Online Why eLearning

Word XP Proficient Expert ...ze Word XP Introducing Word XP - What Is Word XP? - Why Customize Word XP? Customize Menus - The Menu Bar - Create A Custom Menu Customize Toolbars - Toolbars - Customize A Toolbar Macros - Record A Macro - Edit A Macro - Copy, Rename & Delete Macros Format a Document Format A Page - Create & Format Document Sections - Verify & Clear Paragraph Formatting  more...

Talent Management Basics ...e asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an organization perform at its peak. It introduces and defines talent management,  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Foundations for Business Execution ...r eyes because they know things will never really change? Why don't new initiatives get off the ground? Why don't long terms goals get met? Why do things stay the same in business, even when change is critical to an organization's success? The answer lies in the art of business execution.Business execution is about achieving results. It's about turning ideas into actions and dreams into  more...

Motivating Employees Motivating Employees Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality  more...

Building Your Influence as a Leader ...Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence and persuade others are faced with  more...

Leading with Emotional Intelligence Leading with Emotional Intelligence Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture  more...

Leading Business Execution ...only to watch months slip by with those plans unexecuted? Why don't certain tasks get executed? Why do things stay the same, even when the change is critical to your team? This course provides you with techniques and strategies for executing business strategy, and more importantly, ideas on how to cultivate a culture that supports the active business execution needed to keep pace with today's  more...

Introduction to External Auditing ... Auditing Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the major legal  more...

Nonstatistical Analysis Methods in Six Sigma ...ix Sigma Black Belt (SSBB) Getting to the source of why something has gone wrong in a system or process is critical to identifying the changes necessary for resolving the problem. During the Analyze phase of a Six Sigma project, a Black Belt practitioner utilizes a variety of statistical and nonstatistical tools and methods for analyzing systems and processes to identify variation and  more...

Motivation and Communication in Six Sigma Teams ...a communication plan will be indispensable, outlining the why, what, who, where, and how of project communication. The communication toolkit is extensive, and team leaders need to know how to use the right tool for the job. This course offers strategies for effective team facilitation and communication, exploring basic skills, strategic plans, and useful tools for communication. This course is  more...

Six Sigma and Lean in the Organization ...Lean help organizations achieve their strategic goals and why so many successful organizations attribute their success to them. The course first introduces the key concepts and contributors associated with Six Sigma, and then moves on to basic Lean tools used to identify and remove waste and improve process flow. This course is aligned to the ASQ Certified Six Sigma Green Belt certification  more...

Introduction to Six Sigma ...mprovement in organizations. So, what is Six Sigma and why do so many successful organizations attribute their success to it? This course largely deals with answering these questions. The course traces Six Sigma's roots in traditional quality concepts, but also shows that it is not just about quality; it is also a metric, a philosophy, a balanced scorecard, and a quality management system.  more...

Interpersonal Communication Being Approachable ...feeling of standing alone, off to the side. Do you wonder why people seem to be drawn to certain individuals in the room? Those individuals probably faced the same feelings of uncertainty entering the room as you did, but the difference may be that they appear to be more approachable than you do. Approachability involves conveying your willingness to reach out and invite others in by initiating  more...

Problem Solving Digging Deeper ... of the problem are the cause-and-effect diagram and five-why analysis. Cost-benefit and force-field analysis help in choosing the best solution. This course helps you recognize the value of honest, fact-based analysis and demonstrates how the application of a few tools greatly assists you when determining the root cause of a problem and the best solution. The course first discusses problem  more...

Pursuing Successful Lifelong Learning ...ledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century, then this course is for you. Find out how lifelong learning strategies can enable you to develop your work skills and to manage your professional development. Don't wait until your supervisor initiates what you need to learn. It's time to take  more...

Effective Relationships with Customers ...tial model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer relationships, you also limit your growth potential. Developing strong, respectful  more...

Business Writing Know Your Readers and Your Purpose ...rpose will focus your message, making it clear to readers why it is important to them. In addition, identifying who your audience is and what your purpose is will guide you in selecting an appropriate tone for your business message. Tone is a significant element in writing one that affects how the reader will respond to your message. Tone refers to the writer's attitude toward the reader and  more...

Addressing and Redistributing E-mail ...k, how many have left you scratching your head, wondering why you received it in the first place? How many of those e-mails have you asking what exactly that e-mail has to do with you? With e-mail's prevalence as one of the main forms of communication in business today, it's essential that when sending an e-mail you get the distribution list right. Sending an e-mail to the wrong person, or  more...

Preparing a Business Case ...Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business  more...

Excel XP Proficient Expert ...Excel XP Introducing Excel XP - What Is Excel XP? - Why Customize Excel XP? Customize Menus - The Menu Bar - Create A Custom Menu Customize Toolbars - Toolbars - Customize A Toolbar Macros - What Is A Macro? - Record A Macro - Edit A Macro - Assign A Macro To A Toolbar Or Menu Work With Workbooks Create & Open Workbooks - Workbook Templates - Create & Save  more...

Accident Investigation and Reporting Accident Investigation and Reporting This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the  more...

Using Surveys to Measure Customer Satisfaction ... the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted in-house or by outside consultants. Not only must you measure the right areas--you must also have a system in place that will allow you to act on its findings.  more...

Leading a Customer-focused Team Leading a Customer-focused Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The  more...

Using Respiratory Protection ...h ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of respiratory hazards to which you may be exposed; specify the operation, limitations, and capabilities of respirators; identify respirator selection procedures and  more...

Regulatory Overview HAZWOPER ...gulatory requirements. Learner objectives are to: specify why regulatory standards are established, identify the scope and purpose of the Occupational Safety and Health Act (OSH Act), identify the purpose of the major regulatory agencies that establish regulations impacting the workplace (OSHA, EPA, DOT), identify the purpose of RCRA, CERCLA, and SARA, identify hazardous waste, identify the  more...

Facilitating Meetings and Work Groups Facilitating Meetings and Work Groups This situation is most likely familiar. You dread holding a meeting so much that you have butterflies in your stomach. People showing up whenever they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other  more...

PPE Repiratory Protection HAZWOPER PPE/Repiratory Protection (HAZWOPER) Equipment and devices have been developed over the years to protect the human body against a variety of environmental and physical hazards. Today, many forms of personal protective equipment (PPE) are available to protect you from injuries and illnesses. This training is intended to acquaint you with the different types and the correct selection of PPE.  more...

Program Life Cycle and Benefits Management .... This course describes the program life cycle, including why it's important to organize programs into phases, the key distinctions between program and project life cycles, and how program benefits and governance are managed across the life cycle. Also covered are the activities carried out in each phase of the program life cycle, with examples from different program scenarios. With a  more...

Progressing through the Complex Sale Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at  more...

Professional Networking Essentials Developing Confidence ...sional Networking Essentials: Developing Confidence Why can some people walk into a room and start making new acquaintances almost immediately? It's as if they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while  more...

Communication Strategies for the Remote Employee Communication Strategies for the Remote Employee With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move  more...

