troubleshooting FHRPs and Performance Issues Cisco 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 An essential element in building highly available networks is the implementation of a First-Hop Redundancy Protocol (FHRP). FHRPs, such as the Hot Standby Router Protocol (HSRP), Virtual Router Redundancy Protocol (VRRP), and Gateway Load Balancing  more...

Cisco TSHOOT 1 0 Planning Maintenance for Complex Networks ... of revenue. To maximize the availability of the network, while at the same time controlling the associated costs, it is important to plan network maintenance processes and procedures carefully. In this course, the tasks that network engineers perform for maintaining large and complex networks are identified. The methodologies, models, and processes that help structure these tasks will be  more...

EMC Storage Products EMC Storage Products EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) EMC storage products provide the means to allow business to increase their efficiency, while decreasing their long-term overhead. This course examines the EMC CLARiiON, EMC Symmetrix, the Direct Matrix architecture, the Navisphere Manager GUI, EMC Celerra, EMC Connectrix,  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 ...y to ensure proper Active Directory and network services, while maintaining the necessary level of security. This course explores the considerations and tasks administrators must grasp before embarking on an Active Directory restructure, whether it involves an in-place upgrade to Windows Server 2008 server and functional level, or the addition of new Windows Server 2008 servers and the  more...

Accessing Windows Networks Remotely in Win Server 2008 ...ges for a Network Administrator is protecting the network while accommodating a growing number of users that require remote access network connections. Windows Server 2008 provides numerous methods of connecting to remote networks as well as features used to keep networks secure. Discussed in this course are different types of remote access connectivity, along with the tunneling and  more...

Active Directory Doman Services in Windows Server 2008 R2 Active Directory Doman Services in Windows Server 2008 R2 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Active Directory Configuration (Exam 70-640) Windows Server 2008 R2 is the 2009 refresh of Microsoft s Windows Server product. This R2 release introduces improvements to existing features as well as the addition of new functionality. This course introduces the  more...

The Utilities Industry Overview Version 1 ... sources of green energy, and control its business costs, while, at the same time, funding major projects for the future. Utilities companies are dedicated to solving these challenges by incorporating technological advances, using renewable resources, preserving capital, and utilizing risk management procedures. This course is designed to help learners understand key concepts, terminology,  more...

The Insurance Industry Overview Version 3 ...s from risks. The industry players deliver risk coverage, while attempting to manage their own risks in an environment that is subject to regulatory requirements, competitive forces, margin pressures, and changing customer demands. Insurance companies adopt unique strategies to overcome these challenges and to propel growth and market share in a global environment. This course helps learners  more...

The Information Technology Industry Overview Version 3 ...gic mergers and acquisitions to enhance their businesses, while improving the way people access and use information throughout their professional and personal lives. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the information technology industry, and strategies employed to meet some of those challenges. It will identify  more...

Cross-Functional Strategic Management Cross-Functional Strategic Management Cross-functional management involves managing in a way that bridges the functional silos that constrain your organization. You have to rethink your approach to business operations and promote synergy and collaboration in a team-based environment while moving toward a common objective. This course defines organizational cross-functionality and its  more...

Managing for Rapid Change Uncertainty Managing for Rapid Change & Uncertainty In an ever-changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare  more...

Public Speaking Strategies Preparing Effective Speeches ...ches The phrase natural born speaker is misleading. While some people are more outgoing and conversational, a well-delivered speech is far from being spontaneous or natural. In fact, effective public speaking requires significant planning and preparation. Like cooking, driving, or playing a sport, it's a learnable skill. This course teaches you how to prepare for public speaking,  more...

Public Speaking Strategies Confident Public Speaking Public Speaking Strategies: Confident Public Speaking Effective speech delivery is crucial to public speaking, as it allows you to showcase your work and communicate with confidence. No matter how much time you've spent perfecting your message, no one will hear it if you are unable to engage your audience, handle on-the-spot challenges, and avoid being disrupted by nerves. This course looks  more...

Delegation Essentials An Introduction to Delegation ...inish the never-ending work that comes with the role. And while you can't use some magic trick to stretch out the hours in a day, you can delegate certain tasks. With appropriate and deliberate planning, this can free up precious time so you can focus on your essential to-do's while still accomplishing everything on your list. This course details what delegation is, and the benefits it offers  more...

Understanding Organizational Change ..., can create a period of uncertainty, stress, and anxiety while you adjust. And change at work is no different. You may question what's going on and feel like you have no control over the situation. But eventually, ideally, you'll see that the change brings a positive result for your own job, and your organization. A clear understanding of what organizational change is, and what to expect when  more...

A Essentials 2009 Operational Procedures and Preventative Maintenance ...re necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication  more...

A Essentials 2009 Security and Network Fundamentals IPv6 update ...authentication, firewalls, and malicious content scanners while also examining malicious content types and the preventative measures that can be taken to guard against them. This course also examines network connectivity, including wired and wireless, and the components and communication mechanisms, such as cables, protocols and devices, used in order to allow two or two million computers to  more...

CompTIA Server 2009 System Hardware CompTIA Server 2009: System Hardware CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Being a good server administrator means that you understand your systems from the ground up both the software and the hardware. Today's server hardware is sophisticated and specialized to support multiple users, applications and processors, as well as provide fault tolerant, highly available  more...

MS Windows 7 First Look for IT Professionals MS Windows 7: First Look for IT Professionals Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending  more...

CompTIA Network 2009 Wireless Networks CompTIA Network 2009: Wireless Networks CompTIA CompTIA Network 2009 N10-004 CompTIA Network 2009 Wireless networks are one of the fasting growing sectors in networking today. The convenience and simplicity of wireless technology contributed to its explosive growth over the last few years. However, with popularity comes problems. Stability, interoperability, and security are just some of the  more...

CompTIA Newtork 2009 Wide Area Networks ...local area networks (LANs) in several ways. For instance, while LANs are typically owned by a single company or enterprise, WANs are a collaboration of a number of unrelated organizations and entities. As well, WANs generally have lower speed links than LANs and utilize a different set of technologies. This course describes how WANs function and the components that make them work. This course  more...

Introduction to Software Program Design Introduction to Software Program Design In order to work their magic, computer programmers need to understand the various methods required by programming languages. This course introduces the learner to the basic methods and processes necessary to construct algorithms, including variables and data types, expressions and statements, and more advanced concepts like arrays and functions.  more...

Adobe Captivate 4 Adobe Captivate 4 Adobe Adobe Captivate 4 is a screen-recording and video capturing application used to create demonstrations, personalized tutorials, simulated environments, and other interactive products. It provides enhanced screen-recording capabilities that allow you to demonstrate procedures while recording mouse movements and text entry, or create fully-functional simulated software  more...

