Online Who eLearning - Training Resources

The Power of Animation: Learn Flash in Five Days ...who are interested in exploring the possibilities of animation. This course is designed for first time Flash users who are interested in exploring the possibilities of animation. Even if you do not consider yourself an artist, mastering Flash can help you create business presentations, product demonstrations, cartoons, and even video games! Coursework focuses on mastering the basics of Flash  more...

Typing Pal--The Best Online Typing Course ...as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60  more...

Typing Pal--The Best Online Typing Course ...as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60  more...

Take Control of IIS This course describes how to install and configure Microsoft 2000 Web and FTP services. Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them  more...

LD: Who are They? Provides information focusing on the identification, instruction, and assessment of individuals with specific learning disabilities and learning differences.  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...ver Letter That Gets Results? is designed for individuals who want to get a potential employer to take action and give your resume thoughtful consideration. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this approach helps break down barriers that might otherwise preclude achieving a successful outcome. This course begins with the  more...

Certified eMarketing Associate Certification (CeMA) ...stantial credential for students as well as professionals who are new to the e-marketing profession. The CeMA certification can be of benefit in employment applications, resumes, bios, and college admission applications. The certification is recognized globally and is the only e-marketing certification recognized by a state office. Preparation resources will be e-mailed to applicants.  more...

Effective Business Presentations Using Flash ...lesson course is designed for beginning level Flash users who wish to apply the power of Flash to business presentations, product demonstrations and other business-oriented marketing concepts. This course is designed for beginner level Flash users who wish to apply the power of Flash to business presentations and product demonstrations. Even if you do not consider yourself an artist, mastering  more...

A Technical Approach on How to Create Desktop Video Captures Using Camtasia 3 0 Discontinued A newer version of this course is currently under developmenht. Please check back. For Beginners and those who already own Camtasia--Learn to record windows screen movement, voice, sound with Camtasia - Video capture the easy way!  more...

Influence Your Customer to Take Action and Buy Achieve the right personal chemistry throughout the selling process. Selling is a balance of give and take. You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of  more...

How to Build And Maintain Rapport With Your Clients ...tentions, it could be related to your rapport skills. And whom do we respond to most favorably? People who are like us --- in ideas, actions, values, even speaking patterns. When in Rome, do as the Romans do. More experienced and successful communicators realize the impact of maintaining rapport and coming back to regain it, if it`s lost. Over the years many rapport skills and techniques have  more...

Advanced Travel Career 6 Week Onlineworkshop This course will build on basic knowledge of the travel industry and is designed for those who have completed Beginning Travel or who are considering returning to the travel field after an absence and would like a refresher course. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program,  more...

Travel Agency Computer Training Competencies This course is for those who will focus on gaining hands-on knowledge with one of the airlines computer reservations system used by travel agencies and airlines. A book fee of $65 is required to be paid in addition to tuition if this course is sold by itself. If this course part of the 5 course Travel Careers Training Program, there will be a $5 discount on the book.  more...

Learn Grammar the Easy Way (Part 1) Designed for people who want to improve their writing by brushing up on the basics of grammar  more...

Complete Course in Professional Medical Transcription using MIME method of instruction (Special Pricing Edition) Same great complete Professional Edition course but designed for the student who does not want to incur course material fees. Registration Fee waived.  more...

Designing Security for a Windows 2003 Network - MCSE (70-298) ...se is desigend for the student seeking MCSE Certification who would function in medium to very large computing network environments that use Microsoft Windows 2003 as a network operating system. Student will learn about network security issues, concerns and protection. This course is designed to to teach the student network security and related security concerns and necessary actions to  more...

Install, Configure & Administer Windows XP Professional - MCSE (Exam 70-270) ...se is desigend for the student seeking MCSE Certification who would function in medium to very large computing environments that use Microsoft Windows XP Professional as a desktop operating system. This course is designed to to teach the student basic installation, configuration and overall administration of the Windows XP Pro environment. This training and area of expertise advances the  more...

Making Effective Screenshots: Saving Time, Increasing Impact ... looking to improve quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots to develop training  more...

Flash MX Series ...r intermediate to advanced media designers and developers who want to learn the latest techniques for animating graphics and enhancing visual media with sound and music. Topics covered include: Drawing tools, design concepts, animation techniques, text and forms in animation, compound objects, scenes, timelines, layers, filters, and masks. One full course in this series is devoted to the  more...

Flash I: Mastering the Tools ...e effectively. Our Flash I course is geared towards those who have little or no background in Flash animation design. It teaches you how to use the many powerful tools that are part of the Flash production environment. You are taken from basics, such as creating and saving new documents, to more advanced features such as the use of panels, frames, strokes, layers, timeline effects, movie  more...

Essential Spanish ...sh course. It is intended for native speakers of English who wish to acquire sufficient Spanish to make a trip to a Spanish-speaking country with confidence. You will acquire speaking, listening, reading and writing skills which will be more than enough to get you through most situations you will encounter on your first holiday or business trip. You will be tested on Listening, Reading and  more...

Learn Grammar the Easy Way (Part 1) ...who want to improve their writing by brushing up on the basics of grammar This course is designed for people who want to get a better feel for grammar so that they can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo recommending a new  more...

Sexual Harassment in the Workplace Series ...s is for workers at any level (managers and non-managers) who are interested in addressing or preventing sexual harassment in the workplace.Features: Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Decision Point activities allow learners to work toward an outcome in an  more...

Write a Marketable Script in 10 Weeks with Final Draft (Latest Release) ... The instructor of this course is a seasoned scriptwriter who has a successful history of teaching students the art and science of scriptwriting. You will walk away from this course with the tools, techniques and the fundamental knowledge and information needed to get started or continue your scriptwriting work. The majority of this course is devoted to your writing, submission and the  more...

Writing User Guides ...who want to focus on writing effective user (how-to) guides. Designed for people who want to enter the technical writing field, this course focuses on writing effective user (how-to) guides and gives an introduction to the job of a user guide writer. Whether writing for the users of a company?s computer system, for cashiers who need to know how to use a scanner, or for owners of a new  more...

Writing Standards-Based Assessments Give your students an edge on state assessments by learning how to develop test items aligned to your state academic standards. Through participation in this course, you will learn to write questions that meet your state and local standards, including those that use higher order thinking skills. Additionally, you will learn techniques item writers use to make it difficult for test-wise students to  more...

Whistleblowing When How and Why The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget, and fraudulent claims may total $50 billion this year. One major source of fraud is the submission of false claims for government funds, such as Medicare and Medicaid. Whistleblowing The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget,  more...

Windows Vista Essentials ...se which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this comprehensive training guide will showcase all that Windows has to offer. You can access this course for 1 year. Completion time varies based on user knowledge and skills. Welcome to Windows  more...

Typing Pal--The Best Online Typing Course ...as well as those with more keyboard experience. For those who want to keep track of their progress, Typing Pal offers to evaluate user-performance with simple and detailed statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60  more...

Understanding the Learning Process This course will cover the basic theories of learning, particularly the behavioral and cognitive theories, and the more modern theories such as Brain-based learning and Multiple Intelligences. Everyone is involved in the learning process for at least a quarter of his life; some of us much more than that. Understanding the learning theories and how the brain actually functions leads to better  more...