Performance Appraisal Essentials Planning for Appraisals Performance Appraisal Essentials: Planning for Appraisals The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the  more...

Critical Thinking Essentials Applying Critical Thinking Skills Critical Thinking Essentials: Applying Critical Thinking Skills Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or  more...

Tool Support in Software Testing ... software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software  more...

Configuration Mgmt Risks Incidents in Software Testing ... software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software  more...

Software Test Management ... software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International Software  more...

White Box Software Testing Techniques ... software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International Software  more...

Black Box Software Testing Techniques ... software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International Software  more...

Cisco Route 1 0 Implementing Path Control Cisco Route 1.0: Implementing Path Control Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 Policy-based routing allows administrators to route traffic along specific paths according to their needs and gives you greater flexibility in determining traffic patterns and best routes. Sometimes, simple destination-based routing is not  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ... protocol to obtain proper results. This course discusses why it is necessary to manipulate routing information. The implementation of redistribution in a multiprotocol network using Cisco IOS features, according to a given network design and set of requirements, is a primary learning objective of this course. Prefix lists, distribution lists, and route maps are described, and how to control  more...

Static Techniques Test Design in Software Testing ... software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg, and Erik van Veendendal, and the International Software  more...

Testing Throughout the Software Life Cycle ... software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software  more...

Fundamentals of Software Testing ... software testing methodology and principles. It explores why testing is necessary, the basic testing process, and the psychology behind testing. This course is one of a series intended to align with the Certified Tester Foundations Level Syllabus (the "Syllabus"). The authors, Thomas Muller (chair), Dorothy Graham, Debra Friedenberg and Erik van Veendendal, and the International Software  more...

Customer Driven Process Improvement Analyzing Process Problems ...roblem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint the changes necessary for resolving the problem and improving the process. This course describes how to identify process problems by doing a  more...

CompTIA Server 2009 System Hardware ...ds and the supporting architectures and explains when and why you would upgrade and configure your system's firmware. The course maps to CompTIA's Server exam, SK0-003, and covers the following exam objectives: 1.4 Explain the importance of a Hardware Compatibility List (HCL); 1.1 Differentiate between system board types, features, components, and their purposes; 1.2 Deploy different chassis  more...

Introduction to Sales ...ales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required for effective sales? This course highlights the important role that the sales function plays and describes how marketing and sales relate to each other. It outlines the roles and responsibilities of the Sales  more...

Strategic Sales Planning ...tomers? What value propositions are you offering them and why? How do you plan effectively in order to maximize revenues and develop strong customer relationships? The use of strategic sales planning is one way to answer these important questions. Defining and developing an effective sales strategy is an essential part of any sales function and has a significant impact on the success or failure  more...

Techniques for Communicating Effectively with Senior Executives Techniques for Communicating Effectively with Senior Executives Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out  more...

LBD: Understanding and Managing Behavior Examines why individuals behave the way they do and how behavior may be taught, changed, or modified. Historical foundations of the study of behavior and behavior managements, cultural influences, and ethical and legal concerns are also addressed.  more...

Why Involve Parents of Exceptional Children? Examines historical influence of parents in the provision of education to children with disabilities. Parents rights are also explored.  more...

Writing Web Content (Master Class)-Self Directed Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...

Herbal Energetics: Learn How Herbs Work Within Your Body ... this course will help you understand Herbal Energetics?- Why and How to use Herbs. As Alternative Health goes mainstream the need to understand these alternatives has increased. Natural doesn`t always mean Safe. Just because herbs are natural - you must not automatically assume that they are safe for you. No two people are alike and according to your body?s individual needs some herbs could  more...

Nutritional Herbalism: Learn How Herbs Work Within Your Body ...his course will help you understand "Herbal Energetics" - Why and How to use Herbs. As Alternative Health goes mainstream the need to understand these alternatives has increased. Natural doesn`t always mean Safe. Just because herbs are natural, you must not automatically assume that they are safe for you. No two people are alike and according to your body`s individual needs some herbs could  more...

Object-Oriented Analysis & Design using UML ...in a step-by-step modeling of the same. Topics Covered : Why OO, What is UML, Outline of development process, Use Cases, Class Diagrams( basic concepts ), Interaction Diagrams, Class Diagrams( advanced concepts ), Packages & Collaborations, State Diagrams, Activity Diagrams, Physical Diagrams, Case study using UML. Prerequisite : Some analysis & design experience is helpful. Software/Hardware  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...ing! Thanks again for your lessons!" You may be wondering why you would need to learn HTML when there are so many programs available that will build web pages for you. Well, this is what two people have written the author of these lessons. These are representative of many similar emails that have been received: Mat from Idaho writes "I want to thank you for these great lessons. It has proved  more...

Medical Office Specialist Training I (No Terminology) ... rewarding career in a growing and recession proof field. Why take this Medical Office Specialist training course? With the right credentials, you will be readily employable. Gain your technical education the modern way by learning on your own time, at your own pace, at home. Plan to complete approximately 240 hours of study at your own pace and on your own schedule. There are no educational  more...

Medical Office Specialist Training II (With Terminology) ... rewarding career in a growing and recession proof field. Why take this Medical Office Specialist training course? With the right credentials, you will be readily employable. Gain your technical education the modern way by learning on your own time, at your own pace, at home. Plan to complete approximately 4 months of study at your own pace and on your own schedule. There are no educational  more...

Health Care Reporting and Presentations This is a complete and comprehensive course on creating and communicating health care information in a clear, concise presentation form. This 6-week course will prepare you very well to communicate with your supervisors, board members, and peers. You will review the basics of who, why, and HOW of effective reporting and presenting. In brief, it covers: Reviewing the Basics: ? What?s My Message?  more...

Mastering RoboHelp Office 2002 ...Why pay hundreds of dollars for basic/intermediate RoboHelp training? Learn the basics of WinHelp, WebHelp and HTML Help development--plus real world tricks and tips--with this 200-page tutorial manual. Provides the basics of online Help development along with fast-paced tutorials that will have the novice Help developer creating RoboHelp and RoboHelp HTML systems in no time! Getting Started  more...

Ready, Set, XML for Non Programmers ...new Web content and e-commerce. In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a parser, that monitors the tags you write to make sure they are correct, then checks the structure of your document,  more...

Introduction to XML ...t and e-commerce. In this self-directed course you learn why XML is becoming a key standard on the Web, how it changes the way you write content, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a parser that monitors the tags you write to make sure they are correct, then checks the structure of your  more...

Creating Outstanding Online Help: A Self-Directed Study (Software Industry) This course is for you if you have some experience as a Technical Writer (but not much creating online help)and are looking to enhance your skill set. This course demonstrates - through self-directed study - the initial process of creating effective online help by starting with a solid outline. The major assignment is to create a detailed online help system outline and submit a mini-essay about  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) If you have little or no experience in creating online help this course is for you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another  more...