Writing for Technical Professionals Preparation Planning ...ry challenging to write effectively on technical matters. While it is important to understand the subject matter, it is equally important to understand the audience and its needs. There are steps that all technical writers should follow before putting pen to paper, including defining scope, determining the objectives of the project, understanding the target audience, and planning the overall  more...

Creating Custom Slide Shows in PowerPoint 2007 Creating Custom Slide Shows in PowerPoint 2007 Microsoft With PowerPoint 2007, creating customized slide shows has never been easier. This course shows you how to create custom slide shows that meet your differing audiences' needs. You will learn how to create self-running presentations, how to annotate your presentation while it's running, and how to use Presenter View so that you see one  more...

Collaborating and Using Visio 2007 With Other Programs Collaborating and Using Visio 2007 With Other Programs Microsoft Visio 2007 is a powerful collaboration tool that allows the user to to show content from other applications and also allows content in Visio to be linked to other types of files. This course will show how to link, embed, import and export content and drawings in order to allow for collaboration with other programs while using  more...

Workflow Program Integration in Flash CS3 Workflow & Program Integration in Flash CS3 Adobe Once you get to grips with the basics of Adobe Flash Professional CS3, it's essential that you look at ways to optimize your workflow. Flash provides a number of features that allow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Adobe Creative Suite 3.0 is a set of programs that ships with Flash CS3,  more...

Managing Virtual Teams ... communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers leaders a framework for successfully leading virtual teams. It  more...

Cisco IINS 1 0 Security Site-to-Site Virutal Private Networks ...es. It is a reliable way to maintain your company privacy while streamlining operations, reducing costs, and allowing flexible network administration. This course explains the fundamental VPN-related concepts and technologies, and describes how to configure an IPsec site-to-site VPN tunnel using both the command-line interface (CLI) and the Cisco Router and Security Device Manager (SDM). This  more...

Cisco IUWNE 1 0 Wireless Frame Basics Nonstandard Technologies ...ng Cisco Unified Wireless Networking Essentials 1.0 While the 802.11x standard is most prevalent in today's wireless environments, it is also important to have a working knowledge of non-802.11 wireless technologies and their impact on WLANs. Understanding the principles behind wireless frame exchange, whether 802.11x or nonstandard frames, is key to installing and troubleshooting  more...

The ADO NET Entity Framework LINQ ...s they need to create unique, flexible data applications, while minimizing the amount of code required. This course explores the various ways you can employ the ADO.NET Entity Framework and LINQ to develop and optimize data applications. Specific topics covered include the ADO.NET Entity Framework, ADO.NET Object Services, the EntityClient Provider and Connection Strings, and the using LINQ and  more...

Developing Web Apps With VB 2008 and ASP NET 3 5 ...Framework. It builds on the previous version ASP.NET 2.0, while maintaining backwards compatibility. This course provides an overview of how to develop web applications with Visual Basic 2008 and ASP.NET 3.5. Topics covered include how to create web forms with server controls, using event handlers, utilizing state-management capabilities, and implementing globalization and accessibility in a  more...

NET Framework 4 0 Web Apps with Visual Studio 2010 and VB 2010 ...Framework. It builds on the previous version ASP.NET 3.5, while maintaining backwards compatibility. This course provides an overview of how to develop web applications with Visual Basic 2010 and ASP.NET 4.0. Topics covered include how to create web forms with server controls, using event handlers, utilizing state-management capabilities, and implementing globalization and accessibility in a  more...

Oracle Database 11g R2 Backup Recover Archive Repair Data ...ackup, recover and duplicate databases in a timely manner while minimizing data loss. It also offers Flashback technology, giving DBAs additional protection against data loss, as well as the Data Recovery Advisor which automatically diagnoses data failures and offers suggestions on how to correct the issues. This course demonstrates how to backup and recover database, archive backups, using  more...

Oracle Database 11g R2 Oracle Scheduler Secure Backup ... file is received, enabling jobs to run on multiple nodes while managing it from a central location, and running PL/SQL on a remote database as a job. Oracle Database 11g Release 2 also offers backup to Amazon S3 through the Oracle Secure Backup module, this offers a low-cost database backup Web services storage option rather than maintaining a local backup infrastructure. This course  more...

Operations Mangement Inventory Management ... of inventory to reduce costs and improve the bottom line while ensuring their ability to make products and services available to their customers. Although inventory management is commonly associated with the manufacturing sector, many of its concepts and tools can also be applied to the service industry. This course deals with the key aspects of inventory management in a manufacturing or a  more...

Preparing for Successful Sales Preparing for Successful Sales Selling can be a demanding, even daunting task. How do you develop a persuasive sales pitch? What makes for an effective sales presentation? What do you do when customers raise objections during a sales pitch? How do you close a sale? This course provides insight into the answers to these questions while it teaches you how to prepare for and deliver effective  more...

Basic Presentation Skills Delivering a Presentation ...ant to say, but if you deliver your message in a monotone while standing stiffly, you're probably not going to captivate the audience. Having diligently prepared for your presentation, you need to make sure that your delivery is engaging. You need to communicate your enthusiasm to the audience if you want them to be enthusiastic about your ideas. At the same time, you must appear composed and  more...

Introduction to Workplace Ethics ...thics Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an understanding of what  more...

NET Framework 4 Web Apps with Visual Studio 2010 Visual C 2010 ...Framework. It builds on the previous version ASP.NET 3.5, while maintaining backwards compatibility. This course provides an overview of how to develop web applications with Visual C# 2010 and ASP.NET 4. Topics covered include how to create web forms with server controls, using event handlers, utilizing state-management capabilities, and implementing globalization and accessibility in a web  more...

Cloud Technology Enablers ...logies and core components that allow clouds to function. While the cloud is not necessarily dependant on virtualization, it's widely accepted that any competitive cloud will utilize it. Infrastructural and network connectivity considerations of the modern datacenter are greatly influenced by the requirements of the cloud. Datacenter infrastructure and components must be designed to address  more...

Software Program Control Flow Fundamentals Software Program Control Flow Fundamentals Computer software works because programmers create algorithms, which when broken down, are nothing more than a collection of logical constructs. This course introduces the learner to the logic behind computer software, including using defining tables to solve a problem, conditional statements like IF THEN, and repetition using FOR and WHILE loops.  more...

Managing Effective Business Meetings Managing Effective Business Meetings Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening  more...

EU Privacy Data Security ...nge economically critical data between the member states. While the specific laws for each member state differ, the Directive serves as the primary guidance for all the laws. In other words, member states may have more stringent interpretations of the Directive, but they cannot be less stringent than the requirements outlined in the Directive. There are significant differences across the EU  more...