Turn Your Life Experience Into College Credit ...ou Know! This course is designed for the lifelong learner who has a rich history of life experiences. You have participated in a variety of activities and have developed a multitude of skills and now seek to use this experience to transition back to school or advance your career. The purpose of this course is to help guide and make you think about your life and what you have learned. It is  more...

Trade Secrets & Their Protection Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...

The World of Wine: How to Taste & Select a Quality Bottle of Wine This course is designed for the novice wine drinker who wants to broaden his/her knowledge of wine. During this course you will become familiar with the wines of the world. Material covered will include grape varieties, important wine regions, how wine is made, tasting procedures, how to select wines at a restaurant, food and wine pairing, how to read a wine label, and more.  more...

The Power of being Different ...al entrepreneurs, small business owners, as well as those who want to improve their personal leadership in day-to-day operations, this course provides guidelines toward a changed perception of how to achieve success. Coursework focuses on increasing the insight of course members in the importance of moving away from incrementalism (continuous innovation that guarantees safe but small  more...

The Internet - Applying the Basics to your Business ... Internet are explained,especially for those participants who have never used a computer before. It is user friendly and in easy to understand language, so it is not confusing to the participants. The basic language of what the Internet is, what are search engines, where did the Internet originate, what are keywords, etc. Module 2. Simple Techniques for Searching In this module, techniques for  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...d constructive feedback from the instructor. For students who currently do not have a specific idea for a business, it is suggested that they pick a business that they are interested in learning about. For example, an internet-only retailer or a consulting firm. To be a successful entrepreneur you must be able to quickly and clearly communicate your business concept, relaying both your passion  more...

Systems Requirements Analysis and Design Writing ...rse is for both technical and non-technical professionals who will need to gather and write business and technical requirements for the purposes of systems analysis and eventual systems design and implementation. Modules covered include: ?Introduction to Requirements Writing and Writing Tips ?Interviewing the Users ?Writing the Statement of Work ?Writing the Business Requirements Definition  more...

So You Want to be a Technical Writer! ... the opportunity to interact with technical communicators who will be happy to answer your questions about the profession. In addition, you`ll complete a series of short projects that will help you to assess ? whether you are well-suited to life as a technical writer and whether direct employment, freelancing, or contract technical writing are good options for you. ? what attributes and skills  more...

Significantly Increase the Value of Any Property--Instructor-Led ... identify these rental opportunities and to structure the whole rental property experience such that you enjoy higher returns and less tenant turnover. The course is structured around a "Learning by Doing" approach, which means you will work within a fictional scenario on a series of assignments designed to reflect real-world problems. You`ll play the role of a beginning real estate investor  more...

Stack Sampling Methods 1-5 ... and suggestions are also incorporated into the material. Who Should Take This Course: This course is intended for government officials and contractors who take part in the regulation of particulate emissions from stationary sources and for those in industry who are responsible for determining and documenting emission rates from their plants. -sampling technicians -consultants & contractors  more...

Resume Writing This course demonstrates the process of writing a resume that will result in an interview. Designed for anyone who needs a resume, this course will guide students through the process. An overview of resumes including their use, what potential employers look for and styles will be discussed. Comparisons between the job market and individual goals will be made and applied to the process. A  more...

Short Story Secrets ...who wants to move beyond a first draft. The short story form is making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development, voice, texture and  more...

Shipping Infectious Substances (IATA and DOT) ...over driver training as required for each hazmat employee who will operate a motor vehicle. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each  more...

Setting Performance Goals and Expectations ...scription -- Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also  more...

Shipping with Dry Ice ...s. "Shipping with Dry Ice" is recommended for individuals who ship dry ice in packaging that does not contain other dangerous goods. The course meets the requirements for training as specified in Section 1.5 of the IATA Dangerous Goods Regulations and 49 CFR 172 Subpart H, including testing of participants. While it`s not required, you might find it helpful to follow along with a current copy  more...

Respiratory Protection ...course is intended to be part of OSHA training for anyone who works in or near where poisonous gases or particulate are present or oxygen is depleted. Your workers will learn when respirators are needed, and when they are unable to provide enough protection. They will discover how to inspect, wear, clean, maintain, and store all types of respirators, disposable particulate, full-face masks,  more...

Sales Management Strategies & Tactics ...ur Sales Management course This course is meant for those who have either risen to the rank of Sales Managers or have all intentions of raising themselves to this level. The course intends to add to your managerial knowledge and skills in the context of the personal selling function, while making your attitude more flexible to make ?out of the box thinking? a natural process. Emphasis will be  more...

SalesPlus ...that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of this course you will know the process of selling, the conditions necessary for a customer to buy,  more...

RCRA and DOT Refresher This is a unique DOT-RCRA hybrid "refresher" course. The course includes an overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment,  more...

RCRA Hazardous Waste Management for Generators The Hazardous Waste Management Online Course provides a detailed discussion of federal solid and hazardous waste management laws and regulations that affect businesses. The course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste  more...

QPRT Suicide Risk Assessment and Training ... assessment are also reviewed. Frequently Asked Questions WHO SHOULD TAKE THIS COURSE? This course is designed for everyone who evaluates and treats suicidal persons, including social workers, substance abuse treatment providers, psychologists, psychiatrists, primary healthcare professionals, counselors and therapists, pastoral counselors, and other licensed and certified professionals. HOW IS  more...

Project Management Professional- (Self Directed) Project Management Professional is a self-directed course that covers the fundamentals of managing projects with the newcomer in mind. Project management is the discipline of organizing and managing resources in such a way that these resources deliver all the work required to complete a project within defined scope, time, and cost constraints. This course can be completed as quickly as you care  more...

QPR Suicide Triage Training ... assessment are also reviewed. Frequently Asked Questions WHO SHOULD TAKE THIS COURSE? All "first responders" including: crisis line workers, law enforcement, fire fighters, EMTs, clergy, case managers, correctional personnel, school counselors, residential staff, and others who come in contact with people at risk for suicide. WHAT WILL BE TAUGHT? In addition to studying the risk factors for  more...

Professional Bar Management Mastery Level Certification ... overwhelmed on the job. This course is a must for those who own a bar, those who want to enter the field of management or for bartenders who want to become an expert on the business. If you are serious about the bar business, this online course will expand your knowledge into areas of management that include inventory, profits, sales promotions, hiring and training employees, customer service  more...

Pharmacy Technician National Certification Exam Preparation Course ... level and get this credential. Many Pharmacy Technicians who become certified receive financial compensation and several states are even requiring Certification for employment. Keep your employment opportunities open and make the most of your career by becoming Certified. The Pharmacy Technician Certification Board National Exam is a computer based test that is given throughout the country  more...

Phlebotomy Technician Career Training ...mist is an integral member of the medical laboratory team whose primary function is the collection of blood samples from patients by venipuncture or microtechniques. The phlebotomy technician facilitates the collection and transportation of laboratory specimens, and is often the patient?s only contact with the medical laboratory. The need to assure quality and patient safety mandates strict  more...

Performance Review This course will provide a framework for positive formal reviews and show you how to successfully link rewards, recognition and performance. It will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Performance Review This course will provide a framework for positive formal  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...the different actions that herbs take within the body and who should and should not use certain herbs. This course will help you to choose which herbs (that you hear about in the national news) are right for you. I will also offer you links to items on the web that we can use in our discussions. Your active involvement and participation in this course is the key to success and you should view  more...