Learn Authorware In 45 Days ...why of learning how to develop multimedia programs using a very powerful authoring program called Authorware. You will need to purchase a textbook, which includes the Authorware program. The textbook guides you step by step through the development of several Authorware projects. The course length of time is based on the free usage of the 45 day trial version of Authorware. An instructor is  more...

Learn How to Repair Computers: Get Certified in 7 weeks ...ter will be covered along with how each section works and why it works. One other piece of information that is vital to know - every lesson will also cover A+ certification so it will be imperative you pay attention to each word in each lesson. There will also be an actual sample test at the end of the course. By the time, you finish this course in 7 weeks; you will know what makes a computer  more...

Appreciating Personality Differences ...why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita ™s each persona ™s unique style that creates a more complete workplace! Thata ™s why ita ™s important to identify both your own personality style and the differing styles of others. Understanding these style differences will  more...

Dramatically Increase Sales With Minor Web Site Changes and Adjustments! ...akes the difference? In this tutorial I will show you: 1) Why visitors enter and quickly exit from most web sites - before even reading the sales material. 2) How some sites have solved this problem. Also, you will learn how many Las Vegas casinos lure visitors in and entice them to spend their money. And how this knowledge can help you in setting up your own web site! And finally, I`ll give  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...ously learning how to effectively communicate it. That is why throughout the program we evaluate your progress and ultimately select a group of individuals to actually pitch their ideas to a round table of entrepreneurship investors and experts. This is one of the toughest feats to pull off in the business world and we take pride in being able to assemble a key group of experts to give you the  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home A Trump U Course-If you ever plan to buy a house this course can save you money, time and aggravation. This course will give you expert instruction, including video tutorials that can save you thousands and position you for success and security in your personal real estate investments. Students may complete this course within a reasonable period of time. Contact Hours give an indication of how  more...

Cisco CCNA WAN Protocols HDLC, PPP This Unit introduces you to various WAN services, Point-to-Point Protocol, SDLC, HDLC and DDR supported topologies. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces you to the various WAN services, such as Frame Relay, ISDN, and X.25. It explains the connection  more...

Using the Power of the iPod in Education: An Overview ...en-day online course. In this course, teachers will learn why and how the iPod can improve the education that they are offering to their students. They will learn the pedagogical advantages that can be offered as well as the theoretical underpinnings of these important benefits. Using the Power of the iPod in Education: An Overview Schools are evolving in educational goals and are using  more...

Accounting In An Hour ...stions like these with confidence: What does EBITDA mean? Why is budgeting so important? What is the difference between cash flow and profitability? What is the difference between an Income Statement and a Balance Sheet? If you?re unsure about even one of those questions, that confirms you?re not able to contribute as well as others at meetings where finance is discussed. You?ll never be  more...

AS9100 Aerospace Standard General Employee Training AS9100 is a quality management system (QMS) developed by the International Aerospace Quality Group, or IAQG. Many suppliers to the aerospace industry are required to have AS9100 Registration. This course provides a basic understanding of AS9100: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it  more...

Bartending the Easy Way-Online ... to make the contacts yourself, just like any other class.Why are there so many bartenders who have never taken any kind of class? Bartending requires confidence, intellect, common sense, patience, endurance and multi-tasking skills, which cannot be taught in any bartending class. Bartending the Easy Way will teach you everything you need to know to be a working, professional bartender.Can an  more...

Bartending to the Max-Online ... to make the contacts yourself, just like any other class.Why are there so many bartenders who have never taken any kind of class? Bartending requires confidence, intellect, common sense, patience, endurance and multi-tasking skills, which cannot be taught in any bartending class. Bartending to the Max will teach you everything you need to know to be a working, professional bartender.Can an  more...

Demanding Customers ...e participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn ™t right, but who is a customer, and who with skill will still be one in the future. This course can be completed as quickly as you care to. Student is given 90 day access. Demanding Customers The  more...

Green Driving Techniques Learn how to drive smarter and more efficiently to reduce your fuel consumption and lower your environmental impact. Green Driving Techniques We all notice the impact of fuel prices in one way or another, whether it is the cost of our daily commute or work-related driving, or higher prices for food and other consumer products. People are also increasingly concerned about their individual  more...

Listening Skills for the Workplace ...ay life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s competitive business environment can lead to costly errors, wasted time, an absence of teamwork, unsatisfactory service and  more...

Professional Bar Management Mastery Level Certification ...self in time saved and profits earned over and over again.Why do I have to learn all about bartending to be a bar manager? You can?t possibly be a good bar manager without having been a bartender. If you don?t know the job at the hub of all sales, then you will rely on your employees to make decisions. Your bartenders will actually be running the business, not you.How much time does  more...

The Art of Active Listening ...Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of  more...

Whistleblowing When How and Why The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget, and fraudulent claims may total $50 billion this year. One major source of fraud is the submission of false claims for government funds, such as Medicare and Medicaid. Whistleblowing The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget,  more...

Essential Spanish ...unger people of the same age, or between friends. This is why we have two couples: Tony and Kate are friendly and informal: Se?or L?pez and Se?orita Fern?ndez are more formal - but still friendly of course! After each scene there is a short test to check how you are doing, and at the end of the course a longer exam that will review all of the topics covered by the course. To study the course  more...

Java 2 - Introduction This course provides students a general overview and understanding of the Java 2 Programming Language. This unit will discuss Java history and the main features of the Java language. You will learn how Java differs from C++, and what types of unique features are available in the Java language. You will also learn why the Java Virtual Machine is considered the core of the Java platform.  more...

Dealing with Customer Complaints ... resolve the situation. During this program, you'll learn why an organization should seek customer complaints, and learn appropriate customer service responses. You'll also learn a technique to help work through challenging customer service situations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and  more...

Writing Web Content (Master Class) ... tactics to adopt when writing, background on ?the reason why,? before-and-after examples, advice on how the guideline should be adapted for particular audiences, challenges, and answers. You?ll write lots of short passages, review the prose on public sites, and evaluate how well these sites follow our guidelines. The instructor Anthony Agerskove will give you feedback and important insight on  more...

Adobe 80 Course Online Library ...es gives you total and complete access for one full year. Why enroll in a single online course when you can have access to 80 different Adobe courses? Updates to course content are continuously made. Adobe 80 Course Online Library Experience the power of visual learning at it very best. Train at your own pace and work alongside industry experts. This comprehensive library of 80 Online Courses  more...

Introduction to Work Force Generations ...Why do people seem so different in what they value, how they live, and how they behave at work? The worlds your co-workers grew up in may have been very different. There are four generations interacting in the work world of today: the silent generation, baby boomers, Generation X, and Generation Next. The differences among these four generations can cause major differences in behavior and  more...

Leading by Enabling ... more choices and fostering competence. You'll understand why offering visible support to your people makes them able to "make the call" when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will understand the importance of developing shared goals and integrative  more...

Managing as Coach and Counselor "The ripest peach is highest on the tree." "A man's reach should exceed his grasp." How do you motivate employees to go after "the ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence.  more...