Business Law Ethics ... and the law is a day-to-day challenge for many managers. While you might be inclined to act in ways that are legal in the technical sense, there is value also in recognizing the intent behind a law. Meeting the spirit of the law often comes down to acting in a way that is both legal and ethical. While law and ethics share a close relationship, the two are not the same. This course will clarify  more...

ITIL reg 2011 Edition Overview Creating a Service Culture ...ractices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL , and covers the ITIL fundamentals. Specifically, what ITIL is, the history of ITIL , the benefits of ITIL , and the importance of aligning IT with business. This course also introduces  more...

Five Quick Steps to Telecommuting A self-paced ebook of tools to help you start your telework experience. This ebook-based course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office,  more...

Technical Communication, an Introduction for Current Technical Writers, Editors & Designers ... some form of technical writing, editing, or design for a while, but you wonder what the whole profession really involves, this course will expand your perspective, and help you polish your skills. You`ll learn how to articulate the benefits of technical communication for the user and for your organization. You`ll see how the profession looks today, reflect on the forces that have shaped our  more...

Writers at Work: A Review for Professionals - Part II: Punctuation ...ar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation, providing students with practical understanding of punctuation without forcing them to memorize countless rules. Weekly units teach the use of commas,  more...

Writers at Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing ...ar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review will help the student develop a clear, concise, and dynamic writing style. Tutoring, readings, textbook and exercises help students ensure that they understand the  more...

Writers at Work: A Review for Professionals - Part IV: Achieving a Professional Style ...ar, punctuation, mechanics, sentence structure and style. While it is preferable that students take all four courses in sequence, they may also pick and choose the individual courses that suit their needs. Part IV of the review will help the student develop an emphatic and readable style and to design visually appealing documents. Exercises, tutoring and mastery quizzes help students ensure  more...

Client/Server Development and Remote Data Access in Visual Basic This intermediate 7-week course teaches how to implement database access through client/server architecture over the Internet in Visual Basic. Many applications today require access to a database located remotely, sometime over the Internet. This course will teach the student how to create both a server and a client application that can communicate with each other over the Internet and provide  more...

Introduction to the Administration of a Medical Office ...1? on the educational ladder in the administrative arena. While this course is intended for personal enrichment, it contains objectives and information that can be extremely beneficial to those who utilize them in a professional atmosphere. Books, Tools, Resources for the Course: Due to the nature of this course, you will be given a listing of possible references, books, resources and web pages  more...

Certified eMarketing Associate Certification (CeMA) ...ld-is particularly important in a competitive job market. While relatively few advertising, marketing, and public relations managers currently are certified, the number of managers who seek certification is expected to grow. Source: United States Department of Labor Upon enrollment an certification examiner will contact you to help you prepare for the examination. A book purchase from Amazon  more...

Comprehensive Medical Transcription Training ...ry 8-5 job, until this coming Friday, in an OB/GYN clinic while their MT is on vacation. This is so totally fun and challenging! For the first time in my life I do not begrudge the 8 hours per day doing something I do not want to do, because I really am doing what I want to do! This is so, just, well, WOW! Thank you so much for making it possible through your study course, and keeping it  more...

Writing User Guides Designed for people who want to focus on writing effective user (how-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

Typing Pal--The Best Online Typing Course Quick and easy way to learn keyboard typing! Typing Pal is an indispensable tool for improving your productivity on a computer keyboard! It offers a fully customized learning scenario that suits beginners as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The  more...

An Introduction to Food Handling Safety and Sanitation An overview of proper food handling while maintaining a high quality environment.  more...

How To Master Time Management ...scheduling/managing a small project, and timing teamwork. While this course focuses on teaching time management techniques to help people at work, it does not exclude way to manage one`s time outside work. One of the exciting aspects of this course is that it combines the best of the old and new theories of research of time management. Students will be encouraged to understand their time  more...

Word 2000 Expert In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Some skills they will learn include using master documents, subdocuments, and expanded and locked documents; using field references, macros, and revision tools; and applying formatting techniques. In this course, students will learn how to use the advanced features  more...

Word 2000 Level 2 This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of symbols, tables, and graphics. This course is designed to familiarize students with the intermediate features of Microsoft Word 2000 so they can enhance the look of their text-based documents with the addition of  more...

Word 2000 Level 3 In this course, students will learn how to use the advanced features of Microsoft Word 2000, including master documents, field references, macros, and revision tools. In this course, students will learn how to use the advanced features of Microsoft Word 2000 to customize and enhance their documents. Real-life scenarios will make the lessons more applicable to users while performance-based  more...

Word 2000 MOUS This comprehensive course is designed to teach students the introductory, intermediate, and advanced features of Word 2002 so not only will they learn the basic steps to create and edit their text-based documents, they will also discover how to enhance the look and functunality of them. This course begins by teaching students the introductory and intermediate features of Microsoft Word 2000. They  more...

Choosing a Childcare Provider Course description -- There are numerous options from which to choose a child care provider, and ita ™s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa ™s needs with the providera ™s capabilities, and  more...

Dealing with Difficult Customers Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET  more...

Moving from Trainer to Performance Consultant ...elp you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, and methods to help you make this career transition smoothly and successfully. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Taking a step up in your career is an exciting time. Now is your chance to help your  more...

Negotiating for the Sales Professional ...ctive sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential communication  more...

Excellent English: A Writing Review - Part II: Punctuation ..., punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation, providing students with practical understanding of punctuation without forcing them to memorize countless rules. Weekly units teach the use of commas,  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing ..., punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their needs. Part III of the review will help the student develop a clear, concise, and dynamic writing style. Exercises, tutoring and mastery quizzes help students understand the concepts and revise  more...

Brilliant Business Writing and Communication This course helps business professionals write with confidence and precision while learning the principles of effective communication.  more...

Brilliant Business Writing and Communication ...usiness professionals write with confidence and precision while learning the principles of effective communication with their own writing coach. What does a business letter say about your company? What does a memo say about you? Countless business professionals are not trained writers, yet they`re expected to write every day, producing letters, proposals, and e-mail messages that communicate a  more...

Electronic Commerce - Security Issues This course is designed to give the student a good understanding of security issues surroungind Electronic Commerce (E-Commerce) including security threats, implementing security, and payment systems. This course gives the student a good understanding of issues realted to doing business over the Internet and how to protect a E-Commerce website. The course is self-paced and taught by a audio of  more...

Job-Seekers Workshop: 10 steps to a new beginning Welcome to our Employment Strategies Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways  more...