Monitor And Manage Performance This course will equip you with effective techniques for monitoring performance and helping people realize their potential. And it will help you build a team of skilled and capable people who are focused on success. This course can be completed as quickly as you care to. Student is given 90 day access. Monitor And Manage Performance This course will equip you with effective techniques for  more...

MSHA Part 46 Refresher ... company responsible for mine safety and health training. Who Should Take This Course Mines must offer this safety and awareness training to persons performing all types of mining activities in MSHA Part 46 operations and to contractors who have frequent or extended exposures during maintenance activities. Examples of personnel that needs this training are listed below. You'll find the complete  more...

MSHA Part 48 Surface Mining Refresher ... company responsible for mine safety and health training. Who Should Take This Course Mines must offer this safety and awareness training to persons performing all types of mining activities in MSHA Part 48 operations and to contractors who have frequent or extended exposures during maintenance activities. Examples of personnel who need this training are listed below. -mining personnel:  more...

Medical Terminology Training ...l Terminology Home Training Program is designed for those who require a solid medical terminology background for health-related careers. It is the prerequisite program for our Coding Course, and a useful adjunct to the Health Insurance Specialist Program. The program is a self-paced, interactive, learn-at-home process that has been designed by experts with over 35 years of experience in the MT  more...

Master Search Engine Optimization Competencies for Web Developer (MSEOC) ...who have previously enrolled in any web-based search engine training courses or seek Certification based on your search engine training and experience alone. The Internet search engines continue to evolve and with it, the strategies for effective web site promotion and marketing. Search engine submissions when done by certified professionals will result in significant search engine rankings  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led ... with your "Uncle Max," a successful real estate investor who will guide you in planning a management strategy for an apartment complex in Empire City. The work you do in these assignments will help prepare you to make more informed decisions when you invest in real estate. Your work for each assignment will be reviewed by a Trump University Certified Instructor. You will receive feedback  more...

Legal Nurse Consulting Certificate Program ...% is required to continue with the next module. Students who do not receive a passing score can re-take the module exams after reviewing the module materials again. The module four (4) exam is an analysis of a case study. Here the student utilizes all of the knowledge gained in the modules and writes a complete analysis of case study, as would be written for a client attorney. This  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" Beginning Spanish 1 features 20 sessions taught in English by a live instructor and delivered in the Virtual Classroom. Discover an exciting way to learn the basic skills you need to communicate in Spanish. This 3 month introductory course combines the effectiveness of being taught by an instructor in a classroom with the flexibility and independence of online learning. The Course As a registered  more...

Lockout Tagout ...rs posed by the machines they use everyday. Each employee who accesses the machinery at your company will discover the tools your service and maintenance personnel use to keep them whole. Our complete course will alert each employee to the meanings behind each lockout tagout procedure. This course can be taken in a self-directed pace. You can achieve a completed program of study in as little  more...

Legal Transcription Training ...legal transcriptionists opens up opportunities with those who have skill sets in this area. In addition, large national legal transcription companies now hire home-based transcriptionists. They eagerly await graduates. According to the findings of NFPA ( National Federation of Paralegal Associations)the need for legal assistants is increasing rapidly. The demand is for more than 200,000  more...

Listening Skills for the Workplace This short course is designed to increase your knowledge of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s  more...

Laboratory Audit Essentials ...lesson in full detail. Complete in as little as 8 hours. Who Should Take This Course: Enviromental professionals who use data generated by environmental laboratories to make project decisions or review environmental laboratory data. This may include: samplers drillers engineers geologists scientists field technicians Topics include: document checks laboratory quality control procedures  more...

Learn How To Write Effective Persuasive Written Communication ...chnique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the  more...

Lab Safety and Chemical Hygiene ...n of a laboratory are subject to the Laboratory Standard. Who Should Take This Course: laboratory technicians scientists lab managers environmental, health and safety coordinators anyone developing a laboratory Chemical Hygiene Plan anyone working in a "laboratory" If you call your operation a laboratory, then more than likely you fall under the OSHA definition of a laboratory. The term  more...

Job Safety Analysis ...mine when a JSA is needed, what type of jobs require one, who should conduct one, how its conducted, and ways to eliminate and reduce hazards without developing a complex. Don`t trust job safety to your unconscious; transfer your desires for worker safety into reality with our new Job Safety Analysis course. This course can be taken in a self-directed pace. You can achieve a completed program  more...

Learn How to Write Persuasive Web-Based Text ...ned specifically for content developers and practitioners who want to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. Course access is given up to  more...

Introduction to the Administration of a Medical Office ...and information that can be extremely beneficial to those who utilize them in a professional atmosphere. Books, Tools, Resources for the Course: Due to the nature of this course, you will be given a listing of possible references, books, resources and web pages for you to ?check out.? This course is specifically designed to be a resource-learning program that allows you to enhance and expand  more...

Introduction to Customer Relationship Management-Part 1 In today`s highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In  more...

Introduction to Writing Speeches and Presentations ... to write speeches and presentations Designed for people who want to develop skills in preparing speeches and presentations, this course covers the three basic types of speeches (Narrative, Informative, and Persuasive) and how to write them. Coursework focuses on the anatomy of a speech, the three basic types of speeches and the elements that go into making each one effective. Also, it touches  more...

Intermediate Technical Writing ...well. You`ll e-mail these instructions to your instructor who will review, comment on, and send them back to you by e-mail attachment. You`ll revise accordingly, e-mail your instructor with any questions or concerns that you have, and then e-mail your revisions back to your instructor. You`ll follow the same process for the recommendation report. The course is appropriate for people who have  more...

Introduction to Classical Music ...ry, and performance. This class is designed for students who have little or no musical background but enjoy classical music and would like to further their enjoyment through an understanding of the basics of musical structure and historical context. By learning how to listen and understand the universal language of music students will be inspired to make classical music an important part of  more...

How To Master Performance Management ...izing achievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Managing employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the  more...

How to Join the Ranks of the Self-Employed in 6 Weeks ...ks. This course is designed specifically for individuals who desire to start and run their own business. The purpose is to teach people how to balance home and work (especially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the books and/or look for an accountant, how to deal with legal matters, how to deal with  more...

How to Critically Evaluate Your Business Plan ...e on this responsibility, you will have access to experts who, through video and text, will help you learn the tools and strategies you`ll need to answer the seven critical questions. We begin the Entrepreneurship curriculum by having you analyze a business plan, so you become familiar with the main issues involved in creating a successful plan. This will help you frame your own ideas in  more...

IATA Dangerous Goods "IATA Dangerous Goods Training" has been designed with specific exercises related to the transportation of dangerous goods by air from a shippers perspective. This course covers the fundamentals of shipping dangerous goods by air according to the IATA regulations. Our 10 step approach encompasses all of the activities which must be addressed when preparing a dangerous goods for shipment by air.  more...

Hazardous Waste Management and Shipping for Environmental Professionals This course includes a history and overview of hazardous waste management laws and regulations, a guide to complying with the myriad of hazardous waste regulations including how to recognize hazardous wastes, how to manage waste correctly on site, how to properly select, label and mark waste containers, how to prepare shipments for transport to treatment, storage and disposal facilities, and how  more...

Hazard Communication (HazCom) To protect those workers exposed to hazardous chemicals in all industrial sectors, the Federal Government established the OSHA Hazard Communication Standard (HCS), also known as the right to know law. This standard is based on a simple concept: that employees have both a need and a right to know the hazards and the identities of the chemicals they are exposed to when working. This course is  more...