A Primer for Ensuring Accountability "You are either part of the solution or part of the problem." That assertion from Eldridge Cleaver is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability  more...

Accounting Fundamentals How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting  more...

International Finance Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide  more...

Building a Firm Foundation ...ill help you set the stage for success. You'll understand why hiring is the key to your organization's success, and you'll learn about the legalities of hiring. You'll explore various hiring options and the advantages and disadvantages of each option. You'll discover what you can do to market the opportunities your organization offers and what it takes to make your company a great place to  more...

Analyzing Workplace War Zones A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...

Doing Business with Independent Contractors Do you know the difference between an "employee" and an "independent contractor "? Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law  more...

Developing Career Plans for Your Technical Professionals ...Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as  more...

Building Brand Equity ...ber of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand equity adds dollar-value to a company's worth.So, what are the components that make brand equity? How do  more...

Evaluating Brand Effectiveness ... Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity.Where can you start? By learning everything you can about your target market's knowledge structures. Measuring knowledge structures leads to the unveiling of where your brand ranks in the consumer's mind. You will apply  more...

Strategies for Facilitating Critical Thinking ...conomic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today, people at all levels of the organization are asked to think in new ways about themselves, their work, and their organizations. In this course, managers can learn a variety of strategies to encourage the development of critical thinking skills  more...

The Who What Why of ISO 9000 2000 This course provides a brief history of the International Organization for Standardization (ISO). It outlines ISO's mission and structure by examining the three standards that comprise the ISO 9000 family of standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. This course also presents the universal quality fundamentals that form the foundation of the concepts and practices required by the  more...

Lean Techniques ...ells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to give the customer what he wants exactly when he wants it? Yes, but the furniture store is not a lean business. In fact, the furniture industry uses batch and queue processes that inconvenience the customer at every turn. In this course, you'll learn how lean techniques can help organizations maximize value  more...

Supply Chain Management What is Supply Chain Management? Why has it become such a hot topic for discussion and analysis in recent years? This course shows how a more thorough understanding of this three word catch phrase can improve the flow of material through your organization, increase customer satisfaction, and help you to establish high quality vendor relationships.  more...

Why Customer Driven Today in America, the emphasis is on service. Health care organizations, insurance agencies, investment brokers, and accountants sell services rather than products. As the popularity of the Internet increases, all companies are forced to focus on service through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming the  more...

What Is Systems Thinking ...Why is it important to understand systems? How can you use systems thinking to manage your organizations more effectively? Systems thinking enables you to delve into the inner workings of your organization to get to the core of what drives your company forward--or backward. Not only will you solve problems, but you will also be able to change the thinking that leads to the problems in the first  more...

Systems-thinking Models and Thinking Skills How is "systems" thinking different from everyday thinking? Learning to apply systems thinking involves more than just knowing what it is. There are many ways to look at a problem, and how you approach it can drastically change the outcome. This course looks at the four-step systems-thinking method for addressing issues. It covers four different styles of thinking: dynamic thinking, big-picture  more...

Managing the Execution and Control of IT Projects ...cent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this course, you will learn valuable strategies for managing your project. You  more...

Dreamweaver MX Advanced ...g Definitions Existing Sites FrontPage Sites CSS Overview Why CSS Understanding CSS Local Styles Linked and Import Directive Inheritance The Cascade Specificity Class and ID Selectors CSS & Dreamweaver MX DWMX and CSS CSS Positioning Static DIVs Creating a CSS File CSS and Link States Styling with Classes Sizing Text Line Height Background Color Background Images Link Elements Advanced CSS CSS  more...

Experiencing Anger Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with  more...

Crafting Deals "A wise man will make more opportunities than he finds." Could Francis Bacon possibly have been wondering about how to make the most out of his dealings with other people when he wrote those words? Do you ever wonder about your own ability to create opportunities for yourself? Think of something that you really wanted in the past. It could be anything--a promotion at your workplace, a new car, or  more...

Connecting and Communicating ...nd yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale Carnegie understood the complexity of human interaction when he said, "When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion." In this course, you will discover methods of emotionally connecting with people in ways that capture their  more...

The Process of Negotiation ...erstanding that fear is a form of stress can help explain why it can crop up during the negotiation process if you are unprepared. Feelings of uncertainty can wreak havoc with any deal. The intent of this course is to prepare you to negotiate from a place of strength, not fear. The process and stages of negotiation are explained in a step by step, practical way. Investigator, presenter,  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

Inbound Call Center Technology ...anager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how to protect your call center through Disaster Recovery Planning. Understanding inbound call center technology is one  more...

Brand Management Developing a Brand Strategy ...and. Given a scenario, analyze why your new product failed. Audience The target audience for this series is brand managers, product managers, and marketing personnel who wish to learn to interpret the potential affects of various brand strategies and tactics and assess the value of any type of brand. Deployment Options e-Learning Accreditation NASBA  more...

Brand Management Integrated Marketing ...he steps you took to create an implemented brand, explain why it was important to do so, and encourage Susan to comply with that strategy as she leads the online commerce effort. Unit 2: Brand Driven Marketing (0.5 - 1 hour) Identify the three parts of an organization that should be aligned through an integrated brand proposal. Select ways to  more...

Sales Skills Gaining Customer Commitment ...his answers, you will learn about the process of selling, why it is important to acquire written consent from a client, and the benefits of maintaining relationships with your clients. Unit 2: Building Relationships (0.5 - 1 hour) Complete three actions to help you when building relationships with clients. Demonstrate honesty, authority,  more...

Sales Skills Effectively Closing a Sale ...ow to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close during a sales call, some common closing techniques, and  more...

Strategic Management Establishing Strategic Focus ...nefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic management. Apply  more...

Managing Business Risk Developing a Risk Management Plan ...nagement. Identify the reasons why risk management is becoming more important. Identify methods that can be used to assess potential risks. Sequence the steps for implementing a risk management plan. Audience The target audience for this program is Team Leaders, Directors, and Managers. Deployment Options  more...

Advanced Six Sigma The Define Phase of DMAIC ...g a basic understanding of the Kano Model Utilizing the 5 Why root cause analysis technique to obtain a deeper understanding of the customer's needs and wants Specifying Critical to Quality (CTQ) characteristics. Learn To: Use DMAIC to resolve problems. Finding & Engaging the Six Sigma Champion within a Company. Setting project expectations regarding duration, time involved,  more...

PDM and SAP R 3 PDM Introduction ...nt. Product Life Cycle. PDM Reference Architecture. Why PDM? Coexistence of PDM and ERP Systems. Product Data in R/3. PDM in the Integrated R/3 Process Chain. PDM Basic Data. PDM Document Management. Classification/Configuration. PDM Classification. PDM Configuration. Process and Project Management. PDM Engineering Change Management. Workflow. CAD Interface.  more...

Business Intelligence ...on takes a closer look at general principles and explains why business intelligence is necessary from the point of view of top management. Possible solutions are also discussed. Due to the complexity of the subject matter, this section focuses on the basic principles of business intelligence itself and not on how it interacts with related areas. The second section takes a more detailed look at  more...