Shipping with Dry Ice ... 49 CFR 172 Subpart H, including testing of participants. While it`s not required, you might find it helpful to follow along with a current copy of the IATA Dangerous Goods Regulations (and we highly recommend having a copy of the DGR handy if you ship any dangerous goods by air). Who Should Take This Course Anyone who prepares shipments that include dry ice (or, more correctly, "carbon  more...

Control of Hazardous Energy (Lockout/Tagout) ...tial release of stored energy from machines and equipment while performing their routine work functions need to receive training. This includes: -industrial and manufacturing engineers, -supervisors, and workers -construction engineers, supervisors, and workers -safety compliance managers and safety committee members -maintenance engineers, supervisors and workers -electricians, welders, and  more...

Aerial Lift Safety Training ...ift? We do the driving as you learn about safety training while using aerial lift equipment with our Aerial Lift safety-training course. Welcome to Aerial Lift Safety Training Need a lift? We do the driving as you learn about safety training while using aerial lift equipment with our Aerial Lift safety-training course. Learn the types of aerial lift accidents that commonly injure workers using  more...

Defensive Driving ...ie, by far, every year on and off work in their cars than while doing anything else. Our Defensive Driving course is a must for anyone who drives in connection with work. Well, actually, you might think after taking this course that all drivers should take this safety course. Detailing the causes of the hazards, we edge you into the fundamentals of defensive driving and then steer into road  more...

Job Safety Analysis ...re zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis. Welcome to Job Safety Analysis "Ju are zuffering from fear of ze vorkplace," was the analysis while reclined in the dimly lit book-lined office. You will be fixated on our new safety course, Job Safety Analysis. Besides  more...

Lockout Tagout ...ng unexpectedly and the results are horrific. Our course, while fulfilling an important part of OSHA required training for securing power sources and notification of mechanical device startup, shows everyone the dangers posed by the machines they use everyday. Each employee who accesses the machinery at your company will discover the tools your service and maintenance personnel use to keep them  more...

Trenching and Excavation ...will learn what it means and the basics of how to be safe while working in a trench or excavation. In this safety-training program, you will learn how OSHA Excavation and Trenching Standards help prevent cave-ins, falls, falling loads, and hazards from mobile equipment, water accumulation, poisonous gases, or access and egress obstructions. You?ll dig into what it means to be a competent  more...

Work Zone and Heavy Equipment ... will learn ways to prevent accidents with oncoming cars, while either working in the work zone or as a flagger. Receive special instructions for equipment operators working in work zones to keep themselves, workers, and motorists safe. With our Work Zone and Heavy Equipment Safety training program, you will be transported into a properly set up work zone, to you?ll safely and effectively get  more...

Ground Transportation - Instructor Led You will find car rental a relatively simple product to sell and book and commissions are reasonable. Some seventy percent of North Americans travel by car while vacationing. Learn the basics of the product, policies, procedures, codes, pricing and distribution.  more...

Adobe Dreamweaver CS4: Essentials ... find the tools and techniques discussed to be invaluable while designing, updating and creating websites using Dreamweaver CS4. Once oriented with the new CS4 interface you apply the techniques you have learned instantly whether you are building your first site or redesigning an existing one. This self-directed course can be completed within 90 days or sooner depending on time and learning  more...

Bloodborne Pathogens ...o blood and other potentially infectious materials (OPIM) while performing their routine work functions need to receive bloodborne pathogens training. This includes: medical professionals: doctors, nurses, physician assistants hospital staff: phlebotemists, laundry, housekeeping, janitorial personnel dentists, dental hygienists emergency responders medical researchers and lab technicians tattoo  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing This course provides training as required by OSHA's Bloodborne Pathogens Standard (29CFR 1910.1030). Material covered in the course includes definitions of bloodborne pathogens, modes of transmission, universal precautions, engineering and work practice controls, exposure control plans, hepatitis B vaccinations, and other information needed to the safety of the tattoo artist or body piercer. A  more...

Electronic Commerce - Introduction This course is designed to give students a good understanding of the basics of Electronic Commerce (E-Commerce) This course gives the student a good understanding of the history of Electronic Commerce, How the Internet and the Web provide the infrastructure for E-Commerce, Tools and Software used to design, implement, and manage E-Commerce and E-Commerce web sites. This course is an "E-Learning"  more...

Electronic Commerce - Strategies This course is designed to give students a good understanding of the basics of Electronic Commerce (E-Commerce)Stratetis, including marketing, promotion, and sales strategies. This course gives the student a good understanding of Marketing/Sales/Promition Strategies, Purchasing and Support Activities, ethical, legal and tax issues related to Electronic Commerce. This course is an "E-Learning"  more...

Electronic Commerce 3 Course Bundle The Electronic Commerce (E-Commerce) 3 Course Bundle is a compilation of Electronic Commerce - Introduction, Electronic Commerce- Strategies, and Electronic Commerce - Security Issues courses combined into one single bundled course. This bundle of 3 courses gives the student a good understanding of the history of Electronic Commerce, How the Internet and the Web provide the infrastructure for  more...

Grant Writing Basics ...that success is not as hard to attain as you might think. While specifically geared for library education, this course has applicability for anyone writing grants. Grant Writing Basics Grants are not just free money, but require an investment in planning, resources, commitment, and sustainability. Applying for a grant can seem like a daunting task. Certainly, there is work involved, but with  more...

Legal Transcription Training ...allows the user to listen to standard digital sound files while controlling them with a foot pedal. This state-of-the-art home training program consists of 2 modules and 5 hours of dictation for your transcription practice. It is streamlined and comprehensive, more than you will need to find suitable work in or for a legal office. It is designed to teach the functions and processes of  more...

Microsoft Office 2007 Essentials ...ded through the fundamentals of the new office interface, while experienced users will be brought up to speed on the new navigation and functionality of this 2007 edition. These courses will train you how to best meet your needs through the use of Word, Outlook, Excel, Powerpoint, and/or Access. Students have 1 year access to the course but may complete it sooner based on their own accelerated  more...

MSHA Part 46 Refresher ...minimum hours outlined in your particular plan. Note that while this course covers the majority of subjects recommended for the refresher training, you must also fulfill some of the training requirements outside the scope of this course. For example, the regulations (46.8(b)) require a review of your site-specific hazards. The total time of study spent on the refresher must be a minimum of  more...

MSHA Part 48 Surface Mining Refresher ...minimum hours outlined in your particular plan. Note that while this course covers the majority of subjects required for the refresher training, your plan may require material not covered here or additional subjects required by your MSHA District. The total time of study spent on the refresher must be a minimum of eight hours. If you are training under another company's training plan, which is  more...