How to Beat Writers Block A program for the beginning and "blocked" writer who needs a jump-start. Through journal exercises, freefalling, modelling and "stream of consciousness" work, the writer learns to abandon the structures which have restrained their talent, and take on the craft from a whole new perspective.  more...

Health Care Reporting and Presentations This is a complete and comprehensive course on creating and communicating health care information in a clear, concise presentation form. This 6-week course will prepare you very well to communicate with your supervisors, board members, and peers. You will review the basics of who, why, and HOW of effective reporting and presenting. In brief, it covers: Reviewing the Basics: ? What?s My Message?  more...

Harnessing the Internet ...n to the Internet as a reference resource for individuals who work in public libraries. Harnessing the Internet Anyone who has ever used the Internet knows how vast and confusing this electronic resource can be. Working in a public library, you most likely use the Internet daily, or you have customers who may ask you questions about the Internet. Sometimes you find the Internet very helpful  more...

Hazardous Waste Manifest Update This short course provides updated information on the recent changes to the Hazardous Waste Manifest. The course has been designed to cover the changes to the manifest requirements as well as how comply with the off-site shipment of hazardous waste. On March 4, 2005, the U.S. Environmental Protection Agency (EPA) published a Final Hazardous Waste Manifest System Rule, which becomes effective on  more...

Health Insurance Portability and Accountability Act Training This course will provide Health Insurance Portability and Accountability Act training. We will be covering the five pieces of HIPAA legislation Transactions, Code Sets, Privacy, Security, and Unique Health Identifier. All users interacting with Health Information are required by federal law to have HIPAA training. Designed for everyone that deals with the healthcare industry, this course is  more...

Five Quick Steps to Telecommuting ...ased course is designed primarily for corporate employees who would like the flexibility of telecommuting--working at home or other remote location--for several days each week. In five information-packed chapters, this self-paced ebook course helps you plan your telework experience, set up your home office, educate your boss, and negotiate a telecommuting agreement. Evaluation worksheets, a  more...

Forklifts ...ly trained forklift operators and poor training for those who must work around them cause significant property damage, injuries, and the deaths every year. Our course forms the cornerstone of training, not only to comply with OSHA requirements, but also to prevent losses at your company by introducing responsible patterns of inspection, operator care, operation, load handling precautions,  more...

Find and Purchase Income Producing Properties--Instructor-Led ...ng with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that you would use in your own city: real estate web sites, property listings, government websites, neighborhood descriptions and message boards, newspaper articles, and more.  more...

Find and Purchase Income Producing Properties--Self-Directed ...ng with your Uncle Max, a successful real estate investor who will finance your first investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that you would use in your own city: real estate web sites, property listings, government websites, neighborhood descriptions and message boards, newspaper articles, and more.  more...

Expert Certificate Course in Medical Billing ...who want to learn all of the skills and knowledge needed to succeed in this medical-support field. When you begin working in the healthcare industry, you will be armed with all of the medical billing skills and confidence you need to do an outstanding job. This course also touches on the business acumen needed to market your new billing skills. This marketing knowledge will prove valuable when  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ... put students in contact with participating MT companies, who have waived their usual two-year work experience requirement. Students then test with companies that have openings. WPP Benefits Summary Helps qualified grads find jobs sooner Qualified students can test for job placement with our participating MT companies upon graduation Eliminates "pounding the pavement" and cold calling  more...

Expert Purchasing Management ...who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date.  more...

ESL for Business - Letters and Memos In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling  more...

ESL for Business - Special Documents In this instructor-led course, students will work on improving their written English skills through dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even  more...

DOT Hazardous Materials Transportation ...over driver training as required for each hazmat employee who will operate a motor vehicle. Who Should Take This Course: Hazardous materials (hazmat) training now applies to any individual who; * Loads, unloads, or handles hazardous materials; * Marks, labels, or otherwise prepares containers, drums, or packagings for transportation of hazardous materials; * Prepares hazardous materials  more...

Effective Business Communication Series ... and paragraph design.Audience: This series is for anyone who wants to improve his or her professional writing skills.Features:Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations. Flash scenarios use real world situations to illustrate course concepts. Audio accompanies each lesson page throughout the course. Activities allow learners to apply course  more...

Effective Management Principles Within the Law ... is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to managerial positions before having adequate management training or any at all. Managing within the Law Effective management is vital to a successful company. Too often, individuals who have excelled in a company due to a specific skills set are promoted to  more...

ESL for Business - E-mail Communication In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your  more...

Defensive Driving ...g else. Our Defensive Driving course is a must for anyone who drives in connection with work. Well, actually, you might think after taking this course that all drivers should take this safety course. Detailing the causes of the hazards, we edge you into the fundamentals of defensive driving and then steer into road conditions, stopping distance, vehicle spacing, backing, evasive driving  more...

Control of Hazardous Energy (Lockout/Tagout) ...ation, and upkeep of an effective Lockout/Tagout Program. Who Should Take This Course Persons who are exposed to the potential release of stored energy from machines and equipment while performing their routine work functions need to receive training. This includes: -industrial and manufacturing engineers, -supervisors, and workers -construction engineers, supervisors, and workers -safety  more...

Conducting Business in Latin America ...continues to increase, as does the demand for individuals who understand this unique region. Latin America is rich with resources and consumer demand for U.S. goods. This course provides students with the knowledge needed to conduct business in the region and market themselves to international businesses. Conducting Business in Latin America Welcome to Conducting Business in Latin America! As  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ...ied professional. This course is recommended for students who wish to work in a medical office. See course description for course fees. Set for a 6 month completion schedule. Recognized by the AAMT (American Association for Medical Transcription). This course follows the American Association Medical Transcription Model Curriculum for Medical Transcription. This in-depth course uses the most  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...e art training methods available today for those students who want to fast track their Medical Transcription career. Course work is presented in a modular format and focuses on medical transcription techniques. Other modules cover grammar, punctuation and spelling, and provide a structured insight into medical terminology and anatomy, as well as development of personal qualities like  more...

Complete Paralegal Training Program (Self-Paced) ...then edited and rendered into its final form by educators who innovated an "accelerated instruction mental technology" for multilevel learning and retention. It is a fast-track program and should take about 5 to 6 months to complete. The career outlook is excellent. Many opportunities exist for paralegals to specialize in various types of law, such as real estate, criminal, family, personal  more...

Comprehensive Leadership Training ... for working people in leadership positions and for those who are about to enter into positions with leadership responsibilities. Welcome to our Comprehensive Leadership Training Course There is such a dearth of good leaders everywhere that they are the best paid people in any organization. It is a well known fact that effective leaders make effective teams and organizations. Such leaders not  more...

Certificate in Technical Writing For Current Technical Writers ...ters This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing program is Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. The Certificate for  more...

Certificate in Technical Writing ...vel) This Certificate Program has been designed for those who lack sufficient experience in the field or those who want to enhance existing careers in technical writing or move in a new direction within the corporate workplace. The Certificate in Technical Writing (Basic Level) is Instructor-Led, meaning you learn from highly qualified industry and tech writing university faculty. The  more...

Build Your Own BIZ(tm) - How to Borrow Money How to borrow money for business needs in a responsible and company-building manner. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business situation.  more...