Data Modeling - Create Basic Models ... Identify conceptual terms and logical terms. Identify why different terms are used within conceptual and logical modeling. Identify the reasons for modeling information. Identify the consequences of not modeling information. Identify what is involved in ER modeling. Identify what is involved in the technique of Normalization. Identify why information is hardware and software  more...

Data Modeling - Develop Depth to Your Models ... caused by too much divergence in an ER model. Identify why transferable relationships are needed. Identify what a transferable relationship is. Identify the symbol used to show non-transferability. Identify the consequences of creating a non-transferable relationship. Unit 2: The Technique of Normalization Duration: 2 - 3 Hour(s) Identify the reasons for performing  more...

Process and Function Modeling ...ncluded in the application function hierarchy. Identify why the order of the functions is unimportant in the function hierarchy. Identify why common functions are eliminated from the application function hierarchy. Identify the rule to follow when minimizing the number of functions in a group. Arrange the processes created in the process models into logical groupings in the function  more...

Object Analysis Design Design Implementation ...Deployment Diagrams in Object Oriented Design. Identify why Software Components are deployed to Physical Hardware. Unit 3: Object Oriented Design Duration: 2 Hour(s) Identify the use of Encapsulation in Object Oriented Design. Identify the three levels of Operation Visibility in UML. Identify the features of the special Classes commonly used in Object Oriented Design.  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 ...stems Duration: 1 - 2 Hour(s) Identify the reasons why OLTP systems are inadequate for decision support. Identify the OLAP Services features. Identify the features of the OLAP Services architecture. Match the activities in building an OLAP Data Warehouse with the tasks involved in the activities. Identify the advantages of aggregation. Select the most appropriate table to answer a  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...n functioning link by using Content Analyzer. Determine why it takes very long to download a page by using Content Analyzer. Match the common tasks performed in managing links with their procedures. Fix a broken link by using Windows NT Explorer. Generate a Site Summary report by using Content Analyzer. Identify the uses of a Site Summary report. Match the preconfigured searches in  more...

NDS Design and Implementation Part 1 ...NDS Design Theory Duration: 1 - 2 Hour(s) Identify why NDS design is important to the success of a network. Identify the tasks of personnel roles needed in NDS design. Identify the phases of the NDS design cycle. Identify the design implications of merging two companies. Unit 2: Designing an NDS Tree Duration: 1 - 2 Hour(s) Sequence the steps to design an NDS tree. Match  more...

Paint Shop Photo Album 5 ...rs who possess some PC experience, but need to understand why and when they would use Paint Shop Photo Album. Deployment: Self-Study Language Options: US English, Spanish, Italian, French Total Learning Time: 2 hours Objectives: Unit 1: Paint Shop Photo Album Identify elements of the Paint Shop Photo Album main window. Identify options for  more...

Windows 2000 New Features ...ote administration in Windows 2000. Identify the reasons why directory services are needed. Identify the features of Active Directory. Identify the components of Active Directory. Identify the features of replication in Active Directory. Identify the features of DNS components. Identify the new hardware support features of Windows 2000. Identify the characteristics of file systems and  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...f the free memory allocated to the large pool. Determine why the server could not allocate the required memory for the large pool. Unit 3: Tuning the Database Buffer Cache Duration: 1 - 2 Hour(s) Identify the characteristics of the buffer cache. Sequence the five steps that the server process performs when managing the buffer cache. Identify the events that cause DBWn to write  more...

Java Exceptions Assertations ...der exceptions, the course covers what are exceptions and why they arise. The course also covers types of exceptions, exception handling, and the ways to declare and throw exceptions. Under assertions, the course focuses on assert statements, compilation of classes that use assertions, enabling and disabling assertions at run time, and uses of assertions. Learn To: Identify key  more...

Java Exceptions Assertations ...der exceptions, the course covers what are exceptions and why they arise. The course also covers types of exceptions, exception handling, and the ways to declare and throw exceptions. Under assertions, the course focuses on assert statements, compilation of classes that use assertions, enabling and disabling assertions at run time, and uses of assertions. Learn To: Identify key  more...

XML Programming--Part 1 Components Style Sheets ...iew This first course in the series will teach learners why XML is useful for developing Web and enterprise applications and the basics about how to write XML well-formed documents. It will cover the history of XML, the features and benefits of XML, writing XML documents, and using style sheets, including Cascading Style Sheets (CSS) and the Extensible Style Language (XSL). This course will  more...

XML Programming--Part 1 Components Style Sheets ...iew This first course in the series will teach learners why XML is useful for developing Web and enterprise applications and the basics about how to write XML well-formed documents. It will cover the history of XML, the features and benefits of XML, writing XML documents, and using style sheets, including Cascading Style Sheets (CSS) and the Extensible Style Language (XSL). This course will  more...

Enterprise Connectivity with J2EE V1 4 EJB Entity Beans ...ent JAR file. Identify the type of bean and the reason why it should be used to create a specified component in a scenario. Distinguish between Container-Managed Persistence (CMP) and Bean Managed Persistence (BMP) entity beans. Sequence the stages and events in the life cycle of an entity bean. Audience: This course is intended for programmers who are interested in updating  more...

Enterprise Connectivity with J2EE V1 4 EJB Entity Beans ...ent JAR file. Identify the type of bean and the reason why it should be used to create a specified component in a scenario. Distinguish between Container-Managed Persistence (CMP) and Bean Managed Persistence (BMP) entity beans. Sequence the stages and events in the life cycle of an entity bean. Audience: This course is intended for programmers who are interested in updating  more...

Advanced Project Leadership Selling Project Mgmt to the Organization ...ctors that are important to senior executives. Identify why it is difficult to sell project management to senior executives. Identify effective methods for selling project management to senior executives. Select the appropriate approach to be used with different types of senior executives. Unit 3: Implementing Project Management (1 hour) Identify reasons for implementing project  more...

Self Development Motivating Yourself to Perform ...r the exhibit are behind schedule, and you must determine why you are not completing your assigned tasks on time. During your conversation, you must help each other overcome procrastination, so you can get the exhibit ready on schedule. Unit 3: Applying Self-Discipline (0.5 - 1 hour) Identify the benefits of self-discipline. Select role models  more...

Balanced Scorecard Corporate Strategy ...alizing strategy in an organization. This course explores why corporate strategy is important, the process of formalizing your corporate strategy, and aligning the organization to the strategy. Learn To: Identify the difference between strategic planning and operational efficiency. Identify the importance of strategic planning. Identify the core principles of strategic planning.  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ... performing regular system checks. The curriculum teaches why and how to maintain server logs, as well as a test environment and it introduces learners to the features of NDS and troubleshooting tactics. It teaches server background processes, as well as how to perform partition and replica operations within the Novell NDS environment. It covers how to remove a server, how to amend the  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ...k by performing regular system checks. The course teaches why and how to maintain server logs, as well as a test environment and it introduces learners to the features of NDS and troubleshooting tactics. Learn To • Identify the features of NDS 8 and upgrade to NDS 8. • Identify the frequency of performing NDS health checks and the prerequisite steps to perform the NDS health  more...

mySAP com - Overview ...ssibilities that mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle, describes the different types of hosting available, and presents various business applications supported by mySAP.com. Learn To: o Identify mySAP.com Basics. o  more...