Sales Management Strategies & Tactics ...d skills in the context of the personal selling function, while making your attitude more flexible to make ?out of the box thinking? a natural process. Emphasis will be on people and structural issues. The text book prescribed for the course is: ?Sales Management?, Robert J. Calvin, 2002, McGraw Hill, ISBN # 0-07-136434-X. The course consists of five sessions, each lasting a week. Each session  more...

Windows Vista This course introduces students to Microsoft Windows Vista. It discusses the editions available, including Windows Vista Home Basic, Home Premium, and Ultimate, and points out the differences between them. It also introduces some of the new features of Windows Vista, including the Sidebar, Windows Aero, and Windows Media Center. It teaches the user skills such as working on the Desktop, using  more...

Windows Vista Essentials Windows Vista Essentials offers the tools needed to become a proficient Microsoft Windows Vista user in no time through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this  more...

CompTIA A+ 2009 The A+ certification validates the latest skills needed by today ™s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic  more...

Time Management The bottom line in many organizations is productivity. If you find yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more  more...

Work-Life Balance There are a number of historical, societal, and workplace factors that can cause employees to have difficulty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year  more...

Customer Relations Organizations today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company ™s performance. This course highlights how customer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you  more...

Working with Difficult People This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a difficult time at work. The information presented in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some  more...

How to Adopt Green Practices in Business and Gain a Competitive Advantage ...y`s bottom line and increases your operational efficiency while reducing your impact on the environment. This comprehensive approach to ?greening? your company?s profile provides detailed methods and step-by-step procedures to create and market your sustainability program that will ultimately enhance your corporate presence in the marketplace. Case studies of companies that have benefited from  more...

FMLA: What Supervisors Need to Know Family structure and parental roles have changed a lot over the past fifty years, and so have the laws about when employees can take time for their families. This course gives you an overview of what supervisors need to know about the Federal Family Medical Leave Act (FMLA) including how it affects organizations as well as how to implement it. You will gain valuable information on qualifying  more...

EEOC & ADA: What Supervisors Need to Know Discrimination is an issue that has profound ethical, legal, and personal implications for any organization. This course discusses the types of employment discrimination including Title VII of the Civil Rights Act, Equal Pay discrimination, Age discrimination and the provisions of the Americans with Disabilities Act (ADA). Armed with this information, you will be better able to identify and to  more...

FLSA: What Supervisors Need to Know Compensation for the work you do is very likely to be a key part of what takes you to the office each day. This course gives you a basic overview of the Fair Labor Standards Act (FLSA), which sets standards for the basic minimum wage and overtime pay. The FLSA affects most private and public employment settings, and requires employers to pay covered employees who are not otherwise exempt at least  more...

Valuing Diversity in the Workplace In today ™s increasingly diverse workplace, recognizing and valuing diversity has never been more important for an organization ™s success. The differences and similarities that we experience. The key to valuing differences is to be appropriate about recognizing them so that they don ™t hold us back from performing at the highest level possible. In this course, you will learn  more...

Effective Communication in the Workplace This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively at  more...

Leading by Enabling In this course, you'll learn how to enable your employees by providing more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will  more...

Communication and Leadership You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate  more...

Managing Managers ...ships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that the organization's strategy is translated into action. These managers often need guidance, feedback, and appraisal on the application of business strategy. Managing managers is likely to be a greater challenge than ever  more...

International Finance ...nal financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide which financial products and instruments will allow you to manage your cash flows from international business operations;  more...

The Oil and Gas Industry Overview Version 2 ...d oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far known only as a modest return. In reality, there has never been a more challenging time for the oil and gas industry. While oil companies face tough challenges in finding  more...

The Food and Beverage Industry Overview Version 2 ... expand globally. Most importantly, they must do all this while keeping operating costs low enough to generate surplus to reinvest in supply chain and infrastructure needs. This course provides a high-level overview of the food and beverage industry environment, including its relevant business and regulatory issues, key players, trends, and infrastructure. The course explores the issues that  more...

The Health Care Industry Overview Version 2 ...ure to streamline operations and cut extraneous spending, while providing quality, safe, and cost-effective care to its patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a result, they are fine-tuning their business strategies and turning to information technology to eliminate  more...

The Banking Industry Overview Version 2 ...anks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and operational risk. This course provides an overview of the banking industry. First, this course provides an introduction to the banking industry's value chain, business model, and trends. Second, this course examines the business and regulatory issues and  more...

The Telecommunications Industry Overview Version 2 ...to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly developing technology, this goal has become increasingly more difficult. The emergence of broadband and wireless technologies poses significant threats to carriers relying upon aging infrastructures and outdated marketing strategies. To  more...

The Insurance Industry Overview Version 2 ...urance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,  more...

Leadership Development for Technical Professionals ...ities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as facilitation and conflict  more...

Strategic Management - Corporate Implementation ... specifying a firm's given tasks for a particular period, while functional tactics are short-term activities that a firm undertakes to implement its strategies. The second step of corporate implementation is to integrate the strategies into the organization. The third and last step is made up of strategic control and continuous improvement. Continuous improvement allows firms to respond to a  more...

Supervisor Manager Sexual Harassment Awareness Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees  more...

Flash MX ActionScript ...ripting allows users to create exciting animated graphics while keeping a smaller file size than with conventional graphic editing methods. Learn key concepts that will make your Flash designs efficient and entertaining. If you create Flash designs for clients, adding ActionScript to your repertoire will keep you busy creating new designs for existing clients and possibly some new ones. Course  more...

Intellectual Property and Proprietary Rights ...uch as copyrighted brands or trade secrets, confidential, while still communicating the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the essentials of intellectual property and proprietary rights. It includes introductions to current  more...

Experiencing Anger ...while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with other people's anger at work, you will also learn  more...

The Process of Negotiation ...out when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal. The intent of this course is to prepare you  more...

How to Work with Negative People and Procrastinators Don't you hate it when people say they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with  more...

Using Data as a Technical Professional Consultant ...es or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition, you will be analyzing the information, arriving at conclusions, and  more...

Professional Skills for Customer Service Agents ...ing task. You can successfully handle an agent's workload while satisfying customers by mastering a few vital skills. "Professional Skills for Customer Service Agents" covers professional issues such as call-center ethics and call protocol; procedures and techniques for handling calls and gaining customer confidence; and questioning and listening skills to help you address customer concerns  more...

Sales Skills Prospecting Addressing Needs ...dy have been in the department for nearly six months, and while they both have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by explaining prospecting, networking, and the basics of making a sales call. Unit 3: Connecting with Your Clients (0.5 - 1 hour) Conduct  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...t staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of Competitive Intelligence's applicable uses to Icon. Your goal is to thoroughly explain CI to Susan and outline the benefits CI has to offer to Dean who believes Competitive Intelligence is simply another name for Marketing Research. After this goal is accomplished, you will articulate the  more...