Bloodborne Pathogens and Infection Control for Tattooing and Body Piercing This course provides training as required by OSHA's Bloodborne Pathogens Standard (29CFR 1910.1030). Material covered in the course includes definitions of bloodborne pathogens, modes of transmission, universal precautions, engineering and work practice controls, exposure control plans, hepatitis B vaccinations, and other information needed to the safety of the tattoo artist or body piercer. A  more...

Build Your Own BIZ(tm) - Customer Service Strategies ...nd the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may  more...

Bloodborne Pathogens ...whenever a question arises, this is considered acceptable.Who Should Take This Course: -Persons who are exposed to blood and other potentially infectious materials (OPIM) while performing their routine work functions need to receive bloodborne pathogens training. This includes: medical professionals: doctors, nurses, physician assistants hospital staff: phlebotemists, laundry, housekeeping,  more...

Beat Writer`s Block with Journaling A program for the beginning and "blocked" writer who needs a jump-start. Through journal exercises, freefalling, modeling and "stream of consciousness" work, the writer learns to abandon the structures which have restrained their talent, and take on the craft from a whole new perspective.  more...

Basic Internet Specialist Certificate ...ve gained enough knowledge to be an asset to any company. Who should take this program? Those students who need a basic understanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional materials and other support: Download of a textbook will be required. The link to order the e-book is here:  more...

Bartending to the Max-Online ...ustomer service, which is invaluable knowledge for anyone who works in a bar or restaurant. The class is extremely beneficial to bar owners, managers, waitresses and novice bartenders, also. Hollywood bartender Kellie Nicholson has condensed over twenty-five years of experience into a course that will give you the confidence to step behind a bar anywhere. Serving clientele like Will from the  more...

Basics of Business Math Series ...who want to improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Courses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the use of a calculator for business  more...

Bartending the Easy Way-Online ...rtenders, also. Bartending the Easy Way-Online For those who are serious about becoming a professional bartender, this course could be completed in 1-2 weeks. All aspects of the business are covered and students will be well-prepared to work as a bartender, in addition to being a valued employee. Bartending the Easy Way is an in-depth study of professional bartending. This exceptional online  more...

Authorware for Educators ...who want to learn the basics of a multimedia authoring program in a short amount of time. Authorware can be used to create all kinds of interactive multimedia programs such as performance-support applications and educational games. The textbook for this course guides you step by step through the development of several Authorware projects. Each lesson in the textbook begins with an overview of  more...

An Introduction to Linux A Workshop Approach This Web-based course provide users with a hands-on introduction to the Linux operating system. This Web-based course provide users with a hands-on introduction to the Linux operating system, with emphasis on practicing essential skills for setting-up and using a Linux desktop. In all, it covers general information on more than 50 Linux distributions. The course is designed for new users as a  more...

Advanced Customer Relationship Management -Part 2 ...fast-paced business arena. Recommendations:Those students who successfully complete the course will be encouraged to take Part 2 which will be offered in sequence. The advanced-level course will help you master advanced concepts and implementation strategies. It will also lead to a Completion Certificate in Customer Relationship Management and allow you to sit for any exams in this field. To  more...

Advanced Certificate in Technical Writing ...a seasoned Senior Technical Writing Practitioner/Educator who will serve to help guide and administer the program. Open to new and existing technical writers and those seeking a new career track. No perquisites required. Course can be completed in as little as 3 months. Advanced Certificate in Technical Writing The Advanced Certificate in Technical Writing is born out of the concept that when  more...

7 Steps to A Lot More Sales ...regardless of size and in all types of industry retail, wholesale, manufacturing, services and professional practices. User is given 1 year access to this course. 7 Steps to A Lot More Sales The 7 STEPS TO A LOT MORE SALES course is a comprehensive marketing/sales training course designed to help business owners and marketing managers discover ?hidden? sales opportunities within their  more...

5 Steps to Effective Persuasive Business Communication ...chnique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not predisposed to do so, this practical approach helps break down barriers that might otherwise preclude achieving a successful outcome. You will begin with the  more...

Demanding Customers Demanding Customers The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn?t right, but who is a customer, and who ? with skill ? will still  more...

Internet Basics ...f many peoplea s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and important security information. IMPORTANT NOTE: INTERNET EXPLORER (IE)  more...

Conflict Intervention ...who must intervene when others are in a conflict. It addresses how to assess the climate of a conflict and understand the issues. There are methods to gather information, neutralize the situation, clarify points of view, and define the conflict. There are also techniques for brokering a win/win situation, gaining commitment from all parties, and following through for complete resolution.  more...

How To Master Personal And Family ...ead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny issues facing people at various stages of their lives, whether taking responsibility for elderly loved ones or caring for children, coping with the  more...

Advanced Business Spanish This course has been specially designed for students with a good command of the Spanish language who desire to apply their knowledge of the language to the business world.  more...

Java Programming with Java SE 6 0 Basic GUI Development in Java Course Overview To demonstrate how to build GUI applications using the Swing API Prerequisites: Knowledge of programming principles and experience in procedural programming or scripting languages, such as Visual Basic, C, or JavaScript; understanding of object-oriented languages, such as C++ or C#, is an advantage. Target Audience Programmers with an understanding of procedural programming  more...

Java Programming with Java SE 6 0 Java Applets Course Overview To demonstrate how to build applets and place them on web pages Prerequisites: Knowledge of programming principles and experience in procedural programming or scripting languages, such as Visual Basic, C, or JavaScript; understanding of object-oriented languages, such as C++ or C#, is an advantage. Target Audience Programmers with an understanding of procedural programming  more...

Communicating in Sales Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level  more...

Professional Selling in the Knowledge Economy ...d power became associated with the control of land. Those who controlled the most fertile or strategically defensible lands dominated the economy. As we enter the 21st century, we have reached a point where the abundant access to information has leveled the playing field of business, making knowledge the commodity of power in the Knowledge Economy. "Professional Sales in the Knowledge Economy"  more...

Improving Your Image ...cocca. Madeleine Albright. Colin Powell. Are these people who suffer from an image problem? Hardly. Do you think they were born projecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial to  more...

Building a Winning Sales Team ...ip teams win titles because they are comprised of members who are talented athletes possessing the right combination of skills, attitude, and enthusiasm to go out and win. The members of a winning sales team must also have the right skills, attitude, and enthusiasm to be successful. As a sales manager, how do you build an effective sales team? This course delivers answers by presenting  more...

The Role of Critical Thinking in Organizations ...roblem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are intellectually competent to chart new directions. This course introduces the  more...

Assessing Customer Behavior ... is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in how to identify customer behavior, and explains effective techniques that help make the experience a  more...

Industry Overview Information Technology Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar  more...

Industry Overview Federal Government ...s of dollars in potential contracts are lost to companies who do not understand government procurement processes. However, budget shortfalls, redundant spending, and other challenges facing the government have resulted in new initiatives to streamline the procurement process. This course will provide you with an understanding of how the government works with businesses, the regulatory and  more...

The Automotive Industry Overview Version 2 ...America is still the largest market for the industry as a whole. Understanding the industry environment and dynamics is vital to all those who have an interest in the automotive industry. This course provides a high-level view of the automotive industry environment, including its key players, business model, and structure, and navigates learners through relevant business and regulatory issues.  more...

Performance Reviews ...tical advice about how to handle the appraisal of someone who is a consistently poor performer. Appraisees aren't always passive recipients of their manager's assessments, so this course prepares managers for the more difficult reactions they will encounter. All this will make the appraisal meeting a practical and successful event. But to make it purposeful, a manager must develop better  more...