Business Travel Safety Forming a Corporate Travel Safety Program ... choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling. Learn To Develop a travel safety program. Choose a corporate travel agency. Prepare for emergencies before traveling. Plan and practice how to respond to  more...

Business Travel Safety Safety Measures for Travelers ...el Safety: Safety Measures for Travelers," you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when traveling and some  more...

Organizational Skills Managing Information ...ocess. Through your questions and answers, you will learn why it is important to identify your priorities, note information sources, focus your information, and organize your information. Unit 3: Managing Incoming Information (0.5 - 1 hour) Use speed-reading to improve your reading skills. Draw concept maps when taking notes.  more...

Database Technologies Relational Database Fundamentals ...ve this course with a solid foundation in the 'what' and 'why' of relational databases, plus an introduction to the 'how' of data modeling and design. Learn To: o Identify database concepts, database models, and logical modeling. o Identify entities, relationships, and the physical design of relational databases. o Identify relational data structure principles, normalization, and index  more...

Database Technologies Introduction to SQL ...nd querying data). Learn To: o Identify what SQL is, why and where it is used. o Identify how to retrieve data from a database. o Identify how to order, limit, and group their query results using various SQL clauses, keywords, and operators. o Identify how to use arithmetic operators, single row functions, and group functions to manipulate query data. o Identify how to retrieve  more...

Financial Statements Reading Analyzing an Annual Report ...notes of disclosure that will help the student understand why it is important to create, analyze, and comprehend annual reports. Learn To • Select the purpose of an annual report. • Identify the key components of an annual report. • Identify information a company must disclose in an annual report.  more...

Budgeting Creating Analyzing a Budget ... 2 to 4 hours Objectives Unit 1: Understanding Why Businesses Budget (0.5 - 2 hours) List the five purposes of budgeting. Identify your responsibilities when creating a budget. List the various types of budgets. Demonstrate an understanding of different types of budgets. List the steps of the budgeting process. Simulation Overview: In this simulation, you will meet  more...

Interpersonal Communication Listening Skills ...ation (0.5 - 1 hour) Recognize why listening is important. Understand how listening is beneficial. Increase productivity by listening. Avoid common misconceptions about listening. Understand the difference between hearing and listening. Simulation  more...

Interpersonal Communication Effective Communication ...ments of communication. Understand why effective communication is important. Manage the roles of communication. Know the steps of the communication process. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will  more...

Interpersonal Communication Telephone Skills ...lls and making outbound calls. You are trying to discover why your company's Shipping Department did not deliver an order to one of your company's product vendors. You must identify various callers' needs and use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1 hour) Use screening methods. Create  more...

Grammar Skills An Introduction to Basic Grammar ...earn To To identify reasons why a knowledge of good grammar is important. To identify rules for creating the plural form of a noun. To identify rules for forming a possessive noun. To identify categories of pronouns. To identify uses of reflexive pronouns.  more...

Effective Presentations Planning a Presentation ... (0.5 - 1 hour) State the reason why effective presentations are important. Identify the six common types of presentations. List the steps in the process for planning a presentation. Simulation Overview: In this simulation, you will meet with Greg Baldwin, one of Icon  more...

Effective Presentations The Presentation Process ...tions, you will identify what extemporaneous speaking is, why it is beneficial, and how to prepare an extemporaneous presentation. Unit 2: Preparing to Speak (0.5 - 1 hour) Apply four steps to help reduce your fear of speaking. Use four activities to help you remain calm before a presentation. Take actions to remain calm  more...

Communicating w Difficult People Working with Difficult Employees ...ersonality. Identify three reasons why some managers avoid addressing difficult employees. Apply the proper motivational techniques for each difficult personality type. Simulation Overview: In this simulation, you will be meeting with three members of your Marketing Department Colleen Ford, Terry Jones,  more...

Call Center Mgt Measuring Quality Performance ... Select the five factors that determine why customers hang up. Identify the steps of the customer resource management process. Choose methods for managing call volume. Apply methods for managing call volume. Identify guidelines for establishing and maintaining a virtual response unit.  more...

Customer Relationship Mgt Implementing CRM ...ived a proposal from The Glen's marketing staff outlining why the implementation of a CRM system would help focus marketing efforts and help build relationships with clients and potential clients. Intrigued by the proposal, the Board of Directors agreed to investigate the possibility of implementing CRM. Your goal for the simulation is to explain how CRM can help The Glen achieve its goals and  more...

Workplace Aggression Recognizing Aggressive Behavior ... Recognizing Aggressive Behavior, participants will learn why workplace aggression is an important issue that they must be able to identify in their workplace. They will learn what sources contribute to workplace aggression, as well as the three stages of aggressive behavior. Upon completing this program, participants will also be able to identify the nine profiles of aggressive employees and  more...

Workplace Aggression Defusing Aggressive Situations ...h aggressive employees. Understand why communication is important when addressing aggressive employees. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss methods of effectively handling workplace aggression. Through your questions, you will identify when  more...

Workplace Aggression Taking a Proactive Approach ...take a proactive approach. Explain why customization is important when being proactive. Simulation Overview: In this simulation, you will meet with Maxwell Carson, Icon's Director of Human Resources, to discuss the importance of taking a proactive approach toward workplace aggression. Through your questions, you will learn  more...

Wireless LAN Security Part 1 Specifications Standards ...criptions. To identify reasons why security is important in a wireless network. To match attack types with their descriptions. To identify business risks associated with data transmission. To identify features of electromagnetism. To identify features of Radio  more...

Recruiting Retention Keeping Your Good Employees Recruiting and Retention: Keeping Your Good Employees offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention.  more...

Exit Interviewing Skills Conducting an Exit Interview ...is simulation, you will meet with Amy Jenkins and discuss why it is important to conduct exit interviews with departing employees, as well as establish effective guidelines for doing so. In the second part of the simulation, you will meet with Dean Kramer. Dean is upset at how several issues were handled following a recent reorganization of the department and has decided to leave the company.  more...

Exit Interviewing Skills The Termination Process Exit Interviewing: The Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a  more...

Human Resource Law Americans With Disabilities Act ...tection it provides to covered employees, and the reasons why an individual covered under the ADA is qualified for a job. Unit 2: Employer Duties (0.5 - 1 hour) Identify the definition of reasonable accommodation. Sequence the steps used to identify reasonable accommodations. Follow the steps used to identify reasonable  more...

Leadership Development Leading the Way ... aspects of leadership. Understand why a vision is important to providing leadership. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have  more...