Principles of Marketing Fundamentals of Marketing ...cations Manager, will be in the conference room with you, while James Cahill, Icon's Senior Product Manager, will be participating in the meeting by phone. As the Marketing Director, James and Carol will provide you with background information and recommendations, but you will need to make the final decision on developing the marketing mix. You will need to consider the elements that go into a  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery This course covers general information about troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and  more...

Visual InterDev 6 0 Planning a Web Application ...rmance and maintenance factors that need to be considered while developing a web application; and identify the basic concepts related to Web application design. L earn To: Examine the key concepts involved in planning a Web site. Identify the features of the various Microsoft products that can be used to develop a Web application. Identify the guidelines to follow while  more...

NetWare 5 Administration - Part 4 ...tions. Identify the elements that need to be considered while designing the implementation of Z.E.N. works. Identify the changes in a network environment that results in the need to follow a Z.E.N. works maintenance schedule. Identify the benefits provided by Application Launcher to a network administrator. Identify the benefits provided by Application Launcher to users. Identify the  more...

Oracle Workflow 11i10 Configuring Oracle Workflow Components This course covers the mandatory and optional tasks that are performed to set up Oracle Workflow. It also covers features of service components and specific service components including agent listeners and notification mailers. Finally, it covers queue propagation and agent activity details. Learn To: Identify the mandatory steps for setting up Oracle Workflow. Identify options  more...

Oracle 11i10 System Admin Workflow Applications Manager ...tion. Identify the optional steps that you can perform while setting up Oracle Workflow. Unit 2: OAM Identify features of Oracle Applications Manager (OAM). Identify features of the Oracle Applications Manager (OAM) console. Identify tasks to set up different features of the Oracle Applications Manager (OAM) console. Identify options to check the system status and  more...

Oracle 11i10 System Admin Personalization Workflow Components In this course, learners will be introduced to the concept and configuration of personalizations at different levels. The course also introduces the learners to the benefits of the workflow process and describes different types of workflow components. Learn To: Identify features of personalizations. Match the profile options configured to enable or disable page personalization  more...

Oracle Database 10g SQL Fundamentals I Part 1 ... clause. Identify substitution variables that are used while retrieving data by using SQL statements. Unit 3: SQL Functions Identify features of single-row functions. Match the character functions with their uses. Match the number functions with their purpose. Identify features of the date functions. Identify features the functions used to convert data types.  more...

Macromedia Captivate 1 0 Developing Movies ...hree-part series that focuses on the adding of components while creating Captivate movies. This course also introduces the user to the basics of customizing a Captivate movie. Learn To: Identify the steps to add images, buttons, click boxes, text entry boxes, and rollover captions to a slide. Identify the steps to add audio and playback controls to a movie. Identify the  more...

SAP R 3 Working with v3 0 ...ardless of the organization a a s business activities. While confidence in the use of Windows applications is a prerequisite to using Working with R/3 3.0, no other IT experience is presumed. Please note that the skills taught in this program will not be repeated in any of the following SAP R/3 courses. This course is a prerequisite to all NETg a a s R/3 3.0 courses. L earn To:  more...

Working with SAP R 3 v4 x ...es, regardless of the organization's business activities. While confidence in the use of Windows applications is a prerequisite to using Working with SAP R/3, no other IT experience is presumed. Please note that the skills taught in this program will not be repeated in any of the following SAP R/3 courses. This course is a prerequisite to all NETg's R/3 courses. L earn To: Enter a  more...

C Programming - Part 1 ...specific task. Identify the result of code that uses the while statement to perform an iterative task. Identify the result of the code that uses the do..while statement to perform an iterative operation. Identify the result of the code that uses the for statement to perform a repetitive task. Identify the result of the C code that uses the break statement to terminate an interative loop.  more...

C Foundation for Non-C Programmers - Part 1 ...issing lines of code in a switch statement. Identify the while statement that will produce the specified result. Debug the program to rectify the errors in the specified do statement. Identify the for statement that is to be used for the specified result. Identify the functions of the jump statements in a program written in C++. Unit 3: Functions in C++ Duration: 2 Hour(s)  more...

Oracle Form Builder Writing and Debugging Code ...it cursors. Identify the rules followed by Form Builder while issuing DML statements during commit processing. Write an On-Logon trigger to override the default logon process. Identify the different ways to run Form Builder against non-Oracle data sources. Match the commit status values returned by different system variables with their implications. Write the code to manipulate the  more...

Oracle Form Builder Handling Multiple Object Relationships ...y using PL/SQL Editor. Identify the guidelines to follow while implementing the drag-and-drop functionality. Unit 2: Window and Canvas: RunTime Management Duration: 2 Hour(s) Match the window-interaction triggers with their characteristics. Match the built-ins used for manipulating windows with their functions. Write the code to change the appearance of a window in a form by using  more...

Oracle Report Builder Controlling Reports Course Overview This course is the third in a three-part Oracle Report Builder series that is based on Oracle Developer/2000 Release 2. This course helps participants learn how to develop report templates, code PL/SQL triggers in a report, and use Report Builder's built-in package. Finally, building reports for different environments will be covered. L earn To: Identify the regions of  more...

Oracle8 Database Administration - Create Databases ...le SQL Worksheet. Identify the factors to be considered while planning for the number of online redo log files. Identify the reasons for storing the online redo log files on different disks. Identify the factors that influence the sizing of the online redo log files. Identify the Log Writer (LGWR) errors and effects when specific online redo log members are not available. Identify the  more...

Oracle8 Database Administration - Manage Storage Structures ...ansaction occurs. Identify the factors to be considered while planning rollback segments. Create a rollback segment by using Oracle Storage Manager. Bring a rollback segment online by using the Oracle Storage Manager. Sequence the steps that Oracle Instance uses to acquire rollback segments when a database opens. Change the rollback segment storage parameters by using Oracle Storage  more...

Oracle Form Builder R6 Writing and Debugging Code ...cit cursors. Identify the rules followed by Form Builder while issuing DML statements during commit processing. Write an On-Logon trigger to override the default logon process. Identify the different ways to run Form Builder against data sources other than Oracle. Match the commit status values returned by different system variables with their implications. Write the code to manipulate the  more...

Oracle Form Builder R6 Controlling the User Interface Programmatically ...ables with their uses. Identify the guidelines to follow while implementing the drag-and-drop functionality. Unit 2: Window and Canvas: Runtime Management Duration: 1 - 2 Hour(s) Match the window-interaction triggers with their functions. Match the built-ins used for manipulating windows with their functions. Write the code to change the appearance of a window in a form by using  more...