Facilitating Difficult Situations ... with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air  more...

Facilitative Tools and Formats Offering Options ...oups. With that knowledge, learn to divide and coordinate who's going to do what. Gain the ability to establish boundaries for each of the facilitators and determine the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of  more...

Managing the Quality of the Customer Support Service Center ...who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and  more...

Managing Challenges in Customer Service During an average working day in a call center, customer service agents (CSAs) handle dozens of customer calls. The calls may range from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all  more...

Cross-selling in a Customer Service Call If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers.As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing efficient  more...

Bridge the Expectations Gap ...ther the customers themselves, or the frontline employees who are the best qualified to know what customers want. Maybe your company's advertising is making promises that your employees can't keep, no matter how hard they try. Directed towards "the usual suspects" in this way, you can make some basic checks in the areas that precipitate customer dissatisfaction most often.In the second lesson,  more...

Leading a Customer-focused Team ...ty of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together  more...

Difficult People in the Workplace Environment ...ustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course will guide you in your  more...

How to Work with Negative People and Procrastinators ...r managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or people who leave you "holding the bag," then you're going to love this course. It describes ways  more...

How to Work with Arrogant and Duplicitous People In certain settings, jesters and gossips can be quite entertaining. However, at the office or on a regular basis, they are not amusing. In fact, their habits can be quite destructive. If you've had it "up to here" with someone who has a head the size of a compact car, or if you're tired of being told the latest malicious gossip by someone else, you'll want to take this course. After you've learned  more...

A Workable Solution for Internal Clients One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You  more...

The Technical Professional as Internal Consultant ...ultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to  more...

Giving Feedback A Manager s Guide ...e of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical steps. However,  more...

Optimizing E-mail at Work ...of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take advantage of these opportunities. This course will tell you what makes e-mail unique and provide you  more...

Emotional Intelligence in the Workplace What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and  more...

Emotional Intelligence and Teamwork ...uble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty much to herself, was struggling to understand Elizabeth's popularity. When she questioned her team leader, his response was, "You need to be more social." Stunned, Cassandra returned to her cubicle. Social? More social? What does that have to do with work? Although Cassandra's boss  more...

Negotiating Inclusively ... a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or statement is inaccurate? Can you suppose how this situation might go sour during the negotiating process? Inclusive  more...

Communicating for Contacts ...who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do  more...

Writing to Reach the Audience ...readers. "Writing to Reach the Audience" instructs people who have to write at work in some easy-to-apply techniques to help them write to their readers, however those readers may vary with business circumstances. If you're writing a thank-you letter to a valued colleague, the approach, tone, and structure of the document are dissimilar to a complaint letter you write to a vendor. The  more...

Working for Your Inner Boss Personal Accountability ...ities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and earns praise or criticism. On another level however, the judgment of an  more...

Goals and Setting Goals ...a vision of what is possible. It's a guide star for those who navigate a course through obstacles to a desired accomplishment. However, the process of setting appropriate goals is often oversimplified or overlooked entirely. A well-constructed goal is challenging, yet achievable. It takes into account the abilities and resources available and requires the goal seeker to make the best use of  more...

Relationship Management - Preparing the Client Relationship In "Relationship Management - Preparing the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what  more...

Making Decisions Dynamically Your decisions determine your life. Nowhere is this simple statement so unabashedly evident as in today's business world. Made consciously or unconsciously, your decisions represent the fundamental tool you use in facing the opportunities, challenges, and uncertainties of life. It's not a case, however, of "make a decision, any decision." The increased complexity and competition of the 21st  more...

Leading without Authority ...eaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate culture, where middle management and the concept of seniority are being replaced by a flat organization structure and intense competition. Such  more...

Creating Change Gaining Allies "If you scratch my back, I'll scratch yours." Is this an effective strategy for gaining allies to create change? How about, "If you do it my way, you'll feel better about yourself"? Finding and winning partners for the purpose of creating change is not easy in the intensely competitive and harried environment of the corporate world. It's especially difficult when you lack authority. The people  more...

The Fundamentals of Effective Thinking Albert Einstein once remarked that "the significant problems we face cannot be solved at the same level of thinking we were at when we created them." It necessarily follows that you must raise your own level of thinking in order to solve pressing business problems and make effective decisions. In this course, you'll explore how to think about the most critical business skill of all--thinking  more...

Elements of Project Human Resource Management ... manage a team of experienced and competent professionals who can meet the challenge. This requires that project managers understand the Project Human Resource Management processes of planning, selecting, developing, and managing a project team. Such an understanding enables project managers to lead the project team to project completion and success. This course will emphasize the importance of  more...

Project Planning ... questions as, "what must be done, how should it be done, who will do it, how much will it cost, and how good does it have to be?" Each planning process will be briefly described so that the learner has a global understanding of the depth and breadth of this process group. With the knowledge gained from this course, learners can develop a repertoire of planning best practices to be used on the  more...

Performing Quality Assurance and Control ...he project customer. After all, it's the project customer who determines whether the results of a project were worth the time and money that went into it. However, project managers can't wait until a project is complete to find out whether the results meet the customer's needs. At the scheduled conclusion of a project, both the customer and the performing organization have too much at stake to  more...

Introduction to Portfolio Management ...ts are the most important. But it's the portfolio manager who must make assessments using set methodologies and, sometimes more importantly, have the experience necessary to make the hard decisions that will benefit the organization. This course will introduce the core concepts of portfolio management, including definitions and comparisons of portfolios, projects, and program management,  more...

Portfolio Management Process Groups ...uidelines; portfolio management teams are always the ones who will make the decisions about how much of the processes they will use and how rigorously the processes will be implemented. Portfolio managers and team members should use this course as a high-level guide to the processes, inputs, and outputs that they should consider when managing portfolios. This course examines the importance of  more...

Project Management Fundamentals The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a  more...

Core Concepts in Business Analysis ... redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners will examine the role of the business analyst, the core concepts of business analysis, and the associated knowledge areas. It also includes the knowledge, collaboration, and leadership skills needed as a business analyst. This course is  more...

Leading High-performance Virtual Teams ...team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural differences. This course offers a framework for successfully leading virtual teams. It addresses some of the primary concerns managers, team leaders, and team members have about virtual teams: building teamwork to create synergy and to banish feelings of isolation, selecting and  more...

Six Sigma Projects and Project Teams ...who do things right, while leaders are people who do the right thing," says Warren Bennis, Ph.D. in his book "On Becoming a Leader." Champions are leaders. Selecting the right Six Sigma projects and the right people, and leading them to achieve business goals, is vital to the leadership of Champions. This course deals with these important roles of Champions. It also provides Champions with a  more...

Screening Applicants You've done your homework. You understand the importance of effective hiring, you've considered all of your hiring options, and you've effectively marketed the job opportunities in your organization using a behavioral-based job description. Applicants are pouring in. What do you do next? You must become skilled at screening applicants so that you can narrow the field to the group of individuals  more...

HR s Strategic Role in the Organization HRCI SPHR ...ips. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Strategic Management functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM). Due to the rapidly  more...

Management of the HR Process HRCI SPHR ...ess. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Strategic Management and the Human Resource Development functional areas of the HR Body of Knowledge recommended by the Society for Human Resource  more...

Strategic Approaches to Human Resource Development HRCI SPHR ...HRD. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Strategic Management functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM). Due to the rapidly  more...