Leadership Development Motivation ...ployee (0.5 - 1 hour) Understand why individual motives vary. Differentiate between personal and social needs. Identify the major types of motivators. Choose the best motivator for a given circumstance. Simulation Overview: In this simulation, your Customer  more...

Managerial Leadership Creating a Vision Managerial Leadership: Creating a Vision provides students an overview of organizational leadership and its role in guiding the organization toward vision fulfillment. The program highlights questions to ask when defining an organization's vision, basic steps to complete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for  more...

Business Problem Solving Problem Solving Fundamentals ...ointed questions, Roger will take you through the reasons why there is such a strong need for effective problem solving at the organizational level. In addition, he will help you determine how best to understand a particular problem and the steps you need to take in order to solve it. Unit 2: The Effects of Problem Solving (0.5 - 1 hour) Identify the elements of an  more...

Delegation Understanding Delegation ...ace. Outlining the benefits of delegation and the reasons why it is so important, the course then teaches the positive results of delegation as well as how to identify potential delegates and some strategies for managing them effectively. The course encourages learners to examine their existing supervisory and delegation skills before teaching delegation styles and the characteristics of good  more...

Delegation Monitoring Evaluating Results ... feedback To identify reasons why delegates resist taking ownership of tasks To identify how Maslow a a s Hierarchy of Needs impacts delegation To identify a coaching process for delegates To identify steps to develop a delegation plan Audience This series is designed for  more...

Employee Performance Resolving Conflict ...mation (0.5 - 1 hour) Understand why conflicts occur. Know the two kinds of conflict that can develop. Understand how conflict can benefit an organization. Differentiate between conflict resolution and conflict management. Simulation Overview: Each of the  more...

Essentials of Management Creating a Positive Workplace ...on. Learn To Understand why positive employees help an organization succeed. Meet the needs of employees in order to motivate them to behave positively. Effectively address specific negative attitude types. Use the ADDRESS acronym for dealing with any negative attitude type.  more...

Conducting Meetings The Meeting Process ...mation (0.5 - 1 hour) Understand why meetings should be conducted. Learn the difference between formal and informal meetings. Recognize common misconceptions about meetings. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process for  more...

Change Management Managing Change ...a plan for a change. Identify why employees resist change. Control a crisis situation. Audience This course is for managers responsible for helping employees handle organizational changes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs  more...

Correcting Performance Problems Disciplining Employees ... an employee. Identify the reasons why you may want to include a third party in a disciplinary meeting. Involve a third party in a disciplinary meeting. Arrange the steps of the process for preparing for a disciplinary meeting. Prepare for a disciplinary meeting by following the appropriate steps.  more...

Managing Performance Establishing a Peformance Plan ....5 - 1.5 hours) Identify reasons why creating a performance plan is important. Conduct a performance planning meeting using the nine-step process. Identify the steps of conducting a performance planning meeting. Develop effective performance goals. Recognize characteristics of  more...

Windows Server 2003 Managing a Server Env Part 1 ... accounts. To identify reasons why users are locked out of accounts. To identify options for resetting accounts. To match types of groups with their features. To identify guidelines for naming groups. To create a group. To identify  more...

Coaching Building Relationships ...1.5 hours) Identify four reasons why some managers avoid coaching. Identify the characteristics that differentiate coaching from managing. Select the characteristics of a good coach. Establish a coaching relationship with an employee by following recommended actions. Communicate  more...

Coaching Communicating with Employees In Coaching: Communicating with Employees, you will learn how to use appropriate language during a coaching session, recognize factors that can distort your message, and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when  more...

Business Ethics Organizational Ethics ... (0.5 - 1 hour) Identify reasons why organizations should be ethical. Recognize the categories of functional area ethics. Avoid common pitfalls of specific functional area ethics. Identify the principles for highly effective firms. Demonstrate the principles for highly effective  more...

Managing Change Implementing the Change Process ...Managing Change: The Change Process a ? you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will be able  more...

Managing Change Overcoming Change Obstacles ... complacency, and crises, three main obstacles to change. Why a commitment to change is important, and how best to communicate during a change, are also covered in this course, as is the importance of change teams and the different types of change teams that exist. Learn To Identify the various negative reactions to change. Encourage  more...

Managing High Performers Creating a Retention Strategy ...ning high performers List reasons why high performers remain with an organization. Identify guidelines for selection and orientation. Simulation. Unit 3: Using a Retention Strategy (1 - 1.5 hours) Identify guidelines for using exit interviews to improve retention of high performers.  more...

Managing High Performers Implementing Recognition Programs Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company a a s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each.  more...

Project Management Project Management Framework ... learn the importance of projects within an organization, why all projects should be tied to an organization's strategic plan, and the five major activities involved in managing a project. You will also learn the differences between projects and programs and how a project life cycle differs from a product life cycle. Finally, you will learn the role of project management process groups in  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders a a needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it  more...

Advanced Project Mgmt Setting Up a Project Office ...office could standardize. Identify why reviews and audits should be included in project schedules. Identify what a project office can do to help manage an organizations's resources. Simulation: In this simulation, you will meet with Robin Carlson, a Program Manager at Icon who is sponsoring a project team that is exploring  more...

Team Management High Performance Teams ...als (0.5 - 1 hour) Understanding why setting goals is important within teams. Set SMART goals. Identify management styles that enhance and hinder goal setting. Motivate team members to reach goals. Simulation Overview: In this simulation, you will be  more...

Team Conflict Resolving Team Conflict ... you have been asked to join the meeting to help identify why the team isn't making much progress. You will want to identify and address any conflict that is present within the team. Unit 2: Clarifying Team Conflict (0.5 - 1 hour) Identify different types of team conflict. Identify the effects of destructive and constructive conflict.  more...

Team Participation Team Communication ...l discuss various aspects of team communication, identify why silence may actually communicate a message, and what factors cause breakdowns in team communication. Unit 2: Verbal Communication (0.5 - 1 hour) List the three levels of verbal communication. Differentiate between denotative and connotative word meanings. List  more...

Team Participation Resolving Conflict in Teams ...ocess of conflict. Understand why lack of team conflict is unhealthy. Employ the eight-step process for resolving conflict. Understand how power influences team conflict. Apply six guidelines for handling opposition to their ideas. Recognize-and respond  more...

Virtual Teams Communicating Effectively ...al teams with you. Through your questions, you will learn why virtual teams have become so important in the business environment, the roles and norms of virtual teams, and the importance of communication in virtual teams. Unit 2: Enhancing Communication in a Virtual Team (0.5 - 1 hour) Define the communication design process. List the benefits  more...

Virtual Team Mgmt Developing Virtual Teams ...5 - 1 hour) Identify the reasons why corporations develop virtual teams. Match the five types of virtual teams with their correct descriptions. Identify the five types of virtual teams. Identify the three needs of a virtual team member. Identify virtual team member locations.  more...

Virtual Team Mgmt Coaching Virtual Team Members ...erformance. Identify three reasons why recognition is important to virtual team members. Select three ways to identify virtual team member performance issues. Sequence the five steps for addressing performance issues with virtual team members. Follow the steps for addressing a performance issue with a  more...