Oracle Reports R6 Control Reports Course Overview This course is the third in a three-part Oracle Reports series that is based on Oracle Reports Release 6. This course introduces the learner to features of Oracle Reports that can be used to control report output. This course covers developing templates, creating and using parameters, coding PL/SQL triggers, exporing built-in package procedures, using the Reports Server, and  more...

SQL Server 7 0 System Administration - Part 3 ...se backup. Identify activities that cannot be performed while a backup operation is in process. Match the three primary backup devices with their features. Perform the steps necessary to create a temporary backup file. Perform the steps necessary to create permanent backup files. Perform the steps necessary to add multiple files to a backup statement. Match six of the advanced  more...

Visual InterDev 6 0 Planning a Web Application ...rmance and maintenance factors that need to be considered while developing a web application; and identify the basic concepts related to Web application design. L earn To: Examine the key concepts involved in planning a Web site. Identify the features of the various Microsoft products that can be used to develop a Web application. Identify the guidelines to follow while  more...

Exchange Server 5 5 Concepts and Administration - Part 2 ... use an offline folder. Synchronize all offline folders while working online. Sequence the steps to download mail headers from a Microsoft Exchange server to a remote client. Match the various RPC methods with the mechanisms they use for communicating with an Microsoft Exchange server. Configure the order of protocols RPCs use to connect from a Windows NT or 95 client to an Microsoft  more...

NetWare 5 Administration - Part 4 ...tions. Identify the elements that need to be considered while designing the implementation of Z.E.N. works. Identify the changes in a network environment that results in the need to follow a Z.E.N. works maintenance schedule. Identify the benefits provided by Application Launcher to a network administrator. Identify the benefits provided by Application Launcher to users. Identify the  more...

Oracle 11i10 Project Foundation Fundametnals Part 6 Oracle 11i10 Project Foundation Fundamentals: Part 6 introduces the learner to the basics, features, and uses of organization forecasting, utilization, Oracle sales integration, and advanced product catalog integration. Learn To: Identify features of organization forecasting. Identify activities that are prerequisites for organization forecast processing. Identify features of  more...

Access 2000 Proficient User ...g the Design view. Identify the factors to be considered while selecting an appropriate data type for a field. Modify an input mask by using the Design view. Modify a lookup field in a table by using the Design view. Unit 2: Applications and Database Administration Duration: 1 - 2 Hour(s) Import data into a new Access 2000 table. Link the data from an Excel spreadsheet to an  more...

NetWare Service and Support Upgrade - Part 1 ...are-related problems that network professionals encounter while working with a network. This course will give an overview of service and support tasks, research tools, and network cables and boards. L earn To: Identify service and support tasks. Identify the steps of a troubleshooting model. Identify the guidelines for preventing Electrostatic Discharge (ESD).  more...

NetWare Service and Support Upgrade - Part 2 ...are-related problems that network professionals encounter while working with a network. This course will cover installing, configuring, and troubleshooting various types of networks and network storage devices. L earn To: Install, configure and troubleshoot various types of networks. Install and troubleshoot network storage devices. C ontent Emphasis Skills-Based  more...

NetWare Service and Support Upgrade - Part 3 ...are-related problems that network professionals encounter while working with a network. This course covers NetWare installation and troubleshooting a Novell Client. L earn To: Identify the six levels of the Redundant Array of Independent Disks (RAID). Mirror disk partitions for maintaining NetWare security. Install a NetWare 5 server. Identify the architecture of  more...

NetWare Service and Support Upgrade - Part 4 ...are-related problems that network professionals encounter while working with a network. This course covers NetWare Distributed Print Service (NDPS) printing and troubleshooting queue-based printing. L earn To: Set up NetWare Distributed Print Service (NDPS). Identify the techniques and tips to troubleshoot NDPS printing problems. Identify the techniques and tips to  more...

NetWare Service and Support Upgrade - Part 5 ...are-related problems that network professionals encounter while working with a network. This course covers troubleshooting servers and networks, and disaster recovery. L earn To: Troubleshoot server-related abends, lockups and performance problems. Diagnose and troubleshoot common network problems. Create a disaster recovery plan. Use NetWare and third-party  more...

SQL and PL SQL PL SQL Basics ... conditional constructs and the Basic loop, FOR LOOP, and WHILE LOOP looping constructs to control flow in PL/SQL code. Declare and reference PL/SQL records and PL/SQL tables Identify the types and features of LOB datatypes. Understand cursors, how to operate explicit cursors, work with explicit cursor attributes Use the advanced functionality of explicit cursors. Understand the basic  more...

Oracle8i Database Admin Manage Storage Structures ...ransaction occurs. Identify the factors to be considered while planning rollback segments. Create a rollback segment by using Oracle Storage Manager. Bring a rollback segment online by using the Oracle Storage Manager. Sequence the steps that Oracle Instance uses to acquire rollback segments when a database opens. Change the rollback segment storage parameters by using Oracle Storage  more...

Oracle8i Database Admin Manage Data Storage ...e Schema Manager. Identify the guidelines to be followed while creating tables. Identify the value for the PCTFREE parameter in a given situation. Match the row chaining and row migration events with the situations that trigger them. Copy an existing table by using Oracle Schema Manager. Identify the storage parameters that when modified will affect a table. Identify the block utilization  more...

Oracle8i Database Admin Manage Security ...ger. Identify the restrictions that are to be considered while adding a user-defined password function. Display password and locking information from the data dictionary by using Oracle SQL*Plus Worksheet. Unit 3: User Resource Consumption Duration: 1 Hour(s) Identify the implications of exceeding the profile limits. Enable the enforcement of resource limits by using Oracle  more...

Oracle 11i Procure to Pay Part 1 ...in the Suppliers window for entering supplier information while defining a supplier. Identify options in the Supplier Sites window for entering supplier site information while defining a supplier. Audience: This course is targeted at Functional Implementers. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 6 hours  more...

Java for Procedural Programmers Java Concepts ...iptions. Identify the syntax of a while statement. Identify the syntax of a for statement. Identify the syntax for exiting a loop. Unit 2: Using Existing Classes (2 hours) Identify features of an object. Identify features of a class. Identify the  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...n modes. Identify the actions that need to be performed while designing an IPSec policy. Identify the sequence of steps in the phases of IPSec negotiation. C ontent Emphasis Skills-Based A udience This course is for System Adminstrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration series (courses 72410 - 72412), Microsoft Windows  more...