Strategic Approaches to Total Rewards HRCI SPHR One of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to  more...

Strategic Approaches to Labor Relations HRCI SPHR ...tions. This course prepares HR professionals and managers who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Employee and Labor Relations functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM). Due to the rapidly  more...

Strategic Approaches to Risk Management HRCI SPHR ...ies. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Risk Management functional area of the HR Body of Knowledge recommended by the Society for Human Resource Management (SHRM). Due to the rapidly changing  more...

Planning a Diversity Initiative Organizations often rave about the great job they do at managing diversity; however, diversity isn't something that needs to be managed. Rather, diversity is an initiative that must permeate the company culture to be truly successful. Perhaps you've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?"  more...

Tomorrow s Managers Competencies "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...

Tomorrow s Managers Development Tools ...namic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect from one another. You will identify methods to make your managers change-ready, global thinkers. By applying these  more...

Managing as Project Champion ...rd from within, from one's own efforts." Are you a person who can drive a project on the outside, and hold yourself responsible from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the technical skills associated with project management. It's a course about what  more...

Taking on a Management Role ...expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but challenging, one. It takes most people out of an area in which they have been comfortable and successful  more...

Becoming a Manager Responsibilities and Fears Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect  more...

Becoming a Manager Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very  more...

Surpassing the Competition ...Who are you competing against? What are your competitors' capabilities? Competition plays a major role in corporate success. Failure to take into account your competition's strengths, weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor  more...

Introduction to Online Branding Are you thinking about moving a product into the e-marketplace; that is, sell it on the Internet? This course will provide the learner with a comprehensive overview of the effects the Internet has on marketing a particular brand. Beginning with a brief review of the basics of branding, the learner will then move on to explore how, using traditional principles, today's e-marketers are refining  more...

Benchmarking for Best Practices Benchmarking is an old idea with a new slant toward performance improvement. Learning from other companies to improve the practices of your own is not just making site visits or talking to other companies about how they operate. It's a disciplined process requiring careful research and analysis. Find out who should benchmark, how to benchmark, and what to do with the benchmarked data once you've  more...

Leading Change from the Front Line ... bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is designed to help you. It suggests how you can compare your fears of negative outcomes against the potential gains of making a  more...

Leadership and Change ...whom you consider to be exemplary leaders--people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph during times of turbulence,  more...

Being a Knowledge Activist ...who helps it to succeed. Knowledge management can never flourish in a company without people like you--the activists. You know your company, the people, and the potential. And one more thing. You care. You want your company to succeed and your cohorts to have a creative, successful environment within which to work. That's why you've chosen to learn about knowledge management. The final step is  more...

The Power of the Learning Organization In the new Knowledge Age, the only successful organizations will be those that know how to gather, support, and manage knowledge. If you're a manager or trainer who wants to improve performance, you need support from the corporate culture. Take this course to discover what factors make up a learning organization, how to assess whether your organization has them, how to train leaders to support  more...

Partnering with Your Boss You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and  more...

Communicating with Power and Confidence Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only  more...

Organizational Learning - Developing a Knowledge Management System In ?Organizational Learning: Developing a Knowledge Management System,? you will learn the benefits of a learning organization. You will also learn processes for aligning strategy with knowledge management and how to identify who should be included in a knowledge assessment team. In addition, you will learn the process for performing a knowledge assessment and selecting a knowledge management  more...

Supply Chain Management Using Models ...managers, supervisors, team leaders, and project managers who are involved with supply chain management within their organization or need to understand the basics of supply chain management. It is also appropriate for those involved with logistics, sourcing, warehouse and transportation management, and operations. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs  more...

EnjoySAP Features Functions ...ctions aims to provide all the employees of your company, who want to learn more about the new interface Enjoy SAP with an overview of it's handling, features and functions. Having been given the background to the development of the EnjoySAP interface and its new features, the trainee will learn how to access the 4.6 System and to use the different EnjoySAP menus. The learner will also be shown  more...

Linux Technology Overview Part 2 Features for Users ...build on the first course. It is designed so that someone who already knows what Linux is and just wants to know the basics about how to use it could take only this course. This course teaches the technical features of Linux, using the shell system, using the X Window system and finding additional Linux resources. It focuses on end user tasks, not system administration tasks. Learn To  more...

Linux Technology Overview Part 1 Technical Business Considerations ... benefits of using it. This course is designed for anyone who wants to learn more about this emerging technology. Learn To • Identify the features of the history of Linux. • Identify the features of Linux. • Identify the features that make it suitable for end users and enterprises. • Identify the business applications of Linux. Audience Technical managers  more...

Linux Technology Overview Curriculum ...s curriculum include technical managers and professionals who are evaluating whether or not to adopt Linux in their business environment or individuals learning about Linux in preparation for using it. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Per Course Language Options  more...

CIW Security Professional Intrusion Detection Threat Analysis ... This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies and technologies. The target audience for these courses are network server administrators, firewall administrators, systems administrators, application developers, and IT security officers. Deployment: Self-Study Accreditation: CEU credits: 0.60  more...

CIW Security Professional Security Auditing Attack Techniques ... This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies and technologies. The target audience for these courses are network server administrators, firewall administrators, systems administrators, application developers, and IT security officers. Deployment: Self-Study Accreditation: CEU credits: 0.60  more...

CIW Security Professional Operating System Security ... This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies and technologies. The target audience for these courses are network server administrators, firewall administrators, systems administrators, application developers, and IT security officers. Deployment: Self-Study Accreditation: CEU credits: 0.60  more...

CIW Security Professional Network Security Firewalls ... This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies and technologies. The target audience for these courses are network server administrators, firewall administrators, systems administrators, application developers, and IT security officers. Deployment: Self-Study Accreditation: CEU credits: 0.60  more...

CIW Security Professional Network Security Introduction ... This course is intended for CIW Security Professionals who are responsible for the implementation of e-business security policies and technologies. The target audience for these courses are network server administrators, firewall administrators, systems administrators, application developers, and IT security officers. Deployment: Self-Study Accreditation: CEU credits: 0.60  more...

Directory Technologies Part 3 Active Directory Integrating Technologies ...ministrators. They should be experienced IT professionals who are experts with Novell NetWare 4 or NetWare 5 and have prior knowledge of Novell Directory Services (NDS). Additionally, learners should have taken the first two parts of this series (82711-82712). Content Emphasis Conceptual Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options  more...

Directory Technologies Part 2 NDS eDirectory ...ministrators. They should be experienced IT professionals who are experts with Novell NetWare 4 or NetWare 5 and have prior knowledge of Novell Directory Services (NDS). Additionally, learners should have taken the first part of this series (82711). Content Emphasis Conceptual Deployment Options Accreditation NASBA credits: 4 CPE Credits Language Options American English  more...

Directory Technologies Part 1 Directory Server Model ...ministrators. They should be experienced IT professionals who are experts with Novell NetWare 4 or NetWare 5 and have prior knowledge of Novell Directory Services (NDS). Deployment Options Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options American English Total Learning Time 6 to 8 hours 82711 Objectives Unit 1: Directory Services:  more...

BizTalk Server 2000 Part 5 Secruity Optimization ...cation Developers, System Analysts, and Network Designers who operate in medium to very large computing environments that use Microsoft BizTalk Server 2000. Learners should have a minimum of one year's experience designing and developing distributed applications by using Microsoft technologies. Prerequisites include experience with XML and it is recommended that learners have experience with  more...