Essentials of Business Law Cyberlaw ...ulations. Identify the reasons why Internet advertising can become troublesome. Identify ways to conduct lawful Internet recruiting. Identify the extent of an employer's liability in electronic communication among employees. Choose the federal employment laws that pertain to  more...

Self Development Balancing Your Personal Professional Life ... can prevent balance in your life. You will also identify why you need to examine your priorities, why you should be concerned about the stress in your life, and why you should be concerned about time management. Unit 2: Establishing Priorities (0.5 - 1 hour) Differentiate among values, needs, and wants. Follow steps to meet your needs.  more...

Commerce Server 2000 Design Impl Part 4 Ad Campaigns Websites ...coverage of what packaging is, how it works, and when and why the learner will want to package their Commerce Server Web sites. Topics that teach how to manage user accounts and managing orders are also covered. Learn To: o Identify features of Commerce Server 2000 campaigns. o Identify considerations for targeting campaigns at specific users. o Create a target expression to specify  more...

Financial Management Accounting Fundamentals ...a basic introduction to accounting terms and concepts and why they are important for you to understand even if your role in the firm is not financially oriented. You will see how these concepts are applied in everyday business situations through the simulations. Finally, you will learn about financial statements and what they tell you about the firm. Learn To: Identify functions  more...

Telephone Skills Effectively Mng Inbound Outbound Calls This course teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are  more...

Frontline Leadership Preparing to Lead Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...

Organizational Behavior Organizational Dynamics for Individuals ... him. You and Nancy will first meet with David to explain why he needs to follow documented procedures. You need to avoid common barriers to effective communication and recognize the types of power that you and David are using. After meeting with David, you will have a short meeting with Nancy to discuss David and any OB dependent variables that David is demonstrating that might be affecting  more...

Project Leadership Overcoming Obstacles ... a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders within an organization. Learn To  more...

Windows Server 2003 Managing a Server Env Part 1 ... accounts. To identify reasons why users are locked out of accounts. To identify options for resetting accounts. To match types of groups with their features. To identify guidelines for naming groups. To create a group. To identify  more...

Moving from Technical Professional to Mgr Series Managing Personnel ... for modifying your leadership style. Identify reasons why effective managers must also be leaders. Identify characteristics of effective leaders. Identify skills of effective leaders. Identify how different types of power are utilized by leaders. Identify methods of influencing successfully. Identify the benefits of empowerment. Simulation Overview: Icon International has  more...

Business Code of Conduct Insider Trading ...rse covers what is insider trading and how it is defined, why insider trading is important, and insider trading rules and supervision. Learn To: Identify key terms related to insider trading. Identify rules and regulations governing insider trading. Identify consequences of insider trading. Audience: All employees, particularly supervisors, managers, and executives, within  more...

The Reasons Why Diversity Matters Imagine, for a minute, a workplace where everyone is the same. All of the workers are of the same ethnicity, gender, educational background, and socioeconomic standing. With a team full of people essentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the  more...

Changing Corporate Culture ... how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the challenges of providing a climate of acceptance, explains policies and practices that further the goal of diversity, and suggests ways to leverage diversity and build inclusion. This SkillSoft product has been reviewed  more...

The Six Sigma Change Agent What is a Six Sigma?? change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success,  more...

Six Sigma Reducing Variation to Improve Quality ...in by gaining a basic understanding of what variation is--why and where it exists and how it creates waste, and you'll learn key tools for identifying and measuring this waste in your organization. Next, you'll learn the key causes of variation and how to classify these causes as a step toward their elimination. You'll also learn the basics of process management. Finally, you'll be given a  more...

Project Leadership - Communicating Within a Project Team Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders  more...

Business Travel Safety - Developing a Corporate Travel Program In Business Travel Safety: Forming a Corporate Travel Safety Program, you will learn how to facilitate safe and efficient travel for employees. You will learn best practices for developing a corporate travel safety program, how to choose the best travel agency for your organization, and why it is important to prepare for emergencies before traveling..  more...

Business Travel Safety - Safety Measures for Travelers ...vel Safety: Safety Measures for Travelers, you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when traveling and some  more...

The EXCEL Acronym Instilling Service Excellence ...ere to find it can improve your service abilities. That's why E, for "Enlist Help", is the first concept in the EXCEL acronym. X is for X-Ray questions, developing the skills to "read" your customers by asking the right questions in the right way. It's a great relief to be able to say, "Case Closed" when there's a problem area with a customer. But it takes planning and proactive thinking to  more...

Online Recruiting When the television first came on the market, few people could afford one. The picture and sound were poor, and nobody ever expected it would put radio entertainment shows practically out of business. But it did. It revolutionized the way people were entertained and informed. The Internet is similarly changing the world. The Internet and technology are changing the way people do business, shop,  more...

Six Sigma DMAIC Analyzing the Process Imagine the perfect cup of coffee--it tastes and smells great, it's served at exactly the right temperature, and, best of all, it satisfies you every time. Because it's perfect, you find yourself returning again and again to the cafe that sells it. The perfect cup of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9  more...

Six Sigma DMAIC Improving the Process ...r developing an improvement strategy. You'll also look at why, how, and when to pilot an improvement plan, and how to avoid common pitfalls. In Lesson 1, Creating an Improvement Plan, you'll consider how to work only the best ideas into an improvement plan by brainstorming improvement ideas, and by making effective use of the prioritization matrix. You'll also be introduced to FMEA (Failure  more...

OSHA 30 Hour for Construction - Online OSHA 30 Training ...dinators, Safety Specialists a Construction Industry Why Are Customers Taking the Course? a Employer Requirement a State Requirement - Nevada Effective January 1, 2010 - Missouri Effective August 28, 2009 - New York Effective July 2008 - Connecticut (Requirement Specific to Certain Kinds of Job Sites) Subject Matter Expert Information: Luis Quintanar is a bilingual  more...

Personal Protective Equipment for General Industry ... and Face Protection * Respiratory Protection * Why Head Protection is Important * Potential Hazards * How Hard Hats Protect and Employee's Head * Occupational Noise * Caring for Hearing Protection Devices * Why Hand Protection is Important * Potential Hazards to the Hand * Preventative Measures * Instructions for the Safe Removal of  more...

Bill Judges DOT 6060 Supervisor Drug and Alcohol Awareness Training - online ...ow and when to do reasonable suspicion/ cause testing but why they need to do it. Included in the Course Materials Section of the Online Course: DOT Supervisor Handbook Follows the instructional video segments and provides additional information along with reproducible checklists and documentation to perform post accident and reasonable suspicion testing. Do It Right! Reasonable  more...

Appearance and Attitude Retail store associates will learn why dress codes are important to retailers and how their appearance and attitude contribute to the storea ™s image, product sales, and the customera ™s shopping experience. Includes examples from the following retail sectors: Mena ™s Clothing, Womena ™s Clothing, Hardware, Grocery, Gift and Books, Wine Store,  more...