Windows 2000 Network--Designing Security Part 4 Sec Internet Access ...n modes. Identify the actions that need to be performed while designing an IPSec policy. Identify the sequence of steps in the phases of IPSec negotiation. C ontent Emphasis Skills-Based A udience This course is for System Adminstrators and System Analysts. Participants should have taken Microsoft Windows 2000: Administration series (courses 72410 - 72412), Microsoft Windows  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp Course Overview This is the fifth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the lease generation process followed by DHCP, host name resolution process of DNS and the features  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...p-in. Identify the steps to detect a problem encountered while accessing a CA. Match the problems encountered while accessing a CA with their solutions. Unit 2: Encrypting File System (EFS) Duration: 2 - 3 Hour(s) Identify the uses of EFS. Encrypt a file by using the Advanced Attributes dialog box. Add a recovery agent to Group Policy by using the Add Recovery Agents Wizard.  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ...p-in. Identify the steps to detect a problem encountered while accessing a CA. Match the problems encountered while accessing a CA with their solutions. Unit 2: Encrypting File System (EFS) Duration: 2 - 3 Hour(s) Identify the uses of EFS. Encrypt a file by using the Advanced Attributes dialog box. Add a recovery agent to Group Policy by using the Add Recovery Agents Wizard.  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...he corrective action to troubleshoot an error encountered while connecting to a Web site. Enable Internet connection sharing by using the Accessories menu. Configure an application for a shared connection by using the shortcut menu in the Network and Dial-up Connections window. Configure a service for a shared connection by using the shortcut menu in the Network and Dial-up Connections  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...he corrective action to troubleshoot an error encountered while connecting to a Web site. Enable Internet connection sharing by using the Accessories menu. Configure an application for a shared connection by using the shortcut menu in the Network and Dial-up Connections window. Configure a service for a shared connection by using the shortcut menu in the Network and Dial-up Connections  more...

Exchange 2000 Infrastructure Design--Part 3 ...e also examines how organizations can migrate to Exchange while coexisting with another mail system. It provides an overview of the things you need to consider when planning, implementing, and testing a coexistence and migration strategy for your organization. A range of coexistence and migration scenarios for different types of organizations with varying needs and goals are presented to the  more...

Java Operations Flow Control ...t. Identify the result of executing code that uses the while statement to perform an iterative task. Identify the result of executing code that uses the do-while statement to perform an iterative task. Identify the result of executing code that uses the for statement to perform an iterative task. Identify the result of executing code that uses the break statement to terminate an  more...

Java Operations Flow Control ...t. Identify the result of executing code that uses the while statement to perform an iterative task. Identify the result of executing code that uses the do-while statement to perform an iterative task. Identify the result of executing code that uses the for statement to perform an iterative task. Identify the result of executing code that uses the break statement to terminate an  more...

Advanced Project Leadership Selling Project Mgmt to the Organization ...ting project management, the value of project management, while identifying the barriers faced when selling project management to senior executives. This course will also discuss the process for implementing project management as project. Learn To: Identify the problems caused by a lack of project management. Identify effective methods for selling project management to senior  more...

Java for Procedural Programmers Java Concepts ...iptions. Identify the syntax of a while statement. Identify the syntax of a for statement. Identify the syntax for exiting a loop. Unit 2: Using Existing Classes (2 hours) Identify features of an object. Identify features of a class. Identify the  more...

Self Development Developing Rapport Through Communication ...rn To Adapt to the receiver while communicating. Identify qualities that help you make a positive first impression. Identify guidelines for writing effectively. Encourage others to communicate with you. Identify methods of enhancing your credibility.  more...

Oracle9i Database Admin Manage an Instance ...in the parameter file, their uses, and the rules followed while specifying the parameters. • Identify the tasks performed in the stages of instance startup and shutdown. • Identify the characteristics and parameters of dynamic performance views and display the current parameter values by using V$PARAMETER. • Modify a dynamic initialization parameter by using the Oracle  more...

Oracle9i Database Admin Create a Database ... • Identify the requirements and factors considered while creating a database, the guidelines for planning the physical database design, the registry entries that must be specified for proper database functionality, and create a password file. • Identify the types of parameter files, create a parameter file by editing settings in the init.ora file, and start an instance in the  more...

Oracle9i Database Admin Manage Data Storage ...process of transportable tablespaces and the restrictions while using them. Audience The intended audience for this course include Database administrators, System administrators, Network administrators, and Technical support professionals. Additionally, learners should have taken the first three parts of this series 64311-64313. Suggested prerequisites include Oracle SQL: Basic SELECT  more...

Business Travel Safety International Travel ... Identify measures you can take to increase your safety while driving a rental car. Simulation Overview: In this simulation, you will meet with John Jefferson to discuss international travel safety. Known throughout the office as a fervent advocate of travel safety, John has traveled extensively for Icon and is prepared to discuss safety details pertaining to  more...

Organizational Skills Time Management ...ion, you are dealing with personal time management issues while addressing the needs of several employees. You must determine which issues are most important to address at any given time. Unit 3: Coordinating Time with Others (0.5 - 1 hour) Recognize the importance of clear communication. Manage office visitors effectively.  more...

Creativity Innovation Promoting Team Creativity Creativity and Innovation: Promoting Team Creativity offers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of  more...

Cross Cultural Business Comm Understanding Cultural Differences ...ionally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Workplace Culture (0.5 - 1 hour) Choose the correct definition of  more...

Interpersonal Communication Listening Skills ...problems. Resist distractions while listening. Audience This course is for managers and supervisors who are interested in improving their listening skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2  more...

Interpersonal Communication Telephone Skills ...ges. Increase your efficiency while on the telephone. Audience This course is for all employees who provide inbound and outbound telephone service. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4  more...

Emotional Intelligence Developing Emotional Intelligence Skills ...ial Casing Products, you need to apply the LISTEN process while discussing Dean's recent performance. Unit 2: Communication and Emotional Intelligence (0.5 - 1 hour) Given four statements, identify the correctly paraphrased statement. State facts and use paraphrasing when communicating with others. Identify two dangers of  more...

Emotional Intelligence Emotional Intelligence for Executives ...er home improvement supplies sold to the consumer market. While the product group is profitable, it is the only consumer-targeted group under the Boston division. In addition, the manufacturing facilities and most employees are in Arkansas and Indiana, while only a small administrative staff is located in Boston. For this reason, Mr. Cahill, corporate executives of Icon, and the Board of  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...r Quality Control Managers in similar companies are paid. While Dean is an efficient and well-respected manager, there are some aspects of his personality the affect his interactions with his subordinates. To successfully negotiate your raise, you must identify and deal with the aspects of his personality that make communicating with him difficult. Unit 2: Communicating with Colleagues and  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills ...ionally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Communicating Across Cultures (0.5 - 1 hour) Follow the guidelines to  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations ...ionally for their organization, from their home office or while traveling, on a regular basis. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Cross-Cultural Meetings (0.5 - 1 hour) Identify items that are acceptable  more...