BizTalk Server 2000 Part 4 Components Solutions Troubleshooting ...cation Developers, System Analysts, and Network Designers who operate in medium to very large computing environments that use Microsoft BizTalk Server 2000. Learners should have a minimum of one year's experience designing and developing distributed applications by using Microsoft technologies. Prerequisites include experience with XML and it is recommended that learners have experience with  more...

BizTalk Server 2000 Part 1 Intro to BizTalk Server 2000 ...cation Developers, System Analysts, and Network Designers who operate in medium to very large computing environments that use Microsoft BizTalk Server 2000. Learners should have a minimum of one year's experience designing and developing distributed applications by using Microsoft technologies. Prerequisites include experience with XML and it is recommended that learners have experience with  more...

BizTalk Server 2000 Curriculum ...cation Developers, System Analysts, and Network Designers who operate in medium to very large computing environments that use Microsoft BizTalk Server 2000. Learners should have a minimum of one year's experience designing and developing distributed applications by using Microsoft technologies. Prerequisites include experience with XML and it is recommended that learners have experience with  more...

Visio 2000 Course Overview This course introduces students to Microsoft Visio 2000. Beyond a basic introduction, however, students will gain experience in creating project management, networking, database and TQM illustrations for IT organizations. Learn To Identify the tasks that can be performed using Microsoft Visio 2000 Enterprise Edition. Identify the components used for performing specific  more...

Enterprise Connectivity with J2EE V1 4 Advanced EJB Topics ...m Audience: This course is intended for programmers who are interested in updating their skills to the latest Java2 Enterprise Edition platform: SDK 1.4. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Message-Driven Beans (2 hours) Sequence the events in the life cycle of message-driven  more...

Enterprise Connectivity with J2EE V1 4 Advanced EJB Topics ...m Audience: This course is intended for programmers who are interested in updating their skills to the latest Java2 Enterprise Edition platform: SDK 1.4. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Message-Driven Beans (2 hours) Sequence the events in the life cycle of message-driven  more...

Enterprise Connectivity with J2EE V1 4 EJB Entity Beans .... Audience: This course is intended for programmers who are interested in updating their skills to the latest Java2 Enterprise Edition platform: SDK 1.4. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: EJB Clients (2 hours) Identify the code for declaring and using an EJB reference for  more...

Enterprise Connectivity with J2EE V1 4 EJB Entity Beans .... Audience: This course is intended for programmers who are interested in updating their skills to the latest Java2 Enterprise Edition platform: SDK 1.4. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: EJB Clients (2 hours) Identify the code for declaring and using an EJB reference for  more...

IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence Course Overview This is the second course in a two part series that students will be introduced to the concept of business intelligence. This course also covers administrative enhancements, and it discusses DB2 family enhancements. Learn To Identify the components of the data warehousing process. Identify the enhancements in Business Intelligence (BI) products available for DB2 version  more...

IBM DB2 Univ Database V7 1 Transition Part 2 Business Intelligence Course Overview This is the second course in a two part series that students will be introduced to the concept of business intelligence. This course also covers administrative enhancements, and it discusses DB2 family enhancements. Learn To Identify the components of the data warehousing process. Identify the enhancements in Business Intelligence (BI) products available for DB2 version  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify  more...

IBM DB2 Univ Database V7 1 Transition Part 1 Core Competencies Course Overview This is the first course in a two part series that students will learn about OLAP functionality, SQL and AD Enhancements. Additionally, this course covers Federated Databases and Extenders and what has been added in these areas. Learn To Identify the enhancements that emerged with each version of DB2. Identify the six main product editions of the DB2 family. Identify  more...

Java Exceptions Assertations ...clauses to handle exceptions. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.10 CEUs Language Options: US English Total Learning Time: 1.5 hours Objectives: Unit 1: Introducing Exceptions and  more...

Java Exceptions Assertations ...clauses to handle exceptions. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.10 CEUs Language Options: US English Total Learning Time: 1.5 hours Objectives: Unit 1: Introducing Exceptions and  more...

Advanced OOP Java Concepts ...ses a nonstatic member class. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Object Lifetime Identify  more...

Advanced OOP Java Concepts ...ses a nonstatic member class. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.20 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Object Lifetime Identify  more...

Intro to Object-Oriented Programming with Java ... modifiers supported by Java. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: Classes, Objects, and Arrays  more...

Intro to Object-Oriented Programming with Java ... modifiers supported by Java. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4.5 hours Objectives: Unit 1: Classes, Objects, and Arrays  more...

Java Operations Flow Control ...at uses the switch statement. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Data Type Conversion and  more...

Java Operations Flow Control ...at uses the switch statement. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.30 CEUs Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Data Type Conversion and  more...

Java Concepts ...s of the character data type. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.60 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Java Platform Concepts  more...

Java Concepts ...s of the character data type. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.60 CEUs Language Options: US English Total Learning Time: 2.5 hours Objectives: Unit 1: Java Platform Concepts  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...cians. This course is intended for network administrators who have passed Novell's CNE certification by taking either courses 520 and 525 or courses 560 and 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Establishing the Desktop Environment Duration: 2 - 3 Hour(s) Match each Workstation Manager feature with its capability. Identify the functions of NetWare  more...

ZENworks for Desktops 2 0 Part 1--Application Mgmt ...ators. This course is intended for network administrators who have passed Novell's CNE certification by taking either courses 520 and 525 or courses 560 and 570. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: ZENworks Installation Duration: 1 - 2 Hour(s) Identify the NDS Quick Design guidelines for the design elements. Identify the NDS Design guidelines for NDS  more...

GroupWise 5 5 Admin Part 3--System Maintenance ...is Skills-Based A udience System Administrators who are responsible for the setup, maintenance, and administration of a corporate groupware communication installation. Students should have administration experience with NetWare Administrator and NDS. They should also have an understanding of TCP/IP protocols and IP addressing, including DNS and DHCP. In addition, they should have  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices ...is Skills-Based A udience System Administrators who are responsible for the setup, maintenance, and administration of a corporate groupware communication installation. Students should have administration experience with NetWare Administrator and NDS. They should also have an understanding of TCP/IP protocols and IP addressing, including DNS and DHCP. In addition, they should have  more...

GroupWise 5 5 Admin Part 1--System Fundamentals ...is Skills-Based A udience System Administrators who are responsible for the setup, maintenance, and administration of a corporate groupware communication installation. Students should have administration experience with NetWare Administrator and NDS. In addition, they should have an understanding of TCP/IP protocols and IP addressing, including DNS and DHCP. This series is based on  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ... udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, & Administration (Course Series 72413 - 72420) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Network Address  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ... udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, & Administration (Course Series 72413 - 72420) and the first four courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Network Address  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ... udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, & Administration (Course Series 72413 - 72420) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Certificate Services  more...

Windows 2000 Network Infrastructure Admin --Part 4 Security ... udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, & Administration (Course Series 72413 - 72420) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Certificate Services  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ... udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, & Administration (Course Series 72413 - 72420) and the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Network  more...

Windows 2000 Network Infrastructure Admin --Part 3 IP Routing ... udience This series is designed for IT Professionals who are responsible for managing a Microsoft Windows 2000 network. Participants should have completed Microsoft Windows 2000 Installation, Configuration, & Administration (Course Series 72413 - 72420) and the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Windows 2000 Network  more...